THOMSON TH25/TC28330PE1 User manual

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TH25/TC28330PE1 Handset
User Guide

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Welcome . . .
To your TH25/TC28330PE1
Digital Cordless Handset
•Hi-Definition Sound
•65K Color display with back light and choice of 5 wallpapers.
•Keep track of incoming calls with the 50 number calls list.
•150 Entry phonebook, with the facility to store a home, work and
mobile number for each of your contacts
•20 Number redial list, for quick and easy redialing
•10 Ringtones available

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This user guide provides you with all the information you need to get the
most from your phone.
This phone has been designed to work with TH25/TC28330PE1 Total
Broadband and TH25/TC28330PE1 Broadband Talk. Before you make your
first call you will need to set up your phone. This doesn’t take long and is
easy to do. Just followthe simple instructions on the next few pages.
Need help?
If you have any problems setting up or using your TH25/TC28330PE1 Phone
please contact the Helpline on XXX-XXX-XXXX.
Alternatively, you may find answer in “Help” at the back of this guide.
Got everything?
•TH25/TC28330PE1 handset
•TH25/TC28330PE1 charger
cradle
•2 x rechargeable batteries
•Mains power adaptor
•You need TH25/TC28330PE1
Total Broadband account
•You need a TH25/TC28330PE1
BroadbandTalkaccount
•You need a TG790 Home Hub
Hi-Definition sound will not work
without a TH25/TC28330PE1
Broadband Talk account. Visit
XXX.com to get this service if you
don’t already have this.

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In this guide
Getting started
Location........................................................................7
Setting up the handset .................................................7
Standby display............................................................10
Getting to know your phone
Handset buttons...........................................................11
Navigating the menus...................................................12
Menu map.....................................................................13
Making calls with TH25/TC28330PE1
Handset
Making and receiving calls ...........................................14
Hi Def calls...................................................................17
Multiple calls .................................................................17
Call quality....................................................................19
Call transfers................................................................19
Your TH25/TC28330PE1 Handset bill..........................19
Making and receiving multiple calls..............................20
Frequently asked questions.........................................22
Using the phone
Switching the handset power on/off.............................25
Make an external call....................................................25
Preparatory dialing.......................................................25
End a call......................................................................25
Receiving calls.............................................................26
Call timer......................................................................26
Handsfree calling..........................................................26
Earpiecevolume..........................................................27
Silence the handset ringer ...........................................27
Secrecy........................................................................28
Keypad lock..................................................................28
Redial...........................................................................29
Redial a number...........................................................30
Delete a redial number.................................................31
Delete the redial list......................................................31
Save a redial list number to
the phonebook..............................................................32

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Phonebook
Store a phonebook entry..............................................33
Character map.............................................................34
Dial a phonebook entry.................................................35
Edit a phonebook entry.................................................37
Store a phonebook entry
with an assigned ring...................................................38
Delete a phonebook entry............................................38
Delete all phonebook entries........................................39
Caller Display and the Calls List
View/dial numbers in the calls list................................40
Save a calls list entry to the phonebook.......................42
Delete a calls list entry.................................................42
Delete all calls list entries.............................................43
Call Waiting..................................................................44
Speak to a second caller..............................................44
TH25/TC28330PE1 Calling Features
1571..............................................................................45
TH25/TC28330PE1 Helpdesk......................................45
TH25/TC28330PE1 118 500........................................45
Withhold my number....................................................45
Display my number......................................................45
Handset settings
Adjust the display contrast...........................................46
Adjust the earpiece volume..........................................47
Naming a handset........................................................47
Display wallpaper.........................................................48
Menu background color................................................49
Auto-talk........................................................................50
Beep tones ...................................................................51
To switch key beeps On/Off........................................51
To switch low battery beeps On/Off ............................52
To switch out of range beeps On/Off...........................53
To change the call ringer volume.................................54
To change the ringtone................................................55
Hub base settings
Reset your TH25/TC28330PE1 Handset
to the default settings ...................................................56
To change the System PIN code.................................56

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Time settings
Setting the time............................................................58
To set an alarm............................................................59
To change the alarm melody.......................................60
To cancel an alarm setting...........................................61
To silence the alarm.....................................................61
Using additional handsets
Registering a Gateway phone to
your TH25/TC28330PE1 manually..............................62
Making internal calls.....................................................64
Receiving internal calls ................................................64
Transferring calls.........................................................65
De-register a handset..................................................65
Software upgrades
Automatic software upgrade........................................67
Manual software upgrade.............................................68
Rescue mode...............................................................69
Help...........................................................................70
General information
Safety...........................................................................73
General.........................................................................73
Cleaning.......................................................................74
Environmental..............................................................74
Product disposal instructions.......................................74
Guarantee.....................................................................75
If you have to return your
TH25/TC28330PE1......................................................75
Technical information...................................................76
R&TTE.........................................................................76
Declaration of Conformance........................................76

