Toshiba Standard Telephone User manual

The frequency of the sounds produced by a
bottlenose dolphin ranges from 0.25 to 150
KHz. The lower frequency vocalisations (ab
0.25 to 50 kHz) probably function mainly
in social communication. Social signals
have their most energy at frequencies less
than 40kHz. Higher frequency clicks (40 to
150 kHz) probably are used primarily in
echolocation. Peak frequency of typical
standard telephone
the highest form of intelligent communication
user guide

October 2002
TOSHIBA
Telecoms Division
Standard Telephone
User Guide
Digital Business Telephone SystemsDigital Business Telephone Systems

Publication Information
Toshiba Information Systems (UK) Ltd. reserves the right to change any
of this information including, but not limited to, product characteristics
and operating specifications, without prior notice.
It is intended that the information contained within this manual is correct
at the time of going to print, however all liability for errors or omissions
is excluded.
CTX-STD-G
Version 1, October 2002
© Copyright 2002
Toshiba Information Systems (UK) Ltd.
Telecomns Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of the
publisher of this material.
Strata and Stratagy are registered trademarks of Toshiba Information
Systems (UK) Ltd.
Trademarks, registered trademarks, and service marks are the property of
their respective owners.
Toshiba Information Systems UK Ltd.
Weybridge Business Park
Addlestone Road, Weybridge
Surrey KT15 2UL
Tel: [phone]
Fax: [phone]
www.telecoms.toshiba.co.uk

Strata CTX Standard Telephone User Guide October 2002 i
Contents
Introduction
Organisation ....................................................................................................................................v
Conventions ...................................................................................................................................vi
Chapter 1 The Basics
Ringing Patterns ..............................................................................................................................1
Recall ..............................................................................................................................................2
Recall on Outside Lines .............................................................................................................2
Making a Call .................................................................................................................................. 2
Answering a Call ............................................................................................................................. 2
Message Waiting .............................................................................................................................3
Responding to a Message Waiting Indication ............................................................................ 3
Turning On/Off Message Waiting LED on Another Extension ................................................. 3
Call Transfer ................................................................................................................................... 4
Conference Calls ............................................................................................................................. 5
Adding Voice Mail to a Conference ...........................................................................................6
Connecting Two Outside Lines .................................................................................................. 6
Chapter 2 Advanced Operation
Account Code Calls ........................................................................................................................7
Verified/Non-Verified Account Codes ...................................................................................... 7
Forced Account Codes ............................................................................................................... 8
Voluntary Account Codes (Verified/Non-Verified) ................................................................... 8

ii Strata CTX Standard Telephone User Guide October 2002
Contents
Automatic Busy Redial ...................................................................................................................9
Automatic Callback .........................................................................................................................9
Call Forward ..................................................................................................................................10
System ......................................................................................................................................10
Station .......................................................................................................................................10
Call Forward Categories ...........................................................................................................11
Call Forward Settings ...............................................................................................................11
Call Forward Procedures ..........................................................................................................12
Call Park Orbits .............................................................................................................................14
Call Pickup ....................................................................................................................................15
Group Pickup ............................................................................................................................15
Page/Internal Call Pickup .........................................................................................................15
Call Waiting ..................................................................................................................................16
Direct Inward System Access .......................................................................................................17
Do Not Disturb ..............................................................................................................................17
Setting DND for Another Extension ........................................................................................18
Door Lock(s) .................................................................................................................................18
Door Phone(s) ...............................................................................................................................19
Emergency Ringdown ...................................................................................................................20
Override Calls ...............................................................................................................................20
Busy Override ...........................................................................................................................20
Do Not Disturb Override ..........................................................................................................21
Executive Override ...................................................................................................................21
Class of Service Override .........................................................................................................21
Privacy Override .......................................................................................................................22
Paging ............................................................................................................................................22
Answering a Page .....................................................................................................................22
All Call Page .............................................................................................................................23
Emergency Page .......................................................................................................................23
Privacy ...........................................................................................................................................23
Redial ............................................................................................................................................24
Speed Dial .....................................................................................................................................24
Make a Call Using Speed Dial .................................................................................................24

