Virgin USB modem User manual
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Virgin Broadband offers a simple, easy to use connection: simply plug it into any PC or Laptop via its USB connector and shortly thereafter you are ready to
surf the Web using the latest HSDPA wireless network technology (where available).
Your USB Modem combines the convenience of high-speed wireless connectivity with extreme ease of use. There is no need to congure advanced settings
or parameters, just plug the USB Modem in and let the installer work its magic!
You are then one click away from access to the Internet, E-mail, Instant Messaging, Downloading, Streaming and more…
Your USB Modem is a truly versatile device for easy Internet access.
- Easy Installation thanks to the Zero CD Plug ‘N’ Play software.
- Easy connection, either directly to the PC or Mac or by using the provided extension cable.
- Download and upload speeds:
High Speed HSPDA and UMTS data with backwards compatibility for EDGE/GPRS/GSM data connectivity.
- Connectivity:
Global Connectivity with Triple-Band HSDPA / UMTS (850/900/200 MHz) and Quad-Band EDGE / GPRS / GSM (850/900/800/900 MHz).
- Always gets the best out of the network, even on the borders of coverage, thanks to its Advanced Receiver Technology incorporating Receiver
Diversity and Equalisation.
- Visual feedback on connection status with the LED (Status Indicator Light) and the easy connection software, including signal strength indication.
- Compatible with nearly all modern desktop and laptop PC’s equipped with Microsoft operating systems (XP and Vista, excluding 64-bit editions) and
Mac OS X.
- Free USB Port (Type A)
- 20 MB of free hard disk space
- USB Modem
- USB extension cable
- Quick Start Guide and User Guide CD
*64-bit editions of Windows are not currently supported
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. Connect the extension cable to your USB Modem if you need more space around your USB ports.
2. Insert in a spare USB port on your computer with or without the extension cable.
. Depending on whether you use a PC or a Mac, follow the steps below to install the Virgin Broadband Software.
. An AutoPlay window will appear. Under Install or run program, click on Virgin Broadband.
2. Click Install. The software will start to install and a Progress screen will be displayed.
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. Once the software and drivers have installed, click Finish, then close the software and restart your computer.
4. Double click on the Virgin Broadband icon on your desktop.
5. Click Connect. Open your Internet browser (e.g. Internet Explorer). You are now connected to the Internet and ready to start surng!
. After connecting the USB Modem, the installation software will automatically be mounted. Double click the GlobeTrotter Connect icon at the bottom of
the window to begin the installation.
2. You will be prompted to allow the software package to be installed. Click Continue to proceed.
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. The following screen outlines some installation instructions. Please note that you are using a Zero-CD Installation, which requires the USB Modem to
be connected throughout the install process. Click Continue to proceed.
4. Please read the Software Licence Agreement and click Continue to proceed.
Note: You can print or save a copy of the agreement for later reference.
5. If you agree to the terms of the Software Licence Agreement, click Agree to proceed.
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6. Select the disk drive where you wish to install the Globetrotter software and click Continue to proceed.
. Click Install to proceed with the current install.
8. You may be prompted to enter your OS X user name and password in order to authenticate. Enter the details and click OK to proceed.
Click Close to nish.
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8. To complete the setup and get connected, start the Globetrotter software located in your Applications folder.
9. The rst time you run the GlobeTrotter software the preferences window will be automatically displayed. Type ‘VirginBroadband’ in the APN eld,
which is located under the G/EDGE/GPRS tab. Leave Username and Password blank. Close the preferences window to save the changes.
0. Click the Connect button. Open your Internet browser (e.g. Safari). You are now connected to the Internet and ready to start surng!
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The rst time you connect, you will be taken to a special page to activate your broadband service. Enter your rst name and last name.
It will also allow you to create your rst e-mail address, which will become the primary e-mail address that Virgin will send notications to from time to time.
You will also have 4 additional e-mail addresses available. To create these additional e-mail addresses, simply give us a call on 00 555 00.
Off: The Modem is not powered – unplug it, and plug it in again, or try using a different USB port on your computer
Fast blinking: The Modem is searching for a network
Slow blinking: Registered on the network and ready to connect
Always on: Connected to the Internet
Fast continuous blinking: A problem has occurred. Unplug the Modem and plug it back in, or call us for technical support on 00 555 00.
Advanced use info; Single blinking indicates that the USB Modem is registered to the Network (e.g., getting signal on the mobile network); Double blinking
indicates that it is also connected to the data network.
Once you’ve installed the software, here’s how to use your Virgin Broadband connection:
. Plug in your USB Modem
a) Windows - Double click on the Virgin Broadband icon on your desktop. You can also click on the “Virgin Broadband” icon in the System Tray
and click “Connect”.
. LED status indicator
Status messages Registered to Virgin Mobile: You have signal and are ready to connect to the
Internet. Connected to Virgin Mobile: You are connected to the Internet.
Device not found: The Modem has not been detected. Try pulling it out and plugging it back in,
or use a different USB port.
No network: You do not have sufcient signal strength. Try moving to another area – remember,
physical barriers like thick walls will affect your signal strength.
Connection method and signal strength,
the more bars the better!
HS is Broadband
2G is dial-up speeds
If you get 2G whilst connected to the Internet, try moving locations to improve your connection.
Click here to change settings. Note: you may not be
able to connect if you change these settings.
Click here to connect to the Internet This button will close the software
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b) Mac OS X - Start the Globetrotter software located in your Applications folder.
2. