Viessmann VITOCONNECT 100 Operating instructions

Operating instructions
for the system user
VIESMANN
Vitoconnect 100
Type OPTO1
Communication interface for remote monitoring and control of heating systems via
the internet, for the following user interfaces:
■ViCare app
■Vitoguide
VITOCONNECT 100
5785665 GB 4/2019 Please keep safe.

2
Please follow these safety instructions closely to
prevent accidents and material losses.
Safety instructions explained
Danger
This symbol warns against the risk of injury.
!Please note
This symbol warns against the risk of material
losses and environmental pollution.
Note
Details identified by the word "Note" contain additional
information.
Target group
These instructions are intended for system users.
Individual sections of these instructions describe activi-
ties to be carried out by contractors.
This device can also be operated by children 8 years
and older, as well as by individuals with reduced physi-
cal, sensory or mental faculties or those lacking in
experience and knowledge, provided such individuals
are being supervised or have been instructed in the
safe use of this appliance and any risks arising from it.
Danger
Wireless signals can interfere with electronic
medical devices, particularly pacemakers, hear-
ing aids and defibrillators.
If any such equipment is fitted, users should
avoid being in the immediate vicinity of opera-
tional wireless components.
Installation and adjustment
■All settings and work on the device must be carried
out as specified in these instructions.
■Work on electrical equipment may only be carried
out by a qualified electrician.
■Always connect devices at correctly installed sock-
ets.
■When working on the device, disconnect the mains
plug.
■Observe minimum clearances to ensure reliable sig-
nal transmission.
Operation of the system
■Always operate devices in dry indoor rooms (never in
bathrooms).
■Never operate devices in rooms where there is a risk
of explosion.
■Protect devices from:
–Moisture
–Dust
–Liquids
–Vapours
–Direct insolation
–Other direct thermal radiation
■After a power failure or restart, check the status of
the wireless components.
■Never touch the power supply unit with wet hands.
Danger
Damaged equipment poses a safety hazard.
Check the appliance for external damage. Never
start up a damaged appliance.
Auxiliary components and individual parts
For replacement, use only spare parts supplied or
approved by Viessmann.
Danger
If unsuitable power supply units are connected,
this poses a fire risk.
Only connect the power supply unit provided.
Safety instructions
Safety instructions
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1. Safety and liability Operational reliability ............................................................................. 4
Liability ................................................................................................... 4
2. Introductory information Disposal of packaging ............................................................................ 5
Symbols ................................................................................................. 5
Contractor .............................................................................................. 5
Intended use .......................................................................................... 5
Product information ................................................................................ 6
■Data connections with Vitoconnect 100, type OPTO1 ........................ 6
■Spare parts lists .................................................................................. 6
Operation via app .................................................................................. 7
■ViCare app .......................................................................................... 7
■ Vitoguide ..................................................................................... 7
■Forwarding messages ........................................................................ 7
3. Preparing for installation System requirements ............................................................................. 8
■Supported control units ....................................................................... 8
■IP network ........................................................................................... 8
Installation location ................................................................................ 8
■Ranges ............................................................................................... 8
4. Installation sequence Overview of the installation and commissioning process ...................... 10
Installing the wall mounting bracket ....................................................... 10
Vitoconnect power supply ...................................................................... 11
5. Commissioning Display and controls .............................................................................. 12
■Interpreting the LED indicators ........................................................... 12
Checking the network settings ............................................................... 13
Registering the user and setting up the heating system ........................ 13
■Android operating system: Setting up the WiFi .................................. 14
■iOS operating system: Setting up the WiFi ......................................... 14
6. Control functions Access point mode ................................................................................ 15
■Activating access point mode ............................................................. 15
■Deactivating access point mode ......................................................... 15
7. What to do if... Troubleshooting measures .................................................................... 16
Restoring factory settings ...................................................................... 16
Maintenance mode ................................................................................ 17
■Activate service mode ........................................................................ 17
■Deactivating maintenance mode ........................................................ 17
Resetting the network settings ............................................................... 17
8. Maintenance Service ................................................................................................... 18
Cleaning ................................................................................................. 18
9. Specification ................................................................................................................ 19
10. Appendix Information on disposal .......................................................................... 20
■Disposal of packaging ........................................................................ 20
■Final decommissioning and disposal of the heating system ............... 20
11. Certification ................................................................................................................ 21
12. Keyword index ................................................................................................................ 22
Index
Index
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The Vitoconnect 100 enables communication via the
internet between the connected Vitotronic control unit
and the Viessmann server.
The full range of functions is only available if the fol-
lowing conditions are met:
■The Vitotronic control units and the Vitoconnect 100
must be connected and configured correctly.
■The Vitoconnect 100 is connected to the internet via
a wireless router.
■Internet access must be available at all times.
■The user has been registered: See page 13.
■To ensure that messages can still be sent if there is a
power failure, we recommend connecting the
Vitoconnect 100 and wireless router to the mains via
an uninterruptible power supply unit.
Note
■The heating system and the functionality of the mes-
sage paths must be tested at regular intervals.
■To further improve the operational reliability of the
heating system, we recommend implementing sup-
plementary measures, e.g. frost protection or moni-
toring for water damage.
Liability
No liability is accepted for loss of profit, unattained
savings, or other direct or indirect consequential losses
resulting from use of the Vitoconnect, the Viessmann
server or the software, or for damage resulting from
inappropriate use.
Liability is limited to typically resulting loss, if negli-
gence leads to a breach of a significant contractual
obligation, the fulfilment of which is required for proper
performance of the contract.
The limitation of liability shall not apply if the damage
was caused deliberately or through gross negligence,
or if mandatory liability applies due to product liability
legislation.
The Viessmann General Terms and Conditions apply,
which are included in each current Viessmann pricelist.
The relevant data protection regulations and terms of
use apply to the use of ViCare or Vitoguide.
Viessmann accepts no liability for push notifications
and email services, which are provided by network
operators. The terms and conditions of the relevant
network operators apply in this context.
Safety and liability
Operational reliability
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Information

