Tosot TW09HQ3D6DO User manual

SERVICE
MANUAL
MODELS:
T W09HQ3D 6 D O
T W12HQ3D 6 D O
T W1 8 HQ3D 6 D O
T W2 4 HQ3D 6 D O

Table of Contents
Service Manual
Table of Contents
Part Ⅰ: Technical Information.......................................................................1
1. Summary......................................................................................................................1
2. Specications..........................................................................................................2
2.1 Specication Sheet...........................................................................................................2
2.2 Operation Characteristic Curve ........................................................................................6
2.3 Capacity Variation Ratio According to Temperature .........................................................6
2.4 Cooling and Heating Data Sheet in Rated Frequency .....................................................7
2.5 Noise Curve......................................................................................................................8
3. Outline Dimension Diagram........................................................................9
3.1 Indoor Unit........................................................................................................................9
3.2 Outdoor Unit ...................................................................................................................10
4. Refrigerant System Diagram....................................................................11
5. Electrical Part.........................................................................................................13
5.1 Wiring Diagram...............................................................................................................13
5.2 PCB Printed Diagram .....................................................................................................16
6. Function and Control......................................................................................20
6.1 Remote Controller Introduction .....................................................................................20
6.2 GREE+ App Operation Manual ......................................................................................25
6.3 Ewpe Smart App Operation Manual ...............................................................................26
6.4 Brief Description of Modes and Functions......................................................................27
Part Ⅱ: Installation and Maintenance .................................................33
7. Notes for Installation and Maintenance..........................................33
8. Installation................................................................................................................36
8.1 Installation Dimension Diagram......................................................................................36
8.2 Installation Parts-checking ............................................................................................38
8.3 Selection of Installation Location....................................................................................38
8.4 Electric Connection Requirement ..................................................................................38
8.5 Installation of Indoor Unit................................................................................................38
8.6 Installation of Outdoor Unit.............................................................................................41
8.7 Vacuum Pumping and Leak Detection ...........................................................................42
8.8 Check after Installation and Test Operation ...................................................................42

Table of Contents
Service Manual
9. Maintenance............................................................................................................43
9.1 Error Code List ...............................................................................................................43
9.2 Procedure of Troubleshooting ........................................................................................49
9.3 Troubleshooting for Normal Malfunction.........................................................................62
10. Exploded View and Parts List ..............................................................64
10.1 Indoor Unit....................................................................................................................64
10.2 Outdoor Unit .................................................................................................................68
11. Removal Procedure.......................................................................................72
11.1 Removal Procedure of Indoor Unit ...............................................................................72
11.2 Removal Procedure of Outdoor Unit ............................................................................77
Appendix:........................................................................................................................87
Appendix 1: Reference Sheet of Celsius and Fahrenheit ....................................................87
Appendix 2: Conguration of Connection Pipe.....................................................................87
Appendix 3: Pipe Expanding Method ...................................................................................88
Appendix 4: List of Resistance for Temperature Sensor ......................................................89

1
Technical Information
Service Manual
1. Summary
Indoor Unit:
Outdoor Unit:
Remote Controller:
Model list:
Part Ⅰ: Technical Information
TW18HQ3D6DO
TW24HQ3D6DO
TW09HQ3D6DI
TW12HQ3D6DI
TW18HQ3D6DI
TW24HQ3D6DI
TW09HQ3D6DO
TW12HQ3D6DO
YAG1FB2F(WiFi)
No. Unit model Unit code Indoor unit
model Indoor unit code Outdoor unit model Outdoor unit code Remote control
1 TW09HQ3D6D CB460005700_L81560 TW09HQ3D6DI CB460N05700_L81560 TW09HQ3D6DO CB497W00200_L81560
YAG1FB2F
(WiFi)
2 TW12HQ3D6D CB460001400_L81560 TW12HQ3D6DI CB460N01400_L81560 TW12HQ3D6DO CB437W00900_L81560
3 TW18HQ3D6D CB460001300_L81560 TW18HQ3D6DI CB460N01300_L81560 TW18HQ3D6DO CB437W01500_L81560
4 TW24HQ3D6D CB460001600_L81560 TW24HQ3D6DI CB460N01600_L81560 TW24HQ3D6DO CB437W01700_L81560

