Tripp Lite NetCommander B072-008-1 User manual

Owner’s Manual
Copyright © 2011 Tripp Lite. All rights reserved. All trademarks are the property of their respective owners.
8- and 16-Port NetCommander™
Cat5 Rackmount KVM Switches
Models: B072-008-1 and B072-016-1
WARRANTY
REGISTRATION
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Tripp Lite World Headquarters
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
Note: Follow these installation and operating procedures to ensure correct performance and to prevent
damage to this unit or to its connected devices.
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1. Features 3
2. System Components 3
3. Compatibility 3
4. Conguration 3
4.1 Front Panel 3
4.2 Back Panel 4
5. Installation 4
5.1 Rackmount Considerations 4
5.1.1 Ambient Operating Temperature 4
5.1.2 Airow 4
5.1.3 Circuit Overloading 4
5.2 Rackmounting the NetCommander KVM 4
5.3 Pre-Installation Guidelines 4
5.4 Connecting the NetCommander KVM System 5
5.5 NetCommander Server Interface Unit (SIU) 5
5.5.1 PS/2 Server Interface Unit 5
5.5.2 USB Server Interface Unit 6
5.6 Connecting the Power Supply 6
5.7 Resetting the KVM Switch 6
5.8 Cascading NetCommander KVM Switches 7
6. Operation 8
6.1 Basic Operation 8
6.1.1 Pushbuttons 8
6.1.2 Keyboard Hotkeys 8
6.1.3 On-Screen Display (OSD) 8
6.2 On-Screen Display (OSD) Functions 8
6.3 On-Screen Display (OSD F2 Settings 9
6.3.1 General 9
6.3.2 Ports 11
6.3.3 Time 11
6.3.4 Users 12
6.3.5 Security 12
7. Software 13
7.1 Firmware Upgrade Computer Requirements 13
7.2 Firmware Upgrade Software Requirements 13
7.3 Performing a Firmware Upgrade 13
7.4 Physical Installation 13
7.5 Current Firmware Verication 13
7.6 Firmware Upgrade 16
8. Troubleshooting 17
9. USB/SUN Combo Keys 17
10. Specications 18
11. FCC Radio/TV Interference Notice 18
12. Warranty & Registration 19
12.1 1-Year Limited Warranty 19
12.2 Warranty Registration 19
2
Table of Contents
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• Access and control multiple computers from a single console
• Hot-swappable: disconnect and reconnect USB computers without rebooting
• Auto-scan: with variable time interval
• Compact design: 1U rack mountable
• Easy port selection using (1) On Screen Display (OSD), (2) front panel pushbuttons or (3) keyboard
Hotkeys key sequences
• Expandable: control up to 256 computers by adding additional KVM switches
• Simple cable management: use standard Cat5e/6 patch cord (maximum distance 100 ft) to connect to
each computer
• Multi-platform: supports PS/2 and USB computers/servers
• Optional B051-000 IP Remote Access Unit to access the NetCommander over IP
•TheNetCommanderCat5KVMSwitchconsistsof:
•B072-008-1(8-Port)orB072-016-1(16-Port)Cat5KVMSwitch
•Rackmounthardware
•1serialdownloadcable(DB9FemaletoRJ11Male)forfirmwareupgrade
•C13to5-15Ppowercord
•Owner’sManualCD
Accessories (available separately from Tripp Lite) include:
• Serverinterfaceunits(SIU)—PS/2(modelB078-101-PS2)orUSB(modelB078-101-USB)
• Cat5e/6cables(TrippLitemodelseries:N001-,N002-,N201-,N202-orN105-)
• The NetCommander Cat5 KVM Switch is compatible with:
• PS/2 and USB computers/servers
• Videoresolutionsupto1600x1200@75Hz
• All major operating systems
1. Features
4. Configuration
2. System Components
3. Compatibility
4.1 Front Panel
Figure 4.1 B072-016-1 NetCommander KVM front panel
1Port Select Buttons: Press these buttons to toggle back and forth between ports. Pressing both
"Select" buttons at the same time also performs a system reset.
2"Port Selected" LED: The "Port Selected" LED will illuminate above the port that is currently
selected.
3"CPU On" LED: The "CPU On" LEDs will illuminate for all ports that have a server connected
(server must be powered on).
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5. Installation
4
5.2 Rackmounting the NetCommander KVM
Use the L-shaped brackets and screws provided to mount the KVM in a server rack as
illustrated below.
Figure 5.2 Connecting the L-shaped bracket
Insert screws to
connect to rack
Insert screws to
connect to Switch
side panel
• Switch off all computers
• Ensure that the cables are not close to any sources of electrical noise interference such as fluorescent
lights, HVAC systems or motors
• Ensure that the distance between any computer and the KVM switch does not exceed 100 ft.
• Shut down all PS/2 computers. If you plug the keyboard and mouse connectors into an active PC, they
may not work.
5.3 Pre-Installation Guidelines
4. Configuration (continued)
The ambient operating temperature in the rack may be an issue and depends on the rack load and
ventilation. When installing the KVM switch in a closed or multi-unit rack assembly, make sure that the
temperature will not exceed the maximum rated ambient temperature.
Ensure that the airflow through the rack is not compromised.
When connecting the KVM switch to the supply circuit, consider the effect that overloading of circuits
might have on over-current protection and supply wiring.
Reliable grounding of all rack-mounted equipment must be maintained.
To protect against circuit overloading you should connect your Console KVM and attached computers/
servers to a Tripp Lite SmartPro™or SmartOnline®UPS System.
5.1 Rackmount Considerations
5.1.1 Ambient Operating Temperature
5.1.2 Airow
5.1.3 Circuit Overloading
Figure 4.2 B072-016-1 NetCommander KVM rear panel
4.2 Back Panel
1Power Socket: The power cord from the AC power source plugs in here.
2Firmware Upgrade Port:Inserttheincludedrmwareupgradecableheretodownloadrmware
upgrade data.
3CPU Port Section: Insert the Cat5/5e/6 cable from each PC or server.
4KVM Console Ports: The keyboard, monitor and mouse plug in here.
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5.4 Connecting the NetCommander KVM System
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5. Installation (continued)
The Server Interface Unit receives power from the connected computer. In the case of the
NetCommanderPS/2ServerInterfaceUnit(B078-101-PS2),powerisdrawnfromthekeyboardport.In
thecaseoftheNetCommanderUSBServerInterfaceUnit(B078-101-USB),powerisdrawnfromthe
USB port. SIUs allow a computer/server to be located up to 100 ft. from the KVM switch.
5.5 NetCommander Server Interface Unit (SIU)
Figure 5.5.1 NetCommander PS/2 Server Interface Unit
SIU = Server Interface Unit
5.5.1 PS/2 Server Interface Unit
NetCommanderB072-016-1KVMSwitch
Cat 5e/6 Cable Cat 5e/6 Cable
SIU
SIU
SIU
Connecting a NetCommander PS/2 Server Interface Unit (B078-101-PS2)
1. ShutdownthecomputerbeingconnectedtotheB078-101-PS2(SIU)
2. ConnecttheB078-101-PS2VGAconnectortothecomputersVGAport
3. ConnecttheB078-101-PS2PS/2KeyboardconnectortothecomputersPS/2Keyboardport
4. ConnecttheB078-101-PS2PS/2MouseconnectortothecomputersPS/2Mouseport
5. ConnectoneendoftheCat5e/6patchcabletotheRJ45portontheB078-101-PS2*
6. ConnecttheotherendoftheCat5e/6patchcabletothedesiredRJ45CPUport*
7. Repeat these steps for each additional PS/2 computer/server you are connecting to the KVM
*Cat5e/6cableshouldbenolongerthan100ft.
Up to 100 ft.
SIU
To computer's
mouse port
To computer's
keyboard port
To computer's
VGAport
Figure 5.4 NetCommander KVM system connections
Connect each computer to the KVM using a Server Interface Unit (SIU) and Cat5e/6 patch cable.
Figure5.3illustratestheconnectionoptions.
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5. Installation (continued)
1. Plug in the KVM. Use only the power cord supplied with the unit.
2. Switch ON the computers.
5.6 Connecting the Power Supply
To reset the KVM switch, press both "Select" buttons on the front panel simultaneously. The Server
Interface Units are unaffected by this reset.
5.7 Resetting the KVM Switch
Connecting a NetCommander USB Server Interface Unit (Model # B078-101-USB)
1. ConnecttheB078-101-USBVGAconnectortothecomputersVGAport
2. ConnecttheB078-101-USBUSBconnectortothecomputersUSBport
3. ConnectoneendoftheCat5e/6patchcabletotheRJ45portontheB078-101-USB*
4. ConnecttheotherendoftheCat5e/6patchcabletothedesiredRJ45CPUport*
5. Repeat these steps for each additional USB computer/server you are connecting to the KVM
*Cat5e/6cableshouldbenolongerthan100ft.
Figure 5.4.2 NetCommander USB Server Interface Unit
SIU = Server Interface Unit
5.5.2 USB Server Interface Unit
Up to 100 ft.
