Valor Legend G3 738 NGK User manual

WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings
exactly could result in serious
injury, death, or property damage.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
▪Do not try to light any appliance.
▪Do not touch any electrical switch; do
not use any phone in your building.
▪Leave the building immediately.
▪Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
▪If you cannot reach your gas supplier,
call the fire department.
Installation and service must be
performed by a qualified installer, service
agency or the gas supplier.
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER
4008734-01
Homeowner’s Manual
Gravity Vent
Insert Gas Fireplaces
natural gas 738KN
propane gas 738KP
G3 738

2
The information contained in this manual is believed
to be correct at the time of printing. Miles Industries
Ltd. reserves the right to change or modify any
information or specifications without notice. Miles
Industries Ltd. grants no warranty, implied or stated,
for the installation or maintenance of your heater,
and assumes no responsibility for any consequential
damage(s).
© Copyright Miles Industries Ltd., 2022. All rights reserved.
Designed and manufactured for Miles Industries Ltd.
Valor Fireplaces
190–2255 Dollarton Highway
North Vancouver, BC, Canada V7H 3B1
T 604.984.3496 F 604.984.0246
valorfireplaces.com
This appliance may be installed in an
after-market permanently located,
manufactured (mobile) home where
not prohibited by local codes. This
appliance is only for use with the type
of gas indicated on the rating plate.
This appliance is not convertible for
use with other gases, unless a certified
kit is used.
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for
future reference.
Massachusetts:
The piping and final gas connection must be
performed by a licensed plumber or gas fitter in
the State of Massachusetts.
WARNING
This product can expose you to chemicals including Benzene,
which is known to the State of California to cause cancer and
birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.
Note: Natural gas, in its original state, contains Benzene.

3
Homeowner: Please read this manual before
operating this appliance, and save for future
reference.
Thank you for purchasing a Valor Fireplace.We
appreciate your business and wish you many happy
years enjoying your new fireplace.
Your new radiant gas heater is a technical appliance
that must be installed by a qualified dealer. Each
Valor®fireplace is fully tested during the production
process for your safety and comfort.
Your unit has been professionally installed by:
Dealer Name: ___________________________________
Phone: _________________________________________
If you experience any problems, call your dealer
immediately. To avoid injury or damage to your
fireplace, do not try to repair the unit yourself.
Your Valor Fireplace
Here are some important details about your Valor
fireplace, should you need to contact your dealer.
Model: _________________________________________
Serial: __________________________________________
Options: ________________________________________
________________________________________________
________________________________________________
Please ask your installer for these details if they are
not already provided, or see page 7.
Welcome to Valor®
Contents
Safety and your fireplace ..........................................4
Child safety and your fireplace................................. 6
Getting started............................................................7
First time operation...................................................... 7
Vent Safety Switch ........................................................7
Locating fireplace and lighting information ............. 7
Parts of your fireplace................................................ 8
Operating your fireplace ...........................................9
Fireplace control devices............................................. 9
Preventing inadvertent ignition ...............................10
Replacing batteries................................................... 11
Annual service and maintenance........................... 12
Cleaning your fireplace ............................................13
Checking pilot and burner flames.......................... 16
Frequently asked questions.................................... 17
Valor®Warranty ........................................................ 19
Valor®Outdoor Installation Warranty...................20
Appendix A–Remote Control Operation ...............21
Important—Register your warranty
Registration of your Valor is highly
recommended, and can be completed by
scanning the QR code on the serial number
label placed on the fireplace's installation
manual cover by the installer or by visiting
valorfireplaces.com/warranty.
Completing your registration enables us to
properly address any warranty or service-
related concerns that you may have. This
information is strictly for customer service and
warranty purposes, and will never be shared
with any third party.

