CEECO SSP-369-FE User manual

SSP-369-FE-CAC6.00-ISSUE4.0
SERVICE MANUAL
FOR
MODEL SSP-369-FE
STAINLESS STEEL PANEL TELEPHONE
EQUIPPED WITH CAC6.00 FIRMWARE
Serving the Telephone Industry Since 1930
Communication Equipment 519 W South Park Street
& Engineering Company Okeechobee, FL 34972
Voice: 863-357-0798
Fax: [phone]

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IMPORTANT INFORMATION
FOR
CUSTOMER
Please fill in before you continue.
The following information is necessary when calling CEECO for assistance.
MODEL NUMBER MODEL SSP-369-FE EQUIPPED WITH
CAC6.00 FIRMWARE
SERIAL NUMBER
DATE MANUFACTURED
LOCATION INSTALLED
For us to better serve you, please have this information available when calling for
technical support.
CEECO
Communication Equipment & Engineering Company
519 W South Park Street
Okeechobee, FL 34972
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net

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TABLE OF CONTENTS
SECTION PAGE
1.0 INTRODUCTION................................................................................................... 4
2.0 GENERAL............................................................................................................... 4
3.0 PROGRAMMING .................................................................................................. 5
PROGRAMMING CONTINUED…..................................................................... 6
PROGRAMMING CONTINUED…..................................................................... 8
PROGRAMMING CONTINUED…................................................................... 10
PROGRAMMING CONTINUED…................................................................... 12
PROGRAMMING CONTINUED…................................................................... 13
4.0 TESTING/OPERATION ..................................................................................... 14
TESTING/OPERATION CONTINUED… ........................................................ 15
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT .................................. 15
6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS ................... 16
7.0 SPECIFICATIONS............................................................................................... 17
8.0 PARTS LIST ......................................................................................................... 18
9.0 FCC NOTICE........................................................................................................ 19
10.0 REPAIR AND RETURN INFORMATION....................................................... 20
11.0 WARRANTY POLICY ......................................................................................... 21
12.0 DIAGRAM............................................................................................................. 22

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1.0 INTRODUCTION
The practices in this manual provide installation and maintenance information for
the CEECO Model SSP-369-FE Stainless Steel Panel Telephone, equipped with
CAC6.00 software
For information not included in this manual, please call or write:
CEECO
Customer Service
519 W South Park Street
Okeechobee, FL 34972
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net
2.0 GENERAL
The CEECO Model SSP-369-FE Telephone, equipped with CAC6.00
Firmware, is a stainless steel, microprocessor-based coinless panel
telephone designed to withstand abuse and fraudulent call attempts. The
phone may be programmed to:
•implement call restrictions
•allow incoming calls
•select the width of the dial tone detection window
•mute the microphone to guard against fraud
•select tone (DTMF) or pulse dialing
•automatically time and disconnect a phone call
•speed-dial numbers utilizing the (SBA) Single Button Access keypad
or the normally configured keypad.
•Automatically dial one or two numbers (typically access numbers)
when the handset is lifted.
As you can see, this telephone has a number of useful features and you
may use any or all of them. Attempts to hookswitch dial will cause the
microprocessor to go "on hook" until the attempt has ended. The steel
panel and chrome plated keypads are vandal resistant. An armored cord,
hearing aid compatible handset is standard.

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3.0 PROGRAMMING
3.1 First read through the programming section and then do the actual
programming as you read along again. Programming is accomplished by
way of the DTMF keypad. The programming can be accomplished in one
continuous sequence without having to stop or perform any measures
between programming sections. It is important to be slow and deliberate
when pressing the keys during programming. A missed or partial tone
will result in improper programming. Connect the telephone to a working
telephone line or a DTMF test set.
3.2 Locate the two plastic mini-jumpers on the edge of the printed circuit
board and move them to the “ON” position, as depicted on the last page of
this manual.
3.3 Lift the handset and wait for dial tone before beginning programming.
3.4 The normally configured keypad is utilized to perform all of the
programming of the telephone (Please refer to the diagram on the page 7).
Utilizing this keypad, enter # 9 7. This will clear all memory locations.
3.5 Enter # 0 0, which accesses the telephone options memory location.
There are six (6) selections to be made in this location. By entering a
selection into each of the six programming digit locations, the phone is
customized for the particular installation. You must make an entry for
each of the six digit locations. The six digit locations and the available
selections are shown on the next page. Compare the example below to the
information on the next page and then enter the 6 numbers you choose.
Example: Entering #00 followed by 101003 would program the phone to
have no call restrictions, no incoming call allowed, a wide dial tone detect
window, a muted microphone initially, DTMF dialing, and a 5 minute
automatic timed call disconnect.

