Tripp Lite NetCommander B072-016-1-IP User manual

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1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
Owner’s Manual
Warranty
Registration:
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chance to win a FREE Tripp Lite
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NetCommander™IP Cat5 KVM Switch
Model:
B072-016-1-IP
Copyright © 2012 Tripp Lite. All trademarks are the property of their respective owners.
Table of Contents
1 – Introduction Page 2
2 – Important Safety Instructions 2
3 – System Components 3
4 – Compatibility 3
5 – Features 4
6 – Rackmount Installation 5
7 – Connection (Single KVM Switch) 5
8 – Connection (Cascading Multiple KVM Switches) 6
9 – Initial Settings (Default IP Address) 6
10 – Web Configuration Interface 7
11 – Logging into the Web Configuration Interface 7
12 – Device 9
13 – Administration (User Settings) 9
14 – Switch Configuration 10
15 – User Targets 10
16 – Security 11
17 – SNMP 12
18 – Device Upgrade 13
19 – Safe Mode Page 14
20 – Factory Restore 15
21 – Security (SSL Certificate) 15
22 – Save 15
23 – Reload 15
24 – Device Reboot 15
25 – Logging In 16
26 – Starting a Remote Session 17
27 – Remote Toolbar 18
28 – Local Console 22
29 – On-Screen Display (OSD) Functions 23
30 – On-Screen Display (OSD) F2 SETTINGS 24
31 – Local Firmware Upgrade 27
32 – Troubleshooting 29
33 – Specifications 30
34 – Storage and Service 30
35 – Warranty & Warranty Registration 31
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1. Introduction
Tripp Lite’s NetCommander™ IP Cat5 KVM Switch is ideal for controlling multiple servers over inexpensive Cat5e cable from a single console (keyboard,
mouse and display). It includes the following premium features:
• Access and control multiple computers from a single console (local or remote).
• Achieves BIOS-level control of any server, regardless of server condition and network connectivity.
• Compatible with all major operating systems*
• Supports many hardware and software congurations for the remote client, target server and KVM switch, including USB and PS/2 port connections.
• Secures control of target server from any location via Web browser and standard IP connection.
• Allows up to 5 users to share a remote session.
• Supports the highest security standards for encryption (256-bit AES and HTTPS) and authentication for remote users. Advanced OSD
management with multi-layer security for local users.
• Uses inexpensive and commonly available Cat5 patch cables (maximum distance 100 ft.) to connect to each computer.
* Mac computers can be connected to the KVM, but they can only be accessed via the local console. Mac computers cannot be remotely accessed, nor can they be used to remotely access connected computers. UNIX-based
computers can be connected to the KVM, and they can be accessed either locally or remotely. They cannot be used to remotely access connected computers.
2. Important Safety Instructions
SAVE THESE INSTRUCTIONS
This manual contains instructions and warnings that should be followed during the installation and operation of this product.
Failure to comply may invalidate the warranty and cause property damage and/or personal injury.
Installation Warnings
• Install the KVM switch in a controlled indoor environment, away from moisture, temperature extremes, ammable liquids and gasses, conductive
contaminants, dust and direct sunlight.
• Operate the KVM switch at indoor temperatures between 32° F and 104° F (0° C and 40° C).
• When connecting the KVM switch to the facility’s power supply circuit, ensure that the circuit is not overloaded.
Rackmount Warnings
• Ensure there is adequate airow within the rack.
• Mount the KVM switch evenly within the rack to eliminate potentially hazardous uneven mechanical loading conditions.
• Ensure all rackmount equipment is reliably grounded.
Connection Warnings
• Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of the life
support equipment or to signicantly affect its safety or effectiveness is not recommended. Do not use this equipment in the presence of a
ammable anesthetic mixture with air, oxygen or nitrous oxide.
• Ensure that the cables used with the KVM switch are not close to any sources of electrical noise interference such as uorescent lights, HVAC
systems or motors.
• Ensure that the distance between any computer and the KVM switch does not exceed 100 ft.
• Shut down all PS/2 computers before connecting the keyboard, monitor and mouse to ensure they will be recognized by the computer.
Maintenance Warnings
• The KVM switch does not require routine maintenance. There are no user-serviceable parts inside. Only authorized service personnel should open
the case for any reason. Disconnect the unit from AC input power before servicing.
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3. System Components
The NetCommander IP Cat5 KVM Switch consists of:
• B072-016-1-IP Cat5 IP KVM Switch
• Rackmount hardware
• 1 serial download cable (DB9 Female to RJ11 Male) for rmware upgrades
• C13 to 5-15P Power Cord
• Owner’s Manual CD
Accessories, available separately from Tripp Lite, include:
• Server interface units (SIU)–PS/2 (model # B078-101-PS2) or USB (model # B078-101-USB)
• Cat5/6 cables (Tripp Lite model # series: N001-, N002-, N201-, N202- or N105-)
4. Compatibility
Connected Computers
• PS/2 and USB computers/servers
• Computers/servers with a HD15 (VGA) port
• All major operating systems*
Computers Remotely Accessing KVM
• Supports Windows and 32-bit Linux operating systems
• Windows operating systems can use any 32-bit browser; 64-bit browsers are not supported
• 32-bit Linux operating systems can use Firefox 32-bit; Firefox 64-bit is not supported
*Note:
1. Mac computers can be connected to the KVM, but they can only be accessed via the local console. Mac computers cannot be remotely accessed, nor can they be used to remotely access connected computers.
2. UNIX-based computers can be connected to the KVM, and they can be accessed either locally or remotely. They cannot be used to remotely access connected computers.
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5. Features
Front View
1. Power LED – Illuminates to indicate that the KVM switch is receiving power.
2. Remote LED – Illuminates to indicate that the KVM switch is being remotely accessed.
3. Link LED – Illuminates to indicate that the KVM switch is connected to a network, and can be remotely accessed.
4. Local Button – When a remote user has control of the KVM, press this button to disconnect their session and restore control to the local console.
5. Reset Button – Press and hold this button for 7 or more seconds to perform a system reset.
Back View
1. C14 Power Inlet – Connect the included power cord to the unit here, and then plug it into a Tripp Lite Surge Suppressor, Power Distribution Unit
(PDU), or Uninterruptible Power Supply (UPS).
2. On/Off Switch – Turn the power to the KVM switch on/off using this switch.
3. Console Ports – Connect a VGA monitor, and PS/2 keyboard and mouse to the KVM here.
4. Flash Port – Connect the included RJ11 to DB9 cable to the KVM here when performing an upgrade to the KVM’s mainboard and local OSD
rmware. The rmware for the KVM’s IP functionality is upgraded over the network.
5. LAN Port – Connect the KVM to a 10/100Mbps network using this port.
6. Serial Port – This port currently serves no functional purpose. It is included for future functionality upgrades.
7. Computer Ports – Connect the KVM to Server Interface Units (SIUs), which in turn connect to computers/servers, via these RJ45 ports.
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6. Rackmount Installation
Follow all instructions in the safety section before rackmounting. Make sure to write down the MAC Address and Device Number from the bottom of
the unit before rackmounting, as they will be useful when nding the IP address assigned by the DHCP server. Attach the included mounting brackets
to the sides of the KVM switch using the included hardware, and then mount the KVM into your rack using user-supplied screws.
7. Connection (Single KVM Switch)
Connecting Computers to the KVM Switch
Connect each computer to the KVM switch using a Tripp Lite
B078-101-PS2* or B078-101-USB* Server Interface Unit (SIU),
and a Cat5e Patch Cable.
*Available Separately from Tripp Lite.
Connecting Server Interface Units (SIUs) to the
KVM Switch
Server Interface Units (SIU) draw their power from the connected
computer. In the case of the PS/2 Server Interface Unit (model #
B078-101-PS2), the power is drawn from the keyboard port. In the case
of the USB Server Interface Unit (model # B078-101-USB), the power is
drawn from the USB port. When connected and receiveing power, the green
LED on the SIU will illuminate. When the SIU is connected to the active port
on the KVM, the orange LED will illuminate.
Connecting a PS/2 Server Interface Unit (SIU)
(Model # B078-101-PS/2)
1. Shut down the computer being connected to the SIU.
2. Connect the SIU’s VGA connector to the computer’s VGA port.
3. Connect the SIU’s PS/2 keyboard connector to the computer’s PS/2
keyboard port.
4. Connect the SIU’s PS/2 mouse connector to the computer’s PS/2
mouse port.
5. Connect one end of a Cat5e patch cable to the SIU’s RJ45 port and
the other end to the KVM switch’s RJ45 port. (Note: the Cat5e cable
should be no longer than 100 ft.)
6. Repeat steps 1 through 5 for each additional PS/2 computer/server
you are connecting to the KVM switch.
Connecting a USB Server Interface Unit (SIU)
(Model # B078-101-USB)
1. Connect the SIU’s VGA connector to the computer’s VGA port.
2. Connect the SIU’s USB connector to the computer’s USB port.
3. Connect one end of a Cat5e patch cable to the SIU’s RJ45 port and
the other end to the KVM switch’s RJ45 port. (Note: the Cat5e cable
should be no longer than 100 ft.)
4. Repeat steps 1 through 3 for each additional USB computer/server
you are connecting to the KVM switch.