4
This manual contains very important information about the safe operation and maintenance of your fireplace.
Read and understand all instructions carefully before operating your fireplace. Failure to follow these
instructions may result in possible fire hazard and will void the warranty.
Replacement manuals are available by contacting Valor Customer Service at 1-800-468-2567, or by visiting
valorfireplaces.com.
Safety and your fireplace
WARNING: Extremely Hot!
Heat and flammability
• Some parts of the fireplace are extremely hot, par-
ticularly the glass window. Use the barrier screen
provided or a gate to reduce the risk of severe burns.
• The glass windows can exceed 500°F at full capacity.
• Always keep the appliance clear and free from com-
bustible materials, gasoline, and other flammable
vapors and liquids.
• Be aware of hot wall surfaces! The wall directly above
the fireplace can get very hot when the fireplace
heats. Although safe, it may reach temperatures in
excess of 200ºF (93°C) depending on choice of op-
tional accessories. Do not touch!
• Be aware of hot shelf/hearth/floor surfaces! Any
projections directly around the fireplace can get very
hot when the fireplace heats. Although safe, they
may reach temperatures in excess of 200ºF (93°C)
depending on their elevation. Be careful of touch-
ing these! Do not put objects on the hearth or shelf.
Temperature of projection surfaces will be reduced
when barrier screens are installed.
• Some materials or items, although safe, may dis-
color, shrink, warp, crack, peel, and so on because
of the heat produced by the fireplace. Avoid placing
candles, paintings, photos and other combustible
objects sensitive to heat or furniture within 36 inches
(0.9m) around the fireplace.
• Solid wood flooring in front of the fireplace (if al-
lowed) may shrink during the heating season due
to heat.
• Due to high temperatures, the appliance should be
located out of traffic areas and away from furniture
and draperies.
• Clothing or other flammable material should not be
placed on or near the appliance.
Barrier Screen and Safety
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and must be installed for the protection of children
and other at-risk individuals.
• Children and adults should be alerted to the hazards
of high surface temperature and should stay away to
avoid burns or clothing ignition.
• Young children should be carefully supervised when
they are in the same room as the appliance. Tod-
dlers, young children, and others may be suscep-
tible to accidental contact burns. A physical barrier
is recommended if there are at-risk individuals in
the house. To restrict access to a fireplace or stove,
install an adjustable safety gate to keep toddlers,
young children, and other at-risk individuals out of
the room and away from hot surfaces.
• Any safety screen, guard, or barrier removed for
servicing an appliance, must be replaced prior to
operating the appliance.
Do not put
furniture or other objects
in this space in front of
WKHȴUHSODFH
36” [0.9 m]
)LUHSODFH
Hearth

5
Safety and your fireplace
Glass window
• The glass front assembly must be in place and sealed
before the unit can be placed into safe operation.
• The glass front assembly must only be replaced as a
complete unit, as supplied by the fireplace manufac-
turer. No substitute material may be used.
• Do not use abrasive cleaners on the glass front as-
sembly. Do not attempt to clean the glass when it is
hot.
Venting
• This unit must be used with a vent system as de-
scribed in its installation manual. No other vent
system or components may be used.
• Never obstruct the flow of combustion and ventila-
tion air. Keep the front of the appliance clear of all
obstacles and materials for servicing and proper
operation.
• This gas fireplace and vent assembly must be vented
directly to the outside and must never be attached
to a chimney serving a separate solid fuel burning
appliance. Each gas appliance must use a separate
vent system. Common vent systems are prohibited.
Intended use
• This appliance is designed and approved as a supple-
mental heater and provides the potential for most
energy conservation when used while attended. The
use of an alternate primary heat source is advisable.
• This unit is not for use with solid fuel.
• Do not use this heater as a temporary source of heat
during construction.
Installation and Servicing
• Installation and repair should be done by a qualified
service person. The appliance should be inspected
before use and at least annually by a professional
service person. More frequent cleaning might be
required due to excessive lint from carpeting, bed-
ding material, et cetera. It is imperative that control
compartments, burners, and circulating air passage-
ways of the appliance be kept clean.
• Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of
the control system and any gas control that has been
under water.
Maintenance
• Keep the unit’s control compartment, burner, and
circulating air passageways clean to enable adequate
combustion and ventilation air.
• Inspect the external vent cap on a regular basis to
ensure that no debris, plants, trees, or shrubs are
interfering with air flow.
WARNING
Do not operate this appliance with the
glass front removed, cracked, or broken.
Do not strike or slam the glass front.
Replacement of the glass front should
be performed by a licensed or qualified
service person.

