Tevo Michelangelo User manual
Dear Customer,
Thank you for purchasing TEVO 3D printer. We are dedicated to
producing low price, hight quality 3D printers and hope you have as
much fun using it as we did creating it!
If you have any issue/questions regarding the contents in the kit,
please fill out a Service Ticket on our Support page.
http://support.tevoprinter.com
Creating a Service Ticket will serve as your official requests for TEVO
support. Our Customer Support Team will contact you within 48
hours.
SERVICE INFORMATION:
1. REPLACEMENT PARTS
1.1. TEVO products are covered under a Replacement Part Program
for a period of 12 months from the date of purchase.
1.2. Missing/Damaged/Defective Parts
1.2.1. Within 7 days of the delivery date, TEVO will replace any
parts free of charge including shipping fees.
1.2.2. After 7 days of the delivery date, TEVO will replace any
parts free of charge BUT the customer will be responsible
for shipping fees.
1.3. Customer Damaged Parts
1.3.1. The customer shall pay for the cost of the parts and the
shipping fees.
2. CARRIER LOSS, MISSING, DAMAGED, AND DEFECTIVE PARTS
2.1. Claims for lost or damaged shipments must be reported to the
carrier within the carrier’s claim window, the customer needs to
inform TEVO within 7 days of the delivery date.
2.1.1. For any parts lost or damaged during shipping, the
customer shall take photos or video and submit them when
filling out a Service Ticket. If a claim number was issued by
the carrier, please include the claim number when creating
your Service Ticket (Report a Problem / Carrier Lost
Parts.)
2.1.2. Once the Carrier disupute is resolved, please provide TEVO
with all communications with the carrier. It is the customer’s
responsibility to keep TEVO up to date with ALL
communication with the carrier.
2.1.3. TEVO will work with the customer on replacing the parts in
the claim.
2.2. For Missing Parts, refer to section 1.2, the customer shall fill out
a Service Ticket (Report a Problem / Missing Parts.)
2.3. For Damaged Hardware Parts, refer to section 1.2, the customer
shall take photos or video and submit them when filling out a
Service Ticket (Report a Problem / Damaged Hardware Parts.)
2.4. For Defective Electronic Parts, refer to section 1.2, the customer
shall take photos or video and submit them when filling out a
Service Ticket (Report a Problem / Defective Electronic Parts.)
2.4.1.If the part is the LCD Panel, Power Supply or Mainboard, the
customer shall ship the part back to TEVO and TEVO will
send a new part.
2.5. For parts damaged by the customer, refer to section 1.3, submit
a Service Ticket (Report a Problem / Customer Damaged
Parts.)
3. GENERAL SUPPORT
For information and support on building and operating your TEVO
Michelangelo 3D printer, please visit the TEVO Michelangelo
Owners Group.
https://www.facebook.com/groups/TEVO.Michelangelo.Owners/
Dear Customer,
Thank you for purchasing TEVO 3D printer. We are dedicated to
producing low price, hight quality 3D printers and hope you have as
much fun using it as we did creating it!
If you have any issue/questions regarding the contents in the kit,
please fill out a Service Ticket on our Support page.
http://support.tevoprinter.com
Creating a Service Ticket will serve as your official requests for TEVO
support. Our Customer Support Team will contact you within 48
hours.
SERVICE INFORMATION:
1. REPLACEMENT PARTS
1.1. TEVO products are covered under a Replacement Part Program
for a period of 12 months from the date of purchase.
1.2. Missing/Damaged/Defective Parts
1.2.1. Within 7 days of the delivery date, TEVO will replace any
parts free of charge including shipping fees.
1.2.2. After 7 days of the delivery date, TEVO will replace any
parts free of charge BUT the customer will be responsible
for shipping fees.
1.3. Customer Damaged Parts
1.3.1. The customer shall pay for the cost of the parts and the
shipping fees.
2. CARRIER LOSS, MISSING, DAMAGED, AND DEFECTIVE PARTS
2.1. Claims for lost or damaged shipments must be reported to the
carrier within the carrier’s claim window, the customer needs to
inform TEVO within 7 days of the delivery date.
2.1.1. For any parts lost or damaged during shipping, the
customer shall take photos or video and submit them when
filling out a Service Ticket. If a claim number was issued by
the carrier, please include the claim number when creating
your Service Ticket (Report a Problem / Carrier Lost
Parts.)
