Toshiba e-STUDIO330AC User manual

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Hardware Troubleshooting
Guide

©2020 Toshiba Tec Corporation All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Toshiba Tec
Corporation.

Preface 3
Preface
Thank you for purchasing our product. This manual describes how to troubleshoot the problems that could occur
while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that
makes the best use of the functions.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items
before using this equipment.
Target audience for this manual
This is a manual that is aimed at general users and administrators.
Model and series names in this manual
In this manual, each model name is replaced with the series name as shown below.
Options
For the available options, refer to the Quick Start Guide for this equipment.
Screens in this manual
The details on the screens may differ depending on your model and how the equipment is used, such as the status
of the installed options, the OS version and the applications.
The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
Abbreviations in this manual
In this manual, “Dual Scan Document Feeder” is referred to as “DSDF” or “ADF” (Automatic Document Feeder).
Trademarks
For trademarks, refer to the Safety Information.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing
function is already installed in some models.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
Model name Series name
e-STUDIO330AC/400AC e-STUDIO400AC Series

4 Preface

CONTENTS 5
CONTENTS
Preface................................................................................................................................................. 3
How to read this manual ............................................................................................................................................ 3
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed................................................................................................................ 8
Messages Displayed on the Touch Panel ................................................................................................ 11
Clearing a Paper Misfeed...................................................................................................................... 16
Locating a paper misfeed .......................................................................................................................................... 16
Clearing a paper misfeed........................................................................................................................................... 17
DSDF ........................................................................................................................................................................... 19
Paper feed cover ........................................................................................................................................................ 20
Drawers ...................................................................................................................................................................... 22
Bypass tray ................................................................................................................................................................. 23
Automatic duplexing unit.......................................................................................................................................... 24
Paper transport path ................................................................................................................................................. 24
Fuser unit.................................................................................................................................................................... 25
Clearing paper misfeeds caused by a wrong paper size setting.............................................................................. 27
Clearing a Staple Jam .......................................................................................................................... 32
Replacing a Toner Cartridge ................................................................................................................. 34
Replacing the Waste Toner Box............................................................................................................. 37
Refilling With Staples .......................................................................................................................... 41
Cleaning the Inside of the Equipment.................................................................................................... 42
The main chargers and LED print heads................................................................................................................... 42
When Printed Sheets Overflow from the Exit Tray .................................................................................. 47
Chapter 2 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment ...................................................................... 50
General operations .................................................................................................................................................... 50
Originals and paper ................................................................................................................................................... 51
Regular Maintenance........................................................................................................................... 53
INDEX .......................................................................................................................................................... 55

6 CONTENTS

1.TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed.............................................................................................8
Messages Displayed on the Touch Panel .............................................................................11
Clearing a Paper Misfeed...................................................................................................16
Locating a paper misfeed ....................................................................................................................................16
Clearing a paper misfeed.....................................................................................................................................17
DSDF .....................................................................................................................................................................19
Paper feed cover ..................................................................................................................................................20
Large Capacity Feeder .........................................................................................................................................21
Drawers ................................................................................................................................................................22
Large Capacity Feeder .........................................................................................................................................22
Bypass tray ...........................................................................................................................................................23
Automatic duplexing unit....................................................................................................................................24
Paper transport path ...........................................................................................................................................24
Fuser unit..............................................................................................................................................................25
Clearing paper misfeeds caused by a wrong paper size setting........................................................................27
Clearing a Staple Jam .......................................................................................................32
Replacing a Toner Cartridge ..............................................................................................34
Replacing the Waste Toner Box..........................................................................................37
Refilling With Staples........................................................................................................41
Cleaning the Inside of the Equipment.................................................................................42
The main chargers and LED print heads.............................................................................................................42
When Printed Sheets Overflow from the Exit Tray ...............................................................47

8 When This Screen Is Displayed
0.When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes
how to solve problems with screen examples.
Screen Description / Remedy
A message appears on the upper
part of the screen to notify users of a
problem, etc. For the major
examples, see the following pages.
P.11 “Messages Displayed on the
Touch Panel”
An incorrect paper size or “ ”
indicates an unsuccessful paper size
detection. In this case, check the
following items.
Check if the paper with an
unacceptable size is placed in the
drawer.
For details about the acceptable
paper size, refer to the
Specifications Guide.
Check if the paper with a
non-standard size is placed in the
drawer.
Press [Custom] to set the paper
size manually.
Check if there is too much space
between the paper and the side
and end guides of the drawer.
Set the paper, the side guide and
the end guide to the appropriate
position again.
If a different paper size is
displayed even though a standard
size paper has been placed, set
the paper size manually. To do so,
the change of the setting by the
administrator is required. For
details, refer to the MFP
Management Guide.

1.TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed 9
TROUBLESHOOTING FOR THE HARDWARE
The original or copy paper is misfed.
Remove it following the guidance
on the touch panel.
P.16 “Clearing a Paper Misfeed”
A cover is open. Check which cover
on the touch panel and then close it
securely.
Toner has run out. Replace the new
toner cartridge.
P.34 “Replacing a Toner
Cartridge”
Screen Description / Remedy

1.TROUBLESHOOTING FOR THE HARDWARE
10 When This Screen Is Displayed
The waste toner box is full. Replace
it following the guidance on the
touch panel.
P.37 “Replacing the Waste Toner
Box”
The equipment requires adjusting
by a service technician.
Contact your service representative
with the error code displayed on the
right side of the touch panel.
Never attempt to repair,
disassemble or modify the
equipment by yourself.
You could cause a fire or get an
electric shock.
Always contact your service
representative for maintenance or
repair of the internal parts of the
equipment.
Screen Description / Remedy