ToVGAport To USB port
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Figure 5.9 Cascading NetCommander KVM Switches
SIU = Server Interface Unit
5. Installation (continued)
To cascade two or more NetCommander KVM Switches, follow the instructions below. You can connect
up to 256 computers/servers in a complete 2-level installation. Note: The distance between the first- and
second-level KVMs, and between the second-level KVMs and connected computers, cannot total more
than 100 ft.
1. ConnectaCPUportontheNetCommanderKVMSwitchtoaB078-101-PS2SIUusingaCat5e/6
cable
2. ConnecttheB078-101-PS2'sVGAconnectortotheVGAconsoleportoftheNetCommanderKVM
Switch being cascaded
3. ConnecttheB078-101-PS2'skeyboardandmouseconnectorstothePS/2consoleportsonthe
NetCommander KVM Switch being cascaded
4. Repeat steps 1 through 3 for each additional NetCommander KVM Switch being cascaded
5. ConnectanyUSBserverstothecascadedB072-SeriesKVMSwitchusingtheB078-101-USB
6. ConnectanyPS/2serverstothecascadedB072-SeriesKVMSwitchusingtheB078-101-PS2
Note: In order to access the cascaded KVM's OSD, you must change the cascaded KVM's Hotkey (see
page 10 for details). Once the cascaded NetCommander KVM Switch is accessed, the only way to
access the cascaded KVM's ports is via the cascaded KVM's keyboard Hotkeys or OSD. If the cas-
caded KVM's OSD security is set to On, the only way to access the cascaded KVM's ports is by
using your password to access the OSD.
5.8 Cascading NetCommander KVM Switches
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6. Operation
6.1 Basic Operation
6.2 On-Screen Display (OSD) Functions
The NetCommander KVM Switch provides three methods for accessing connected computers;
Pushbuttons, Keyboard Hotkeys and On-Screen Display (OSD).
Press the pushbuttons on the front panel of the KVM to toggle between the connected computers.
6.1.1 Pushbuttons
6.1.2 Keyboard Hotkeys
Keyboard hotkeys allow you to toggle between ports using the keyboard. To access the first accessible
port after the currently selected port, press and release the [Shift] key, and then press and release the plus
[+] key. To access the first accessible port prior to the currently selected port, press and release the
[Shift] key, and then press and release the minus [-] key.
6.1.3 On-Screen Display (OSD)
To access the OSD, press and release the [Shift] key twice. When activated, the OSD main page opens
with the port list displayed. Ports that have a powered-on computer connected to them will be displayed
using Blue text. Ports that do not have a computer connected to them, or that have a powered-off com-
puterconnected,willbedisplayedusingGraytext.Bydefault,portsthataredisplayedinGraywillnotbe
accessible to the user. If you want to be able to access these ports, you must turn off the Auto Skip setting
in the General section of the OSD. (See the General section under On-Screen Display OSD F2 Settings
for details).
Selecting a Port
To select a port in the OSD main page, use the [ ] and [ ] keys to highlight the desired port, and then
press the [Enter] key.
The OSD main menu displays the various functions that can be performed using keyboard keys. These
functions are described in the following sections.
F1 – HELP
Pressthe[F1]keytoaccesstheHELP screen. The HELP screen displays the functions that are available,
and what keys are used to activate them.
F2 – SETTINGS
Pressthe[F2]keytopulluptheOSDSETTINGSscreen.FromthisscreenyoucanconguretheKVM
and add/edit user accounts. The F2 – SETTINGS section is described in detail in the On-Screen Display
(OSD) F2 Settings section.
F4 – SCAN
Pressthe[F4]keytoinitiateanAutoScan.Wheninitiated,anAuto Scan automatically switches between
accessible ports at a pre-determined time interval. By default, each port is scanned for 30 seconds. The
scan interval can be edited in the Time settings screen. (See Time section under On-Screen Display OSD
F2 Settings for details) During an Auto Scan,pressthe[F4]keytostopthescanatthecurrentlyselected
port.
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6.3 On-Screen Display (OSD) F2 SETTINGS
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6. Operation (continued)
6.3.1 General
F5 – TUNING
As computers are located further away from the KVM switch, the video can become distorted. In the event
you are experiencing poor video quality, the TUNINGfunctioncanbeusedtocorrectit.Pressthe[F5]
key to display the currently selected port, with the TUNINGbardisplayed.Usethe[←]and[→]keysto
makethenecessaryadjustments.Whenyouarenished,pressthe[Esc]keytogobacktotheOSD.Note:
Tuning is performed on a port-by-port basis. You will need to adjust each port individually.
F6 – MOVE LABEL
By default, the label that displays each ports Port Name appears in the top-center of the screen, but it can
bemovedanywhereonthescreenthatyouwant.Pressthe[F6]keytodisplaythecurrentlyselectedport
anditslabel.Usethe[↑],[↓],[←]and[→]keystomovethelabeltothedesiredlocation,andthenpress
the [Esc] key to go back to the OSD. Note: Setting the label location is performed on one port at a time.
You can move the label to different locations on different ports.
F10 – NEW MONITOR – DDC2
In the event that one of the connected computers does not display an image on the console monitor
(e.g.Yougettheerrormessage‘UnabletoDisplayVideoMode’),youmayneedtoupdatetheDDC
information being used by the console monitor. To do this, follow the steps below.
1. RemovetheSIUVGAconnectorsfromtheconnectedcomputers,whileleavingthePS/2and/orUSB
connectors plugged in.
2. OpentheOSDmainmenuandpressthe[F10]key.TheOSDwillashthemessage“PleaseWait.”
When that message disappears, the update is complete.
3. ReconnecttheSIUVGAconnectorstotheconnectedcomputers.Youshouldnowbeabletodisplay
video from all of the remote computers.
Setting Description
Security By default, the Security setting is turned off. To activate the Security setting,
highlight it and press the [Spacebar]. Upon pressing the [Spacebar], you will be
prompted to enter the administrator password in order to change the Security set-
ting.ThedefaultadministratorpasswordisADMIN.Forsecuritypurposes,itis
recommended that you update the administrator password to something unique.
(See the Security Settings section for details) Note: When security is activated,
the keyboard hotkey commands are disabled, leaving the OSD as the only way
for you to locally access the connected computers. Upon pressing the [Shift]
[Shift] invocation command, you will be prompted to enter your password before
the OSD can be accessed. The security settings in this OSD are exclusive to the
local console, and do not affect the remote access security settings.
Pressthe[F2]keytopulluptheOSD SETTINGSscreen.FromthisscreenyoucanconfiguretheKVM
and add/edit user accounts. The pages that follow describe the sections of the F2 SETTINGS page, and
the settings included in them. Note: When local security is turned on, the KVM administrator is the only
one that can access the F2SETTINGS page.
Highlight the General option and press the [Enter] key to open the GENERAL SETTINGS page. This page
allowsyoutoturntheKVMslocalsecuritysettingson/off,aswellastoconguresomeofthebasicKVM
settings. The table below describes the settings found in this page.
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6. Operation (continued)
6.3 On-Screen Display (OSD) F2 SETTINGS (continued)
Hotkey By default, the hotkey used in keyboard hotkey commands and to open the OSD
is the [Shift] key, but this can be changed to any of the four options below. To
toggle between commands, highlight the Hotkey option and press the [Spacebar]
key.
(SH-SH)
• Pressandreleasethe[Shift]keytwicetoopentheOSD.
• Pressandreleasethe[Shift]key,andthenpressandreleasetheplus[+]key
to switch to the next accessible port.
• Pressandreleasethe[Shift]key,andthenpressandreleasetheminus[-]keyto
switch to the previous accessible port.
(CL-CL)
• PressandreleasetheLeft[Ctrl]keytwicetoopentheOSD;or,pressand
release the Right [Ctrl] key, and then press and release the Left [Ctrl] key.
• Pressandreleaseeither[Ctrl]key,andthenpressandreleasetheplus[+]key
to switch to the next accessible port.
• Pressandreleaseeither[Ctrl]key,andthenpressandreleasetheminus[-]key
to switch to the previous accessible port.
(CLF11)
• Pressandreleaseeither[Ctrl]key,andthenpressandreleasethe[F11]keyto
open the OSD.
• Pressandreleaseeither[Ctrl]key,andthenpressandreleasetheplus[+]key
to switch to the next accessible port.
• Pressandreleaseeither[Ctrl]key,andthenpressandreleasetheminus[-]key
to switch to the previous accessible port.
(PRSCR)
• Pressandreleasethe[PrintScreen]keyoncetoopentheOSD.
• Whenyouchoose[PrintScreen]asyourhotkey,thekeyboardhotkeycom-
mands are disabled, leaving the OSD as the only way to access the connected
computers.
Autoskip By default, the Autoskip setting is enabled, which prevents users from access-
ingportsthateitherdon’thaveacomputerconnectedtothem,orthathavea
powered-off computer connected to them. To toggle this setting on/off, highlight
it and press the [Spacebar] key.
Serial Port By default, the Serial Portsettingisenabled,whichallowsalocalrmware
upgrade to be performed. To toggle this setting on/off, highlight it and press the
[Spacebar] key. Note: This setting affects the rmware upgrade port only, and
has nothing to do with the Serial port on the back of the unit.
Keyboard Language By default, the Keyboard Language setting is set to US English, but it can
bechangedtoFrench (FR) or German (DE). To toggle between these three
language settings, highlight the Keyboard Language setting and press the
[Spacebar] key.
