2
TECHNICAL ASSISTANCE
When trouble is reported, verify the unit is properly
connected and there are no broken connections
leading to this unit.
If trouble still exists, using two clip leads, short tip in
to tip out and ring in to ring out and test page. If the
page works, replace the V-1092. If the system still
does not work continue troubleshooting. If a spare
unit is available, substitute the spare unit for the
suspected unit.
If the trouble has not beenlocated, refer to Table 1.
Identify the symptoms and perform the actions
indicated.
Assistance in troubleshooting is available from the
factory. When calling, you should have a VOM
available and be calling from the job site. Call (540)
563-2000 and ask for Technical Support, or call (540)
767-1555 for Valcom 24-hour Faxback System or visit
our website at http://www.valcom.com.
VALCOM equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit
clearly stating your company name, address, phone
number, contact person and the nature of the problem.
Send the unit to: Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
TABLE 1 -TROUBLESHOOTING CHART
Problems Possible Causes Verifications Possible Solutions
No audio output to
speaker. Open input path.
Open output path.
Place handset across V-1092 input
terminals; No audio present.
Place handset across speaker
terminal; No audio present.
Check cabling and cross-
connections to V-1092.
Check cabling and cross-
connections from V-1092 to
speaker.
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normaluse and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (A service
charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units ‘out of warranty’ are subject to a service charge. The service charge will cover minorrepairs (Major repairs will be
subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be liable
for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the
purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters: In Canada
Valcom, Inc. CMX Corporation
5614 Hollins Road 35 Van Kirk Drive #11 and 12
Roanoke, VA 24019-5056 Brampton, Ontario L7A 1A5
Phone: (540) 563-2000 Phone: (905) 456-1072
FAX: (540) 362-9800 FAX: (905) 456-2269
