Tripp Lite AGSM7499 User manual

1
Owner’s Manual
1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
Copyright © 2015 Tripp Lite. All rights reserved. SmartPro®is a registered trademark of Tripp Lite.
Español 22
Français 43
SmartPro®2U Rackmount
Intelligent, Line-Interactive UPS Systems
120V Sine Wave Output • 2200VA—3000VA Capacities
SMART2200RM2U
(Series Number: AGSM8207)
SMART2200RMXL2U
(Series Number: AGSM8208)
SM2200RMXL2UP
(Series Number: AGSM7012)
SMART3000RM2U
(Series Number: AGSM8209)
SMART3000RMXL2U
(Series Number: AGSM7010)
SMART3000RM2UP
(Series Number: AGSM7499)
Not suitable for mobile applications.
SMART2600RM2U
(Series Number: AGSM7012)
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2
Important Safety Instructions
SAVE THESE INSTRUCTIONS
This manual contains important instructions that should be followed during the installation,
operation and storage of this product. Failure to heed these warnings may affect the warranty.
UPS Location Warnings
•Use caution when lifting the UPS. Because of the considerable weight of all rackmount UPS
systems, at least two people should assist in lifting and installing them.
•Install the UPS indoors, away from excess moisture or heat, dust or direct sunlight.
•For best performance, the ambient temperature near the UPS should be between 0° C and 40° C
(between 32° F and 104° F).
•Leave adequate space around all sides of the UPS for proper ventilation. Do not obstruct its vents
or fan openings.
•When mounting the UPS system in a tower orientation, make sure the LCD Screen panel is at the
top of the UPS, not at the bottom.
•Do not mount unit with its front or rear panel facing down (at any angle). Mounting in this manner
will seriously inhibit the unit’s internal cooling, eventually causing product damage not covered
under warranty.
UPS Connection Warnings
•The UPS contains its own energy source (battery). The output terminals may be live even when
the UPS is not connected to an AC supply.
•Connect the UPS to a properly grounded AC power outlet. Do not modify the UPS’s plug in a way
that would eliminate the UPS’s connection to ground. Do not use adapters that eliminate the
UPS’s connection to ground.
•Do not plug the UPS into itself; this will damage the UPS and void your warranty.
•If you are connecting the UPS to a motor-powered AC generator, the generator must provide
filtered, frequency-regulated computer-grade output. Connecting the UPS to a generator will void
its Ultimate Lifetime Insurance.
Equipment Connection Warnings
•Use of this equipment in life support applications where failure of this equipment can reasonably
be expected to cause the failure of the life support equipment or to significantly affect its safety
or effectiveness is not recommended. Do not use this equipment in the presence of a flammable
anesthetic mixture with air, oxygen or nitrous oxide.
•Do not connect surge suppressors or extension cords to the output of the UPS. This might
damage the UPS and may affect the surge suppressor and UPS warranties.
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3
Battery Warnings
•Batteries can present a risk of electrical shock and burn from high short-circuit current. Observe
proper precautions. Do not dispose of the batteries in a fire. Do not open the UPS or batteries.
Do not short or bridge the battery terminals with any object. Unplug and turn off the UPS before
performing battery replacement. Use tools with insulated handles. There are no user-serviceable
parts inside the UPS. Battery replacement should be performed only by authorized service
personnel using the same number and type of batteries (Sealed Lead-Acid). The batteries
are recyclable. Refer to your local codes for disposal requirements or visit www.tripplite.com/
UPSbatteryrecycling for recycling information. Tripp Lite offers a complete line of UPS System
Replacement Battery Cartridges (R.B.C.).Visit Tripp Lite on the Web at www.tripplite.com/support/
battery/index.cfm to locate the specific replacement battery for your UPS. The RBC Type can
also be found on the label affixed to the Battery Retention Plate.
•During hot-swap battery replacement, the UPS will not provide backup power in the event of a
blackout or other power interruptions.
•Do not operate the UPS without batteries.