6
A heating gas appliance does require safe handling. For this reason, we very strongly recommend children not be
allowed to touch the fireplace or its controls.
Read and carefully follow all safety warnings and operating instructions contained in this manual, and follow
these important child safety precautions and recommendations:
• Parts of your Valor Fireplace become extremely
hot while in operation. The glass window tempera-
ture can exceed 500º F at full capacity.
• Do not let children touch the glass or any parts
of your fireplace even after it is turned off, as the
surfaces will remain hot for some time.
• Even momentary contact with a hot glass surface
can cause a severe burn, including when the fire-
place is operating at reduced heating capacity.
• The glass window will remain hot for an extended
period of time after the fireplace has been turned
off. Make sure that children do not touch the fire-
place during the cool down period.
• Children and adults should be alerted to the haz-
ards of high surface temperature and should stay
away to avoid burns or clothing ignition.
• Young children should be carefully supervised
when they are in the same room as the appliance.
Toddlers, young children, and others may be sus-
ceptible to accidental contact burns.
A physical barrier is recommended if there are
at-risk individuals in the house. To restrict access
to a fireplace or stove, install an adjustable safety
gate to keep toddlers, young children, and other
at-risk individuals out of the room and away from
hot surfaces.
• Keep the remote control handset out of reach of
children at all times.
• Make sure that the fireplace, including the pilot
light, is completely turned offwhen children are
present and close supervision is not available—see
pages 9-10 for details.
• If the fireplace is not going to be used for an ex-
tended period of time, remove the batteries from
the remote control handset and battery holder un-
der the firebox. It is recommended that batteries
are replaced annually —see page 11 for details.
Child safety and your fireplace
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
DANGER

7
First time operation
When operating your new fireplace for the first time,
some vapors may be released due to the burning of
curing compounds used during manufacturing. They
may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly
higher, for the first few hours of operation.
It is also possible that these vapors could set offany
smoke detection alarms in the immediate vicinity.
These vapors are quite normal on new fireplaces.
We recommend opening a window to vent the
room. After a few hours of use, the vapors will have
disappeared and the flames will be at their normal
height.
Valor safety gas shut-off
For your safety, Valor fireplaces are fitted with a
flame supervision device which will shut-offthe gas
supply if, for any reason, the pilot flame goes out.
This device incorporates a fixed probe, which senses
the heat from the pilot flame. If the probe is cool,
the device will prevent any gas flow unless manually
lighting the pilot. See the full Fireplace and Lighting
Information card attached to the fireplace or as
reproduced in Appendix A of the Installation Manual.
Vent Safety Switch
Your fireplace is equipped with a vent safety switch
which, when activated, will turn offthe burner and
pilot if the vent is blocked, disconnected, or if there is
excessive down draught.
If the safety switch is activated, wait for it to cool off
before trying to light the appliance again. The safety
switch will cool offand reset itself automatically after
25 to 30 minutes.
In the event that the safety switch is activated again,
contact your dealer or a qualified service technician
for inspection.
Should the safety switch require replacement, only
use parts supplied by Miles Industries.
Locating fireplace and lighting information
The Fireplace and Lighting Information card is located
under the firebox.
To access the card, remove the barrier screen, the
fret or bottom panel., and pull the card out.
There is important information on both sides of the
card. It must be left with the fireplace when you are
done.
Getting started
WARNING
Do not attempt to access the card while
the fireplace is hot! Let the fireplace cool
first before touching it!
739MN
FOR NATURAL GAS POUR LE GAZ NATUREL
750
24
,
000
6,500
3.2"
5.0"
4006176N/01
CIRCULATING FAN KIT 755CFK VENTILATE UR POUR CIRCULATION D'AIR 755CFK
#4003360-741, #4003293-742, #4003313-745, #4003426-765, #4004666 772
120V, 60Hz, LESS THAN 1A 120V, 60Hz, MOINS DE 1A
739N 10000
Fireplace
model
Serial
number

