THOMSON ST716v5 Assembly instructions

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Thomson ST716v5 (WL)
Installation and Setup Guide

Thomson ST716v5 (WL)
Installation and Setup Guide

Copyright
Copyright ©1999-2007 Thomson. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
http://www.thomson-broadband.com
Trademarks
The following trademarks are used in this document:
>DECT is a trademark of ETSI.
>Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
>Ethernet™ is a trademark of Xerox Corporation.
>Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
>UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
>Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpo-
ration in the United States and/or other countries.
>Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
>UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
>Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v1.0 (January 2007)
Reference: E-DOC-CTC-20060911-0057
Short Title: Installation and Setup Guide ST716v5 R6.2

E-DOC-CTC-20060911-0057 v1.0 i
Contents
About this Installation and Setup Guide.................................. 1
1 Introducing the Thomson Gateway........................................... 3
2 Basic Installation.......................................................................... 5
2.1 Mounting your Thomson Gateway .................................................................. 6
2.2 Installing your Thomson Gateway .................................................................. 7
2.2.1 Guided Installation ................................................................................................................................. 8
2.2.2 Manual Installation............................................................................................................................... 16
2.3 The Setup CD ................................................................................................ 18
2.4 Thomson Gateway Connection Essentials .................................................... 20
2.5 Connections Overview and Powering ........................................................... 21
2.5.1 Installing USB drivers .......................................................................................................................... 23
2.5.2 Wireless Setup...................................................................................................................................... 25
2.6 Basic Security ............................................................................................... 27
3 Web-Based User Interface ........................................................ 29
4 Troubleshooting ........................................................................ 31
4.1 Checking the Hardware................................................................................. 32
4.2 LED Diagnostics ............................................................................................ 33
4.3 Web Diagnostics ........................................................................................... 35
4.4 Thomson Gateway Setup CD Troubleshooting ............................................. 37
4.5 Windows Zero Configuration ........................................................................ 40
4.6 Easy Setup Troubleshooting ......................................................................... 42
4.7 Reset to Factory Defaults ............................................................................. 43

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Contents
ii

E-DOC-CTC-20060911-0057 v1.0 1
About this Installation and Setup Guide
About this Installation and Setup Guide
Symbols Used
Terminology
Generally, the Thomson ST716v5(i) and the Thomson ST 716v5(i) WL will be referred to as Thomson
Gateway in this Installation and Setup Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
>Sample text indicates a hyperlink.
Example: For more information, visit us at www.thomson-broadband.com.
>Sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
>Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Open to open a file.
Documentation and software updates
Thomson continuously develops new solutions, but is also committed to improving its existing products.
For suggestions regarding this document, please contact documentati[email protected]et.
For more information on Thomson's latest technological innovations, documents and software releases, visit
us at http://www.thomson-broadband.com.
iA note provides additional information about a topic.
!A caution warns you about potential problems or specific precautions that need to be taken.

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2
About this Installation and Setup Guide

E-DOC-CTC-20060911-0057 v1.0
Chapter 1
Introducing the Thomson Gateway
3
1 Introducing the Thomson Gateway
Introduction
In a minute you will be able to access the Internet using your Thomson Gateway.
This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a
computer or a Local Area Network (LAN) to the Internet.
Identifying your Thomson Gateway
The label on the bottom of your Thomson Gateway informs you about the Thomson Gateway’s:
>Product name
>Model number
>Serial number
>Power requirements
DSL variants
The Thomson Gateway comes in two ADSL variants:
>POTS: The Thomson ST716v5 (WL) connects to an analogue Plain Old Telephone Service (POTS) line.
>ISDN: The Thomson ST716v5i (WL) connects to an Integrated Service Digital Network (ISDN) line,
enabling residences with an ISDN line to use the ADSL service.
You can easily identify your variant by checking the product name printed on the label on the bottom of your
Thomson Gateway.
!Do not remove or cover the label.
The ... variant supports ...
POTS ADSL
ADSL2
ADSL2+
RE-ADSL
ISDN ADSL
ADSL2
ADSL2+
!Only use the Thomson Gateway variant which is appropriate for the DSL service provided to your
premises.

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Chapter 1
Introducing the Thomson Gateway
4

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Chapter 2
Basic Installation
5
2 Basic Installation
Before you begin
Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on
the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7). They may also be provided as a
printed booklet.
ADSL service
The ADSL service must be up and running on your telephone line.
If both conventional telephone and ADSL service are simultaneously available from the same copper pair,
you will need a central splitter or distributed filters for decoupling ADSL and telephone signals.
Computer requirements
>To connect computer(s) via Ethernet, make sure the computer(s) are equipped with an Ethernet network
interface card (NIC).
>To connect a computer via USB, you need a free USB port on the computer or a connected USB hub.
>For wireless networking, you will need a wireless 802.11 b/g compatible client adapter for each computer
you intend to connect wirelessly.
Wireless client adapters
You can use one of the following wireless client adapters:
>Thomson ST110g CardBus
>Thomson ST121g USB adapter
>Thomson ST122g USB adapter
>Any other Wi-Fi certified WLAN client
Internet connection details
You need the following connection details from your Internet Service Provider (ISP):
>Your ISP’s method for connecting to the Internet (for example PPPoE)
>The VPI/VCI (for example 8/35)
>Your user name and password to connect to the Internet
You must have received this information when you subscribed to DSL at your Internet Service Provider (ISP).
You will be prompted for this information at a given step in the installation procedure.
!Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/filters
that have been designed to be installed by unqualified personnel. For further assistance, contact
your Internet Service Provider.

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Chapter 2
Basic Installation
6
2.1 Mounting your Thomson Gateway
Setup possibilities
You can mount the Thomson Gateway on a wall or simply place it on a desk.
Wall mount
Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface:
1Drill two holes in the wall or other vertical surface where you want to place the Thomson Gateway.
2Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the
wall.
3Attach your Thomson Gateway on the wall using the two mounting slots on the bottom.
iIf you install the Thomson Gateway onto plasterboard, use dowels to secure the screws.
Otherwise the strain of the cables connected to the Thomson Gateway rear panel connectors
could pull the Thomson Gateway from the wall.
MODEM ACCESS CODE: 0123456789
MAC: AAABCCCDDEEE
THOMSON TELECOM
*ACCESS CODE 0123456789*
*MACADDRESS AAABCCCDDEEE* SSID:SoeedTouchVVVVVV
WEP (hex):1234ABCDEF
WPA PSK: 1234ABCDEF
TCM: 12345670
SpeedTouch ZZZ
DSLBSFFFFF RQQI
S/N:CPYYWWPPXXX (CC)
*DSLBSFFFFF RQQI*DSLBSFFFFF RQQI
*MACADDRESS AABCCCDDEEE*
RATED INPUT:18V~
1000mA
!

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Chapter 2
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2.2 Installing your Thomson Gateway
Internet connectivity setup
There are different ways to set up your Thomson Gateway. The best way depends on your operating system.
If you use the following operating
system
the recommended way to set up your Thomson
Gateway is
Microsoft Windows (98 SE, Millennium,
2000 or XP)
the Home Install Wizard, as described in “2.2.1 Guided
Installation” on page 8.
Mac OS X, provided you use a wired
connection to your Thomson Gateway
Any operating system (provided you
have IP connectivity)
the Easy Setup, as described in “2.2.2 Manual Installation” on
page 16.
Mac OS X, wirelessly connected to your
Thomson Gateway and provided you
have IP connectivity

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Chapter 2
Basic Installation
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2.2.1 Guided Installation
Introduction
On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of
your Thomson Gateway.
The Quick-Install Wizard will:
>Provide important safety and regulatory information.
>Show you how to make the necessary connections to your Thomson Gateway.
>Show you how to turn on your device.
>Prepare you to smoothly run the Thomson Gateway Home Install Wizard.
The subsequent Home Install Wizard will then prepare your Thomson Gateway and your local computer(s) to
connect to the Internet.
The Home Install Wizard will:
>Guide you through connecting your computer(s) to your Thomson Gateway.
>Prepare the Thomson Gateway to connect to the Internet.
Connecting the cables: wait!
Do not plug in any cables until you are prompted to do so by the Quick-Install Wizard and/or the Home Install
Wizard.
Starting the CD for the first time
To start the Thomson Gateway Setup:
1Insert the Setup CD into your computer's CD-ROM or DVD-ROM drive.
Microsoft Windows: The CD should autostart.
Mac OS X: Double-click Menu in the window with the content of the CD.
2Select the language of your choice and click OK.
3The procedure continues with the Quick-Install Wizard.
Proceed with “ Quick-Install Wizard” on page 8.
Quick-Install Wizard
The Quick-Install Wizard guides you through the first setup of your Thomson Gateway.
1On the Welcome page, click Next to continue.
!You need administrative rights to run the applications on the Setup CD on a Microsoft Windows
2000 or XP operating system, or Mac OS X computer.
!If not, see ”The Thomson Gateway CD does not start automatically” on page 37.
!If you ran the CD on this computer before, the Quick-Install Wizard is not shown; the CD menu
appears instead (see “2.3 The Setup CD” on page 18 for more information).

