Toshiba SureMark 4610-SJ6 User manual

ToshibaGlobalCommerceSolutions
4610 SureMark Printers
User's Guide for 4610-SJ6 Fiscal Printer
GA27-5000-01

Note
Before using this information and the product it supports, be sure to read Safety Information- Read This First, Warranty
Information, Uninterruptible Power Supply Information and the information under Appendix D, “Notices,” on page 23.
September, 2013
This edition applies to the Toshiba SureMark 4610-SJ6 Fiscal printer and to all subsequent releases and
modifications until otherwise indicated in new editions.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to
use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation
to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013.
©Copyright IBM Corporation, Inc. 2008.

Contents
Tables ............................v
Figures ...........................vii
Safety ............................ix
About this guide ........................xi
Who should read this guide ....................xi
Where to find more information ...................xi
Notice statements .......................xiii
Summary of changes ......................xv
September 2013 ........................xv
Chapter 1. Installation instructions .................1
Unpacking the printer .......................2
Installing the SureMark SJ6 printer ..................2
Installing fillers for the SJ6 printer ..................3
Chapter 2. Operation.......................7
Operating controls and indicators ..................7
Paper loading ..........................8
Fiscal logic buttons and indicators ..................9
Thermal print head cleaning ....................9
Chapter 3. Testing and problem analysis ..............11
Testing the printer ........................12
Offline test ..........................12
Resetting the printer - offline ....................14
Problem determination ......................14
Appendix A. Consumable supplies.................15
Paper specifications .......................15
Thermal paper ........................15
Appendix B. Printer maintenance procedures ............17
Product care procedures .....................17
Service provider system maintenance procedures ............17
Appendix C. Technical information .................19
General description .......................19
Specifications .........................19
Fiscal memory and electronic journal .................19
Cash drawer connector pin assignments ...............19
EIA-232 connector pin assignments .................20
EIA-232 parameters .......................20
USB connector pin assignments ..................21
Resident code page .......................21
Thermal printing font .......................21
Appendix D. Notices ......................23
Telecommunication regulatory statement ...............25
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 iii
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Electronic Emission Notices ....................25
Federal Communications Commission (FCC) Statement.........25
Industry Canada Class A Emission Compliance statement ........25
Avis de conformité à la réglementation d'Industrie Canada ........25
Australia and New Zealand Class A Statement ............25
European Union Electromagnetic Compatibility (EMC) Directive Conformance
Statement .........................25
Germany Class A Statement ...................26
Japan Voluntary Control Council for Interference Class A statement ....27
Japan Electronics and Information Technology Industries Association (JEITA)
statement .........................27
Korean communications statement ................28
Russian Electromagnetic Interference (EMI) Class A statement ......28
People's Republic of China Class A electronic emission Statement .....28
Taiwan Class A compliance statement ...............28
European Community (EC) Mark of Conformity Statement ........29
Electrostatic Discharge (ESD) ..................29
Japanese Electrical Appliance and Material Safety Law statement .....29
Japanese power line harmonics compliance statement .........29
Cable ferrite requirement .....................30
Product recycling and disposal ...................30
Battery return program ......................31
For Taiwan: .........................31
For the European Union: ....................31
For California: ........................32
Flat panel displays .......................32
Monitors and workstations.....................33
Trademarks ..........................34
Index ............................35
iv 4610- SJ6 Fiscal Printer User's Guide

Tables
1. Troubleshooting ...............................14
2. Station characteristics .............................19
3. Cash drawer connector pin assignments ......................20
4. EIA-232 connector pin functions .........................20
5. 9-pin to 9-pin EIA-232 connector layout ......................20
6. 25-pin to 25-pin EIA-232 connector layout .....................21
7. Standard USB connector pin assignments .....................21
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 v

vi 4610- SJ6 Fiscal Printer User's Guide

Figures
1. Rear cable connectors for the SureMark printer ....................2
2. Power switch.................................3
3. Installing the fillers for EIA-232 systems .......................4
4. SurePOS 500 integration ............................5
5. SureMark printer indicator, control, and printing station .................7
6. Paper loading path ..............................8
7. LEDs and push buttons .............................9
8. Print head and print line area...........................9
9. Offline Printer Test Pattern – Customer Receipt Station.................13
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 vii
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viii 4610- SJ6 Fiscal Printer User's Guide

Safety
Before installing this product, read Safety Information- Read This First.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 ix

Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
x4610- SJ6 Fiscal Printer User's Guide