External Battery Connection Warnings
•When adding external battery packs to select models with external battery pack connectors,
connect only Tripp Lite-recommended battery packs of the correct voltage and type. Do not
connect or disconnect battery packs when the UPS is operating on battery power.
Visit www.tripplite.com/support/battery/index.cfm to locate the supported battery type(s) for
your UPS.
UPS and Battery Recycling
Please recycle Tripp Lite Products. The batteries used in Tripp Lite products are
sealed Lead-Acid batteries. These batteries are highly recyclable. Please refer to
your local codes for disposal requirements.
You can call Tripp Lite for recycling info at 1-773-869-1234.
You can go the Tripp Lite Website for up-to-date information on recycling the batteries or any
Tripp Lite product. Please follow this link: http://www.tripplite.com/support/recycling-program/
Important Safety Instructions
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4
A
AB
C
CB
1
2
3
4
DD
Mounting (Rack)
Mount your equipment in either a 2-post or 4-post rack or rack enclosure. The user must
determine the fitness of hardware and procedures before mounting. If hardware and procedures
are not suitable for your application, contact the manufacturer of your rack or rack enclosure. The
procedures described in this manual are for common rack and rack enclosure types and may not
be appropriate for all applications.
Note: The illustrations may differ from your model.
4-Post Mounting
1The included plastic pegs Awill temporarily
support the empty rackmount shelves B
while you install the permanent mounting
hardware. Insert a peg near the center of
the front and rear bracket of each shelf as
shown. (Each front bracket has 6 holes and
each rear bracket has 3 holes.) The pegs
will snap into place.
After installing the pegs, expand each shelf
to match the depth of your rack rails. The
pegs will fit through the square holes in the
rack rails to support the shelves. Refer to
the rack unit labels to confirm that the
shelves are level in all directions. Note: The
support ledge of each shelf must face
inward.
2Secure the shelves Bto the mounting rails
permanently using the included screws and
cup washers Cas shown. Place the cup
washer between the screw and the rack so
that the screw enters the wider opening of
the cup washer first.
Place 4 screws total at the front and 4
screws total at the back.
Tighten all screws before proceeding.
Warning: Do not attempt to install your
equipment until you have inserted and
tightened the required screws. The
plastic pegs will not support the weight
of your equipment.
3Attach your equipment’s mounting brackets
to the forward mounting holes of the
cabinet using the hardware included with
your equipment. The mounting bracket
“ears” should face forward. (Some
equipment may have pre-installed or
integral mounting brackets.)
4With the aid of an assistant (if necessary),
lift your equipment and slide it into the
shelves. Attach the equipment mounting
brackets to the forward mounting rails with
user-supplied screws and washers D.
Tighten all screws securely.
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5
Mounting (Rack) continued
2-Post Mounting
2-post mounting requires a Tripp Lite 2-Post Rackmount Installation Kit (model: 2POSTRMKITWM,
sold separately).
Mounting (Tower)
Warning: When mounting the UPS system in a tower orientation, make sure the LCD
Screen panel is at the top of the UPS, not at the bottom.
Note: To mount the UPS in an upright (tower) position, 2-9USTAND is required (sold separately).
Rotate the LCD Screen panel for easy viewing
while the UPS is tower mounted. Insert a small
screwdriver, or other tool, in the slots on either
side of the panel. Pop the panel out, rotate it
and pop the panel back in place.
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6
2
3A
1
Quick Installation
1Plug the UPS into an outlet on
a dedicated circuit.
NOTE! after you plug the UPS into a live
AC outlet, the UPS (in “Standby” mode)
will automatically charge its batteries,
but will not supply power to its outlets
until it is turned ON.
2Plug your equipment into
the UPS.*
* Your UPS is designed to support only electronic
equipment. You will overload the UPS if the total
VA ratings for all the equipment you connect
exceeds the UPS’s Output Capacity. To find your
equipment’s VA ratings, look on their
nameplates. If the equipment is listed in amps,
multiply the number of amps by 120 to
determine VA. (Example: 1 amp × 120 = 120
VA). If you are unsure if you have overloaded
the UPS’s outlets, see LOAD icon description in
LCD Interface section under Basic Operation.
