Valor 1500KP Planning guide

WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings
exactly could result in serious
injury, death, or property damage.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
▪Do not try to light any appliance.
▪Do not touch any electrical switch; do
not use any phone in your building.
▪Leave the building immediately.
▪Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
▪If you cannot reach your gas supplier,
call the fire department.
Installation and service must be
performed by a qualified installer, service
agency or the gas supplier.
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER
4008053-02
Homeowner’s Manual
Gas Fireplaces
natural gas 1500KN, 1700KN
propane gas 1500KP, 1700KP
L1
L1
L2
L2

2
The information contained in this manual is believed
to be correct at the time of printing. Miles Industries
Ltd. reserves the right to change or modify any
information or specifications without notice. Miles
Industries Ltd. grants no warranty, implied or stated,
for the installation or maintenance of your heater,
and assumes no responsibility for any consequential
damage(s).
© Copyright Miles Industries Ltd., 2019. All rights reserved.
Designed and manufactured for Miles Industries Ltd.
This appliance may be installed in an
after-market permanently located,
manufactured (mobile) home where
not prohibited by local codes. This
appliance is only for use with the type
of gas indicated on the rating plate.
This appliance is not convertible for
use with other gases, unless a certified
kit is used.
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for
future reference.
Massachusetts:
The piping and final gas connection must be
performed by a licensed plumber or gas fitter
in the State of Massachusetts. Also, see Carbon
Monoxide Detector requirements in the fireplace
installation manual.
WARNING
This product can expose you to chemicals including Benzene,
which is known to the State of California to cause cancer and
birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.
Note: Natural gas, in its original state, contains Benzene.

3
Homeowner: Please read this manual before
operating this appliance, and save for future
reference.
Valor Fireplaces
190–2255 Dollarton Highway
North Vancouver, BC, Canada V7H 3B1
T 604.984.3496 F 604.984.0246
valorfireplaces.com
Thank you for purchasing a Valor Fireplace.We
appreciate your business and wish you many happy
years enjoying your new fireplace.
Your new radiant gas heater is a technical appliance
that must be installed by a qualified dealer. Each
Valor®fireplace is fully tested during the production
process for your safety and comfort.
Your unit has been professionally installed by:
Dealer Name: ___________________________________
Phone: _________________________________________
If you experience any problems, call your dealer
immediately. To avoid injury or damage to your
fireplace, do not try to repair the unit yourself.
Your Valor Fireplace
Here are some important details about your Valor
fireplace, should you need to contact your dealer.
Model: _________________________________________
Serial: __________________________________________
Options: ________________________________________
________________________________________________
________________________________________________
Please ask your installer for these details if they are
not already provided, or see page 7.
Welcome to Valor®
Contents
Safety and your fireplace ..........................................4
Child safety and your fireplace................................. 6
Getting started............................................................7
First time operation...................................................... 7
Locating fireplace and lighting information ............. 7
Parts of your fireplace................................................ 8
Operating your fireplace ...........................................9
Fireplace control devices............................................. 9
Preventing inadvertent ignition ...............................10
Replacing batteries................................................... 11
Annual service and maintenance........................... 12
Cleaning your fireplace ............................................13
Checking pilot and burner flames.......................... 17
Frequently asked questions....................................19
Valor®Warranty ........................................................21
Valor®Outdoor Installation Warranty...................22
Appendix A-Remote Control Operation................23
Appendix B-Wall Switch Operation........................30
Important—Register your warranty
Registration of your Valor is highly
recommended, and can be completed using the
enclosed Warranty Registration card or by visiting
valorfireplaces.com/warranty.
Completing your registration enables us to
properly address any warranty or service-related
concerns that you may have. This information
is strictly for customer service and warranty
purposes, and will never be shared with any third
party.

4
This manual contains very important information about the safe operation and maintenance of your fireplace.
Read and understand all instructions carefully before operating your fireplace. Failure to follow these
instructions may result in possible fire hazard and will void the warranty.
Replacement manuals are available by contacting Valor Customer Service at 1-800-468-2567, or by visiting
valorfireplaces.com.
WARNING: Extremely Hot!
Heat and flammability
• Some parts of your fireplace are extremely hot,
particularly the glass window. Use the provided bar-
rier screen and a gate to reduce the risk of severe
burns.
• The glass windows can exceed temperatures of
500°F at full capacity.
• Always keep the appliance clear and free from com-
bustible materials, gasoline, and other flammable
vapors and liquids.
• Be aware of hot wall surfaces. The wall directly
above the fireplace can get very hot when the fire-
place heats. Although safe, it may reach tempera-
tures in excess of 200ºF depending on choice of
trims or optional accessories. Do not touch!
• Be aware of hot surfaces in front of the fireplace
windows. A shelf directly in front of the fireplace
can get very hot when the fireplace heats. Although
safe, they may reach temperatures in excess of 200º
F depending on elevation of the shelf. Do not place
anything on it.
• Some materials or items, although safe, may dis-
color, shrink, warp, crack, or peel due to the heat
produced by the fireplace. Avoid placing candles,
paintings, photos and other combustible objects
sensitive to heat or furniture within 36 inches
(0.9m) around the fireplace.
• Due to its high temperature, the appliance should
be located away from high-traffic areas, furniture,
and draperies.
• Clothing or flammable material should not be
placed on or near the appliance.
Glass window
• The glass window fronts must be in place and
sealed before the unit can be placed into safe op-
eration.
• The glass fronts must only be replaced as complete
units, as supplied by the fireplace manufacturer. No
substitute material may be used.
• Do not use abrasive cleaners on the glass front
assembly. Do not attempt to clean the glass front
when it is hot.
• Do not strike or slam the glass fronts.
Safety and your fireplace
WARNING
Do not operate this appliance with
the glass fronts removed, cracked, or
broken. Replacement of the glass fronts
should be performed by a licensed or
qualified service person.
Do not put
furniture or other objects
in this space in front of
the replace:
36” (0.9 m)
Fireplace
Hearth

5
Barriers and safety
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appli-
ance and must be installed for the protection of
children and other at-risk individuals.
• If the barrier becomes damaged, the barrier must
be replaced with the manufacturer’s barrier for
this appliance.
• Any safety screen, guard or barrier removed for
servicing the appliance must be replaced prior to
operating the appliance.
Initial and annual inspection
• The appliance and venting system should be in-
spected before initial use and at least annually
by a professional service person.
• Installation and repair should be performed by
a qualified service person. The appliance should
be inspected before use and at least annually by a
professional service person. More frequent clean-
ing might be required due to excessive lint from
carpeting, bedding material, etc. It is imperative
that control compartments, burners, and circulta-
ing air passageways of the appliance be kept clean.
• Do not use this appliance if any part has been
under water. Immediately call a qualified service
technician to inspect the appliance and to replace
any part of the control system and any gas control
that has been under water.
Intended use
• This appliance is designed and approved as a
supplemental heater to be used while attended.
The use of an alternate primary heat source is
advisable.
• This unit is not for use with solid fuel.
Maintenance
• Keep the unit’s control compartment, burner, and
circulating air passageways clean to enable ad-
equate combustion and ventilation air.
• Inspect the external vent cap on a regular basis to
ensure that no debris, plants, trees, or shrubs are
interfering with air flow.
Venting
• This unit must be used with a vent system as
described in the installation manual. No other vent
system or components may be used.
• Never obstruct the flow of combustion and venti-
lation air. Keep the front of the appliance clear of
all obstructions for optimal operation and ease of
servicing.
• This unit must be vented directly outside and must
never be attached to a chimney serving a separate
solid fuel burning appliance. Each gas appliance
must use a separate vent system. Common vent
systems are prohibited.
Safety and your fireplace
Ceiling outlet
Front outlet
Side outlets
WARNING
HeatShift
Duct Kit:
Do not cover
or place items
in front of or
above outlet(s)!

