Verex Monitor ISM User manual

MONITOR ISM™/ AFx™
Multi-Tenant
Security System
User Guide V1.3

Multi-Tenant Security System User Guide
22-9050 V1.3 (4.2004) MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 1
Welcome New Users!
There are two types of suite security keypads. Follow the instructions in the proceeding columns under
the picture of the keypad that you have. But first…
Be sure to ask your Security Representative –
•What your temporary PIN (Personal Identification Number) is to operate your keypad and
the system?
Each suite is set up with a single Master User # 1 PIN like 1-2-3-4 to get you started and be
able to access all the features. Later, you will read in this guide how to change it yourself to a
personal one.
•If you will need to use your PIN all the time?
“Quick Arm” This feature allows you to enter certain commands at a keypad like turning the system
ON and not always have to enter your PIN too.
“Secure Arm” The system has been set up so that you will need to enter your PIN for any function /
command.
•How long you have to go out or come in?
When you turn protection on normally, you will have a delay to go out the front door without causing an
alarm and your keypad will beep while you are leaving. The same for when you open the door to come
in again and turn the protection off.
Find out how long these delays are to leave or come in before they end and you cause a false alarm.
Contents
System Quick Reference Guide.................................................................................................................. 2
The Suite Security Keypads, An Overview.................................................................................................. 3
Operation.................................................................................................................................................... 4
To do a “SEND HELP” Alert (to Building Security)................................................................................. 4
If an error is made when making key presses at a keypad..................................................................... 4
Turning system OFF or Silencing an ALARM condition (keypad tones continuously)............................ 4
Turning ON (leaving).............................................................................................................................. 4
Turning to STAY remain inside the protected area ................................................................................5
Turning the System On Remotely ......................................................................................................... 6
Verify User (If you think you have caused a false alarm)....................................................................... 6
Bypass a Sensor Zone........................................................................................................................... 6
Chime (Keypad warning tone that entry door has been opened.).......................................................... 6
System Test (All keypad lights, sounder turn on for 5 seconds.)............................................................ 6
Walk Test (Protection points can be tested with this command)............................................................ 6
Special Command (Activate a special function.).................................................................................... 7
Change your PIN number....................................................................................................................... 7
Adding a New User ................................................................................................................................ 7
Erasing an Existing User........................................................................................................................ 8
Additional Commands for the 8 Zone Keypad Only.................................................................................... 9
Identifying a user’s ID number................................................................................................................ 9
Grant Lobby Access............................................................................................................................... 9
8 and 2 Zone Keypad Light Descriptions.................................................................................................... 9
8 and 2 Zone Keypad Tone Descriptions.................................................................................................. 10
8 and 2 zone Suite Security modules are not intended for Life/Safety applications.
MONITOR ISM™ and MONITOR AFx™ are trademarks of CSG Security Inc. / Sécurité CSG Inc.
© Copyright 2004
CSG Security Inc. / Sécurité CSG Inc.
All rights reserved.
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2MONITOR ISM™/AFx™ Multi-Tenant Apartment Security System User Guide 22-9050 v1.3
System Quick Reference Guide
8 Zone 2 Zone
Keypad Keypad
Zone Sensor Name Zone Sensor Name
1 1
2 2
3
4
5
6
7
8
Send Help Buttons
FIRE Yes No SPECIFIC ALERT Yes No
POLICE Yes No NAME
SPECIAL ALERT Yes No
NAME
Special Command Button(s)
Command Button # 1 Yes No Special Command Button Yes No
NAME NAME
Command Button # 2 Yes No
NAME
For Either Keypad
Entry delay time Exit delay time
Quick Arm Feature Yes No Secure Arm Feature Yes No
(Always use PIN)
User ID Assigned to (name) PIN #
1 (Master User)
2
3
4
5
6
7
8
Security Department Information
System ID
Security Dept. Phone #
2 3
5 6
8 9
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Multi-Tenant Security System User Guide
22-9050 v1.3 MONITOR ISM™/AFx™ Multi-Tenant Apartment Security System User Guide 3
The Suite Security Keypads An Overview
9Identifying the keypad’s buttons and lights.
9Comparing the two keypad’s similar features.
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123
456
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12
Ready Light
Fire Alarm
Light
System Trouble
Indicator Light
Area Armed Light
FIRE
POLICE
SPECIAL
ALERT
Press both buttons at the
same time, on either
keypad, to request help
from building security.
