Tunstall ComStation IP User manual
00 8813 85
tunstall.de
ComStationIP
Order no. 76 0605 50
User Guide
2
Our policy of continual development means that product specification and
appearance may change without notice. Tunstall does not accept responsi-
bility for any errors and omissions within this document.
© 2021 Tunstall GmbH, 04/21 (Rev. 1.0)
Tunstall GmbH | Orkotten 66 | 48291 Telgte | Germany
3
Table of Contents
1 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
1.1 General safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.2 If a fault is displayed... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
1.3 If the connection to control unit is interrupted... . . . . . . . . . . . . . . .13
1.4 If the indicator on the device is solid red... . . . . . . . . . . . . . . . . . . . .14
2 Basic knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2.1 FlamencoIP+ nurse call system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2.2 Sample ward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
2.3 What else you should know. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
3 Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
3.1 Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.2 Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
3.3 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
3.4 Touch keys on the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
3.5 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
3.6 Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
3.7 Menu bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.8 Call list and staff list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
4 Log in / Log out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
4.1 Log in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
4.2 Log out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
5 Speech connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
5.1 Speech connections on the ComStationIP . . . . . . . . . . . . . . . . . . . . . . . . . . .38
5.2 Status of the speech connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5.3 Hands-free speaking or using the handset . . . . . . . . . . . . . . . . . . . . .40
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5.4 Volume keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
6 Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
6.1 Call types and categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
6.2 How calls are displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
6.3 Basic procedure for call handling . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
6.4 This is how you handle a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
7 Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
7.1 Announcement targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
7.2 This is how you make an announcement . . . . . . . . . . . . . . . . . . . . . .63
8 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
8.1 Call destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
8.2 Calling a room in your ward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
8.3 Calling another ComStationIP in your ward . . . . . . . . . . . . . . . . . . . .70
8.4 Calling the ManagementCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
8.5 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
9 Ward coupling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
9.1 Basic knowledge on ward coupling . . . . . . . . . . . . . . . . . . . . . . . . . . .80
9.2 Activating / deactivating a ward coupling . . . . . . . . . . . . . . . . . . . . .82
10 Shift operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
10.1 Basic knowledge on shift operation . . . . . . . . . . . . . . . . . . . . . . . . . .86
10.2 Activating/deactivating a shift. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
11 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
11.1 Adjusting the current volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
11.2 Adjusting volumes in standby mode. . . . . . . . . . . . . . . . . . . . . . . . . .95
12 Putting the device into operation. . . . . . . . . . . . . . . . . . . . . . . . . . .97
12.1 Scope of supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
12.2 Location for the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
12.3 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
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12.4 Desktop installation or wall mounting . . . . . . . . . . . . . . . . . . . . . . .101
12.5 Configuring the nurse call system . . . . . . . . . . . . . . . . . . . . . . . . . . .103
12.6 Connecting the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
12.7 Changing default setting for fault acoustic. . . . . . . . . . . . . . . . . . . .108
12.8 Changing default setting for privacy mode . . . . . . . . . . . . . . . . . . .110
13 Cleaning and disinfection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
14 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
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1 Safety instructions
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1.1 General safety instructions
▪Before the device can be used, it has to be put into operation by a tech-
nician, see page 97.
▪This user guide assumes that you are familiar with the nursing proce-
dures in hospitals.
▪You must acquire sufficient knowledge about operating and using the
nurse call system via suitable measures such as training sessions. The
measures must be repeated if necessary. This user guide assumes that
the reader possesses sufficient knowledge.
▪Make sure that all connecting cables of the device are always con-
nected.
▪Never place the device in a humid environment. Take care that is does
not become wet. The device is powered by electricity and thus should
not be exposed to moisture.
▪Bright sunlight can impair the readability of the display. Place the
device in a non-reflective location.
▪The device is under the prescribed limits regarding electromagnetic
compatibility. Nevertheless, faults can occur in individual cases and
under certain conditions. In this case, you must increase the distance
between the affected devices or take appropriate measures to repair
the faults.
▪Never open the housing of the device. In case of a fault, return the
device to the supplier.
WARNING! Please follow the safety instructions below for the
safety of staff and patients:
1 Safety instructions
9
WARNING! This device cannot be used to send an emergency
call to a control centre, e.g. to alert the police or fire brigade.
This means that you cannot call the European emergency
number 112 with this device.
1 Safety instructions
10
1.2 If a fault is displayed...
If the fault icon appears in the status bar, you must deal with it
immediately.
There is a fault in the nurse call system. This means that perhaps you can
no longer be called from every room.
If the acoustic fault display on your device is enabled, you will also be
acoustically alerted about the fault by a tone sequence.
You must immediately do the following:
1. Tap the fault icon in the status bar:
✔All rooms in your ward with faults are shown. The tone for the fault dis-
play is turned off.
Fig. 1: Fault icon
Fig. 2: Fault icon. Tap to find out about the fault.
