Verizon FiOS TV User manual

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SELF-INSTALLATION GUIDE
Installation
begins here.
In just a few simple steps, you’ll be ready to experience
all the benefits of life on FiOS®.
1. Install your router.
You’ll find installation instructions on page 2.
2. Choose a wired or wireless Internet setup option.
See page 4 for instructions.
3. Activate service.
Visit activatemyfios.verizon.net.
4. Set up your FiOSTV service.
Use the Setup Web Site or follow the instructions
starting on page 7.
5. Set up your FiOS Phone service.
Go to page 16 for instructions.
CCF13070 eONT Self-Install Guide (Bottom)
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CCF13070 eONT Self-Install Guide (Top)
FiOS™Router Setup
COAX CABLE
IN EQUIPMENT BOX
ETHERNET CABLE (6')
IN ROUTER BOX
CABLE BARREL
CONNECTOR
IN EQUIPMENT BOX
Optional if wall outlet
not available.
POWER CORD
IN ROUTER BOX
2-WAY SPLITTER
IN EQUIPMENT BOX
Optional if installing TV
and router in same room.
FiOS ROUTER
To set up your router, here’s what you may need:
The amazing power of Verizon
FiOS all starts with the router.
To get started:
1. Find the box labeled “Your Equipment.”
2. Underneath that you’ll find your Set Top Boxes.
3. Find another box labeled “Wireless
Broadband Router.”
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CCF13070 eONT Self-Install Guide (Bottom)
Plug the power cord into
the port on the back of
the router; then into a
power outlet.
2
COAX CABLE
Router installation required for both FiOS TVand Internet service.
Connect one end of the coax cable to the red coax port on the
back of the router. Connect the other end to a coax wall outlet.
1Turn the FiOS Router ON. Make sure the three lights are GREEN.
3
FiOS Router (Back)
Coax Wall Outlet
FiOS Router Setup
CABLE BARREL
CONNECTOR
OPTIONAL IF WALL OUTLET
IS NOT AVAILABLE.
Power Light
SOLID GREEN
Coax WAN Light
SOLID GREEN
LAN Ethernet Lights
SOLID or FLASHING GREEN
FiOS Router Setup
Next, if installing FiOS Internet and TV, go to page 4. If installing FiOS TV only, go to page 7.
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CCF13070 eONT Self-Install Guide (Top)
FiOS Router
Ethernet Port
1
3
Coax Wall Outlet
ETHERNET CABLE (6')
Laptop Computer
2
FiOS® Internet Setup
Wired setup
NOTE: If aTV will be connected
in the same room as your
router, you will need a splitter,
shown below. Connect splitter
IN port to the coax wall outlet.
Then connect a splitter OUT
port to the red coax port on
router. The remaining OUT port
will connect to the Set Top Box.
2-WAY SPLITTER
Coax Cable to
Set Top Box
Coax Cable to
FiOS Router
CONFIGURING WIRED INTERNET
1. Plug the Ethernet cable into any one of the four yellow Ethernet ports on the back of the
FiOS Router. An Ethernet port looks like a large telephone jack.
2. Make sure the computer is turned on, then plug the other end of the cable into an
Ethernet port on the computer.
3. Make sure at least one of the LAN Ethernet lights is either SOLID or FLASHING GREEN.
This may take a few minutes.
ETHERNET CABLE 4
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CCF13070 eONT Self-Install Guide (Bottom)
CONFIGURING WIRELESS DEVICES
1. On the FiOS Router, you will see a label that lists the router’s preset codes.
Network Password/Key (WPA2 or WEP): ________________________________________
Wireless Network Name (ESSID): __________________________________________________
2. Launch your device’s wireless application. Select Network Name (ESSID) and
then Connect.
3. When you are prompted to enter a Network Password/Key, enter the WPA2 or WEP
EXACTLY as it appears on your router’s label (case sensitive). Then select Connect.
FiOS Internet Setup
Wireless setup
1
FiOS Router (Front)
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CCF13070 eONT Self-Install Guide (Top)
INTERNET ACTIVATION STEPS
1. Open an Internet browser from your computer or tablet. If you are not automatically
redirected, go to activatemyfios.verizon.net.
