Uni-Fi PLUS BOX Instruction Manual

FREQUENTLY ASKED QUESTIONS (FAQ)
ON
UNIFI PLUS BOX
NO
QUESTIONS
ANSWER
unifi PLUS BOX GENERAL INFO
1.
What is unifi Plus
Box?
unifi Plus Box is unifi TV’s latest media box (Android TV Box)
introduced to maximise the viewing experience of our unifi
customers.
unifi Plus Box comes with the following features:
Direct access to contents from unifi TV and unifi content
partners.
An interactive and immersing viewing experience.
Enjoy your content in full High Definition (HD).
Use Google Assistant on your remote control.
Cast Content from your smart devices to your unifi Plus
Box.
2.
What is the
technical specs
of the unifi Plus
Box?
The technical specs of the unifi Plus Box are as below:
Processor: Quad-core
GPU: OpenGL ES 2.0
RAM: 2GB DDR4
Flash: 8GB eMMC
System: Android TV 9.
3.
What are the
streaming apps
available in unifi
Plus Box?
Your unifi Plus Box comes with our partners’streaming apps
such as TVBAnywhere+, iQiyi, Simply South, ZEE5, Lionsgate
Play, Viu, ShemarooMe, YuppTv, BBC Player and Amazon
Prime.
Details of the partners apps as below :
No
Streaming
app
Description / offerings
1.
TVBAnywher
e+
The most comprehensive
Chinese entertainment
including drama & movies

2.
iQiyi
Home to Asia’s hottest
entertainment. Bringing you
the best of local, Korean and
Chinese dramas, movies,
variety shows and anime
3.
Simply South
Your one-stop destination for
the best of all things
entertainment! Pick from a
collection of the newest Tamil,
Malayalam.Telegu movies,
and evergreen classics
4.
ZEE5
The only streaming app that
offers content in 18
languages. Home to
170,000+ hours of On
Demand Content. The
platform brings together the
best of Originals, Movies,TV
Shows, Music,
Cineplays,Health and
Lifestyle content in one
single destination
5.
Lionsgate
Play
Home to blockbuster
movies, premium
Originals and binge-
worthy shows.
6.
Viu
Gives you instant access to
all your favourite dramas,
comedies, horror and more!
Watch hit TV shows from
Korea, Japan, China,
Thailand, Indonesia,
Malaysia, Myanmar, Turkey,
the Middle East and India as
well as Viu’s Originals.
7.
Sheemaroo
Me
Bollywood and Indian content
(Gujarati, Punjabi, Bengali
and Hindu)
8.
YuppTV
Watch your favourite shows
and movies from the popular
Indian TV channel and
programmes.
9.
BBC Player
Home to premium and original
drama from Britain.

10
Amazon
Prime
Movies and series, including
Amazon Originals
Note : Partners’streaming apps available from 1st October 2021
For the latest app offerings and info, visit our website at
https://unifi.com.my/plusbox
4.
How do I enjoy
partners apps at
the unifi Plus
Box?
Step 1: Go to Apps menu
Step 2: Select your preferred apps
Step 3: Choose “Install”
Step 4 : Click Open and enjoy watching
5.
Can I watch
Netflix on unifi
Plus Box?
The access to Netflix app on unifi Plus Box is currently not
available.
6.
What are the
video formats
that unifi Plus
Box supports?
The unifi Plus Box supports up to 4K2K, MPEG-2/ MPEG4/
VP8/ VP9/ H.264/ H.265 video formats.
7.
How can I get the
unifi Plus Box?
unifi Plus Box comes with unifi Home plans. For the latest
offerings, kindly visit www.unifi.com.my
Customers who are subscribing to bundle plans without
Ultimate Pack/ Content Pack can add on RM60/month for
Ultimate Pack with unifi Plus Box. However, if you already
subscribe to any unifi TV pack, you have an option to add
on unifi Plus Box.
Details as per below table:
Add On
Description
Price
Contract
Ultimate pack
with unifi Plus
Box
Enjoy all
channels via
unifi Plus Box
RM60
monthly
24 months
unifi Plus Box
Multi room
entertainment
with
additional
unifi Plus Box
RM20 for 24
months
24 months
8.
What are the
minimum
required internet
speed for me to
run the unifi Plus
For best streaming quality, we recommend a minimum
broadband speed of 30Mbps.
To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To subscribe to the plan,

Box?
please visit https://unifi.com.my
9.
Can I subscribe
to unifi Plus Box
without
subscribing to
unifi TV service?
We are sorry, you will need to subscribe to unifi Home plan
with unifi TV pack in order for you to enjoy the unifi Plus Box.
10.
Where can I get
this unifi Plus
Box?
Customers can subscribe to unifi Home plan from any
TMpoint outlets, Reseller, TM Authorised Dealer,
TM Staff ,TM Sales Centre (TMSC) or visit www.unifi.com.my
For unifi Plus Box Add-on subscription is available via :
a) TM Point
b) TM Authorised Dealer
c) TMSC
d) unifi portal - www.unifi.com.my
e) myunifi app - download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei.
However, unifi Plus Box Add-on subscription is not available
via Reseller
11.
Can the unifi
Plus Box be
connected to
Wi-Fi?
unifi Plus Box supports both WiFi and LAN connectivity.
12.
Can I have the
unifi Plus Box
and unifi TV
Media box (white
media box)
plugged into the
same TV?
Yes, as they are both HDMI enabled. Simply connect the
unifi Plus Box and Media Box to your TV’s HDMI ports, then
select the HDMI source via your TV remote.
13.
Why does my
unifi Plus Box
unable to access
the network?
Simply follow the configuration checklist as below:
1. Go to “Settings” and select “Network & Internet”to
ensure that the Wi-Fi is enabled.
2. Choose the available network to connect (for Wi-Fi user)
or check if LAN cable is properly connected to the unifi
Plus Box.
3. Check the network link indicator at the front panel of the
unifi Plus Box. Green light means it is connected to a
network and if the light turns red, it means that the device
is not connected to a network.
4. Should you need further assistance on network
connectivity, please contact:
•Live Chat via myunifi app or www.unifi.com.my
•Facebook via facebook.com/weareunifi
•Twitter @helpmeunifi
•Email to [e-mail]

14.
Is there a
warranty for the
unifi Plus Box?
Yes, the unifi Plus Box comes with a warranty for a period of
12 months from the date of installation.
Please visit https://unifi.com.my/plusbox for details of the
warranty policy.
15.
I am a unifi
Lite/Streamyx
customer, can I
also enjoy the
unifi Plus Box?
Unfortunately, you will need a high-speed broadband
connection to enjoy a good viewing experience with unifi Plus
Box. Hence, it is not advisable for you to take up this offering.
unifi TV packs
16.
Will I be charged
if I subscribe to a
unifi TV pack or
VOD on my unifi
Plus Box?
No worries, you don’t have to subscribe to additional unifi TV
pack. You can watch your existing unifi TV pack via the unifi
Plus Box.
However, for VOD, separate charges may be applicable.
17.
I am getting an
error message
on my unifi Plus
Box and unable
to view any of
the unifi TV
channels. What
should I do?
For fast resolution, you may visit
https://community.unifi.com.my/ for self-troubleshooting
guide, tips and tricks.
Alternatively, you may contact us via our digital channels
below:
myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)
unifi portal - www.unifi.com.my
Live Chat - http://bit.ly/unifilivechat
Email –[e-mail]
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi or
Contact our helpline at 100
Should you require a face-to-face interaction, you may visit
any of the TMpoint outlets nationwide for further assistance
Google Account
18.
Can I skip the
configuration of
the Google
account during
the setup of my
unifi Plus Box?
You can skip the configuration of the Google account during
the setup of your unifi Plus Box. However, it is recommended
for you to create/register your Google account to get the
most out of your unifi Plus Box features such as enjoying the
latest apps from Google Play Store.
Go to https://unifi.com.my/plusbox for step-by-step

