TV One CORIOmaster2 CM2-547 User manual

Firmware versionG500and above
PDF-CM2-547-V1.0
Oct 2020
CM2-547 CORIOmaster2™
CORIOgrapher™ V3.0 and above
User Guide V1.0

In this guide
Welcome 1
Quick start 2
Get to know your products 8
About your CORIOmaster2™ 8
Show me an example 10
About modules 12
Input modules 12
Output modules 12
Bonding modules 12
Audio modules 12
Power supply module 13
Adapters 13
About your Streaming media and 4K playback input module 14
Streaming media and 4K playback input module - quick start guide 15
About your S/PDIF and analog audio module 21
What's breakaway audio? 21
Hardware recommendations 22
Get help with your Magenta Encoder-100 22
Set it up 23
Planning and installing video installations 23
Planning a video installation 24
What is a window? 24
What is a preset? 25
Installing your hardware 25
Setting up a video installation in CORIOgrapher™ 28
CORIOgrapher™ system requirements 28
About CORIOgrapher™ 29
Getting started with CORIOgrapher™ 30
To connect to your CORIOmaster2 and get its configuration 30
To log in with secure mode 31
To create a configuration offline 31
To send a configuration to your CORIOmaster2 32
Naming input and output ports and channels 32
Naming the channels of a Streaming media and 4K playback input module 32
Enabling secure mode 33
Creating a video installation 34
Do I want Synclock or Framelock? 35
Do I want a dedicated window or a free window? 35
Testing your video installation 37
Set up and test audio 38
Settings 40

Device settings 41
Naming your CORIOmaster2™ 41
Choosing your working units 41
Customizing the front panel of your CORIOmaster2™ 42
Backing up and restoring your settings 42
Backing up your settings on your CORIOmaster2 42
Restoring your settings from your CORIOmaster2 43
Backing up your settings to a file on your computer 43
Restoring or copying settings from a file on your computer 44
Problems sharing settings between CORIOmaster2 units 44
Resetting your CORIOmaster2™ to factory default settings 44
User settings 45
Creating and editing users 45
What are user roles? 45
Why set a timeout time? 46
Changing other users' passwords 46
Changing your own password 47
Network settings 47
Configuring network settings for your CORIOmaster2™ 47
Configuring network settings for streaming media 49
About static IP addresses 49
To configure network settings for streaming media 49
Finding the MAC address of your Streaming media and 4K playback input module 50
Playlist settings 51
Renaming playlists and moving playlists between modules 51
Deleting playlists 51
Managing encoders and streams 52
Using your CORIOmaster2™ 54
Presets 54
Creating and editing presets 54
What is a preset? 54
What is included in a preset? 54
What is not included in a preset? 55
For best results 55
Creating a new preset 57
Editing, cloning, and deleting presets 57
Loading a preset 58
What is a preset? 58
Loading a preset from CORIOgrapher 58
Changing the source playing in a free window 59
Changing the source in CORIOgrapher 59
Changing the source using the dashboard 59

Using audio 60
Playing embedded audio 60
About embedded audio 61
Disabling and enabling audio for a source or display 61
Choosing what to listen to with CORIOgrapher 64
What's breakaway audio? 64
Choosing which outputs play audio 66
Adjusting input audio level and muting sources 66
Muting individual audio outputs 68
Cutting to black and muting individual outputs 68
Adjusting volume and muting all displays and outputs associated with a canvas 69
Cutting to black and muting all displays and outputs associated with a canvas 70
Controlling audio from the dashboard 71
Emergency cut to black and mute 71
Media and streams 72
Playing media and streams 72
Before you start 73
Adding and editing media streams 73
Adding media items, streams, and playlists to your play queue 75
Playing a multicast stream from an Magenta Encoder-100 on multiple CORIOmaster2
units 76
Changing the duration of media items 77
Playing streams with low latency 78
Using the playback controls 78
Managing the play queue 79
Saving the play queue 80
Show labels for media and streams 80
Playing the play queue automatically 81
Saving media to internal storage 81
Creating and managing playlists 82
About playlists 82
Creating a new playlist 83
Saving the play queue to a playlist 84
Managing and editing playlists 85
