Uni-Fi PLUS BOX Installation guide

FREQUENTLY ASKED QUESTIONS (FAQ)
ON
UNIFI PLUS BOX
NO
QUESTIONS
ANSWER
unifi PLUS BOX GENERAL INFO
1.
What is unifi Plus
Box?
unifi Plus Box is unifi TV’s media box (Android TV Box) which
can be connected via WiFi, introduced to maximise the
viewing experience of our unifi customers.
unifi Plus Box comes with the following features:
Direct access to contents from unifi TV and unifi content
partners.
An interactive and immersing viewing experience.
Enjoy your content in full High Definition (HD).
Use Google Assistant on your remote control.
Cast Content from your smart devices to your unifi Plus
Box.
2.
What is the
technical specs
of the unifi Plus
Box?
The technical specs of the unifi Plus Box are as below:
Processor: Quad-core
GPU: OpenGL ES2.0
RAM: 2GB DDR4
Flash: 8GB eMMC
System: Android TV 10.
3.
What are the
streaming apps
available in unifi
Plus Box?
As part of its continuous effort to bring enhanced viewing
experience to the audience, unifi TV has partnered with 15
streaming apps such as Disney+ Hotstar, beIN SPORTS
CONNECT, SPOTVNOW, WeTV, Amazon Prime Video,
TVBAnywhere+, Lionsgate Play, iQiyi, Viu, ZEE5, Simply
South, YuppTV, ShemarooMe, BBCPlayer, MySing and
many more to join us soon!
For the latest app offerings and info, visit our website at
https://www.unifi.com.my/tv

4.
Can I watch
Netflix on unifi
Plus Box?
The access to Netflix app on unifi Plus Box is currently not
available.
5.
What are the
videoformats
that unifi Plus
Box supports?
The unifi Plus Box supports up to 4K2K, MPEG-2/ MPEG4/
VP8/ VP9/ H.264/ H.265 video formats.
6.
How can I get the
unifi Plus Box?
unifi Plus Box comes with unifi Home plans. For the latest
offerings, kindly visit www.unifi.com.my
Customers who subscribe to bundled plans without unifi TV
Pack can add on:
i) RM60/month for Ultimate Pack with unifi Plus Box.
ii) RM30/month for VAR Pack with unifi Plus Box
However, if you are already subscribing to any of the unifiTV
Pack, you have an option to add on unifi Plus Box.
Details are as per belowtable:
Add On
Description
Price
Contract
i) Ultimate
packwith unifi
Plus Box
ii) VAR+ Pack
with unifi Plus
Box
Enjoy all
channels via
unifi Plus Box
Select Aneka
or Varnamor
Ruby pack
RM60
monthly
RM30
monthly
24 months
24 months
unifi Plus Box
Multi room
entertainment
with
additional
unifi Plus Box
RM20 for 24
months
24 months
7.
Where can I get
this unifi Plus
Box?
CustomerscansubscribetounifiHome planfromany TMpoint
outlets, Reseller, TM Authorised Dealer,
TM Staff, TMSalesCentre (TMSC) or visit www.unifi.com.my
unifi Plus Box Add-on subscription is availablevia:
a) TMpoint
b) TM Authorised Dealer
c) TMSC
d) unifi portal - www.unifi.com.my

e) myunifi app - download fromAppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei.
However, unifi Plus Box Add-on subscription is not available
via Reseller.
8.
What are the
minimum
requiredinternet
speed forme to
run the unifiPlus
Box?
For best streaming quality, we recommend a minimum
broadband speed of 30Mbps.
To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To subscribe to the plan,
please visit https://unifi.com.my
9.
Can I subscribe
to unifi Plus Box
without
subscribingto
unifi TV service?
We are sorry, you will need to subscribe to unifi Home plan
with unifi TV Pack in order for you to enjoy the unifiPlus Box.
10.
Is there a
warrantyforthe
unifi Plus Box?
Yes, the unifi Plus Box comes with a warranty for a period of
12 months fromthe date of installation.
Please visit https://unifi.com.my/tv/devices/unifi-plus-box for
details of the warranty policy.
11.
I am a unifi
Lite/Streamyx
customer, canI
also enjoythe
unifi Plus Box?
Unfortunately, you will need a high-speed broadband
connection to enjoy a good viewing experience with unifi Plus
Box. Hence, it is not advisable for you to take up this offering.
NEW UNIFI PLUS BOX
(Note: The service offerings, terms &condition willbe the same as unifi Plus Box)
12.
What is the NEW
unifi Plus Box?
New unifi Plus Box is unifi TV’s latest media box (Android TV
Box), which supports both WiFi and IPTV connectivity
introduced to maximise the viewing experience of our unifi
customers, starting 1st May 2022.

13.
What are the
technical specs
of the NEW unifi
Plus Box?
The technical specs of the New unifi Plus Box are as below:
Processor: Quad-core
GPU: OpenGL ES2.0
RAM: 2GB DDR4
Flash: 16GBeMMC
System: Android TV 10
14.
Can the NEW
unifi Plus Box be
connected via
both IPTV and
WiFi
connection?
Yes. The New unifi Plus Box supports both WiFi and IPTV
connectivity.
For uninterruptedunifi TV (Live TVand On Demand) viewing
experience, you have an option to connectvia IPTV -
Ethernet Cable to Port 4 (TMRouter).
Follow the steps belowto experience the New unifi Plus Box:
Step 1: Connect New unifi Plus Box to TV
Step 2: Paring remote with New unifi Plus Box
Step 3: Connect Internet via WiFi
Step 4: Connect VLAN600 via Ethernet cable
Step 5: Setup Google Account & accept Google’s terms
and conditions
Step 6: Login to unifi TV service using your unifi PlayTV ID
and password
15.
How do I switch
my unifi TV
service from
using WiFi
connection
(VLAN500/Port1,
2,3) to using to
IPTV connection
(VLAN600/Port
4)?
To switch your connection fromWiFi to IPTV, kindly follow
these steps:
1. You need to ensure that your account has access to unifi
TVservice via VLAN600 (Port 4)
2. Plug in a LANcable (RG45) in between your router (Port
4) and your New unifiPlus Box
3. Click on the unifi TV logo on the standard launcherto
reopen the apps / refresh session via VLAN600
connection

4. If the authenticationprocess is successful, yourNew unifi
Plus Box will automatically reboot again andyou will enjoy
the unifiTVservice via IPTV.
16.
How do I switch
my unifi TV
service from
using IPTV
connection
(VLAN600/Port 4)
to WiFi
connection
(VLAN500/Port1,
2,3)?
To switch your connection fromIPTV to WiFi, kindly follow
these steps:
1. You need to ensure that your accounthas access to unifi
PlayTVservice
2. Remove the LAN cable (RG45) in between your router
(Port 4) and your NewunifiPlus Box.
3. Click on the unifi TVlogo on the standard launcherto
reopen the apps / refresh session via WiFi connection
4. If the authenticationprocess is successful, yourNew unifi
Plus Box will automatically reboot again andyou will enjoy
the unifi TVservice via IPTV.
17.
I’m using WiFi 6
FiberHome SR-
1041Y Wireless
Router. How to
streamunifi TV
via VLAN600
(IPTV)
connection?
To stream unifi TV via VLAN600 (IPTV) connection, simply
plug in LAN cable (RG45) in between your router (Port 3) with
your New unifiPlus Box.
18.
Is the pricing of
this new boxstill
Yes, the price is stillthe same as the previous box.