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Getting started . . .
Location
You need to place your TH25/TC28330PE1 in the charger cradle and then
place both handset and charger cradle in the TH25/TC28330PE1 to set it up. When
you are doing this you don't need to use the power supply provided as the handset
and charger cradle take their power from the hub. After this you can place the
handset and charger cradle anywhere in the house where there is mains power and
you can then use the power supply provided.
You will need to place your handset and charger into the hub from time to
time to receive updates and new services to your phone as your TH25/TC28330PE1
is fully upgradeable.
Setting up the handset
1. Remove the grey cover from the front of the
TH25/TC28330PE1. If it does not come off easily,
carefully apply a little more force.
Warning
Do not place your TH25/TC28330PE1 Handset in
the bathroom or other humid areas.
Handset range
The TH25/TC28330PE1 Handset has a range
of 300 meters when there is a clear line of
sight between the hub and the handset. When
there is no clear line of sight between the hub
and the handset, the range could be reduced
to 50 meters. Thick stone walls can severely
affect the range.
Signal strength
The icon on your handset indicates when
you are in range.
When it flashes, you are out of range.
When you move out of range of the base, you
will hear the out of range tone. This tone is
repeated until you move back into range.

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2. Attach the cradle to the TG790
Advanced Gateway
3. Slide open the battery compartment on
the back of your TH25/TC28330PE1
Handset. Insert the 2 x AAA
rechargeable batteries supplied. Slide
back the cover to close.
4. Place the TH25/TC28330PE1 handset into
the cradle on the TG790 Advanced Gateway.
You should hear a beep when the handset
has been placed correctly. Charge your
handset for at least 24 hours on
first charge before using the phone.
IMPORTANT
The hub must be plugged into the main power
socket at all times.
Talk/Standby time
In ideal conditions, the handset batteries should
give about 7 hours talk time or 100 hours standby.
Note the new batteries do not reach full capacity
until they have been in normal use for several days.
Batterysymbols
Battery charged
Battery half charged
Battery low
Battery empty (icon will be red)
Important
You can leave your handset in the charging cradle
attached to the Advanced Gateway if you wish or
you can locate your handset anywhere in your
home, using the main power adapter and charging
cradle to keep the handset charged. Occasionally
you will need to connect the handset to the charge
connected to the Advanced Gateway to receive new
upgrades. You will be asked to do this when there
is new software.

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5. On the handset:
•Screen prompts on the handset will help guide you through the
registration process. It’s easy! PLEASE REGISTER YOUR
HANDSET TO THE TG790 GATEWAY will appear on the screen.
•Press OK. You then need to press and hold the wireless button on the
back of the Advanced Gateway for 3 seconds (the phone light on the
Advanced Gateway will then flash) then you can release the button.
•Press OK and place the handset in the charger connected to the
Advanced Gateway. Once the handset and charger cradle are in the
Advanced Gateway,REGISTERING HANDSETS, PLEASE WAIT
appears on the screen. DON’T REMOVE HANDSET UNTIL YOU GET A
CONFIRMATION MESSAGE.
Batteryperformance
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time.
Eventually they will need to be replaced.
Please ensure you use the same mAh
rating for battery replacement to the
batteries that were provided when you
received the handset.

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If registered successfully you should see: HANDSET REGISTERED. If
unsuccessful then HANDSET REGISTRATION FAILEDwill appear and you
will have to try the process again. You will be returned to the please register screen.
Your TH25/TC28330PE1 Handset is ready for use.

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Getting to know your phone

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Navigating the menus
Your TH25/TC28330PE1 handset has a menu system to guide you through the
handset and setting options. Refer to the menu map on the next page for the
available options.
When the handset is displayed the idle screen:
1. In standy press to open the main menu.
2. Use and to scroll through the menu list.
3. When the menu item you want is displayed, press to select and
view the sub-menus available.
4. At any time, press to go up one level

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Making calls with TH25/TC28330PE1
Handset
As part of your TH25/TC28330PE1 Total Broadband subscription, you get access to
TH25/TC28330PE1 Broadband Talk which gives you free UK evening and weekend
calls (up to one hour) over your broadband connections.
TH25/TC28330PE1 Broadband Talk is a simple and convenient way to make calls
over the internet. The only difference is that calls go through your broadband
connection rather than your normal phone line.
With TH25/TC28330PE1 Broadband Talk, you get a separate number, most of the
benefits of an extra line, incredibly cheap international call rates and free calling
features including 1471 and BT Answer.
For more detail, charges and terms and conditions please go to
www.bt.com/broadbandtalk.
Making and receiving calls
Once you’ve got TH25/TC28330PE1 Broadband Talk set up, all calls made with
your TH25/TC28330PE1 handset will use BT Broadband Talk. You can also have a
phone plugged into the back of the hub
which will also use TH25/TC28330PE1
Broadband Talk.

