VELOWAVE PONY User manual

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Instructions to Set Up Your VELOWAVE PONY
Diagram

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We know you are excited about getting going but please:
✓Reseat and charge the battery before the first ride
✓Make sure the pedals are tight
✓Make sure the front wheel is installed properly and tight
✓Inflate the tires properly
✓Check that all screws are properly torqued
✓Carry out a fine adjustment of the gears and brakes
✓Learn how to use the LCD display
✓Wear a helmet before riding
Please Note: Your bike may need further adjustments after assembly.
________________________________________________________
If you have any trouble with setup, please contact us online or
through our email address: [e-mail]
Please always include your order ID when reaching out to us.

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Assembling Your E-Bike
1) Read all of the instructions carefully. Be familiar with the proper operation of all items.
2) This quick guide is intended to list the steps needed to assemble your bike with some mechanical
skills. It is not a complete manual or training. If you do not feel comfortable or lack some of the
skills to assemble it yourself, reach out to a cyclist friend, a local bike mechanic or one of our
support technicians for guidance.
3) Our QA mechanics have assembled and tested your bike beforehand.
4) To assemble your bike, work on a clean area with enough space to maneuver.
5) If installed, remove the battery from the bike to start the assembly。
6) Inspect the bike completely to be sure no damage occurred during shipping.
7) The kickstand is designed to support the bicycle only. Not the rider mounted。
8) You can adjust your saddle position and the tilt on your handlebar items for comfort.
9) Check all screws and parts are tight and properly fixed. We recommend a pre-trip inspection
before your first rides.

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Installing Your Handlebars
1) Place the handlebar in the handlebar mount being careful with the wires.
2) Face the mounting brackets on the front end of the mount with the round edges facing outward.
Adjust the handlebar angle to your comfortable riding posture.
3) Secure the mounting brackets with four screws. (4mm allen wrench with 6N strength)
4) Verify your front tire lines up with your headset.
5) Check whether all headset items are tight.

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Installing Your Front Wheel
1) Insert the axle into the wheel hub as shown. Add the Slim Spacer on the LEFT side (Brake Disk),
the Wide Spacer and one washer on the RIGHT side.
2) Insert the front wheel in between the front fork on the bike. Be sure to align the disc between the
brake caliper as shown in Figure 2. Balance the length of the axel at the left and right side of
the fork to make room for the washers and nuts.
3) Add washer and adjust nut on the two ends of the axel and hand turn until snug.
4) Using your wrench, tighten each side alternatively until snug (you might need to secure the
opposite nut slightly so the whole axle doesn’t turn).
5) Now tighten each nut putting your weight into the wrench. Your front wheel is now installed.
6) The Adjustment Nut needs to be very tight, be sure to retighten after your first couple
rides.
Figure 1
Figure 2

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Installing Your Front Fender and Headlight
1) Place the headlight bracket in front of the fork gantry. Put the fender’s top bracket behind
the fork gantry. Thread the screw in sequence through the headlight bracket, the fork gantry
and the fender bracket and secure with a washer and screw nut.
2) Connect the headlight cable with the wire coming out from the downtube.
3) Connect the fender holder with the bracket on the fork leg and secure with screw and nut.

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Installing Your Pedals
1) Warning: Incorrect installation will cause damage. Please read the instructions and watch our
videos if needed.
2) Identify the Left and Right markings on the pedals. They can only be installed in their respective
side.
a. L is for the Left Pedal and it goes on the Left Crank Arm.
b. R is for the Right pedal and it goes on the Right Crank Arm (Chain Side).
3) Sitting on your bike the pedals go on the Left and Right side respectively.
4) Keep the pedal Horizontal while hand screwing to get the thread started. Then Use your 15mm
wrench to tighten them.
5) Both pedals tighten towards the front of the bike. The left pedal is reverse threaded to allow this.
6) The pedals need to be very tight (at least 25-35N.m torque), be sure to retighten after your
first couple rides.
Use your 15mm
wrench to properly
tighten the pedals
Right Pedal /
Chain Side
Left Pedal /
Key Side
Both pedals
tighten towards
the front
Rear
Front

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Preparations Before Riding
1) Read all instructions carefully, be familiar with the proper operation of all items. Check for
detailed information and guidance on our product page.
2) Warning: Basic electric precautions should always be followed to avoid issues or malfunction.
Installing and Removing the Battery
To Install the Battery
1) Turn the key counterclockwise to release the lock.
2) Seat the bottom of the battery into the receptacle first and push the upper side of the battery
into the frame tightly until it gets locked with a clatter sound. Seat your battery securely, turn
the key clockwise to lock the battery. Remove the key from the lock before each use.

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To Remove the Battery
1) Turn off the LCD display.
2) The battery is secured with a double-lock mechanism. Use the key to release the first lock.
Push slide the plastic tab under the tube to release the second lock.
Note: Please hold the battery tight with one hand at least as it will drop off when the lock is
released.

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How to Use the Display
1) Power on/off
Press the button to turn on the display. Your bike will be ON. Press again to turn it off. The
display will automatically shut down when there is no operation or riding for 5 minutes.
2) Adjust the assist level
Short press “+” or “-” button to change the assist level from 0 to 5. 0 is without assist. 5 is the
max assist level.
3) Headlight
If your bike is installed with a headlight, press and hold “+” button for 1 second to switch on or
switch off the headlight.
4) Walking mode
Press and hold “-” button for 2 seconds to shift into walking mode, the display indicates P and
the bike will be propelled at walking pace. Release the button to exit the walking mode.
5) Information menu
Press the button for 1 second to shift into information menu, it will show TRIP, ODO and TIME.
6) Parameter setting menu
With the display powered on, if you quickly press the button twice, it will shift into the
parameter setting menu. Users are NOT supposed to change the factory default settings. You
may exit by quickly pressing the button twice again or leave it without operation for 30
seconds.

