Tunstall Communicall Vi IP User manual

www.tunstall.co.uk
Version: 301118v9
Part Number: D9507044A
Communicall Vi IP
User Guide
An overview of the key functions of your
Communicall Vi IP system.

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Contents
1. Introduction................................................................................. 3
2. Quick Start Guide......................................................................... 4
2.1 Your Apartment Hub.................................................................... 4
2.2 Using the Apartment Hub as a Phone ......................................... 4
2.3 Answering the Door ..................................................................... 4
2.4 Raising an Alarm Call.................................................................... 5
2.5 Using the Tunstall App................................................................. 5
3. Apartment Hub Overview ............................................................ 6
3.1 Physical Controls & Interface....................................................... 6
3.2 Status Bar ..................................................................................... 7
4. User Interface Overview............................................................... 8
4.1 Today Screen................................................................................ 8
4.2 Services Screen ............................................................................ 9
5. Telephone Features ................................................................... 10
5.1 Making a Telephone Call............................................................ 10
5.2 Receiving a Telephone Call ........................................................ 10
6. Alarms ....................................................................................... 11
6.1 Raising an Alarm Call.................................................................. 11
6.2 Other Telecare Sensors (Optional) ............................................ 11
7. Door Entry ................................................................................. 12
7.1 Receiving a Door Entry Call........................................................ 12
7.2 Answering Door Calls with the MoVi (Optional)........................ 12
8. Intruder Monitoring (Optional) .................................................. 13
8.1 Arming Intruder Monitoring ...................................................... 13
8.2Disarming Intruder Detection .................................................... 13
9. Using the Wireless Hotspot (Optional)........................................ 14
10. Smoke Alarm Remote Control Switch (Optional)................... 15
10.1 Locate Alarm .............................................................................. 15
10.2 Test Alarm .................................................................................. 15
10.3 Silence Alarm ............................................................................. 15

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1. Introduction
Welcome to your Communicall Vi IP system. This guide gives you an overview of how to use
this system, through your Apartment Hub and other peripherals. If you need any assistance
with using your Communicall Vi IP system, please contact your scheme manager.
Your touchscreen Apartment Hub is the key part of your Communicall Vi IP system. It
functions as a phone, a door entry system and provides access to a range of digital services.
This Apartment Hub may be wall-mounted or freestanding depending on your housing
provider’s choice. If your Apartment Hub is freestanding it may be possible to have this
located in a different room - contact your housing provider to arrange for the unit to be
relocated if possible.
Each Apartment Hub has its own internal telephone number. Your telephone number is:
...................................................................................................................

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2. Quick Start Guide
Welcome to your Communicall Vi IP system. This Quick Start Guide highlights the key
features of the system. More detailed information can be found in the later sections of this
Resident User Guide document.
2.1 Your Apartment Hub
Your touchscreen Apartment Hub is the key part of your Communicall Vi IP system. It
functions as a phone, a door entry system and provides access to a range of digital services.
2.2 Using the Apartment Hub as a Phone
Incoming calls can be answered by lifting the handset or using the on-screen prompt for
‘hands free’ mode.
To make a call, lift the handset and enter the required number using the on-screen keypad,
or by using the “Contacts” button.
Use the on-screen icon to select whether to make an audio or video call. End your call by
replacing the handset.
2.3 Answering the Door
When a visitor calls your property from a door panel, your Apartment Hub will ring and
display that it is a door call on the screen.
Answer the call by lifting the handset. Video from the door panel camera will automatically
be displayed on the screen. You can choose to unlock the door by pressing the “Door Open”
button on the screen. To end the call, replace the handset.

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2.4 Raising an Alarm Call
You can raise an alarm call by pressing the alarm button on your Minuet Watch, pendant or
by using a pullcord (if fitted).
You will be automatically connected to your emergency alarm contact in ‘hands free’ mode.
2.5 Using the Tunstall App
The Tunstall app is displayed by default on your Apartment Hub. Pressing the Home button
will return you to the phone desktop. To return to the app press the icon visible on the
phone’s desktop. Which buttons are available in the app varies depending on the options
specified by your provider.
2.5.1 I’m OK
This button lets the manager know that you are OK – press it to check in and they
will be notified.
2.5.2 Mute Door
This button allows you to mute door entry calls. When you press it, you
will not receive door calls for five minutes.
2.5.3 Home / Away
This button lets the manager know that you are at Home or Away –
press it to change your status.
2.5.4 Assistance Calls
If this button appears, you can raise an assistance call by pressing the
red “Assistance” button. This will connect you to help.
In an emergency, always use your Minuet watch, pendant or pull cord to raise an alarm call, rather than
an assistance call. See section 6.1.