Deleting a playlist 87
Moving playlists between modules 87
Deleting all playlists 87
Duplicating playlists 88
Using the internal drive 88
Replacing all items on the internal drive with all items on the USB drive 89
Removing all items from the internal drive 90
Current location 90

Copying a single item or folder to the internal drive 90
Managing media on the internal drive 90
Playing items from the internal drive 91
Choosing the best resolution for your playlist or play queue 92
Understanding the format of resolution 92
How do I know what resolution my media items are? 92
Replacing a module 93
Removing an input module from your CORIOmaster2™ 94
Inserting an input module into your CORIOmaster2 94
Removing an output module from your CORIOmaster2™ 95
Inserting an output module into your CORIOmaster2 95
Adding and managing custom EDID files 96
Before you start 96
Adding a saved EDIDfile 96
Removing EDIDfiles 96
Troubleshoot it 97
Checking and updating the firmware of your CORIO device 98
Checking your firmware version and downloading new firmware 98
Updating the firmware 99
I can't see my CORIOmaster2™ in the Discovered Devices list 100
I can't log in securely to CORIOgrapher™ 102
The picture keeps coming and going on my CORIOmaster2™ 103
My Streaming media and 4K playback input module keeps overheating 104
I can't hear any audio 105
General problems with audio 106
Audio from the Streaming media and 4K playback input module 110
If that doesn't work 111
I can't update the firmware of my Streaming media and 4K playback input module 112
General troubleshooting checklist 112
Returning a product for repair 113
What are the minimum requirements for running CORIOgrapher? 113
What's the password for my CORIOmaster2™? 113
Do I need output bonding modules? 114
Show me an example 114
Can I use HDMI extenders with CORIOmaster2™ output modules? 114
How large is the internal storage on a Streaming media and 4K playback input module? 114
How do I find the MAC address of my Streaming media and 4K playback input module? 115
How fast is my connection to the Streaming media and 4K playback input module? 115
Which media formats can I add to a play queue? 115
Can I save my play queue? 115
How do I mute audio? 115
More 117

What's new in CORIOgrapher™ V3.0 for CORIOmaster2™ 117
Regulatory compliance for CORIOmaster2™ and all modules 117
Contact us 118

Welcome
Welcome to tvONE Help, the place to get help with your:
nCORIOmaster2™
nCORIOgrapher™
Get more help
You can read more online. To open the online help, select Helpin CORIOgrapher, or visit
help.tvone.com/r/docs/cm2/home/1.
Meet CORIOmaster2
CORIOmaster2 connects to a wide range of sources and displays, and works with CORIOgrapher™ software to
allow you to build dynamic video installations with an easy-to-use visual interface.
Features
Output to monitors, LED screens, and projectors, including devices that support 8K with quad 4K @60Hz
Our largest ever creative canvases at 64,000 x 64,000 pixels
Consumes up to 4x less electricity than an equivalent PC based system
Wide range of inputs, including HDMI, DVI, SDI, HDBaseT™, 4K, and streaming media
Embedded and S/PDIF audio support with S/PDIF audio module
New front panel status screen
Combination of different size and resolution of displays can be used
Adjustable bezel compensation
Edge blending of projectors
Up-down-cross conversion
Control your video wall with CORIOgrapher, secure IP, or serial connection
HTTP and HTTPS connectivity, RESTful multi-user control, WebSocket event monitoring
Horizontal alignment on analog PC inputs
Crestron module available
4RU frame size
Meet CORIOgrapher
CORIOgrapher V3.0 is packed with features to help you create and manage your video walls.
Simple, powerful, software interface
Save window configurations as presets and transition between presets
Rotate outputs in 1° increments
Choose sources for windows
Manage streaming media
Use custom resolutions
Manage EDIDdata
See your changes instantly with live changes mode
Undo and redo your work
Control audio
Configure labels, borders, and colors
Position your displays and windows with pixel-precision
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Quick start
This Quick Start Guide gives you an overview of the steps involved in setting up a video installation with your
CORIOmaster2™ hardware and CORIOgrapher™ software.
