Toshiba 2000 User manual

Introduction
This quick reference guide applies to Toshiba 3000- and 2000-
series digital telephones connected to a Strata CTX system.
See your Telephone System Administrator to find out which
features you have. Use the check boxes or blank lines to enter
the variable selections for your telephone.
What’s My Line?
Throughout this guide, the word “line” is mentioned. Check mark
which Line type you have. For example, you will be instructed to
“select a line.” “Line” can be:
❐Line button
❐Pooled Line Group
❐Group Line button
❐Line out requiring an access code – where you enter an
outside line or line group access code (for example, dial 
to get an outside line).
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming feature you have on
your system. Then go through the rest of this guide and check
mark that feature where it’s noted.
❐Automatic Line Selection (ALS): For outgoing calls: You
have ALS if you hear dial tone and the Line LED lights
steady green when you lift the handset or press
6SNU .
❐Ringing Line Preference: You answer an incoming Line
ringing your station by lifting the handset or pressing
6SNU .
❐Tone Signaling: Internal incoming call: you hear
successive ring tones, then lift the handset or press
6SNU .
❐Voice First Signaling: Internal incoming call: your phone
does not ring; instead you hear a long tone, then the
caller’s voice. Talk in the direction of your phone, or answer
the call as you normally would by lifting the handset or
pressing
6SNU .
Note You can change between Tone and Voice Signaling
on a call-by-call basis by pressing
 after dialing an
internal telephone number.
❐Hot Dialing: If your telephone is programmed for “hot
dialing,” you do not have to press
6SNU or lift the handset
before dialing internal or external speakerphone calls.
When you dial a number, the speakerphone automatically
turns on and the Spkr and Mic LEDs light up.
Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your
System Administrator to see if these codes have been changed.
If so, write the new codes in the blank lines and cross out the
default codes. For example:
&QI7UQ +  or  .
Making a Call
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
2. When connected, you can continue speakerphone
operation or lift the handset and continue the
conversation.
Spkr Button
1. To make a call, press
6SNU . 
2. Dial the number.
3. When connected, you can continue to use the
speakerphone or lift the handset and continue the
conversation.
Handset
1. To make a call, lift the handset, then dial the number.
2. When connected, you can continue to use the handset
or switch to speakerphone by holding down
6SNU and
replacing the handset.
Answering a Call
³ Lift the handset or press 6SNU .
❐If you don’t have Ringing Line Preference: press the
flashing line or extension button and lift the handset.
Handsfree Answerback
➤To receive a handsfree internal call over the
speakerphone
1. You hear a single long tone, then the caller’s voice. Do
not lift the handset; speak toward the telephone in a
normal voice.
2. Press
6SNU or take the handset off-hook if you wish to
transfer the call or place it on hold.
➤To switch between Handset and Speakerphone
³ Press 6SNU and place the handset on-hook to switch
from Handset to Speakerphone mode.
Account Code Calls
➤To dial with a Forced Account Code (FAC)
1. Place a call in the normal method.
2. After the tone burst, enter the Account Code.
If the code is invalid, you hear re-order tone and the call
is rejected.
➤To use an Emergency Override of an FAC
You can bypass Forced Account Code requirements with
three emergency numbers, including
 . See your
System Administrator for these numbers: ____________
➤To dial with Voluntary Account Codes
1. After accessing a CO line, press $FFRXQW&RGH
...or &QI7UQ + BBBBBBBB .
You can enter it at any time during a call.
2. Enter the Account Code.
You should hear confirmation tone if the code is valid or
two short tones if it is invalid.
3. Dial a telephone number if you entered the code after
accessing an outside line or resume talking or hang up
if you entered the code after the call.
Call Transfer
1. While on a call, press &QI7UQ .
2. Dial the extension and announce the call or “blind
transfer” (hang up).
During call transfer, you can reconnect to the original
caller by pressing your flashing extension button.
3. Camp on to a busy station: If the station is busy, hang
up. The called station receives a tone. Once the busy line
is free, the transferred line is called back.
Conference Calls
1. While on a call, press &QI7UQ .
2. Call another station or outside line.
3. When the called party answers, press
&QI7UQ . If it’s
busy or there’s no answer, press &QI7UQ again to return
to the original connection. All parties are conferenced.
4. Repeat the above steps to add more lines. You can
conference up to eight parties.
