Verbatim is a Mitsubishi Kagaku Media Company
Getting Help
If you are experiencing difficulty installing or using your Verbatim product, please visit
the main Technical Support website at www.verbatim.com/support.
Limited Warranty Terms
The Verbatim Americas, LLC warranty obligations for this hardware product are limited
to the terms set forth below:
Verbatim warrants its products to be free of defects in material and workmanship under
normal use and service for a period of 7 years from the date of purchase. Verbatim’s sole
obligation with respect to claims of non-conformance made within the warranty period
described above shall be, at its option, to repair or replace any item of Equipment that
Verbatim, in its sole discretion, determines to be defective, subject to the procedure set
forth below.
Verbatim’s warranty obligations hereunder are expressly conditioned upon (i.) the Products
being properly installed, used and maintained at all times by Customer; (ii.) the Products
not being subject to unusual mechanical stress or unusual electrical or environmental
conditions or other acts of God; (iii.) the Products not being subjected to misuse, accident
or any unauthorized installation/deinstallation by Customer or other third party; (iv.)
the Products not being altered or modified in an unauthorized manner, unless approved
in writing or otherwise performed by Verbatim and (v.) Customer promptly installing all
Product revisions that have been released for such Products by Verbatim throughout the
warranty term. Verbatim does not warrant that the Products will operate in any specific
combination that may be selected for use by Customer or that the operation of the Products
will be uninterrupted or error free, or that all non-conformance or defects will be remedied.
Additionally, Verbatim shall have no warranty obligations for any failure of the Products
to conform to the applicable product specifications resulting from the combination of any
Product(s) with hardware and/or software not supplied by Verbatim. If it is determined
that any Product(s) reported as defective or non-conforming by Customer during the
warranty period is not defective or non-conforming, Verbatim may, at its option, charge
Customer for any labor provided and expenses incurred by Verbatim in connection with
such determination, at Verbatim’s then current rates.
Verbatim is not liable for any damage to or loss of any programs, data, or other information
stored on any media contained within the Verbatim hardware product, or any non- Verbatim
product or part not covered by this warranty. Recovery or reinstallation of programs,
data or other information is not covered under this Limited Warranty. Verbatim shall not
be responsible for unauthorized sale or misrepresentation by unauthorized third party
resellers. Verbatim warranties are not transferable with ownership. Products purchased
by auction, yard sale, flea market or purchased as demo units may not be covered under
Verbatim’s warranty.
THE WARRANTIES OF VERBATIM AND REMEDIES OF CUSTOMER SET FORTH IN THIS
SECTION ARE EXCLUSIVE AND ARE GIVEN BY VERBATIM AND ACCEPTED BY CUSTOMER
IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED,
INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ALL SUCH OTHER WARRANTIES BEING HEREBY EXPRESSLY
AND UNEQUIVOCALLY DISCLAIMED BY VERBATIM AND WAIVED BY CUSTOMER TO THE
EXTENT ALLOWED BY LAW (AND TO THE EXTENT NOT WAIVABLE BY LAW, ARE LIMITED
TO THE TERM OF THE EXPRESS WARRANTY SET FORTH HEREIN).