Escape Key
Function Key
Ê
Keypad Flip Cover
Keypad Flip Cover
ON THIS
KEYPAD
ONLY
Ì
Sensor Zones
System in STAY when on steady
System Fully ON when flashing
Escape Key
Command
Key
Ê
Arming Buttons
Fully ONSTAY no Entry DelaySTAY
Send Help
Alert Buttons
8 Zone Keypad 2 Zone Keypad

4MONITOR ISM™/AFx™ Multi-Tenant Apartment Security System User Guide 22-9050 v1.3
8 Zone Keypad
Operation
2 Zone Keypad
Operation
To do a“SEND HELP” Alert (to Building Security)
Press both buttons at the same time on either side
of the keypad symbols. Example:
for fire dept.
for police
for special alert
Press the and #keys at the same time for a
specific alert:
Check with your Security Representative to find
out the details of your specific alert.
If an error is made when making key presses at a keypad
Press (escape) and start over. Press (escape) and start over.
Turning system OFF or Silencing an ALARM condition (keypad tones continuously).
Enter your PIN # by pressing the respective number
keys. Enter PIN # only.
Example:
1-2-3-4
Enter your PIN # by pressing the respective
number keys. Enter PIN # only.
Example:
1-2-3-4
Turning ON (leaving) with entry/exit delay tone.
The Green light under the check mark on either of the two keypads has to be on.
It means that all your sensor zones are secure.
If one or more of your keypad red sensor zone lights are on, find out why and secure what is connected to
them. Example: if light 1 is on, close the front door before arming to ON
The 8 Zone
Keypad has 8
sensor zone
lights.
The 2 Zone has
2 sensor zone lights.
Press this button for Quick Arm to ON:
on the keypad.
Or, if programmed, Secure Arm, pressing this
button and then entering your PIN.
When the keypad starts beeping, leave by the front
door.
Press these buttons for Quick Arm to ON:
(Command Key)
and then press
Or, if programmed, Secure Arm: press then 3
then entering your PIN on the keypad.
When the keypad starts beeping, leave by the front
door.
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3
4
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8 Zone Keypad
Operation
2 Zone Keypad
Operation
22-9050 v1.3 MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 5
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When the system is Fully ON, the light under the key symbol on the keypad will flash. No
protection point lights will be lit.
When the system is in STAY, because you are STAYing inside, only the doors and windows are
protected. The key symbol light is on steady and will not flash.
When the system is in the STAY mode, motion detectors will detect movement and cause their keypad
sensor zone light to come on but an alarm will not be generated. Motion detectors are only on when the
system is Fully ON and you have left the protected area.
Turning to STAY with entry/exit delay tone. A user setting the system to this level can exit while another
user can remain inside the protected area. An entry delay occurs so a user can come in and turn off while
a user who has been remaining inside is alerted of an entry being made.
Press
Or, if programmed, Secure Arm by pressing this
button and then entering your PIN.
Quick Arm
Press then
Or, if programmed, Secure Arm by pressing these
buttons and then entering your PIN.
STAY with audible exit delay. No entry delay – instant Alarm if door opened.
Press
Or, if programmed, Secure Arm by pressing this
button and then entering your PIN.
Quick Arm:
Press then
Or, if programmed, Secure Arm by pressing these
buttons and then entering your PIN.
Turn system ON with silent exit delay. Entry delay
begins silent except for its last 15 seconds when
warning tones turn on.
ON with silent exit delay. Audible entry delay.
is pressed twice.
Press (the “f - key” Function Key)
and then press
Or, if programmed, Secure Arm by pressing these
buttons and then entering your PIN.
Example: Quick Arm:
Press then again, then
Or, if programmed, Secure Arm by pressing these
buttons and then entering your PIN.
Put system in STAY with silent exit delay. Entry
delay begins silent except for its last 15 seconds
when warning tones turn on.
STAY with silent exit delay. Audible entry delay.
is pressed twice.
Press and then
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
Example: Quick Arm:
Press then again, then
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
STAY, silent exit delay. No entry delay – instant Alarm if door opened.
Press and then
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
is pressed twice.
Example: Quick Arm:
Press then again, then
Or, if programmed, Secure Arm by pressing these
buttons and then your PIN.
1
2
3
1
2
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8 Zone Keypad
Operation
2 Zone Keypad
Operation
6MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 22-9050 v1.3
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Turning the System On Remotely If you left and forgot to turn the system on, it can be remotely armed
by the building security dept. Contact the guard, identify your suite and ask the guard to turn the system
on.
Verify User If you think you have caused a false alarm (keypad tones continuously) you can notify the
Security Dept. that YOU are on the premises before contacting them by phone.
If armed, turn system off with PIN #.
Then, send Verify Code:
Press then and your PIN again.
If armed, turn system off with PIN #.
Then, send Verify Code:
Press then and your PIN again.
Bypass a Sensor Zone
NOTE: An entry/exit sensor zone, example: main entrance door cannot be bypassed.
Press then then the
Sensor Zone number 1 – 8 and your PIN.
Only one point can be bypassed at a time. Repeat
the same sequence to remove the zone’s bypass.
