Thermoplan Black & White BW3-CTMC User manual

Operating instructions for model BW3-CTMC
Software version FOX2
Operating instructions for refrigerator BW3-RF
Automatic coffee machine + refrigerator
Translation of the original operating instructions; 122.118 REV-0

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
Record of revisions
Revision Date Amendments made Initials
0 2012-04-13 Basic document SO
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S New page layout
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Overview of modications made

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
1 Introduction .............................................................................................................................................4
2 Important notes, safety........................................................................................................................5–8
2.1 Signals and signal words...........................................................................................................5
 2.2Denitionofterms....................................................................................................................5
2.3 Safety instructions.................................................................................................................6–7
2.4 General operating instructions...................................................................................................8
2.5 Using the Black&White3 CTMC.................................................................................................8
3 General notes.....................................................................................................................................9–13
 3.1ProleofBlack&White3CTMC..................................................................................................9
3.2 Technical data.........................................................................................................................10
3.3 Scope of delivery.....................................................................................................................11
3.4 Rating plate............................................................................................................................12
3.5 Food.......................................................................................................................................13
3.6 Limitations of liability..............................................................................................................13
3.7 Warranty regulations...............................................................................................................13
4 Operation, maintenance and cleaning .............................................................................................14–35
4.1 Operational safety...................................................................................................................14
4.2 Possible safety hazards ...........................................................................................................15
4.3 Operating tips for making the perfect coffee............................................................................16
4.4 Start-up..................................................................................................................................17
4.5 Cleaning...........................................................................................................................18–19
4.6 Removing and cleaning of the bean hoppers ...........................................................................20
4.7 Weekly cleaning of the choco module......................................................................................21
4.8 Function / programming / product selection buttons ................................................................23
4.9 Examples of product selection.................................................................................................24
4.10 Product dispensing ...............................................................................................................25
4.11 Service Menu..................................................................................................................26–31
4.12 Display messages............................................................................................................32–36
5 Items available to order .........................................................................................................................37
6 Declaration of conformity ......................................................................................................................38
7 Index ....................................................................................................................................................39
Table of contents

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
Dear customers,
Thankyouforchoosingourproduct.Wearecertainthatyouwillappreciateandbethoroughlysatisedwithour
coffee machine.
Thermoplan AG has been a company dedicated to serving the requirements of catering industry for many years.We
guarantee that we will provide you with the best, top-quality products made in Switzerland.
This instruction manual is part of the product and supplied to each customer together with the machine.Therefore,
please carefully read these instructions before using the product and keep them in a safe place. If you have any
questions or need further information, please contact your service partner.
The BW3 operating manual is meant to make it easier for the user to operate the machine in a safe manner and
to carry out reasonable care and maintenance tasks on the product. The correct operation of the coffee machine
requires correct maintenance measures.
For this reason, Thermoplan AG recommends you to read the instructions carefully before starting up the machine
tomakeusingtheproductforthersttimeeasier.
The coffee machine was produced according to applicable safety standards and guidelines. Nevertheless, the safe daily
use of this coffee machine depends on the user reading this instruction manual and periodic maintenance of the machine.
The details in certain graphics may look different from your coffee machine, but these details are not relevant to
the operation of the machine.
This coffee machine was produced exclusively by:
Thermoplan AG
Röhrlistrasse 22
CH-6353 Weggis
Switzerland
Telephone [phone] Email: [email protected]
Fax [phone] Web: www.thermoplan.ch
1 Introduction

