Toshiba digital copiers User manual

GA-1121 SERVICE GUIDE
for Toshiba digital copiers
A guide for service technicians
Part Number: 45040232
9 February 2004

Copyright © 2004 Electronics for Imaging, Inc.
All rights reserved.
This publication is protected by copyright, and all rights are reserved. No part of it may be
reproduced or transmitted in any form or by any means for any purpose without express prior
written consent from Electronics for Imaging, Inc. Information in this document is subject to
change without notice and does not represent a commitment on the part of Electronics for
Imaging, Inc.
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This product may be covered by one or more of the following U.S. Patents: 4,716,978,
4,828,056, 4,917,488, 4,941,038, 5,109,241, 5,170,182, 5,212,546, 5,260,878, 5,276,490,
5,278,599, 5,335,040, 5,343,311, 5,398,107, 5,424,754, 5,442,429, 5,459,560, 5,467,446,
5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,563,689, 5,565,960, 5,583,623,
5,596,416, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,745,657, 5,760,913,
5,799,232, 5,818,645, 5,835,788, 5,859,711, 5,867,179, 5,940,186, 5,959,867, 5,970,174,
5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,035,103, 6,041,200, 6,065,041, 6,112,665,
6,116,707, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,173,286, 6,185,335, 6,201,614,
6,215,562, 6,219,155, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,238,105,
6,239,895, 6,256,108, 6,269,190, 6,271,937, 6,278,901, 6,279,009, 6,289,122, 6,292,270,
6,299,063, 6,310,697, 6,321,133, 6,327,047, 6,327,050, 6,327,052, 6,330,071, 6,330,363,
6,331,899, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,347,256, 6,348,978, 6,356,359,
6,366,918, 6,369,895, 6,381,036, 6,400,443, 6,429,949, 6,449,393, 6,476,927, 6,490,696,
6,501,565, 6,519,053, 6,539,323, 6,543,871, 6,546,364, 6,549,294, 6,549,300, 6,550,991,
6,552,815, 6,559,958, 6,572,293, 6,590,676, 6,606,165, 6,633,396, 6,636,326, 6,643,317,
6,647,149, 6,657,741, 6,662,199, 6,678,068, RE33,973, RE36,947, D341,131, D406,117,
D416,550, D417,864, D419,185, D426,206, D439,851, D444,793.
Trademarks
Auto-Count, ColorCal, ColorWise, Command WorkStation, EDOX, EFI, Electronics for
Imaging, EnterpriseSite, Fiery, the Fiery logo, Fiery Spark, M@estro, MicroPress,
Mousitometer, Printcafe, the Printcafe logo, PrinterSite, PrintMe, Prograph, RIP-While-Print,
ScanBuilder, and Spot-On are registered trademarks of Electronics for Imaging, Inc. in the U.S.
Patent and Trademark Office and/or certain other foreign jurisdictions. Bestcolor is a registered
trademark of Best GmbH in the U.S. Patent and Trademark Office.
The Electronics for Imaging logo, the EFI logos, the PrintMe logo, the Splash logo, the
Unimobile logo, Everywhere You Go, Changing the Way the World Prints, The Operating
System for Print, Essential to Print, AutoCal, AutoGray, ColorCal, Digital StoreFront,
DocBuilder, DocBuilder Pro, DocStream, FreeForm, EFI Balance, EFI Exchange, EFI Scan,
EFI Impose Balance, EFI OneFlow, Fiery Link, Fiery Prints, Intelligent Device Management,
NetWise, OneFlow, PrintFlow, PrintMe Enterprise, PrintMe Networks, PrintSmith,
PrintSmith Site, Proteus, PSI, PSI Flexo, RIPChips, SendMe, Splash, Unimobile, VisualCal,
WebInstaller, WebScan, WebSpooler, WebStatus, and WebTools are trademarks of Electronics
for Imaging, Inc. Best, the Best logo, Colorproof, PhotoXposure, Remoteproof, and
Screenproof are trademarks of Best GmbH.
All other terms and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
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WARNING: FCC Regulations state that any unauthorized changes or modifications to this
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Class A Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device,
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against harmful interference when the equipment is operated in a commercial environment. This
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used in accordance with the instruction manual, may cause harmful interference to radio
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Industry Canada Class A Notice
This Class A digital apparatus complies with Canadian ICES-003.
Avis de Conformation Classe A de l’Industrie Canada
Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.
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This equipment has been tested concerning compliance with the relevant RFI protection
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However, it is possible that these RFI Requirements are not met under certain unfavorable
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Dieses Gerät wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall
nachbildet, auf die Einhaltung der Funkentstörbestimmungen geprüft. Es ist jedoch möglich, dass
die Funkentstörbestimmungen unter ungünstigen Umständen bei anderen Gerätekombinationen
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Anlage, in der dieses Gerät betrieben wird, ist der Betreiber verantwortlich.
Compliance with applicable regulations depends on the use of shielded cables. It is the user who
is responsible for procuring the appropriate cables.
Die Einhaltung zutreffender Bestimmungen hängt davon ab, dass geschirmte Ausführungen
benützt werden. Für die Beschaffung richtiger Ausführungen ist der Betreiber verantwortlich.
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Electronics for Imaging
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Contents
v
Preface
About this guide vii
About the illustrations in this guide vii
Terminology and conventions viii
Precautions viii
Tools you will need x
Chapter 1: Introduction
Features 1-1
How the GA-1121 operates 1-2
GA-1121 print options 1-3
User software 1-3
Fiery WebTools 1-5
Chapter 2: Using the GA-1121 Control Panel
Status/Control overview 2-1
Activity light 2-1
Buttons 2-2
Screens 2-3
Functions screen 2-5
Config Mode 2-7
Shutting down, rebooting, and restarting the GA-1121 2-7
Shutting down and rebooting the GA-1121 2-7
Restarting the GA-1121 2-8
Chapter 3: Service Procedures
Overview 3-1
GA-1121 assembly 3-3
Accessing GA-1121 assembly components 3-4
Checking connections 3-6
GA-1121 board 3-8
Replacing GA-1121 board components 3-11
CPU cooling assembly 3-11
DIMMs 3-13
Battery 3-14
Fans 3-17
Hard disk drive 3-18
Replacing the GA-1121 assembly 3-21
Restoring GA-1121 functionality after service 3-22