6
A heating gas appliance does require safe handling. For this reason, we very strongly recommend children not be
allowed to touch the fireplace or its controls.
Read and carefully follow all safety warnings and operating instructions contained in this manual, and follow
these important child safety precautions and recommendations:
• Parts of your Valor Fireplace become extremely
hot while in operation. The glass window tempera-
ture can exceed 500º F at full capacity.
• Do not let children touch the glass or any parts
of your fireplace even after it is turned off, as the
surfaces will remain hot for some time.
• Even momentary contact with a hot glass surface
can cause a severe burn, including when the fire-
place is operating at reduced heating capacity.
• The glass window will remain hot for an extended
period of time after the fireplace has been turned
off. Make sure that children do not touch the fire-
place during the cool down period.
• Children and adults should be alerted to the haz-
ards of high surface temperature and should stay
away to avoid burns or clothing ignition.
• Young children should be carefully supervised
when they are in the same room as the appliance.
Toddlers, young children, and others may be sus-
ceptible to accidental contact burns.
A physical barrier is recommended if there are
at-risk individuals in the house. To restrict access
to a fireplace or stove, install an adjustable safety
gate to keep toddlers, young children, and other
at-risk individuals out of the room and away from
hot surfaces.
• Keep the remote control handset out of reach of
children at all times. A child safety lockout feature
is included with your remote control, see page
10 for details.
• Make sure that the fireplace, including the pilot
light, is completely turned offwhen children are
present and close supervision is not available—see
page 9 and page 10 for details.
• If the fireplace is not going to be used for an ex-
tended period of time, remove the batteries from
the remote control handset and battery holder un-
der the firebox. It is recommended that batteries
are replaced annually —see page 11 for details.
Child safety and your fireplace
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER

7
L1 L2
First time operation
When operating your new fireplace for the first time,
some vapors may be released due to the burning of
curing compounds used during manufacturing. They
may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly
higher, for the first few hours of operation.
It is also possible that these vapors could set offany
smoke detection alarms in the immediate vicinity.
These vapors are quite normal on new fireplaces.
We recommend opening a window to vent the
room. After a few hours of use, the vapors will have
disappeared and the flames will be at their normal
height.
Valor automatic gas shut-off
For your safety, Valor fireplaces are fitted with a
flame supervision device which will shut-offthe gas
supply if, for any reason, the pilot flame goes out.
This device incorporates a fixed probe, which senses
the heat from the pilot flame. If the probe is cool,
the device will prevent any gas flow unless manually
lighting the pilot. See the full Fireplace and Lighting
Information card attached to the fireplace or as
reproduced in Appendix A of the Installation Manual.
Locating fireplace and lighting information
The Fireplace and Lighting Information card is located
on a card under the firebox, below the window, at the
right hand side of the appliance.
To access the card, remove barrier screen and cover
panel. There is important information on both sides
of the card.
Getting started
WARNING
Do not attempt to access the card while
the fireplace is hot! Let the fireplace cool
first before touching it!
739MN
FOR NATURAL GAS POUR LE GAZ NATUREL
750
24
,
000
6,500
3.2"
5.0"
4006176N/01
CIRCULATING FAN KIT 755CFK VENTILATE UR POUR CIRCULATION D'AIR 755CFK
#4003360-741, #4003293-742, #4003313-745, #4003426-765, #4004666 772
120V, 60Hz, LESS THAN 1A 120V, 60Hz, MOINS DE 1A
739N 10000
Fireplace
model
Serial
number
Locating info card
Info
card
Window
The info card is located behind the front
panel below the window.

8
Gas Line Receiver
Info Card (hidden)
Control Valve
Barrier Screen (mesh) Window (glass) Liner Panel
Fuel Bed - logs,
embers, pebbles
Fuel Bed
Platform
Pilot
Batteries
Wall
Switch
V-Module
(OPTIONAL)
Electical Outlet
(OPTIONAL)
Parts of your fireplace
Here are the major components of your installed fireplace, with the protective barrier
installed. Your individual fireplace may appear differently depending on your installed
options.
Here are the control components of your installed fireplace, when looking down behind
the front panel. Your individual fireplace may appear differently depending on your
installed options.