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
The warning triangle is found where it is considered that failure to comply with the safety instructions is
likely to put the user or the machine at risk.
Warning:
Electric shock
Requirement:
Care should be taken
Requirement:
Wear protective goggles
Warning:
Risk of scalding
Requirement:
Read instructions
Prohibited:
Do not touch
Warning:
Rotating grinders
Requirement:
Wear gloves
Prohibited:
Do not reach inside
2 Important notes, safety
2.1 Signals and signal words
2.2 Denitions of terms
Service partner
Your service partner is your Thermoplan representative. Should you have any questions or problems, please contact
your service partner. Depending on the situation, the service partner may send out trained service staff.
Trained service staff
TrainedservicestaffarepeoplewhohavebeentrainedbyThermoplanandthereforehavetherelevantqualications
to sell and service Thermoplan products.
Trained operator staff
Trained operator staff are people who have been instructed on how to use the coffee machine (by reading the
operating instructions) and are able to carry out the main enance steps described in this manual.
Customers and children
Customers and children are not instructed people and must therefore be kept away from the machine, unless of
course it is a self-service machine.
Dispensing machines
Dispensing machines refer to devices which enable the output of for example coffee, milk and hot water products.
WARNING indicates a hazard with an average risk level which, if not avoided, could
cause death or a serious injury.
CAUTION indicates a hazard with a low risk level which, if not avoided, could cause
a minor or moderate injury.
NOTE provides important information about looking after the machine and useful
operating options.
NOTE
WARNING
CAUTION

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
2 Important notes, safety
2.3 Safety instructions
General safety instructions
- In an emergency, switch off the machine using the main switch. Remove the plug or remove the fuse of the
domestic electrical installation. Contact the Service partner.
- The machine is for indoor use only.
- The coffee, milk and water spout can get very hot. Avoid direct contact (risk of burning and scalding)!
- Clean the machine before taking it out of service for a longer period of time (day off, company holiday, etc.).
Then unplug it from the mains and remove the remaining coffee beans from the bean hopper. Remove, empty
and clean the milk container. Turn off the water tap underneath the drip tray and close the cutoff valve.
- Do not use the machine if it does not work properly or if there are signs of damage. In the event of a malfunction
or if the machine has been damaged, contact your service partner.
- The machine may only be used in a hygienic and ergonomic environment. The user must have enough space
and the working area must be well lit.
- If a tube, cable or plug is damaged, do not use the machine, as it will be dangerous. Have the faulty part
repaired or replaced by trained service staff.
- While the grounds drawer is removed, you must not reach up inside the inner casing.
- Inserting objects of any kind into the machine or opening the casing is strictly prohibited.
- Make sure children and any other persons are kept away from the machine whilst it is being repaired. If distracted,
accidents may happen.
- This dispensing machine is not intended to be used by persons (including children) with reduced physical,
sensory or mental capabilities or with a lack of experience and knowledge unless they were explicitly trained
by a responsible person or briefed in the use of the dispensing machine to ensure their safety. Children must
be kept away from the machine at all times.
Positioning the machine
- The machine must only be set up and installed by trained service staff.
- The machine must not be installed in a warm nor in a damp environment. The ambient temperature must be
between 16 °C (60.8°F) and 32 °C (89.6°F).
- Do not install the machine in an area where a water jet could be used to clean the machine.
- Neverplacethemachineonahotsurface.Donotusethemachinenearopenames.
- Do not position cables near or on hot parts of the machine. Protect the cables from heat sources and any sharp
edges.
- Positionthemachineonaat,horizontal,stableandheat-resistantsurface.
- Install the machine and any cables out of reach of children.
- The coffee machine must be free-standing so as not to affect the air circulation. Therefore leave a gap of
at least 50mm next to the vent slots.
- Thetopofthemachinemustbeatleast1.5mfromtheoor
- Temporary storage: Store in a dust-free and dry area, the temperature must never fall below 0°C!