Switch Name By default, the switch name is NETCOMMANDER 16IP, but this can be
changed. Simply move the OSD cursor to the Switch Name and type in the
desiredname.Deleteanycharactersthatyoudon’twant.TheSwitch Name can
beupto18charactersinlength,withspacescountingascharacters.
F7–Defaults YoucanrestorethedefaultsettingsofthelocalOSDbypressingthe[F7]key.
Whenpressed,youwillbepromptedtoconrmthatyouwishtocontinue.If
yes, press the [Y] key to restore the default values. Note: All of the local OSD
settings, including Security and User Settings, will be restored.
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6. Operation (continued)
6.3 On-Screen Display (OSD) F2 SETTINGS (continued)
6.3.2 Ports
6.3.3 Time
Highlight the Ports option and press the [Enter] key to open the Port Settings page. This page allows you
to edit port names, set the remote computer keyboard type, and set the hotkey for ports that have second
level KVM switches connected to them. The table below describes each of these settings.
Column Description
NAME Therstcolumndisplaysthenameassociatedtoeachport.Youcanchangethisby
moving the cursor to the desired port name and simply typing over the existing name with
the desired name. Port names can be up to 15 characters in length, with spaces counting as
characters.
KB The second column displays the keyboard type associated with each port. By default, each
port is set to PS, which works with Intel-based computers and UNIX servers connected
usingaB078-101-USB.Totogglethissettingbetweentheoptionslistedbelow,movethe
cursor to the desired port, press the [Tab] key to move to the KB column, and then press
the [Spacebar] key.
• PS–Intel-basedcomputersandUNIXserversconnectedusingaB078-101-USB
• U1–HPUX
• U2–AlphaUNIX,SGIorOpenVMS
• U3–IBMAIX
HKEY By default, the HKEY setting for each port is NO, which means that a computer is
connected to it. When a second level KVM is connected to a port, you need to update this
setting to display its hotkey. To toggle this setting between the various hotkeys, move
the cursor to the desired port, press the [Tab] key to move to the HKEY column, and then
press the [Spacebar] key.
Highlight the Time option and press the [Enter] key to open the Time Settings page. This page lists all of
the KVM ports on the left, and 3 time columns on the right, which are described below.
SCN–SetstheamountoftimespentontheselectedportduringanAuto Scan. The default scan interval is
30 seconds. A setting of 000 causes the corresponding port to be skipped during an Auto Scan.
LBL–Setstheamountoftimethattheport’slabelisdisplayedonscreen.Thedefaultlabeldisplaytime
is 30 seconds. A setting of 999 causes the label to be displayed continuously. A setting of 000 causes the
label not to appear at all.
T/O–WhenSecurityisenabled,yousettheKVMtologoutafteraspeciedamountoftime.When
this time is reached, entering the OSD invocation command brings up a prompt asking you to enter a
password, which is required to regain access to the KVM. The default timeout value is 30 seconds. A
setting of 999 disables the timeout function. Note: A setting of 000 causes the KVM to logout immediately,
not allowing the user enough time to hit the OSD invocation command to pull up the password prompt.
It is recommended that you always keep the timeout setting at 5 seconds or higher. If you set the timeout
setting at 000 and get locked out of the KVM, turn the unit off and then back on. When turned back on,
you will be able to use the OSD invocation command to pull up the password prompt and regain access to
the OSD.
To set the time periods mentioned above, follow the steps below.
1. Move the cursor to the desired port row and press the [Tab] key to jump to the desired column.
2. When the cursor is moved to the desired column, simply type in the time interval.
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6. Operation (continued)
6.3 On-Screen Display (OSD) F2 SETTINGS (continued)
6.3.4 Users
6.3.5 Security
The Users option can only be accessed when Security is enabled in the General Settings page. (See
General under On-Screen Display OSD F2 Settings section for details.) Highlight the Users option and
press the [Enter] key to open the User Settings page. In the column on the left side of the screen, all of
the ports on the KVM are listed. On the right side of the screen, there are 6 columns; one for each user
account.Forexample,column1representstherstuser account that is displayed in the Security Settings
page. (See the Security Settings section for details.) The letters in each column represent the access rights
that the corresponding user account has for the corresponding port. There are three types of access a user
can be given to a port, which are described below.
• Y–AYsigniesthatthecorrespondinguser account has full access rights to the corresponding port.
• V–AVsigniesthatthecorrespondinguser account has view-only access rights to the corresponding
port, meaning that they can view the remote video, but are not allowed to control the connected
computer with the keyboard and mouse.
• N–ANsigniesthatthecorrespondinguser account is not allowed to access the corresponding port.
To change the User settings, the administrator must follow the steps below.
1. In the User Settingspage,usethe[↓]and[↑]keystomovethecursortothedesiredportrow.
2. Usethe[←]and[→]keystomovethecursortothedesiredaccountcolumn.
3. Press the [Spacebar] key to toggle between the different access types.
The Security option can only be accessed when Security is enabled in the General Settings page. (See
General under On-Screen Display OSD F2 Settings section for details) Highlight the Security option
and press the [Enter] key to open the Security Settings page. The Security Settings page displays all of
the available accounts for the KVM; 1 administrator, 1 supervisor and 6 users.Therstcolumnliststhe
account Name, the second column lists the account Password, and the third column lists the account Type.
The three available account types are described below.
• Administrator–Thereisoneadministrator account available. The administrator has full access to all
ports and settings on the KVM. The administrator is the only account that can access the F2 SETTINGS
menu in the OSD.
• Supervisor–Thereisonesupervisor account available. The supervisor has full access to all ports on
the installation, but is not allowed to access the F2 SETTINGS menu in the OSD. The supervisor is
allowed to access the F1 HELP, F4 SCAN, F5 TUNING, F6 MOVE LABEL and F10 NEW MONITOR
DDC functions in the OSD.
• User–Therearesixuser accounts available. Users’ port access rights are limited to those assigned to
them by the administrator. Users are not allowed to access the F2 SETTINGS menu in the OSD, but
can access the F1 HELP, F4 SCAN, F5 TUNING, F6 MOVE LABEL and F10 NEW MONITOR DDC
functions.
To change the Security settings, the administrator must follow the steps below.
1. In the Security Settings page,usethe[↓]and[↑]keystomovethecursortothedesiredaccountrow.
2. To edit the account Name, simply type the desired name over the current one, and delete any
unnecessary characters. Note: The account Name is for organizational purposes only. The Password is
the only thing an account needs to enter to gain access to the KVM.
3. To edit the account Password, press the [Tab] key to move the cursor to the Password column, and then
enter in the desired password over the current one. Delete any unnecessary characters.
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• FirmwareUpgradeUtility—ThisWindows-basedapplicationreadsthecurrentfirmwareandinstalls
the new firmware of the KVM and Server Interface Units (SIUs). Note: The firmware upgrade utility
is compatible with Windows 32-bit operating systems only.
• FirmwareUpgradeFile—ThisfilecontainstheactualfirmwarefortheKVMandSIUs.
7.2 Firmware Upgrade Software Requirements
7.3 Performing a Firmware Upgrade
7.4 Physical Installation
7.5 Current Firmware Verication
7.1 Firmware Upgrade Computer Requirements
• Windows 2000 or higher operating system
• Pentium 166 or higher with 16MB RAM and 10MB free hard drive space
• Available DB9 serial port
7. Firmware Upgrade
ThereareseveralstepstoperformingarmwareupgradeonyourKVMswitchandSIUs:Physical
Installation, Current Firmware Verication and Firmware Upgrade. Each of these steps is described in the
sections that follow. Note: Each KVM switch in a cascaded installation must be upgraded separately.
TherststepinperformingarmwareupgradeistophysicallyconnecttheKVMswitchtoacomputer
that is not a part of the KVM installation (i.e. not connected via Cat5e/6 cable and an SIU). To do this,
follow the steps below.
1. Make sure that the Serial Port setting in the General Settings page of the OSD is enabled. (See the
General section under On-Screen Display OSD F2 Settings for details.) If this setting is disabled, you
willnotbeabletoperformarmwareupgrade.
2. ConnecttheRJ11Firmware Upgrade port on the back of the KVM to a DB9 serial port on the upgrade
computerusingtheincludedRJ11toDB9rmwareupgradecable.
Afterthephysicalconnectionismade,youmustinstalltheFirmwareUpgradeUtilityontheupgrade
computer(thecomputeryoujustconnectedtotheKVM)andthencheckthecurrentrmwareversionon
your KVM to see if it needs to be updated. To do this, follow the steps below.
1. On the upgrade computer, go to www.tripplite.
com/supportanddownloadthelatestrmware
fortheB072-008-1orB072-016-1.The
FirmwareUpgradeUtilityandKVM/SIU
FirmwareUpgradeFilewillbedownloaded
together.
2. RuntheFirmwareUpgradeUtilitytoinstall
itontheupgradecomputer.Followthe
installation prompts to install the utility.
Figure 7.1: Firmware Upgrade Utility Setup
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14
7.5 Current Firmware Verication (continued)
3. When installation is complete, clicking the Finish buttonwillautomaticallyopentheFirmware
Upgrade Utility with the main screen displayed.