8
Parts of your fireplace
Here are the major components of your installed fireplace, with the protective barrier
installed. Your individual fireplace may appear differently depending on your model and
installed options.
Barrier Screen Window
Liners
Fuel Bed
Logs, embers, pebbles
Fret or Access Panel
Front/Trim
Bolts—Top of Window
Bolt—Bottom
of Window
Info Card
Window Positioning Tabs
Receiver Gas Valve Gas ON-OFF Battery Holder
Window Frame
Bolt—Bottom
of Window

9
ON:
parallel
to pipe
OFF:
perpendicular
to pipe
Operating your fireplace
Fireplace control devices
There are two ways to control your fireplace.
1. Thermostatic Remote Control turns fire ON
and OFF, controls flame height and can be pro-
grammed to function automatically.
2. Wall Switch (optional) turns fire ON and OFF, and
controls flame height.
Turn your fireplace ON
Press and hold:
- + ( ) on remote, or
- ON-OFF button on wall switch
until a short beep confirms the start sequence has
begun; release button(s).
The fireplace beeps twice to confirm the ignition is in
process.The pilot lights up, followed by the fireplace.
If you need to light up the pilot manually, see the
Fireplace and Lighting Information card attached to
the fireplace - see page 7 to learn how to access it.
Also, a copy of this card is reproduced in Appendix A
of the Installation Manual.
Turn your fireplace OFF (including pilot)
Press and hold:
- on remote, or
- ON-OFF button on wall switch
If the flames or pilot are on, they will go out and you
will hear the valve motor wind down. You will hear
a clunk and a beep indicating that the valve has
received the signal from the remote control.
In the unlikely event that you cannot turn offyour
fireplace with the remote control handset, use the
optional wall switch. If the wall switch malfunctions
and will not turn offthe fireplace, wait 8 hours and
the fireplace will automatically go to pilot. You can
then access the controls inside your fireplace, once it
has cooled.
Alternatively, you may turn offthe house gas supply.
In all cases, call your dealer for service assistance.
To use additional functions of your Remote
Control such as temperature or program
settings, see Appendix A–Remote Control
Operation on page 21 of this manual or visit
valorfireplaces.com/remotes
Remote Control Wall Switch (optional)
WARNING
STOP IF YOU SMELL GAS! DO NOT LIGHT!
See cover page immediately!
WARNING
Risk of severe burns! Surface of the
fireplace are very hot during operation!
Ensure fireplace has cooled offbefore
accessing control.

10
Operating your fireplace
Preventing inadvertent ignition
You can use one of the following two methods
to ensure that your fireplace will not turn on
unexpectedly.
• On the gas valve, turn dial from ON position to
MAN* position as shown. Turning the dial to MAN
will ensure that main burner cannot come on. The
pilot will remain ON if lit.
• Alternately, remove all batteries from the battery
holder in the control area (see next page), and the
handset.
* To activate the fireplace again, turn dial back from
MAN to ON position.
WARNING
Risk of severe burns! Surface of the
fireplace are very hot during operation!
Ensure fireplace has cooled offbefore
accessing control.
Automatic shut-off(in certain conditions)
Your fireplace’s remote control is equipped with an
automatic shut-offmechanism which is activated
in certain conditions. See Remote Control Operation
at Appendix A or valorfireplaces.com/remotes for a
description of this feature.
Gas
valve
ON
MAN

11
Low battery signals:
• Handset: battery icon on display displays one lit bar.
• Receiver: rapid series of beeps during use and op-
eration.
BEFORE changing the batteries, turn the fireplace off
(including pilot) and let it cool.
The fireplace uses four AA 1.5 V alkaline batteries in a
separate battery holder located behind the fireplace
fret or bottom access door. The handset requires one
9V alkaline battery. Batteries should last one to two
seasons, depending on usage. Removing the batteries
during the off-season will extend battery life.
Should the batteries lose power, the control may be
operated by manually turning the control knob at the
valve or by turning offthe valve at the power switch.
The battery holder is located under the firebox,
behind the fret or bottom access panel.
Replacing batteries
WARNING
Do not attempt to access the batteries
while the fireplace is hot! Let the
fireplace cool first before touching it!
Caution
Do not use a screwdriver or other metallic
object to remove the batteries from the
battery holder or the handset! This could
cause a short circuit.
To replace the batteries in the battery holder:
1. Unhook the barrier screen.
2. Unhook the fret or open bottom access panel. The
battery holder is at right or left of the gas valve.
3. Locate the battery holder and pull it out from its
location.
4. Disconnect it from its cable. Do not pull on the
wire!.
5. Replace the batteries with 4 new AA 1.5V alkaline
batteries. Do not mix new and used batteries.
6. Reconnect the cable to battery holder.
7. Put the battery holder back in its position.
8. Reinstall the fret or close the access panel and
hook the barrier screen.
Using Handset Wall Holder
Your fireplace equipment includes a wall holder to
store the handset. If it hasn’t been installed, refer to
the instructions in the fireplace's Installation Manual.
Caution
Do not put batteries in the receiver as leaking
acid could damage its circuit board.
Handset and Wall Holder
Battery holder

12
We recommend having your fireplace serviced before initial use, and at least once per year by a qualified service
technician. Contact your dealer quoting the model serial number, if possible. It will be helpful if the fireplace’s
serial number can also be quoted. These numbers are on the information card (see page 7).
A list of replacement parts is included in your fireplace Installation Manual. When requesting spare parts please
quote the part number and description to ensure the correct part is ordered.
Annual Inspection
To ensure the optimal performance and safety of your fireplace, contact your dealer to have a qualified
technician review and verify the list below at least once every year.
Safe Operation List: to be performed by a qualified technician only.
Clean glass window with a suitable fireplace
glass cleaner. Abrasive cleaners must not be
used. Be careful not to scratch the glass when
cleaning. See Cleaning your fireplace on page
14.
Inspect the operation of the flame safety sys-
tem Pilot or Flame rectification device.
Inspect and ensure the lighting of the main
burner occurs within 4 seconds of the main
gas valve opening. Visual inspection should
match that outlined in the appliance instruc-
tion manual. Inspect primary air openings for
blockage. See Checking pilot and burner flames
on page 16.
Inspect condition of vent and vent terminal for
sooting or obstruction and correct if present.
Vacuum and clean any excess debris in the
firebox that is not supposed to be there.
Test and measure the flame failure response
time of the flame safety system. It must de-
energize the safety shut-offin less than
30 seconds.
Check all accessible gas-carrying tubes, con-
nections, pipes and other components for
leaks. See Set up Gas Supply section of the
fireplace Installation Manual.
Annual service and maintenance
Caution
Label all wires prior to disconnection when
servicing controls. Wiring errors can cause
improper and dangerous operation.
Verify proper operation after servicing.

13
Cleaning your fireplace
WARNING
Risk of severe burns! Surfaces of the
fireplace are very hot during operation.
Ensure fireplace has cooled offbefore
touching it.
Remove the window for cleaning
1. Unhook the trim with barrier screen.
2. Locate the four spring-loaded bolts at the top and
bottom of the window. Turn each bolt a quarter
turn to release the bolt's pin from its tab.
3. Gently pull the bottom of the window outward
and unhook it from the firebox's opening frame.
4. Set the window aside in a safe place to avoid
damage.

