Verizon DURA XV+ User manual

User Guide

TOC i
Table of Contents
Get Started ................................................................................................................................ 1
Your Phone at a Glance...................................................................................................... 1
Set Up Your Phone............................................................................................................. 5
Insert the Battery ......................................................................................................... 5
Charge the Battery....................................................................................................... 6
Replace the SIM Card ................................................................................................. 7
Replace the microSD Card.......................................................................................... 8
Turn Your Phone On and Off.............................................................................................. 8
Set Up Voicemail................................................................................................................ 9
Set Up Voicemail......................................................................................................... 9
Checking Voicemail..................................................................................................... 9
Phone Basics............................................................................................................................10
Your Home Screen............................................................................................................10
Home Screen Overview..............................................................................................10
Home Screen Icons....................................................................................................11
Navigate Through the Menus.............................................................................................14
Select Menu Items......................................................................................................14
Back Up Within a Menu..............................................................................................14
Navigation Key Shortcuts............................................................................................14
Enter Text..........................................................................................................................15
Select a Text Input Mode............................................................................................15
Enter Text Using XT9 Word........................................................................................15
Enter Text Using Abc/ABC Mode................................................................................16
Phone Calls ..............................................................................................................................17
Make Phone Calls..............................................................................................................17
Call Using the Phone keypad......................................................................................17
Call from Recent Calls................................................................................................17
Call from Contacts......................................................................................................17
Call Using a Speed Dial Number ................................................................................18
Call a Phone Number With Pauses.............................................................................18

TOC ii
Call Emergency Numbers...........................................................................................18
Receive Phone Calls..........................................................................................................19
End Phone Calls................................................................................................................20
Phone Call Options............................................................................................................20
In-call Options.............................................................................................................20
Caller Name ID...........................................................................................................21
Call Waiting ................................................................................................................21
3-Way Calling.............................................................................................................21
Call Forwarding ..........................................................................................................22
Recent Calls ......................................................................................................................23
Call Settings ......................................................................................................................24
Answer Options..........................................................................................................24
Auto Retry ..................................................................................................................24
TTY Mode...................................................................................................................24
One Touch Dial...........................................................................................................25
Voice Privacy..............................................................................................................25
DTMF Tones...............................................................................................................26
Assisted Dialing..........................................................................................................26
Hearing Aid.................................................................................................................26
Verizon Push To Talk Plus (PTT+).....................................................................................27
Contacts....................................................................................................................................29
Get Started with Contacts..................................................................................................29
Add a Contact....................................................................................................................30
Save a Phone Number.......................................................................................................30
Edit a Contact....................................................................................................................31
Backup Assistant...............................................................................................................32
Add a Group Contact.........................................................................................................33
Edit a Group Contact .........................................................................................................33
Set Up Speed Dialing.........................................................................................................34
ICE (In Case of Emergency) Contacts ...............................................................................35
My Name Card...................................................................................................................36
Messaging ................................................................................................................................37
Send a Message................................................................................................................37

TOC iii
Access Messages..............................................................................................................38
Messages Folder........................................................................................................38
Inbox Folder................................................................................................................39
Sent Folder.................................................................................................................40
Drafts Folder...............................................................................................................41
Messaging Settings............................................................................................................41
Emergency Alerts .......................................................................................................42
Voicemail...........................................................................................................................43
Voicemail Notification .................................................................................................43
New Voicemail Message Alerts...................................................................................43
Retrieve Your Voicemail Messages ............................................................................43
Mobile Web Email..............................................................................................................44
Social Networks.................................................................................................................44
Apps and Entertainment............................................................................................................46
Media Center.....................................................................................................................46
Apps...........................................................................................................................46
Internet.......................................................................................................................46
Music & Tones............................................................................................................47
Picture & Video...........................................................................................................48
VZ Navigator.............................................................................................................................50
Web and Data...........................................................................................................................51
Launch a Web Connection..........................................................................................51
Data Connection Status and Indicators.......................................................................51
Browser .............................................................................................................................52
Learn to Navigate the Web.........................................................................................52
Camera and Video....................................................................................................................54
Take Pictures.....................................................................................................................54
Take a Picture ............................................................................................................54
Camera Mode Options................................................................................................55
Record Videos...................................................................................................................56
Record a Video...........................................................................................................56
Video Mode Options...................................................................................................57
Send Pictures and Videos..................................................................................................57