installation and setup guide.
19.
How do I
configure my
Google account
on the unifi Plus
Box?
Press the Home button and go to ‘Settings’. Scroll down to
‘Accounts & Sign In’, then select ‘Add Account’ and choose
account type ‘Google’.
Follow the instruction guide on your TV screen to setup your
Google account and continue to fill up your email and
password accordingly.
20.
Are there any
other apps that
we can access
via unifi Plus
Box?
Yes, you may download your preferred applications from
Google Playstore into the unifi Plus Box.
21.
How do I use the
Google Assistant
on the remote
control?
Press the Google Assistant button on the remote control and
speak close to the remote control to use the feature.
Currently, the Google Assistant only works in the Google
world. To use it, you will need to configure your Google
account on the unifi Plus Box.
22.
Will it consume
my broadband
bandwidth if I
use the apps in
the unifi Plus
Box?
Yes, you will need Internet connection to run the apps in the
unifi Plus Box.
To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To subscribe to the plan,
please visit https://unifi.com.my/personal/home/fibre-
broadband.
23.
Why am I not
getting the
internet
connection on
my unifi Plus
Box?
For quick resolution, you may
visit https://community.unifi.com.my/ for self-troubleshooting
guide, tips and tricks.
Alternatively, you may contact us via our digital channels
below:
myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)
unifi portal - www.unifi.com.my
Live Chat - http://bit.ly/unifilivechat
Email –[e-mail]
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi
Contact our helpline at 100
Should you require a face-to-face interaction, you may visit
any of the TMpoint outlets nationwide for further assistance.

Existing unifi Home customers
24.
I am an existing
unifi Home
customer, how
do I get the unifi
Plus Box?
Existing unifi Home subscribers can upgrade their plan to
enjoy unifi Plus Box. For the latest offerings, kindly visit
www.unifi.com.my
Customer who already subscribed to a bundle plan without
Ultimate Pack/Content Pack can add on RM60/month for
Ultimate Pack with unifi Plus Box plan.
However, if you already subscribed to any of unifi TV pack,
you have an option for additional unifi Plus Box as add-on.
Details as per below table:
Add On
Description
Price
Contract
Ultimate pack
with unifi Plus
Box.
Enjoy all
channels via
unifi Plus Box
RM60
monthly
24 months
unifi Plus Box
Multi room
entertainment
with
additional
unifi Plus Box
RM20 for 24
months
24 months
25.
I’m using
30Mbps VDSL
but having
trouble watching
unifi TV via unifi
Plus Box. What
should I do?
We would like to inform that the unifi Plus Box is running as
OTT (over-the-top) box.
To enjoy the best streaming quality for 30Mbps VDSL, we
recommend you to connect your unifi Plus Box with a wired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection is still running on shared bandwidth with your
internet browsing.
It is also advisable to keep the number of connected devices
tothe minimum to ensure you have sufficient bandwidth for
unifi TV streaming via unifi Plus Box.
If unifi fibre service is already available at your area, we
highly recommend you to upgrade to the plan that suits your
broadband needs.
26.
I would like to
cancel the unifi
plan with unifi
Plus Box within
Yes. The penalty charge is the remaining months of the
monthly subscription fee (price before discount) of the
subscribed package and unifi TV pack.