14
Cleaning your fireplace
Cleaning glass mineral deposits
A by-product of the combustion process in a gas
fireplace is a mineral which can appear as a white film
on the ceramic glass window of your appliance.
The composition of the deposit varies depending on
location and time, and can appear intermittently.
There is no definitive solution to this issue. Various
cleaning products have been tried with varying
results. The following are recommendations only and
cannot guarantee results.
Note: Mineral deposits occur naturally and are not
covered under the Valor®warranty.
• Clean the glass regularly to avoid a buildup of film
from mineral. If the film is left for a long period of
time, it can etch the glass, making it much harder, if
not impossible, to remove.
• Never use an abrasive cleaner or ammonia-based
cleaner on the ceramic glass. Any abrasion of the
surface can compromise the strength of the glass.
An emulsion-type cleaner is recommended.
• Use a soft damp cloth to apply the cleaner. Dry the
glass with a soft, dry, preferably cotton cloth. Most
paper towels and synthetic materials are abrasive
to ceramic glass and should be avoided. Follow all
instructions on the bottle/container.
• Our dealers have experienced good results from the
products listed below. We cannot, however, guaran-
tee results of these products.
»Brasso, Polish Plus by KelKem, Cook Top Clean
Creme by Elco, White Offby Rutland, Turtle Wax
Do not clean the glass while it is hot
• Always securely replace the window and the barrier
screen before lighting (see next page).
• If broken, glass panes may only be replaced as a
complete window unit as supplied by the manufac-
turer.
• If the barrier screen becomes damaged, it must only
be replaced with the same model and version barrier
from Valor.
Cleaning other parts
• Clean the steel trims with mild soap and warm water.
Any alcohol/solvent-based cleaner may weaken and
damage the coating.
• Clean the barrier screens by dusting with a soft
brush.
• Clean the firebox ceramic logs/rocks and walls by
dusting them with a soft brush. Dust can also be
removed from the burner using a soft brush after
removing the ceramic logs. When cleaning, make
sure that no particles are brushed into the slots of
the burner.
Log position
Log position is important in your Valor fireplace
because it can optimize the beauty of the flame and
the combustion efficiency of your fireplace.
If logs are moved during glass cleaning or other
fireplace maintenance, refer to your fireplace Instal-
lation Manual for specific instructions on how to
position them for optimal operation. If you are not
comfortable performing this maintenance, please
contact your dealer.
Caution
Choking Hazard! Make sure the fireplace area
is clear of firebed small particles to avoid
ingestion by small children. Vacuum thoroughly
around the fireplace area after cleaning.
WARNING
Risk of severe burns! The glass window
is very hot during operation. Ensure the
fireplace and glass have cooled offbefore
touching them.

15
Cleaning your fireplace
WARNING
For safety purposes, make sure the
barrier screen is re-installed on the
fireplace front after maintenance.
Refit and Check Window
1. To refit the window, place the window against the
firebox’s opening frame. Ensure that the wider
part of the window frame is at the bottom. The
top is marked TOP.
2. While you hold the window, push in and turn the
two bottom spring-loaded bolts a quarter turn to
engage their pin into the firebox’s tabs.
3. Push the top of the window against the firebox and
fasten the two top spring-loaded bolts a quarter
turn.
4. If the Hot Glass Warning plate has been removed
from the front lower corner of the window,
reinstall it by sliding it between the glass and the
frame as indicated below.
5. Re-install the front and barrier screen.
Hot Glass Plate
Bottom
of window
(wider frame)

16
Checking pilot and burner flames
Note
The height and color of your flames can vary
depending on fuel type, fuel quality and
mixture, altitude, and aeration adjustment at or
after installation.
The photos of typical flame appearance are for
illustrative purposes only. Your fireplace may be
operating normally but appear different than
the photos.
Venting configuration, elevation, burner
aeration setting and local fuel heating value can
all affect flame appearance.
739DWK Driftwood Logs
739TLK Traditional Logs
739RSK Rock Set
Typical flame appearance
The pilot light and burner flames should be checked
periodically. Check after the fire has been on for at
least 30 minutes. The pilot flame must cover the tip
of the thermocouple probe. The main burner flame
pattern will vary depending on the type of installation
and climatic conditions.
Performance of propane gas fireplaces may be
affected by the quality of commercial gas supplied
in your area.
The fireplace area must always be kept clear and
free from combustible materials, gasoline and other
flammable vapors and liquids.
Inspect the vent terminal outdoors regularly to
ensure that it is not obstructed by snow, trees,
bushes, leaves, or other objects.
Inspect the vent system regularly. We recommend at
least an annual inspection.
Thermocouple
probe must be
LQȵDPH
Pilot lIght
Pilot lIght
Pilot lIght
739LSK Traditional Logs
Pilot light