2Technical Information
Service Manual
2. Specications
2.1 Specication Sheet
Model TW09HQ3D6D TW12HQ3D6D
Product Code CB460005700_L81560 CB460001400_L81560
Power Supply
Rated Voltage V~ 208/230 208/230
Rated Frequency Hz 50/60 50/60
Phases 1 1
Power Supply Mode Outdoor Outdoor
Cooling Capacity Btu/h 9000 12000(2900~15354)
Heating Capacity Btu/h 9000 12200(3071~18766)
Cooling Power Input W 540 785(75~1500)
Heating Power Input W 610 940(250~1600)
Cooling Power Current A 3.05 3.9
Heating Power Current A 3.15 5.3
Rated Input W 1500 1600
Rated Current A 6.2 6.5
Air Flow Volume(SH/H/MH/M/ML/L/SL) CFM 424/383/353/324/294/265/206 850/800/750/600/550/450/400
Dehumidifying Volume Pint/h 1.69 2.96
EER (Btu/h)/W 16.67 15.3
COP (Btu/h)/W 14.75 12.98
SEER 30.5 30.5
HSPF 14 14
Application Area yd219.1-28.7 19.14-28.70
Indoor Unit
Model of indoor unit TW09HQ3D6DI TW12HQ3D6DI
Indoor Unit Product Code CB460N05700_L81560 CB460N01400_L81560
Fan Type Cross-ow Cross-ow
Diameter Length(DXL) inch Φ4 1/6X27 4/5 Ф4 3/16X27 1/2
Fan Motor Cooling Speed (SH/H/MH/M/
ML/L/SL) r/min 1250/1170/1100/1020/960/650/600 1400/1300/1200/1100/1000/900/800
/550
Fan Motor Heating Speed (SH/H/MH/M/
ML/L/SL) r/min 1300/1200/1120/1040/960/880/800 1400/1270/1200/1130/1050/980/900
/-
Output of Fan Motor W 60 60
Fan Motor RLA A 0.09 0.09
Fan Motor Capacitor μF / /
Evaporator Form Aluminum Fin-copper Tube Aluminum Fin-copper Tube
Pipe Diameter inch Φ 9/32 Ф1/4
Row-n Gap inch 2-1/16 2-1/16
Coil Length (LXDXW) inch 28 9/64X1X12 28 13/16X1X12
Swing Motor Model MP35CJ/MP24HF MP35CJ/MP24HF
Output of Swing Motor W 2.5/1.5 2.5/1.5
Fuse A 3.15 3.15
Sound Pressure Level (SH/H/MH/M/
ML/L/SL) dB (A) 46/40/38/36/33/31/19 49/46/43/40/37/34/30
Sound Power Level (SH/H/MH/M/ML/L/
SL) dB (A) 56/50/48/46/43/41/29 /
Dimension (WXHXD) inch 38 13/64X11 13/16X8 13/16 38 13/64X11 13/16X8 13/16
Dimension of Carton Box (LXWXH) inch 40 55/64X15X12 40 55/64X15X12
Dimension of Package (LXWXH) inch 41X15X12 39/64 41X15X12 39/64
Net Weight Ib 29.8 29.8
Gross Weight Ib 36.4 36.4