1. Plan your installation. What do you want your installation to look like? What equipment do you need to
achieve this?
At the back of this guide is a plan that you can fill out.
Read more about planning a video installation on page 24.
2. Install your hardware.
a. Position your displays or projectors.
b. Connect your displays and sources to your output and input modules. Connect the LAN port of the CPU
module to your network.
Video tearing
Using a mixture of frame rates and/or resolutions can cause video tearing. For best results, make sure all your
displays use the same frame rate.
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c. Power on your CORIOmaster2.
Read more about installing hardware on page 25.
3. Install CORIOdiscover and CORIOgrapher.
Download the latest version of CORIOdiscover and CORIOgrapher from help.tvone.com/r/docs/g/software.
4. Open CORIOgrapher and select your CORIOmaster2.
Enter your username and password to log in, and select Read to load your configuration.
nThe first time you log in, make sure the Secure option is cleared.
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nThe default username is admin, and the default password is adminpw.
Read about what to do if you can't find your CORIOmaster2 in the list on page 100.
If you aren't connected to a CORIOmaster2, you can create an offline configuration for your device.
The media player of the Streaming media and 4K playback input module is not available when you work in an offline
configuration.
Read more about your first steps with CORIOgrapher on page 30.
5. Optional: enable secure mode.
a. Select Settings >Networking.
b. Select Secure connection.
c. Select Save >Yes.
CORIOmaster2 restarts.
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d. Select Secure and log in.
6. Select the Frame Rate for the canvas and Apply.
You will see a warning for each display in the Editor if the display resolution does not match the canvas frame rate.
Video tearing
Using a mixture of frame rates and/or resolutions can cause video tearing. For best results, make sure all your displays
use the same frame rate.
7. Optional, but recommended: name your input and output ports.
Select Settings >Slot Status. Give each port a useful name. For example, describe the device connected to it.
Read more about naming input and output ports on page 32.
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8. In the editor, add your displays, and arrange them to match your video wall.
a. Select Editor >Show assets >Displays.
b. From Assets, select for each display you want to add.
c. Drag the displays into place to match your installation.
Create a rough arrangement at this stage. When you have tested your video wall you can make your
arrangement more accurate.
Read more about creating a basic video wall on page 34.
9. In the editor, add a window and scale it to cover the whole video wall.
a. From Assets, open Sources.
b. Choose a source and select .
For best results, choose a source connected to hardware that is easy to play, for example, a DVD player.
Dedicated windows can only be used once per source, and have a locked source and quality.
Free windows can use any source, you can change the source playing in the window, and select
the quality you want to use.
c. Scale the window to cover all your displays.
d. Select Take to send the video wall to your CORIOmaster2.
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10. Check that your installation looks correct.
Make sure that the source for the window is playing, and check that the picture is assembled correctly.
Not the source you were expecting, blue screen, display
keeps dropping signal, or no image.
Possible causes: nSource connected incorrectly
nInput ports named incorrectly
nSource not playing
nSource resolution not supported
nDisplay does not support HDCP
nSource does not support the required number of HDCP keys
nPoor quality or damaged cables
Source correct, connected, and playing.
Image appears in the wrong places.
Possible causes: nDisplays arranged incorrectly in CORIOgrapher
nOutput ports named incorrectly
nDisplays connected incorrectly
Source and displays connected and arranged correctly.
11. Repeat step 7 to add windows for all of your sources. Check that all your sources and displays work as
expected.
To test any sources from Streaming media and 4K playback input modules, you need to add something to
your play queues first. Read more in the Quick Start Guide that came with your module, or in tvONE Help.
Read more about testing your video wall on page 37.
Read troubleshooting advice on page 97.
Next steps
Congratulations, your video installation is set up! You can now set up and test audio, make your installation more
accurate, configure the best quality settings, and add transitions and effects.
Read about setting up audio on page 38.