9
ON:
parallel
to pipe
OFF:
perpendicular
to pipe
Operating your fireplace
Fireplace control devices
There are two ways to control your fireplace.
1. Thermostatic Remote Control turns fire and
lights ON and OFF, controls flame height and can
be programmed to function automatically.
2. Wall Switch turns fire ON and OFF, and controls
flame height.
Turn your fireplace ON
Press and hold:
- button on remote, or
- ON-OFF button on wall switch
until a short beep confirms the start sequence has
begun; release button.
The fireplace beeps twice to confirm the ignition is in
process. The pilot lights up, followed by the fireplace.
If you are using the handset, it displays a pilot flame
symbol ( ) during the ignition sequence.
If you need to light up the pilot manually, see the
Fireplace and Lighting Information card attached to
the fireplace - see page 7 to learn how to access it.
Also, a copy of this card is reproduced in Appendix A
of the Installation Manual.
Turn your fireplace OFF (including pilot)
Press and hold:
- button on remote, or
- ON-OFF button on wall switch
If the flames or pilot are on, they will go out and you
will hear the valve motor wind down. You will hear
a clunk and a beep indicating that the valve has
received the signal from the remote control.
In the unlikely event that you cannot turn offyour
fireplace with the remote control handset, use the
wall switch. If the wall switch malfunctions and
will not turn offthe fireplace, wait 3 hours and the
fireplace will automatically go to pilot. You can then
access the controls inside your fireplace, once it has
cooled.
Alternatively, you may turn offthe house gas supply.
In all cases, call your dealer for service assistance.
To use additional functions of your Remote
Control such as temperature or program
settings, see "Appendix A-Remote Control
Operation" on page 23 of this manual or
visit valorfireplaces.com/remotes
WARNING
Risk of severe burns! Surface of the
fireplace are very hot during operation!
Ensure fireplace has cooled offbefore
accessing control.
Remote Control Wall Switch
WARNING
STOP IF YOU SMELL GAS! DO NOT LIGHT!
See cover page immediately!

10
Operating your fireplace
Child proofing your handset
Your remote control can be locked to prevent
operation by children.
To turn child proofing ON:
1. Press and hold the and buttons
simultaneously.
2. is displayed on the handset screen making
the handset inoperable, with the exception of the
OFF function.
To turn child proofing OFF:
1. Press and hold the and buttons
simultaneously.
2. disappears from the handset screen and the
handset is returned to full functionality.
Preventing inadvertent ignition
You can use one of the following two methods
to ensure that your fireplace will not turn on
unexpectedly.
• On gas valve, turn dial from ON position to MAN
position as shown. Turning dial to MAN will ensures
that main burner cannot come on. The pilot will
remain on if lit.
• Alternately, remove all batteries from the battery
holder next to wall switch and the handset.
Automatic shut-off(in certain conditions)
Your fireplace’s remote control is equipped with an
automatic shut-offmechanism which is activated
in certain conditions. See Remote Control Operation
at Appendix A or valorfireplaces.com/remotes for a
description of this feature.
Battery holder
& wall switch
Fireplace
Receiver Gas valve
The receiver and gas valve are located on the bottom of the
fireplace behind the front panel. The battery holder is located
next to the wall switch.
Gas valve