2. Follow the Setup Web Site to activate your Verizon account.
3. Activate Internet service (if ordered).
4. Follow the Setup Web Site to activate your FiOS TV equipment.
FiOS ROUTER
FiOS Internet Setup
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CCF13070 eONT Self-Install Guide (Bottom)
SET TOP BOX
HD DVR (MODELS VARY)
SET TOP BOX
SD/HD (MODELS VARY)
FiOS® TV Service Setup
DIGITAL
ADAPTER
IF SPECIAL-ORDERED
CableCARD
IF SPECIAL-ORDERED
COMPONENT
CABLE
IN EQUIPMENT BOX
COAX CABLE
IN EQUIPMENT BOX
Here’s what you may need for installation:
POWER CORD
FiOS TV Setup
Two ways to install your
Verizon FiOS TV.
If installing FiOS TV and Internet, continue using the
Setup Web Site at activatemyfios.verizon.net.
If installing FiOS TV ONLY, use this guide.
FiOS
TV REMOTE
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HD TV plug connections
HD
HD
TV
TV
l
plu
g
conn
t
ect
i
ion
s
CCF13070 eONT Self-Install Guide (Top)
1
2
4
3
FiOS TV Service Setup
HD TV installation instructions
1. Plug one end of the coax cable into the wall outlet, then the other
end into RF IN or FiOS TV IN on your Set Top Box.
2. Connect the 3 black video plugs on the component cable to the
jacks of the same color on the Set Top Box (Video OUT) and then
on the TV (Video IN).
3. Plug the 2 white audio connections into the jacks on the
Set Top Box (Audio OUT) and then on the TV (Audio IN).
Connect both the right and left sides.
4. Connect the Set Top Box’s power cord and plug it into the wall.
5. Activation starts immediately.
COAX CABLE
COMPONENT CABLE
2 White Plugs = Audio
3 Black Plugs = Video
POWER CORD
HD Set Top Box plug connections
Coax Wall Outlet
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CCF13070 eONT Self-Install Guide (Bottom)
Verizon FiOS Set Top Box Activation
Welcome to Verizon FiOS TV.
Please wait while the Set Top Box performs automatic activation process.
Activation in Progress. ...
Note: Set Top Box will reboot during the process.
FiOS TV REMOTE
ACTIVATION STEPS
1. Activation starts automatically when you plug the power cord of your
Set Top Box into the wall. It may take up to 15 minutes to complete.
2. Is your TV on? If not, turn it on now and tune to the correct input. Use your TV
remote (not FiOS remote) and select Input until you see the activation screens.
3. Your Set Top Box will automatically turn off and on during this process.
4. Follow the instructions on the screen. If asked to choose HD or SD, choose HD.
5. Once you see a live TVpicture, your Set Top Box is activated!
SIMPLE TROUBLESHOOTING TIPS
• Did you order more than 10 business days ago? If so, you must use manual
activation on page 18.
• If you do not see activity on your TVscreen for 15 minutes, then unplug
the Set Top Box. Wait 15 seconds. Plug back in and repeat activation steps.
• If you’ve tried Automatic Activation three times and it does not complete,
see page 18 for Manual Activation.
You will see multiple on-screen images like these during Automatic Activation.
A B
FiOS TV Service Setup
Activation of HD Set Top Box
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Standard-Definition TV plug connection
COAX CABLE
NOTE: YOU MAYNEED A SECOND CABLE,
NOT SUPPLIED.
POWER CORD
1. Plug one end of the coax cable into the wall outlet, then the other end into
RF IN on your Set Top Box.
2. Connect one end of the second coax cable to the Set Top Box’s TV/VCR
output and the other end to the TV’s Antenna, Cable or A/V input.
3. Connect the Set Top Box’s power cord and plug it into the wall.
Activation starts immediately.
2
3
CCF13070 eONT Self-Install Guide (Top)
1
FiOS TV Service Setup
Standard-Definition TVor SetTop Box Model #QIP2500
installation instructions
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CCF13070 eONT Self-Install Guide (Bottom)
Verizon FiOS Set Top Box Activation
Welcome to Verizon FiOS TV.
