Tesla MODEL Y User manual

MODEL Y
OWNER'S MANUAL
Software version: 2020.44
North America

DO NOT TRANSPORT WITH
WHEELS ON THE GROUND
The rear motor in Model Y generates power when the
wheels spin. Always transport Model Y with all four tires
o the ground. Ensure that the tires are unable to spin
at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE
WITH THE TIRES IN A POSITION WHERE THEY
CAN SPIN. DOING SO CAN LEAD TO
SIGNIFICANT DAMAGE AND OVERHEATING. IN
RARE CASES EXTREME OVERHEATING MAY
CAUSE THE SURROUNDING COMPONENTS TO
IGNITE.
Do not transport Model Y using any method that is not
specified by Tesla. Adhere to the instructions provided
in the following sections and observe all warnings and
cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the
warranty.
NOTE: Tesla is not liable or responsible for reimbursing
services not dispatched through Tesla Roadside
Assistance.
Approved Methods for Transporting
NOTE: The tires are allowed to rotate slowly (under 3
mph or 5 km/h) and for a very short distance (less than
30 feet or 10 meters) only when Transport Mode is
enabled (see Activate Transport Mode on page )
while the vehicle is being winched onto a flatbed truck
or pulled out of a parking space for repositioning.
Exceeding these boundaries can lead to significant
damage and overheating that is not covered by the
warranty.
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model Y. The
vehicle can face either direction when using a flatbed.
If Model Y must be transported without a flatbed truck,
then wheel lifts and dollies must be used to ensure that
all four wheels are o of the ground. This method may
only be used for a maximum of 35 miles (55 km), and
must not exceed the manufacturer speed rating of the
dollies. With this method, Tesla recommends the vehicle
facing forward so that the front wheels are lifted and
the rear wheels are on dollies.
CAUTION: Enable Transport Mode (see Activate
Transport Mode on page ) before winching
Model Y onto a flatbed truck (see Pull Onto
Flatbed Truck From Front on page and Pull
Onto Flatbed Truck From Rear on page ). If
Transport Mode is not available or the
touchscreen is not accessible, self-loading dollies
or tire skates must be used to load the vehicle
into the approved transportation position. Tesla is
not responsible for any damage caused by or
during the transport of Model Y, including
personal property damage or damage caused by
using self-loading dollies or tire skates.
WARNING: Model Y is equipped with high voltage
components that may be compromised as a result
of a collision (see High Voltage Components on
page 154). Before transporting Model Y, it is
important to assume these components are
energized. Always follow high voltage safety
precautions (wearing personal protection
equipment, etc.) until emergency response
professionals have evaluated the vehicle and can
accurately confirm that all high voltage systems
are no longer energized. Failure to do so may
result in serious injury.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged
while winching Model Y onto a flatbed truck. When
active, Transport Mode displays a message indicating
that the vehicle will remain free-rolling. The following
are required to enable Transport Mode:
• 12V power is required. You are unable to use the
touchscreen to activate Transport Mode if Model Y
has no power.
Instructions for Transporters
193Roadside Assistance

• Model Y must detect a key. Transport Mode is
available only when a key is detected.
To activate Transport Mode:
1. Ensure the vehicle is in Park.
2. Chock the tires or otherwise ensure Model Y is
secure.
3. Press and hold the brake pedal, then on the
touchscreen, touch Controls > Service > Towing. The
touchscreen displays a message reminding you how
to properly transport Model Y.
4. Press and hold the Transport Mode button until it
turns blue. Model Y is now free-rolling and can
slowly be rolled (no faster than walking speed) or
winched.
To cancel Transport Mode, shift Model Y into Park.
NOTE: If Model Y loses 12V power after Transport Mode
is enabled, Transport Mode cancels.
CAUTION: If the electrical system is not working,
and you therefore cannot use the touchscreen to
activate Transport Mode, use self-loading dollies
or tire skates. Before doing so, always check the
manufacturer's specifications and recommended
loading capacity.
Pull Onto Flatbed Truck From Front
NOTE: If Model Y has no 12V power, you need an
external 12V power supply to open the hood or use the
touchscreen. See If Vehicle Has No Power on page .
CAUTION: To avoid damage, only pull the vehicle
onto a flatbed truck using a properly-installed tow
eye. Using the chassis, frame, or suspension
components to pull the vehicle can result in
damage.
1. Locate the tow eye. The tow eye is located in the
front trunk.
2. Release the front tow eye cover by pressing firmly
on its top right perimeter until it pivots inward, then
gently pulling the raised section toward you.
NOTE: The front tow eye cover is connected to the
vehicle's black negative (-) terminal.
3. Fully insert the tow eye into the opening, then turn it
counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow
eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
NOTE: If Model Y has no 12V power, you need an
external 12V power supply to open the hood or use the
touchscreen. See If Vehicle Has No Power on page .
CAUTION: To avoid damage, only pull the vehicle
onto a flatbed truck using a properly-installed tow
eye. Using the chassis, frame, or suspension
components to pull the vehicle can result in
damage.
1. Locate the tow eye. The tow eye is located in the
front trunk.
Instructions for Transporters
194 MODEL Y OWNER'S MANUAL

2. Release the rear tow eye cover by pressing firmly on
its top right perimeter until it pivots inward, then
gently pulling the raised section toward you.
NOTE: Vehicles equipped with a hitch receiver cannot
be pulled from the rear tow eye. Use the tow bar or
hitch receiver only to pull the vehicle to a safe
location, such as onto a flatbed truck. Do not
transport the vehicle with wheels on the ground.
3. Fully insert the tow eye into the opening, then turn it
counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow
eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using
the eight-point tie-down method.
• Ensure any metal parts on the tie-down straps do not
contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over body panels or
through the wheels.
CAUTION: Attaching the tie-down straps to the
chassis, suspension or other parts of the vehicle's
body may cause damage.
If Vehicle Has No Power
If Model Y has no 12V power, perform the following steps
to open the hood or jump start the auxiliary 12V battery.
Jump Starting the 12V Battery
CAUTION: Model Y cannot be used to jump start
another vehicle. Doing so can result in damage.
NOTE: If jump starting Model Y using another vehicle,
refer to that vehicle manufacturer's instructions. The
following instructions assume an external 12V power
supply (such as a portable jump starter) is used.
CAUTION: Avoid short circuits when jump starting
Model Y. Connecting cables to the wrong
terminals, touching leads together, etc., can result
in damage to Model Y.
1. Open the hood (see Opening Hood with No Power on
page 19).
Instructions for Transporters
195Roadside Assistance

2. Remove the maintenance panel by pulling it upwards
to release the trim clips that hold it in place.
3. Connect the 12V power supply's red positive (+)
cable to the red positive (+) terminal on the 12V
battery.
CAUTION: To avoid damaging Model Y, do not
allow the positive cable to contact other metal
components, such as the battery tie-down
bracket.
4. Connect the 12V power supply's black negative (-)
cable to the black negative (-) terminal on the 12V
battery.
5. Turn on the external power supply (refer to the
manufacturer’s instructions). Touch the touchscreen
to wake it up.
NOTE: It may take several minutes to receive enough
power to wake up the touchscreen.
6. When external 12V power is no longer required,
disconnect both cables from the terminals on the
12V battery, beginning with the black negative (-)
cable.
7. Replace the cabin intake trim panel by placing it
back in its original location and pressing down until
it is secure.
8. Replace the maintenance panel by placing it back in
its original location and pressing down until it is
secure.
9. Close the hood.
Instructions for Transporters
196 MODEL Y OWNER'S MANUAL