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PROGRAMMING CONTINUED…
Location #00:
Digit 1
0Implement Call restrictions
1No call restrictions
Digit 2
0No incoming calls allowed
1Incoming calls allowed
Digit 3
0Narrow dial tone detect window
1Wide dial tone detect window (Always recommended)
Digit 4
0Mute the microphone until the user dials a digit
1Unmute the microphone after the access number is dialed
Digit 5
0DTMF dialing
110 PPS pulse dialing
220 PPS pulse dialing
Digit 6
0=no call timeout
1=2 min.call timeout
2=3 min.call timeout
3=5 min.call timeout
4=10 min. call timeout
5=12 min.call timeout
6=15 min.call timeout
7=20 min.call timeout
8=25 min.call timeout
9=30 min.call timeout
•Be sure to record your selections in the table below for future
reference.
Telephone Options Table: #00 __ __ __ __ __ __
1 2 3 4 5 6

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DIAGRAM-PROGRAMMING KEYPAD LOCATION:

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PROGRAMMING CONTINUED…
3.6 The SBA keypad allows single button dialing for up to 12 numbers (one
for each button. Please refer to the diagram on page 7). The memory
storage locations are #01 thru #12. Each location will store a number of
up to 11 digits in length. Programming is accomplished by way of the
normally configured, programming keypad and not the SBA keypad. To
accomplish the programming simply enter the # key, followed by the
appropriate two-digit location code (#01-#12), followed by the desired
speed dial number.
For example: Entering #015551212 will program the phone to dial 555-
1212 when the 1 button/key is pressed. You must enter the # key, the “0”
key, and the “1” key to program the #01 location. The same is true for all
twelve locations. The keypad layout and corresponding two-digit location
codes are depicted on the next page.
•Be sure to record your SBA speed dial numbers in the table below for
future reference.
SBA Speed Dial Table:
#01 __ __ __ __ __ __ __ __ __ __ __
#02 __ __ __ __ __ __ __ __ __ __ __
#03 __ __ __ __ __ __ __ __ __ __ __
#04 __ __ __ __ __ __ __ __ __ __ __
#05 __ __ __ __ __ __ __ __ __ __ __
#06 __ __ __ __ __ __ __ __ __ __ __
#07 __ __ __ __ __ __ __ __ __ __ __
#08 __ __ __ __ __ __ __ __ __ __ __
#09 __ __ __ __ __ __ __ __ __ __ __
#10 __ __ __ __ __ __ __ __ __ __ __
#11 __ __ __ __ __ __ __ __ __ __ __
#12 __ __ __ __ __ __ __ __ __ __ __

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SBA KEYPAD CONFIGURATION…
1 #01 7 #07
2 #02 8 #08
3 #03 9 #09
4 #04 *#10
5 #05 0 #11
6 #06 # #12
.

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PROGRAMMING CONTINUED…
3.7 If it is necessary for the phone to automatically dial a number (up to
eleven digits in length) when the handset is lifted, enter # 1 9 followed by
the desired auto dial number. If this is not a desired function, proceed to
section 3.9.
Example: Entering #199 will program the phone to automatically dial a 9,
when the handset is lifted. Be sure to record your entry in the table below
for future reference.
1st Auto Dial Number Table: #19 __ __ __ __ __ __ __ __ __ __ __
3.8 If it is necessary for the phone to automatically dial a second number
(up to eleven digits in length) after the one stored in location #19 (see
above), Enter # 1 8 followed by the desired auto dial number. If this is not
a desired function, then proceed to section 3.9. In order to use #18, you
must first use #19. This number will dial out approximately one second
after any number stored in the #19 location. For example: Entering
#1818005551212 will program the phone to dial 1-800-555-1212
approximately one second after it dials the number stored in location #19.
Combining the examples from this section and the one above, entering
#199#1818005551212 will program the phone to automatically dial 9,
pause one second and automatically dial 1-800-555-1212, when the
handset is lifted. Be sure to record your entry in the table below for future
reference.
2nd Auto Dial Number Table: #18 __ __ __ __ __ __ __ __ __ __ __
3.9 If it is desired to have speed-dialing capability with the normally
configured keypad, simply enter the pound key, followed by the
location number (#30 thru #69), followed by the desired speed dial
number. If this is not a desired function, proceed to section 3.9. These
speed dial numbers are different from section 3.6, in that they require the
pound key plus two digits to be dialed in order to release them. There are
40 speed-dial locations available (#30 thru #69). The speed numbers
may be up eleven digits in length.
Example: Entering #305551212 will cause the phone to automatically dial
the number 555-1212, when # 3 0 is entered on the normal keypad.