the contract
period, is there
any penalty
charge?
27.
How are you
going to deliver
the unifi Plus
Box to me?
For New Installation, there will be a unifi installer to help you
set up the unifi Plus Box (together with other TM’s CPE) at
your premise.
For change plan/upgrade plan or Add-On subscription, unifi
Plus Box will be deliver via courier within 7 working days
(upon successful order)
Note : More info on unifi Plus Box (Add-on) delivery via courier at
section below.
unifi Plus Box Features & Function
28.
Can I watch 4K
UHD content
with unifi Plus
Box?
unifi Plus Box supports 4K UHD content. However, there are
three (3) essential requirements that must be fulfilled before
you can enjoy the best of 4K quality i.e. –a compatible 4K
UHD TV, 4K Android box and 4K UHD content.
At this moment, unifi TV has yet to launch any channel with
4K UHD content, however you may be able to view 4K UHD
content from YouTube.
29.
If I am using a 4K
TV, do I need to
do any
configuration on
my TV and unifi
Plus Box to
enjoy 4K quality?
If you already using a 4K TV, you can watch 4K UHD content
using unifi Plus Box.
30.
How do I use the
subtitle function
/ multiple audio
while playing On
Demand
content?
The subtitle / multiple audio functions is available for
selection On Demand content. While playing your On
Demand content, follow the simple steps as below:
1) Press “Up” button on your remote control
2) Choose subtitle icon , Or
3) Choose audio icon
4) Select your preferred subtitle / audio
31.
My remote
control is not
responding /
intermittently
responding.
What should I
do?
First, please make sure that you have pair your remote with
the unifi Plus Box and the battery are correctly in placed.
Follow this steps as below to pair a Bluetooth device
1. Go to Home screen
2. Select “Settings”
3. Under “Remote and accessories” select Add accessory.
You will see a list of nearby devices.

4. Put your device in pairing mode. Your device will be
added to the on-screen list
5. Select your device
Kindly refer to the unifi TV Quick Start guide provided in the
box or go to https://unifi.com.my/plusbox for step-by-step
installation and setup guide.
As an alternative, if problem still persist, just download the
Android TV Remote Control apps from the Google Play Store
on your smart devices.
32.
I’m facing
channel glitch/
channel not
viewable and
sometimes bad
picture quality.
What should I
do?
If you are facing channel glitch/not viewable –please press
“Home” button and re-launch unifi TV app.
If you are facing bad picture quality –try moving your unifi
Plus Box nearer to your WiFi router to ensure maximum
connectivity.
Alternatively, you may connect your unifi Plus Box with a
wired LAN connection (port 1, 2 or 3). Kindly note that this
wired connection is still running on shared bandwidth with
your internet browsing.
If the problem still persists, we seek your kind patience as we
have scheduled a system upgrade soon to solve the issue.
33.
I received error
message –
“Oops!
something went
wrong. An
unexpected error
has occurred.
Press OK to
reload app”.
What should I
do?
Simply press the “Home” button and re-launch unifi TV app.
If the problem still persists, please follow these steps to force
stop the unifi TV app:
1) Press the “Shortcut to installed apps” button on your
remote control
2) Select unifi TV app
3) Press and hold “OK” button
4) Select “Info”
5) Select “Force Stop”
34.
I reckoned that
my unifi Plus
Box picture
quality is lower
as compared to
my previous
Android box (V8
box). Why is that
so?
Any plan to
improve the
quality at least
similar to the V8
We would like to inform that the new unifi Plus Box is running
as OTT (over-the-top) box. Hence currently the connectivity
is via WiFi.
In the case of wired connectivity via LAN cable, it is still on
the shared bandwidth with your internet browsing activity.
Thus, the quality will be compromised. This is in contrast with
the V8 Android box whereby it is running on purely IPTV
service with wired dedicated bandwidth supporting the
picture quality.
The comparison for the two boxes is as per table below:
Type of
Picture Quality
Mobility
Download

quality or even
better?
box
Apps
unifi Plus
Box
Compromised
(WiFi
connectivity)
YES
YES
Android V8
Box
Sustainable
(Wired
Connectivity)
NO
NO
35.
How to use the
the TV Guide,
Subtitle and
Audio Feature
for Live
Channels?
Please make sure to download our latest app version.
Simply, press the “Up” button on your remote control to enjoy
these features available.
36.
What is the
function of
Parental Lock?
Parental Lock allows you to restrict viewing and purchases of
inappropriate TV programmes based on your preference by
locking the channel using the Parental PIN.
Note: Parental PIN is similar to Purchase PIN (6 digits)
37.
I forgot my
Purchase PIN.
What should I
do?
Your default purchase PIN is 123456. If you have forgotten
your purchase PIN, you may reset the PIN via unifi PlayTV
app.
Simply go to: Profile > View My Profile > PIN > Reset PIN.
Please follow the steps below:
1) Enter your unifi PlayTV password
2) Enter a new PIN
3) Confirm PIN
38.
How do I use the
Parental Lock
feature on unifi
Plus Box?
To use the Parental Lock feature :
1) Press ‘Up’ on your remote and select Parental
2) Press ‘Down’ to select Lock Channel
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
39.
Can I remove/
turn off the
Parental Lock
feature?
Yes you can. To turn-off the Parental Lock feature :
1) Open the locked channel
2) Press OK on your remote
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
You also have an option to remove/turn off the Parental Lock
permanently by following these steps :
1) Open the locked channel
2) Press ‘Up’ on your remote and select Parental
3) Press ‘Down’ to select Unlock Channel
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

40.
Why do I see this
message, "Are
you still
watching" on my
TV screen?
You will see a prompt message after four (4) hours of
continuous playback without any user activity.
If you’d like to continue watching, please confirm by pressing
any key on your remote control. If there is no response, you
will automatically exit to Home screen
Existing unifi TV Customer
41.
I am an existing
unifi TV
customer via old
version of unifi
media box. How
do I sign in at
unifi PlayTV app
in unifi Plus
Box?
Launch unifi TV app and login using your existing unifi
PlayTV ID and password.
42.
How do I access
my unifi PlayTV
account if I've
forgotten the
password?
You can reset your password through your unifi PlayTV app
from your mobile device, by following this steps :
1. Open your unifi PlayTV apps
2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
43.
I am an existing
unifi TV
customer. I’m,
interested in dual
room services.
Will I receive a
new unifi Plus
Box?
Starting 24th August 2020, unifi Plus Box is offered as Add-
on service for RM20 monthly for 24 months.
Note : Earlier price for Add-on was offered at RM10 monthly for 24 months as
an early bird promo.
44.
I am an existing
unifi TV
customer. I wish
to exchange my
old version of
unifi Media Box
to unifi Plus
Box.What should
I do?
Starting 24th August 2020, unifi Plus Box is offered as an
Add-on service for RM20 monthly for 24 months.
Note : Earlier price for Add-on was offered at RM10 monthly for 24 months as
an early bird promo.

45.
How do I use the
unifi Plus Box as
my 2nd media box
to enjoy unifi TV
content?
You can use the unifi Plus Box as your 2nd unifi media box by
connecting via Wi-Fi and login using your existing unifi
PlayTV ID.
To enjoy unifi TV content on your 2nd media box (multi-room),
you must maintain your current subscription of unifi TV pack.
46.
How many
additional boxes
that I can Add-
on?
Subscribers of unifi Plus Box will have an option to add a
maximum of three (3) additional media Boxes.
To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To buy the plan, please visit
https://unifi.com.my/personal/home/fibre-broadband
47.
Who should I
contact if I need
any assistance
or service
inquiry?
TM has various digital channels for its customers to interact
with us. Should the customers have any enquiries or require
any assistance, they can get in touch with TM through our
digital channels as below:
myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)
unifi portal - www.unifi.com.my
unifi online community forum at community.unifi.com.my
Live Chat - http://bit.ly/unifilivechat
Email –[e-mail]
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi
Customers can also refer to our unifi community forum at
community.unifi.com.my.
unifi Plus Box (Add-on) delivery via courier
48.
Why do I receive
SMS on unifi
Plus Box
delivery?
Upon successful order (within 7 working days), you will
receive an SMS on the notification of unifi Plus Box delivery
tracking reference number together with your unifi PlayTV ID.
Sample of SMS :
unifi TV: U will receive yr unifi Plus Box in 7 working
days. ABX bit.ly/3CaiBA4 TMBXXXXXXXXXXXX.
Installation guide bit.ly/3cFJ7EJ & login ID xxxxx@iptv.
TQ

