Tunstall ComStation IP User manual

00 8813 85
tunstall.de
ComStationIP
Order no. 76 0605 50
User Guide

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Our policy of continual development means that product specification and
appearance may change without notice. Tunstall does not accept responsi-
bility for any errors and omissions within this document.
© 2021 Tunstall GmbH, 04/21 (Rev. 1.0)
Tunstall GmbH | Orkotten 66 | 48291 Telgte | Germany

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Table of Contents
1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1.1 General safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.2 If a fault is displayed... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
1.3 If the connection to control unit is interrupted... . . . . . . . . . . . . . . .13
1.4 If the indicator on the device is solid red... . . . . . . . . . . . . . . . . . . . .14
2 Basic knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2.1 FlamencoIP+ nurse call system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2.2 Sample ward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
2.3 What else you should know. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
3 Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
3.1 Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.2 Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
3.3 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
3.4 Touch keys on the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
3.5 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
3.6 Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
3.7 Menu bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.8 Call list and staff list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
4 Log in / Log out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
4.1 Log in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
4.2 Log out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
5 Speech connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
5.1 Speech connections on the ComStationIP . . . . . . . . . . . . . . . . . . . . . . . . . . .38
5.2 Status of the speech connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5.3 Hands-free speaking or using the handset . . . . . . . . . . . . . . . . . . . . .40

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5.4 Volume keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
6 Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
6.1 Call types and categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
6.2 How calls are displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
6.3 Basic procedure for call handling . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
6.4 This is how you handle a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7 Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
7.1 Announcement targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
7.2 This is how you make an announcement . . . . . . . . . . . . . . . . . . . . . .63
8 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
8.1 Call destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
8.2 Calling a room in your ward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
8.3 Calling another ComStationIP in your ward . . . . . . . . . . . . . . . . . . . .70
8.4 Calling the ManagementCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
8.5 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
9 Ward coupling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
9.1 Basic knowledge on ward coupling . . . . . . . . . . . . . . . . . . . . . . . . . . .80
9.2 Activating / deactivating a ward coupling . . . . . . . . . . . . . . . . . . . . .82
10 Shift operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
10.1 Basic knowledge on shift operation . . . . . . . . . . . . . . . . . . . . . . . . . .86
10.2 Activating/deactivating a shift. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
11 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
11.1 Adjusting the current volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
11.2 Adjusting volumes in standby mode. . . . . . . . . . . . . . . . . . . . . . . . . .95
12 Putting the device into operation. . . . . . . . . . . . . . . . . . . . . . . . . . .97
12.1 Scope of supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
12.2 Location for the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
12.3 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

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12.4 Desktop installation or wall mounting . . . . . . . . . . . . . . . . . . . . . . .101
12.5 Configuring the nurse call system . . . . . . . . . . . . . . . . . . . . . . . . . . .103
12.6 Connecting the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
12.7 Changing default setting for fault acoustic. . . . . . . . . . . . . . . . . . . .108
12.8 Changing default setting for privacy mode . . . . . . . . . . . . . . . . . . .110
13 Cleaning and disinfection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
14 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

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1 Safety instructions
This chapter covers the following topics:
▪General safety instructions
▪If a fault is displayed...
▪If the connection to control unit is interrupted...
▪If the indicator on the device is solid red...

1 Safety instructions
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1.1 General safety instructions
▪Before the device can be used, it has to be put into operation by a tech-
nician, see page 97.
▪This user guide assumes that you are familiar with the nursing proce-
dures in hospitals.
▪You must acquire sufficient knowledge about operating and using the
nurse call system via suitable measures such as training sessions. The
measures must be repeated if necessary. This user guide assumes that
the reader possesses sufficient knowledge.
▪Make sure that all connecting cables of the device are always con-
nected.
▪Never place the device in a humid environment. Take care that is does
not become wet. The device is powered by electricity and thus should
not be exposed to moisture.
▪Bright sunlight can impair the readability of the display. Place the
device in a non-reflective location.
▪The device is under the prescribed limits regarding electromagnetic
compatibility. Nevertheless, faults can occur in individual cases and
under certain conditions. In this case, you must increase the distance
between the affected devices or take appropriate measures to repair
the faults.
▪Never open the housing of the device. In case of a fault, return the
device to the supplier.
WARNING! Please follow the safety instructions below for the
safety of staff and patients:

1 Safety instructions
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WARNING! This device cannot be used to send an emergency
call to a control centre, e.g. to alert the police or fire brigade.
This means that you cannot call the European emergency
number 112 with this device.

1 Safety instructions
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1.2 If a fault is displayed...
If the fault icon appears in the status bar, you must deal with it
immediately.
There is a fault in the nurse call system. This means that perhaps you can
no longer be called from every room.
If the acoustic fault display on your device is enabled, you will also be
acoustically alerted about the fault by a tone sequence.
You must immediately do the following:
1. Tap the fault icon in the status bar:
✔All rooms in your ward with faults are shown. The tone for the fault dis-
play is turned off.
Fig. 1: Fault icon
Fig. 2: Fault icon. Tap to find out about the fault.
Monday 30 March 2020
Ward 1
CALLS STAFFED ROOMS
56
Monday 30 March 2020
Ward 1
CALLS STAFFED ROOMS
56