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
2 Important notes, safety
2.3 Safety instructions
Electric safety
WARNING
Risk of electric shock
The live parts are inside the housing of the coffee machine.
- Therefore never open the housing. The housing may only be opened by
trained service staff.
- Keep the dispensing unit away from moisture.
- Never pour any type of liquid on top of the machine / into the bean hoppers.
- If a cable or plug is damaged, stop using the dispensing unit. Have the
faulty part repaired or replaced.
Service
WARNING
Risk of injury: Do not modify the machine in any way!
It is strictly prohibited to modify Thermoplan devices!
Themanufacturerassumesnoliabilityforanyconsequencesresultingfrommodicationshavingbeenmade
to the devices, whether inside or out.
- Neveropenthemachinetomakemodicationsyourself.
- The dispensing unit must only be repaired by trained service staff
using original replacement parts. This ensures that the safety of the
dispensing unit is not affected.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
2 Important notes, safety
2.4 General operating instructions
2.5 Using the Black&White3 CTMC
The Black&White3 CTMC must only be used to make coffee products, hot water products, milk products and
chocolate products and is designed for commercial use in the food service industry. Please read the following
instructions carefully:
- Thebeanhoppermustonlybelledwithcoffeebeans.
Never add liquids to the bean hopper - Risk of short-circuit!
Never put coffee powder into the grinders as this will block them.
- Thechocolatehoppermustonlybelledwithchocolatepowder
Never add liquids to the chocolate hopper - Risk of short-circuit!
Never put chocolate bars or coffee beans into the chocolate hopper this will block it.
- The BW3 refrigerator must only be used to store cold milk.
Do not place any other liquids (e.g. syrup or alcohol) in the refrigerator, only milk.
Make sure that the milk is placed in the refrigerator at a temperature of below 5°C (41°F). The refrigerator is
designed to keep milk cool, not cool it down.
- The water connection must only be connected to drinking water.
- Regular maintenance work must be carried out in accordance with the instructions in the operating instructions.
Assembly / transport / deinstallation
- The machine must only be set up and installed, relocated to another location or removed by authorized and
trained service partners of Thermoplan. Be aware and adhere to national weight lifting requirements.
- The machine must only be installed using the supplied connection cables and hoses. Any existing cables or
hoses must not be reused.The manufacturer is not liable for any damages arising from improper installation.
The use of incorrect connections voids the warranty!
- The water connection must only be connected to a drinking water supply system. Be aware of national
requirements for installations to a drinking water supply system.Check water connections for leaks periodically.
- The voltage quoted on the rating plate must be the same as the mains voltage in your country.
Disposal
The machine and packaging is disposed of by your Service partner. Do not dispose of the machine or any of the
parts yourself.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
3 General notes
3.1 Prole of Black&White3 CTMC
Chocolate hopper
Bean hopper grinder 2
Bean hopper grinder 1
Touchscreen
Refrigerator with
cleaning receptacle
Coffee / milk / choco /
hot water spout
Grounds drawer
Rack for cups
Drip tray
Rating plate
Main switch
Cleaning key
Behind the grounds drawer
(image of model BW3-CTM)

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770 600
725
173
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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
Capacities
Products (per hour): 240 espressos / 200 coffee / 18l hot water /
130 cappuccino / 140 lattino / 90 choco products
Refrigerator: Milk container up to 5 litres (gross volume 6.5 litres)
Electrical connection /
Power 220-240 V / 16 A / 50/60 Hz / 3‘200 - 3‘800 W
Coffee boiler pressure 1.17 MPa (11.7 bar)
Mains water pressure 0.2 - 0.4 MPa (2 - 4 bar)
Dimensions (W/D/H) 770x600x725 mm (B / T / H) with small bean hoppers
770x600x750 mm (B / T / H) with large bean hoppers
Weight 94 kg
Noise emission <70 dB
3 General notes
3.2 Technical data
Depth (view from side)
Height / width (view from front)

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
3 General notes
3.3 Scope of delivery
Refrigerator
Milk container
Black&White3 BW3-CTMC
Thermoplan „Black&White“
cleaning tablets for coffee
system cleaning
Water outlet pipe from refrigerator
Water inlet pipe
Water outlet pipe from coffee machine
Powercable(country-specic)
Connections and cables
If you still have connection cables from old machines, remove them and dispose of them correctly. Only use the
connectioncablessupplied!Themachinemustbeconnectedbyaqualiedengineer!
Cleaning accessories
You will need the following cleaning accessories. Should you need to order any additional items, please contact
your service partner.
Black&White3 BW3-CTMC
Your Black&White3 BW3-CTMC consists of the coffee machine which is the main unit, and the refrigerator.
All components supplied are part of your Black&White3 BW3-CTMC and are needed to operate the machine. The
scope of delivery also describes the limits of the machine.
Thermoplan
„Thermo Milk Tabs“
for milk system cleaning