the same as the
previousbox?
19.
I’m an existing
user withthe
previousversion
of unifi Plus Box.
Can I requestto
change to the
New unifi Plus
Box?
You have an option to add-on the new box for RM20 for 24
monthsor youcan upgradeyourunifiHome plansubscription.
Google Account
20.
Can I skip the
configuration of
the Google
account during
the setupof my
unifi Plus Box?
You can skip the configuration of the Google account during
the setup of your unifi Plus Box. However, it is recommended
for you to create/register yourGoogle account to get the most
out of your unifi Plus Box features such as enjoying the latest
apps fromGoogle Play Store.
Go to https://unifi.com.my/tv/devices/unifi-plus-box for step-
by-step installation and setup guide.
21.
How do I
configure my
Google account
on the unifi Plus
Box?
Press the Home button and go to ‘Settings’. Scroll down to
‘Accounts & Sign In’, then select ‘Add Account’ and choose
account type ‘Google’.
Follow the instruction guide on your TV screen to setup your
Google account and continue to fill up your email and
password accordingly.
22.
Are there any
otherappsthat
we can access
via unifi Plus
Box?
Yes, you may download your preferred applications from
Google Playstore into the unifi Plus Box.
23.
Will it consume
my broadband
bandwidth if I
use the apps in
the unifiPlus
Box?
Yes, you will need Internet connection to run the apps in the
unifiPlus Box.
To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To subscribe to the plan,
please visit https://unifi.com.my
24.
How do I use the
Google Assistant
on the remote
control?
Press the Google Assistant button on the remote control and
speak close to the remote control to use the feature.
Currently, the Google Assistant only works in the Google
world. To use it, you will need to configure your Google
account on the unifi Plus Box.

Existing unifiHome customers
25.
I am an existing
unifi Home
customer, how
do I get the unifi
Plus Box?
Existing unifi Home subscribers can upgrade their plan to
enjoy unifi Plus Box. For the latest offerings, kindly visit
www.unifi.com.my
Customers who are subscribing to bundle plans without unifi
TVPack can add on:
i) RM60/month for Ultimate Pack with unifi Plus Box.
However, if you already subscribed to any of unifi TV pack,
you have an option for additional unifi Plus Boxas add-on.
Details as per below table:
Add On
Description
Price
Contract
Ultimate pack
with unifi Plus
Box
Enjoy all
channels via
unifi Plus Box
RM60
monthly
24 months
unifi Plus Box
Multi room
entertainment
with
additional
unifi Plus Box
RM20 for 24
months
24 months
26.
I’m using
30MbpsVDSL
but having
trouble watching
unifi TV via unifi
Plus Box. What
should I do?
We would like to inform that the unifi Plus Box is running as
OTT (over-the-top) box.
To enjoy the best streaming quality for 30Mbps VDSL, we
recommend you to connect your unifi Plus Box with a wired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection is still running on shared bandwidth with your
internet browsing.
It is also advisable to keep the number of connected devices
to the minimum to ensure you have sufficient bandwidth for
unifiTVstreaming via unifi Plus Box.
If unifi fibre service isalready available at yourarea, we highly
recommend you to upgrade to the plan that suits your
broadband needs.
However, if you are using the New unifi Plus Box, simply
connect via IPTV using Ethernet Cableto Port 4-TMRouter(if
applicable) to enjoy uninterrupted unifi TV (Live TV and On
Demand) viewing experience.

27.
I would like to
cancel the unifi
plan with unifi
Plus Box within
the contract
period, is there
any penalty
charge?
Yes. The penalty charge is the remaining months of the
monthly subscription fee (price before discount) of the
subscribed packageand unifi TVpack.
28.
How are you
going to deliver
the unifiPlus
Box to me?
For New Installation, there will be a unifi installer to help you
set up the unifi Plus Box (together with other TM’s CPE) at
your premise.
For change plan/upgrade planor Add-On subscription, unifi
Plus Box will be deliver via courier within 7 working days
(upon successful order)
Note : More info on unifi Plus Box (Add-on) delivery via courier at
section below.
unifi Plus Box Features & Function
29.
Is there any
difference in the
streaming quality
betweenthe
currentunifi Plus
Box and the new
unifi Plus Box?
We would like to informthat the unifiPlus Box is running on
WiFi connectivity.
However for the New unifi Plus Box, it supports both WiFi
and IPTV connectivity.
For uninterruptedunifi TV(Live TVand On Demand) viewing
experience, you have an option to connectvia IPTVusing
Ethernet Cable to Port 4 (TMRouter).
The comparison for the two boxes is as per table below:
Type of
box
Picture Quality
Mobility
Download
Apps
unifi Plus
Box
Compromised
(WiFi
connectivity)
YES
YES
New unifi
Plus Box
Streaming
stability over
IPTV
connectivity
YES
YES