A Master or Resident authority level User turning
the system OFF will automatically remove a
bypass.
Press then then the
Sensor Zone number 1 or 2 and your PIN.
Only one point can be bypassed at a time. Repeat
the same sequence to remove the zone’s bypass.
A Master or Resident authority level User turning
the system OFF will automatically remove a
bypass.
Chime Keypad warning tone that entry door has been opened.
Press then turns chime on.
Press then turns chime off.
Press then once to turn
feature on.
Repeat to turn off.
System Test All keypad lights, sounder turn on for 5 seconds.
Press then then PIN.
Press to stop sooner.
Press then then then
PIN.
Press to stop sooner.
Walk Test Protection points can be tested with this command. After entering the command at the keypad,
trip the protection points. Example: open front door and close it, the light marked 1 turns on solid. This
means protection point # 1 is working OK. Do the same to test the next point, example: light marked # 2 is
a motion detector. Trip it and let it reset. Light # 2 turns on solid, etc.
Press then then PIN.
Test will last 5 minutes or press to stop.
Press then then then
PIN.
Test will last 5 minutes or press to stop.
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8
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8 Zone Keypad
Operation
2 Zone Keypad
Operation
22-9050 v1.3 MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 7
2 3
5 6
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Special Command If you had a special command arranged to activate a special function. Check with
your Security Dept.
Press then
for Special Command #1
Press then
for Special Command #2
Repeat the same
sequence to turn
the command off.
Press then once to turn feature on.
Repeat to turn off.
NOTE: If it is necessary for you to add your PIN
when doing system arming procedures (example:
system ON or in STAY), you will need to add it with
these commands too. F and 1 and PIN or F and 2
and PIN.
NOTE: If it is necessary for you to add your PIN
when doing system arming procedures (example:
system ON or in STAY), you will need to add it with
this command too. and 5 and PIN.
Change your PIN number
Press then then enter old PIN,
then enter new PIN and enter the same new PIN
again to confirm it.
Press then then enter old PIN,
then enter new PIN and enter the same new PIN
again to confirm it.
Adding a New User
Groups of users 2-8 for each suite must be set as “unassigned” by Building Security Administration before
user’s can be added (assigned) at a keypad. A new suite will have a Master User # 1 temporary PIN. Ask
your Security Representative what the PIN is and change it later.
Press and then press
Press and then press
Then for either keypad:
•Enter your Master user PIN.
•Now enter the new user’s identification number. (There can be 8 users in the system, 1 – 8. If you know
you are Master user # 1 then that user ID position is not vacant. Press the next user ID # “2” for the new
user. That position will now be occupied. The next new user would get ID # 3 and so on until all 8 ID
positions are eventually occupied.)
•Now enter the new user’s Authority #. The new user can be assigned with one of the following Authority
Levels, limiting their abilities as required:
Authority Levels Turn
System
ON
Turn
System
OFF
Turn
to
STAY
Bypass
Zones Remove Bypass Test System Edit Users Reset Alarms Special Command
On / Off
MASTER enter “2” √√√√√√√√√
Resident enter “3” √√√√√√√√
Guest enter “4” √√√
Cleaner enter “5” √
5
2
1
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8 Zone Keypad
Operation
2 Zone Keypad
Operation
8MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 22-9050 v1.3
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Adding a New User continued
•Now enter the new user’s PIN #
•Enter the new user’s PIN # again to confirm it.
The new user should now be programmed. Test the PIN by turning the system ON and use the new
PIN to turn it off.
To Review:
Press Fand 9and Master PIN and userID
(#2-8) and Authority # Level and new user’s
PIN and new user’s PIN again to confirm.
To Review:
Press and 9and Master PIN and userID
(#2-8) and Authority # Level and new user’s
PIN and new user’s PIN again to confirm.
Erasing an Existing User
•Follow the same procedures as adding a new user but instead of ordinarily entering a new PIN #, enter
“0000” (4 zeros) twice, instead.
•This will erase the old user and they will not be able to use the system with their old PIN #.
•This will remove the user from the group of 8 users for the system and that user ID# will now be vacant
and available for a new user.
To Review:
Press Fand 9and Master PIN and userID
(#2-8) and Authority # Level and PIN# 0000 and
PIN# 0000 again to confirm.
To Review:
Press and 9and Master PIN and userID (#2-8)
and Authority # Level and PIN# 0000 and PIN#
0000 again to confirm.
Test the old PIN to make sure it does not work anymore by turning the system ON and trying to use the
old PIN to turn the system off. It should not work. Turn the system off with your master PIN.