Read about settings on page 40.
Read about presets and transitions on page 54.
If your CORIOmaster2 contains one or more Streaming media and 4K playback input modules, you need to set
those up too.
Read about setting up Streaming media and 4K playback input modules on page 15.
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Get to know your products
Learn about the features and functions of your hardware.
In this section
About your CORIOmaster2™ 8
About modules 12
About your Streaming media and 4K playback input module 14
Streaming media and 4K playback input module - quick start guide 15
About your S/PDIF and analog audio module 21
Hardware recommendations 22
Get help with your Magenta Encoder-100 22
About your CORIOmaster2™
CORIOmaster2 connects to a wide range of sources and displays, and works with CORIOgrapher™ software to
allow you to build dynamic video installations with an easy-to-use visual interface.
Features
Output to monitors, LED screens, and projectors, including devices that support 8K with quad 4K @60Hz
Our largest ever creative canvases at 64,000 x 64,000 pixels
Consumes up to 4x less electricity than an equivalent PC based system
Wide range of inputs, including HDMI, DVI, SDI, HDBaseT™, 4K, and streaming media
Embedded and S/PDIF audio support with S/PDIF audio module
New front panel status screen
Combination of different size and resolution of displays can be used
Adjustable bezel compensation
Edge blending of projectors
Up-down-cross conversion
Control your video wall with CORIOgrapher, secure IP, or serial connection
HTTP and HTTPS connectivity, RESTful multi-user control, WebSocket event monitoring
Horizontal alignment on analog PC inputs
Crestron module available
4RU frame size
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Slots
Your CORIOmaster2 has 17 slots.
Slots in area A are for input modules, slots in area B are for output modules. You can have up to eight input
modules and up to seven output modules.
Slot 13 is for an S/PDIF and analog audio module, CM2-AUD-2IN-3OUT
Slot 14 is for a CPU module.
Rules for placing input modules
Standard bandwidth input modules can go in any position in column A and B, slots 1, 2, 4, 5, 7, 8, 10, and 11.
High bandwidth input modules can only go in column B, slots 2, 5, 8, and 11.
Do not insert high bandwidth input modules in column A. The device and module can be damaged.
Rules for placing output modules
Output slots are arranged into groups. Each group has the same amount of bandwidth. You must either:
nFill all the slots of a group with modules
You can either fill all the slots with output modules, or you can fill empty slots in the group with bonding
modules.
OR
nLeave all the slots of a group empty
You don't need to use bonding modules in groups that contain no output modules.
Place output modules in the first slot of each group first, starting with group C, slot 17. Fill empty slots with
bonding modules.
Groups are linked by bandwidth and also by canvases in CORIOgrapher. You can only use the outputs in a single
group together on the same canvas. You can use more than one group on the same canvas, but if you want to use
more than one canvas, you must use more than one group.
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Show me an example
A CORIOmaster2 has two output modules. The first output module goes into group C, slot 17. The second goes
into group A, slot 3. Bonding modules go into group A, slots 6 and 9. Group B contains no output modules, so it
doesn't need any bonding modules.
CORIOmaster2 front panel
The front panel of your CORIOmaster2 includes a customizable status screen. The status screen can show the IP
address of your CORIOmaster2, its status, and the name of the device.
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CORIOmaster2 rear panel
Input module (blue) Connect to sources
Output module (white) Connect to displays
Bonding module Used to fill empty slots in a group
Optional audio module Optional: connect to audio sources and/or playback devices
CPU module
Connect to your network with Ethernet
Optional: connect to serial controller with RS-232
Optional: connect directly to a PC with Ethernet or RS-232
Power supply unit (PSU) Connect to electrical outlet
Optional second PSU, sold separately Optional: connect to electrical outlet
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About modules
CORIOmaster2 supports a range of input and output modules, with model numbers starting with CM2-. Each
module supports specific connections, but our range of adapters means you can connect to any type of source to
your CORIOmaster2.
See our range of available input and output modules for your CORIOmaster2 at
help.tvone.com/r/docs/cm2/modules/1.