30.
I reckoned that
my unifi Plus
Box picture
qualityis lower
as compared to
my previous
Android box (V8
box). Whyis that
so?
We would like to inform that the unifi Plus Box is running as
OTT(over-the-top)box.Hencecurrentlytheconnectivityisvia
WiFi.
In the case of wired connectivity via LANcable, it isstillon the
shared bandwidth with your internet browsing activity. Thus,
the quality willbe compromised. This is in contrast with the V8
Android boxwhereby it is running on purely IPTVservice with
wired dedicated bandwidth supporting the picture quality.
The comparison for the two boxes is as per table below:
Type of
box
Picture Quality
Mobility
Download
Apps
unifi Plus
Box
Compromised
(WiFi
connectivity)
YES
YES
Android V8
Box
Sustainable
(Wired
Connectivity)
NO
NO
31.
Can I watch 4K
UHD content
with unifi Plus
Box?
unifi Plus Box supports 4KUHD content. However, there are
three (3) essential requirements that must be fulfilled before
you can enjoy the best of 4K quality i.e. –a compatible 4K
UHD TV, 4KAndroid box and 4KUHD content.
At this moment, unifi TV has yet to launch any channel with
4K UHD content, however you may be able to view 4K UHD
content fromYouTube.
32.
If I am using a 4K
TV, do I need to
do any
configuration on
my TV and unifi
Plus Box to
enjoy4K quality?
If you are already using a 4K TV, you can watch 4K UHD
content using unifi Plus Box.
33.
How do I use the
subtitle function
/ multiple audio
while playingOn
Demand
content?
The subtitle / multiple audio functions are available for
selection On Demand content. While playing On Demand
content, followthe simple steps as below:
1) Press “Up” button on your remote control
2) Choose subtitle icon , Or
3) Choose audio icon
4) Select your preferredsubtitle / audio
34.
How to use the
TV Guide,
Subtitle and
Audio Feature
Please make sure to download the latest version of the app.
Simply, press the “Up” button on your remote control to enjoy
these features available.

for Live
Channels?
35.
What is the
functionof
Parental Lock?
Parental Lock allows you to restrict viewing and purchases of
inappropriate TV programmes based on your preference by
locking the channel using the Parental PIN.
Note: Parental PIN is similar to Purchase PIN (6 digits)
36.
I forgotmy
Purchase PIN.
What shouldI
do?
YourdefaultpurchasePINis 123456.Ifyouhaveforgottenyour
purchase PIN, you may reset the PIN via unifiPlayTVapp.
Simply go to: Profile > View My Profile >PIN > Reset PIN.
Please follow the steps below:
1) Enter your unifi PlayTVpassword
2) Enter a new PIN
3) ConfirmPIN
37.
How do I use the
Parental Lock
feature onunifi
Plus Box?
To use the Parental Lock feature:
1) Press ‘Up’ on your remote and select Parental
2) Press ‘Down’ to select Lock Channel
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
38.
Can I remove/
turn off the
Parental Lock
feature?
Yes, you can. To turn-off the Parental Lock feature:
1) Open the locked channel
2) PressOK on your remote
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
You also have an option to remove/turn off the ParentalLock
permanently by following these steps:
1) Open the locked channel
2) Press ‘Up’ on your remote and select Parental
3) Press ‘Down’ to select Unlock Channel
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
39.
Why do I see this
message, "Are
you still
watching"on my
TV screen?
You will see a prompt message after four (4) hours of
continuous playback without any user activity.
If you’d like to continue watching, please confirm by pressing
anykey on yourremotecontrol.If thereis noresponse,youwill
automatically direct back to Home screen.