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3. Apartment Hub Overview
3.1 Physical Controls & Interface
The Apartment Hub consists of a handset and a large touch screen. The Apartment Hub is
preconfigured and requires no setting up. The Apartment Hub is powered from a central
power supply, so does not use any power from within your property.
1 Handset Used for making and receiving calls
2 Volume Controls the volume of the handset or speaker
3 Status Bar Displays notifications (see 3.2)
4 Touchscreen Main screen interface (see 4.1)
5 Back Button Returns to the previous screen
6 Menu Button Shows the device menu
7 Home Button Returns to the phone desktop
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4
2
1
3
6
5

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3.2 Status Bar
The status bar at the top of the screen provides visual notification for the system settings
and status.
Notification icons can appear in the status bar. A summary of the more common
ones is below.
Handset is off the hook
Speaker (hands free) mode is being used
Do Not Disturb (DND) is enabled
Silent mode enabled – incoming calls will not make any sound
Camera is disabled
WiFi Hotspot is enabled (shown at maximum signal strength)
Warning message

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4. User Interface Overview
The Apartment Hub has a specially-designed, easy-to-use interface for accessing key
services. This is the default application that will display on your Apartment Hub.
Note: Pressing the Home button will return you to the phone desktop. To return to the app
press the icon visible on the phone’s desktop.
4.1 Today Screen
4.1.1 Overview
Note: Which buttons are available and visible varies by installation, depending on the
options specified by your scheme provider.
1 Today Tab Shows the current screen status
2 Date & Time Shows the current system date and time
3 Home / Away Set Home / Away Status (see 4.1.4)
4 Mute Door Sets the Mute Door status (see 4.1.4)
5 Options Button Access the options popup (see 9)
6 Services Tab Access services tab (see 4.2)
7 I’m OK Button Press to use I’m OK function (see 4.1.3)
8 Assistance Button Press to make an assistance call (see 4.1.2)
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2
8
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5
6
4
3

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4.1.2 Assistance Calls
If this button appears, you can raise an assistance call by pressing
the red “Assistance” button. This will connect you to help.
The Apartment Hub will confirm the call has been raised and automatically connect to the
assistance contact in ‘hands free’ mode for you to speak to them.
In an emergency, always use your Minuet watch, pendant or pull cord to raise an alarm call, rather than
an assistance call.See section 6.1.
4.1.3 I’m OK
This button lets the manager know that you are OK – press it to check in and
they will be notified.
4.1.4 Mute Door
This button allows you to mute door entry calls. When you press it,
you will not receive door entry calls for five minutes.
4.1.5 Home / Away
This button lets the manager know that you are at Home or Away.
Press it to change between Home mode and Away mode.
The screen colour will change to blue when you are in Away mode and certain functions
(e.g. Mute Door) will be disabled.
4.2 Services Screen
Access the Services screen by
swiping left from the “Today”
screen or pressing the “Services”
tab. You can return to the Today
screen by swiping right or pressing
the “Today” tab.
Your available services will be
displayed as tiles on the screen
(see right).

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5. Telephone Features
5.1 Making a Telephone Call
The Apartment Hub functions as a
telephone to call people within the
same building for free. Take the
handset off the hook and dial the
telephone number of the person you
would like to call, using the
touchscreen keyboard.
Alternatively, you can use the “Phone”
or “Contacts” buttons on the services
page (see 4.1.1).
Once you have entered the telephone number or selected the contact, press either the
“audio call” or “video call” icon to place the call.
5.2 Receiving a Telephone Call
It is possible to receive telephone calls from other people within the building including the
staff. When the Apartment Hub is called, the unit will make a ringing sound and the caller’s
number or name will be shown on the display.
To speak to the caller, lift the handset. To control the volume of the telephone call, use the
volume keys (see section 3.1).
When the call has ended, hang-up the handset.