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2Select your Thomson Gateway from the list of supported devices and click Next.
The Thomson Gateway Safety Instructions and Regulatory Notices are displayed.
3Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety
Instructions and Regulatory Information to confirm your reading, and then click Next.
4Subsequent screens guide you through the preliminary hardware setup of your Thomson Gateway.
Follow all the instructions carefully and click Next each time your are ready to proceed.
5Click Set up my THOMSON ST to continue.
6The procedure continues with the Home Install Wizard.
Proceed with “ Home Install Wizard” on page 10.
iA product picture helps you to easily identify your Thomson Gateway. If you are not sure
what device you have, check the label on the bottom of your Thomson Gateway.
!Your Thomson Gateway is designed and tested to meet the latest safety standards. However, to
ensure safe use of this product, it is important that you carefully read and comply with the
Safety Instructions and Regulatory Notices shown and/or available in the Safety and
Regulatory booklet before you install the Thomson Gateway.

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Home Install Wizard
The Home Install Wizard guides you through your local network connections and prepares the Thomson
Gateway to connect to the Internet. Proceed as follows:
1On the Welcome page, click Next to continue.
The Software License Agreement window appears.
2You must accept before continuing. Click Yes to accept.
The Home Install Wizard checks your system and invites you to connect the Thomson Gateway to your
computer.
!If you accepted the Software License Agreement in a previous configuration setup, this window
will not be shown.

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3Make one of the following connections:
Connect the yellow RJ-45 Ethernet cable to the yellow (indicated) Ethernet port on your Thomson
Gateway and the other end to the computer’s Ethernet port.
Connect the blue USB cable to the blue indicated USB port on your Thomson Gateway and the other
end to the computer’s USB port.
For wireless networking, plug a wireless card or adapter into your computer.
4Once the hardware is installed and connected to the Thomson Gateway, the procedure continues with
configuring your Internet connection.
Proceed with “ Configuring the Internet connection” on page 12.
iIn case of problems or for advanced information, see “2.5.2 Wireless Setup” on page 25.
iIf the wizard does not detect a connection, an error message will be displayed. Refer to “The
wizard does not detect a connection” on page 37.

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Configuring the Internet connection
Proceed as follows:
1If prompted, enter the User name and Password for your Thomson Gateway security settings and click
OK.
2Select the appropriate Region, Provider and Service for your Internet connection as specified by your
Internet Service Provider and click Next.
3Your connection to the Internet connectivity is set up:
Select the VPI/VCI - and, if required, the Connection Type - as specified by your Internet Service
Provider and click Next.
Enter the User Name and Password for your Internet account settings as specified by your Internet
Service Provider and click Next.
4The procedure continues with some additional configurations.
Proceed with “ Configuring the Thomson Gateway (and your computer)” on page 13.
iThe factory default user is ‘Administrator’ and its password is blank. It is advisable to specify
another user name and password during the configuration procedure to protect your Thomson
Gateway from security violation. See “2.6 Basic Security” on page 27 for more information.
iIf the Internet Service Provider has included a separate disk with a dedicated service profile,
click Have Disk to browse to the location of the appropriate service profile template file.
From here on, the procedure might differ from the description below. The requested
information will depend on the selected service profile and should be provided by your Internet
Service Provider. Subsequent screens will guide you through the configuration of both the
Thomson Gateway and your computer. Enter the requested information and click Next
whenever requested.

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Configuring the Thomson Gateway (and your computer)
Proceed as follows:
1Depending on the selected service profile and your ISP’s requirements, you may have to fill in some
additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration, VoIP
(SIP or MGCP) or other.
Enter the information provided by your ISP and click Next whenever requested.
2To protect the wireless connections to your Thomson ST, move the slide control to the desired security
mode.
The following security modes to secure traffic between the Thomson Gateway and connected wireless
stations are available:
Low, which implies in fact that no security measures are taken at all.
Medium, implying that traffic is encrypted by means of a static encryption key (WEP).
High, providing the highest security standard available (WPA) for encrypting all wireless traffic.
iFor an overview of all Thomson Gateway wireless security features, see “ Securing your
wireless network” on page 27.

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3Provide a user name and password to protect your Thomson Gateway from unauthorised access. Each
time a user wants to access a Thomson Gateway management interface, the user will be prompted to
provide this user name and password before access is granted.
Click Next to continue.
4The procedure continues with the final steps of configuring your Thomson Gateway and your computer.
Proceed with “ Finishing the Home Install Wizard” on page 15.