Quick troubleshooting Guide
40.
Why does my
unifi Plus Box
unable to access
the network?
Simply followthe configuration checklist as below:
1. Go to “Settings” and select “Network & Internet”to ensure
that the WiFi is enabled.
2. Choose the available network to connect (for WiFiuser) or
check if LAN cable is properly connected to the unifiPlus
Box.
3. a) For unifi Plus Box
Check the network link indicator at the front panel of the
box. Green light means it isconnected to a network and if
the light turns Red, it means that the device is not
connected to a network.
b) For New unifi Plus Box
Check the network link indicator at the front panel of the
box. Blue light means it is connected to a network and if
the light turns Blue/Orange (alternateblink), it means that
the device is not connected to a network.
4. Should you need further assistance on network
connectivity, please contact:
•Live Chat on https://maya.unifi.com.my or myunifiapp
•Facebook via facebook.com/weareunifi
•Twitter @helpmeunifi
•Email to [e-mail]
41.
Myremote
control is not
responding /
intermittently
responding.
What shouldI
do?
First, please make sure that youhave paired yourremotewith
the unifi Plus Box and the batteries are correctly in place.
Follow the belowsteps to pair a Bluetooth device
1. Go to Home screen
2. Select “Settings”
3. Under “Remote and accessories” select Add accessory.
You will see a listof nearby devices.
4. Put yourdeviceinpairingmode.Yourdevicewill beadded
to the on-screen list
5. Select your device
Kindly refer to the unifi TV Quick Start guide provided in the
box or go to https://unifi.com.my/tv/devices/unifi-plus-box for
step-by-step installationand setup guide.
As an alternative, if problem still persist, just download the
Android TV Remote Control app from Google Play Store on
your smart devices.
42.
I’m facing
channel glitch/
channel not
viewable and
sometimes bad
picture quality.
If you are facing channel glitch/not viewable –please press
“Home” button and re-launch unifiTVapp.
If youarefacingbadpicturequality–trymovingyourunifiPlus
Box nearer to your WiFi router to ensure maximum
connectivity.

What should I
do?
Alternatively,youmayconnectyourunifiPlusBoxwith awired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection is still running on shared bandwidth with your
internet browsing.
43.
I receivederror
message –
“Oops!
something went
wrong. An
unexpectederror
has occurred.
Press OK to
reload app”.
What shouldI
do?
Simply press the “Home” button and re-launchunifi TVapp.
Please follow these steps to force stop the unifi TVapp:
1) Press the “Shortcut to installed apps” button on your
remote control
2) Select unifi TV app
3) Press and hold “OK” button
4) Select “Info”
5) Select “Force Stop”
If the problemstill persists, please contact:
Live Chat on https://maya.unifi.com.my or myunifiapp.
Contact our helpline at 100.
44.
Why am I
experiencing
intermittent
audio issue?
Please make sure that you have updated to the latest firmware
by following the belowsteps:
Go to settings> Device Preference > About > System update
Existing unifiTVCustomer
45.
How do I sign in
at unifi TVapp in
unifi Plus Box?
Launch unifi TVapp and login usingyour existing unifi PlayTV
ID and password.
46.
How do I access
my unifi PlayTV
account if I've
forgottenthe
password?
You can reset your password through your unifi PlayTV app
fromyour mobile device, by following the below steps:
1. Open your unifi PlayTVapp
2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
47.
How do I use the
unifi Plus Box as
my 2nd media box
to enjoyunifi TV
content?
You can use the unifi Plus Box as your 2nd unifi media box by
connecting via WiFi and login using yourexisting unifi PlayTV
ID.
To enjoy unifi TVcontent on your 2nd media box (multi-room),
you must maintain your current subscription of unifi TV pack.
48.
How many
additional boxes
Subscribers of unifi Plus Box will have an option to add a
maximum of three (3) additional media Boxes.

