US Robotics USR9001 User manual

0
ADSL Ethernet Modem
Quick Installation Guide for Windows 95 OSR2, 98,
NT 4.0, 2000, Me, XP (or later), Linux, and
Macintosh Operating Systems
English
Français
Model 9001
Part Number R24.0306.00

1

1
1
English...............................................................................1
Français..............................................................................25

2
2

1
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois
60173-5157
USA
No part of this documentation may be reproduced in any form or by any means or used to make any
derivative work (such as a translation, transformation, or adaptation) without written permission from
U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation
and to make changes in the products and/or content of this document from time to time without obli-
gation to provide notification of such revision or change. U.S. Robotics Corporation provides this doc-
umentation without warranty of any kind, either implied or expressed, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose. If there is any software on
removable media described in this documentation, it is furnished under a license agreement included
with the product as a separate document, in the hard copy documentation, or on the removable media
in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please con-
tact U.S. Robotics and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this docu-
mentation and the software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private
expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-
7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with
only such rights as are provided in U.S. Robotics standard commercial license for the Software. Techni-
cal data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR
52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any
legend provided on any licensed program or documentation contained in, or delivered to you in con-
junction with, this Quick Installation Guide.
Copyright © 2002 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics
logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identifica-
tion purposes only and may be trademarks of their respective companies. Product specifications sub-
ject to change without notice.
English

2

3
For current product support and contact information, go to the following Web
site:
http://www.usr.com/broadbandsupport
Thank you for purchasing the U.S. Robotics SureConnect ADSL Ethernet Modem,
Model 9001. The following instructions will walk you through the installation of
the modem and the U.S. Robotics SureConnect ADSL utility. After the
installation is complete, you will have installed the following items:
• U.S. Robotics SureConnect ADSL Ethernet Modem
• U.S. Robotics SureConnect ADSL utility
It is very important that you have your serial number written down for
future reference. If you ever need to call our Technical Support
department, you will need this number to receive assistance. You can
find your 12-character serial number on a bar code sticker located on
the bottom of the modem and also on the box. You will also need your
model number, it is noted below.
Write your serial number in the space provided below.
You can also locate your serial number on the Configuration tab in the
U.S. Robotics SureConnect ADSL utility once the modem is installed.
Installation Overview & System Requirements
What You Need Before You Begin
• ADSL and Internet service from your local telephone company or
Internet Service Provider (ISP).
• A microfilter may be required for each telephone device (telephones,
answering machines, and fax machines) that shares the same phone
line as the ADSL signal. Make sure there is no filter installed between
the ADSL modem and the telephone wall jack.
• Your user name and password if they were assigned by your ISP.
Computer Requirements
• A host computer with Ethernet 10/100 network interface card
installed (RJ-45).
9001
Macintosh and Linux Users
If you are installing the U.S. Robotics SureConnect ADSL Ethernet modem to a Macin-
tosh computer or a system running Linux, refer to the section in this Quick Installation
Guide titled “Installing on a Macintosh Computer or in a Linux Environment.”
Serial Number Model Number

4
4
• A host computer running Windows 95 (with Service Pack 2 installed),
98, NT 4.0, 2000, Me, XP (or later), Linux, or a Macintosh computer.
• Computers running Windows 95 or NT 4.0 must install Internet
Explorer 4.0 or later. After Internet Explorer is installed, Netscape
Navigator can be used.
• 32 MB of RAM and 10 MB of hard disk space (memory intensive appli-
cations may require more RAM).
• Pentium compatible CPU (or faster).
ADSL Network Requirements
ADSL service from your local telephone company or local ISP or access to an
ADSL DSLAM (Digital Subscriber Line Access Multiplexer).
Power Requirements
The U.S. Robotics SureConnect ADSL Ethernet Modem obtains power from the
included 10 volt DC power supply. Be sure to only use the included power supply
when operating this device.
This U.S. Robotics SureConnect ADSL Ethernet package includes the following
items:
Inform your dealer if there are any incorrect, missing, or damaged parts.
U.S. Robotics SureConnect ADSL Ethernet Modem,
Model 9001
Ethernet Cable
Standard 7 ft RJ-11 telephone cable
Installation CD-ROM with User Guide
and SureConnect utility
10 Volt DC Power Adapter
Quick Installation Guide
In some models there may be a microfilter included in the
box, or a microfilter may be supplied by your ISP. Check
with your ISP to see if a microfilter is needed. If you are
required to install a microfilter, the next section discusses
installation.
Optional Components