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Please dispose of packaging waste in line with statu-
tory regulations.
Symbols
Symbol Meaning
Reference to other document containing
further information
1.
Step in a diagram:
The numbers correspond to the order in
which the steps are carried out.
Warning of material losses and environ-
mental pollution
Live electrical area
Pay particular attention.
■Component must audibly click into place.
or
■Acoustic signal
■Fit new component.
or
■In conjunction with a tool: Clean the sur-
face.
Dispose of component correctly.
Dispose of component at a suitable collec-
tion point. Do not dispose of component in
domestic waste.
Contractor
Activities that may only be carried out by the con-
tractor are indicated with this symbol.
Work on electrical equipment may only be carried out
by a qualified electrician.
Intended use
Install and operate Vitoconnect products as intended,
exclusively in conjunction with the electronic control
units and controllers of the supported Viessmann heat
and power generators.
Vitoconnect products are designed exclusively for
operation in buildings of a domestic or business
nature. Incorrect use of the devices is prohibited and
will result in an exclusion of liability (e.g. commercial or
industrial use other than for control purposes).
Introductory information
Disposal of packaging
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Information

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Installation, service and operating instructions that are
included with the products and are available online
must be observed.
Use Vitoconnect products exclusively for monitoring,
operating and optimising systems with the user interfa-
ces and communication interfaces specified for this
purpose in the relevant printed documentation. With
regard to the communication interfaces, ensure on site
that the system requirements specified in the product
documentation are met at all times for every transfer
medium employed (e.g. required WiFi connection to a
WiFi router).
Only use the specified components for the power sup-
ply (e.g. plug-in power supply units).
Note
The devices are intended exclusively for domestic or
semi-domestic use, i.e. even users who have not had
any instruction are able to operate the devices safely.
Product information
Vitoconnect is a wall mounted internet interface for
communication with the boiler control unit of the heat
generator.
The Vitoconnect 100, type OPTO1 can be used for sin-
gle boiler systems with an Optolink interface.
Vitoconnect enables remote control of heating systems
via the internet. Settings and scanning are carried out
via the ViCare app. Alternatively, remote control of the
heating system by the contractor is carried out via Vito-
guide.
Data connections with Vitoconnect 100, type OPTO1
Only in conjunction with heat generators with an Opto-
link interface
K
BC
A
E
H
G
F
D
Fig. 1
AHeat generator with control unit
BOptolink connection line
CVitoconnect 100
DWiFi
EWireless router (on site)
FSecure internet connection to the Viessmann
server: See www.viessmann.com/vitoconnect.
GViessmann server
HMobile network
or
WiFi connection
KWeb-enabled control device
Spare parts lists
Information about spare parts can be found on the
Viessmann spare parts app.
Introductory information
Intended use (cont.)
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Information

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ViCare app
You can control your heating system remotely via the
internet using an app.
For further information: Visit www.vicare.info or go to
the App Store or Google Play Store.
Vitoguide
For contractors only
Your heating system can be remotely monitored by
