TV One C3-540 CORIOmaster User manual

Firmware versionM406and above
PDF-C3-5x0-V2.3
Mar 2019
C3-540CORIOmaster™
C3-510CORIOmaster mini™
C3-503 CORIOmaster micro™
CORIOgrapher™V2.7 and above
User Guide V2.3

In this guide
Welcome to tvONE™ Help 1
Get to know your products 2
About your CORIOmaster™ 2
About your CORIOmaster mini™ 4
About your CORIOmaster micro™ 5
About the buttons of your CORIOmaster micro™ 6
About modules 7
Input modules 7
Output modules 7
Audio modules 8
Power supply module 8
Adapters 8
About your Dual stream input module 9
About your S/PDIF and analog audio module 10
What's breakaway audio? 10
About your Encoder-100 11
Hardware recommendations 12
Set it up 13
Quick start 14
Planning and installing video walls 20
Planning a video wall 20
What is a window? 21
What is a preset? 21
Installing video wall hardware 21
Setting up a video wall in CORIOgrapher™ 24
CORIOgrapher™ system requirements 24
About CORIOgrapher™ 24
Getting started with CORIOgrapher™ 25
To connect to your CORIOmaster and get its configuration 25
To log in with secure mode 26
To create a configuration offline 26
To send a configuration to your CORIOmaster 26
Naming input and output ports 27
Naming the input ports of a Dual stream input module 27
Enabling secure mode 28

Creating a video wall 29
Testing your video wall installation 30
Set up and test audio 33
Settings 36
Device settings 37
Naming your CORIOmaster™ 37
Resetting your CORIOmaster™ to factory default settings 37
Choosing your default working units 38
Backing up and restoring your settings 38
Backing up your settings on your CORIOmaster 38
Restoring your settings from your CORIOmaster 39
Backing up your settings to a file on your computer 39
Restoring or copying settings from a file on your computer 40
Problems sharing settings between CORIOmaster units 40
CORIOmaster micro™ settings 41
Configuring the buttons of your CORIOmaster micro™ 41
User settings 43
Creating and editing users 43
What are user roles? 43
Why set a timeout time? 44
Changing other users' passwords 44
Changing your own password 45
Network settings 45
Configuring network settings for your CORIOmaster™ 45
Configuring network settings for streaming media 46
About static IP addresses 46
To configure network settings for streaming media 47
Finding the MAC address of your Dual stream input module 48
Playlist settings 48
Renaming playlists and moving playlists between modules 49
Deleting playlists 49
Encoders and streams settings 50
Managing encoders and streams 50
Use it 52
Presets 52
Creating and editing presets 53
What is a preset? 53
What is included in a preset? 53
What is not included in a preset? 53

For best results 53
Saving presets 55
Editing presets 55
Loading a preset 57
What is a preset? 57
Loading a preset from CORIOgrapher 57
Loading a preset with the buttons of your CORIOmaster micro 57
Changing the source playing in a window 58
Changing the source in CORIOgrapher 58
Changing the source with the buttons of your CORIOmaster micro 58
Changing the source using the dashboard 59
Using audio 59
Playing embedded audio 60
About embedded audio 60
Disabling and enabling audio for a source or display 60
Choosing what to listen to with CORIOgrapher 64
What's breakaway audio? 64
Choosing which outputs play audio 66
Adjusting input audio level and muting sources 66
Muting individual audio outputs 68
Cutting to black and muting individual outputs 69
Adjusting volume and muting all displays and outputs associated with a canvas69
Cutting to black and muting all displays and outputs associated with a canvas 70
Controlling audio from the dashboard 71
Emergency cut to black and mute 72
Playing independent audio with a CORIOmaster micro™ 73
About independent audio 73
Choosing which window to hear with the buttons of the front panel 74
Show me an example 74
Choosing which window to hear with CORIOgrapher 75
Adjusting the input audio level and muting individual sources 75
Muting the audio output 76
Media and streams 77
Playing media and streams 77
Before you start 78
Adding and editing media streams 78
Adding media items, streams, and playlists to your play queue 80
Playing a multicast stream from an Encoder-100 on multiple CORIOmaster
units 81
Changing the duration of media items 82

Playing streams with low latency 83
Using the playback controls 83
Managing the play queue 84
Saving the play queue 85
Playing the play queue automatically 85
Saving media to internal storage 85
Creating and managing playlists 86
About playlists 86
Creating a new playlist 87
Saving the play queue to a playlist 88
Managing and editing playlists 89
Deleting a playlist 91
Moving playlists between modules 91
Deleting all playlists 91
Duplicating playlists 92
Using the internal drive 92
Replacing all items on the internal drive with all items on the USB drive 93
Removing all items from the internal drive 94
Current location 94
Copying a single item or folder to the internal drive 94
Managing media on the internal drive 94
Playing items from the internal drive 95
Choosing the best resolution for your playlist or play queue 96
Understanding the format of resolution 96
How do I know what resolution my media items are? 96
Using the buttons of your CORIOmaster micro™ 98
Changing between preset and source selection mode with your CORIOmaster
micro™ 98
Locking your CORIOmaster micro™ 98
Replacing a module 99
Creating and editing custom resolutions 103
About custom resolutions 104
Custom resolution options 105
Creating and editing custom resolutions 107
Creating a custom resolution from a video standard 108
Copying and editing a standard resolution 110
Deleting a custom resolution 110
Troubleshoot it 111
Checking and updating the CORIOmaster firmware 112
Checking your firmware version and downloading new firmware 112