49.
How to track my
order?
You will receive an SMS with your delivery tracking number
and you can check via ABX Express portal -
https://abxexpress.com.my/Home/Tracking
50.
I’m not available
to receive the
box during the
delivery.
What should I
do?
If the courier delivery is not successful, you may collect your
unifi Plus Box at nearest ABX Express hub collection.
Check here for list of ABX Express hub collection list :
https://www.abxexpress.com.my/Home/Location
However after 21 days, the box will be returned to TM.
You can contact us via Live Chat - http://bit.ly/unifilivechat, if
you wish to request for 2nd delivery attempt or request for
installer assistance with RM80 charges with RM80 charges
(including installation) and we will proceed with the next
delivery for you as soon as possible.
51.
I already check
the delivery
status in ABX
Express portal,
however my unifi
Plus Box is no
longer in their
outlet. What can I
do?
This may due to 21 days timeframe for you to collect your
unifi Plus Box is already expired.
You can contact us via Live Chat - http://bit.ly/unifilivechat, if
you wish to request 2nd delivery attempt or request for unifi
installer assistance with RM80 charges (including installation)
and we will proceed with the next delivery / installation for
you as soon as possible.
52.
Will I be charged
for the delivery of
unifi Plus Box via
ABX Express in
my unifi bill?
There will be no additional charge imposed to customer for
unifi Plus Box add-on via courier.
53.
How to do the
self-installation
for unifi Plus
Box?
The quick set-up guide is available inside the unifi Plus Box
packaging.
For more information on how to set-up, please visit
https://unifi.com.my/plusbox
54.
I’m still having
difficulty to self-
configure my
unifi Plus Box.
May I request for
technical
assistance to
perform the
installation?
Our technical assistance team is available to assist you with
the installation. However, please note that RM80 will be
charge for installation charges.

55.
How do I log in to
unifi PlayTV app
in unifi Plus
Box?
Please launch your unifi TV app and login using your unifi
PlayTV ID and password.
56.
I forgot my unifi
PlayTV
password. What
should I do?
The unifi PlayTV ID will be sent to you via SMS upon
successful order (within 7 working days),
You can reset your password through your unifi PlayTV app
from your mobile device, by following this steps:
1. Open your unifi PlayTV app
2 Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive verification code
(the verification code will be sent to your registered
mobile number or email)
5. Key-in verification code
6. Key-in new password
57.
I did not receive
any SMS on my
unifi PlayTV ID.
What should I
do?
You may get assistance through our digital channel at Live
Chat - http://bit.ly/unifilivechat
58.
I received an
SMS but still did
not receive my
unifi Plus Box.
Make sure that you have given the correct address for your
unifi Plus Box delivery.
There may be some delay in delivering your unifi Plus Box.
We seek your patience and understanding as we are working
on fulfilling your unifi Plus Box request soonest possible.
You can also check and track your unifi Plus Box delivery via
ABX Express portal –
https://abxexpress.com.my/Home/Tracking
59.
Whom should I
contact if I need
any assistance or
inquiry?
Should you have any enquiries or require any assistance,
you can get in touch with TM through our digital channels as
below:
Live Chat - http://bit.ly/unifilivechat
UNIFI PLAYTV QR SCANNER
60.
What is the unifi
PlayTV QR
scanner feature?
The unifi PlayTV QR scanner is the latest feature available
for ALL unifi Home customers with unifi TV. The QR scanner
feature on unifi PlayTV will help simplify the login method for
unifi Plus Box and will also ease customers to participate in
contests for unifi TV customers.
unifi Plus Box customers are now able to scan the QR code
on their TV screen to start viewing unifi TV on unifi Plus Box
by scanning QR code from their unifi PlayTV app.