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Corded or DECT phone
plugged into phone line Corded or DECT phone plugged into back of Hub TH25/TC28330PE1 Handset
Standard phone line TH25/TC28330PE1
Broadband Talk line TH25/TC28330PE1 Broadband Talk line
Incoming and outgoing calls
on standard line Incoming and outgoing calls on Broadband Talk line Incoming and outgoing calls on Broadband Talk
line
Calls charged according to
your TH25/TC28330PE1
Together option package
Free Evening & Weekend
callsto UK landlines* Free Evening and Weekend callsto UK
landlines*
Dial 1571 to check messages
that have been left on your
standard number
Dial 1571 to check
messages that have been
left on your
TH25/TC28330PE1
Broadband Talk number
Dial 1571 to check
messages that have been
left on your
TH25/TC28330PE1
Broadband Talk number
Choosing which phone you want ringing
You can control which phones connected to your Hub will ring by using the
Hub Manager. To find out how to access the Hub Manager using your
computer, go to the Hub icon on your desktop.
You don’t need to use an additional phone
line and wall socket with the
TH25/TC28330PE1 hub phones, this is
because the hub phone works with the
hub and the hub is connected to the
telephone line.
You can still use your normal phone line
for outgoing calls by pressing 5 first before
the number you want to call. This will
work for all hub phones and a phone
plugged in the back of the hub.
Remember –if you do this you won’t take
advantage of the great
TH25/TC28330PE1 Broadband Talk call
rates!

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To see TH25/TC28330PE1 Broadband Talk call charges: visit
www.bt.com/broadbandtalk and go to the
‘what it costs’ section.
You can make outgoing calls using your standard phone line number by dialing 5
and then the number you want to call. After dialing 5 you must wait for a different
dial tone to the one you normally use with TH25/TC28330PE1 Broadband Talk
before dialing a number. Remember if you do this you won’t be taking advantage of
TH25/TC28330PE1 Broadband Talk rate.
How do I know TH25/TC28330PE1 Broadband Talk is
set up on my Hub?
The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you
will hear a higher pitched dial tone than normal dial tone. If the service is down or
not activated (there will be no green icon on the hub), all calls will be made using
your landline number. You will not be able to receive calls to your
TH25/TC28330PE1 Broadband Talk number on the hub handset until
TH25/TC28330PE1 Broadband Talk is active on the hub. Go to www.bt.com/bbv
and follow the on screen instructions. You will need your TH25/TC28330PE1
Broadband Talk number and password handy.

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Hi Def calls
Your TH25/TC28330PE1 Hub phone is designed with High Definition Sound (Hi-dS
™) capability.
If somebody using a TH25/TC28330PE1 Hub Phone (or other Hi-dS ™capable
device) calls someone else using a Hi-dS ™ capable device, then the call will
automatically set itself to the best call quality using the Hi-dS ™ call quality feature.
Hi-dS ™ works automatically, so you don’t need to do anything to enjoy high-quality
sound.
You won’t get Hi Def sound from the phone plugged into the back of the hub though
as this is only available on devices which carry the Hi-Def ™ logo.
Multiple calls
No more hogging the phone….with TH25/TC28330PE1 Broadband Talk you can
make more than one phone call at the same time. You can have 2 calls going on at
the same time via the TH25/TC28330PE1 Hub phone handsets and a third call
using a phone plugged into the socket in the back of the hub.

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If you also have a videophone or TH25/TC28330PE1 Soft Phone associated with
your TH25/TC28330PE1 Broadband Talk number you can also use them to make
simultaneous calls up to a total of 4 calls across all your TH25/TC28330PE1
BroadbandTalkphones.
In situations where there are already 2 calls in progress on TH25/TC28330PE1 Hub
phone handsets, a warning: MAXIMUM NUMBER OF CALLS ALREADY
IN PROGRESS is displayed on any other additional TH25/TC28330PE1 Hub
phonehandsets you may have around the house informing you that you cannot
make any more calls. There is also a special busy tone presented if you press the
button to make a call when it is not possible.
When using multiple handsets you can make internal calls between handsets or
transfer a call between handsets. You can only use this functionality if there isn't call
in progress on another handset.

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Call quality
Usual call quality using TH25/TC28330PE1 Broadband Talk should be better than
on a mobile phone, but it can be affected by general congestion on the internet, or
by heavy traffic on the broadband link into your home (e.g. if someone in your home
is playing games online). We cannot, therefore, guarantee call quality.
Call transfers
If there is only a single call in progress on one Hub Phone that call can be
transferred to another Hub Phone. It is not possible to transfer calls between Hub
Phones and the phone plugged into the back of the hub.
Your TH25/TC28330PE1 Broadband Talk bill
BroadbandTalkcan be added onto to your existing phone bill. If you have your
calls itemized any calls you make using TH25/TC28330PE1 Broadband Talk will be
listed in a separate section on your bill. However, you won’t see any charges if you
have the free Evening and Weekend package and only made Broadband Talk calls
to UK landlines between 6.00pm and 6.00am or at weekends. Please note that
you’ll be charged for calls to excluded numbers (mobile,premium rate or
international).

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Making and receiving multiple calls