3
Technical Information
Service Manual
The above data is subject to change without notice; please refer to the nameplate of the unit.
Outdoor Unit
Model of Outdoor Unit TW09HQ3D6DO TW12HQ3D6DO
Outdoor Unit Product Code CB497W00200_L81560 CB437W00900_L81560
Compressor Manufacturer/Trademark ZHUHAI LANDA COMPRESSOR
CO., LTD
ZHUHAI LANDA COMPRESSOR CO.,
LTD
Compressor Model QXAT-B121zE070 QXAT-B121zE070
Compressor Oil FV50S FV50S
Compressor Type Rotary Rotary
Compressor L.R.A. A 35.0 35.0
Compressor RLA 6.9 6.9
Compressor Power Input W 1070 1070
Overload Protector 1NT11L-6233/HPC115/95/
KSD115ºC 1NT11L-6233/HPC115/95/KSD115ºC
Throttling Method Electron expansion valve Electron expansion valve + Capillary
Sub-assy
Operation temp ºF 61~86 61~86
Ambient temp (cooling) ºF 0~129 0~115
Ambient temp (heating) ºF -22~75 -22~75
Condenser Form Aluminum Fin-copper Tube Aluminum Fin-copper Tube
Pipe Diameter inch Φ9/32 Φ9/32
Rows-n Gap inch 2.5-1/18 2.5-1/18
Coil Length (LXDXW) inch 30.0X2 1/4X21 7/10 30.0X2 1/4X21 11/16
Fan Motor Speed rpm 800/500 850
Output of Fan Motor W 30 30
Fan Motor RLA A 0.28 0.24
Fan Motor Capacitor μF / /
Air Flow Volume of Outdoor Unit CFM 1412 2400
Fan Type Axial-ow Axial-ow
Fan Diameter inch Φ17 1/4 Φ17 1/4
Defrosting Method Automatic Defrosting Automatic Defrosting
Climate Type T1 T1
Isolation I I
Moisture Protection IPX4 IPX4
Design Pressure(High) PSIG 550 550
Design Pressure(Low) PSIG 240 240
Sound Pressure Level (H/M/L) dB (A) 57/-/- 53/-/-
Sound Power Level (H/M/L) dB (A) / /
Dimension (WXHXD) inch 35 3/8X23 1/2X14 7/8 35 3/8X23 1/2X14 7/8
Dimension of Carton Box (LXWXH) inch 37 3/16X16 7/16X24 13/16 37 3/16X16 7/16X24 13/16
Dimension of Package (LXWXH) inch 37 5/16X16 9/16X25 3/8 37 5/16X16 9/16X25 3/8
Net Weight Ib 99.2 99.2
Gross Weight Ib 105.8 105.8
Refrigerant R410A R410A
Refrigerant Charge oz 55.4 49.4
Connection
Pipe
Length ft 24.6 24.6
Gas Additional Charge oz/ft 0.2 0.2
Outer Diameter Liquid Pipe inch 1/4 1/4
Outer Diameter Gas Pipe inch 1/2 1/2
Max Distance Height ft 32.8 50
Max Distance Length ft 49.2 100
Note:The connection pipe applies metric diameter.

4Technical Information
Service Manual
Model TW18HQ3D6D TW24HQ3D6D
Product Code CB460001300_L81560 CB460001600_L81560
Power Supply
Rated Voltage V~ 208/230 208/230
Rated Frequency Hz 50/60 50/60
Phases 1 1
Power Supply Mode Outdoor Outdoor
Cooling Capacity(Min~Max) Btu/h 18000(4094~21837) 22000(6800~30700)
Heating Capacity(Min~Max) Btu/h 18000(4094~24566) 24000(6800~32000)
Cooling Power Input(Min~Max) W1330(350~2500) 1700(450~3700)
Heating Power Input(Min~Max) W1500(350~2500) 2000(380~3700)
Cooling Power Current A 5.7 7.54
Heating Power Current A 6.2 9.37
Rated Input W 2500 3700
Rated Current A 10.8 16.4
Air Flow Volume(SH/H/MH/M/ML/L/SL) CFM 736/677/618/559/500/459/353 824/765/706/647/589/500/383
Dehumidifying Volume Pint/h 1.8 2.5
EER (Btu/h)/W 13.53 13.00
COP (Btu/h)/W 12.00 12.00
SEER 24.5 21.50
SCOP 12 11.30
Application Area yd227.51-40.7 38.3~59.8
Indoor Unit
Model of indoor unit TW18HQ3D6DI TW24HQ3D6DI
Indoor Unit Product Code CB460N01300_L81560 CB460N01600_L81560
Fan Type Cross-ow Cross-ow
Diameter Length(DXL) inch Φ4 1/4X32 11/16 Φ4 3/16X35
Fan Motor Cooling Speed (SH/H/
MH/M/ML/L/SL/Q) r/min 1400/1300/1200/1100/1000/850/800/
600
1500/1300/1100/1000/900/850/800/6
00
Fan Motor Heating Speed (SH/H/
MH/M/ML/L/SL/Q) r/min 1400/1250/1100/1050/1000/900/850/
-
1500/1300/1100/1050/1000/900/850/
-
Output of Fan Motor W 60 70
Fan Motor RLA A 0.24 0.38
Fan Motor Capacitor μF / /
Evaporator Form Aluminum Fin-copper Tube Aluminum Fin-copper Tube
Pipe Diameter inch Ф1/4 Ф1/4
Row-n Gap inch 2-1/16 2-1/16
Coil Length (LXDXW) inch 33 1/4X1X13 1/2 33 1/4X1X13 1/2
Swing Motor Model MP35CP/MP24HF MP35CJ/MP24HF
Output of Swing Motor W 2.5/1.5 2.5/1.5
Fuse A 3.15 3.15
Sound Pressure Level (SH/H/MH/
M/ML/L/SL) dB (A) 51/48/45/42/39/36/34 54/49/46/43/40/37/34
Sound Power Level (SH/H/MH/M/
ML/L/SL) dB (A) 61/58/55/52/49/46/44 64/59/56/53/50/47/44
Dimension (WXHXD) inch 42 7/16X12 51/64X9 11/16 42 7/16X12 51/64X9 11/16
Dimension of Carton Box
(LXWXH) inch 45 5/64X16 9/64X13 3/16 45 5/64X16 9/64X13 3/16
Dimension of Package (LXWXH) inch 45 13/64X16 17/64X13 25/32 45 13/64X16 17/64X13 25/32
Net Weight Ib 36.4 35.3
Gross Weight Ib 44.1 43