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NORMALLY CONFIGURED KEYPAD:
1 2 3
4 5 6
7 8 9
* 0 #

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PROGRAMMING CONTINUED…
You could feasibly program all forty locations in one continuous
programming sequence.
Example: Entering #305551212#315875430#325839907 will program
the phone to automatically dial 555-1212 when #30 is dialed, 587-5430
when #31 is dialed, and 583-9907 when #32 is dialed. Please note that,
when the phone is put into operation, the # key must be dialed preceding
the two digit location number, in order to release the speed dial number.
* Be sure to record your speed dial entries in the table below for future reference:
Speed Dial Table:
#30 __ __ __ __ __ __ __ __ __ __ __ #50 __ __ __ __ __ __ __ __ __ __ __
#31 __ __ __ __ __ __ __ __ __ __ __ #51 __ __ __ __ __ __ __ __ __ __ __
#32 __ __ __ __ __ __ __ __ __ __ __ #52 __ __ __ __ __ __ __ __ __ __ __
#33 __ __ __ __ __ __ __ __ __ __ __ #53 __ __ __ __ __ __ __ __ __ __ __
#34 __ __ __ __ __ __ __ __ __ __ __ #54 __ __ __ __ __ __ __ __ __ __ __
#35 __ __ __ __ __ __ __ __ __ __ __ #55 __ __ __ __ __ __ __ __ __ __ __
#36 __ __ __ __ __ __ __ __ __ __ __ #56 __ __ __ __ __ __ __ __ __ __ __
#37 __ __ __ __ __ __ __ __ __ __ __ #57 __ __ __ __ __ __ __ __ __ __ __
#38 __ __ __ __ __ __ __ __ __ __ __ #58 __ __ __ __ __ __ __ __ __ __ __
#39 __ __ __ __ __ __ __ __ __ __ __ #59 __ __ __ __ __ __ __ __ __ __ __
#40 __ __ __ __ __ __ __ __ __ __ __ #60 __ __ __ __ __ __ __ __ __ __ __
#41 __ __ __ __ __ __ __ __ __ __ __ #61 __ __ __ __ __ __ __ __ __ __ __
#42 __ __ __ __ __ __ __ __ __ __ __ #62 __ __ __ __ __ __ __ __ __ __ __
#43 __ __ __ __ __ __ __ __ __ __ __ #63 __ __ __ __ __ __ __ __ __ __ __
#44 __ __ __ __ __ __ __ __ __ __ __ #64 __ __ __ __ __ __ __ __ __ __ __
#45 __ __ __ __ __ __ __ __ __ __ __ #65 __ __ __ __ __ __ __ __ __ __ __
#46 __ __ __ __ __ __ __ __ __ __ __ #66 __ __ __ __ __ __ __ __ __ __ __
#47 __ __ __ __ __ __ __ __ __ __ __ #67 __ __ __ __ __ __ __ __ __ __ __
#48 __ __ __ __ __ __ __ __ __ __ __ #68 __ __ __ __ __ __ __ __ __ __ __
#49 __ __ __ __ __ __ __ __ __ __ __ #69 __ __ __ __ __ __ __ __ __ __ __