TOC iv
Send Pictures and Videos Using the Messaging Feature............................................57
Send Pictures and Videos Using the Bluetooth Feature..............................................58
Tools.........................................................................................................................................59
Voice Commands ..............................................................................................................59
Activate the Voice Commands....................................................................................59
Voice Commands Settings..........................................................................................61
Calculator ..........................................................................................................................63
Unit Converter....................................................................................................................63
Tip Calculator.....................................................................................................................64
Calendar............................................................................................................................65
Add an Event to the Calendar.....................................................................................65
View Calendar Events ................................................................................................66
Erase Calendar Events...............................................................................................66
Alarm Clock .......................................................................................................................67
Stopwatch..........................................................................................................................68
Countdown Timer ..............................................................................................................68
World Clock .......................................................................................................................69
Notepad.............................................................................................................................69
USB Mass Storage ............................................................................................................70
Flashlight...........................................................................................................................70
Settings & Tools........................................................................................................................72
My Verizon.........................................................................................................................72
Volume Settings.................................................................................................................72
Adjust the Maser Volume............................................................................................72
All Sounds Off.............................................................................................................72
Bluetooth ...........................................................................................................................73
Turn Bluetooth On or Off.............................................................................................73
Bluetooth Settings Menu.............................................................................................73
Pair Bluetooth Devices ...............................................................................................73
Send Items via Bluetooth............................................................................................74
Accessibility.......................................................................................................................75
Easy Set-up................................................................................................................75
Readout......................................................................................................................75

TOC v
Language ...................................................................................................................76
Speech Rate...............................................................................................................76
Speech Volume..........................................................................................................76
Contrast......................................................................................................................76
Sounds Settings.................................................................................................................77
Easy Set-up................................................................................................................77
Call Sounds................................................................................................................77
Alert Sounds...............................................................................................................77
Keypad Volume..........................................................................................................78
Service Alerts .............................................................................................................78
Escalate Ringtone.......................................................................................................79
Display Settings.................................................................................................................79
Easy Set-up................................................................................................................79
Banner........................................................................................................................79
Backlight.....................................................................................................................80
Wallpaper...................................................................................................................80
Display Themes..........................................................................................................81
Main Menu Settings....................................................................................................81
Font Size ....................................................................................................................82
Clock Format..............................................................................................................82
Power Save Mode ......................................................................................................83
Phone Settings ..................................................................................................................83
Airplane Mode ............................................................................................................83
Set Shortcuts..............................................................................................................83
External Key Lock.......................................................................................................84
Voice Commands Settings..........................................................................................85
Time & Date................................................................................................................85
Location......................................................................................................................86
Current Country..........................................................................................................86
Security ......................................................................................................................86
SIM Security...............................................................................................................88
Global Data Roaming .................................................................................................89
System Select.............................................................................................................90

TOC vi
NAM Selection............................................................................................................90
Call Settings ......................................................................................................................90
Memory..............................................................................................................................90
USB Mode .........................................................................................................................92
Phone Info.........................................................................................................................92
Set-up Wizard....................................................................................................................92
Notes........................................................................................................................................94
Copyright & Trademarks...........................................................................................................95
Index.........................................................................................................................................96

Phone Basics 1
Get Started
The following topics give you all the information you need to set up your phone and Verizon
service the first time.
Your Phone at a Glance
The following illustration outlines your phone’s primary external features and keys.

Phone Basics 2
Key Functions
●Smart Sonic Receiver (internal) lets you hear the caller and automated prompts. Place
your ear around the internal receiver and adjust the position of the phone to find the best
hearing point depending on the surrounding environment.
Note: Do not cover the microphones during a call. Do not apply any sheet or sticker to the
display area as it may compromise the hearing quality.

Phone Basics 3
●Main Screen displays all the information needed to operate your phone, such as the call
status, the Contacts list, the date and time, and the signal and battery strength.
●Soft Keys ( / ) let you select key actions or menu items corresponding to the
bottom left and right lines on the main screen while the phone is open.
●Navigation Key lets you scroll through the phone’s menu options.
●MENU/OK Key ( ) lets you access the phone’s menus and selects the highlighted
choice when navigating through a menu.
●CAMERA Key ( ) lets you activate the camera or video mode and take pictures and
videos with the phone open.
Note: The Camera feature is not available on all models.
●SEND Key ( ) allows you to place or receive calls, answer Call Waiting, or use 3-
Way Calling.
●CLR Key ( ) deletes characters from the display in text input mode. When in a menu,
pressing it returns you to the previous menu. This key also allows you to return to the
previous screen in a data session or activate Voice Commands.
●SPEAKER Key ( ) lets you place or receive calls in speakerphone mode. When you
receive an incoming call, press and hold to answer the call in speakerphone mode.
During a call, press to switch the speakerphone on or off.
●END/PWR Key ( ) lets you turn the phone on or off, end a call, or cancel your input
and return to standby mode.
●Keypad lets you enter numbers, letters, and characters, and perform functions.
●External Speaker Key lets you place or receive calls in speakerphone mode, turn the
speakerphone on and off during a call, activate Voice Commands, or unlock the
keyguard.
●Call List Key lets you display the recent call history or end a call.
●Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller’s voice in speakerphone mode.
●Camera Lens lets you take pictures and videos.
Note: The Camera feature is not available on all models.
●Secondary Microphone suppresses background noise improving audio quality for the
other party during voice calls except in speakerphone mode.