5
Technical Information
Service Manual
Outdoor Unit
Model of Outdoor Unit TW18HQ3D6DO TW24HQ3D6DO
Outdoor Unit Product Code CB437W01500_L81560 CB437W01700_L81560
Compressor Manufacturer/
Trademark
ZHUHAI GREE DAIKIN DEVICE CO.,
LTD
ZHUHAI LANDA COMPRESSOR CO.,
LTD
Compressor Model QXAT-D20zF030 QXAT-D20zF030
Compressor Oil RB68EP RB68EP
Compressor Type Rotary Rotary
Compressor L.R.A. A 30 30
Compressor RLA 15.5 16
Compressor Power Input W 2443 2443
Overload Protector 1NT11L-6233/HPC115/95/KSD115°C 1NT11L-6233/HPC115/95/KSD115°C
Throttling Method Capillary +Electron expansion valve Electron expansion valve
Operation temp ºF 61~86 61~86
Ambient temp (cooling) ºF 0~129 0~129
Ambient temp (heating) ºF -22~75 -22~75
Condenser Form Aluminum Fin-copper Tube Aluminum Fin-copper Tube
Pipe Diameter inch Φ1/4 Φ1/4
Rows-n Gap inch 2-1/16 3-1/16
Coil Length (LXDXW) inch 37 3/16X1 1/2X29 7/16 37 51/64X3 7/16X29 29/64
Fan Motor Speed rpm 820 820
Output of Fan Motor W 90 90
Fan Motor RLA A 0.65 0.65
Fan Motor Capacitor μF / /
Air Flow Volume of Outdoor Unit CFM 2354 2354
Fan Type Axial-ow Axial-ow
Fan Diameter inch Φ17 1/4 Φ21 21/32
Defrosting Method Automatic Defrosting Automatic Defrosting
Climate Type T1 T1
Isolation I I
Moisture Protection IPX4 IPX4
Design Pressure(High) PSIG 550 550
Design Pressure(Low) PSIG 240 240
Sound Pressure Level (H/M/L) dB (A) 59/-/- 59/-/-
Sound Power Level (H/M/L) dB (A) 69/-/- 69/-/-
Dimension (WXHXD) inch 39 3/8X31 7/64X16 13/16 39 3/8X31 7/64X16 13/16
Dimension of Carton Box (LXWXH) inch 42 1/2X19X33 42 1/2X19X33
Dimension of Package (LXWXH) inch 42 41/64X19 7/32X33 21/32 42 41/64X19 7/32X33 21/32
Net Weight Ib 141.1 141.1
Gross Weight Ib 152.1 152.1
Refrigerant R410A R410A
Refrigerant Charge oz 70.6 81.1
Connection
Pipe
Length ft 24.6 24.6
Gas Additional Charge oz/ft 0.5 0.5
Outer Diameter Liquid Pipe inch 1/4 1/4
Outer Diameter Gas Pipe inch 5/8 5/8
Max Distance Height ft 65.6 98.4
Max Distance Length ft 131.2 164.0
Note:The connection pipe applies metric diameter.
The above data is subject to change without notice; please refer to the nameplate of the unit.