Monday 30 March 2020
Ward 1
CALLS STAFFED ROOMS
56
Monday 30 March 2020
Ward 1
CALLS STAFFED ROOMS
56
1 Safety instructions
11
2. Inform a responsible technician about the fault. S/he will then deal
with correcting the fault.
3. Tap "HOME" to return to the Home screen.
✔The Home screen is displayed. You can resume work.
✔As long as not all faults have been rectified, the fault icon is displayed in
the status bar.
Fig. 3: Current faults on your ward
NOTE! In the online help of the "SystemOrganizer" configuration
software, the technician is informed about the meaning of the
location and the address.
ANNOUNCE CALL SETTINGSHOME
SETTINGS
FAULT HANDLING
Shift
Volume
Language
Fault handling
Information
English
Ward coupling
Location Fault description
Fault at location 101 with
the address 1. Inform a
responsible technician.
101 (1)
1 fault
1 Safety instructions
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4. Make sure that the patients in the rooms with a fault are still cared for
optimally. Observe the signalling of the room lamps.
1.2.1 Fault acoustic
The acoustic fault indication sounds when a new fault occurs.
The acoustic fault indication is switched off when the fault has been elimi-
nated or when you display the fault locations as described above. In the
second case, the acoustic fault indication is switched off although the fault
has not yet been eliminated.
Fig. 4: Fault icon
NOTE! It is possible that the faults are not acoustically signalled,
i.e. the fault acoustic is off. You can find out whether the fault
acoustic is switched on or off by tapping "SETTINGS" in the
Home screen. In the appearing window "SETTINGS" tap on
"Configuration". On the right side of the screen you can see the
current setting under the heading "Fault acoustic".
Monday 30 March 2020
Ward 1
CALLS STAFFED ROOMS
56
1 Safety instructions
13
1.3 If the connection to control unit is
interrupted...
If "Connection to control unit interrupted" is displayed, call
handling is not possible. You must act immediately.
The connection of the ComStationIP to the IP-SystemManager control unit
is interrupted. This means that the connection of the ComStationIP to the
nurse call system has failed. Calls are not displayed and cannot be handled.
You must immediately do the following:
⚫Inform a responsible technician about the fault. S/he will then deal
with correcting the fault.
⚫Make sure that the patients are still cared for optimally. Observe the
signalling of the room lamps.
Fig. 5: "Connection to control unit interrupted" display
LOG IN
Monday 13 June 2020
LO
G I
N
M
on
d
a
y
13 June 2020
Fault
Connection to control unit is interrupted.
Device is not ready for operation.
Inform a responsible technician.
1 Safety instructions
14
1.4 If the indicator on the device is solid red...
The following message is displayed on the ComStationIP screen:
Fig. 6: Indicator on the device is solid red
1 Safety instructions
15
If the device status indicator in the upper right corner is solid red,
call handling is not possible. You must act immediately.
The network connection of the ComStationIP is interrupted. This means
that the ComStationIP connection to the nurse call system has failed. Calls
are not displayed and cannot be handled.
You must immediately do the following:
⚫Inform a responsible technician about the fault. S/he will then deal
with correcting the fault.
⚫Make sure that the patients are still cared for optimally. Observe the
signalling of the room lamps.
Fig. 7: "Network connection interrupted" display
LOG IN
Monday 13 June 2020
L
OG I
N
M
on
d
a
y
13 June 2020
Fault
Network connection interrupted.
Device is not ready for operation.
Inform a responsible technician.
1 Safety instructions
16
2 Basic knowledge
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2.1 FlamencoIP+ nurse call system
FlamencoIP+systems are nurse call systems for hospitals, nursing homes
and similar institutions.
If a patient needs help, s/he presses the call button on his/her call device
(e.g. ePat®lite). This call will be displayed on the call handling console, the
so-called ComStationIP, in the ward nurse station and answered.
The staff at the ComStationIP ask the patient about the nature of the call
and decide on appropriate action. Maybe medical attention or assistance is
required. The ComStationIP shows where staff is present in the rooms, as
they press a presence button when entering a room. The staff at the
ComStationIP informs the staff in a room, where help is required.
The informed staff goes to the call location immediately. An illuminated
room lamp above the door outside the room also identifies the call loca-
tion. In the room, the medical staff takes care of the patient and then can-
cels the call when leaving the room. All signals indicating the call are reset.
Calls to which a speech connection has not yet been established, i.e. those
which have not yet been answered are referred to as fresh calls. Calls
which have been answered, but have not yet been cancelled, are referred
to as answered calls.
2 Basic knowledge
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2.2 Sample ward
Fig. 8: Sample ward
ComStationIP
2 Basic knowledge
20
2.2.1 Icons used in the sample ward drawing
Room lamp
ComTerminalIP
ePat®lite
Various call switches
Cancel switch/WC
Corridor displayIP
ComStationIP
This manual suits for next models
1
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