2.1.2. Once the Carrier disupute is resolved, please provide TEVO
with all communications with the carrier. It is the customer’s
responsibility to keep TEVO up to date with ALL
communication with the carrier.
2.1.3. TEVO will work with the customer on replacing the parts in
the claim.
2.2. For Missing Parts, refer to section 1.2, the customer shall fill out
a Service Ticket (Report a Problem / Missing Parts.)
2.3. For Damaged Hardware Parts, refer to section 1.2, the customer
shall take photos or video and submit them when filling out a
Service Ticket (Report a Problem / Damaged Hardware Parts.)
2.4. For Defective Electronic Parts, refer to section 1.2, the customer
shall take photos or video and submit them when filling out a
Service Ticket (Report a Problem / Defective Electronic Parts.)
2.4.1.If the part is the LCD Panel, Power Supply or Mainboard, the
customer shall ship the part back to TEVO and TEVO will
send a new part.
2.5. For parts damaged by the customer, refer to section 1.3, submit
a Service Ticket (Report a Problem / Customer Damaged
Parts.)
3. GENERAL SUPPORT
For information and support on building and operating your TEVO
Michelangelo 3D printer, please visit the TEVO Michelangelo
Owners Group.
https://www.facebook.com/groups/TEVO.Michelangelo.Owners/
Dear Customer,
Thank you for purchasing TEVO 3D printer. We are dedicated to
producing low price, hight quality 3D printers and hope you have as
much fun using it as we did creating it!
If you have any issue/questions regarding the contents in the kit,
please fill out a Service Ticket on our Support page.
http://support.tevoprinter.com
Creating a Service Ticket will serve as your official requests for TEVO
support. Our Customer Support Team will contact you within 48
hours.
SERVICE INFORMATION:
1. REPLACEMENT PARTS
1.1. TEVO products are covered under a Replacement Part Program
for a period of 12 months from the date of purchase.
1.2. Missing/Damaged/Defective Parts
1.2.1. Within 7 days of the delivery date, TEVO will replace any
parts free of charge including shipping fees.
1.2.2. After 7 days of the delivery date, TEVO will replace any
parts free of charge BUT the customer will be responsible
for shipping fees.
1.3. Customer Damaged Parts
1.3.1. The customer shall pay for the cost of the parts and the
shipping fees.
2. CARRIER LOSS, MISSING, DAMAGED, AND DEFECTIVE PARTS
2.1. Claims for lost or damaged shipments must be reported to the
carrier within the carrier’s claim window, the customer needs to
inform TEVO within 7 days of the delivery date.
2.1.1. For any parts lost or damaged during shipping, the
customer shall take photos or video and submit them when
filling out a Service Ticket. If a claim number was issued by
the carrier, please include the claim number when creating
your Service Ticket (Report a Problem / Carrier Lost
Parts.)
2.1.2. Once the Carrier disupute is resolved, please provide TEVO
with all communications with the carrier. It is the customer’s
responsibility to keep TEVO up to date with ALL
communication with the carrier.
2.1.3. TEVO will work with the customer on replacing the parts in
the claim.
2.2. For Missing Parts, refer to section 1.2, the customer shall fill out
a Service Ticket (Report a Problem / Missing Parts.)
2.3. For Damaged Hardware Parts, refer to section 1.2, the customer
shall take photos or video and submit them when filling out a
Service Ticket (Report a Problem / Damaged Hardware Parts.)
2.4. For Defective Electronic Parts, refer to section 1.2, the customer
shall take photos or video and submit them when filling out a
Service Ticket (Report a Problem / Defective Electronic Parts.)
2.4.1.If the part is the LCD Panel, Power Supply or Mainboard, the
customer shall ship the part back to TEVO and TEVO will
send a new part.
2.5. For parts damaged by the customer, refer to section 1.3, submit
a Service Ticket (Report a Problem / Customer Damaged
Parts.)
3. GENERAL SUPPORT
For information and support on building and operating your TEVO
Michelangelo 3D printer, please visit the TEVO Michelangelo
Owners Group.
https://www.facebook.com/groups/TEVO.Michelangelo.Owners/
19
Table of contents
Other Tevo 3D Printer manuals