Strata CTX Standard Telephone User Guide October 2002 iii
Contents
Store a Station Speed Dial Number .......................................................................................... 25
Advanced Speed Dial Operation .............................................................................................. 25
Voice Mail - Direct Transfer ......................................................................................................... 26
Other Voice Mail Features .......................................................................................................26
Feature Access Codes ................................................................................................................... 27
Notes to Users
Index

iv Strata CTX Standard Telephone User Guide October 2002
Contents

Strata CTX Standard Telephone User Guide October 2002 v
Introduction
This guide provides operating instructions for standard analogue telephones connected to a Strata
CTX system.
Organisation
This guide is divided as follows:
♦Chapter 1 – The Basics provides descriptions and operating procedures for all of the features
available with standard analog telephones.
♦Chapter 2 – Advanced Operation explains how to use the features which areavailable on the
standard telephone.
♦Notes to Users
♦Index

vi Strata CTX Standard Telephone User Guide October 2002
Conventions
Introduction
Conventions
Conventions Description
Note
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply
to specific items.
Important! Calls attention to important instructions or information.
Arial Bold
Represents telephone buttons.
+
shows a multiple PC keyboard or phone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example:
#
+
5
.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
See Figure 10
Grey words within the printed text denote cross-references. In the
electronic version of this document (Strata CTX WinAdmin Application
Software and Documentation Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.

Strata CTX Standard Telephone User Guide October 2002 1
The Basics 1
This chapter shows you the basic operation of your standard analogue telephone.
Notes
♦A representative in your company is assigned as the CTX System Administrator for the Strata
CTX telephone system. The CTX System Administrator is responsible for assigning telephone
features. Be sure to check with your CTX System Administrator and make sure you know which
features are enabled on your system.
♦The feature access codes, such as
#408
on page 3, can change if they are reprogrammed. Again,
check with your CTX System Administrator regarding codes.
Ringing Patterns
♦Trunk-to-station call – One second On, three seconds Off.
♦Station-to-station call – 0.4 seconds On, 0.2 seconds Off, 0.4 seconds On, three seconds Off.
Note Under special circumstances, Trunk-to-station calls may be programmed to emulate outside
facilities. Consult your CTX System Administrator.

2Strata CTX Standard Telephone User Guide October 2002
Recall
The Basics
Recall
The term “flash/recall” is used in a number of feature instructions. Since many standard telephones
have a
Recall
button, this guide assumes that you have one. If your standard telephone does not have
a
Recall
button, perform the following to “Flash the hookswitch.”
➤To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second,
then release it.
You should hear dial tone after doing this.
Recall on Outside Lines
Some outside line features, such as conferencing or behind PBX operation require “recall on the
outside line,” to dial the PBX feature access code or extension numbers.
➤To recall an outside line
1. Press
Recall
. After you press
Recall
, you hear dial tone. This recalls theToshiba system only.
2. Press
#
45
. You hear the PBX dial tone.You can now dial a PBX feature access code or extension
number.
Making a Call
➤Lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone plays through the
handset. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.
Answering a Call
➤Pick up the handset.

Strata CTX Standard Telephone User Guide October 2002 3
The Basics
Message Waiting
Message Waiting
A message light and/or interrupted dial tone indicates a message for your phone.
An extension can receive up to four simultaneous Message Waiting indications. One message is
reserved for the Message Center.
Responding to a Message Waiting Indication
1. Lift the handset, then press
#408
. Your phone rings the extension or voice mail device that sent the
indication.
2. After answering the message(s), place the handset back on-hook.
3. If the Msg indication remains On, you have more messages; repeat Steps 1~3 above to retrieve them.
Voice mail devices turn Off the indications after a short delay, after you checked all messages.
4. To manually turn off your Msg light, lift the handset, then press
#409
. Do this step for each message
received.
Turning On/Off Message Waiting LED on Another Extension
If you call an extension and it is busy or there is no answer, you can light that extension’s Message
Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press
7
. The Msg LED flashes red on the called phone.
3. Hang up. The Msg LED on the called telephone flashes until the called party presses the flashing
Msg
button - which calls you back.
4. To turn Off a Message LED that you have turned on for another extension, press
#64
plus the
extension number that has the message light set. Hang up to release your telephone.