5
5
Step 1. Connect Microfilters (If Necessary)
If there are no microfilters included in your package and your ISP did not provide
any, skip to Step 2 of these installation instructions.
If microfilters are required, install one on each telephone device (telephones,
answering machines, and fax machines) that shares the same phone line as the
ADSL signal.
A microfilter is a small device used to lessen the amount of interference between
ADSL signals and telephone signals. Microfilters only need to be used if the
ADSL modem and a telephone device are sharing the same phone line. If
microfilters are not used, you may experience background noise on your
telephone while data is being transmitted. Data transmissions may experience
interruption by telephone calls if a microfilter is not used.
Connect Microfilters to Telephone Devices
To install the microfilter, plug the phone into the microfilter, and then plug the
microfilter into the telephone wall jack. Do not install a microfilter on the cable
that connects your modem to the telephone jack unless the filter has a
connection for both the telephone and the DSL device.
Step 2. Install the Modem and the SureConnect Utility
To install the U.S. Robotics SureConnect ADSL Ethernet Modem and utility,
insert the Installation CD-ROM into the CD-ROM drive of your computer. If the
installation does not start automatically, go to your desktop and double-click My
Computer, double-click the drive letter associated with your CD-ROM drive, and
then double-click Setup.
Make sure that your computer is on. You should
have your operating system CD-ROM readily
available.

6
6
The U.S. Robotics SureConnect ADSL Modem Installer Welcome window will
display; click Next to continue installing the U.S. Robotics SureConnect ADSL
Ethernet Modem.
• You will then be prompted to select a location to install the files. The
default location is C:\Program Files\U.S. Robotics\SureConnect ADSL
Modem. If you would like to change the default location, click the
Browse button to select a new directory. If you accept the default
location, click Next.
• A qualification test will run to verify that your system meets the mini-
mum requirements for installation. The Results screen will display
those items in your configuration that passed with a green flag and
the ones that failed with a red flag. If your system passed the qualifi-
cation, click Next.

7
7
If you are notified that your system has failed the qualification test, click the
View Report button to identify which component(s) failed. Once you have
identified which component(s) failed, refer to the Troubleshooting section of this
Quick Installation Guide for further instructions.
Step 3. Connect the Cables
Connect the Power Adapter
Be sure to only use the included power supply.
Plug the power adapter cord into the “10VDC” jack
at the rear of the modem. Plug the power adapter
into a standard wall outlet. The modem is always
supplied with power, so there is no power switch to
turn on. The “PWR” LED on the front panel of the
ADSL modem will be illuminated if power is being
supplied to the modem. Click Next.
Windows 95 Users
Some Windows 95 users may require a necessary Windows component
(Winsock 2) to be installed at this time. Click Next to launch the installation
of this component and follow the on-screen instructions. Once the
installation is complete, you will need to restart the U.S. Robotics
SureConnect ADSL Ethernet Modem installation.

8
8
Connect the Telephone Cable
Connect one end of the included telephone
cable to the telephone port on the back of
your modem labeled “ADSL” and connect the
other end into the telephone jack on the wall.
The “ADSL” LED will illuminate. Click Next.
The modem will begin the initialization
process. This will take a few moments.
Connect the Ethernet Cable
Insert one end of the Ethernet cable to the
“ENET” port on the back of the U.S. Robotics
SureConnect ADSL Ethernet Modem. Connect
the other end of the Ethernet cable to the
Ethernet port on your computer’s 10/100
network interface card. The “ENET” LED on the
front of the modem will illuminate. Click Next.
To connect the U.S. Robotics SureConnect ADSL
Ethernet Modem directly to a computer or to the
uplink port of a hub or router, use the Ethernet
cable that was provided with your modem. The uplink port is used to attach any
additional hubs to the broadband router in order to expand the Local Area
Network (LAN). The Ethernet cable that came with your U.S. Robotics
SureConnect ADSL Ethernet Modem is a straight-through UTP copper cable. To
connect the modem to a port other than the uplink port of a hub, you must use
a crossover UTP cable.