that I can Add-
on?
To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To buy the plan, please visit
https://unifi.com.my
unifi Plus Box (Add-on) deliveryviacourier
49.
Why do I receive
SMSon unifi
Plus Box
delivery?
Once your order is successful order, you willreceive an SMS
on the notification of unifi Plus Boxdelivery tracking reference
number (within 7 working days) together with your unifi
PlayTVID.
Sample of SMS:
unifi:You'll receiveyour unifi Plus Boxin 7 working
days. Self-trackviaSKYNETbit.ly/3B0fZYe
XXXXXXXXXXX. Installation guide i.unifi.my/Plusbox &
login ID xxxxxx@iptv.
50.
How to track my
order?
You will receive an SMS with your delivery tracking number
and you can check via SKYNET portal -
https://www.skynet.com.my/
51.
I’m not available
to receivethe
box duringthe
delivery.
What shouldI
do?
If the courier delivery is not successful, you may collect your
unifi Plus Box at the nearest SKYNET collection hub.
Check here for the list of SKYNET collection hub:
https://www.skynet.com.my/branch
However, if you don’t collect the box after 14 days for West
Malaysiaor30daysforEast Malaysia,thebox will bereturned
to TM.
You can contact us via Live Chat -
https://maya.unifi.com.my or myunifiapp,ifyou wish to
request for 2nd delivery attempt or request for installer
assistance with RM80 charges with RM80 charges
(including installation)and we will proceed with the next
delivery for you as soon as possible.
52.
I alreadycheck
the delivery
status in
SKYNET portal,
however myunifi
Plus Box is no
longerin their
outlet. What canI
do?
This may due to the 14 days for West Malaysia or 30 days for
East Malaysia time frame for you to collect your unifi Plus Box
hasalready expired.
You can contact us via Live Chat on
https://maya.unifi.com.my or myunifi app, if you wish to
request 2nd delivery attempt or request for unifi installer
assistance with RM80 charges (including installation)and we
will proceedwiththe next delivery/installationforyouassoon
as possible.

53.
Will I be charged
for the deliveryof
unifi Plus Box via
SKYNET in my
unifi bill?
There will be no additional charge imposed to customer for
unifiPlus Box add-on via courier.
54.
How to do the
self-installation
for unifi Plus
Box?
The quick set-up guide is available inside the unifi Plus Box
packaging.
For more information on how to set-up, please visit
https://unifi.com.my/tv/devices/unifi-plus-box
55.
I’m still having
difficultyto self-
configure my
unifi Plus Box.
MayI request for
technical
assistance to
performthe
installation?
Our technicalassistance team is available to assist you with
the installation. However, please note that RM80 will be
charge for installation charges.
56.
How do I log in to
unifi TV app in
unifi Plus Box?
Please launch your unifi TV app and login using your unifi
PlayTVID and password.
57.
I forgotmyunifi
PlayTV
password. What
should I do?
The unifi PlayTV ID will be sent to you via SMS upon
successful order (within 7 working days),
You can reset your password through your unifi PlayTV app
fromyour mobile device, by following the below steps:
1. Open your unifi PlayTVapp
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive verification code
(theverificationcodewillbesent toyourregisteredmobile
number or email)
5. Key-in verification code
6. Key-in new password
58.
I did not receive
any SMS on my
unifi PlayTV ID.
What shouldI
do?
You may get assistance throughour Live Chat on
https://maya.unifi.com.my or myunifi app.
59.
I receivedan
SMSbut still did
not receive my
unifi Plus Box.
Make surethatyouhaveprovidedthecorrectaddressforyour
unifi Plus Box delivery.
There may be some delay in delivering your unifi Plus Box.
We seek your patience and understanding as we are working
on fulfilling your unifi Plus Box request soonest possible.
You can also check and track your unifi Plus Box delivery via
SKYNET portal –https://www.skynet.com.my/