User over IP
Internet / VPN / LAN
To servers
MINICOM
hp workstationb2600
hp workstationb2600
hp workstationb2600
hp workstationb2600
hp workstationb2600
hp workstationb2600
hp workstationb2600
To LAN port
PS/2 or USB SIU
To computer’s
keyboard port
To computer’s
mouse port
To computer’s
Video port
NetCommander
PS/2
Keybd
Mouse100T
VideoSerial A
Parallel
PCI 33Mx32b
PCI 33Mx32b
PCI 33Mx32b
PCI 33Mx32b
Serial B
SCSI
To USB Port
To Video port
NetCommander USB
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8. Connection (Cascading Multiple KVM Switches)
The number of connected computers/servers can be increased to up to
256 by cascading an additional level of KVM switches from the B072-
016-1-IP. You can cascade any combination of B072-008-1 and B072-
016-1 KVM switches. In a cascade installation, the B072-016-1-IP is
the rst level KVM, and all KVMs cascaded from it are second level KVMs.
To cascade additional KVM switches, follow the instructions below.
Note:
• IfauserhasbeengrantedaccesstoaportwithasecondlevelKVM
connectedtoit,thentheywillhaveaccesstoalloftheportsonthat
KVM. The only security settings available for the second level KVM
ports are those found in that KVMs OSD.
• SecondlevelKVMportaccesswillbelimitedtothatKVM’sOSDmenu
and keyboard hotkey commands.
• The B072-016-1-IP will not store the video and mouse settings for
secondlevelKVMports.Theuserwillneedtoadjustthesesettingseach
time they access a computer/server connected to a second level KVM.
1. Before connecting a second level KVM, you must rst change its
hotkey to something different than that of the rst level KVM. To do
this, you must connect a keyboard and monitor to the console ports
on the second level KVM, so that you can access its OSD. When
connected, open the second level KVM OSD using the default [Shift]
[Shift] hotkey and navigate to the GENERAL SETTINGS page of the F2
SETTINGS menu. Change the hotkey according to the Hotkey section.
2. Connect a Cat5e/6 cable from an available B072-016-1-IP port
to a B078-101-PS2 SIU. Note: The distance between the rst
and second level KVMs, and between the second level KVMs and
connected computers, must not add up to more than 100 ft..
3. Connect the VGA and PS/2 connectors on the B078-101-PS2 to the
console ports of a B072-008-1 or B072-016-1 KVM switch.
4. Open the B072-016-1-IP local OSD and navigate to the PORTS
SETTINGS page of the F2 SETTINGS menu. Highlight the port that you
just connected the second level KVM to and set its hotkey according
to the PortsSettings section.
5. Repeat steps 1 through 4 for each additional second level KVM switch
you wish to connect.
6. Connect a computer/server to an available port on a second level
KVM switch using Cat5e/6 cable and a B078-101-PS2 or B078-
101-USB Server Interface Unit (SIU). Note: The distance between
therstandsecondlevelKVMs,andbetweenthesecondlevelKVMs
and connected computers, must not add up to more than 100 ft.
7. Repeat step 5 for each computer you are connecting.
9. Initial Settings (Default IP Address)
By default, the B072-016-1-IP is set to have the network’s DHCP server pull an IP Address for it. Referencing the unit’s Mac address, which can be found on the
console’s bottom panel, have your network administrator provide you with the IP address assigned by the DHCP server. If the B072-016-1-IP is not connected
to a network with a DHCP server, it will boot up with the default IP address 192.168.0.155. To set up your own static IP address, you must login to the B072-
016-1-IP Web Conguration Interface, disable DHCP and enter in the desired address information. (See the Device section for details.) Note:Ifyou’reKVM
isconnectedtoanetworkwithaDHCPserver,butisnotgettinganIPaddressassignedtoit,youmayneedtopowerofftheKVMandthenpoweritbackon.
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10. Web Configuration Interface
The Web Conguration Interface is a Java-based utility that allows administrators to congure KVM network and security settings, create and manage
user accounts, and upgrade the IP portion of the KVM rmware. The sections that follow tell you how to log into the Web Conguration Interface, and
use the different settings available to the KVM administrators.
Note: TheWebCongurationInterfacecontrolssettings/accountsfortheIPportionoftheKVMonly.Settings/accountaccessforthelocalconsole
are set via the Local Console OSD.
11. Logging into the Web Configuration Interface
Logging In
1. Open your web browser and enter the IP address assigned to the KVM.
Note:
• OnlySSLconnectionsareallowed,soyoumuststarttheIPaddress
withHTTPS,andnotHTTP.)
• WhenlogginginusingaWindowsXPcomputer,add/ui.jnlp to the
endoftheIPaddress.
2. If a screen appears that states there is a problem with the web
site’s security certicate, click on the option to proceed anyway; the
certicate can be trusted. The Log On page appears, and the Java-
based application begins to install.