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How to Charge Your Bike
There are two ways to charge your battery.
1. Charge the battery ON the bike
1) Find the Charge Port at the bottom of the downtube.
2) Pull out the cover to show the charge port and insert the charger output plug into the port.
Connect the input plug to the power supply.
2. Charge the battery OFF the bike
1) Take off the battery from your bike.
2) Place the battery in a clean and flat place in room temperature.
3) Insert the charger output plug into the charge port. Connect the input plug to the power supply.
There is a capacity indicator at the top of the battery. Press the button beside to check the charge
status. Green means sufficient of charge. Yellow means less than 30%. Red means less than
5%.

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Do not leave a charging battery unattended. Never charge a battery for more than
12 hours at a time. Failure to follow battery charging best practices could result in
unnecessary wear to the charging components, battery, and or charger, and could lead to
an under-performing or non-functional battery and replacement will not be covered under
warranty.
Notes of Charging:
1) Charging time varies from 8 to 10 hours with a standard 2A charger.
2) The small LED light on the charger in RED indicates it is in charge; The small LED light on the
charger in GREEN indicates it is fully charged.
3) Insufficient charging will not influence the battery lifecycle. AVOIDING deep discharge is helpful
to protect the battery and extend its lifecycle.
4) Pay attention to check whether the surface temperature of the battery case rises too high during
charging. It is FORBIDDEN to cover the battery during charging.
5) Due to high temperature in summer time, it is NOT advisable to charge it immediately after riding.
In winter, it is FORBIDDEN to charge the battery in environment below 0℃. You are
recommended to charge it in room temperature.
6) If the battery will not be used for a long period, take it off from the bike and discharge its capacity
to 60%-80% for stock. Disconnect it from the charger and place it in a dry, ventilated place
without direct sunlight. In order to maintain a long lifecycle, it is recommended to charge the
battery every two months.

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Error Code
Error Code
Error
Notes
03
Braked
Brake is in braking state. Check and make sure the brake lever is
not stuck at braking. Change the brake lever if it doesn’t recover.
04
Open Throttle Fault
Throttle has not returned to the start-up position. Check if the
throttle gets stuck. Try to return the throttle to the start-up position.
05
Throttle Fault
Throttle may be damaged. Check if the cable or throttle is
damaged.
06
Low Voltage Protection
The battery voltage is too low to operate. Please charge the
battery properly.
07
Over Voltage Protection
The battery voltage is too high to operate. Check if incorrect
battery is used on the bike.
08
Motor Hall Signal Fault
The motor’s hall sensor wire has been disconnected or damaged.
Try to disconnect and reconnect the motor cable and check if it
recovers. If not, contact technical support for help.
09
Motor Phase Line Fault
The motor’s phase wire has been disconnected or damaged.
Try to disconnect and reconnect the motor cable and check if it
recovers. If not, contact technical support for help.
10
Motor High Temperature
Fault
The motor has reached the highest allowable temperature.
Allow the motor to cool down before using the e-bike again.
11
Motor High Temperature
Fault / Motor Temperature
Sensor Fault
Allow the motor to cool down and check if it recovers;
The motor’s temperature sensor has become disconnected or
damaged. Contact technical support for help.
12
Controller Current Sensor
Fault
The controller’s current sensor has become disconnected or
damaged. Re-start to check if it recovers. Contact technical
support for help.
14
Controller High
Temperature Fault
The controller has reached the highest allowable temperature.
Allow the controller to cool down before using the e-bike again.
15
Controller Temperature
Sensor Fault
The controller’s temperature sensor has become disconnected or
damaged. Contact technical support for help.
21
Motor Speed Sensor Fault
The motor’s speed sensor has become disconnected or damaged.
Check if the motor cable is loose. Disconnect and re-connect the
cable. If it doesn’t recover, contact technical support for help.
27
Controller Over-current
Protection
Current is higher than controller’s maximum acceptable current
value. Contact technical support.
30
Communication Fault
Poor connection between the controller and the display. Check all
cable connectors. Check for corrosion damage.
35
Controller 15V Conversion
Module Fault
The current of conversion module inside the controller is lower
than 15V. Conversion module fault. Contact technical support.

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Basic Trouble Shooting
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not
working
⚫Battery off
⚫Turn on battery
⚫Battery installation
⚫Reseat battery
⚫LCD display not on
⚫Turn on LCD display
⚫Discharged battery
⚫Charge battery
⚫Brake sensors engaged
⚫Inspect brake lever
Reduced speed
⚫Low battery power
⚫Charge battery
Reduced battery range
⚫Low battery power
⚫Charge battery
⚫Low tire pressure
⚫Inspect tire
⚫Heavy load on bike
⚫Adjust bike load
⚫Driving on rough terrain
⚫Adjust route
⚫Using throttle only
⚫Include pedal assist
Battery does not charge
⚫Charger not properly
connected
⚫Inspect connections
⚫Battery temperature
⚫Read the user manual for best
practices
⚫Damaged charger
⚫Replace charger
⚫Issue with battery
⚫Contact Support Team
E-bike making strange noises
⚫Loose hardware
⚫Tune-up and inspection needed
⚫Issue on drivetrain
⚫Maintenance needed
⚫Issue with motor
⚫Contact Support Team

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Label of Your VELOWAVE

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To find out more, please visit our website at
www.velowavebikes.com