your contractor. For this, your contractor requires serv-
ice clearance.
For further information: Visit
www.viessmann.com/vitoguide or go to the App
Store or Google Play Store.
Forwarding messages
Any pending messages from the heating system, e.g.
sensor or burner faults, are transmitted to the
Vitoconnect 100 via the Optolink cable. The
Vitoconnect 100 transmits these messages to the
Viessmann server. The ViCare app regularly checks
the status of the heating system and displays any mes-
sages.
Note
Heating system messages are only displayed if the
ViCare app is active on the mobile device.
Content of messages
■Message type
■Message code
■Message text
Heat generator installation and service instruc-
tions
Introductory information
Operation via app
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Information

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Supported control units
For an up to date overview of the supported control
units: See www.viessmann.com/vitoconnect.
IP network
System requirements
■Wireless router with activated WiFi. The wireless
router must be protected by a sufficiently secure
WPA2 password. We advise against unencrypted
connection of the Vitoconnect 100 to a wireless
router.
■Internet connection with "flat rate" (tariff independ-
ent of time and data volume) and high availability,
i.e. the Vitoconnect 100 is permanently linked to the
Viessmann server.
■Have dynamic IP addressing (DHCP, factory setting)
on the network (WiFi) checked on site, and if
required set up, by an IT expert prior to commis-
sioning.
■Determine the routing and security parameters in the
IP network (LAN) as follows: Enable port 80,
port 123, port 443 and port 8883 for direct outward
connections. Have this checked and, if necessary,
set up on site by an IT expert before commissioning.
Note
During operation, the Vitoconnect 100 establishes a
secure internet connection to the Viessmann server.
Connecting the Vitoconnect 100 to any other type of
server is not possible.
User account
A valid user account on the Viessmann server is
required for the operation of the Vitoconnect 100,
regardless of which control device is used. Registra-
tion is automatic during commissioning via the ViCare
app: See page 13.
Control device for the ViCare app
The ViCare app supports mobile devices with the fol-
lowing operating systems:
■Apple iOS
■Google Android
Note
■For compatible versions: Go to App Store or Google
Play Store.
■Further information: Visit www.vicare.info.
Message destinations
Mobile device for receiving email, e.g. a computer,
smartphone or tablet.
Installation location
Installation type: Wall mounting
■Installation only in enclosed buildings
■The installation location must be dry and free of frost.
■Ensure ambient temperatures between −5 and
+40 °C.
■Distance to heat generator min. 0.3 m and max.
2.5 m
■Standard socket 230 V/50 Hz
or
US/CA: Socket 120 V/60 Hz
max. 1.5 m to installation location
■Internet access with adequate WiFi signal
Note
The WiFi signal strength can be increased with com-
mercially available WiFi repeaters.
Note
■Observe the lengths of the connecting cables provi-
ded when choosing the installation location.
■Establish a direct WiFi connection between Vitocon-
nect and the wireless router. If necessary, use on-
site wireless repeaters to amplify the WiFi signal.
Connecting cables Length
Plug-in power supply unit with power ca-
ble
1 m
Optolink cable for connecting the
Vitoconnect 100 to the boiler control unit
3 m
Ranges
The range of WiFi connections may be reduced by
walls, ceilings and interior fixtures. These weaken the
WiFi signal and can cause poor reception.
Preparing for installation
System requirements
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Installation

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Range reduction:
■On their way between transmitter and receiver, WiFi
signals are damped, e.g. by air or when penetrating
walls.
■WiFi signals are reflected by metallic objects, e.g.
reinforcements in walls, metal foil of thermal insula-
tion and thermal glazing with metallised thermal
vapour deposit.
■WiFi signals are isolated by service ducts and lift
shafts.
■WiFi signals are disrupted by devices that also
operate with high frequency signals. Maintain a dis-
tance of at least 2 m from these devices:
–Computers
–Audio and video systems
–Radio signals
–Electronic transformers
–Pre-ballasts
Note
To ensure a good WiFi connection, we recommend
keeping the distance between the Vitoconnect 100 and
the wireless router as short as possible.
Preparing for installation
Installation location (cont.)
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Installation

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Sequence Responsibility Page
Installation
1 Check system requirements. Heating contractors
IT expert
8
2 Fit the wall mounting bracket for the
Vitoconnect 100.
Heating contractors
System user
10
3 Connect Vitoconnect 100 to heat source. Heating contractors
System user
11
4 Insert Vitoconnect 100 into wall mounting bracket. Heating contractors
System user
10
5 Connect power supply. Heating contractors
System user
11
Commissioning
6 Check network settings. IT expert 13
7 Register user and set up heating system. Heating contractors
System user
13
Installing the wall mounting bracket
1.
3.
2.
Fig. 2
Installation sequence
Overview of the installation and commissioning process
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Installation

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A B
Fig. 3
1. Insert the USB plug for the Optolink/USB cable into
Vitoconnect connection B.
DC E
Fig. 4
CFault indicator
DOptolink interface
EOperating display
2. Insert the Optolink plug of the Optolink/USB cable
into Optolink interface D on the control unit of the
heat generator.
Connection at heat generator
Operating instructions for the heat generator
3. Insert the micro USB of the plug-in power supply
unit into connection A of the Vitoconnect.
4. Plug the plug-in power supply unit for the Vitocon-
nect into the socket.
Installation sequence
Vitoconnect power supply
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Installation

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B
A
1
2
3
Fig. 5
AReset button
BLabel with QR code, "manufacturing details" and
"ID"
1LED indicates status of communication with heat
generator.
2LED indicates status of communication with
WiFi and Viessmann server.
3LED indicates system functions (access point
mode, offline mode, update, fault).
Interpreting the LED indicators
LED – Communication with the heat generator
Flashes yellow. Connection between Vitoconnect 100 and heat source being established
Illuminates green. Connection between Vitoconnect 100 and heat source successfully established
Flashes red. No connection to the heat generator: See page 16.
LED – Communication with the Viessmann server
Flashes yellow. Connection between Vitoconnect 100 and WLAN router being established
Illuminates yellow. Connection between Vitoconnect 100 and WLAN router successfully established
Flashes green. Connection between Vitoconnect 100 and Viessmann server being established
Illuminates green. Connection between Vitoconnect 100 and Viessmann server successfully establish-
ed
Flashes red. No connection to the internet: See page 16.
Commissioning
Display and controls
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Commissioning