3Turn the UPS ON.
Press and hold the button Afor one
second. The alarm will beep once briefly.
Note: UPS system will function properly upon
initial startup, however, maximum runtime and a
successful self-test will only be accessible after it
has been charged for 24 hours.
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7
1A
1B
2A
4-5
2B
Optional Installation
These connections are optional. Your UPS will function properly without these connections.
1USB and RS-232 Serial
Communications
Use the included USB cable (see 1A) or
DB9 serial cable (see 1B) to connect the
communication port on your computer to
the communication port of your UPS. Install
on your computer the Tripp Lite PowerAlert
Software appropriate to your computer’s
operating system.
2EPO Port Connection
This optional feature is only for those
applications which require connection to a
facility’s Emergency Power Off (EPO) circuit.
When the UPS is connected to this circuit, it
enables emergency shutdown of the UPS’s
inverter.
Using the cable provided, connect the EPO
port of your UPS (see 2A) to a user-supplied
normally closed or normally open switch
according to the circuit diagram (see 2B).
The EPO port is not a phone line surge
suppressor; do not connect a phone line to
this port.
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8
3
A
Optional Installation continued
3External Battery Connection
(Select Models)
Your UPS comes with a robust internal
battery system; external batteries are
needed only to extend runtime. Adding
external batteries will increase recharge
time as well as runtime. This UPS supports
BP48V24-2U (limit 1) and BP48V60RT-3U
(unlimited).
The illustration (see 3) shows the location of your UPS’s External Battery Connector Awhere
you will insert the battery pack cable. Complete installation instructions for your battery pack
appear in the battery pack owner’s manual. Make sure that cables are fully inserted into their
connectors. Small sparks may result during battery connection; this is normal.
Do not connect or disconnect battery packs when the UPS is running on battery power.
Caution! When an external battery pack is connected, make sure the AC load does not
exceed the nameplate rating. Select models are derated when an external battery pack
is connected. See UPS nameplate label for derating details.
When connecting external batteries to the UPS, go to the Tripp Lite website at www.tripplite.
com/en/support/bpconfig/index.cfm to download the External Battery Pack Utility software to
configure your UPS for external battery support.
Note:
1. The runtime and charger rate will automatically recalculate once the External Battery Pack Tool process is
complete.
2. If the setup will no longer include external batteries, the UPS can be configured to work without external
batteries via the LCD Screen. See External Battery Settings Control section under Basic Operation for
details.
3. If external battery packs are removed, the UPS must be reset to “NO EXTERNAL BATTERY” via the LCD
interface or the External Battery Configuration Program available on the Tripp Lite website. Failure to do
so may result in damage to the internal batteries due to over-charging.
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9
Note: This LCD image is shown
with all icons illuminated. Under
normal conditions, only select
icons will be lit.
Basic Operation
LCD Interface
3-Digit Display: This display is generally used to show values for a given
“Display” or “Control” screen.
“ON/OFF” Button
• To turn the UPS ON: After you plug the UPS into a live AC outlet, the UPS (in
”Standby” mode) will automatically charge its batteries, but will not supply
power to its outlets until it is turned ON. With the UPS plugged into a live AC
wall outlet, press and hold the “ON/OFF” button for one second.* The UPS
will beep once to indicate ON status. Release the button.
• To cold-start the UPS: If utility power is absent, you can “cold-start” the UPS
(i.e.: turn it ON and supply power for a limited time from its batteries) by
pressing and holding the “ON/OFF” button for one second.* The UPS will beep
once to indicate ON status. Release the button.
• To turn the UPS OFF: With the UPS ON and receiving utility power, press and
hold the “ON/OFF” button for 2.5 seconds.* The UPS will beep once to
indicate OFF status. Then unplug the UPS from the wall outlet. The UPS will
be completely OFF.
