Thales MissionLink User manual

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User Manual PN 84468 Rev B
F
Thales MissionLINK™
User Guide
This document contains technology controlled for export by the U.S. Department of Commerce in
accordance with Export Administration Regulations. Diversion contrary to U.S. law prohibited.
SEPTEMBER 2018
COPYRIGHT © 2018
THALES DEFENSE & SECURITY, INC.
ALL RIGHTS RESERVED

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User Manual PN 84468 Rev B
RECORD OF CHANGES
Rev
Date
Description of Change
Author
Rev A June 2018 Initial Release SJacques
Rev B
Sept 2018
ECN: 42153
Update based on Beta user feedback
and Testing
SJacques
WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS
This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary
to U.S. law prohibited. Include this notice with any reproduced portion of this document.
WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS
This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary
to U.S. law prohibited. Include this notice with any reproduced portion of this document.
WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS
This document contains technology controlled for export by the U.S. Department of
Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary
to U.S. law prohibited. Include this notice with any reproduced portion of this document.
WARNING – INFORMATION SUBJECT TO EXPORT CONTROL RESTRICTIONS
This document contains technology controlled for export by the
U.S. Department of
Commerce in accordance with Export Administration Regulations (EAR). Diversion contrary
to U.S. law prohibited. Include this notice with any reproduced portion of this document.

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User Manual PN 84468 Rev B

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User Manual PN 84468 Rev B
INTRODUCTION..............................................................................................1-1
INTRODUCTION .........................................................................................................................1-1
ABOUT THIS MANUAL...............................................................................................................1-1
THE IRIDIUM SATELLITE NETWORK..........................................................................................1-1
SYSTEM OVERVIEW .................................................................................2-1
SYSTEM DESCRIPTION...............................................................................................................2-1
GETTING STARTED...................................................................................3-1
GETTING STARTED ..................................................................................................................3-1
THALES MANAGEMENT PORTAL ........................................................4-1
GETTING TO KNOW THE THALES MANAGEMENT PORTAL.........................................................4-1
FIRMWARE UPGRADE..............................................................................5-1
INSTALLING THE FIRMWARE ON MISSIONLINK™.................................................................5-1
MAINTENANCE...........................................................................................6-1
GENERAL ..................................................................................................................................6-1
PREVENTATIVE MAINTENANCE.................................................................................................6-1
TROUBLESHOOTING...........................................................................................................6-1
TECHNICAL SPECIFICATIONS ..............................................................7-1
TECHNICAL SPECIFICATIONS.....................................................................................................7-1
TEMPERATURE..........................................................................................................................7-2
PHYSICAL CHARACTERISTICS ...................................................................................................7-2
CONNECTOR DETAILS...............................................................................................................7-2