Input modules
Module Product number Connections
Quad 3G-SDI broadcast input
module
CM2-3GSDI-4IN 4x 3G-SDI up to 1080p @60 Hz
Dual DVI universal input module CM2-DVIU-2IN 2x DVI-U up to 1080p @60 Hz
Quad 1080p HDMI input module CM2-HDMI-4IN 4x HDMI up to 1080p @60 Hz
Dual 4K HDMI input module CM2-HDMI-4K-2IN 2 x HDMI
Supports up to 2x4K@30Hz, or
1x4K@60Hz
Dual 4K HDBaseT input module CM2-HDBT-2IN-1ETH 2x HDBaseT
Ethernet
Read more about the Streaming
media and 4K playback input
module on page 14.
CM2-AVIP-IN-1USB-1ETH-128 1 x USB 2.0/3.0
1 x Ethernet
1x 128 GB SSD
Output modules
Module Product number Connections
Quad 4K HDMI output module CM2-HDMI-4K-4OUT 4x HDMI up to 4K @60 Hz
Eight HDMI output module CM2-HDMI-HD-8OUT 8x HDMI up to 1080p @60 Hz
Bonding modules
Module Product number
Output bonding module for CORIOmaster2 output modules. CM2-BONDING
Read more about output bonding modules on page 114.
Audio modules
Module Product number Connections
S/PDIF and analog audio module
Read more about the S/PDIF and
analog audio module on page 21.
CM2-AUD-2IN-3OUT Input:
1x analog and 1 x S/PDIF
Output:
1xanalog and 3 x S/PDIF
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Power supply module
Module Product number Connections
Redundant PSU for 4RU series units CM2-4RPS 1 x IEC power cord
Adapters
You can use our adapters to connect any of the following formats to the DVI modules.
Adapter Product number Female connector
HDMI adapter CMD1941 HDMI
Analog PC adapter ZDH2040 VGA
Analog RGBHV adapter ZDB-2038 Analog RGBHV
YPbPr/YUV adapter ZDR2042 YPbPr/YUV
YPbPr/YUV adapter cable ZDB2044 YPbPr/YUV
YC (S-Video) adapter ZDB2048 2 x composite video
YC (S-Video) adapter ZDS2046 4-pin mini-DIN
Composite video adapter ZDC2050 BNC
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About your Streaming media and 4K playback input module
The Streaming media and 4K playback input module allows you to decode and play:
nMedia and images from a USB drive
nMedia and images from internal storage
nVideo streams from IP sources.
Sources include streaming server, and any device used with an IP encoder, for example, the Magenta™
Encoder-100.
Features
nPlay two simultaneous channels of media, including IP streams
nPlay video clips from USB drive up to 4K@30Hz
nPlay single IP streams up to 100 Mb/s
nPlay dual IP streams up to 40 Mb/s
nPlay still images up to 8K
nPlay streams with low latency
nPlay media from streaming server
nCreate and save up to 20 playlists
nPrimary channel supports up to 4K@30Hz
nSecondary channel supports 1080p@60Hz
nIP streams up to 4K@30Hz
nFull resolution and frame rate scaling
nStart playing media when your device starts
nSupports USB 3.0
For CORIOmaster2™, CM2-AVIP-IN-1USB-1ETH-128 comes with 128 GB internal storage
USB
(LED)
Indicates the status of the USB drive. Green means that the USB drive is working correctly. Red
means that the USB drive is over current.
USB3.0
USB2.0
Connect a USB drive to play media directly.
For best results, we recommend using quality USB drives compatible with USB 3.0.
ST1
(LED)
Indicates the status of the module. Green means that the module is working correctly. Red means
that the module is starting, or that there is a problem.
ST2
(LED)
Indicates the status of the sub-module. Green means that the sub-module is working correctly. Red
means that the sub-module is starting, or that there is a problem.
LAN Connect an Ethernet cable to play media over IP.
If any status indicator stays red, restart your CORIOmaster2™. If that doesn't work, contact tvONE support.
Contact details are at the back of this guide.
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