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PROGRAMMING CONTINUED…
3.10 If it is necessary for the telephone to implement call restrictions, we will
program the restrictions now. If this is not a desired function, proceed to
section 3.11. In order for the phone to implement restrictions, a “0” must
have been selected for Digit 1 under programming location #00. If this
was not done, repeat section 3.5 in its entirety. The associated
programming locations are #70 thru #89. Each of these twenty (20)
locations may be used to program one call restriction. Each location will
store a number (pattern) of up to eleven (11) digits in length. An “*”
represents a wild card, so any time you enter the “*” key, you tell the
phone to allow any single digit in its place. In order to restrict calling
patterns, you program the phone to tell it which patterns to allow. In turn,
it will block all others. Take a moment to look over the examples below.
When you are finished, enter the # key, followed by a location code
(#70-#89), followed by the allowed number/pattern.
EXAMPLE: Entering #700********** allows all 0+ and 0- calls.
Entering #71911 allows 911 to be dialed.
Entering #721800******* allows any 1-800 call.
Entering #73******* allows 7-digit calls.
Entering #74587**** allows 7-digit calls beginning
with 587.
Each pattern that you program will be “allowed” by the phone. If call
restrictions are implemented (Location #00 Digit 1), the phone will only
permit the calls that it is specifically programmed to allow. Any numbers
that have been programmed into the speed, #19 or #18 locations do not
have to be programmed again under this section.
3.11 Programming is now completed. Hang up the phone and return the mini-
jumpers to the “OFF” position, as depicted on the last page of this
manual. The phone is now ready for Testing/Operation.

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4.0 TESTING/OPERATION
4.1 With the phone connected to the DTMF test set or working telephone line,
lift the handset. Any number that was programmed into Location #19
should automatically dial out, at this time. If not, hang up the phone and
repeat sections 3.2, 3.3, 3.7, and 3.11 only. If this does not solve the
problem, please refer to section 10.2.
4.2 If any number was programmed into Location #18, that number should
automatically dial out approximately one second after the number stored
in Location #19 dials out. If not, hang up the phone and repeat sections
3.2, 3.3, 3.8, and 3.11 only. If this does not solve the problem, please refer
to section 10.2. Please note that, in order to use Location #18, Location
#19 must first be used.
4.3 If Locations #19 and/or #18 have not been programmed, you should
receive dial tone on the line.
4.4 Try making single-button speed-dial calls utilizing the SBA (Single
Button Access) keypad. Each button/key that you press should release the
number that was programmed into it. If not, hang up the phone and repeat
sections 3.2, 3.3, 3.6, and 3.11 only. If this does not solve the problem,
please refer to section 10.2.
4.5 If speed-dial numbers were programmed into the normally configured
keypad, try them now. When you press the # key followed by the two-
digit location code, any number stored in that location should be released.
For example, entering #30 should cause the phone to automatically dial
any number stored in Location #30. If not, hang up the phone and repeat
sections 3.2, 3.3, 3.9, and 3.11 only. It is not necessary to try to reprogram
all of the speed dial locations, but only the ones that are not working. If
this does not solve the problem, please refer to section 10.2.
4.6 If you opted to use phone implemented call restrictions, try some of them
now. The phone should only permit “allowed” calls to be dialed. When
you try to dial a number that you did not “allow”, the phone should sound
an error tone (three short beeps) and reset the line. If not, hang up and
repeat sections 3.2, 3.3, 3.5, 3.10, and 3.11 only. If this does not solve the
problem, please refer to section 10.2.

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TESTING/OPERATION CONTINUED…
4.7 Try placing a call to the phone. If the phone was programmed to accept
incoming calls, it should ring and be answered with normal phone
operation to follow. If it was programmed not to accept incoming calls, it
will still ring, but when it is answered the called party will not be heard on
the far end. The microphone will be muted. The Phone will then sound
an error tone after approximately four seconds and reset itself. If this does
not solve the problem, please refer to section 10.2.
4.8 If the phone was programmed to automatically time and disconnect the
phone call (Call timeout feature), try making a telephone call. Time the
call and see if the phone, in fact, automatically disconnects after the
programmed time period. Please keep in mind that this will not be exact.
If this fails, hang up and repeat sections 3.2, 3.3, 3.5, and 3.11 only. If this
does not solve the problem, please refer to section 10.2.
4.9 Also be sure to determine that the microphone is muting as it was
programmed (Location #00) and that the phone is in either DTMF (tone)
dialing mode or pulse dialing mode as programmed (Also Location #00).
DTMF sounds like definite tones or beeps, whereas pulse-dialing sounds
like rhythmic clicks. If the phone does not seem to be functioning as
programmed, hang up and repeat sections 3.2, 3.3, 3.5, and 3.11 only. If
this does not solve the problem, please refer to section 10.2.
4.10 Attempt to “hookswitch dial” by tapping quickly on the tongue of the
hookswitch assembly. The phone should momentarily open the line, until
the attempt is over, and then return dial tone. If not, please refer to section
10.2.
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT
DTMF Test Set
1/4" Nut Driver
5/16" Nut Driver
Volt/Ohm Meter
Flat Blade Screw Driver
Security Tool 301-037
*The security tool is for a standard 5/32∀button-head screw generally
used on the framework of telephone booth.