17
Frequently asked questions
Question Answer
What if my fireplace won't
turn on?
If you have followed all instructions for your remote control or wall
switch—see pages 9-10 or pages 21-24—and your fireplace still won't
turn on, the batteries located in the battery holder may be low and need
replacing. See page 11 for instructions on how to replace the batteries.
It is also possible that the vent safety switch of your fireplace may have
been activated—see Vent Safety Switch on page 7
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact for a list of dealers near you.
I've just started my fireplace
for the first time, what is
that smell?
When operating your fireplace for the first time, some vapors may
be released due to the burning of curing compounds used during
manufacturing. They may cause a slight odor and could cause the flames
to be the full height of the firebox, or even slightly higher, for the first few
hours of operation. This is perfectly normal. See First Time Operation on
page 7 for more information.
When I operate the fireplace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your fireplace are getting
critically low (not the batteries in your remote control handset, but the
batteries in the battery holder). See page 11 for instructions on how to
replace the batteries.
Why do I hear popping or
snapping noises?
As your fireplace heats and cools with normal use, its metal parts will
expand and contract, which may cause some noise. This is pefectly
normal.
Why do I hear whirring
noises?
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my fireplace? See Cleaning your fireplace on pages 13-15 for cleaning instructions to
keep your fireplace looking great.
I dropped some pieces of
embers under the fireplace
while cleaning, is this
dangerous?
No. The embers from the fuel bed are not flammable and will not impact
the operation of your fireplace. If this happens, vacuum them up when
you clean your fireplace.
There is condensation on
the inside of the glass, is this
okay?
This is normal when the fireplace first turns on, and will disappear
naturally when the fireplace heats up.
There is a white film on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. A by-
product of the combustion process in a gas fireplace is a mineral which
can appear as a white film on the ceramic glass window of your appliance.
Clean as soon as possible (when the fireplace is cool) so it does not bake
onto the glass with time and become permanent. See page 13-15 for
cleaning instructions.

18
Frequently asked questions
Question Answer
When I start my fireplace,
the flame is blue or
transparent, is this normal?
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
When I start my fireplace,
the flame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See page 13 -15 for cleaning instructions, and
call your dealer if the problem persists after cleaning.
After running for some
time, my fireplace has
soot gathering on the
logs, panels, or roof, it this
normal?
Minor amount of soot developing on logs is common, but soot that builds
up, falls off, and accumulates indicates the burner needs adjustment,
or the logs may have been installed incorrectly. Contact your dealer for
remedies to excessive sooting.
Where can I purchase parts
for my fireplace?
Any of our Valor dealers are able to order parts or provide field service.
Please contact your dealer - see page 3 - or visit valorfireplaces.com/
contact for a list of dealers near you.
Who can service my
fireplace?
We recommend having your fireplace serviced before initial use, and at
least once every year by a qualified service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the fireplace information card attached to the fireplace - see
page 7.
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Your fireplace has a built-in safety shutoff. If the flame height does not
adjust for 7 days, the fireplace will automatically turn the pilot off, and
would need to be turned on again using either the handset or wall switch.
Why doesn't the fireplace
turn down when it goes
above the temperature I've
set?
Rather than constantly turning your fireplace up and down, the
temperature feature of your remote control is designed to efficiently
give you a smooth maintenance of a comfortable temperature. With this
you may find temperature fluctuations beyond the set point to varying
degrees, depending on installation and room size.