Please wait while the Set Top Box performs automatic activation process.
Activation in Progress. ...
Note: Set Top Box will reboot during the process.
FiOS TV REMOTE
A B
ACTIVATION STEPS
1. Activation starts automatically when you plug the power cord of your
Set Top Box into the wall. It may take up to 15 minutes to complete.
2. Is your TV on? If not, turn it on now and tune to the correct input. Use your TV
remote (not FiOS remote) and select Input until you see the activation screens.
3. View the progress on your TVscreen. Your Set Top Box will automatically turn
off and on during this process.
4. Follow the instructions on the screen. If asked to choose HD or SD, choose SD.
5. Once you see a live TVpicture, your Set Top Box is activated!
SIMPLE TROUBLESHOOTING TIPS
• Did you order more than 10 business days ago? If so, you must use manual
activation on page 18.
• If you do not see activity on your TVscreen for 15 minutes, then unplug the
Set Top Box. Wait 15 seconds. Plug back in and repeat activation steps.
• If you’ve tried Automatic Activation three times and it does not complete, see
page 18 for Manual Activation.
FiOS TV Service Setup
Activation of SD Set Top Box
You will see multiple on-screen images like these during Automatic Activation.
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CCF13070 eONT Self-Install Guide (Top)
1. Connect the coax cable from the coax wall outlet to the RF IN or FiOS TV IN input on the back
of the Digital Adapter.
2. Connect the second coax cable to the TV/VCR output on the back of the Digital Adapter.
Connect to the antenna, cable or A/V input on the back of the TV.
3. Plug one end of the Digital Adapter power cord into the Digital Adapter, then the other end into
a power outlet.
4. If activating more than one Digital Adapter, plug in all the Digital Adapters prior to activation.
1
3
Digital Adapter
COAX CABLE
POWER CORD
FiOS TV Service Setup
Connecting your Digital Adapter
Standard-Definition TV
Coax Wall Outlet
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CCF13070 eONT Self-Install Guide (Bottom)
ACTIVATION STEPS
1. Turn on the Digital Adapter by pressing the Set Top Box button on the FiOS TV
Remote Control. When working, the Digital Adapter yellow ON light is illuminated.
2. Turn your TV on and tune to Channel 3, either manually or with the remote control
that came with your TV.
3. To complete activation, call the Verizon Support Center at 1.855.372.2181 and
provide the Digital Adapter serial numbers.
4. Once activation is done, the Digital Adapter will turn itself off. Turn on the Digital
Adapter using your FiOS TV Remote Control.
NOTE: The Digital Adapter
provides FiOS TV access
without the interactive
features, like Video On
Demand or the full
Media Guide, that a regular
Set Top Box provides.
Digital Adapter (Front)
Digital Adapter (Back)
FiOS TV Service Setup
Activating your Digital Adapter
For support, visit fioshelp.verizon.com or call 1.855.372.2181.
FiOS TV REMOTE
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CableCARD
CCF13070 eONT Self-Install Guide (Top)
1. Read through the instructions for your CableCARD-ready device and complete
any setup.
2. If you’re connecting to a DVR:
• Follow steps A and B below.
• Slide the CableCARD into your recorder and proceed to step 4 on the next page.
3. If you’re connecting directly to a CableCARD-ready TV:
• Connect the coax cable from the TV to a coax wall outlet.
• Slide the CableCARD into your TV and proceed to step 4 on the next page.
Connect the coax cable from the coax wall outlet to the
RF IN or FiOS TV IN input on the back of the Digital Video Recorder.
2A Connect the audio (white) and video (black) component cables to
the matching ports on the back of your Set Top Box and yourTV.
2B
3
NOTE: With a TV that’s
CableCARD-ready, you can
put the CableCARD directly
into a slot in the back.
Personal Video Recorder
FiOS TV Service Setup
Installing your CableCARD
Standard-Definition TV
Coax Wall Outlet
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CCF13070 eONT Self-Install Guide (Bottom)
4. Follow the setup instructions on-screen.
When the CableCARD is inserted, you will see a
pairing screen with information (see image to
the right). Follow the on-screen instructions. If
you don’t see the pairing screen on your TV, make
sure the TV is on the correct input setting (refer
to your TV instructions for help).
5. Write down the information shown on your TV.
Please write down the information shown on your
TV screen for each CableCARD. You will be asked
to provide these numbers during activation.
6. Locate your activation code in the Customer Receipt.
If you ordered multiple CableCARDs, you’ll receive multiple letters
with one letter for each CableCARD.
CableCARD activation code(s): ______________________________________________________
Your ZIP Code: ___________________
7. Select which method of activation you prefer.
Follow the prompts.
a. Visit verizon.com/fiostv/selfinstall.
b. By phone at 1.888.897.7499.
c. Use the In-Home Agent desktop solutions
tool, which can be downloaded at
verizon.com/inhomeagent.
Pairing Screen Information Format Your Device Information (see pairing screen above)
CableCARD ID: 13 digits _______________-_______________-______________-_______________-_______
Host ID: 13 digits _______________-_______________-______________-_______________-_______
Data ID: 11 digits _______________-______________-_______________-_______
Pairing Screen Equipment Activation Code
FiOS TV Service Setup
Activating your CableCARD
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CCF13070 eONT Self-Install Guide (Top)
Phone service should already be available in your home. If using a corded
telephone, plug the line cord from your phone into any telephone jack. You
should receive a dial tone and be able to make calls.
If using a cordless phone, make sure that the base station is powered and
the handset is fully charged.
FiOS® Digital Voice requires the use of 10-digit dialing for local calls.
It’s simply the area code and a seven-digit telephone number. If you have
a home security system, contact your provider to make sure your alarm
system is programmed for 10-digit phone notification.
To set up Voice Mail, call 1.888.2FiOSVM (1.888.234.6786) and follow
the prompts.
Connect the power cord from the wall outlet to the back of the phone’s base unit.
1
Plug one end of the phone line into the phone jack, then
the other end into the phone base.
2
If you do not receive a
dial tone, make sure that
you have reached your
Service Ready Date.
For more FiOS Digital
Voice support, visit
verizon.com/fiosvoice.
PHONE LINE
POWER CORD
Your Home Phone
Phone Service Setup
Connecting telephones to wall jacks
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Job #: CCF13070-9849
Client: Verizon
Job Name: eONT Guide Manual
Studio Artist: B. Mantz
Proof #: 7_release
CCF13070 eONT Self-Install Guide (Bottom)
To troubleshoot or learn more about your FiOS service, click on the Internet, TVor Phone icons on your In-Home Agent screen.
T
o troubleshoot or learn more about your FiOS service, click on the Internet, TVor Phone icons on
FAST AND EASY SOLUTIONS TO HELP DIAGNOSE AND SOLVE PROBLEMS
To access TV support tools, use your Set Top Box Remote Control and select “Menu,” then
“Customer Support,” then the support topic of choice.
Or download an even more powerful tool at verizon.com/inhomeagent to manage your FiOS
services and features including:
•TV — Troubleshoot Set Top Box issues.
• Internet — Add computers to your wireless network, manage e-mail services,
optimize network performance or troubleshoot connectivity problems.
• Phone — Retrieve voice mail access number, set up multiple
mailboxes or manage customized features.
Verizon In-Home Agent
Phone Service Setup
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Yellow
Black
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Save Date: 10-31-2013 1:26 PM
Previous User: Rafaniello, Tammy (NYC-MR)
Document Path: Macintosh HD:Users:bob.
mantz:Desktop:13070_CCF_9849_eONT_Guide.
indd
Job #: CCF13070-9849
Client: Verizon
Job Name: eONT Guide Manual
Studio Artist: B. Mantz
Proof #: 7_release
CCF13070 eONT Self-Install Guide (Top)
Equipment Activation Code
Manual Activation
1. Enter the Equipment Activation Code from your packing slip +
your ZIP Code + the quantity of Set Top Boxes.
2. Have more than one Set Top Box? Connect plugs for all Set Top Boxes
now. This process will activate all your Set Top Boxes at once.