With this function unifi Plus Box customer have another
option to login to their unifi Plus Box without using unifi Plus
Box remote control and keypad from their TV screen.
61..
How does the QR
scanner work?
Just download the latest unifi PlayTV app on your device -
mobile, tablet or ipad (downloadable from AppStore on iOS,
Google Playstore on Android and AppGallery on Huawei) and
follow these simple steps:
1) Launch unifi PlayTV app and login using your unifi Play
TV login ID on your device
2) Go to ”Profile” and choose “QR scan”
Note :
a) For unifi Plus Box –unifi PlayTV login ID will be xxx@iptv
b) For unifi TV subscriber –unifi PlayTV login ID will be xxx@iptv OR
xxx@tvos
How to login to unifi Plus Box using QR Scanner?
1) Launch unifi TV app from your unifi Plus Box
2) Use the “QR Scan” feature in unifi PlayTV app to scan the
QR code on your TV screen to authorise login
3) All done, now you can enjoy watching!
How to join the contest via QR Scanner?
1) Use the “QR Scan” feature in unifi PlayTV app to scan the
QR code that will appear on your TV screen
2) Join the contest and stand a chance to win attractive
prizes!
62.
I’m not a unifi
subscriber but
I’ve logged in to
unifi PlayTV app
using my mobile/
Facebook
account. Can I
use the QR
scanner to login
to unifi Plus Box
or my Android TV
box?
The service is available only to unifi Home subscribers
with unifi TV subscription.
63.
Is the QR
Scanner feature
available on unifi
PlayTV (web
version)?
We are sorry. This feature is only available on unifi PlayTV
app on Android and iOS (mobile, tablet and ipad)
64.
Can I scan the
QR code using
my phone’s
camera or any
third party QR
▪Yes, you can still use your phone’s camera or any third party
QR scanner app.
▪Upon scanning, you will be directed to the AppStore on iOS,
Google Playstore on Android or AppGallery on Huawei to

scanner app?
install or launch the unifi PlayTV app.
▪Simply key-in your unifi PlayTV username and password on
unifi PlayTV app and scan the QR code again using the QR
scanner on the app to start viewing.
65.
I’m a unifi Home
customers that
have subscribed
to unifi TV but ive
forget password.
How do I get my
password?
▪You can reset your password through your unifi PlayTV app
from your mobile device, by following this steps:
1. Open your unifi PlayTV app
2 Select “Forgot password”
3. Key-in your login ID
4.Select your preferred option to receive verification code
(the verification code will be sent to your registered
mobile number or email)
5. Key-in verification code
6. Key-in new password
66.
I’m a unifi Home
customer without
unifi TV / unifi
PlayTV login ID.
How do I enjoy
the QR scanner
function?
▪To enjoy the QR scanner function for unifi TV customer you
have to subscribe or upgrade your unifi Home with unifi TV
subscription.
OTHER MATTERS
67.
Who do I contact
if I need further
info or should I
face any unifi TV
service issue?
▪Feel free to contact us via Live Chat at unifi.com.my/chat or
my unifi app, tweet us @helpmeunifi, message us at
facebook.com/weareunifi or walk-in to any nearest TMpoint
outlets nationwide.
68.
Who should I
contact if I need
any assistance or
service inquiry?
TM has various digital channels for its customers to interact
with us. Should the customers have any enquiries or require
any assistance, they can get in touch with TM through our
digital channels as below:
myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)
unifi portal - www.unifi.com.my
unifi online community forum at community.unifi.com.my
Live Chat - http://bit.ly/unifilivechat
Email –[e-mail]
Facebook - https://www.facebook.com/weareunifi/
Twitter - https://twitter.com/helpmeunifi
Customers can also refer to our unifi community forum at
community.unifi.com.my.