* If the user unintentionally presses the ON/OFF button, the OFF function can be temporarily
canceled by continuing to hold the ON/OFF button until the UPS beeps and then
momentarily pressing either the MODE button or the ENTER/MUTE button. Once both
buttons are released, the UPS will remain ON.
“MODE” Button
To enable viewing of power displays and control menu options, tap this button.
See “Display Power Conditions” & “Control Menu Options” for details.
• Can be used in conjunction with the ON/OFF button to cancel the “OFF”
function. See “ON/OFF Button” instructions above.
• Can be used in conjunction with the ENTER/MUTE button to restore the LCD
to Factory Mode. See “Control Menu Options”.
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Basic Operation continued
“ENTER/MUTE” Button
To toggle settings options while viewing a control menu option, tap this button.
The UPS power failure alarm can also be temporarily silenced by tapping this
button. Once silenced, an alarm will automatically re-sound to indicate low
battery conditions and can no longer be silenced.
• Can be used in conjunction with the ON/OFF button to cancel the “OFF”
function. See “ON/OFF Button” instructions above.
• Can be used in conjunction with the ENTER/MUTE button to restore the LCD
to Factory Mode. See “ON/OFF Button” instructions.
Note: Alarm-free silent operation is available by setting the alarm to disable
(see CONTROL MENU OPTIONS / ALARM ENABLE-DISABLE section).
Battery Capacity: This will be active in all “Display” modes, but is not shown
in “Control” modes.
AC Input: This indicates that the unit is running in Line Mode and supplying AC
power to equipment connected to the output.
Battery Input: This will flash to indicate that the UPS is not receiving AC input
and is running in inverter mode. The Battery Input icon is also used in
conjunction with the EVENTS icon to indicate On Battery events.
Replace Battery Icon: In the event that UPS batteries expire and require
replacement, this icon and the warning icon will flash. This icon will also flash
after a failed UPS self-test (see the BASIC OPERATION / CONTROL MENU
OPTIONS / SELF-TEST section for more information).
Warning: This will flash to let the user know that there’s a warning condition
and immediate action must be taken:
1. For Replace Battery: Replace Battery and Warning icons flash during any
normal “Display” mode.
2. For Overload: Load, Warning and Load Percentage icons will flash, the alarm
will sound repeatedly and the LCD screen will switch from the user-selected
display mode to Load Percentage. Overload indication is available in both AC
and battery modes. CAUTION! Any overload condition that is not corrected by
the user immediately may cause the UPS to shut down and cease supplying
power in the event of a blackout or brownout.
EVENTS Icon: Displayed in conjunction with the AVR icon and BATT icons to
indicate the number of On Battery or AVR events that have occurred.
Alarm Off: Indicates that the alarm is disabled.
Alarm On: Indicates that the alarm is enabled.
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Basic Operation continued
INPUT Icon: Indicates that the 3-digit value displayed is the Input Voltage.
OUTPUT Icon: Indicates that the 3-digit value displayed is the Output Voltage.
LOAD Icon: Displayed in two modes:
1. Displayed in conjunction with the % icon and 3-digit value to indicate the
load percentage.
2. Displayed in conjunction with KWH/Day and 3-digit value to indicate daily
power consumption.
3. Both the LOAD icon and Warning icon will flash to indicate an overload.
BATT Icon: Displayed in two modes:
1. BATT icon (displayed in conjunction with % icon and 3-digit value) indicates
the Battery Capacity %.
2. BATT icon is shown with TEST icon to indicate self test mode or control
mode.
% Icon: Indicates units of %.
TEST Icon: Displayed in conjunction with BATT icon to indicate that the UPS is
performing a self-test.
RUNTIME Icon: Displayed in conjunction with the MIN icon and 3-digit value to
indicate Runtime in minutes.
MIN Icon: Indicates units of minutes.
1. Displayed in conjunction with RUNTIME icon and 3-digit value to indicate
battery runtime in minutes.
2. Displayed in conjunction with the 3-digit value (reporting “LCD”) to indicate
the minimum brightness.
VWA Icon: This is a multipurpose icon which indicates units of Volts, VA, Watts,
or Amps (V, VA, W, or A will be shown).
K Icon: Displayed in conjunction with the W to indicate Kilowatts. It is also
used in conjunction with the WH and /DAY icons to indicate Kilowatt Hours per
Day.
H and /DAY Icons: Displayed in conjunction with “K” and “W” icons to indicate
Kilowatt Hours per day (KWH/DAY).
Sensitivity Icon: Displayed to set the AC input line sensitivity setting.
Sensitivity settings available are 100% (high sensitivity), 50% (medium
sensitivity), and 25% (low sensitivity).
SCROLL Icon: When enabled, the display will automatically cycle through each
DISPLAY mode of the LCD once per two-second interval. If a button is pressed
while Scroll Mode is enabled, the scroll function will pause for 10 seconds to
allow the user to manually make menu selections before resuming scroll.
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Automatic Voltage Regulation Icon: Indicates that the AC input is either low
or high and that the AVR function is actively boosting or cutting the line. The
AVR icon is also used in conjunction with the EVENTS icon to indicate AVR
events.
EXTERNAL BATTERY Icon (Select Models): Displayed only when the EXTERNAL
BATTERY SETTING CONTROL is active.
BATTERY CAPACITY Icon: Used to better describe the battery capacity bar
graph.
Basic Operation continued
Display Power Conditions
Use the button to advance through power conditions.
1. Voltage In 2. Voltage Out 3. Estimated Runtime
(in minutes)
4. Load %
5. Load Wattage* 6. KWH/Day** 7. Battery Capacity %
*Load Wattage is displayed in watts up to “999”, and then will be displayed in Kilowatts.
** The Kilowatt Hour usage per day reports daily power consumption of equipment connected to the UPS in
KWH in a 24-hour cycle. Press and hold the button for 4 seconds to reset the accumulator to “0”.
Note: When the UPS is in Battery Mode (power is supplied to the output from the batteries), the BATTERY icon
will be lit in the display instead of the AC INPUT icon.
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13
Basic Operation continued
Control Menu Options
Enable/Disable Alarm
Tap the button repeatedly to advance to the LCD display featuring the icon. Press the
button to select ON or OFF alarm mode settings. The last option displayed before navigating away
from this menu option will be the selected setting.
Note: Disabling the alarm via this control menu option will silence the alarm under all conditions, including low
battery conditions.
LCD Brightness
Tap the button repeatedly to advance to the LCD Brightness display marked “LCD”. Press the
button to select Medium Backlight (default), High Backlight or Dim Backlight. The last option
displayed before navigating away from this menu option will be the selected setting.
Note: The default brightness is set at medium. Any time a button is pressed, the LCD will engage the high
brightness setting. After 2 minutes of inactivity, the backlight will revert to the selected setting until a button is
pressed.
Self-test
Tap the button repeatedly to advance to the TEST BATT display. Press the button to initiate
the test. The test will last approximately 10 seconds as the UPS switches to battery to test the
capacity with a load. Upon completion of the test, the display will indicate PAS or BAD (pass or
bad) for 20 seconds, and then return to the home screen. Connected equipment can remain on
during the test. Do not unplug your UPS to test it; this will remove safe electrical grounding.
Note: If the self-test result is BAD, it may be due to the batteries not being charged for 24 hours. Fully charge
the batteries and repeat the self-test. Please refer to the note under Step 3 on page 6.
A Replace Battery Condition will result in the Replace Battery and Warning icons flashing every
second and the audible alarm sounding repeatedly.
Scroll Control
This display option allows the user to select the option to automatically scroll each operating
condition of the UPS (such as Input Voltage, Output Voltage and Runtime) automatically.
Tap the button repeatedly to advance to the Scroll display as shown above.