9
9
•ClicktheFinish button once the modem has completed this process.
Congratulations! The installation of the U.S. Robotics SureConnect ADSL
Ethernet Modem is complete. Remove the CD-ROM from the CD-ROM drive of
your computer.
If your ISP gave you software to install, do so at this time. Be sure
to read and follow all of the installation instructions provided.
Once the software is installed, you may need to establish a dial-up
connection in order to access the Internet. If your ISP gave you
software to install, they should have assigned you a user name
and password as well.
Register the Modem
The registration screen displays once you have established a connection. You
can test your connection by registering your modem. Click Yes to register your
modem, and you will be brought to the U.S. Robotics Web site.
Some Internet Service Providers require additional
software be installed for optimum performance. If
your ISP requires additional software it will be
installed when you click Finish.

10
10
In Windows 95, a Registration screen will not display. You can
register your modem by accessing the About page of the U.S.
Robotics SureConnect ADSL utility. If the Registration screen does
not display, go to the Troubleshooting section of this Quick
Installation Guide and review the Troubleshooting Checklist.
Installing on a Macintosh Computer or
in a Linux Environment
If you are installing the U.S. Robotics SureConnect ADSL Ethernet
Modem on a Macintosh, in a Linux environment, or do not intend to
install the SureConnect utility you will only need to connect the modem
cables. Once the cables are connected, your ISP may require that you
install a PPPoE client.
Connect the Power Adapter
Be sure to only use the included power supply. Plug the power adapter cord into
the “10VDC” jack at the rear of the modem. Plug the power adapter into a
standard wall outlet. The modem is always supplied with power, so there is no
power switch to turn on. The “PWR” LED on the front panel of the modem will be
illuminated if power is being supplied to the modem.
Connect the Telephone Cable
Connect one end of the included telephone cable to the telephone port on the
back of your modem labeled “ADSL” and connect the other end into the
telephone jack on the wall. The “ADSL” LED should illuminate.
Connect the Ethernet Cable
Insert one end of the Ethernet cable to the “ENET” port on the back of the U.S.
Robotics SureConnect ADSL Ethernet Modem. Connect the other end of the
Ethernet cable to the Ethernet port on your computer. The “ENET” LED should
illuminate
If your ISP gave you software to install, you should do so at this time. You can
test your connection by registering your modem at:
www.usr.com/support/warranty-reg.asp

11
11
U.S. Robotics SureConnect ADSL Utility
The U.S. Robotics SureConnect ADSL utility displays information
regarding the ADSL connection and will assist in troubleshooting if
there is a problem with the modem or the connection.
To display the U.S. Robotics SureConnect ADSL utility, click the U.S. Robotics
SureConnect ADSL utility icon located on the Task Bar in the lower right corner
of your screen.
Run a Test
To run a test on the modem, open the U.S. Robotics SureConnect ADSL utility
and go to the Test tab. Click the Test button and the utility will verify the status
of the modem. It will also verify the connection to the telephone company and
to the Internet. If one of these tests fails, follow the on-screen instructions to
help identify and solve the problem.
SureConnection Lock
The SureConnection Lock can be found within the Monitor tab of the
U.S. Robotics SureConnect ADSL utility. It can also be accessed through
the the SureConnect icon menu. Right-click the icon located on the Task
Bar in the lower right corner of your screen and select Lock. The lock allows you
to suspend data traffic to and from your computer when you are away or not
actively browsing the Internet. The lock can be password protected for added
security.
More information about this U.S. Robotics SureConnect ADSL utility is available
by clicking the Help button located within the utility or by accessing the User
Guide located on the Installation CD-ROM.