Contents
vi
System software 3-23
System software installation reminders 3-23
Installing system software 3-24
Chapter 4: Troubleshooting
The troubleshooting process 4-1
Preliminary on-site checkout 4-2
Checking external connections 4-3
Checking internal connections 4-4
Inspecting the system 4-5
Normal startup sequence 4-8
Error messages and conditions 4-9
Diagnostic tools 4-13
Video diagnostics 4-13
Test E-mail 4-14
Printing the Test Page 4-15
Appendix A: Specifications
Hardware features A-1
Networking and connectivity A-1
User software A-1
Safety and emissions compliance A-1
Index

About this guide
vii
The Service Guide is intended for certified TOSHIBA GA-1121 (Fiery X3e+) and copier
service technicians servicing a GA-1121. If you have not received installation and service
certification, you should not attempt to install or service a GA-1121. Electronics for
Imaging, Inc. does not warrant the performance of the GA-1121 if installed or serviced
by non-certified personnel.
About this guide
This guide is divided into the following sections:
•“Preface”
Gives general information about this guide and general information that you should
know before you attempt to install or service the GA-1121.
• Chapter 1, “Introduction”
Provides general information about the GA-1121.
• Chapter 2, “Using the GA-1121 Control Panel”
Tells you how to use the Control Panel for GA-1121 functions, such as canceling print
jobs or printing Test and Configuration pages.
• Chapter 3, “Service Procedures”
Describes removal and replacement procedures for GA-1121 assembly components.
• Chapter 4, “Troubleshooting”
Identifies the source of common problems and suggests ways of correcting them.
•Appendix A, “Specifications”
Provides an overview of GA-1121 hardware specifications.
Customers should not use the technical service documentation. Do not leave this guide
behind after you make a service call.
About the illustrations in this guide
Illustrations in this guide reflect the GA-1121 assembly at the time of publication.
Components shown in these illustrations are subject to change. To receive information
about any components that do not match illustrations in this guide, contact your
authorized service support center.
Preface

viii
Preface
Terminology and conventions
The term “network administrator” refers to the person responsible for maintaining the
network at the customer site.
The term “Control Panel” describes the separate GA-1121 Control Panel attached to the
front of the copier. It includes an LED, a display window, and several control buttons.
The term “PC” refers to any IBM PC or compatible computer running Microsoft
Windows over MS-DOS.
The term “100BaseT” refers to 100BaseTX.
The term “HDD” refers to the hard disk drive that is part of the GA-1121 assembly.
The term “GA-1121” refers to the functional module that supports network printing and
associated features for the copier.
The note indicator highlights important messages and additional information.
The caution icon indicates a need for special care and safety when handling the
equipment.
Precautions
Always observe the following general precautions when installing and servicing the
GA-1121 assembly:
• Report any shipping damage.
If there is any evidence of shipping or handling damage to packing boxes or their
contents, save the damaged boxes and parts, call the shipper immediately to file a claim,
and notify your authorized service/support center.
•Never alter an existing network without permission.
The GA-1121 is probably connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customer’s computer, existing
laser printers, and other prepress equipment. Never disturb the LAN by breaking or
making a network connection, altering termination, installing or removing networking
hardware or software, or shutting down networked devices without the knowledge and
express permission of the network administrator.
NOTE:

ix
Precautions
•Never enter an IP address in Network Setup.
Only the network administrator should enter an IP address on a network device.
Assigning an incorrect IP address to the GA-1121 can cause unpredictable errors on any
or all devices.
•Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the copier.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the copier is static-free. Carpeting, leather-soled shoes, synthetic clothing
fibers, silks, and plastics may generate a static charge of more than 10,000 volts. Static
discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
•Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
• Leave new electronic components inside their antistatic bags until you are ready to
install them.
• When you unpack the electronic components, touch a metal area of the copier to
discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.
•Avoid flexing a printed circuit board and handle it by opposing edges (not corners) only.
•Be careful of sharp edges when handling metal parts of the GA-1121 assembly or copier.
•Never set a cup of coffee—or any liquid—on or near any components or the copier.

x
Preface
Tools you will need
To service the GA-1121, you should bring the following:
• ESD wrist grounding strap
• Antistatic mat
• #1 and #2 Phillips head screwdrivers (non-magnetic)
•Small needlenose pliers
•Flashlight
• This guide and any technical notes you may have for the GA-1121

1
Features
1-1
The GA-1121 provides highly efficient color printing capability for the copier.
Users can print from networked PCs running Windows 9x/Me, Windows NT or
Windows 2000/XP, and from networked Mac OS computers.
Features
As an integral part of the printing system, the GA-1121 enables users to:
•Send images over TCP/IP, Novell, and AppleTalk networks
•Spool print jobs and select a printing priority for each job. Users can control spooled
print jobs sent to the GA-1121 with remote user software running on networked PCs
and Mac OS computers
•Print files in color and black and white
•Print PostScript, EPS, and PDF files
•Use the copier as a high-resolution color scanner with EFI Fiery Scan
™
software
•Use 136 resident fonts (117 Adobe Type 1 PostScript and 19 TrueType) plus two
Adobe Multiple Master fonts used for font substitution when printing PDF files. The
Fiery Downloader or any third-party LaserWriter downloader, such as the Adobe Font
Downloader, can be used to download additional fonts
•Use built-in EFI Fiery ColorWise
®
color management and EFI Fiery NetWise
™
network features.
F
IGURE
1-1
GA-1121 printing system
Chapter 1:
Introduction
Networked computers
Copier with GA-1121 installed

1-2
1
Introduction
How the GA-1121 operates
The GA-1121 provides efficient image processing and printing control. The GA-1121
board includes a 850MHz Intel Pentium III CPU with a built-in floating point
accelerator that runs the PostScript Interpreter, which interprets the page description file
to produce the image pattern in memory. The EFI Fiery RIPChips
™
on the board
control data management and other system functions, freeing up the CPU for efficient
image data processing.
Image data is processed by the GA-1121, which sends the information to the copier.
Raster data is supplied to the laser in the copier at full copier rated speeds in order to
charge the drum and render the final image on paper.
One or more high-speed DIMMs (dual in-line memory module) on the GA-1121 board
hold image data during printing. The DIMM configuration is 256MB.
F IGURE 1-2 GA-1121 functional diagram
GA-1121 Board
Power supply
External devices Copier
GA-1121 Assembly
+12VDC and +5VDC
CPU
Network
interface
Operation
Panel
Display
Memory &
Interpreter
Copier
RIPChip
Flash
Networked
computers
RTC/
PCI-ISA
Parallel
interface
HDD
Battery
Super I/O
controller
Operation
Panel
interface
PCI Bus
PC for system
software
installation Copier
interface