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LED – System functions
Flashes yellow. Maintenance mode (no data transfer): See page 17.
Pulsates yellow. Registration mode active (access point)
Flashes red. Fault at the control unit of the heat source
Pulsates red. Access point mode fault: See page 16.
Flashes green. A new Vitoconnect 100 firmware is being installed.
!Please note
Take care not to damage the Vitoconnect.
Never disconnect the Vitoconnect 100 from the power supply during firmware
installation.
LED , and
All are illuminated white. The Vitoconnect 100 starts.
All are illuminated yellow. The Vitoconnect 100 has been reset to the factory setting and can be commissioned
again.
Note
Flashing: LED 0.5 s on and 0.5 s off
Pulsating: LED 0.1 s on and 0.9 s off
Checking the network settings
Have the following settings on the WLAN router
checked, and if necessary adjusted, by an IT expert:
■Dynamic IP addressing must be set.
■Port 80 and port 443 must be enabled for outgoing
connections.
Registering the user and setting up the heating system
Note
Access point mode must be activated to start up the
Vitoconnect: See chapter "Activating access point
mode".
1. If necessary, activate access point mode for the
Vitoconnect.
2. Download the ViCare app from the App Store or
Google Play Store and install it.
3. Start the ViCare app and tap on "Create
Account".
4. Follow the instructions in the ViCare app.
5. Scan the QR code.
Or
Enter the "manufacturing details" and "ID".
Note
QR code, "manufacturing details" and "ID":
■See supplied Vitoconnect label.
Or
■Label B on the inside of the cover: See chapter
"Display and controls".
6. Set up the WiFi for the Vitoconnect: See the follow-
ing chapter.
7. Connect the Vitoconnect to your home network.
Note
No special characters are permitted when assign-
ing passwords.
LEDs and illuminate green to indicate that the
Vitoconnect and the ViCare app have been set up:
See chapter "Display and controls".
Commissioning
Display and controls (cont.)
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Commissioning

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Android operating system: Setting up the WiFi
Connection is automatically established with WiFi
"VITOCONNECT-<xxxx>".
iOS operating system: Setting up the WiFi
1. Call up the WiFi settings on your smartphone.
2. Connect your smartphone to the WiFi
"VITOCONNECT-<xxxx>".
You will be asked to enter a password.
Note
The WPA2 password is automatically placed on
the clipboard.
3. Paste the WPA2 password from the clipboard.
Commissioning
Registering the user and setting up the heating… (cont.)
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Commissioning

15
In access point mode, open source licences can be
scanned and wireless router settings can be carried
out.
Enable access point mode, e.g. after replacing the
wireless router.
Activating access point mode
Press reset button A and hold down for longer than
5 seconds, but no longer than 30 seconds: See chap-
ter "Display and controls".
LED pulsates yellow:
Access point mode is active.
Deactivating access point mode
1. Access point mode is deactivated automatically
after 5 minutes.
Or
2. Press reset button A again and hold down for lon-
ger than 5 seconds, but no longer than 30 sec-
onds: See chapter "Display and controls".
LED is no longer illuminated.
Access point mode is deactivated.
Note
During commissioning, access point mode is enabled
automatically as soon as you plug in the plug-in power
supply unit. Access point mode remains active until
Vitoconnect commissioning is complete. Manual disa-
bling of access point mode is not required.
Control functions
Access point mode
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Functions

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Faults on the Vitoconnect 100 are signalled by various
LED indicators: See page 12.
Faults with LED indicator
Type of fault and measures
LED
Flashes red. No connection to the boiler
■Check the plug-in connections (Optolink, USB).
■Check the cable.
LED
Flashes red. No connection to internet
■No WiFi connection
–Check the network setting during WiFi commissioning.
–Check the password during WiFi commissioning.
■WiFi signal strength insufficient
–Change the installation location of the Vitoconnect 100: See page 8.
■WiFi connection established, but no internet connection
–Check the internet connection with another subscriber, e.g. a laptop.
If no internet connection is possible even with another subscriber, have the
network settings checked by an IT expert.
LED and LED
LED flashes red.
LED pulsates yellow.
No connection to internet
■Check the WiFi password of your home network.
■Re-enter the WiFi password.
LED
Flashes red. Fault at the control unit of the heat source
■Note the message in the ViCare app.
■
Heat generator installation and service instructions
Pulsates red. Access point mode fault
■Reset the network settings: See page 17.
Flashes yellow. Maintenance mode (no data transfer)
■Disable maintenance mode: See page 17.
Flashes green. A new Vitoconnect 100 firmware is being installed.
!Please note
Take care not to damage the Vitoconnect 100.
Do not disconnect the Vitoconnect 100 from the power supply while in-
stalling the firmware.
Faults without LED indicator
Fault Measures
All indicators on the
Vitoconnect 100 are off.
Check the power supply and the plug-in power supply unit for the
Vitoconnect 100.
Restoring factory settings
You can reset all changed values to their factory set-
tings.
What to do if...
Troubleshooting measures
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Diagnosis