12
12
Troubleshooting
Troubleshooting Checklist
To help diagnose the problem, use the checklist below to help troubleshoot.
✔Confirm that you have secured the power adapter to the modem and
to an active wall outlet. The “PWR” LED should be illuminated.
✔Confirm that you have secured the telephone cable to the telephone
wall jack and to the modem. The “ADSL” LED should be illuminated.
✔Confirm that you have secured the Ethernet cable to the “ENET” port
on the modem and to the computer’s network interface card. The
“ENET” LED should be illuminated.
✔Have you contacted your Internet Service Provider to order ADSL ser-
vice to your home? If you have yet to contact your ISP, you must do so
as the modem will be inoperable without acquiring proper service
from an ISP.
✔Verify that you are installing your ADSL equipment AFTER the “Service
Completion Date” given to you when you ordered your ADSL Internet
Service. If you have yet to contact your ISP, you must do so as the
modem will be inoperable without acquiring proper service from an
ISP.
✔Confirm that you do not have a microfilter installed on the RJ-11 cable
that connects your modem to the telephone wall jack unless the filter
has a connection for both the telephone and the DSL device.
✔If you were given software by your ISP to install, you need to install it.
✔Run a test using the U.S. Robotics SureConnect ADSL utility to identify
any possible problems. For more information about how to run a test
refer to the “U.S. Robotics SureConnect ADSL Utility” section of this
Quick Installation Guide.

13
13
Status LEDs
The U.S. Robotics SureConnect ADSL Ethernet Modem contains three LEDs on
the front of the modem. The first from the left is the “PWR” LED, the second is
the data transfer “ENET” LED, and the third is the “ADSL” LED. The operational
status of the modem is indicated by the LED conditions listed below.
Troubleshooting Tips
None of the LEDs are illuminated when the ADSL modem is powered on.
Check the connection of the power adapter to the modem and to the wall
outlet. Confirm that you are using the power adapter that was included
with your U.S. Robotics ADSL Ethernet Modem package.
My computer failed the system qualification test.
The setup verifies that your computer has the minimum system require-
ments for several resources including hard drive space, RAM, operating
system level, and processor speed.
If any of these resources are under the required value, the Results screen
will identify which resources did not meet the requirement. In a case of a
resource being under the required value, update your computer to the
recommended resource level. Refer to you computer’s documentation for
instructions on how to upgrade your system.
The Registration screen did not display.
The Registration screen will only display if a connection to the Internet has
been established. If your ISP gave you software to install, do so at this time.
PWR
On Green Indicates that power is being received from the power
supply in the wall jack.
Off No power is detected or the modem is not
installed properly.
ENET
On Green A physical connection between the modem and the com-
puter has been established and detected.
Flashing
Green Data traffic is flowing.
Off A physical connection between the modem and the com-
puter has not been established.
ADSL
On Green Indicates that a DSL link has been established.
Flashing
Green Indicates that a DSL link is being negotiated.
Off The DSL link has failed.

14
14
Be sure to read and follow all of the installation instructions provided. Once
the software is installed, you may need to establish a dial-up connection in
order to access the Internet. If your ISP gave you software to install, they
should have assigned you a user name and password as well.
I ran a test using the U.S. Robotics SureConnect ADSL utility and the Modem test
failed.
The Modem test will fail if the computer is unable to communicate with the
modem or if the modem does not successfully complete the self-test. Take
the following steps to ensure your computer can communicate with the
modem:
• Confirm that you have secured the Ethernet cable to the “ENET” port
on the modem and to the network interface card. The “ENET” LED
should be illuminated.
• Confirm that you are using the power adapter that came with the
U.S. Robotics ADSL Ethernet Modem and that it is securely plugged
into a wall outlet and the modem.
• The network interface card (NIC) did not acquire an IP address. Restart
the computer and then run the test again.
• If the Modem test still fails, contact your ISP to verify the operational
status of the modem.
I ran a test using the U.S. Robotics SureConnect ADSL utility and the Line test
failed.
The modem is unable to communicate with the telephone company. In
technical terms, the modem was not able to confirm a physical connection
to the Digital Subscriber Line Access Multiplexer (DSLAM) located in the
telephone company’s central office.
• Confirm that the telephone cable is securely plugged into the modem
and to an active telephone wall jack.
• Confirm that you do not have a microfilter installed on the RJ-11 cable
that connects your modem to the telephone wall jack. If you do,
remove it unless it has a jack for both the DSL and telephone.
• Reset the telephone line by unplugging all devices that share that
phone number from their respective telephone wall jacks. Once they
are all unplugged, plug them back in.
• If the line test still fails, call your ISP to ensure the DSL line is properly
configured.
I ran a test using U.S. Robotics SureConnect ADSL utility, and the Internet
Connection Test failed.
The modem was able to connect to the telephone company but was unable
to reach the ISP. There may be a problem connecting to the Gateway or to
the Domain Name Service (DNS) maintained by the ISP.
• Try disconnecting the dial-up connection and dialing it again. If the
test still fails, call your ISP for assistance.