4Strata CTX Standard Telephone User Guide October 2002
Call Transfer
The Basics
Call Transfer
1. While on a call, press
Recall
. You hear internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line and announce the call
or immediately “blind transfer” the call.
During call transfer, you can connect all three parties by pressing
Recall
.
♦If you get voice mail, you can leave a message or hang up and let the transferred caller leave
a message.
♦If you hear a long single tone, then announce the call over the called phone’s speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang
up and the transferred trunk or station will be camped on to the busy destination.
➤To transfer a call directly to Voice Mail (VM)
1. While on a call, press
Recall
.
2. Enter
#407
.
3. Enter the VM mailbox number (usually the same as the extension number).
4. Hang up (the caller is connected to the VM mailbox) or, you can press
Recall
to return to the calling
party.

Strata CTX Standard Telephone User Guide October 2002 5
The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six parties being
external network lines. The actual number of conference parties with acceptable volume levels
depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is established, the
Master exits the conference, and the first station to have been added to the conference becomes the
Master.
➤To conference calls
1. While on a call, press
Recall
. You hear dial tone.
2. Call another station or outside line.
3. When the called party answers, press
Recall
. If you receive a busy tone or no answer, press
Recall
again to return to the original connection.
4. All parties are conferenced.
5. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed
conference parties.
Note When the “master” of the conference hangs up, control is automatically transferred to the first
internal station added to the conference call. If no other internal stations are included in the
conference call, the call will be disconnected.
➤To transfer conference control
1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to. See previous Note.
2. Announce the call and hang up to transfer the call. This station now becomes the conference “master”
with the ability to add or delete parties.

6Strata CTX Standard Telephone User Guide October 2002
Conference Calls
The Basics
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables participants in a
conference to listen to or leave a voice mail message during one phone call.
➤To addVoice Mail to a conference call (performed by Conference Master)
1. Press
Recall
to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds
the voice mailbox to the conference.
3. Press
Recall
to reconnect to the original party. (You can continue to add conference members by
pressing
Recall
and dialling another extension.)
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the
Master can control the VM with touchtones.
Connecting Two Outside Lines
1. While talking on an outside call, press
Recall
. You hear dial tone.
2. Dial an outside line access code and outside phone number.
3. After the party answers, press
Recall
.
If you receive a busy tone or if the station does not answer, press
Recall
to return to the original
connection.
4. Hang-up. The two outside lines remain connected.
Note See the Call Pickup section to pick up a call on hold from anotherextension.

Strata CTX Standard Telephone User Guide October 2002 7
Advanced Operation 2
This chapter gives you instructions on using your telephone’s advanced functions.
Account Code Calls
Account Codes (Forced orVoluntary) can be used fora variety of reasons including billing, tracking,
and line restriction applications. Account Codes are assigned in the system as a fixed length (default is
six digits) and are recorded by the system, along with the details of the calls, which can be printed on
a Station Message Detail Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you entered against a
list created by the CTX System Administrator. The code you enter must be on the list for the call to
proceed. Non-verified account codes must be of a uniform length specified by the CTX System
Administrator.