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
3 General notes
3.4 Rating plate
TheratingplateislocatedinsidetheBW3coffeemachine,ontherightabovethegroundsdrawer(seegurebelow).
To see the rating plate, remove the grounds drawer. The rating plate includes the following information:
- Machine type (Autom. Coffee Machine) Mains water pressure (Net Water Pressure)
- Model range (Black&White3) Frequency ([X] Hz)
- Type (BW3-CTMC) Voltage ([X] VAC)
- Serial number (S/N [X]) Date of manufacture (Prod. Date)
- Power ([X]W) Boiler pressure (Hydraulic Boiler)
Image of model BW3-CTM

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
3 General notes
3.5 Food
CAUTION
Risk of illness from wrong / rotten food
General:
- Only use food with a valid sell-by date.
- Make sure all food is stored in a suitable location.
- Clean the machine regularly and according to the operating instructions to avoid any hygiene risks. Only
use Thermoplan cleaning accessories!
Milk:
- Do not use unpasteurised milk! Only use heat treated (e.g. pasteurised or ultra heat treated) milk.
- When pouring milk into the container, pay attention to hygiene to ensure that no contaminated milk enters
the system.
- Only pour milk that has already been cooled down (below 5 °C) into the milk container.
- Once the milk has been opened, use it up within 24 hours to prevent health hazards.
3.7 Warranty regulations
3.6 Limitations of liability
The Thermoplan manufacturer‘s warranty shall apply to individual components or assemblies for 12 months from
installation or for 15 months after delivery ex works in the event of manufacturing or construction errors. Malfunctions
due to misuse or connecting unsuitable connections shall not be compensated.
Wear and tear parts are not covered by any warranty. The working time is not covered by the Thermoplan factory
warranty.
Each warranty claim must be recorded by the corresponding Thermoplan service partner using a fully completed
form that is submitted to Thermoplan.
Thermoplan reviews the claims, issues RMA numbers to them and informs the affected reseller which spare parts
need to be returned.
- Thermoplan accepts no liability for any injuries or accidents if the safety instructions covered in this manual
are not adhered to. Additionally, liability is only accepted within the boundaries of the machine (see „Scope
of delivery“).Thermoplan shall be liable for faults on the machine in accordance with the warranty regulations.
- The manufacturer cannot be held liable for any damage caused by misuse or inappropriate handling of the
machine.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
4 Operation, maintenance and cleaning
4.1 Operational safety
Cleaning
Cleaning the machine on a daily basis is not only an absolute must, but it also guarantees the necessary hygiene and
neutral taste as well as a longer life of the machine. When touching the coffee machine, in particular the spouts, bacterial
contamination must be avoided. Plastic parts must not be dried in the microwave. For reasons of hygiene, the machine
must be cleaned before it is started up. There are two types of cleaning:
External cleaning:
- Clean the exterior of the machine with a damp cloth or sponge soaked in a soap solution. Please pay particular
attention to the product dispensing parts. Surfaces such as the touch screen must be cleaned with particular care.
Only use mild detergents and non-scratch cloths.
- Cloths or sponges must be wrung out thoroughly to ensure that they are only moist, not wet, otherwise there is a
risk of electric shock.
- Do not clean plastic parts with alcohol, ethanol, methanol, methylated spirit or disinfectants. Detergents with strong
acid agents such as acetic acid must also not be used.
- The machine must not be cleaned with water jets.
- Thegroundsdrawermustbeemptiedwhenthecorrespondingnoticationappearsonthedisplay.Rinsethe
 groundsdrawerwithwarmwaterandwashitwithsoapwatersolutionwheneveryouhavenishedusingit.
- The bean hopper must be emptied weekly and wiped with a clean, dry towel.
- Removethedriptrayifthecorrespondingnoticationisdisplayedandcleanitwithsoapwatersolution.
- Do not clean any parts in the dishwasher!
Automatic cleaning of the internal components:
The automatic cleaning process with the Thermoplan cleaning solutions must be run daily as described in the „Daily
cleaning“ chapter (see page 18). Use only the Thermoplan cleaning solutions for this purpose.
Descaling, desinfection and sterilization of the machine
The descaling, desinfection and sterilisation of the machine must only be made by trained service staff.
Operation