15
15
• If you are using a firewall confirm that the SureConnect utility has
permission to access the Internet.
How to uninstall the modem.
Windows 95
1. Click Windows Start, select Settings, and click Control Panel.
2. Double-click Add/Remove Programs icon.
3. On the Install/Uninstall tab, select U.S. Robotics ADSL Ethernet
Modem. You may have to scroll down to locate this program.
4. Click the Remove button.
5. The Modify, Reinstall or Uninstall screen will display. Click Uninstall
and select Yes if asked to confirm the uninstall.
6. All components will then be uninstalled from the computer.
Windows 98 and 2000
1. Click Windows Start, select Settings, and click Control Panel.
2. Double-click the Add/Remove Programs.
3. The Add/Remove Programs screen will display all the programs you
currently have installed. Locate and select the U.S. Robotics
SureConnect ADSL Ethernet Modem. You may have to scroll down to
locate this program.
4. Click Add/Remove in Windows 98 or Change/Remove in Windows
2000.
5. The Modify, Reinstall or Uninstall screen will display. Click the
Uninstall option and then click Next.
6. All components will then be uninstalled from the computer.
Windows XP
1. Click the Start button and then click Control Panel.
2. Double-click Add/Remove Programs.
3. The Install/Uninstall tab will display all the programs you currently
have installed. Locate and select the U.S. Robotics SureConnect ADSL
Ethernet Modem. You may have to scroll down to locate this program.
4. Click the Add/Remove button.
5. The Modify, Reinstall or Uninstall screen will display. Click the
Uninstall option and then click Next.
6. All components will then be uninstalled from the computer.
Windows NT
1. Click the Start button and select Settings, then click Control Panel.
2. Double-click the Add/Remove Program icon.
3. The Add/Remove Programs screen will display all the programs you
currently have installed. Locate and select the U.S. Robotics
SureConnect ADSL Ethernet Modem. You may have to scroll down to
locate this program.
4. Click the Add/Remove button.

16
16
5. The Modify, Reinstall or Uninstall screen will display. Click the
Uninstall option and then click Next.
6. All components will then be uninstalled from the computer.
Macintosh and Linux
Unplug all cables from the computer and the modem.
When I complete my installation, the Test tab of the U.S. Robotics SureConnect
ADSL utility displays and I can’t surf the Internet.
Click the Test button in the Test tab to initiate a test on the modem. The
cause of the failure will be identified in the lower half of the screen.
While trying to surf the Internet, I received a “Page Not Found” or similar error.
Your computer may not have acquired an IP address from your provider’s
DHCP server when you established the connection. Disconnect your dial-up
connection, and then reconnect it to force a new request. If you are still
receiving an error, restart the computer.
The modem installed properly, the “PWR” LED is on, the phone line is connected,
but the “ADSL” LED is off or keeps flashing.
• Review the Troubleshooting Checklist at the beginning of this section.
• Go to the U.S. Robotics SureConnect ADSL utility Monitor tab and
press the Reset button once. The modem will re-establish the
connection; this may take a moment.
• Open up the U.S. Robotics SureConnect ADSL Utility by clicking the
icon on the Task Bar. Go to the Test tab and run a test on the modem
in order to identify the cause of the failure.
• Call the ISP.
I can’t connect to the Internet.
• Review the Troubleshooting Checklist at the beginning of this section.
• Open up the U.S. Robotics SureConnect ADSL utility by clicking the
icon on the Task Bar. Go to the Test tab and run a test on the modem
in order to identify the cause of failure.
• Verify that you have entered your correct user name and password for
your DSL service provider.
• Make sure that your TCP/IP property settings match the information
supplied by your service provider. Most service providers require that
the computer obtain an IP address directly from the provider using
DHCP.
• Call your ISP’s help desk for further information on their connection
and registration.
The “ADSL” LED is flashing or is not illuminated.
Make sure that the RJ11 cable is properly connected in the “ADSL” port on
the rear of the modem and in the phone wall jack in your home. The “ADSL”
LED on the front of the modem should be illuminated.