Phone Basics 4
●Flash helps illuminate subjects in low-light environments when taking a picture or
recording a video. It can also work as a flashlight. See Flashlight.
●Outer Screen displays the information such as the call status, the date and time, and
the signal and battery strength.
●Primary Microphone transmits your voice and ambient sound during voice calls, voice
recordings and videos.
●Internal Antenna facilitates reception and transmission. To maximize performance, do
not obstruct while using the phone.
●microSD Card Slot (internal) allows you to insert a microSD card to support external
memory. The microSD compartment is behind the battery. See Replace the microSD
Card.
Note: Your phone comes with a microSD card already installed.
●SIM Card Slot (internal) allows you to insert a SIM card. The SIM compartment is
behind the battery. See Replace the SIM Card.
Note: Your phone comes with the SIM card already installed.
●Battery Cover Screw opens the battery cover to replace the battery.
Note: The battery cover screw is permanently mounted on the cover and cannot be removed.
●Volume Key allows you to adjust the ringtone volume in standby mode or the voice
volume during a call.
●Programmable Key gives you quick access to frequently used functions. See Set
Programmable Key. By installing PTT application, this key can also act as a PTT key.
See Verizon Push To Talk Plus (PTT+).
●USB/Charging Port allows you to connect the phone and the USB cable for use with
the charger adapter or other compatible accessories.
●Headset Jack allows you to plug in an optional headset for convenient, hands-free
conversations.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

Phone Basics 5
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
Insert the Battery
Use a coin to turn the battery cover screw on the back of the phone counter-clockwise1. several times to unlock the back cover.
Note: The battery cover screw is permanently mounted on the cover and cannot be removed.
Insert your fingernail into the slot at the bottom of the back cover and gently lift the2. battery cover.
Insert the battery, contacts end first, and gently press the battery into place.3.

Phone Basics 6
Replace the battery cover, making sure all the tabs are secure and there are no gaps4. around the cover.
Using a coin, turn the battery cover screw clockwise until the cover locks.5.
Charge the Battery
Fully charge the battery before powering on the phone.
Important: Unplug the charger from the electrical outlet when not in use to reduce the
environmental impact of charging
Open the USB/Charging port cover on left side of the phone.1.
Plug the smaller end of the USB cable into the phone’s USB/Charging port.2.
Plug the other end of the USB cable into the charger, and then plug the charger into an3. electrical outlet. Be sure to use the charger that came with your phone.
When charging is complete, remove the cable from the port and close the cover. Press4. around the edges of the cover to ensure that it is securely closed.
Warning: Please use only an approved charger to charge your phone. Improper handling
of the charging port, as well as the use of an incompatible charger, may cause
damage to your device and void the warranty.

Phone Basics 7
Replace the SIM Card
Your phone comes with the SIM card already installed. If you need to replace your SIM card,
follow these steps.
Remove the battery cover and the battery.1.
Slide the SIM card holder in the direction of the arrow to unlock it (1).2.
Raise the SIM card holder with your finger and remove the original SIM card (2).3.
Insert the new SIM card with the Verizon logo facing up and the cut off corner on the
4. bottom right (3).
Close the SIM card holder and slide the holder into the locked position.5.
Place the battery back into its compartment and replace the battery cover.6.
Warning: Be sure all ports and covers are properly sealed to maintain the phone's
waterproof capability.

Phone Basics 8
Replace the microSD Card
Your phone comes with a 4 GB microSD card already installed. If you need to replace your
microSD card, follow these steps.
Remove the battery cover and the battery.1.
Slide the microSD card holder in the direction of the arrow to unlock it (1).2.
Raise the microSD card holder with your finger and remove the original microSD card3. (2).
Insert the new microSD card into the holder with the gold contacts facing toward you (3).4.
Gently close the card holder and then slide the holder into the locked position.5.
Place the battery back into its compartment and replace the battery cover.6.
Note: You can easily damage the microSD card by improper operation. Please be careful when
inserting, removing, or handling the microSD card.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
►Open the phone and press and hold the END/PWR key until the screen lights up.
Turn Your Phone Off
►Open the phone and press and hold the END/PWR key until the display turns off.

