
Contents
Warranty terms and conditions 4
Before installation and rst use 5
Overview 6
User guide 7
Warranty terms & conditions for ThermoSphere
Convector Panel Heater
For the ThermoSphere Convector Panel Heater (TSCR), Thermogroup
Ltd will repair or, if necessary, at its sole discretion, replace the product,
which falls within the Warranty Periods and Territory specied below,
subject to the warranty conditions and the warranty exclusions.
Warranty Period within the United Kingdom is 2 years from the date
of purchase by the consumer as dened by the Competition and
Consumer Act 2010.
Our goods come with guarantees that cannot be excluded under the UK
Consumer Law. You are entitled to a replacement or refund for a major
failure. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. It is the responsibility of the consumer to
provide proof of purchase within the Territory.
WARRANTY CONDITIONS
1. This warranty is applicable only for TSCR appliances.
2. The TSCR must be installed in accordance with the TSCR
Installation Instructions, to be supplied with the TSCR, and in
accordance with all relevant statutory and local requirements of
the Territory in which the TSCR is installed.
3. Where a failed component or TSCR is replaced under warranty, the
balance of the original warranty period will remain effective. The
replaced part or TSCR does not carry a new warranty.
4. Where a failed component or TSCR is replaced or repaired under
warranty, ThermoSphere will incur costs associated with shipping
and repair at its sole discretion, if the unit is installed within the
UK. If the unit is outside the UK, the associated costs are the
responsibility of the owner.
5. Where the TSCR is installed in a position that does not allow safe,
ready access, the cost of accessing the site safely, including the
cost of additional materials handling and/or safety equipment,
shall be the owner‘s responsibility.
6. The warranty only applies to the TSCR and therefore does not
cover any accessories or electrical parts supplied by others and not
an integral part of the TSCR, e.g. electrical switches and electrical
cabling.
7. The benets of this warranty are in addition to other rights and
remedies of the consumer under laws in relation to the goods and
services to which the warranty relates.
8. The TSCR must be sized to provide adequate heat for the room
and must not be installed as the sole source of heat in rooms
larger than the recommended area. Doing so can cause premature
ageing and failure of the heating elements.
PROCEDURE FOR HONOURING WARRANTY
1. To initiate a claim for a warranty against defects, the consumer
shall contact: Thermogroup Ltd T/A ThermoSphere, Bridge House,
Pattenden Lane, Marden, Kent, TN12 9QJ, United Kingdom.
2. The process will then be followed to assess whether the product is
under warranty.
WARRANTY EXCLUSIONS
Repair and replacement work will be carried out as set out in the
ThermoSphere warranty. However, the following exclusions may cause
the ThermoSphere warranty to become void and may incur a service
charge and/or cost of parts:
1. Accidental damage to the TSCR or any component, including:
Acts of God; failure due to misuse, abuse, re or ood damage;
incorrect installation; damage as the result of transportation,
removal or storage; attempts to repair the TSCR other than by
a ThermoSphere Accredited Service Agent, the ThermoSphere
Service Department or a repairer not approved by ThermoSphere.
2. Where it is found there is nothing wrong with the TSCR; where
the complaint is related to circumstances where there is no
heat due to faulty installation; where water leaks are related to
plumbing and not the TSCR or TSCR components; where there is a
failure of electricity supply; where the supply of electricity does not
comply with relevant standards, codes or acts, ThermoSphere may
then charge the consumer a nominal service charge if inspection
reveals no fault with the TSCR unit or its installation.
3. Where the TSCR is located in a position that does not comply
with the TSCR Installation Instructions or relevant statutory
requirements, causing the need for major dismantling or removal
of cupboards, doors or walls, or use of special equipment to bring
the TSCR to a suitable position.
4. Repair and/or replacement of the TSCR due to the effects of poor
air quality, excessively dusty environments or misuse.
5. Subject to any rights you have under UK Consumer Law or other
statutory provisions to the contrary, this warranty excludes any and
all claims for damage to furniture, carpets, walls, foundations or
any other consequential loss.