6Technical Information
Service Manual
2.2 Operation Characteristic Curve
2.3 Capacity Variation Ratio According to Temperature
Cooling
Cooling
Heating
Heating
Cooling Heating
24K
0
2
4
6
8
10
12
14
020406080100 120
0
2
4
6
8
10
12
14
020406080 100
120
Condition
Indoor:DB 81°F
WB66 °F
Indoor air flow: Super High
Pipe length:24.6ft
Condition
Indoor:DB 68°F
Indoor air flow: Super High
Pipe length:24.6ft
Compressor Frequency(Hz) Compressor Frequency(Hz)
Current(A)
Current(A)
Capacity ratio(%)
Capacity ratio(%)
Outdoor temp(°F)
89.695 100.4 107.6 118.4
60
70
80
90
100
110
120
50
40 40
50
120
110
100
90
80
70
60
50
44.63217.6-22-45
Outdoor temp(°F)
Condition
Indoor:DB81°F WB66°F
Indoor air flow: Super High
Pipe length:24.6 ft
Condition
Indoor:DB 68°F
Indoor air flow:Super High
Pipe length:24.6 ft

7
Technical Information
Service Manual
2.4 Cooling and Heating Data Sheet in Rated Frequency
Rated cooling
condition(°F) (DB/WB) Model
Pressure of gas pipe
connecting indoor
and outdoor unit
Inlet and outlet pipe
temperature of heat
exchanger Fan speed of
indoor unit
Fan speed of
outdoor unit
Compressor
revolution
(Hz)
Indoor Outdoor PSIG T1 (°F) T2 (°F)
81/66 95/75 09/12K 123.2~145 in:46~52
out:52~57
in:122~176
out:99~109 Suprt High High 58
81/66 95/75 18/24K 130.5~159.5 54 to 57 176 to 104 Super High High 75
Rated heating
condition(°F) (DB/WB) Model
Pressure of gas pipe
connecting indoor
and outdoor unit
Inlet and outlet pipe
temperature of heat
exchanger
Fan speed of
indoor unit
Fan speed of
outdoor unit
Compressor
revolution
(Hz)
Indoor Outdoor P (MPa) T1 (°F) T2 (°F)
68/- 45/43 09K 362.3~435 in:122~176
out:99~109
in:34~37
out:36~41 Super High High 56
68/60 17/16 18/24K 365.3~391.3 158 to 104 34 to 41 Super High High 75
Instruction:
T1: Inlet and outlet pipe temperature of evaporator
T2: Inlet and outlet pipe temperature of condenser
P: Pressure at the side of big valve
Connection pipe length: 24.6ft.
Cooling:
Heating:

8Technical Information
Service Manual
2.5 Noise Curve
46
48
50
52
54
56
58
60
20 30 40 50 60 70 80 90 100
Compressor frequency(Hz)
Noise dB(A)
18/24K Heating
18/24K Cooling
55
60
45
50
40
30
35
Indoor fan motor rotating speed
Super
High
Super
Low
Middle
High
Middle
Low
HighMiddleLow
Noise dB(A)
18K
24K
09K
09/12K Heating 09/12K Cooling
12K

9
Technical Information
Service Manual
WD
H
3 7/64
6
1 21/32
8 7/64 27 7 21/64
Φ2 3/4 Φ2 3/4
427713/64
5 1/2
7 1/2
1 1/2 1 1/2
Φ2 1/6 Φ2 1/6
09/12K unit
18/24K unit
3. Outline Dimension Diagram
3.1 Indoor Unit
Unit:inch
Model W H D
09/12K 38 13/64 11 13/16 8 13/16
18/24K 42 7/16 12 51/64 9 11/16