- The machines must only be operated by trained operator staff.
- Keep your workspace clean and tidy. Disorder and unlit workspaces can lead to accidents.
- Do not remove the grounds by beating against the grounds drawer.
- This dispensing machine is not intended to be used by persons (including children) with reduced physical,
sensory or mental capabilities or with a lack of experience and knowledge unless they were explicitly trained
by a responsible person or briefed in the use of the dispensing machine to ensure their safety. Children must
be kept away from the machine at all times.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
4 Operation, maintenance and cleaning
4.1 Operational safety
4.2 Possible safety hazards
WARNING
Risk of severe injury by the grinders!
Never reach into the grinders, not even if the bean hopper has been removed.
Thengerguardinthebeanhoppermustnotberemoved.
Non-adherencetothiswarningmayleadtosevereinjuriestoyourhandsandngers.
WARNING
Hazard of chocolate input!
Never reach into chocolate hopper with hands!
Thengerguardinthechocolatehoppermustnotberemoved.
Non-adherencetothiswarningmayleadtosevereinjuriestoyourhandsandngers.
CAUTION
Risk of scalding from the spouts
- Do not place your hands under the spouts.
- Coffee, milk and tea products can cause scalding if touched.
- Do not touch any of the abovementioned dispensing devices during or after
the product has been dispensed.
- The contents of the grounds drawer may be very hot.
- Careful when emptying the drip tray. The water can be very hot.
Ventilation / protection against water
Do not cover the vent slots on the machines. Do not allow liquids to run into the vent slots.
Servicing by the Service partner
A message appears on the display of the coffee machine to indicate when the machine needs servicing.
The machine must be serviced every 50‘000 cycles or at least every 6 months by trained service staff.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
4.3 Operating tips for making the perfect coffee
4 Operation, maintenance and cleaning
NOTE
Follow the tips below to achieve the perfect, high quality coffee.
Coffee
- Only use quality coffee. The type, roasting, mixture and strength should meet the wishes of your customers.
You will be able to see the result by how much coffee you sell.
- Always seal your supplies of coffee and close the bean hopper immediately.
- Donotllthebeanhopperifitisnotgoingtobeusedforalongerperiodoftime(overnight,daysoff,etc.).
- After a longer period of not being used, we recommend that you make a double coffee and pour it away.
The next coffee will then be of good quality.
- Store your coffee supplies in a cool and dry area. By deep-freezing the coffee, you can keep it for several
months without affecting the quality.
For coffee lovers
In addition to being able to select the quantity of powder, your coffee machine also has for each type of product,
special setting options for the three important steps in the brewing process, namely for:
1 cup grinder 1 1 cup grinder 2
2 cups grinder 1 2 cups grinder 2
Chocolate
Only use chocolate powder made for vending machines!
Setting
Trained service staff can set the prebrewing steps „Prebrew time“, „Relax time“ and „Press after“.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
4.4 Start-up
Preparation
Start-up
4 Operation, maintenance and cleaning
Check the sell-by date of the beans
Make sure that you have enough beans
Preheat the cups
Switch on the Coffee machine and refrigerator
Remove the grounds drawer and press the red button on the left and above the
tablet holder. Switch on refrigerator (main switch on bottom side of refrigerator).
For security matters the refrigerator needs 5 minutes start-up time until the
compressor begins to work.
Cold start rinse
The machine demands to rinse the unit. Press the rinse button on the display
(takes about 50 sec.).
Coffee boiler heats up
Fill the bean hopper with fresh coffee beans
Coffee products can now be dispensed
Fill the milk container with milk
Caution:
When pouring milk into the container, pay attention to hygiene to ensure
that no contaminated milk enters the system. The milk container must be clean and dry!
Do not use unpasteurised milk! Only use heat treated (e.g. pasteurised or ultra heat treated) milk.Only use milk
with a sell-by date that has not yet expired. Only pour milk that has already been cooled down (below 5°C)
into the milk container. Once the milk has been opened, use it up within 24 hours to prevent health hazards.
Fill chocolate powder for vending machines into the chocolate hopper
All products can now be dispensed
Coee