60.
Whom should I
contact if I need
any assistance or
inquiry?
Should you have any enquiries or require any assistance,
you can get in touch with TM through our Live Chat on
https://maya.unifi.com.my or myunifiapp.
UNIFI PLAYTV QR SCANNER
61.
What is the unifi
PlayTV QR
scanner feature?
The unifi PlayTV QRscanner is thelatest feature available for
ALL unifi Home customers with unifi TV. The QR scanner
feature on unifi PlayTV will help simplify the login method for
unifiPlus Box and ease customers to participatein contests.
unifi Plus Box userscan start viewing unifi TV on unifi Plus
Box by scanning the QR code on their TV screen using their
unifiPlayTVapp.
With this function, unifiPlus Box users have another option to
loginto theirunifiPlus Box withoutusingunifi Plus Boxremote
control and keypad fromtheir TVscreen.
62.
How does the QR
scanner work?
Just download the latest unifi PlayTVapp on your device -
mobile, tablet or iPad (downloadable fromAppStore on iOS,
Google Playstore on Android and AppGalleryon Huawei)
and follow these simple steps:
1) Launch unifi PlayTVapp and login using your unifiPlay
TVlogin ID on your device
2) Go to ”Profile” and choose “QR scan”
How to login to unifi Plus Box using QR Scanner?
1) Launch unifi TVapp fromyour unifi Plus Box
2) Use the “QR Scan” feature in unifi PlayTV app to scan
the QRcode on your TV screen to authorise login
3) All done, nowyou can enjoy watching!
How to join the contest via QRScanner?
1) Use the “QR Scan” feature in unifi PlayTV app to scan
the QRcode that appear on your TVscreen
2) Join the contest and stand a chance to win attractive
prizes!
63.
I’m not a unifi
subscriberbut
I’ve logged in to
unifi PlayTV app
The service is available only to unifi Home subscribers with
unifiTVsubscription.

using my mobile/
Facebook
account. CanI
use the QR
scanner to login
to unifi Plus Box
or my Android TV
box?
64.
Is the QR
Scannerfeature
available on unifi
PlayTV (web
version)?
We are sorry. This feature is only available on unifi PlayTV
app on Android and iOS(mobile, tablet and iPad).
65.
Can I scan the
QR code using
my phone’s
camera or any
third partyQR
scanner app?
▪Yes, you can still use your phone’s camera or any third party
QR scanner app.
▪Upon scanning, you will be directed to the AppStore on iOS,
Google Playstore on Android or AppGallery on Huawei to
installor launch the unifiPlayTVapp.
▪Simply key-in your unifi PlayTV username and password on
unifi PlayTV app and scan the QR code again using the QR
scanner on the app to start viewing.
66.
I’m a unifi Home
customer without
unifi TV / unifi
PlayTV login ID.
How do I enjoy
the QR scanner
function?
▪To enjoy the QR scanner function for unifi TV customer you
need to subscribe or upgrade your unifi Home with unifi TV
subscription.
OTHER MATTERS
67.
Who do I contact
if I needfurther
info or should I
face anyunifi TV
service issue?
Feelfree to contact us via Live Chat on
https://maya.unifi.com.my or myunifi app, tweet us
@helpmeunifi, message us at facebook.com/weareunifi or
walk-in to any nearest TMpoint outlets nationwide.
68.
Who should I
contact if I need
any assistance or
service inquiry?
TM has various digital channelsfor its customers to interact
with us. Should the customers have any enquiries or require
any assistance, they can get in touch with TM through our
digital channels as below:
myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)
unifi portal - www.unifi.com.my
Live Chat - https://maya.unifi.com.my
Email –[e-mail]
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi