Viessmann ViCare User manual

Operating instructions
for the system user
VIESMANN
ViCare climate sensor
ViCare wireless repeater
ViCare climate sensor
ViCare wireless repeater
6155211 GB 2/2020 Please keep safe.

2
Please follow these safety instruc-
tions closely to prevent accidents
and material losses.
Safety instructions explained
Danger
This symbol warns against the risk
of injury.
!Please note
This symbol warns against the risk
of material losses and environmen-
tal pollution.
Note
Details identified by the word "Note"
contain additional information.
Target group
These instructions are intended for sys-
tem users.
This appliance can also be operated by
children aged 8 and older, as well as by
individuals with reduced physical, sen-
sory or mental faculties or those lacking
in experience and knowledge, provided
such individuals are supervised or have
been instructed in the safe use of this
appliance and any risks arising from it.
Danger
Wireless signals can interfere with
electronic medical devices,
particularly pacemakers, hearing
aids and defibrillators.
If any such equipment is fitted,
users should avoid being in the
immediate vicinity of operational
wireless components.
Installation and adjustment
■All settings and work on the device
must be carried out as specified in
these instructions.
■Observe minimum clearances to
ensure reliable signal transmission.
Operation of the system
■Only operate the devices inside closed
buildings.
■Never operate devices in rooms where
there is a risk of explosion.
■Protect devices from:
–Moisture
–Dust
–Liquids
–Vapours
–Direct sunlight
–Other direct thermal radiation
■After a restart, check the status of the
wireless components.
Safety instructions
Safety instructions
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Danger
Damaged equipment poses a
safety hazard.
Check the appliance for external
damage. Never start up a damaged
appliance.
Auxiliary components and individual parts
For replacement, use only spare parts
supplied or approved by Viessmann.
Safety instructions
Safety instructions (cont.)
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4
1. Safety and liability Operational reliability ............................................................................. 5
Liability ................................................................................................... 5
2. Introductory information Disposal of packaging ............................................................................ 6
Symbols ................................................................................................. 6
Intended use .......................................................................................... 6
Product information ................................................................................ 7
■Spare parts lists .................................................................................. 7
Data connections with ViCare climate sensor ....................................... 7
Data connections with ViCare wireless repeater ................................... 8
3. Preparing for installation Installation location for ViCare climate sensor ....................................... 9
■Wireless signal range ......................................................................... 9
■Angle of penetration ........................................................................... 9
■ViCare wireless repeater .................................................................... 10
4. Installation sequence Device as ViCare climate sensor ........................................................... 11
Device as ViCare wireless repeater ....................................................... 11
Mounting the appliance on the wall ....................................................... 12
5. Commissioning Display and controls .............................................................................. 13
Pairing the ViCare climate sensor ......................................................... 13
6. Checks and settings Displaying the battery level .................................................................... 14
Transmitting current temperature and humidity values .......................... 14
Restoring factory settings ...................................................................... 14
7. Maintenance Software update ..................................................................................... 15
Cleaning ................................................................................................. 15
Maintenance/battery replacement ......................................................... 15
Connection faults ................................................................................... 15
8. Specification ................................................................................................................ 16
9. Appendix Final decommissioning and disposal of the heating system .................. 17
10. Keyword index ................................................................................................................ 18
Index
Index
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5
The ViCare climate sensor has ventilation slots in the
bottom left corner to measure temperature and humid-
ity. Do not cover these ventilation slots.
Liability
No liability is accepted for loss of profit, unattained
savings, or other direct or indirect consequential losses
resulting from use of the ViCare climate sensor, the
Viessmann server or the software, or for damage
resulting from inappropriate use.
Liability is limited to typical damage arising if a funda-
mental contractual obligation is violated through slight
negligence, the fulfilment of which is essential for
proper execution of the contract.
The limitation of liability shall not apply if the damage
was caused deliberately or through gross negligence,
or if mandatory liability applies due to product liability
legislation.
The Viessmann General Terms and Conditions apply,
which are included in each current Viessmann price
list.
Viessmann accepts no liability for push notifications
and email services, which are provided by network
operators. The terms and conditions of the relevant
network operators apply in this context.
Safety and liability
Operational reliability
6155211
Information

6
Please dispose of packaging waste in line with statu-
tory regulations.
Symbols
Symbol Meaning
Reference to other document containing
further information
1.
Step in a diagram:
The numbers correspond to the order in
which the steps are carried out.
Warning of material losses and environ-
mental pollution
Live electrical area
Pay particular attention.
■Component must audibly click into place.
or
■Acoustic signal
■Fit new component.
or
■In conjunction with a tool: Clean the sur-
face.
Dispose of component correctly.
Dispose of component at a suitable collec-
tion point. Do not dispose of component in
domestic waste.
Intended use
Install and operate the ViCare climate sensor and the
ViCare wireless repeater as intended and only in con-
junction with the electronic control units and controllers
of the supported Viessmann heat and power genera-
tors. Also take account of the relevant installation,
service and operating instructions.
In particular, observe the current and voltage specifica-
tions for connections and hook-ups.
The ViCare climate sensor is only for use with a Viess-
mann gateway, e.g. Vitoconnect, type OPTO2.
In connection with a gateway, the measured values are
transmitted wirelessly to the gateway.
Incorrect usage of the device is prohibited and results
in an exclusion of liability. Installation, service and
operating instructions included with the product and
available online must be observed.
Note
The device is intended exclusively for domestic or
semi-domestic use, i.e. even users who have not had
any instruction are able to operate the device safely.
Introductory information
Disposal of packaging
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Information

7
Depending on the type of power supply, the device can
be operated as a ViCare climate sensor or ViCare
wireless repeater.
For further information on ViCare products: See
www.vicare.info
ViCare climate sensor:
If you want to use the device as a ViCare climate sen-
sor, you have operate it with batteries. The ViCare cli-
mate sensor records the room temperature and humid-
ity, and sends the information to the Viessmann gate-
way.
The ViCare climate sensor can only be used in con-
junction with a Viessmann gateway, e.g. Vitoconnect,
type OPTO2. Standalone use is not possible.
ViCare wireless repeater:
If you want to use the device as a ViCare wireless
repeater, you have to operate it with the plug-in power
supply unit provided.
The ViCare wireless repeater increases the range for
low power radio.
Spare parts lists
Information about spare parts can be found at
www.viessmann.com/etapp or in the Viessmann
spare part app.
Data connections with ViCare climate sensor
K
A E
H
G
F
D
B
C
Fig. 1
AViessmann gateway (e.g. Vitoconnect, type
OPTO2 or OT2)
BLow power radio
CViCare climate sensor
DWiFi
EWiFi router (on site)
FSecure internet connection to the Viessmann
server
GViessmann server
HMobile network
or
WiFi connection
KSmartphone
Introductory information
Product information
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Information

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Note
Please note that the compatibility of iOS and Android
devices changes over time. It is essential to keep
mobile devices updated and even to replace them if
necessary.
Further information can be found on the internet at
www.vicare.info
Data connections with ViCare wireless repeater
L
A F
K
H
G
E
B
C
D
B
Fig. 2
AViessmann gateway (e.g. Vitoconnect, type
OPTO2 or OT2)
BLow power radio
CViCare wireless repeater
DViCare components, e.g. ViCare thermostatic radi-
ator valve
EWiFi
FWiFi router (on site)
GSecure internet connection to the Viessmann
server
HViessmann server
KMobile network
or
WiFi connection
LSmartphone
Note
Please note that the compatibility of iOS and Android
devices changes over time. It is essential to keep
mobile devices updated and even to replace them if
necessary.
Further information can be found on the internet at
www.vicare.info
Introductory information
Data connections with ViCare climate sensor (cont.)
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Information

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■Installation only in enclosed buildings
■The installation location must be dry and free of frost.
■Distance to floor: Min. 1.5 m
■Not near windows or doors
■Not above radiators
■Not near heat sources (direct sunlight, fireplace, TV
set, etc.)
■Ensure ambient temperatures between +5 and
+40 °C.
Note
■Check the reception quality of the ViCare climate
sensor at the planned installation location.
■We recommend pairing the ViCare climate sensor
near the gateway or other ViCare components
before installation.
Wireless signal range
The range of wireless signals may be reduced by
walls, ceilings and interior fixtures. These weaken the
wireless signal, causing poor reception due to the fol-
lowing circumstances.
■On their way between transmitter and receiver, wire-
less signals are damped, e.g. by air or when pene-
trating walls.
■Wireless signals are reflected by metallic objects,
e.g. reinforcements embedded in walls, metal foil of
thermal insulation and thermal glazing with metal-
lised thermal vapour deposit.
■Wireless signals are isolated by service ducts and
lift shafts.
■Wireless signals are disrupted by devices that also
operate with high frequency signals. Maintain a dis-
tance of at least 2 m from these devices:
–Computers
–Audio and video systems
–Devices with active WiFi connection
–Electronic transformers
–Pre-ballasts
Angle of penetration
The reception quality remains best if wireless signals
hit the walls vertically.
Depending on the angle of penetration, the effective
wall thickness changes and so does the extent to
which the electromagnetic waves are damped.
Flat (unfavourable) angle of penetration
B
A
C
Fig. 3
AViCare climate sensor
BGateway
CWall
Ideal angle of penetration
C
B
A
Fig. 4
AViCare climate sensor
BGateway
CWall
Preparing for installation
Installation location for ViCare climate sensor
6155211
Installation

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ViCare wireless repeater
If there are problems with the range of the wireless sig-
nal in low power radio, a further device can be used as
a ViCare wireless repeater: See page 11.
Preparing for installation
Installation location for ViCare climate sensor (cont.)
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Installation

11
When powered by battery, the device only works as a
climate sensor. The function as a low power radio
repeater is not possible.
Note
If the device was previously registered as a ViCare
wireless repeater (with plug-in power supply unit), you
first have to reset it to the factory setting. See
page 14. Then pair again with the ViCare app. See
page 13.
CR2450
+
CR2032
+
2.
1.
5.
3.
A
4.
Fig. 5
ABattery 3 V CR2450
!Please note
Incorrectly inserted batteries can damage the
device.
Observe the polarity of the battery.
Device as ViCare wireless repeater
When supplied with power via the plug-in power supply
unit, the device only works as a wireless repeater for
low power radio.
The plug-in power supply unit with connecting cable is
1.5 m long.
Note
If the device was previously registered as a ViCare cli-
mate sensor (battery operation), you first have to reset
it to the factory setting. See page 14. Then pair again
with the ViCare app. See page 13.
Installation sequence
Device as ViCare climate sensor
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Installation

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CR2450
+
1.
2.
A
2.
Fig. 6
AMicro USB port for plug-in power supply unit
(5 V )
1. Remove the battery.
2. Insert the micro USB connector into the device and
the plug-in power supply unit into an earthed
socket 230 V/50 Hz, max. 1 m from the installation
location.
Note
If you are using the device with a plug-in power supply
unit, remove the battery. Otherwise the battery may
leak.
Mounting the appliance on the wall
1.
2.
Fig. 7
Installation sequence
Device as ViCare wireless repeater (cont.)
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Installation

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CBA D
Fig. 8
AStatus LED
BOpenings for temperature and humidity measure-
ment. Do not seal off.
COperating button
DQR code
Pairing the ViCare climate sensor
1. Remove the ViCare climate sensor from the wall.
2. Open the ViCare app and tap "Settings", "Indi-
vidual room control".
3. Follow the instructions in the app.
4. Scan QR code D on the ViCare climate sensor.
5. Pairing process
Confirm the pairing process by briefly pressing
operating button C. Pairing can take up to 3
minutes. During this time the status LED flashes
green.
If pairing was successful, the status LED shows
green for about 5 seconds. The ViCare app dis-
plays the successful connection.
6. Put the ViCare climate sensor back on the wall.
Commissioning
Display and controls
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Commissioning

14
Briefly press operating button C (< 2 seconds).
Status LED flashes green once. Good battery level
Status LED flashes red once. Low battery level
Note
The battery level display only works if the ViCare cli-
mate sensor has been paired.
Note
You can also see the battery level of the ViCare cli-
mate sensor in the ViCare app.
Transmitting current temperature and humidity values
Briefly press operating button C (< 2 seconds).
The current temperature and humidity values are
transmitted to the Viessmann gateway.
Restoring factory settings
The factory settings of the ViCare climate sensor can
be restored:
■The connection to the Viessmann gateway or other
ViCare components is disconnected. The network
configuration of the device is deleted. You will subse-
quently have to reregister.
■All fault messages will be reset.
■The configuration is deleted.
1. Press operating button C of the ViCare climate
sensor for at least 10 seconds.
The status LED shows red.
2. Press operating button C 5 times in quick succes-
sion (within 10 seconds).
The status LED flashes alternately red and green
3 times. The factory settings of the ViCare climate
sensor have been restored.
Checks and settings
Displaying the battery level
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Functions