Press the button to advance to the next available option. The last option displayed, before
navigating away from this menu option, will be the selected setting.
Note:
1. Each condition is displayed in 2 second intervals.
2. If a button is pressed while Scroll Mode is enabled, the scroll function will pause for 10 seconds to allow the
user to manually make menu selections.
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ON Battery Events
This feature allows the user to view the number of times the UPS has experienced an ON Battery
Event. To reset the counter to “0”, press and hold the button.
Basic Operation continued
Tap the button repeatedly to advance to the ON Battery Events display, as shown above.
Note: The value displayed is a random value used for example reference.
AVR Events
This feature allows the user to view the number of times the UPS has experienced an Automatic
Voltage Regulation Event. To reset the counter to “0”, press and hold the button.
Tap the button repeatedly to advance to the AVR display, as shown above.
Note: The value displayed is a random value used for example reference.
Power Sensitivity
This setting is normally set to 100%, which enables the UPS to protect against waveform
distortions in its AC input. When such distortion occurs, the UPS will normally switch to providing
pure sine wave power from its battery reserves for as long as the distortion is present. In some
areas with poor utility power or where the UPS’s input power comes from a backup generator,
frequent brownouts and/or chronic waveform distortion could cause the UPS to switch to battery
too often, draining its battery reserves. You may be able to reduce how often your UPS switches to
battery due to waveform distortion or brownouts by experimenting with different settings. As the
setting is reduced, the UPS becomes more tolerant of variations in its input power’s AC waveform.
Note: When experimenting with different settings, operate connected equipment in a safe test mode so that the
effect on the equipment of any waveform distortions in the UPS’s output can be evaluated without disrupting
critical operations. The experiment should last long enough to assure that all expected line conditions are
encountered.
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15
YES
Basic Operation continued
Tap the button repeatedly to advance to Sensitivity display, as shown on the previous page.
Press the button to advance through the options. The last option displayed, before navigating
away from this menu option, will be the selected setting.
External Battery Setting Control (Select Models)
This control menu option only appears when the UPS is configured using the External Battery Utility
software and is reporting “YES” in the External Battery LCD Control Screen. The only available LCD
interface configuration option is to change the setting from “YES” to “NO” external batteries.
Note: See the Optional Installation section for information on configuring the UPS for external battery operation
using the External Battery Utility software.
Tap the button repeatedly to advance to the External Battery display, as shown above.
To set the UPS to “NO” External Battery, press and hold the button for 3.5 seconds.
Note: The Battery Runtime calculation is based on this setting. The runtime and charger rate will automatically
recalculate once the external battery setting is configured for “NO” external batteries.
Factory Mode Reset
The LCD settings can be restored to Factory Mode by holding the MODE and ENTER/MUTE buttons
simultaneously for 5 seconds while in any display mode.
CAUTION: This action cannot be undone. The user must reconfigure the UPS for external
batteries if the UPS’s setup includes external batteries.
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16
15A 120V
NEMA 5-15R
20A 120V
NEMA 5-20R
30A 120V
NEMA L5-30R
20A 120V
NEMA L5-20R
Basic Operation continued
Other UPS Features (Rear Panel)
AC Outlets: All models include NEMA 5-15R and/or NEMA
5-20R outlets. Select models also include NEMA L5-30R and/or NEMA L5-20R
outlets. These outlets provide your connected equipment with AC line power
during normal operation and battery power during blackouts and brownouts. The
UPS protects equipment connected to these outlets against damaging surges
and line noise. If you have a serial or USB connection to your UPS, you can
remotely reboot connected equipment by turning the outlets OFF and ON using
Tripp Lite’s PowerAlert Software. The outlets are divided into one or more load
banks (labelled “LOAD 1,” etc.) which may be remotely switched OFF and ON
without interrupting power to equipment connected to the other outlets. Outlets
labelled “UNSWITCHED” may not be remotely switched off.