Phone Basics 9
Set Up Voicemail
You should set up your Voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your Voicemail, even if your phone is in use or turned off.
Set Up Voicemail
From the Home screen, press and hold .1.
-or-
From the Home screen, dial *86 and press .
When you hear the greeting, press to interrupt.2.
Follow the instructions to set up your new password and record a greeting.3.
Checking Voicemail
From your phone
From the Home screen, press and hold .1.
Follow the instructions to listen to and manage your voicemail messages.2.
From other phone:
Dial your wireless number.1.
When you hear the greeting, press #to interrupt.2.
Follow the instructions to listen to and manage your voicemail messages.3.
Note: Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox is not
password protected until you create a password by following the setup tutorial.

Phone Basics 10
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Home Screen
The Home screen is the starting point for your phone’s functions and menus.
Home Screen Overview
The following illustration describes the basics of the Home screen.
●System Status Bar: Displays the time and phone status icons.
●Function Status Bar: Displays feature and functions status.
●Date & time: Displays date and time data in different formats. You can customize a
format and color for the clock on the Home screen. See Clock Format.
●Left Soft Key: Allows you to select soft key actions or menu items corresponding to the
bottom left line on the display screen.
●Right Soft Key: Allows you to select soft key actions or menu items corresponding to
the bottom right line on the display screen.

Phone Basics 11
Home Screen Icons
The Home screen displays icons indicating the status of your phone.
Status Bar
The status bar appears at the top of the Home screen. It displays icons indicating the phone's
status along with the current time.
To see a list of status icon:
►From the Home screen, press [MENU] and select Settings &Tools > Phone Info >
Icon Glossary > System Status.
Status Icons
Description
Digital Signal Strength: Digital network is available.
1X Signal Strength: 1X network is available.
3G Signal Strength: 3G network is available.
3G and 1X Signal Strength: 3G and 1X networks are available.
3G and Digital Signal Strength: 3G and Digital networks are available.
GSM Signal Strength: GSM network is available.
GPRS Signal Strength: GPRS network is available.
EDGE Signal Strength: EDGE network is available.
Airplane Mode: Airplane Mode is activated.
Roaming Status: Your phone is outside of the home service area.
Network Extender: Phone is connected to a network extender device.
PTT Presence Available*: Your PTT presence is available.
PTT Presence Offline*: Your PTT presence is offline.
PTT Presence DND(Do Not Disturb)*: Your PTT presence is Do Not
Disturb (DND).
PTT Presence Notification*: You have alerts waiting to be displayed within
the PTT+ application.

Phone Basics 12
Status Icons
Description
Voice Call: A voice call is in progress.
Data Call: Data service is available.
Dormant: Data service is currently dormant.
No Service: Your phone cannot find a usable signal.
Voice Listening: Your phone is listening for your voice commands.
Voice Readout: Voice Commands is active.
E911 Only: GPS location information is available to network during
Emergency calls only.
Location On: Your phone’s location feature is on and available for location-
based services such as GPS Navigation.
Voice Privacy: The Voice Privacy setting is active.
TTY: Your phone is connected to a TTY device.
External Key Lock: External Key is currently locked.
Bluetooth On: Your phone’s Bluetooth feature is on.
Bluetooth Connected: Your phone is connected to a Bluetooth device.
Bluetooth Active: Your phone is exchanging information with another
Bluetooth device.
Music Only: Your phone is in Music Only mode.
Battery Level: Your phone’s current battery charge level.
*Note: PTT presence icons are available only when the PTT feature is enabled.

Phone Basics 13
Function Status Bar
The function status bar appears in the lower area of the Home screen. It displays icons
indicating active alerts, reminders, alarms and current settings.
To see a list of alert and settings icon:
►From the Home screen, press [MENU] and select Settings &Tools > Phone Info >
Icon Glossary > Alert & Settings.
Alert &
Settings Icons
Description
All Sounds Off: Your phone’s sound is turned off.
Alarm Only: Your phone’s volume is set to Alarm Only.
Vibrate Only: Your phone’s volume is set to Vibrate Only.
Unread Message: You have new, unread messages.
Voicemail: You have new voicemail.
Missed Calls: You have missed voice calls.
Calendar Event: You have a calendar event scheduled.
Speaker Phone: Speakerphone mode is active.
Alarm On: An alarm is set.
Emergency Alert: You have an emergency alert.
Auto With Handsfree: The Auto Answer with Handsfree option is
enabled.