3. IMPORTANT: Turn on the TV using the button on the TV set.
4. Install batteries in the Verizon Remote Control.
5. Press Set Top Box “Power” on the Verizon Remote Control.
Make sure Set Top Box light is ON.
IF YOUR STB DID NOT AUTO-ACTIVATE, ACTIVATE IT MANUALLY.
6. To complete activation, visit verizon.com/fiostv/selfinstall or
call 1.888.897.7499.
•Set Top Box activation takes 15 minutes.
•Your Set Top Box is activated when it turns itself off.
7. Turn TV back on and select Channel 3 with the FiOS TV Remote.
8. Turn on Set Top Box using the Verizon Remote Control.
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Cyan
Magenta
Yellow
Black
PMS 1795 C
PMS Cool Gray
11 C
Die Cut
LH: In Progress
Save Date: 10-31-2013 1:26 PM
Previous User: Rafaniello, Tammy (NYC-MR)
Document Path: Macintosh HD:Users:bob.
mantz:Desktop:13070_CCF_9849_eONT_Guide.
indd
Job #: CCF13070-9849
Client: Verizon
Job Name: eONT Guide Manual
Studio Artist: B. Mantz
Proof #: 7_release
CCF13070 eONT Self-Install Guide (Bottom)
Still not working? Call 1.800.VERIZON for technical help.
TV PICTURE — No picture or blue screen?
• Check that Set Top Box and TVare turned on.
• Set TV to Channels 3 or 4, if using coax cable.
• With TV’s remote, select the correct input channel.
HOME THEATER OR DVD
• Visit verizon.com/fiostvwiring to connect
DVD players and home theaters.
REMOTE CONTROL
•Read the Remote Control Guide in this box.
•View Help Videos on Channel 131 FiOS TV.
•Visit welcometofios.verizon.com to program additional devices.
FiOS ROUTER
• Check that router is turned on.
• Check router coax cable connection to the coax wall outlet.
• Confirm Power, WAN and Internet lights are green.
If not, turn router off, then back on. Now unplug the Set Top Box
Power Cable for 15 seconds and plug back in.
• If Auto-Activation fails, go to page 18 for manual activation.
Troubleshooting TV
Troubleshooting
FiOS TV REMOTE
FiOS ROUTER
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Cyan
Magenta
Yellow
Black
PMS 1795 C
PMS Cool Gray
11 C
Die Cut
LH: In Progress
Save Date: 10-31-2013 1:26 PM
Previous User: Rafaniello, Tammy (NYC-MR)
Document Path: Macintosh HD:Users:bob.
mantz:Desktop:13070_CCF_9849_eONT_Guide.
indd
Job #: CCF13070-9849
Client: Verizon
Job Name: eONT Guide Manual
Studio Artist: B. Mantz
Proof #: 7_release
CCF13070 eONT Self-Install Guide (Top)
PHONE SERVICE — TROUBLESHOOTING NO DIAL TONE
• If this is a cordless phone system, please check that the handset is charged. If the
handset does not charge, you may need to replace the battery.
• If there is no dial tone, move the telephone to another wall jack in the house. Lift the
receiver and listen for a dial tone again. Repeat as necessary for other wall jacks.
• If there is a dial tone on at least one jack, but not all, then there is most likely a
problem within the home wiring. Verizon can repair the jacks for a charge, or you
can contact another vendor to repair the wiring.
• If you don’t hear a dial tone on any jacks, disconnect the base unit from the telephone
jack and connect an alternate phone to verify if it is working or not.
• If there is still no dial tone, call the Verizon Support Center.
INTERNET SERVICE — TROUBLESHOOTING ROUTERS AND PCs.
Coax WAN light on router does not illuminate:
1. Check the coax connections at the coax wall outlet and the router. Make sure the
connectors are hand-tightened and not easily separated.
2. The coax wall outlet may not be connected to the home network; install the router
at a different wall outlet.
Ethernet LAN lights on router do not illuminate:
1. Make sure the Ethernet cable is plugged into one of the four yellow ports (not the
white port) on the back of the router.
2. For additional help, go to fioshelp.verizon.com and look under the FiOS Router Setup
section, or call the Verizon Support Center.
Troubleshooting Phone and Internet
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