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If a new software update is available, it is automatically
downloaded via the Viessmann gateway and the
device is updated. The functionality of the device is not
interrupted by the update process.
Cleaning
You can clean the surfaces of the ViCare climate sen-
sor with a microfibre cloth. Do not use any cleaning
agents.
Maintenance/battery replacement
The ViCare climate sensor is maintenance-free.
If the battery needs replacing, this will be indicated in
the ViCare app.
Note
Replacing the battery: See page 11.
Connection faults
If communication with the Viessmann gateway or other
ViCare components fails, the wireless connection is
automatically re-established.
Note
If connection faults occur frequently, the ViCare climate
sensor and the Viessmann gateway or other ViCare
components may be too far apart. If this is the case,
reduce the distance or position of the devices. If this
does not help, you can also use a ViCare wireless
repeater (accessories).
Maintenance
Software update
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Maintenance

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ViCare climate sensor
Power supply Battery: 1 x 3.0 V CR2450 (button cell)
Power consumption 0.5 W
Max. transmitting power 0.1 W (e.i.r.p.)
IP rating IP 20D to EN 60529; ensure through design/installation.
Protection class III
Low power radio
■Radio frequency 2.4 GHz
■Frequency band 2405 to 2480 MHz
■Encryption Yes
■Wireless range through walls Up to 14 m (depending on wall thickness and wall structure)
Permissible ambient temperature
■Operation +5 to +40 °C
Installation in living spaces or boiler rooms (standard ambient con-
ditions)
■Storage and transport –20 to +60 °C
ViCare wireless repeater
Power supply 5 V with USB plug-in power supply unit
Power consumption 0.5 W
Max. transmitting power 0.1 W (e.i.r.p.)
IP rating IP 20D to EN 60529; ensure through design/installation.
Protection class III
Low power radio
■Radio frequency 2.4 GHz
■Frequency band 2405 to 2480 MHz
■Modulation type 2-FSK, 4-FSK
■Channel width 5 MHz
■Antenna gain –2.0 dBi
■Output power 3.8 dBm
■Encryption Yes
■Wireless range through walls Up to 14 m (depending on wall thickness and wall structure)
Permissible ambient temperature
■Operation +5 to +40 °C
Installation in living spaces or boiler rooms (standard ambient con-
ditions)
■Storage and transport –20 to +60 °C
Plug-in power supply unit
Rated voltage 100 to 240 V~
Rated frequency 50/60 Hz
Output voltage 5 V
Output current 2 A
Protection class II
Permissible ambient temperature
■Operation +5 to +40 °C
Installation in living spaces or boiler rooms (standard ambient con-
ditions)
■Storage and transport –20 to +60 °C
Specification
Specification
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Appendix

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Viessmann products can be recycled. Components
and fluids from your heating system do not belong in
ordinary domestic waste.
Please speak to your contractor about the correct dis-
posal of your old system.
DE: Operating fluids (e.g. heat transfer medium) can
be disposed of at municipal collection points.
AT: Operating fluids (e.g. heat transfer medium) can
be disposed of at municipal collection points
(ASZ).
Appendix
Final decommissioning and disposal of the heating system
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Appendix

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A
Ambient temperatures................................................16
Angle of penetration..................................................... 9
B
Battery replacement................................................... 15
C
Cleaning..................................................................... 15
Commissioning...........................................................13
Controls......................................................................13
D
Data connections..................................................... 7, 8
Display....................................................................... 13
E
Email............................................................................ 5
F
Factory settings, restoring..........................................14
G
General Terms and Conditions.....................................5
I
Information................................................................... 7
Installation location.......................................................9
Intended use................................................................ 6
L
Liability......................................................................... 5
M
Maintenance...............................................................15
N
Network operator..........................................................5
O
Operational reliability....................................................5
P
Permissible ambient temperatures.............................16
Product information...................................................... 7
S
Software update......................................................... 15
Specification
– Plug-in power supply unit........................................ 16
– ViCare climate sensor............................................. 16
– ViCare wireless repeater.........................................16
T
Terms and Conditions.................................................. 5
U
Update........................................................................15
W
Wireless signal range...................................................9
Keyword index
Keyword index
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6155211

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Viessmann Limited
Hortonwood 30, Telford
Shropshire, TF1 7YP, GB
Telephone: [phone]
Fax: [phone]
E-mail: [email protected]
Viessmann Werke GmbH & Co. KG
D-35107 Allendorf
Telephone: [phone]
Fax: [phone]
www.viessmann.com
6155211 Subject to technical modifications.