8Strata CTX Standard Telephone User Guide October 2002
Account Code Calls
Advanced Operation
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account Codes may be
verified or non-verified, depending upon the application, but in either case, the caller must enter a
code before proceeding.
➤To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (SuccessTone) is heard after dialling the
telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes is entered, the number is then checked
against the verified list, if chosen, and the call will continue as normal. If the number of digits entered
for the account code is not reached or the verified code does not match, then re-order tone is heard and
the call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, including 999.
See your CTX System Administrator for these numbers:
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking
selected calls using SMDR call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific code when entering
the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not
affect the call.
➤To enter a Voluntary Account Code
Note It’s a good idea to warn the other party that you will be disconnected momentarily when you
enter the access code. Once the code is entered, you are reconnected.
1. After accessing an outside line, press
Recall
. Your call is interrupted; you and the other party cannot
hear each other. You hear feature dial tone.
2. Dial
#46
+ the account code. After the account code is entered, the connection is restored.
1) 999 2) _______ 3) _______

Strata CTX Standard Telephone User Guide October 2002 9
Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that the system
automatically redials the number at regular intervals. The system repeats the redial until the
destination is no longer busy. This feature may not be on some phones on your system. Automatic
Busy Redial is not attempted while your station is busy, but continues to time-out.
➤To activateAutomatic Busy Redial
1. When you reach a busy number, press
Recall
+
#441
. You hear busy tone.
2. Hang up. The system redials, up to 5 to 20 times, every 30 to 180 seconds (depending on system
programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and
it is available.
3. Lift the handset and wait for the party to answer. If you do not pick up the handset within recall
timeout (5 to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds,
then the call disconnects.
➤To cancel Automatic Busy Redial
➤Lift the handset and press
#442
.
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system monitor the busy
extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you reach a line group
in which all lines are busy. When a station or line becomes available, the system rings your telephone.
Then when you answer, it automatically rings the intended destination. The amount of time the
system will wait for an idle destination is set in system programming.
➤To set Automatic Callback
1. If you hear busy tone after dialling an outside line access code or a station number, press
4
. Busy tone
stops, followed by success tone, then busy tone resumes.
2. Hang up.You can make other calls while waiting.

10 Strata CTX Standard Telephone User Guide October 2002
Call Forward
Advanced Operation
3. When the called station or outside line becomes idle, your telephone rings.
4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the callback from
being cancelled. After you answer, you hear success tone.
If you hear a busy tone after answering a callback, the called party is already on another call or the
line has already been seized or has received an incoming call. Your request is not cancelled. You will
be called again the next time a line becomes idle.
If you were attempting to make an outside call, the telephone number is automatically dialled,
including the account code or override codes that were used.
➤To cancel ACB
➤Lift the handset and press
#431
.
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a predefined
location, such as Voice Mail. See your CTX System Administrator to determine which type of Call
Forward youhave, as well as the Call Forward location.
Station
Station Call Forward assigns Call Forward destinations for each extension on your phone. Each
extension can be independently set for a different Call Forward feature. You can set a flexible button
to perform any Call Forward function - see “Call Forward Procedure” on page 12 for more details.
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
♦Internal calls
♦Auto Attendant calls
♦Outside lines that ring only your station
♦Transferred internal or incoming line calls

Strata CTX Standard Telephone User Guide October 2002 11
Advanced Operation
Call Forward
Call Forward Categories
♦Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.
♦Call Forward - Incoming Line – Forward incoming line calls only.
♦Call Forward Any Call - Set for Another Station– Enables you to forward all calls for another
telephone within your telephone system.
♦Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of
incoming line calls for another telephone within your telephone system.
♦Call Forward System – Forwards the calls to the destination preset for the entire telephone
system, commonly voice mail.
♦Call Forward - External Location – Forwards incoming line calls that ring directly to your
extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA feature. See
your CTX System Administrator for DISA telephone numbers and security code access.
Call Forward Settings
♦Call Forward All Calls – Forwards all calls immediately.
♦Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy
or in Do Not Disturb (DND) mode.
♦Call Forward - No Answer –Forwards all calls to your station whenever you do not answer the
call within a designated time (set by you when you enable the feature).
♦Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever
you are busy, in the DND mode, or after ringing and you do not answer the call within a
designated time (set by you when you enable the feature).
♦Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call
Forward has a different code for cancelling.