Toyota 11014-00007 User manual

T-SB-0014-15March27,2015
ReceptionDiagnosisUsingAntennaTestKit
Service
CategoryAudio/Visual/Telematics
SectionAudio/VideoMarketUSA
Applicability
YEAR(S)MODEL(S)ADDITIONALINFORMATION
1986–20154Runner,Avalon,
AvalonHV,Camry,
CamryHV,Celica,
Corolla,Cressida,
Echo,FJCruiser,
Highlander,Highlander
HV,LandCruiser,
MR2,MR2Spyder,
Matrix,Paseo,Pickup,
Previa,Prius,Prius
C,PriusPHV,Prius
V,RAV4,RAV4EV,
Sequoia,Sienna,
Solara,Supra,T100,
Tacoma,Tercel,Truck,
Tundra,Van,Venza,
Yaris
Introduction
ToyotahasdevelopedaspecialAntennaTestKittoaidinthediagnosisofvehicleswithverypoor,
inoperative,ornoAM/FM,XMSatellite,and/orGPS/DCMreception.Followtheproceduresinthis
bulletintoaddresstheseconditions.
WarrantyInformation
OPCODEDESCRIPTIONTIMEOFPT1T2
N/ANotApplicabletoWarranty––––
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ReceptionDiagnosisUsingAntennaTestKit
RequiredTools&Equipment
SPECIALSERVICETOOLS(SST)PARTNUMBERQTY
AntennaTestKit*11014-000071
*EssentialSST.
NOTE
AdditionalSSTsmaybeorderedbycalling1-800-933-8335.
Figure1.AntennaTestKitComponents
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ReceptionDiagnosisUsingAntennaTestKit
RequiredTools&Equipment(Continued)
SSTCOMPONENTPARTNUMBERCOMPONENTNAME
01414-00094RadioAntenna
01414-00095RadioConversionCable
01414-00098XMAntenna
01414-00099XMConversionCable
01414-00096GPSAntenna
01414-00097GPSConversionCable
DiagnosticProcedure
1.ConfirmabnormalreceptionconditionasdescribedintheIntroduction.
NOTE
BeforeusingtheAntennaTestKit,theabnormalconditionneedstobeverified/duplicatedand
inmanycasescomparedtoasimilarvehiclewiththesameequipment.Onceaconditionis
duplicatedandjudgedabnormalbycomparisontoasimilarvehicle,theAntennaTestKitmay
beavaluabletooltoisolatethecauseofagivencondition.
Thesameorcomparableequipmentmeansthesamemodelnumberradio,extensionboxtype
andfirmware,vehiclemodel,andintegratednavigationsystem.Whentherearefirmware
options,itshouldalwaysbeconsideredwhenverifyingcomparablevehicles.
ExamplesofAbnormalConditionsRequiringVehicle/SystemComparison:
•RadioAMandFMreceptionperformance
•SATradiocutsoutintermittently
•HDradiocutsoutintermittently
•NAVcursorjumpstoaparallelroad
•NAVturn-by-turnguidancetiming
•HDtrafficupdatetiming
ExamplesofAbnormalConditionsNOTRequiringVehicle/SystemComparison:
•NoAMorFMsoundatall
•NoXMpreviewchannelsoraudio
•NoGPScursororsatelliteslistedindiagnosticmode
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ReceptionDiagnosisUsingAntennaTestKit
DiagnosticProcedure(Continued)
2.Checkvehicleharnessesandcoaxcableforthefollowingconditions:
•End-to-endresistanceofthecenterconductor
•Shortfromconductortotheshield
•Shortfromconductortochassisground
•Pinfitateachendoneachterminal
NOTE
Ifan“end-to-endresistancecheck”resultsintheDVOMdisplayconstantlyincreasinginvalue,
theremightbeacapacitorintheharness,makingthecheckinvalid.
RepairProcedure
AM/FMRadioReception
1.Drivethevehicleoutsideandverifyverypoor,inoperative,ornoAM/FMradioreception.
2.Gatherdetailedinformationfromthecustomeronwhenandwheretheproblemoccurs(e.g.,
indoor/outdoor,certainlocationsonly,certainweatherconditions,AM/FMorboth,orindividual
stationsaffected).
3.Checkforaftermarketaccessoriesorotheritemsthatmayaffectreception(e.g.,RearSeat
Entertainment[RSE]system,radardetectors,FMmodulator,metallicwindowtint,objects
hangingfrommirror,tollpasses,itemslayingondash,etc.).Disconnectorremovethe
componentandrecheckreception.
4.Checkallantennaconnections.
A.Confirmsecureantennaconnection(s)atthebackoftheradio.
B.Confirmsecureantennaconnectionsatthemastantennaorglassantennaconnector.
5.CheckthesignalusingtheAntennaTestKit.
DisconnectthevehicleantennaandconnecttheRadioAntennafromtheAntennaTestKitatthe
backoftheradio,thendrivethevehicleoutside.UsetheRadioConversionCableifnecessary.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
AM/FMRadioReception(Continued)
NOTE
Whenconnectingthetestantenna,payattentiontothefollowing:
•Thelocationofpluggingintheantennawilldeterminethepotentialcause(attheradio
connector,orattherearofthevehicleonthecoaxcable).
•Puttingthetestantennainplaceofavehicle’sglassordiversityantennamayprovide
false(betterthannormalorcharacteristic)resultsandmightnotjustifyarepairwithout
vehicleperformancecomparison.
•Ifthetestantennadoesnotmakeadifference,considerotherpossibleinterferingfactors
suchascustomeraccounts,radiostations,trees,buildings,etc.
Figure2.RadioAntennaandConversionCable
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
AM/FMRadioReception(Continued)
NOTE
•Comparisonvehiclesareagoodresourcetodeterminewhatkindofreceptionisavailable
inthearea.
•Ifappropriateandwithindealerpolicy,temporarilyswappingacomponent(radiohead
unit,extensionbox,NAVECU,etc.)betweentheproblemvehicleandadealer-owned
vehicleisonemethodtoconfirmthecause.
Didtheradioreceptionimprove?
•YES—Continuetostep6forvehicleswithglassantenna,orstep7forvehicleswith
poleantenna.
•NO—RefertoapplicableRepairManualforfurtherreceptiondiagnosis.
6.Inspecttheglassantennaforopen/cutpatterns.
•Ifanopenpatternisfound,repairasneededandrecheckreceptionquality.
•IfNOopenpatternisfoundorreceptionisstillpoorafterglassantennarepair,gotostep8
forantennaamplifiersystems.
NOTE
Becauseanoisefiltermayexistintheantennaplug,whichplugsintotheradio,theantenna
cablewillnormallyshowanopencircuitwhencheckingcontinuity.
7.ConnecttheRadioAntennafromtheAntennaTestKitatthepoleantennaconnection.
Didthereceptionimprove?
•YES—Replacethemastantennaassembly.(RefertoapplicableRepairManual
forinstructions.)
•NO—
•Forvehicleswithantennaamplifiersystems,gotostep8.
•Forvehicleswithoutantennaamplifiersystems,refertoapplicableRepairManualfor
furtherantennaamplifierreceptiondiagnosis.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
AM/FMRadioReception(Continued)
8.Inspecttheantennaamplifier(ifequipped).(RefertoapplicableRepairManualforinstructions.)
•Ifantennaamplifierisreceivingpower:
•Forvehicleswheretheamplifierispartoftheantennacable,replacetheantennacable.
(RefertoapplicableRepairManualforinstructions.)
•Forvehicleswheretheamplifierisseparate,plugtheantennacabledirectlyinto
theantenna.
•IfantennaamplifierisNOTreceivingpower,inspectANT+Bwiringfromradioandconfirm
12Voutputtotheantennaamplifier.
Didtheradioreceptionimprove?
•YES—Replacetheantennaamplifier.(RefertoapplicableRepairManualforinstructions.)
•NO—Ifreceptionisstillpoor,refertoapplicableRepairManualforfurtherantennacable
receptiondiagnosis.
XMSatelliteRadioReception
NOTE
TheAntennaTestKitisonlyapplicabletofactory-installedXMSatelliteRadio.
1.Drivethevehicleoutsideandverifyverypoor,inoperative,ornoXMsatelliteradioreception.
2.Gatherdetailedinformationfromthecustomeronwhenandwheretheproblemoccurs(e.g.,
indoor/outdoor,certainlocationsonly,certainweatherconditions,individualstationsaffected).
3.Checkforaftermarketaccessoriesorotheritemsthatmayaffectreception(e.g.,RearSeat
Entertainment[RSE]system,radardetectors,metallicwindowtint,objectshangingfrom
mirror,tollpasses,itemslayingondash,etc.).Disconnectorremovethecomponentand
recheckreception.
4.Checkallantennaconnections.
A.Confirmsecureantennaconnection(s)atthebackoftheradio/XMtunermodule.
B.ConfirmsecureconnectionsattheXMantenna.
5.ChecktheXMsatelliteradiosignalusingtheAntennaTestKit.
DisconnectthevehicleantennaandconnecttheXMAntennafromtheTestKitattheradio/XM
tunermodule,thendrivethevehicleoutside.UsetheXMConversionCableifnecessary.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
XMSatelliteRadioReception(Continued)
NOTE
•Comparisonvehiclesareagoodresourcetodeterminewhatisavailableinthearea.
•Ifappropriateandwithindealerpolicy,temporarilyswappingacomponent(radiohead
unit,extensionbox,NAVECU,etc.)betweentheproblemvehicleandadealer-owned
vehicleisonemethodtoconfirmthecause.
•IftheXMtestantennadoesnotmakeadifference,considerotherpossibleinterfering
factorssuchascustomeraccounts,radiostations,trees,buildings,etc.
Figure3.XMAntennaandConversionCable
Didtheradioreceptionimprove?
•YES—Continuetostep6.
•NO—ReplacetheXMradio,andrefertoapplicableRepairManualforfurther
receptiondiagnosis.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
XMSatelliteRadioReception(Continued)
6.Checkantennacablecontinuity.
•Ifantennacablehaslessthan1ohmresistance,attachtestantennatoantennacable.
Ifreceptionimproves,replacetheXMantenna/pod.(RefertoapplicableRepairManual
forinstructions.)
•Ifantennacableisopen,replacetheantennacable.(RefertoapplicableRepairManual
forinstructions.)
GPSReception
1.Drivethevehicleoutsideandverifyverypoor,inoperative,ornoreceptioninthenavigation
diagnosisscreen(refertoapplicableRepairManualfordetailsonhowtonavigatetothisscreen).
Figure4.
2.Gatherdetailedinformationfromthecustomeronwhenandwheretheproblemoccurs(e.g.,
indoor/outdoor,certainlocationsonly,certainweatherconditions).
3.Checkforaftermarketaccessoriesorotheritemsthatmayaffectreception(e.g.,RearSeat
Entertainment[RSE]system,radardetectors,metallicwindowtint,objectshangingfrom
mirror,tollpasses,itemslayingondash,etc.).Disconnectorremovethecomponentand
recheckreception.
4.Checkallantennaconnections.
A.Confirmsecureantennaconnection(s)atthebackoftheradio/navigationcomputer.
B.Confirmsecureantennaconnectionsatantenna.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
GPSReception(Continued)
5.CheckthesignalusingtheAntennaTestKit.
Disconnectthevehicleantenna,connecttheGPSAntennafromtheTestKitatthebackofthe
radio/navigationcomputer,thendrivethevehicleoutside.UsetheGPSConversionCable
ifnecessary.
Figure5.GPSAntennaandConversionCable
6.Verifyreceptioninthenavigationdiagnosisscreen(refertoapplicableRepairManualfordetails
onhowtonavigatetothisscreen).
Figure6.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
GPSReception(Continued)
NOTE
•Comparisonvehiclesareagoodresourcetodeterminewhatisavailableinthearea.
•Ifappropriateandwithindealerpolicy,temporarilyswappingacomponent(radiohead
unit,extensionbox,NAVECU,etc.)betweentheproblemvehicleandadealer-owned
vehicleisonemethodtoconfirmthecause.
DidtheGPSreceptionimprove?
•YES—Continuetostep7.
•NO—RefertoapplicableRepairManualforinstructionsandnavigationcomputer
receptiondiagnosis.
7.Checkantennacablecontinuity.
•IfGPSantennacablehaslessthan1ohmresistance,replacetheGPSantenna.
(RefertoapplicableRepairManualforinstructions.)
•IfGPSantennacableresistanceisgreaterthan1ohm,replacetheantennacable.
(RefertoapplicableRepairManualforinstructions.)
DataCommunicationModule(DCM)/SafetyConnectReception
ForconditionswheretheSafetyConnectcallcenterisunabletoaccuratelylocatethecustomer’s
vehicle,followthestepsbelow.
NOTE
NeverswapDataCommunicationModules(DCM)betweenvehicles.
1.Drivethevehicleoutsidefor5minuteswithanopenviewtotheskyandpresstheSOSbutton.
2.Explaintothecallcenterthatyouareatechniciandiagnosingareceptionissueandaskthemto
tellyouwherethevehicleislocated.
Didthecallcenterprovidethecorrectlocationofthevehiclewithin100metersaccuracy?
•YES—Gatherdetailedinformationfromthecustomeronwhenandwheretheproblem
occurs(e.g.,indoor/outdoor,certainlocationsonly,certainweatherconditions).
•NO—Continuetostep3.
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ReceptionDiagnosisUsingAntennaTestKit
RepairProcedure(Continued)
RepairProcedure
DataCommunicationModule(DCM)/SafetyConnectReception(Continued)
3.ConnecttheGPSantennafromtheAntennaTestKittothebackoftheDCMandrepeatstep1.
HINT
TheDCMantennausesthesameconnectorasthenavigationECU.
Figure7.GPSAntennaandConversionCable
Didthecallcenterprovidethecorrectlocationofthevehiclewithin100metersaccuracy?
•YES—Continuetostep4.
•NO—ReplacetheDCM.(RefertoapplicableRepairManualforinstructions.)
4.CheckGPSantennacablecontinuity.
•IfGPSantennacablehaslessthan1ohmresistance,replacetheGPSantenna.(Referto
applicableRepairManualforinstructions.)
•IfGPSantennacableresistanceisgreaterthan1ohm,replacetheGPSantennacable
assembly.(RefertoapplicableRepairManualforinstructions.)
5.Repeatstep1toconfirmproperSafetyConnectoperation.
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