11
Low battery signals:
• Handset: battery icon on display displays one lit bar.
• Holder: rapid series of beeps during use and opera-
tion.
BEFORE changing the batteries, turn the fireplace off
(including pilot).
The fireplace uses four AA 1.5 V alkaline batteries
in a separate battery holder located next to the wall
switch and two AAA 1.5 V alkaline batteries in its
handset. Batteries should last one to two seasons,
depending on usage. Removing the batteries during
the off-season will extend battery life.
To access the battery holder, remove the magnetic
cover on the remote wall switch (no tools required)
and withdraw the battery holder straight out from
the wall (it is attached to the plate).
Replacing batteries
WARNING
Do not attempt to access the batteries
while the fireplace is hot! Let the fireplace
cool first before touching it!
Caution
Do not use a screwdriver or other metallic
object to remove the batteries from the
battery holder or the handset! This could
cause a short circuit.
To replace the batteries:
1. Gently pull the battery holder out of the wall
switch panel.
2. Replace the batteries with 4 AA 1.5V alkaline bat-
teries.
3. Replace the battery holder in the wall switch,
securing it with the magnetic cover.
Caution
Do not put batteries in the receiver as leaking
acid could damage its circuit board.

12
We recommend having your fireplace inspected before initial use, and serviced at least once per year by a
qualified service technician. Contact your dealer quoting the model serial number, if possible. It will be helpful if
the fireplace’s serial number can also be quoted. These numbers are on the information card (see page 7).
A list of replacement parts is included in your fireplace Installation Manual. When requesting spare parts please
quote the part number and description to ensure the correct part is ordered.
Annual Inspection
To ensure the optimal performance and safety of your fireplace, contact your dealer to have a qualified
technician review and verify the list below at least once every year.
Safe Operation List: to be performed by a qualified technician only.
Inspect and operate the pressure relief mecha-
nism to verify relief mechanisms are free from
obstruction to operate. See "Cleaning your
fireplace" on page 13.
Clean glass window with a suitable fireplace
glass cleaner. Abrasive cleaners must not be
used. Be careful not to scratch the glass when
cleaning. See "Cleaning your fireplace" on page
13.
Inspect the operation of the flame safety sys-
tem Pilot or Flame rectification device.
Inspect and ensure the lighting of the main
burner occurs within 4 seconds of the main
gas valve opening. Visual inspection should
match that outlined in the appliance instruc-
tion manual. Inspect primary air openings for
blockage. See "Checking pilot and burner flames"
on page 17.
Inspect condition of vent and vent terminal for
sooting or obstruction and correct if present.
Vacuum and clean any excess debris in the
firebox that is not supposed to be there.
Test and measure the flame failure response
time of the flame safety system. It must de-
energize the safety shut-offin less than
30 seconds.
Check all accessible gas-carrying tubes, con-
nections, pipes and other components for
leaks. See Set up Gas Supply section of the
fireplace Installation Manual.
Annual service and maintenance
Caution
Label all wires prior to disconnection when
servicing controls. Wiring errors can cause
improper and dangerous operation.
Verify proper operation after servicing.

13
Cleaning your fireplace
WARNING
Risk of severe burns! Surfaces of the
fireplace are very hot during operation.
Ensure fireplace has cooled offbefore
touching it.
Remove the window for cleaning
1. Remove the barrier screen.
2. Remove the side doors by lifting and unhooking
them. Lift the plinth to remove it.
3. (1700K L2 models only) Remove the plinth support
bracket.
Remove plinthRemove side doors
4. Locate the levers on each side of the window
towards the top. Using your finger, pull the lever
towards you and unhook it from the window
frame bracket.
5. Gently pull the top of the window outward.
6. Lift the window out of its bottom railing and set it
aside in a safe place to avoid damage.