4. Therearethreetypesofrmwaretobeveried;OSD, Manager and SIU. Start by checking the
NetCommander CAT5 KVM Switch OSD box at the top of the utility, and then click the F/W Version
buttonatthebottomoftheutilitytodisplaythermwareversionnumber.Checkthisagainstthe
rmwareyoudownloadedfromtheTrippLitewebsitetodetermineifanupgradeisneeded.
7. Firmware Upgrade (continued)
Figure 7-2: Firmware Upgrade Utility Main Screen
Figure 7-3: OSD Verication
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15
7. Firmware Upgrade (continued)
7.5 Current Firmware Verication (continued)
5. Uncheck the NetCommander CAT5 KVM Switch OSD box, and check the box next to NetCommander
CAT5 KVM Switch Manager. Click the F/W Version button at the bottom of the utility to display the
rmwareversionnumber.CheckthisagainstthermwareyouobtainedfromtheTrippLitewebsiteto
determine if an upgrade is needed.
6. Uncheck the NetCommander CAT5 KVM Switch Manager box, and check the box in the middle of the
utilitynexttoeachSIUforwhichyouwanttoverifythermware.Clickthe F/W Version button at
thebottomoftheutilitytodisplaythermwareversionnumber.Checkthisagainstthermwareyou
obtained from the Tripp Lite website to determine if an upgrade is needed.
Figure 7.4: Manager Verication
Figure 7.5: SIU Verication
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7. Firmware Upgrade (continued)
7.6 Firmware Upgrade
Once you have determined that your KVM and/or SIU(s) need to be upgraded, follow the steps below to
installthenewrmware.
1. IntheFirmwareUpgradeUtilitymainscreen,openthe Options drop-down menu at the top of the
screen and select the Com Portoption.SelectthecomportoftheupgradecomputerthattheFirmware
Upgrade Cable is connected to and click OK.
2. Open the File drop-down menu at the top of the screen and select the Open option. Navigate to and
selectthermwareupgradeleyoudownloadedfromtheTrippLitewebsite.
3. ToupgradetheOSDrmware, check the NetCommander CAT5 KVM Switch OSD box, and then
click the Start button to begin the upgrade process. A prompt will appear to warn you that the KVM
screen will be dark during the upgrade process. Click OK to proceed. Towards the end of the upgrade,
a prompt will appear asking if you want to set the OSD to its default settings. If yes, click the Yes but-
ton. If no, click the Nobutton.Theupgradewillnish,andthenewrmwareversionnumberwillbe
displayed.
4. ToupgradetheManagermware, check the NetCommander CAT5 KVM Switch Manager box, and
then click the Start button to begin the upgrade process. A prompt will appear to warn you that the
KVM screen will be dark during the upgrade process. Click OK to proceed. Towards the end of the
upgrade, a prompt will appear asking if you want to set the OSD to its default settings. If yes, click the
Yes button. If no, click the Nobutton.Theupgradewillnish,andthenewrmwareversionnumber
will be displayed.
5. ToupgradetheSIUrmware, check the box(es) in the middle of the utility next to the SIU(s) you
wish to upgrade, and then click the Start button to begin the upgrade process. A prompt will appear
to warn you that the KVM screen will be dark during the upgrade process. Click OK to proceed. The
upgradewillnish,andthenewrmwareversionnumberwillbedisplayed.
201107078 93-2520.indd 16 8/3/2011 4:38:31 PM

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Warning: Disconnect device from AC mains before service operation!
WhenusingFirmwareUpdatesoftware,youmaygetaCommunicationErrormessage.
If a Communication Error message appears during the update procedure, do the following:
1. Ensure that the RS232 serial cable's RS232 connector is connected to the switch's communication
port
2. EnsurethattheRS232serialcable'sDB9FconnectorisconnectedtotheDB9Mserialportonthe
CPU's rear panel
3. Restart the download process
Power Failure
If electrical power fails during an update to the KVM firmware, do the following:
1. If power fails while the switch firmware is updating, a communication error message will appear.
Simply resume the firmware update by opening the folder that contains the firmware update file and
continue from there
2. If power fails while the Server Interface Unit firmware is updating, a "Not Responding" or
"Upgrade Error" message will appear. Restart the upgrade from the beginning
Monitor Screen Failure
In the event that one of the connected computers does not display an image on the console monitor (your
monitor may display an error message saying "Unable to Display Video Mode"), you may need to
update the DDC information from the console monitor. To do this, follow these steps:
1. RemovetheSIUVGAconnectorsfromallconnectedcomputers.LeavetheUSBorPS/2connectors
attached
2. Open the OSD main menu and press [F10]. The OSD will flash the message "Please Wait." When
that message stops, the update has taken place
3. ReconnecttheSIUVGAconnectorsofalltheattachedcomputers.Youshouldnowbeableto
display video from all computers
8. Troubleshooting
The connected PS/2 keyboard does not have a special SUN keypad to perform special functions in the
SUNOperatingSystemenvironment.WhenaB078-101-USB(SIU)isconnectedtoaSUNcomputer,the
SIU emulates these SUN keys using a set of key combinations called Combo Keys. See the table below:
9. USB/SUN Combo Keys
SUN Key Combo Key
Stop Left Ctrl + Alt + F1
Props Left Ctrl + Alt + F3
Front Left Ctrl + Alt + F5
Open Left Ctrl + Alt + F7
Find Left Ctrl + Alt + F9
Again Left Ctrl + Alt + F2
Undo Left Ctrl + Alt + F4
Copy Left Ctrl + Alt + F6
Paste Left Ctrl + Alt + F8
Cut Left Ctrl + Alt + F10
Help Left Ctrl + Alt + F11
SUN Key Combo Key
Compose Application key or Left Ctrl
+ Alt + Keypad *
Crescent Scroll Lock
Volume Up Left Ctrl + Alt + Keypad -
Volume
Down
Left Ctrl + Alt + Keypad +
Mute Left Ctrl + Alt + F12
Sun Left
key
Left Windows key
Sun Right
key
Right Windows key
Alt-Graph Right Alt or Alt Gr
Stop A Left Ctrl + Alt + 1
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This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. The user must use shielded cables and connectors
with this product. Any changes or modifications to this product not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
10. Specifications
11. FCC Radio/TV Interference Notice
Operating Systems Compatible with all major operating systems
Optional External Mouse PS/2, Wheel mouse, Intellimouse, 5-button mouse
Resolution 1600x1200@75Hz
NetCommander KVM
Switch Models B072-016-1 or B072-008-1
Dimensions - 8/16 port 17” x 5” x 1.7” (unit)
Weight - 8/16 port Product - 3.7 lbs.
Shipping - 5.5 lbs.
Power Supply Internal switching 100-240 VAC 50 / 60 Hz
Connections
System RJ45
Serial RJ11
Monitor HD15
Keyboard MinDin6
Mouse MiniDin6
Operating / Recommended
Ambient Temperature 32°F to 104°F
Storage Temperature -40°F to 158°F
Humidity 80% non-condensing relative humidity
NetCommander Server
Interface Units Model B078-101-PS2 Model B078-101-USB
Connections
VGA HD15 HD15
Keyboard/Mouse MiniDin6 USB
System RJ45 RJ45
Power From Keyboard port From USB port
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Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You'll be automatically
enteredintoadrawingforachancetowinaFREETrippLiteproduct!*
*Nopurchasenecessary.Voidwhereprohibited.Somerestrictionsapply.Seewebsitefordetails.
WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations,
when customers buy new electrical and electronic equipment from Tripp Lite they are entitled to:
•Sendoldequipmentforrecyclingonaone-for-one,like-for-likebasis
(this varies depending on the country)
•Sendthenewequipmentbackforrecyclingwhenthisultimatelybecomeswaste
TRIPP LITE follows a policy of continuous improvement. Specifications are subject to change without notice.
12.2 Warranty Registration
12.1 1-Year Limited Warranty
TRIPP LITE warrants its products to be free from defects in materials and workmanship for a period of one (1) year
from the date of initial purchase. TRIPP LITE's obligation under this warranty is limited to repairing or replacing (at its
sole option) any such defective products. To obtain service under this warranty, you must obtain a Returned Material
Authorization(RMA)numberfromTRIPPLITEoranauthorizedTRIPPLITEservicecenter.Productsmustbe
returnedtoTRIPPLITEoranauthorizedTRIPPLITEservicecenterwithtransportationchargesprepaidandmustbe
accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty
does not apply to equipment, which has been damaged by accident, negligence or misapplication or has been altered or
modified in any way.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDINGWARRANTIESOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE.Some
states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.
EXCEPTASPROVIDEDABOVE,INNOEVENTWILLTRIPPLITEBELIABLEFORDIRECT,INDIRECT,
SPECIAL,INCIDENTALORCONSEQUENTIALDAMAGESARISINGOUTOFTHEUSEOFTHISPRODUCT,
EVENIFADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGE.Specifically,TRIPPLITEisnotliableforany
costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of
substitutes, claims by third parties, or otherwise.
12. Warranty & Registration
201107078 93-2520.indd 19 8/3/2011 4:38:31 PM

Tripp Lite World Headquarters
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
20110707893-2520-EN
20
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