About this guide
This guide assists you with the installation, operation, testing, and problem
determination of the SureMark 4610 - SJ6 Fiscal Printer.
Who should read this guide
This guide is intended for use by persons who are installing, operating or testing a
SureMark 4610 - SJ6 Fiscal Printer. This guide should also be used for problem
determination on the printer.
Where to find more information
Current versions of Toshiba publications are available on the Toshiba support Web
site.
1. On the right side of the web page under popular links, select Publications.
2. Click on the publication related to your product.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 xi
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xii 4610- SJ6 Fiscal Printer User's Guide

Notice statements
Notices in this guide are defined as follows:
Notes These notices provide important tips, guidance, or advice.
Important These notices provide information or advice that might help you
avoid inconvenient or problem situations.
Attention These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or
situation in which damage could occur.
CAUTION These statements indicate situations that can be potentially
hazardous to you. A caution statement is placed just before the
description of a potentially hazardous procedure step or situation.
DANGER These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just
before the description of a potentially lethal or extremely hazardous
procedure step or situation.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 xiii

xiv 4610- SJ6 Fiscal Printer User's Guide

Summary of changes
September 2013
Updated for the transition to Toshiba and miscellaneous technical updates.
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 xv
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xvi 4610- SJ6 Fiscal Printer User's Guide

Chapter 1. Installation instructions
Before installing a SureMark printer, be sure to read Appendix D, “Notices,” on page
23.
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
To avoid shock hazard:
The power cord must be connected to a properly wired and
earthed receptacle.
Any equipment to which this product will be attached must also
be connected to properly wired receptacles.
Note: For translations of these safety notices, see Safety Information—Read This
First, G362-0609 .
© Copyright Toshiba Global Commerce Solutions, Inc. 2013 1

Unpacking the printer
Note: Save all packing material and shipping containers.
1. Remove the SureMark printer from the shipping container and place it on a flat
surface.
2. Open any shipping containers of additional options and accessories to install
with the SureMark printer.
3. Carefully remove any remaining packing material and packing tape.
Installing the SureMark SJ6 printer
This section describes SureMark printer installation.
1. Turn the system Off and disconnect the power supply.
2. Locate the rear cable connectors at the rear of the unit. See Figure 1.
3. Install either the EIA-232 or USB communications cable to the proper port
indicated in Figure 1.
4. Connect any other signal cables for I/O devices to the correct ports.
5. Check that all signal cables are installed and seated in the correct ports.
6. If you are installing the printer on an integrated unit:
a. Pull out the locking lever at the left side of the system unit. (wide systems
only)
ABCE
DF
G
A Indicator LEDs E Cash drawer port
B Offline switches F EIA-232 terminal
communications port
C USB port
D Power adapter connector G EIA-232 audit port
Figure 1. Rear cable connectors for the SureMark printer.
24610- SJ6 Fiscal Printer User's Guide

b. Place the printer in the square-shaped filler panel.
c. Route the keyboard cable to the side of the tab as shown in Figure 3 on
page 4.
d. Route all cables attached to the printer through the center opening of the
system unit and place the printer (with its filler panel, if it is a single-station
printer) on the system unit.
e. If you have additional fillers to install, go to “Installing fillers for the SJ6
printer.”
f. Lift the system unit rear cover and attach any cables from the printer to the
system unit. (If this is a EIA-232-attached printer, reattach the brick power
cord if you had to detach it to route it through the center opening.)
7. Turn On the printer:
vConnect the power adapter supply cable to a properly wired and grounded
AC power source.
vTurn On the power switchAunder the top cover of the printer.
8. Load the paper roll into the printer. See “Paper loading” on page 8 for the
proper procedure.
9. Initial installation is now complete. Go to Chapter 3, “Testing and problem
analysis,” on page 11 for further instructions.
10. Fiscalization – Refer to local procedures for the steps needed to place the
fiscal printer into service.
Installing fillers for the SJ6 printer
Notes:
1. On an integrated unit, pull out on the locking lever at the left side of system unit.
A
Figure 2. Power switch
Chapter 1. Installation instructions 3
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2. Ensure that the side of each filler overlaps the tab on the side of the system
unit.
To install fillers:
1. Turn Off the system and disconnect the EIA-232 power supply (if connected).
See Figure 1 on page 2.
2. If you have a video display on an integrated system:
a. Move the display on its arm to the side and remove any tape holding the
alignment ring.
b. Remove the knockout section of the display filler.
c. Align the display filler with the alignment ring and slide the filler onto the
ring. Press the display filler into place. See Figure 3.
Figure 3. Installing the fillers for EIA-232 systems
44610- SJ6 Fiscal Printer User's Guide