14
Cleaning your fireplace
Cleaning glass mineral deposits
A by-product of the combustion process in a gas
fireplace is a mineral which can appear as a white film
on the ceramic glass windows of your appliance.
The composition of the deposit varies depending on
location and time, and can appear intermittently.
There is no definitive solution to this issue. Various
cleaning products have been tried with varying
results. The following are recommendations only and
cannot guarantee results.
Note: Mineral deposits occur naturally and are not
covered under the Valor®warranty.
• Clean the glass regularly to avoid a buildup of film
from mineral. If the film is left for a long period of
time, it can etch the glass, making it much harder, if
not impossible, to remove.
• Never use an abrasive cleaner or ammonia-based
cleaner on the ceramic glass. Any abrasion of the
surface can compromise the strength of the glass.
An emulsion-type cleaner is recommended.
• Use a soft damp cloth to apply the cleaner. Dry the
glass with a soft, dry, preferably cotton cloth. Most
paper towels and synthetic materials are abrasive
to ceramic glass and should be avoided. Follow all
instructions on the bottle/container.
• Our dealers have experienced good results from the
products listed below. We cannot, however, guaran-
tee results of these products.
»Brasso, Polish Plus by KelKem, Cook Top Clean
Creme by Elco, White Offby Rutland, Turtle Wax
Do not clean the glass while it is hot!
• Always securely replace the windows and the bar-
rier screen before lighting (see next page).
• If broken, glass panes may only be replaced as a
complete window unit as supplied by the manufac-
turer.
• If the barrier screen becomes damaged, it must only
be replaced with the same model and version bar-
rier from Valor.
Cleaning other parts
• Clean the steel trims with mild soap and warm wa-
ter. Any alcohol/solvent-based cleaner may weaken
and damage the coating.
• Clean the barrier screens by dusting with a soft
brush.
• Clean the firebox ceramic logs/rocks and walls by
dusting them with a soft brush. Dust can also be
removed from the burner using a soft brush after
removing the ceramic logs. When cleaning, make
sure that no particles are brushed into the slots of
the burner.
Log position
Log position is important in your Valor fireplace
because it can optimize the beauty of the flame and
the combustion efficiency of your fireplace.
If logs are moved during glass cleaning or other
fireplace maintenance, refer to your fireplace
Installation Manual for specific instructions on how
to position them for optimal operation. If you are
not comfortable performing this maintenance,
please contact your dealer.
Caution
Choking Hazard! Make sure the fireplace area is
clear of firebed small particles to avoid ingestion
by small children. Vacuum thoroughly around
the fireplace area after cleaning.
WARNING
Risk of severe burns! The glass windows
are very hot during operation. Ensure the
fireplace and glass have cooled offbefore
touching them.

15
Cleaning your fireplace
Window frame
Bottom railing
To refit the window:
1. Place the window in its bottom railing. Ensure to
remove any vermiculite or glass particles in the
railing before installing the window.
2. Push the top of the window frame against the
firebox.
3. While you hold it, pull the side levers back into the
window brackets on each side.
4. Apply firm hand pressure around the window
frame to ensure the window is sealed tight against
the firebox.
5. Pull out the top of the window and release it to
ensure the springs return it.
WARNING
The window unit must be correctly
installed, fastened and sealed after
servicing or serious bodily injury and/or
damage to the appliance may result.
To ensure a safe operation:
• Double-check that the bottom of the
window frame is correctly installed in
the bottom support railing;
• Verify that the levers are hooked
properly to the window tabs then;
• Pull out the top of the window and
release it to insure the springs return it;
• Ensure the window is sealed before
operation.
WARNING
Failure to install the window correctly
can:
• Leak carbon monoxide.
• Affect the performance of the fireplace.
• Damage components.
• Cause overheating resulting in
dangerous
conditions.
Damage caused by incorrect window
installation is not covered by the Valor
Warranty.

16
Cleaning your fireplace
Hot Glass Warning Plate
6. If the Hot Glass Warning plate has been removed
from the front lower corner of the window,
reinstall it by sliding it between the glass and the
frame as indicated.
7. (1700K L2 models only) Reinstall the plinth sup-
port bracket hooking it up to the stiffener bracket
located below the window as shown.
Plinth
support
bracket
Stiffener
bracket
8. Reinstall the plinth and side doors.
9. Reinstall the barrier screen on the trim.
10. Verify that the screen is properly hooked to the
trim and secure.
WARNING
For safety purposes, make sure the
barrier screen is re-installed on the
fireplace front after maintenance.