3. Prompts will appear asking if you wish to proceed with the Java
installation. Click the option to continue. Note: In the prompts that
appear,selecttheoptiontoalwaystrustcontentfromthissourceto
prevent these prompts from appearing every time you log on.
4. When the installation is complete, the username and password
screen appears.
5. Enter in your username and password as given to you by your system
administrator, and select from the drop-down menu beneath the
username and password elds whether you want to access the
Web Conguration Interface or to Remotely Access the connected
computers. Click the Enter key to proceed.
Web Configuration Interface Main Page
When logging into the Web Conguration Interface, it opens with the
Congurationinterface in the main portion of the screen, with the Device
page displayed.
At the very top of the Web Conguration Interface are menu bars and
icons that allow you to perform various functions. These functions, as well
as all of the settings in the Web Conguration Interface, are described in
the sections that follow.
File Menu
The File Menu in the upper-left of the screen includes three items; Log
On/Off, Close All and Exit.
Log On/Off – When selected, it will close the Web Conguration interface
and display the username and password screen. This function can also
be performed by clicking on the Log On/Off button directly underneath
the File Menu.
Close All – When selected, it will close the Conguration interface in the
main part of the screen, but the rest of the Web Conguration Interface
will remain open. Click the Conguration button to open the Conguration
interface back up.
Exit – When selected, the Web Conguration Interface is closed altogether.
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Window Menu
The WindowMenu includes two items; Cascade and Maximize.
Cascade – When selected, the Conguration interface is minimized. This
function can also be performed by clicking the Cascade button directly
underneath the WindowMenu.
Maximize – When selected, the Conguration interface is maximized.
This function can also be performed by clicking the Maximize button
directly underneath the WindowMenu.
11. Logging into the Web Configuration Interface (Continued)
Help Menu
The Help Menu includes only one item; About.
About – When selected, the About screen appears, which provides you
with information pertaining to the KVM’s IP rmware.
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12. Device
The Device screen is where the administrator can set the KVM network
settings. The elds located in this screen are described below.
Device Name: By default, the KVM device name starts with the letter
D, and is followed by a 6-digit number that can be found on the sticker
on the underside of the KVM. You can change the device name using
this eld. If the DHCP server is published in the DNS server, you may
connect to the KVM using the device name by entering it in as a URL.
(e.g. https://devicename) In addition, where you have access to the
server, your KVMs device name will appear on the DHCP server’s
interface, making it easy to locate.
TCP Port: Enter in a TCP port number here between 800 and 65535. By
default, the TCP port is 900. Note:Therewallorroutersecurityaccesslist
for connected computers must enable inbound communication through
theselectedTCPportfortheB072-016-1-IP.Computersaccessingthe
KVM over IP from a secured LAN need to open the selected port for
outbound communication.
Enable DHCP: When checked, the KVM has its IP address automatically
assigned by the DHCP server. If the B072-016-1-IP is not connected to
a network with a DHCP server, it will boot up with the default IP address
192.168.0.155. Uncheck this box to set a static IP address for the KVM.
This checkbox is checked by default.
MAC Address: The MAC address of the KVM is displayed here. The MAC
address can also be found on the sticker on the underside of the KVM.
IP Address, Subnet Mask and Default Gateway: Enter in the desired static
IP address, Subnet Mask and Default Gateway for the KVM in these elds.
After making any changes to the settings on this page, click the
Save & Restart button to save the changes and restart the KVM switch so
that the changes can be implemented.
13. Administration (User Settings)
The Users page allows administrators to add, edit, delete and block
users in the KVM installation. There are two types of accounts that
can be created: Administrator and User. Up to 200 total accounts can
be created, with any combination of user types. The following section
describes the differences between these account types, and details how
to add, edit, delete and block accounts.
1. Highlight the desired account and click the Edit button.
2. In the Edit User screen, check the Block checkbox, and then click the
OK button.
3. Click the Save button at the top of the screen to save your changes.
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14. Switch Configuration
Server Name
TheSwitchConguration page allows users to give each port a unique
name, making it easier to differentiate between them. By default, ports
are named as Server 1, Server 2, Server 3, etc. To edit port names,
simply highlight the name of the desired port on the SwitchConguration
page and type in whatever name you want. To save the new port name,
click the Save button.
15. User Targets
The User Targets page allows administrators to choose which ports
an account has access to. Although this feature allows administrators
to deny other administrators access to ports on the KVM, it allows
administrators to set their own port access rights, which gives them the
ability to undo any changes to their port access settings made by another
administrator. To assign port access rights to an account, follow the steps
below. Note: If an account is given access to a port that has a second
levelKVMcascadedfromit,theywillhaveaccesstoeachportonthat
KVM.SecuritysettingsforportsonasecondlevelKVMmustbesetwithin
itsownOSD.
1. Select the desired account from the drop-down list at the top of the
page. The ports that the selected account currently has access to will
be checked.
2. Check the ports you want the account to have access to, or uncheck
ports that you don’t want the account to access. You can click the
Select All Targets button to check all of the ports at once.
3. Click the Save button to save the port access rights for the selected
account.
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16. Security
The Security Settings Screen allows the Administrator to modify settings
such as Account Blocking, Password Policy and Idle Timeout.
Account Blocking: This allows the administrator to adjust the settings
that cause a user to be blocked from access after entering an incorrect
username and/or password. The administrator can select how many
attempts the user gets to enter the correct information, the time frame
within which those attempts must be made and how long the user is
forbidden access after failing to enter the correct information in the given
time period.
Password Policy: You have the option of a standard or high security level
password. The table below shows the parameters of the 2 options.
Standard Security Policy High Security Policy
6 characters or more.
Cannot include the user name.
8 characters or more must include at least 1 digit and 1 upper case letter and 1 “special” character as follows
! @ # $ % ^ * ( ) _ - + = [ ] ’ : ; ? / . Cannot include the username.
Note:Thefollowing“special”characters:&<>”{}cannotbeusedineithertheusernameorpassword.Checktheboxtoenablethehighsecurity
passwordpolicy.Unchecked,thestandardsecuritypolicyapplies.
Idle Timeout: Select the Timeout inactivity period after which the user is disconnected from the system. Choose No Timeout to disable Timeout.
During a Timeout, a user will not be able to make changes in the Web Conguration Interface, nor will they be able to move throughout the Interface’s
pages without re-entering their username and password.
Click Save & Restart to save any conguration changes done to the Security Settings page. The NetCommander IP system restarts with the new changes.
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17. SNMP
From this page you can activate or deactivate SNMP logging.
Enable traps: Check to enable SNMP traps of KVM Access events and
operation.
Community: Type the SNMP community
SNMP Manager IP: Enter the SNMP Server IP address
The following table lists the events that are recorded and sent via SNMP traps.
Event Text Code Description
“System Boot” 1010 Reported upon device boot up.
“Server Busy ask for disconnect...” 1030 Reported when a user with take over privileges attempts to login during an active session.
The message is sent before the user chooses whether to take over control of the KVM.
“User login succeeded” 1040 Reported upon every successful user login to the device.
“Login failed wrong user name or password” 1050 Reported upon a login failure due to a wrong username or password.
“Login not succeeded server busy” 1060 Reported when a login is denied because the active session is held by an account with
higher privileges. (Takeover not allowed)
“Logout” 1070 Reported when a user logs out of their remote session.
“Disconnected by another user” 1110 Reported when a takeover has been successfully performed and the previous user’s
session is disconnected.
“Hardware failure” 1200 Reported due to internal device hardware failure. Try disconnecting attached devices
and reboot.
“Hard reset power cycle command” 1220 Reported when a power cycle command is issued. This is only relevant when a special
power cycle product is attached to the device. (e.g. KBPower)
“Viewer login” 1230 Reported when a user accesses the KVM in view only mode while an active session is in place.
“Viewer logout” 1240 Reported when a user accessing the KVM in view only mode logs out of their remote session.
“Global access disabled” 1250 Reported when the device has been blocked for access by an administrator. Remote
access to the KVM is disabled until the administrator unblocks it.
“Block User Account” 1260 Reported when a user is blocked from accessing the KVM due to too many failed login
attempts.
“Successful User Login” 2010 Reported when a user successfully logs into the Web Conguration Interface.
“Login is not successful – wrong user access level” 2020 Reported when a user is denied access to the Web Conguration Interface because they
are not an administrator and not authorized to access it.
“Wrong user name or password” 2030 Reported when a user is denied access to the Web Conguration Interface due to an
incorrect username or password.
“Login is not successful because server is busy” 2040 Reported when a user is denied access to the Web Conguration Interface because an
active session is in place.
“DHCP server setting has been changed” 2060 Reported when the DHCP server network setting is changed.
“Network IP address changed” 2070 Reported when the IP address network setting is changed.
“Network Subnet Mask changed” 2080 Reported when the Subnet Mask network setting is changed.
“Network Default Gateway changed” 2090 Reported when the Default Gateway network setting is changed.
“User Logged out from Cong” 2100 Reported when a user logs out of the Web Conguration Interface.
“TCP Port was changed” 2110 Reported when the TCP port network setting is changed.
“Remote Access type was changed” 2120 Reported when an account’s permission is changed.
“Security settings changed” 2140 Reported when a security setting is changed.
“Restore default factory settings successful” 2150 Reported when the factory default settings are successfully restored.
“Restore default factory settings failed” 2160 Reported when restoring the factory default settings fails.
“Firmware Upgrade successful” 2170 Reported when a rmware upgrade succeeds.
“Firmware Upgrade failed” 2180 Reported when a rmware upgrade fails.
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18. Device Upgrade
The B072-016-1-IP has two sets of rmware; one to control IP access
and another to control the KVM’s Mainboard and OSD. This section of the
Web Conguration Interface allows you to update the KVM switches IP
rmware. The non-IP rmware is updated using the KVM OSD. (See Local
FirmwareUpgrade section for details on updating the non-IP rmware)
1. Go to www.tripplite.com/support and nd the available rmware
upgrades for the B072-016-1-IP, and save them on a computer not
connected to the KVM switch.
2. Login to the Web Conguration Interface and click on the Device button.
The current IP rmware version is displayed in the center of the page.
3. Click the Browse button and navigate to and select the le you just
downloaded.
4. Once the new rmware upgrade le is selected, click the Start Upgrade
button. Upon completion, click the Device Reboot button to nish the
upgrade. Depending on the upgrade, the following settings may be
erased: User settings, server names and mouse/video adjustments.
Networksettings will remain intact.
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19. Safe Mode
If you are in a situation where you can’t access the Web Conguration
Interface via the normal method, you can access the KVM in Safe Mode
to restore the factory settings and/or restore the rmware. To enter Safe
Mode, follow the instructions below:
1. Turn the B072-016-1-IP off.
2. Press and hold down the Local button on the front of the unit for 3-4
seconds, while at the same time powering on the KVM. The B072-
016-1-IP will boot up in Safe Mode.
3. When the KVM boots up in Safe Mode, a new IP address will be
assigned by the DHCP server. Referencing the MAC Address on the
bottom of the KVM, have your Network Administrator identify the new
IP address. If the KVM is connected to a network without a DHCP
server, it will boot up with the default IP address 192.168.2.155.
4. Access the KVM in Safe Mode using the IP address identied in step 3.
The Safe Mode login screen will appear.
5. Login using the username (admin) and password (SAFEmode). The
username and password are case sensitive. The Safe Mode home
screen appears.
Restore Factory Settings
If you forget your username and password, and are unable to log into
the KVM, Safe Mode allows you to restore the KVM to its factory default
settings. To restore the factory settings, follow the instructions below:
1. From the Safe Mode home screen, click on the Restore Factory
Settings link. A prompt appears, asking if you want to proceed.
2. Click the Restore button to proceed. A second prompt will appear,
warning you that network settings may be changed, and asking you
to proceed or cancel.
3. Click the OK button to proceed. When the process completes, and
the KVM factory settings are restored, a prompt will appear asking
you to reboot.
4. Click the Reboot button to restart the KVM with the factory default
settings.
Firmware Upgrade
In the event that a rmware upgrade fails (e.g. if there is a power failure
during the upgrade), and you can no longer access the KVM, Safe Mode
allows you to upgrade the KVM rmware. To upgrade the rmware in Safe
Mode, follow the instructions below:
1. From the Safe Mode home screen, click on the Firmware Upgrade link.
2. Locate the rmware le, click Install, and then click Start Upgrade.
When the rmware upgrade completes, a prompt will appear asking
you to reboot.
3. Click the Reboot button to restart the KVM with the new rmware.
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15
22. Save
To apply any conguration changes you make, you must click the Save button at the top of the screen. Certain changes, such as Device page and
Security page changes, require the KVM to be rebooted. When clicking the Save button after these types of changes, a prompt will appear to inform
you that a reboot is needed. Click Yes to continue with the changes and reboot, or No to cancel.
20. Factory Restore
The Factory Restore function will reset all of the settings and accounts
added by administrators to the Web Conguration Interface. There is a
check box that allows you to leave the network settings unchanged, while
resetting everything else. If this box is not checked, performing a restore
will clear the network settings information.
Warning: Once reset, the data cannot be retrieved.
To restore factory settings
1. Click the Factory Restore button.
2. Check the box if you want to preserve Network settings.
3. Click Restore. Device settings are now restored to their defaults.
21. Security (SSL Certificate)
Click on the SSL Certicate button at the top of the screen to pull up the
screen that allows you to install your own certicate. The elds on this
page are described below.
Certificate File: Browse to locate the Certicate le.
Private File: Browse to locate the Private Key le in PEM format.
Remove any passwords from the Private Key le.
Click Save to apply your changes.
23. Reload
24. Device Reboot
Click the Reload button at the top of the screen to restore the selected pages default values.
Click the Device Reboot to reboot the KVM switch.
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25. Logging In
Note: Windows operating systems can use any browser to remotely
access connected computers. Linux-based computers can only use
Firefoxwhenremotelyaccessingconnectedcomputers.
1. Open your web browser and enter the IP address assigned to the KVM.
Note:
• OnlySSLconnectionsareallowed,soyoumuststarttheIPaddress
withHTTPS,andnotHTTP.)
• WhenlogginginusingaWindowsXPcomputer,add/ui.jnlp to the
endoftheIPaddress.
2. If a screen appears that states there is a problem with the web
site’s security certicate, click on the option to proceed anyway; the
certicate can be trusted. The Log On page appears, and the Java-
based application begins to install.
3. Prompts will appear asking if you wish to proceed with the Java
installation. Click the option to continue. Note: In the prompts that
appear,selecttheoptiontoalwaystrustcontentfromthissourceto
prevent these prompts from appearing every time you log on.
4. When the installation is complete, the username and password
screen appears.
5. Enter in your username and password as given to you by your system
administrator (if this is the rst time the KVM is being accessed, use the
default username admin and password access), and select the Remote
Access option from the drop-down menu beneath the username and
password elds. Click the Enter key to proceed. When rst connecting
to the KVM, an Auto Video Adjust will be performed. When this is
complete, moving your mouse should cause the local and remote
mouse pointers to align. If you’re local and remote mouse pointers do
not sync up, or if you are experiencing slow response time, you may
need to adjust the performance, video and/or mouse settings via the
remote toolbar. These settings are explained later in this manual.
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17
26. Starting a Remote Session
Remote Session Screen
When you initiate a remote session for the rst time, the screen of the
rst computer in the installation that you have access to is displayed.
Subsequent remote sessions will open with the screen of the last
computer that you accessed in your previous session displayed. The
NetCommander KVM allows up to 5 users to login at the same time and
share a remote session. When you login to a shared session, the remote
screen appears with a prompt that informs you that you’re connected to
a shared session.
When in a shared session, the control of the mouse and keyboard is
transferred from user to user. As soon as one user stops using the
keyboard and mouse, another user can immediately jump in and control
the remote session. The following sections describe the various aspects
of a remote session.
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18
27. Remote Toolbar
The NetCommander KVM provides a toolbar that allows the remote
session to be manipulated. The features on the toolbar allow you to
toggle between accessible ports, adjust the video settings of the remote
session, align the local and remote mouse pointers, etc. When a remote
session is initiated, the toolbar is collapsed, and a thin bar appears at the
top-center of the screen. To expand the toolbar, simply move the mouse
pointer over the blue bar at the top-center of the screen. The following
sections describe the different settings found on the toolbar and how to
use them.
Pin Toolbar – Click on this icon to switch between displaying the
toolbar all the time and allowing it to disappear after a few seconds.
The toolbar is set to disappear after a few seconds by default.
Session Profile – Clicking on this icon will display a drop-down list
with three choices; SessionProle,LogOff and About…..
Session Profile
Selecting the session prole option pulls up a screen that allows you
to congure how a remote session is displayed when you login, and to
make your session exclusive, preventing other users from logging in at
the same time. The contents of this screen are described below.
• Local Mouse Pointer – Choose how the local mouse pointer is
displayed in a remote session. Checking None will display the remote
computer’s mouse pointer only. Checking Dot will display the local
mouse pointer as a dot, and the remote mouse pointer as an arrow.
Checking Default will display both local and remote mouse pointers as
arrows.
• On Connect – Check the Auto Hide option to cause the toolbar to
hide itself after a few seconds starting from the next time a remote
session is initiated. When unchecked, the toolbar will be continuously
displayed. Check the Full Screen option to display the remote session
in full screen mode starting from the next time a remote session is
initiated. When unchecked, the remote session will be displayed inside
your web browser.
• Exclusive Session – When you are the only one logged into a remote
session, checking this checkbox will prevent others from logging in at
the same time. When unchecked, up to 5 users can share a remote
session.
• Log Off – Selecting this option will log you out of the KVM Switch.
About
Select this option to pull up a screen that displays rmware versions of
the KVM switch.
Video – Clicking on this icon allows you to adjust the video settings of
the remote session. The settings in this section are described below.
Refresh
In the event that the video of the remote computer does not fully refresh
on its own, select this option to manually refresh it.
Video Adjust
Upon switching ports, a AutoVideoAdjustis performed to bring the remote
computer’s video in line with that of the local computer. In the event that
the initial AutoVideoAdjust is not successful, or does not initiate on its
own, select this option to manually perform an AutoVideoAdjust.
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19
Advanced
If an Auto Video Adjust does not result in acceptable video settings,
selecting this option will bring up a screen that allows you to manually
adjust these settings.
The table below describes the settings in the Advanced screen.
Setting Description
Brightness Position the slider bar to adjust the video Brightness
from a setting between 0 and 100.
Contrast Position the slider bar to adjust the video Contrast from
a setting between 0 and 100.
H. Offset Use the up and down arrows to adjust the horizontal
positioning of the remote video.
V. Offset Use the up and down arrows to adjust the vertical
positioning of the remote video.
Phase Use the up and down arrows to dene the point at
which each pixel is sampled.
Scale Use the up and down arrows to dene the scale
resolution of the remote image.
Select Filter
Choose the level of lter that you wish to place on
the remote video. A higher lter will produce a poorer
image, but can help improve keyboard and mouse
response time. By default, this setting is set to Auto,
which determines the lter level based on the current
noise level.
Noise
This bar represents the amount of video noise present
when a static screen is displayed. The more noise,
the slower your keyboard and mouse response time
will be. Note: If the video noise level is above zero,
the Calibration function (See Calibrate on page 20 for
details) in the Mousedrop-downmaynotwork.
27. Remote Toolbar (Continued)
Performance
Selecting the Performance option pulls up a screen that allows you to
determine the amount of color that is displayed in the remote video.
When the Fixed performance mode is checked, you can select from the
bandwidth options on the right of the screen. A higher setting results
in more colors being displayed and a better quality picture, but can
hinder keyboard and mouse response time. In slower networks, where
keyboard and mouse response time is choppy, selecting a low bandwidth
can help improve performance. When the Adaptive performance mode
is checked, the bandwidth is automatically set by the KVM according to
the network conditions.
Keys – Click this icon to display a list of keyboard key sequences
that can be sent directly to the remote computer, without affecting the
local computer. For example, when pressing the [Control] [Alt] [Delete]
command on the keyboard, the command gets sent to the local computer
instead of the remote computer. By selecting this command from the Keys
drop-down, you can perform the command on the remote computer. To
add/remove a command from the list, select the Special Keys option in
the Keys drop-down. The following screen appears:
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20
Adding a Predetermined Command
1. Click the Add Predened button to pull up a pre-dened list of
keyboard key sequences to choose from.
2. Select a command from the list and click on the OK button to add it
to the Keys drop-down list.
Creating a New Command
1. Click on theRecordNewCustomKey button to display the screen below.
2. Enter a name for the new command in the Label eld.
3. Click on the Start Recording button.
4. Press the desired command keys. As keys are pressed, they are
displayed in the command area in the center of the screen.
5. When you are done entering in the key sequence, click on the Stop
Recording button.
6. To add the command to the Keys drop-down list, click on the OK
button. Click on the Cancel button to exit without saving the command.
Editing a Command
1. Select the desired command from the list and click on the Edit button.
2. The record screen appears, with the current sequence in the command
area in the center of the screen. Click on the Start Recording button.
3. Press the desired command keys. As keys are pressed, the old sequence
is removed and the new keys are displayed in the command area.
4. When you are done editing the key sequence, click on the Stop
Recording button.
5. To add the edited command to the Keys drop-down list, click on the OK
button. Click on the Cancel button to exit without saving the command.
Deleting a Command
1. Select the desired command from the list and click the Delete button.
A prompt appears asking you to conrm the deletion.
2. Click the OK button to delete the command, or click the Cancel
button to exit without deleting the command.
Mouse – Clicking this icon allows you to Calibrate and Align the
local and remote mouse pointers automatically, as well as to manually
adjust the mouse settings.The following sections explain these features,
and also provide general tips for synchronizing the local and remote mice.
Calibrate
For remote computers running Windows NT4, 98 or 2000, selecting
the Calibrate feature will automatically detect the remote mouse speed
settings and make the necessary adjustments to align the local and
remote mouse pointers. If the mouse settings on the remote computer
were ever changed, or if the remote computer is running an operating
system other than Windows NT4, 98 or 2000, you will have to adjust the
mouse settings manually via the Mouse Settings….. screen. (See Mouse
Settings….. below for details.) To calibrate the local and remote mouse
pointers, click on the Calibrate feature in the Mouse drop-down menu. A
prompt will appear on the screen to inform you that calibration is taking
place. If the two mouse pointers don’t align after the prompt disappears,
try moving the mouse cursor around the screen, which can cause them
to align. If that doesn’t work, click on the Align feature in the Mouse drop-
down menu to bring the two together. (See Align below for details) If they
still do not align, follow the manual mouse synchronization steps in the
Mouse Settings…. section below.
Align
When logging into the KVM or accessing a new port, the local and remote
mouse pointers may not be aligned. This does not always mean that they
are not set up properly. Click on the Align feature in the Mouse drop-down
menu to bring them together. If this does not bring the local and remote
mouse pointers into alignment, follow the steps in the Calibration (See
above) and/or Mouse Settings…. (See below) sections.
27. Remote Toolbar (Continued)
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