17
1. Press reset button A for at least 30 seconds: See
chapter "Display and controls".
All 3 LEDs flash yellow.
2. Press reset button A again and hold for at least
5 seconds.
All 3 LEDs illuminate yellow.
The factory settings have been reinstated for the
Vitoconnect 100.
Maintenance mode
With this function, the transfer of messages from the
heating system to the Viessmann server is sup-
pressed, e.g. during maintenance work on the heating
system.
Activate service mode
Press reset button A and hold for at least 2 seconds:
See chapter "Display and controls".
LED flashes yellow.
Maintenance mode is enabled.
Note
Maintenance mode is not terminated automatically and
must be deactivated.
Deactivating maintenance mode
Press reset button A again and hold for at least
2 seconds: See chapter "Display and controls".
LED is no longer illuminated.
Maintenance mode is deactivated.
Resetting the network settings
1. Press reset button A and hold for at least 5 sec-
onds: See chapter "Display and controls".
LED pulsates yellow.
2. Connect your smartphone to the internal WiFi of
the Vitoconnect 100.
Note
Wireless SSID and WPA2 password: See the label
on the Vitoconnect.
3. Go to the internet browser on your smartphone and
open http://vitoconnect.gateway.
4. Follow the instructions on the website.
What to do if...
Restoring factory settings (cont.)
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Diagnosis

18
The Vitoconnect is maintenance-free.
Cleaning
You can clean the surfaces of the device with a microfi-
bre cloth. Never use cleaning agents.
Maintenance
Service
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Maintenance

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Vitoconnect 100
Rated voltage 5 V
WLAN frequency 2.4 GHz
WLAN encryption Unencrypted or WPA2
Internet protocol IPv4
IP allocation DHCP
Rated current 1 A
Power consumption 5 W
Protection class II
IP rating IP 30 to EN 60529; ensure through design/installation.
Permissible ambient temperature
■Operation −5 to +40 °C
Installation in living spaces or boiler rooms (standard ambient con-
ditions)
■Storage and transport −20 to +60 °C
Plug-in power supply unit
Rated voltage 100 to 240 V~
Rated frequency 50/60 Hz
Output voltage 5 V
Output current 1 A
Protection class II
Permissible ambient temperature
■Operation −5 to +40 °C
Installation in living spaces or boiler rooms (standard ambient con-
ditions)
■Storage and transport −20 to +60 °C
Specification
Specification
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Appendix

20
Disposal of packaging
Your heating contractor will dispose of the packaging
from your Viessmann product.
DE: Packaging waste is channelled for recycling to a
certified disposal contractor in line with statutory
regulations.
AT: Packaging waste is channelled for recycling to a
certified disposal contractor in line with statutory
regulations. Use the ARA statutory disposal sys-
tem (Altstoff Recycling Austria AG, licence num-
ber 5766).
Final decommissioning and disposal of the heating system
Viessmann products can be recycled. Components
and fluids from your heating system do not belong in
ordinary domestic waste.
Please contact your heating contractor regarding the
correct disposal of your old system.
DE: Operating fluids (e.g. heat transfer medium) can
be disposed of at municipal collection points.
AT: Operating fluids (e.g. heat transfer medium) can
be disposed of at municipal collection points
(ASZ).
Appendix
Information on disposal
5785665
Appendix