Twin-Star International 19QH8000-W500 User manual

MODEL: 19QH8000-W500
INSERT MODEL: 19QI071ARA
The safest and most advanced heating technology available
Smart
HEATER

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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re,
electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance and keep away from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids
are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. Ifthesupplycordisdamaged,itmustbereplacedbythemanufacturer,itsserviceagentorsimilarlyqualiedpersonsinorderto
avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10.Donotruncordundercarpeting.Donotcovercordwiththrowrugs,runnersorthelike.Arrangecordawayfromtrafcareasand
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1.
Do not use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14.Donotinsertorallowforeignobjectstoenteranyventilationorexhaustopeningasthismaycauseanelectricshockorre,
or damage the appliance.
15.Topreventapossiblere,donotblockairintakesorexhaustinanymanner.Donotuseonsoftsurfaces,likeabed,where
opening may become blocked.
16.Thisappliancehashotandarcingorsparkingpartsinside.Donotuseitinareaswheregasoline,paintorammableliquidsare
used or stored. This heater should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17.Usethisapplianceonlyasdescribedinthemanual.Anyotherusenotrecommendedbythemanufacturermaycausere,
electric shock or injury to persons.
18. CAUTION: Do not sit or stand on the heater; the heater may become unstable.
19.Thisheatermayincludeavisualalarmtowarnthatpartsoftheheateraregettingexcessivelyhot.Ifthealarmashes
immediately turn the heater off and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
SAVE THESE INSTRUCTIONS
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS

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GETTING STARTED
MOVABLE HEATER/
MEUBLE CHAUFFANT/
CALENTADOR DE MUEBLES
MADEIN CHINA
FABRIQUÉEN CHINE
FABRICADO EN CHINA
19QI071ARA
120V ~, 1500W, 60Hz
Twin-StarInternational, Inc.
www.twinstarhome.com
CONFORMSTO UL STD. 1278
CERTIFIEDTO CSA C22.2 NO.46
ENCONFORMITÉ AVEC LA NORME
UL1278
CERTIFIÉCSA C22.2 NO 46
CONFORMEA UL STD.1278
CERTIFICADOPOR CSA C22.2 N. º 46
([phone]
www.tsicustomerservice.com
SN #: AB-12345-A
Date Code/ Code de Date/ Código Fecha:
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
1. The serial number is located on the back of the heater.
The serial number is necessary for product warranty registration and customer service.
2 . Go to www.tsicustomerservice.com for product warranty registration.
For registration use the MODEL NUMBER: 19QI071ARA.
If you are unable to complete registration save your proof of purchase for warranty purposes.
Serial Number
Model Number

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Display
The heater can be operated by either the remote control or the control panel.
Control Panel
The relevant icon will illuminate on the display to
indicate when a function is activated.
The icon will dim out when a function is deactivated.
The display backlight will dim a few seconds after
a command has been set.
Remote Control
OPERATION INSTRUCTIONS

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FUNCTION
POWER
ICON DESCRIPTION
ECO MODE Pressing this button will turn on/ off the ECO setting.
When enabled ECO Mode will use less energy when
running to maintain warmth.
When pressing the HEATER button the display will enter
temperature setting mode.
When in temperature setting mode pressing the HEATER
button will change the thermostat by 1 °F (1 °C.).
The thermostat setting range is 50 °F - 97 °F(10 °C - 36 °C) or
continuously ON.
After 10 seconds without control input the display will exit
temperature setting mode and show the current ambient
temperature.
HEATER
The power button supplies power to all of the functions of the
heater. The power button will put the heater in a standby mode.
This will turn off all functions at once but will hold the settings in
the memory. By pressing the Power button again the heater will
turn on at the same settings.
Pressing and holding the POWER button on the control panel
for 3 seconds will switch between °F and °C.
The display will count down from 20 seconds before turning off
the heater.
Press TIMER button will turn on or off timer settings.
There are 10 timer settings and OFF that can be selected.
OFF(00), 30min, 1Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H.
Double-digit minute settings, such as: 30 minutes are:
A digital plus a “H” show hours setting, such as:
2 Hours are:
Ifthetimerfunctionwaspreviouslysettherstpress
of the timer button won’t change the previous setting.
Pressing the timer button will activate the timer display.
When the timer is active, the display will count down from
60 seconds before shutting off the heater.
TIMER
OSCILLATION Press the OSCILLATION button to cause the louvers to move
left to right and distribute the air to a wider area.
Pressing the OSCILLATION button again will deactivate the
oscillation.
OPERATION INSTRUCTIONS