10 Technical Information
Service Manual
3.2 Outdoor Unit
Unit:inch
14 9/16
31 7/64
16 13/16
15 45/64
39 3/8
24 1/64
36
09/12K
18/24K
35 3/8
32 3/16
(21 59/64)/(19 19/64)
(13 15/16)/(13 55/64)
12
23 1/2
14 7/8
Unit:inch

11
Technical Information
Service Manual
4. Refrigerant System Diagram
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INDOOR UNIT OUTDOOR UNIT
HEAT
EXCHANGE
(EVAPORATOR)
HEAT
EXCHANGE
(CONDENSER)
COMPRESSOR
GAS SIDE
3-WAY VALVE
LIQUID SIDE
2-WAY VALVE
COOLING
HEATING
Accumlator
Discharge
Suction
4-Way valve
Electron
Strainer Strainer
expansion
valve
Strainer Capillary
D
Strainer
Intercooler
09/12K

12 Technical Information
Service Manual
Connection pipe specication:
Liquid : 1/4"
Gas : 1/2" (09/12K)
Gas : 5/8" (18/24K)
INDOOR UNIT OUTDOOR UNIT
HEAT
EXCHANGE
(EVAPORATOR)
HEAT
EXCHANGE
(CONDENSER)
COMPRESSOR
GAS SIDE
3-WAY VALVE
LIQUID SIDE
2-WAY VALVE
COOLING
HEATING
Accumlator
Discharge
Suction
4-Way valve
Electron
Strainer Strainer
expansion
valve
Strainer Capillary
D
Strainer
Intercooler
INDOOR UNIT OUTDOOR UNIT
HEAT
EXCHANGE
(EVAPORATOR)
HEAT
EXCHANGE
(CONDENSER)
COMPRESSOR
GAS SIDE
3-WAY VALVE
LIQUID SIDE
2-WAY VALVE
COOLING
HEATING
Accumlator
Discharge
Suction
4-Way valve
Electron Electron
Strainer Strainer
expansion expansion
valve valve
Strainer
D
Strainer
Intercooler
18K
24K

13
Technical Information
Service Manual
5. Electrical Part
5.1 Wiring Diagram
● Indoor Unit
●Instruction
Symbol Symbol Color Symbol Symbol Color Symbol Name
WH White GN Green CAP Jumper cap
YE Yellow BN Brown COMP Compressor
RD Red BU Blue Grounding wire
YEGN Yellow/Green BK Black / /
VT Violet OG Orange / /
Note: Jumper cap is used to determine fan speed and the swing angle of horizontal lover for this model.
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14 Technical Information
Service Manual
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TW18HQ3D6DO
TW09HQ3D6DO TW12HQ3D6DO
63610000440
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15
Technical Information
Service Manual
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TW24HQ3D6DO
600007000653

16 Technical Information
Service Manual
12 15
14
34
5
6
7
8
913
11
12
10
No. Name
1 Neutral wire
2 Needle stand for indoor fan
3Auto button
4 Up&down swing motor
5 left&right swing motor
6Interface of temperature sensor
7Terminal for display board
connection
8Terminal of jumper cap
9 Communication wire
10 Connect earthing wire(only fo
r
the mode with this function)
11 Fuse
12 Live wire interface
13
14
15
Detecting plate(WIFI )
Wired controller (only for th
e
mode with this function)
Interface of gate control (only
for the mode with this function)
5.2 PCB Printed Diagram
● Top view
Indoor Unit
● Bottom view

17
Technical Information
Service Manual
Outdoor Unit
● Top view
● Bottom view
1 Interface of reactor 5 Neutral wire of electric
heater for compressor 9Earthing wire13High pressure protection
terminal HPP
2Interface of electronic
expansion valver 6Neutral wire of electric
heater for chassis 10 Power supply neutral
wire 14 Temp. sensor
3 Interface of fan 7 Neutral wire of 4-way
valve 11 Power supply live wire15Input of overload
4 Live wire of 4-way valve 8 Live wire of electric
heater 12 Communication wire with
indoor and outdoor unit 16 U,V,W three phases of
compressor
1
23 4567 8
9
10
11
12
13141516
TW09HQ3D6DO TW12HQ3D6DO