1-3
1
User software
GA-1121 print options
The efficient PostScript capabilities of the GA-1121 allow customers to use a variety of
applications to create printed color pages of text and/or images. Since the GA-1121 has
the ability to print an image while processing the next image (RIP-While-Print
®
), it is
capable of printing documents at full copier speeds.
Users can print documents directly from the applications in which they were created.
In addition, the GA-1121 offers an efficient way to print files that have been saved in
PostScript, EPS (Encapsulated PostScript), or PDF format. These files can be
downloaded directly to the GA-1121 using the Fiery Downloader
™
, a remote utility
provided with GA-1121. Customers can print documents directly from applications
running on networked PCs.
User software
User software is provided on the User Software CD. The network administrator or the
user at the customer site is responsible for installing software onto computers that will use
the GA-1121 over the network.
The User Software CD includes:
Adobe PostScript Printer
Driver
Enables users to print to the GA-1121 from Windows and
Mac OS computers; also supports special GA-1121 and
PostScript 3 features.
PostScript Printer
Description file (PPD)
This file is used with the PostScript printer driver that
allows the GA-1121 to appear in popular applications’
Print and Page Setup dialog boxes. The GA-1121 PPDs
provide information about the GA-1121 and the user’s
particular copier model to the application and printer
driver you are using.
PostScript Fonts
(Mac OS only)
PostScript screen and printer fonts that correspond to the
138 PostScript printer fonts installed on the GA-1121
(128 Adobe Type 1 and 10 TrueType). See the GA-1121
user documentation for a complete list of PostScript fonts
installed on the GA-1121.
Fiery Downloader Enables users to print PostScript files, Encapsulated
PostScript (EPS) files, and Portable Document Format
(PDF) files directly to the GA-1121 without opening the
application in which they were created. Fiery Downloader
also enables you to manage the printer fonts installed on
the GA-1121.

1-4
1
Introduction
Command WorkStation
(Windows only)
Allows the operator to manage job flow and control
GA-1121 functions from remote workstations. For more
information, see the Job Management Guide .
Command WorkStation LE
(Mac OS 10.2.3 or later)
Allows the operator to manage job flow and control
GA-1121 functions from remote Mac OS computers.
For more information, see the Job Management Guide .
EFI Fiery Spooler
™
(Mac OS 9.x only)
Enables users to view the order and priority of print jobs,
customize printer settings for jobs, delete jobs, and move
jobs between queues. It can also be used to view job
accounting information.
ColorWise Pro Tools
™
ICC-open color management and calibration tools;
enables users to edit and download ICC profiles.
Fiery Remote Scan Enables users to scan images from the copier directly into
an image-editing application such as Photoshop, or to
another remote destination.
EFI Job Monitor
(Windows only)
Allows users to monitor the print status of jobs sent to the
GA-1121 and to track the status of consumable materials
on the printer.
Printer Delete Utility Enables users to find and delete GA-1121 printer drivers
from their computers.
Color management files ColorSync and ICM color management files that enables
users to maintain consistent color from the original
artwork to the colors displayed on the monitor to the
printed output.
Color reference files Reference pages that you can print to view the range of
colors available on the GA-1121. For the most predictable
color results, refer to these pages when defining colors in
applications.
For more information on color management, see the
GA-1121 user documentation.
Calibration files Includes measurements files and targets that you used with
ColorWise Pro Tools.
MRJ (Mac OS 9.x only) Mac OS Runtime for Java installer. MRJ is required by all
Java-based Fiery utilities. When installing these utilities, if
MRJ is not detected the MRJ installer is automatically
launched.

1-5
1
User software
Fiery WebTools
The GA-1121 can support Internet or intranet access with EFI Fiery WebTools™, which
include Status, WebLink, Installer, WebDownloader, WebScan, and WebSetup.
For more information on WebTools, see the GA-1121 user documentation.