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COOL DOWN CYCLE
NIGHT MODE
After the heater has ran the fan will continue to run for a period
of time to cool down the internal parts.
Toggle between night mode which reduces the halogen and
reduces the brightness of the heater for night use.
“ ” display show when turn off the halogen.
This product is equipped with a safer Plug; an advanced safety
devicethathelpsdetectelectricalrescausedfromfaultyoutlets.
Overloading of outlet, adapters and surge protectors may cause
overheating,damage,andincreaseriskofres.SaferPlug
continuously monitors the temperature in the plug and outlet
and will turn off the heater to prevent unsafe outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will
show an “ ”message on the screen. If this occurs the Safer
Plug has prevented a potentially unsafe condition.
Toresetthedeviceifthisoccurs,rstallowtheplugtocooldown.
Once the plug has cooled down, unplug the device and wait
5 seconds, then plug back in and continue to use normally.
If the Safer Plug continues to activate your outlet may be faulty.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to
overheat.Besuretheplugtstightintheoutlet.Heatersdraw
more current than small appliances, overheating of the outlet may
occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the heater and have a
qualiedelectriciancheckand/orreplacethefaultyoutlet(s).
SAFER PLUG
SAFER SENSOR
OPERATION INSTRUCTIONS
FUNCTION ICON DESCRIPTION
Patent Pending
Patent Pending
This product is equipped with a Safer Sensor; an advanced safety
device that helps prevent heaters from being accidently covered or
blocked causing a potentially unsafe condition.
The SAFER SENSOR detects if an object is too close to the front
of the heater potentially obstructing the air outlet. If blocked, the
SAFERSENSORicononthecontrolpanelwillash,theheater
will beep continuously, and then shut off. Once the object has
beenmoved,theiconwillstopashing,thebeepingwillcease,
and the heater will turn back on.
To disable the Proximity Sensor safety function press and hold
the ECO MODE button for 10 seconds. Once disabled the SAFER
SENSOR icon will remain lit indicating it is disabled. Repeat this
step to re-enable the function.

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OPERATION INSTRUCTIONS
The Infragen Smart Heater is equiped with app control that allows
the corresponding Smart Star app on compatible iOs or Android
devices to work with the heater. The Smart Star app works as
a remote control for the heater. The Smart Star app also allows
advanced scheduling to be easily setup.
Download the Smart Star App:
To get started using the Smart Star app download the Smart
Star app from the iTunes App Store or Google Play App Store by
searching for “Smart Star” or go to the URL below for direct links
to the iTunes and Google Play app stores:
For direct links:
www.twinstarhome.com/GetSmartStar
To connect the Smart Star app with the heater:
1) Turn on the heater.
2) Make sure your iOs or Android device has bluetooth enabled;
if you are unsure how to enable bluetooth on your device
consult the users manual or technical support from the device
manufactuer.
3) With the heater turned on and the device within 20 feet
line-of-sight to the heater, open the Smart Star app. The
module will automatically pair to the mobile device when the
heater is turned on.
4) If the device fails to connect to the heater check that the heater
is powered on, that bluetooth is enabled on the iOs or Android
device and that the device is within 20 feet of the heater.
Note: Only one bluetooth app can connect to the heater at one
time.
5) Once connected the Smart Star app can now be used with the
heater.
Smart Star
Smart Star App
Patent Pending
FUNCTION ICON DESCRIPTION