Note When the person who initiates the conference
(master) hangs up, control transfers to the first
internal station added to the conference. If no internal
stations are in the conference, the call disconnects.
➤To transfer conference control
1. Do steps 1 and 2 above to add the line to which you
wish to transfer conference control.
2. Announce the call and hang up to transfer the call. This
station is now the conference “master” with the ability to
add or delete parties.
➤To hold a conference call
³ If you are the “master” conference controller, press
+ROG once (or twice for Executive Hold) to place the
conference call on hold.
The conference continues and you can join at any time
without giving up “master” abilities. Music-on-hold is
suppressed in this mode.
➤To delete the last member added to a conference
³ While a call is in progress, press the &DQFHO button.
➤To conference two outside Lines
1. While talking on an outside call, press
&QI7UQ .
2. Access an outside line.
3. After the party answers, press
&QI7UQ .
4. If you receive a busy tone or if the station does not
answer, press the flashing button to return to the
original call.
5. Press
&QI7UQ and hang-up.
Note Most phone companies provide auto disconnect, but
if it is not provided, the lines must be supervised to
disconnect.
6. To supervise a tandem call, press the extension button.
If the parties have finished, hang up or if the parties are
still talking, press
&QI7UQ and hang-up.
Hold
1. To place a call on Hold, press the +ROG button.
2. To return to the held call, press the held line’s button.
If you do not return to the held call, it rings back to your
phone. If you are busy on another call, you hear two tone
bursts. If the held party hangs up, the call is released.
3. If you have additional lines at your station to hold, repeat
Step 1 above.
➤To place a call on Exclusive Hold
³ While on a call, press +ROG twice. (No one can
accidently pick up your call.)
➤To place a call on Automatic Hold
³ While on a call, press another extension button to
receive/originate a new call. You can switch between
calls without having to press
+ROG .
Make sure this feature is programmed on your system;
if not, existing calls will drop.
➤To place a call on Consultation Hold
If you have multiple extensions on your phone, you can
hold a different call on each extension.
³ Press &QI7UQ .
Call Forward - Any Calls (Internal & External)
There are two ways to perform each Call Forward:
³ Enter the button sequence below
All Calls: Press Ext. +
 or BBBBBBBB + Destination No.
Busy: Press Ext. +  or BBBBBBBB + Dest. No.
No Answer: Press Ext. +  or BBBBBBBB + Dest. No. +
Timer (seconds, 2-digits) + 
Busy No Answer: Press Ext. +  or BBBBBBBB + Dest.
No. + Timer (seconds, 2-digits) +

Cancel: Press Ext. +   or BBBBBBBB
³ ...or program a flexible button to perform the sequence.
See “Flexible Buttons” for instructions.
Call Park Orbits
➤To park a call
1. While on a call, press
3DUNLQ2UELW
...or
&QI7UQ +  or BBBBBBBB .
2. Specify the Park Orbit using one of the following:
•Press and the system automatically selects a
General Park Orbit between
 ~  . The
chosen orbit appears on the LCD.
•Enter a valid extension.
•Press
 and the system automatically selects your
extension as the orbit.
3. Hang up. If the parked call is not retrieved, the call rings
back to your phone.
➤To retrieve a parked call
1. Press
3DUNLQ2UELW
...or your extension button +
  or BBBBBBBB .
2. Enter the Orbit Number where the call is parked.
726+,%$
© Copyright 2002
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697
CTX-QR-D3000-VB Version B, April 2002
4010369 www.telecom.toshiba.com

Unify Your Business Communications
CTX
Digital Telephone
Quick Reference Guide
STRATA
Call Pickup
1. Press an extension button.
2. Enter a code from the following list:
Group Pickup:
 or BBBBBBBB
Directed Terminal Pickup:  or BBBBBBBB
Other (see System Administrator):_________
3. Dial the extension that is holding the ringing or held call to
be picked up.
Paging
➤To make a page announcement to a phone or external
speakers
1. Press extension, lift the handset, and enter:
 or BBBBBBBB (all groups)
..or  or BBBBBBBB + _____ the Group page access
code. See “Flexible Buttons”for more paging codes.
2. Make your announcement, then hang up.
➤To make an All Call Page
1. With the handset off-hook, press
$OO&DOO3DJH
...or extension +  . This pages all phones in the All
Call Page Group, and may page external speakers
(depends on programming).
2. Make your announcement then hang up.
Redial
Use this button to redial the last number dialed from your phone.