2
Status/Control overview
2-1
This section describes the GA-1121 functions on the Control Panel. The GA-1121
Control Panel is separate from the copier Operation Panel and is located on the left side
of the copier. You will use the buttons on the Control Panel to access and monitor
different features of the GA-1121.
Status/Control overview
Current status and Setup information are displayed on the GA-1121 Control Panel. Print
activity can be monitored in the display window and specific GA-1121 functions (such as
printing a Test Page and installing or updating system software) are controlled using the
buttons on the GA-1121 Control Panel. An activity light assists in providing status
information.
FIGURE 2-1 GA-1121 Control Panel
Activity light
The activity light on the GA-1121 Control Panel indicates copier status and provides the
following information:
Activity light status Condition
OffOff when the GA-1121 is off.
Solid green Solid green indicates the copier is ready to receive jobs,
processing or printing a job, or communicating with a
remote computer (for example, through EFI Command
WorkStation™).
Solid orange Solid orange indicates there is an error that prevents
printing (see the GA-1121 user documentation for
more information).
Solid red Solid red for more than 30 seconds may indicate a
communication error between the GA-1121 and the copier.
Chapter 2:
Using the
GA-1121
Control Panel
Info
<Server Name>
MENU CANCEL
SET
2-line display window
Control buttons:
• Menu
• Up and down arrows
• Left and right arrows
• Set
• Cancel
Activity light

2-2
2
Using the GA-1121 Control Panel
Buttons
The control buttons on the GA-1121 Control Panel allow you to navigate the various
screens and to send commands. Usually, the display window shows the name of the
screen on the first line and one menu item or message on the second line. The buttons
perform the following functions:
Buttons Description
Menu Use to move from the Idle screen to the runtime screens and the Functions screen.
Use in the Setup menus to go back one level.
Set Selects the currently displayed menu item and proceeds to the next screen.
Use to scroll up the screen to the previous entry in a list or portion of a message.
When the top of the screen is reached, pressing the up arrow displays the bottom of
the screen.
Use to scroll down the screen to the next entry in a list or portion of a
message.When the bottom of the screen is reached, pressing the down arrow
displays the top of the screen.
Use to advance the cursor to the text-entry position to the right.
Use to backspace the cursor to the text-entry position to the left. In a text field, it
deletes the character to the left.
Cancel Use to cancel a process, and to move from the runtime screens to the Functions
screen and the Idle screen.

2-3
2
Screens
Screens
While one or more jobs are being sent to the GA-1121, runtime information is displayed
on the GA-1121 Control Panel. If an Alert condition arises, the Alert screen is displayed.
Pressing the Menu button moves from the Idle screen to any active runtime screens (RIP,
Print, Alert) and then to the Functions screen. Pressing the Cancel button moves from
any active runtime screen to the Functions screen and then to the Idle screen.
FIGURE 2-2 GA-1121 Control Panel screens
RIP
Cancel Job
Info
X3E-XXXXXX
Print
Cancel Job
Functions
Print Pages
Alert
Door Open
RIP screen
Alert screen
Print screen
Functions screen
Idle screen

2-4
2
Using the GA-1121 Control Panel
These screens contain the following information:
Idle status screen The first line of this screen displays the status of
the GA-1121. The status can be Info, Processing,
Printing, Error, or Offline. The second line of the
screen displays the copier’s name on the network.
Scrolling down displays the amount of disk space
available on the hard disk drive, and the current
system software version. Normally, if no jobs are
currently being processed or printed, the Idle
screen displays Info (a job may be between
processing and printing). The Idle screen is the
default screen.
RIP status screen Allows you to cancel the job being processed.
Displays the name of the file, the name of the user
who sent the job, the status, and the amount of
the job in kilobytes that has been processed so far.
To cancel a job, display Cancel Job and press the
Cancel button.
Print status screen Allows you to cancel the job being printed.
Displays the name of the user who sent the job,
the number of copies printed so far, and the
number of copies requested. To cancel a job,
display Cancel Job and press the Cancel button.
Alert screen Displays a message if an error or other Alert
condition arises. Pressing the down arrow button
may be necessary to view the entire error message.
If other screens are being accessed, the Alert screen
is redisplayed frequently until the condition is
resolved.
Functions screen Gives you access to administrative functions not
normally performed from a remote workstation
(see “Functions screen” below for information on
the available functions).
XXXX MB 2.0
Info
Server Name
Busy ####K
Jack D.
doc.eps
RIP
Cancel Job
X3E-XXXXXX
Copies: 1/100
Jane D.
Print
Cancel Job
in tray
Alert
Load LT paper
Calibration
Tray Alignment
Run Diagnostics
Run Setup
Shut Down
Resume Printing
Suspend Printing
Scan Job
Functions
Print Pages