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6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS
6.1 Using a 301-037 security tool (sold separately), remove the security
screws.
6.2 The security tool is for a standard 5/32" button head screw generally used
on the framework of the phone booths.
6.3 Separate the panel from the mounting box.
6.4 The mounting box is designed to be mounted flush with a flat vertical
surface. Mounting holes are provided on all sides and the back of the box.
6.5 Run the inside station wire through the mounting box and terminate the
Tip and Ring wires to the green and red wires of the RJ11C terminal
block, located inside the box.
6.6 The use of a gas tube station protector is recommended. The station
ground should not exceed 50 ohms.
6.7 Plug the modular line cord from the panel assembly into the RJ11C
terminal block.
6.8 Dress the line cable away from the mounting holes before installing the
panel onto the mounting box.
*****WARNING*****
A. Never install telephone wiring during a lightning storm.
B. Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected from the network
interface.
C. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
D. Use caution when installing or modifying telephone lines.

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7.0 SPECIFICATIONS
INPUT POWER: C.O. Line powered
LOOP CURRENT: 25ma minimum
IMPEDANCE: 600 ohms
SIGNALING: DTMF, 70ms tone, 50ms spacing
OUTPUT: -10.0 to -12.0dbm
HEARING AID
COMPATIBLE: Meets EIA standards
ENVIRONMENTAL: Temperature 0oC to 50oC
Humidity 20%-90% non condensating.
PROGRAMMING: Via DTMF keypad.
TELEPHONE PANEL: Brushed 16 ga. Stainless Steel
DIMENSIONS: 10.12" Wide x 13.12" High x 2.75" Deep
MOUNTING: Vertical surface mount
MEMORY RETENTION: Lithium Battery – Long Life
FCC REGISTRATION: BW88T7-13823-TE-T
UL LISTED NO.: 6OF5
RINGER EQUIVALENCE: 0.8A
TYPE JACK: RJ11C

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8.0 PARTS LIST
PART NUMBER DESCRIPTION
301-004 Handset with armored cord
301-005 Ferrule
301-009 Network
301-588 Hookswitch cradle
301-581 Tongue and bracket assembly
301-018 30" Modular cord
301-051 Modular jack
301-052 Grommet
11020 Stainless steel panel
11025 Apparatus box
9026 10-32 x 1/2" security screw
650-521 MCRK-2 Board
650-570 Network cable
705-110 Chrome keypad - alphanumeric
700-008 Keypad cable
306-105 SBA Keypad
700-008 SBA Keypad cable
Accessories:
301-037 Security tool
705-113 Chrome keypad

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9.0 FCC NOTICE
9.1 FCC REGISTRATION AND REPAIR INFORMATION
Your new telephone has been registered with the Federal Communication
Commission (FCC) in accordance with Part 68. The FCC requires that
you be advised of certain requirements involving the use of this telephone.
9.2 CONNECTION WITH THE NATIONWIDE TELEPHONE NETWORK
The FCC requires that you connect this telephone to the Nationwide
Telephone Network through a registered jack provided by the Telephone
Company in your area. This jack is a modular outlet, which you can order
from your local telephone company.
9.3 NOTIFICATION TO THE TELEPHONE COMPANY
Before connecting this telephone, the FCC requires that you notify your
local telephone company business office. The number is in the front of
your phone book.
Tell them:
The "line" to which you will connect the telephone (that is, your phone
number) and the telephone's FCC registration number and ringer
equivalence number. These numbers are listed in section 9.00.
The FCC further requires that you notify your local telephone company
when permanently disconnecting this telephone.

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10.0 REPAIR AND RETURN INFORMATION
10.1 WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) Form. It
must include: RMA Number, return shipping instructions., original
purchase order number, serial number and special marking instructions. A
tag with the trouble observed must be attached to the defective unit. This
information must be inside the shipping container.
10.2 DIRECT ALL INQUIRES TO:
CEECO
Repair Department
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net
10.3 NON-WARRANTY REPAIR:
CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.
10.4 RETURN FOR CREDIT:
Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 20% restocking charge based on the
manufacturer’s list price. Return RMA must be requested no later than 30
days after original shipment.