³ To redial the last number, press 5HGLDO or   .
Speed Dial
➤To store a Station Speed Dial Number
We suggest storing Speed Dial numbers on a One Touch
button; use Speed Dial Codes to store more numbers.
1. Press 3URJUDP or dial  .
2. Press 6SGLDO .
3. Press
 , then enter a Speed Dial Code ( a ).
4. Enter the number to be stored in the Speed Dial bin (32
digits max.).
5. Press 6SGLDO to store the entry. See “DATA
PROGRAMMED.”
6. Lift and replace the handset.
➤To clear a number from a Station Speed Dial code
³ Repeat the previous procedure skipping Step 4.
➤To make a call using Speed Dial
1. Lift the handset.
2. Access a outside line (if necessary).
3. Press
6SGLDO . Then dial the Station or System Speed
Dial Number.
One Touch Buttons
This feature is useful for storing frequently dialed numbers.
➤To change a One Touch Button
1. Press
 to enter User Programming Mode.
2. Press the One Touch button to set.
3. Enter the digits or special buttons to be stored.
4. Press the One Touch button to save the entry.
If these steps do not work, you may have to create a One
Touch button (see “Flexible Buttons”).
➤To Use a One Touch Button, just press it.
Voice Mail - Direct Transfer
1. While on a call, press &QI7UQ .
2. Press
 ____.
3. Enter the voice mailbox number (may be the same as the
extension number), then press
 .
4. Hang up (the caller is connected to the voice mailbox) or
press
&QI7UQ to return to the calling party.
Volume Control
➤To adjust handset volume
³ During a call, press down 9RO ▲or ▼. When you hang
up, volume returns to default.
➤To adjust the speaker volume for internal/external calls
and background music
³ Press 6SNU . Select a line and press 9RO ▲or ▼.
➤To adjust Ring Tone, Handsfree Answerback and
Speaker Off-hook Call Announce
³ With an idle phone and handset on-hook, press 9RO ▲
or ▼. When you hang up, volume returns to default.
DKT3014-SDL LCD Features
➤To use Speed Dial or Directory Menus
1. Press the Soft Key
next to the Speed Dial
(SD) or Directory (DIR) to
view the first screen.
2. To view the other
pages, press the soft
keys MORE or
PREVIOUS ...or
LEFT or RIGHT.
3. Select someone from the list by pressing the Soft Key
next to the name.
➤To Use Direct Station Selection
1. Press the DIRECT SS
Soft Key to view the
first screen.
2. To view other pages,
press the MORE or
PREVIOUS Soft Keys.
3. To select someone from
the list, press the Soft Key
next to the name.
Flexible Buttons
There are 10, 14 or 20 Flexible Buttons on your telephone. You
can program features onto Flexible Buttons for easy access.
1. Press
 to enter User Programming Mode.
2. Press
+ROG .
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see following list).
5. Press the same Flexible Button (flashing). “DATA
PROGRAMMED”appears on your LCD.
FRED J NO. 3371
MAR 18 MONDAY 01:35
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
FRED J NO. 3371
MAR 18 MONDAY 01:35
BOB T
DON U
CAROL F CUST SERV
FRED GRAY W
PREVIOUS TECH DEPT
EXIT MORE
CALLING
BOB T NO. 3200
Flexible Button Codes
Account Code 
Auto Busy Redial 
Auto Callback 
Call Forward - Any Calls (Internal and External)
All Call 
Busy 
No Answer 
Busy No Answer 
Call Park Orbit 
Call Pickup
Incoming - Group Pickup 
Incoming - Directed Terminal Pickup 
Incoming - Directed Group Pickup 
Incoming - Directed DN Pickup 
On hold - Local Retrieve 
On hold - Remote Retrieve 
On hold - Outside Line Retrieve 
On hold - Directed DN Retrieve 
Incoming - Any External Call 
On hold and Incoming 
Caller ID 
Cancel 
Do Not Disturb 
Door Lock Cancel 
Direct Station Selection (DSS) Button 
One Touch Button 
Paging
Page All Groups 
Page Individual Groups 
Emergency Page - Individual Group 
Emergency Page - All Groups 
Answer - Group Page 
Record to VM 
Pause/Resume 
Release Button 
Release/Answer 
Speed Dial 
User Programming Mode 
Note Not all features have a Flexible Button Code. For
additional codes, see your System Administrator.