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
4.5 Cleaning
4 Operation, maintenance and cleaning
Preparation
Cleaning Keys
Automatic and manual cleaning
Cleaning key
The cleaning key is cleaning the coffee way of the machine and is placed inside
the machine. It can be found on the bottom left side in the housing of the grounds
drawer (must be removed). Use the Black&White Cleaning tablets for this key.
Milk cleaning key (large)
The milk cleaning key is for cleaning the milk system. It is located at the top on
the refrigerator in the coffee machine. The “Thermo Milk Tabs” are used for this
cleaning key.
„Black&White” cleaning tablets
Thermoplan milk cleaning solution
Gloves and protective goggles
NOTE
Only use cleaning products recommended by Thermoplan. Items available to order can be found in chapter "5
Orders"
There are two different kinds of cleaning that must be done after using the machine. One is the automatic daily
cleaning process which will clean the inside of your machine. The whole outer part of the machine cannot be
cleaned automatically, therefore it is essential to follow the additional cleaning steps for a good machine hygiene.

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Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
Daily cleaning actions (machine internal automatic cleaning process)
Additional daily cleaning (manual cleaning)
4.5 Cleaning
4 Operation, maintenance and cleaning
1. After cleaning process
- Clean milk container thoroughly.
- Clean suction tube thoroughly.
- Empty grounds drawer and clean it thoroughly.
- Clean drip tray thoroughly.
- Switch off machine. Empty and clean the bean hoppers (Instruction on
the next page).
3. Clean coffee outlet
With the choco spout removed unscrew the central screw.
Pull down the distribution block, clean it and reinstall the
block with the central screw.
2. Start automatic cleaning process
Press the cleaning button and hold it until the cleaning request appears.
Now follow the instructions shown on the display.
The cleaning process takes about 20 minutes.
1. Empty milk container
Remove and empty milk container. Rinse it with fresh water and put it back into the
fridge.
2. Clean choco spout
Pull the outlet head to the top position and remove the
little choco outlet clip from the spout. Clean thoroughly
with a small brush that no choco remains are left behind.
4. Clean choco module (weekly)
The choco module has to be cleaned weekly. The step-by-step instructions to this are on page 21 in the chapter
„4.7 Weekly cleaning of the choco module“.

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2.
4.
5.
3.
Operating instructions BW3-CTMC + BW3-RF
© 2011 by Thermoplan, subject to change
Remove grounds drawer and turn off machine on the main switch.
Use the appliance key to remove the front panel of the machine.
Important: Store the key at a secure place where unauthorized
people or children have no access!
Use holes (left and right) to lift up the front. Unhook the two locks
withyourngertips.Liftupthefronttothetoppositionandletgo.
Turn the lever of the bean hopper
clockwise to unlock it.
Use both hands to pull out the bean hopper.
Remove the beans from the bean hopper and store them vacuum
packed in the fridge.
Remove the remaining beans with a vacuum cleaner from the grinders.
Use lukewarm water to clean the bean hopper. Dry it thoroughly
afterwards.
To reinstall the bean hopper do all steps in reversed order.
4.6 Removing and cleaning of the bean hoppers
4 Operation, maintenance and cleaning
WARNING
- Electric shock hazard
- Do not touch
- Switch off machine
WARNING
Grinder hazard
Do not reach inside
Switch off machine