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User Manual PN 84468 Rev B
ACRONYMS / GLOSSARY.........................................................................8-1
ACRONYMS /GLOSSARY...........................................................................................................8-1
SPARE PARTS ..............................................................................................9-1
SPARE PARTS........................................................................................................................9-1
INDEX.............................................................................................................................INDEX-1
FIGURE 1-1 EARTH SHOWING IRIDIUM SATELLITES IN SIX DEFINED ORBITAL PLANES.............................1-2
FIGURE 1-2 TYPICAL IRIDIUM NETWORK FLOW OF A VOICE OR DATA CALL...........................................1-2
FIGURE 2-1 THREE CHANNEL VOICE CALLING OVERVIEW.......................................................................2-1
FIGURE 2-2 LOCAL COMMUNICATIONS VIA PBX FUNCTIONALITY...........................................................2-2
FIGURE 2-3 MISSIONLINK™SYSTEM WITH CONNECTED HARDWARE......................................................2-3
FIGURE 2-4 TERMINAL UNIT (TU).............................................................................................................2-4
FIGURE 2-5 TERMINAL UNIT (TU) LEDS...................................................................................................2-4
FIGURE 2-6 TERMINAL UNIT (TU) FRONT PANEL DETAIL ........................................................................2-6
FIGURE 2-7 TERMINAL UNIT (TU) BACK PANEL DETAIL..........................................................................2-6
FIGURE 2-8 BROADBAND ACTIVE ANTENNA (BAA) UNIT........................................................................2-7
FIGURE 3-1 TERMINAL UNIT (TU) FRONT PANEL DETAIL ........................................................................3-1
FIGURE 3-2 MISSIONLINK™IMEI AND IMSI FROM MOBILE DEVICE ......................................................3-2
FIGURE 3-3 SIM CARD WITH COVER OPENED...........................................................................................3-3
FIGURE 3-4 INSTALLING SIM CARD AND ENGAGING THE LOCK...............................................................3-3
FIGURE 3-5 SECURE THE SIM CARD COVER..............................................................................................3-4
FIGURE 3-6 SYSTEM,SATELLITE AND WI-FI STATUS LED’S....................................................................3-4
FIGURE 3-7 MISSIONLINK™USER INTERFACE LOGIN ..............................................................................3-6
FIGURE 4-1 QUICK LINK ICONS.................................................................................................................4-3
FIGURE 4-2 QUICK LINK –SYSTEM STATUS .............................................................................................4-4
FIGURE 4-3 QUICK LINK –SATELLITE STATUS.........................................................................................4-5
FIGURE 4-4 QUICK LINK –WI-FI STATUS.................................................................................................4-5
FIGURE 4-5 QUICK LINK –LAN 1STATUS (LAN 2AND LAN 3SIMILAR)...............................................4-6
FIGURE 4-6 QUICK LINK –WAN STATUS.................................................................................................4-6
FIGURE 4-7 THALES MISSIONLINK™DASHBOARD -MAIN SCREEN.........................................................4-7
FIGURE 4-8 STATUS CURRENT DEVICES SCREEN..................................................................................4-8
FIGURE 4-9 STATUS GPS SCREEN.........................................................................................................4-9
FIGURE 4-10 STATUS LAN SCREEN ......................................................................................................4-9
FIGURE 4-11 STATUS PHONES SCREEN.............................................................................................4-10
FIGURE 4-12 STATUS SERVICES SCREEN..........................................................................................4-11
FIGURE 4-13 STATUS SIM SCREEN .....................................................................................................4-12
FIGURE 4-14 ALERTS SCREEN (EXAMPLE SHOWN WITH NO ACTIVE ALERTS).....................................4-13
FIGURE 4-15 ALERTS SCREEN (EXAMPLE SHOWN WITH ACTIVE ALERTS)...........................................4-13
FIGURE 4-16 CALL LOG SCREEN..............................................................................................................4-14
FIGURE 4-17 CALL LOG MANAGEMENT -CLEAR CALL LOG.................................................................4-14
FIGURE 4-18 DISTRESS (DISABLED VIEW)............................................................................................4-15
FIGURE 4-19 DISTRESS (ENABLED VIEW).............................................................................................4-15
FIGURE 4-20 CONFIRMATION REQUIRED –SEND A DISTRESS MESSAGE ................................................4-16
FIGURE 4-21 SETTINGS GENERAL SCREEN..........................................................................................4-17
FIGURE 4-22 SETTINGS DISTRESS (INITIAL SCREEN)..........................................................................4-18

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User Manual PN 84468 Rev B
FIGURE 4-23 SETTINGS DISTRESS .......................................................................................................4-19
FIGURE 4-24 SETTINGS SATELLITE SCREEN ........................................................................................4-20
FIGURE 4-25 SETTINGS WI-FI SCREEN.................................................................................................4-22
FIGURE 4-26 SETTINGS LAN SCREEN..................................................................................................4-24
FIGURE 4-27 SETTINGS WAN SCREEN.................................................................................................4-26
FIGURE 4-28 SETTINGS PHONE SCREEN...............................................................................................4-28
FIGURE 4-29 SETTINGS RADIO GATEWAY ...........................................................................................4-30
FIGURE 4-30 SETTINGS DATA SCREEN.................................................................................................4-34
FIGURE 4-31 SETTINGS LOCATION SERVICES SCREEN ........................................................................4-35
FIGURE 4-32 SYSTEM BACKUP SCREEN..............................................................................................4-36
FIGURE 4-33 SYSTEM DATA USAGE SCREEN.......................................................................................4-38
FIGURE 4-34 RESET DATA USAGE SCREEN..............................................................................................4-38
FIGURE 4-35 SYSTEM RESET..............................................................................................................4-39
FIGURE 4-36 SYSTEM FIRMWARE SCREEN...........................................................................................4-40
FIGURE 4-37 FIRMWARE SCREEN –SHOW DETAIL..................................................................................4-40
FIGURE 4-38 DIAGNOSTICS SELF-TEST SCREEN..................................................................................4-41
FIGURE 4-39 PERFORM SELF-TEST CONFIRMATION................................................................................4-42
FIGURE 4-40 PERFORM SELF-TEST COMPLETED SCREEN........................................................................4-42
FIGURE 4-41 DIAGNOSTICS SATELLITE MODEM SCREEN (SHEET 1OF 2) ...........................................4-43
FIGURE 4-42 DIAGNOSTICS LOGS SCREEN...........................................................................................4-45
FIGURE 4-43 ABOUT SCREEN (SHEET 1OF 2) ..........................................................................................4-46
FIGURE 4-44 HELP SCREEN (EXAMPLE)...................................................................................................4-47
FIGURE 5-1 SYSTEM FIRMWARE ............................................................................................................5-1
FIGURE 5-2 FIRMWARE BEING STAGED.....................................................................................................5-2
FIGURE 5-3 SYSTEM FIRMWARE UPDATE CONFIRM..............................................................................5-3
FIGURE 5-4 FIRMWARE UPDATE IN PROCESS.............................................................................................5-3
FIGURE 5-5 SYSTEM FIRMWARE UPDATE COMPLETED ........................................................................5-4
FIGURE 6-1 LOCATION OF POWER BUTTON ON TERMINAL UNIT (TU)......................................................6-5
FIGURE 6-2 MANAGEMENT PORTAL -SYSTEM RESET......................................................................6-5
FIGURE 6-3 RESET BUTTON .......................................................................................................................6-6
FIGURE 7-1 RADIO GATEWAY FOR ADVANCED LAND MOBILE SERVICES................................................7-3
FIGURE 7-2 GPIO CONNECTOR PIN DETAIL ..............................................................................................7-4
FIGURE 7-3 12V INPUT AND MATING CONNECTOR DETAIL......................................................................7-5
FIGURE 7-4 10-32 VDC AND MATING CONNECTOR DETAIL.....................................................................7-5

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User Manual PN 84468 Rev B
TABLE 2-1 TERMINAL UNIT LED STATUS.................................................................................................2-5
TABLE 3-1 TYPICAL VOIP PHONE CONFIGURATION..................................................................................3-2
TABLE 3-2 TERMINAL UNIT LED STATUS.................................................................................................3-5
TABLE 4-1 QUICK LINK ICONS...................................................................................................................4-4
TABLE 4-2 THALES MISSIONLINK™DASHBOARD -MAIN SCREEN ..........................................................4-7
TABLE 4-3 SETTINGS GENERAL SETTINGS..........................................................................................4-18
TABLE 4-4 SETTINGS DISTRESS...........................................................................................................4-19
TABLE 4-5 SETTINGS SATELLITE .........................................................................................................4-21
TABLE 4-6 SETTINGS WI-FI..................................................................................................................4-22
TABLE 4-7 SETTINGS LAN...................................................................................................................4-24
TABLE 4-8 SETTINGS WAN .................................................................................................................4-26
TABLE 4-9 SETTINGS PHONE................................................................................................................4-28
TABLE 4-10 SETTINGS RADIO GATEWAY ............................................................................................4-31
TABLE 4-11 SETTINGS DATA ...............................................................................................................4-34
TABLE 4-12 SETTINGS LOCATION SERVICES .......................................................................................4-35
TABLE 6-1 TROUBLESHOOTING .................................................................................................................6-1
TABLE 6-2 ALERTS /ERROR MESSAGES ....................................................................................................6-7
TABLE 7-1 TECHNICAL SPECIFICATIONS ...................................................................................................7-1
TABLE 7-2 OPERATING AND STORAGE TEMPERATURES............................................................................7-2
TABLE 7-3 PHYSICAL CHARACTERISTICS ..................................................................................................7-2
TABLE 7-4 GPIO CONNECTOR PIN DEFINITION.........................................................................................7-4
TABLE 8-1 LIST OF ACRONYMS .................................................................................................................8-1
TABLE 8-2 LIST OF DEFINITIONS................................................................................................................8-2
TABLE 9-1 STANDARD KIT,LIST OF EQUIPMENT ......................................................................................9-1
TABLE 9-2 AVAILABLE MISSIONLINK™ACCESSORIES.............................................................................9-2

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SAFETY
The Thales MissionLINK™system should only be installed by a qualified installers of land
electronic systems. Improper installation could lead to system failure or could result in injury.
The following are general safety precautions and warnings that all personnel must read and
understand prior to installation, operation and maintenance of the Thales MissionLINK™system.
Each chapter may have other specific warnings and cautions.
WARNING
SHOCK HAZARD
The MissionLINK™
system is a sealed system and is not meant to be
opened for repair in the field by operators or technicians. Covers must
remain in place at all times
on the Terminal Unit and Broadband Active
Antenna to maintain the warranty terms. Make sure the system is
correctly
grounded and power is off when installing, configuring and connecting
components.
WARNING
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
This equipment is not designed to be operated in explosive environments
or in the presence of combustible fumes. Operating this or any electrical
equipment in such an environment represents an extreme safety hazard.
CAUTION
LITHIUM ION BATTERIES
The Terminal Unit (TU) contains a small Li-ion battery. Li-ion batteries
have a very high energy density. Exercise precaution when handling and
testing. Do not short circuit, overcharge, crush, mutilate, nail penetrate,
apply reverse polarity, expose to high temperature or disassemble. High
case temperature resulting from abuse of the cell could cause physical
injury.

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User Manual PN 84468 Rev B
WARNING
ANTENNA RADIATION HAZARDS
To comply with FCC Radio Frequency radiation exposure limits, the
antenna must be installed at a minimum safe distance as shown below.
During operation, the antenna radiates high power at microwave
frequencies that can be harmful to individuals. While the unit is
operating, personnel should maintain a minimum safe distance of 1.0
meter (3.3 ft.) from the antenna. The antenna should be mounted in an
area that prevent the possibility of close exposure to the antenna’s
radiation.

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User Manual PN 84468 Rev B
FCC Information
NOTE
FCC Identifier: OKCMF350BV
Contains FCC ID: QOQWF121
Changes or modifications not expressly approved by the manufacturer could void the user’s
authority to operate the equipment.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to a source on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.

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User Manual PN 84468 Rev B
Industry Canada Information
NOTE
Industry Canada: 473C-MF350BV
Contains IC: 5123A-BGTWF121
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that
the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful
communication.
This radio transmitter (473C-MF350BV) has been approved by Industry Canada to operate with
the antenna listed in Table 7-1 with the maximum permissible gain and required antenna
impedance for each antenna type indicated. Antenna types not included in this list, having a gain
greater than the maximum gain indicated for that type, are strictly prohibited for use with this
device.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.

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User Manual PN 84468 Rev B
INTRODUCTION
INTRODUCTION
Thank you for your recent purchase of a Thales MissionLINK™product. Powered by the Iridium
global satellite network it’s the only system with truly pole-to-pole coverage for voice and data
communications. This USER MANUAL will cover a basic overview and advanced options of
the Thales MissionLINK™system.
Additional information can be found in the following documents:
The Thales MissionLINK™installation process is covered in the Installation Manual
(Document # 84465).
The Thales MissionLINK™Quick Start Guide (QSG) (Document # 3402174-1)
ABOUT THIS MANUAL
This user manual is intended for anyone who intends to operate and configure the
MissionLINK™system. It, however, cannot cover all topics and advanced features. For questions
or topics that are not covered in this manual please contact your service provider or Thales at
www.Thalesdsi.com.
THE IRIDIUM SATELLITE NETWORK
The Iridium satellite network is comprised of 66 Low-Earth Orbiting (LEO), cross-linked
satellites, providing voice and data coverage over Earth’s entire surface. The satellites operate in
six orbital planes, 781 kilometers (485 miles) from Earth.
This ensures that every region on the globe is covered by at least one satellite at all times. Each
satellite is cross-linked to four other satellites; two satellites in the same orbital plane and two in
an adjacent plane.
The Iridium NEXT satellite constellation replaces the Block 1 Iridium satellite constellation with
faster data rates, more capacity and better voice quality.

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User Manual PN 84468 Rev B
Figure 1-2 shows a typical flow over the Iridium network of a call made from the
MissionLINK™system.
A MissionLINK™voice or data call is sent to the closest satellite overhead that has a high signal
strength. The traffic is then routed through the satellite network to a Ground Station or Gateway.
At the gateway, traffic is converted back to internet protocol (IP) and voice, depending on call
type and delivered to the IP cloud or the public switched telephone network (PSTN).

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SYSTEM OVERVIEW
SYSTEM DESCRIPTION
The MissionLINK™system operates using Iridium Certus™broadband services over a network
of 66 satellites that cover 100% of the globe, including remote locations and the poles. The
solution utilizes this robust network service to provide highly reliable, mobile and essential
voice, text and web communications. For best operation, a clear view of the sky is necessary as
satellites can be as low as eight degrees above the horizon. The service capabilities of the system
are outlined below.
Certus™Multi-Services Platform
Satellite data sessions up to 352kbps (current) & 700kbps (available 2019)
Streaming up to 256kbps (available 2019)
3 high quality voice lines
Short Burst Data (future)
Location tracking service with subscription at www.clrSight.com

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Primary System Features
Embedded 802.11b/g/n Wi-Fi access point with up to three (3) simultaneous users.
Intuitive Management Portal user interface for configuration, monitoring and system
status.
Application Programming Interface (API) for remote management and issue resolution.
Private Branch Exchange (PBX) functionality provides extensions for free local calling
through the terminal. (Figure 2-2).
Least Cost Routing automatically routes the data to an optional, lower cost network (i.e.,
cellular, Wi-Fi, etc.).
Custom Thales softphone application available from the Apple Store and Google Play for
use on iOS and Android devices.
Low profile, IP66 rated antenna with single RF cable to the Terminal Unit (TU).
Magnetic mount kit for easy antenna installation.
Radio Gateway feature enables Land Mobile radios to access the satellite voice network.
Ruggedized tethered Thales SureLINK IP Handset provides reliable, remote system
configuration, monitoring and voice calls (optional).
Supported WEB Browsers:
Internet Explorer
Chrome
Safari
Firefox
Android
iOS (Safari)