∗
A Master User can not change their Authority Level
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Multi-Tenant Security System User Guide
22-9050 v1.3 MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 9
Additional Commands for the 8 Zone Keypad Only
Identifying a user’s ID number
After this command is entered, the user’s ID # (2-8, the master user usually being 1) will display on the 8
sensor zone lights. Example, if user’s PIN entered belongs to the 5th user, sensor zone light # 5 will turn
on. This feature identifies for the master user which user locations are vacant or can have their user PIN
erased, in order to add new users.
Press then then a Master PIN, then the User’s PIN whose user number you
want to check, 2 – 8.
The Ready, Armed and Trouble lights will flash and the user’s # light is on steady.
The indication will last 10 seconds or press to reset the keypad back to normal operation.
Grant Lobby Access
If pre-arranged with Security Management, this command can send a signal to the building security main
desk, concierge, to authorize a visitor’s entrance.
Press then then a Master PIN.
8 and 2 Zone Keypad Light Descriptions
Light Display Meanings
Trouble Triangle
Slow Flash
Fast Flash
On
On
−System hydro mains power failure
−Communication problem with building main control
equipment.
−Possibly keypad base lose causing tamper alert.
(8 Zone Keypad only)
−With fast flashing Sensor Zone(s), either keypad.
−Sensor zone wiring faulty.
−Incorrect sensor zone programming.
– Check with your Security Representative.
System Okay On
Off
−Sensor Zones okay. System ready to arm.
−Sensor zone(s) insecure or system is ON.
Armed
Off
On
Flashing
−Protection off.
−Protection in STAY (remaining inside, no internal motion
detectors on, only doors and windows protected).
−Protection Fully ON
Sensor Zones
1 – 8 (8 Zone Keypad)
1 and 2 (2 Zone)
Off
On
Slow Flash
Fast Flash
−OK or protection ON.
−Insecure or system in Walk Test.
−Bypassed.
−With Trouble light. Example: wiring fault.
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Multi-Tenant Security System User Guide
10 MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 22-9050 v1.3
Keypad Lights continued
Light Display Meanings
•Armed and Trouble
•Sensor Zone
– combined
– Flashing
– On
−Indicates the system had an alarm condition, when the
system is turned off.
−The sensor zone that had the alarm will indicate by being
on.
−Stops automatically or
press X to stop on 8 Zone Keypad.
press # to stop on 2 Zone Keypad.
•Ready, Armed and
Trouble
•Sensor Zone(s)
– combined
– Flashing
– On
−Walk Test in progress. Protection point lights will turn on
as their sensor is tripped and cleared (open, close door) to
indicate their working OK.
Press X to stop test on 8 Zone Keypad.
Press # to stop test on 2 Zone Keypad.
−Identifying a User’s ID # (8 Zone Keypad only). See
Additional Commands above.
8 Zone Keypad Only
Fire
On −A fire-sensing device (smoke sensor) has been
triggered.
−The sensor zone light the sensor is connected to
may also be on.
−Enter your PIN at the keypad to stop the keypad
alarm.
−When the fire condition has been cleared, the
keypad fire lights should reset automatically.
8 and 2 Zone Keypad Tone Descriptions
Tone Type Sound Meanings
Chime Two short beeps −A disarmed entry zone, like the front door, is
being opened and the chime is on to warn
about it.
Alarm/Trouble warning Continuous tone −When ever a warning condition is detected.
−Enter PIN at either keypad to stop.
Fire
8 and 2 Zone Keypads Tone turns on and off −Fire detected.
−NOTE: The 2 Zone keypad does not have an
actual Fire Light but example: its sensor zone
#2 could have a smoke sensor connected to
it. This will cause the 2 Zone to act similarly
to the 8 Zone keypad when a possible fire
condition is sensed.
−Follow instructions for the 8 Zone keypad fire
light above.
Entry/Exit Pulsing tone
−When leaving or entering by the front door.
“Entry/Exit delay is ending”
warning Tone pulses rapidly −Last 15 seconds of normal entry or exit.

Multi-Tenant Security System User Guide
22-9050 v1.3 MONITOR ISM™/AFx™ Multi-Tenant Security System User Guide 11
Keypad Tones continued
Tone Type Sound Meanings
Exit with a sensor zone
bypassed Eight short beeps −Warning that arming is occurring with a
protection point or points bypassed.
Key Protest Fast short beeps −Incorrect key presses at keypad.
Key feedback Single fast beep −Whenever a key is pressed.
−No tone when emergency keys and # are
pushed together on the 8 zone keypad.
Key Confirmation Single long beep −Confirms that a command sequence was
correctly entered at a keypad.
Alarm notification when
entering main entrance High speed pulsed tone −There was an alarm when the system was
armed.
Alarm occurred during the
last time the system was
armed
Single short beeps −These beeps occur when the system is being
turned off and there had been an alarm while
it was armed.
Exit With Trouble Single high speed
beeps −Arming system while trouble condition exists.
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