Updating the firmware 113
I can't see my CORIOmaster™ in the Discovered Devices list 114
I can't log in securely to CORIOgrapher™ 116
The picture keeps coming and going 118
My Dual stream input module keeps overheating 119
The video signal from my Encoder-100 is delayed 120
I can't hear any audio 122
General problems with audio 123
Audio from the Dual stream input module 127
Audio from the S/PDIF output of a CORIOmaster micro 128
If that doesn't work 129
Transitions aren't working smoothly 130
I can't update the firmware of my Dual stream input module 131
CORIOgrapher™ can't find or connect to my Encoder-100 132
General troubleshooting checklist 133
Returning a product for repair 133
What are the minimum requirements for running CORIOgrapher? 134
What's the password for my CORIOmaster™? 134
Can I use HDMI extenders with CORIOmaster™ output modules? 134
How large is the internal storage on a Dual stream input module? 134
How do I find the MAC address of my Dual stream input module? 134
How fast is my connection to the Dual stream input module? 134
Which media formats can I add to a play queue? 134
Can I save my play queue? 135
How do I mute audio? 135
Where would I find the information to create a custom resolution? 135
More 136
What's new in CORIOgrapher™ V2.7 136
Product specifications 137
CORIOmaster™ C3-540 specifications 137
CORIOmaster mini™ C3-510 specifications 139
CORIOmaster micro™C3-503 specifications 141
Dual stream input module specifications 144
Encoder-100 specifications 145
End user license agreement for CORIOgrapher 145
Regulatory compliance for CORIOmaster™, CORIOmaster mini™, CORIOmaster
micro™, Encoder-100, and all modules 148
Contact us 149
Video wall planner 150

PDF-C3-5x0-V2.3 1
Welcome to tvONE™ Help
Welcome to tvONE Help, the place to get help with your:
CORIOmaster™
CORIOmaster mini™
CORIOmaster micro™
CORIOgrapher™
Encoder-100
This document is also available as online help. To open the online help, select in CORIOgrapher and
search, or ask a question.
Meet CORIOmaster
Thanks for buying this CORIOmaster, CORIOmaster mini, or CORIOmaster micro. CORIOmaster connects
to a wide range of sources and displays, and works with CORIOgrapher software to allow you to build
dynamic video walls with an easy-to-use visual interface.
Output up to four video walls to monitors, LED screens, and projectors, including devices that
support 4K
Wide range of inputs, including DVI, SDI, HDBaseT™, 4K, and streaming media
Embedded audio support with CORIOmaster, CORIOmaster mini, and CORIOmaster micro
S/PDIF audio output with CORIOmaster micro
Combination of different size and resolution of displays can be used
Adjustable bezel compensation
Edge blending of projectors
Up-down-cross conversion
Control your video wall with CORIOgrapher, secure IP, or serial connection
Horizontal alignment on analog PC inputs
AMX and Crestron modules available
CORIOmaster: 4RU frame size
CORIOmaster mini: 1RU frame size
CORIOmaster micro: 1RU half rack size, up to two video walls
Meet CORIOgrapher
CORIOgrapher V2.7 is packed with features to help you create and manage your video walls.
Simple, powerful, software interface
Save window configurations as presets and transition between presets
Rotate outputs in 1° increments
Manage streaming media
Use custom resolutions
See your changes instantly with immediate mode
Undo and redo your work
Position your displays and windows with pixel-precision

2tvONE
Get to know your products
Learn about the features and functions of your hardware.
In this section
About your CORIOmaster™ 2
About your CORIOmaster mini™ 4
About your CORIOmaster micro™ 5
About the buttons of your CORIOmaster micro™ 6
About modules 7
About your Dual stream input module 9
About your S/PDIF and analog audio module 10
About your Encoder-100 11
Hardware recommendations 12
About your CORIOmaster™
CORIOmaster connects to a wide range of sources and displays, and works with CORIOgrapher™
software to allow you to build dynamic video walls with an easy-to-use visual interface.
Slots
Your CORIOmaster has 16 slots that can contain input or output modules. You can have up to 14 input
modules and up to 14 output modules. Of the 14 input modules, up to five can be Dual stream input
modules. You can only have one S/PDIF and analog audio module.
In a CORIOmaster, slots 1 and 2 can only contain input modules, and slots 15 and 16 can only contain
output modules. Only slots 4, 8, 5, 1, and 3 can contain Dual stream input modules. Install Dual stream
input modules in the order shown here. Only slot 18 can contain a S/PDIF and analog audio module.
We recommend that you group your modules. Add input modules from slot 1 upwards, and add output
modules from slot 16 downwards.

PDF-C3-5x0-V2.3 3
CORIOmasterrearpanel
Input module (black) Connect to sources
Output module (white) Connect to displays
CPU module
Connect to your network with Ethernet
Optional: connect to serial controller with RS-232
Optional: connect directly to a PC with Ethernet or RS-
232
Optional second PSU, sold
separately Optional: connect to electrical outlet
Sealed slots Not available for use
Power supply unit (PSU) Connect to electrical outlet

4tvONE
About your CORIOmaster mini™
This guide uses the name CORIOmaster to mean CORIOmaster™, CORIOmaster mini™, and
CORIOmaster micro™ systems, unless specifically stated.
Slots
Your CORIOmaster mini has six slots that can contain input or output modules. You can have up to five
input modules and up to five output modules. Of the five input modules, up to two can be Dual stream
input modules.
In a CORIOmaster mini, slot 6 can only contain an input module. Only slots 1 and 2 can contain Dual
stream input modules.
Risk of poor performance
Avoid fitting an input module in slot 4.
CORIOmaster mini rear panel
Power supply unit
(PSU) Connect to electrical outlet
CPU module
Connect to your network with Ethernet
Optional: connect to serial controller with RS-232
Optional: connect directly to a PC with Ethernet or RS-232
Output module (white) Connect to displays
Input module (black)
Connect to sources
Note: slot 6 is a fixed input slot, included with every CORIOmaster
mini.