Communications Ports (USB or RS-232): These ports connect your UPS to
any workstation or server. Use with Tripp Lite’s PowerAlert Software and included
cables to enable your computer to automatically save open files and shut down
equipment during a blackout. Also use PowerAlert Software to monitor a wide
variety of AC line power and UPS operating conditions. Consult your PowerAlert
Software manual or contact Tripp Lite Customer Support for more information.
See “USB and RS-232 Serial Communications” in the “Optional Installation”
section for installation instructions.
EPO (Emergency Power Off) Port: Your UPS features a EPO port that may be
used to connect the UPS to a contact closure switch to enable emergency
inverter shutdown. See Optional Installation.
Accessory Slot: Remove the small cover panel from this slot to install optional
accessories to remotely monitor and control your UPS. Refer to your accessory’s
manual for installation instructions. Contact Tripp Lite Customer Support at
www.tripplite.com/support for more information, including a list of available
SNMP, network management and connectivity products.
External Battery Connector (optional on select models): Use to connect
Tripp Lite external battery packs for additional runtime. Refer to instructions
available with the battery pack for complete connection information and safety
warnings. Visit www.tripplite.com/support/battery/index.cfm to locate the
supported battery type(s) for your UPS.
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17
Basic Operation continued
Output Breaker (select models): Your UPS features one or more breakers that
protect your UPS from output overload. If one or more breakers trip, remove
some of the load on the circuit(s), then reset them by pressing the breaker
switch(es) in.
Ground Screw: Use this to connect any equipment that requires a chassis
ground.
Storage and Service
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press
and hold the “ON/OFF” button for two seconds (an alarm will beep once briefly after the interval
has passed); then, unplug the UPS from the wall outlet. If you store your UPS for an extended
period of time, recharge the UPS batteries once every three months: plug the UPS into a wall
outlet; allow it to charge for 12 hours; and then unplug it and place it back in storage. If you leave
your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of
capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.
tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit’s model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping
instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to
the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is
not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the outside of the
package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you
request the RMA.
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18
1
3
2
4A
4B
4 x screws
4 x screws
Battery Replacement
Under normal conditions, the original batteries in your UPS will last many years. See Safety section
before replacing batteries. The batteries are designed for hot-swap replacement (i.e. leaving the
UPS in ON mode), but some qualified service personnel may wish to put the UPS in the OFF mode
and disconnect equipment before proceeding. Note: Refer to the label on the battery retention
plate for the R.B.C. part number.
SMART3000RM2UP and SMART3000RMXL2U Battery (RBC58-2U)
Replacement Procedure
2Remove Battery Retention Plate
3Disconnect Batteries
4Remove/Recycle Batteries
First, 4A remove the left row of batteries.
Then, 4B slide the right row of batteries to
the left and remove.
1Remove Front Panel
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19
5B
7
6
5A
8
4 x screws
4 x screws
Battery Replacement
5Add New Batteries
First, 5A install the right row of batteries by
inserting them and sliding them to the
right. Then, 5B install the left row of
batteries.
6Connect Batteries
Attach both sets of connectors as shown:
black-to-black and red-to-red.
Always ensure that the battery
terminals are properly secured.
7Replace Battery Retention Plate
8Replace Front Panel
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20
1
5
3
7
2
6
48
4 x screws
4 x screws
4 x screws
4 x screws
Battery Replacement
SMART3000RM2U, SMART2600RM2U, SM2200RMXL2UP,
SMART2200RMXL2U and SMART2200RM2U Battery (RBC94-2U)
Replacement Procedure
5Add New Batteries
Install the replacement batteries by sliding
them directly into the UPS cabinet.
2Remove Battery Retention Plate
3Disconnect Batteries
4Remove/Recycle Batteries
Remove batteries by sliding them directly
out of the UPS cabinet.
6Connect Batteries
Attach both sets of connectors as shown:
black-to-black and red-to-red.
Always ensure that the battery
terminals are properly secured.
7Replace Battery Retention Plate
8Replace Front Panel
1Remove Front Panel
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