17
The pilot light and burner flames should be checked
periodically. Check after the fire has been on for at
least 30 minutes. The pilot flame must cover the tip
of the thermocouple probe. The main burner flame
pattern will vary depending on the type of installation
and climatic conditions.
Performance of propane gas fireplaces may be
affected by the quality of commercial gas supplied
in your area.
The fireplace area must always be kept clear and
free from combustible materials, gasoline and other
flammable vapors and liquids.
Inspect the vent terminal outdoors regularly to
ensure that it is not obstructed by snow, trees,
bushes, leaves, or other objects. We recommend at
least an annual inspection.
Checking pilot and burner flames
Pilot flame
Thermocouple
probe must be in
flame
Note
The height and color of your flames can vary
depending on fuel type, fuel quality and
mixture, altitude, and aeration adjustment at or
after installation.
The photos of typical flame appearance are for
illustrative purposes only. Your fireplace may be
operating normally but appear different than
the photos.
Typical flame appearance (L1)
Driftwood log kit
Splitwood kit
Decorative Murano Glass kit
Rock & Shale kit
Birch Log kit
Pilot Light
Pilot Light
Pilot Light
Pilot Light
Pilot Light

18
Checking pilot and burner flames
Typical flame appearance (L2)
Driftwood log kit
Splitwood kit
Decorative Murano Glass kit
Pilot Light
Pilot Light
Pilot Light
Rock & Shale kit
Birch Log kit
Pilot Light
Pilot Light
Pilot Light

19
Frequently asked questions
Question Answer
What if my fireplace won't
turn on?
If you have followed all instructions for your remote control or wall
switch (see page 9, or the remote control booklet included with your
fireplace) and your fireplace still won't turn on, the batteries located inside
the wall switch kit may be low and need replacing. See page 11 for
instructions on how to replace the batteries.
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact for a list of dealers near you.
I've just started my fireplace
for the first time, what is
that smell?
When operating your fireplace for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
When I operate the fireplace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your fireplace are getting
critically low (not the batteries in your remote control handset, but the
batteries in the battery holder beside the wall switch). See page 11 for
instructions on how to replace the batteries.
Why do I hear popping or
snapping noises?
As your fireplace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is perfectly
normal.
Why do I hear whirring
noises?
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my fireplace? See page 13 to page 15 for cleaning instructions to keep your
fireplace looking great.
I dropped some pieces of
embers under the fireplace
while cleaning, is this
dangerous?
No. The embers from the fuel bed are not flammable and will not impact
the operation of your fireplace. If this happens, vacuum them up when
you clean your fireplace.
There is condensation on
the inside of the glass, is this
okay?
This is normal when the fireplace first turns on, and will disappear
naturally when the fireplace heats up.
There is a white film on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fireplace is a mineral which
can appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the fireplace is cool) so it does not bake
onto the glass with time and become permanent. See page 13 to page
15 for cleaning instructions.

20
Frequently asked questions
Question Answer
When I start my fireplace,
the flame is blue or
transparent, is this normal?
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
When I start my fireplace,
the flame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See page 13 to page 15 for cleaning
instructions, and call your dealer if the problem persists after cleaning.
Where can I purchase parts
for my fireplace?
Any of our Valor dealers are able to order parts or provide field service.
Please contact your dealer - see page 3 - or visit valorfireplaces.com/
contact for a list of dealers near you.
Who can service my
fireplace?
We recommend having your fireplace serviced before initial use, and at
least once every year by a qualified service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the fireplace information card attached to the fireplace - see
page 7.
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Your fireplace has a built-in safety shutoff. If the flame height does not
adjust for 7 days, the fireplace will automatically turn the pilot off, and
would need to be turned on again using either the handset or wall switch.
Why doesn't the fireplace
turn down when it goes
above the temperature I've
set?
Rather than constantly turning your fireplace up and down, the
temperature feature of your remote control is designed to efficiently
give you a smooth maintenance of a comfortable temperature. With this
you may find temperature fluctuations beyond the set point to varying
degrees, depending on installation and room size.