19
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances should you
attempt to service the unit in any way by yourself. The warranties in paragraphs 1 and 2 are provided only to the initial user
of this unit, are not transferable and are subject to the conditions and limitations in paragraphs 3, 4 and 5. Please review the
conditions and limitations carefully and strictly follow their requirements.
1. Extended Warranty Coverage
For a period of up to ten (10) years, Miles Industries
Ltd., (the “Company”) or its appointed distributor will at
its option pay the initial owner for the repair of, or will
exchange the following parts or components which are
found to be defective in material or workmanship under
normal conditions of use and service:
Maximum Warranty Period 10 years
Part or Component Defect Covered
Exterior steel casing Corrosion 9
Glass Loss of structural integrity 9
Cast iron parts Corrosion 9
Firebox and heat
exchanger
Corrosion (but not
discoloration) causing loss
of structural integrity
9
2. Two-Year Parts Warranty
In addition, for two (2) years from the date of purchase, the
Company, at its option, will repair or exchange all parts and
components not listed above but that are found to have a
bona ȴde defect in material or workmanship under normal
conditions of use.
3. Conditions and Limitations
a) The warranty registration card must be completed by
the initial owner and returned to the company within
90 days. Alternatively, the warranty registration form
may be ȴlled out online at
www.valorȴreplaces.com
b) Installation and maintenance must be performed by
an authorized and trained dealer in accordance with
the Company’s installation instructions.
c) This warranty is void where installation of the unit
does not conform to all applicable codes including
national and local gas appliance installation codes and
building and ȴre codes.
d) The owner must comply with all operating
instructions.
e) The Company is not responsible for the labor costs
to remove defective parts or re-install repaired or
replacement parts.
f) The initial owner of the unit will be responsible for
any shipping charges for replacement parts as well
as travel time incurred by the dealer to perform the
warranty work.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is abuse,
misuse, alteration, improper installation, accident or
lack of maintenance to the unit.
h) The warranty does not cover damage to the unit
through:
i) Improper installation, operational or environmental
conditions.
ii) Inadequate ventilation in the area or competition
for air from other household equipment or
appliances.
iii) Chemicals, dampness, condensation, or sulphur
in the fuel supply lines which exceeds industry
standards.
i) This warranty does not cover glass, log breakage or
damage to the unit while in transit.
j) The Company does not allow anyone to extend, alter
or modify this warranty and assumes no responsibility
for direct, indirect or consequential damages caused
by the unit. State or provincial laws where the initial
user or user resides may provide speciȴc rights
extending this warranty and, if so, the Company’s sole
obligation under this warranty is to provide labor and/
or materials in accordance with those laws.
4. Discharge of Liability
After two (2) years from the date of purchase, the Company
may, at its option, fully discharge all obligations under this
warranty by paying to the ȴrst owner the wholesale price of,
or replacing, any defective parts.
5. No Other Warranty
All obligations to repair this unit are deȴned in this warranty.
Some states or provinces may speciȴcally mandate
additional obligations on the part of manufacturers, but in
the absence of such speciȴc legislation, there is no other
warranty or obligation expressed or implied.
Valor®Warranty

20
Valor®Outdoor Installation Warranty
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances
should you attempt to service the unit in any way by yourself. The warranties in paragraphs 1 are provided
only to the initial owner of this unit, are not transferable and are subject to the conditions and limitations in
paragraphs 2 and 3. Please review the conditions and limitations carefully and strictly follow their requirements.
1. Two-Year Parts Warranty
Two (2) years from the date of purchase, the
Company, at its option, will repair or exchange
all parts and components that are found to have
a bona ȴde defect in material or workmanship
under normal conditions of use.
2. Conditions and Limitations
a) The warranty registration card must be
completed by the initial owner and returned
to the company within 90 days. Alternatively,
the warranty registration form may be
ȴlled out online at valorȴreplaces.com
b) Installation and maintenance must be performed
by an authorized and trained dealer in accordance
with the Company’s installation instructions.
c) This warranty is void where installation of the
unit does not conform to all applicable codes,
including national and local gas appliance
installation codes and building and ȴre codes.
d) The owner must comply with all
operating instructions.
e) The Company is not responsible for the
labor costs to remove defective parts or re-
install repaired or replacement parts.
f) The initial owner of the unit will be responsible
for any shipping charges for replacement
parts as well as travel time incurred by the
dealer to perform the warranty work.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is
abuse, misuse, alteration, improper installation,
accident or lack of maintenance to the unit.
h) This warranty does not cover
damage to the unit due to:
i) Improper installation, operational
or environmental conditions.
ii) Inadequate ventilation in the area
or competition for air from other
household equipment or appliances.
iii) Damage due to chemicals, dampness,
condensation, or sulphur in the fuel supply
lines which exceeds industry standards.
i) This warranty does not cover glass, log breakage
or damage to the unit while in transit.
j) The Company does not allow anyone to extend,
alter or modify this warranty and assumes no
responsibility for direct, indirect or consequential
damages caused by the unit. State or provincial
laws where the initial owner or user resides may
provide speciȴc rights extending this warranty
and, if so, the Company’s sole obligation
under this warranty is to provide labor and/
or materials in accordance with those laws.
3. No Other Warranty
All obligations to repair this unit are deȴned in
this warranty. Some states or provinces may
speciȴcally mandate additional obligations on
the part of manufacturers, but in the absence
of such speciȴc legislation, there is no other
warranty or obligation expressed or implied.
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
warranty wor
k
.