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Problem Root Cause Corrective Action
Display shows “ ” The thermostat
sensor is broken or
disconnected.
Unplug the heater, remove the back panel of the heater and check that
the thermostat is plugged into the main circuit board. If this does not
solve the problem contact customer service for a replacement
thermostat sensor.
Display shows “ ” The thermostat sensor
is broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”
Manual Reset
overheat protection
has triggered.
Inspect the heater and check that the air inlets and outlets are not
blocked as this may cause overheating. Unplug the heater for
30 minutes and allow it to cool down. Replug and operate, monitor
the heater for signs of overheating, if the problem persist discontinue
use of the heater and contact customer service.
Display shows “ ”
Power cord
overheating
protection has
activated.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Besuretheplugtstightintheoutlet.Heatersdrawmorecurrentthan
small appliances, overheating of the outlet may occur even if it has not
occurred with the use of other appliances. During use check frequently
to determine if your plug outlet or faceplate is HOT! If so, discontinue
useoftheheaterandhaveaqualiedelectriciancheckand/orreplace
the faulty outlet(s).
Heater does not blow
warm air.
Cool down cycle
Normal operation, will continue to run for several minutes before
shutting down. Times will vary based on temperatures.
During this time cool air will blow.
Not reaching set
temperature.
Perform a master reset; turn off and unplug unit. Hold down main power
button on the unit itself. Continue to hold button down while plugging
unit back in. Once unit is plugged back in continue to hold button for 5
seconds and then release. Turn unit back on and temperature should
ash72degreesthendisplaytheambientroomtemperature.
Not reaching set
temperature.
Unit is designed to be used as a supplemental heat source in
conjunction with a primary heat source.
The heater is taking
a long time to reach
desired room
temperature.
Improper use of unit Unit is designed to be used as a supplemental heat source in
conjunction with a primary heat source.
Location
Your unit should always be positioned on an inside wall with proper
insulation. The heater provides supplemental heating for up to
1000 sq/ft in conjunction with a primary heat source.
Location The back and side of the heater should be greater than 6 inches away
from objects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control
panel circuit board. Replace control panel circuit board.
Unit continues to run after
reaching set temperature/
or powering off.
Cool down cycle Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Buttons do not work. Defective control
panel circuit board. Replace control panel circuit board.
Control panel does not
illuminate.
Defective control
panel circuit board. Replace control panel circuit board.
Remote control is not
working when buttons
are pressed.
No batteries or
battery power. Change the remote batteries.
Poor signal.
Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
Distance. Operate the remote at a distance less than 20 feet from the front
of the appliance; point the remote at the control panel.
TROUBLESHOOTING

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1
2
3
Part Part Name Part Number
1 Main Circuit Board Y16-S177-P15
2 Control Panel Circuit Board Y16-S177-P32
3 Remote Control P140
EXPLODED VIEW
CARE AND MAINTENANCE
•Cleanthetrimusingasoftcloth,slightlydampenedwithcitrusoilbasedproductandbuffwithaclean
soft cloth.
•DO NOT use brass polish or household cleaners as these products will damage the metal trim.
Citrus oil based products can be obtained at supermarkets or hardware stores.
•
WARNING:Electrical outlet wiring must comply with local building codes and other applicable regulations
toreducetheriskofre,electricalshockandinjurytopersons.
•
WARNING:Disconnectpowerbeforeattemptinganymaintenanceorcleaningtoreducetheriskofre,
electrical shock or personal injury.

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WARNING: Changesormodicationstothisunitnotexpresslyapprovedbythepartyresponsibleforcompliance
could void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
 •Reorientorrelocatethereceivingantenna.
 •Increasetheseparationbetweentheequipmentandthereceiver.
 •Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.
 •Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
The device must not be co-located or operating in conjunction with any other antenna or transmitter.
To comply with FCC’s RF radiation exposure limits for general population/uncontrolled exposure, this device
must be installed to provide a separation distance of at least 20cm from all persons.
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargable (nicad, ni-mh, etc.) batteries.
CAUTION: Do not ingest batteries.
•Alwayspurchasethecorrectsizeandgradeofbatterymostsuitablefortheintendeduse.
•Replaceallbatteriesofasetatthesametime.
•Cleanthebatterycontactsandalsothoseofthedevicepriortobatteryinstallation.
•Ensurethebatteriesareinstalledcorrectlywithregardtopolarity(+and-).
•Removebatteriesfromequipmentwhichisnottobeusedforanextendedperiodoftime.
•Removeusedbatteriespromptly.
BATTERY REPLACEMENT
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
FCC InFormatIon

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The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of
three years from date of puchase, subject to the following conditions and limitations.
1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with
the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
 providedthatsuchpart(s)havebeensubjectedtonormalconditionsofuseandservice,aftersaiddefectisconrmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.Thiswarrantygivesyouspeciclegalrights,andyoumayalsohaveotherrightswhichvaryfromstatetostate.
This warranty is void if:
a. The Heater is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line.
Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
We can help you with assembly and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service please have this information available:
 •SerialNumber
 •ModelNumber
 •SalesReceiptorProofofPurchase
THREE YEAR LIMITED WARRANTY
CUSTOMER SERVICE

Customer Service:
www.tsicustomerservice.com
1-866-661-1218
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China • Printed in China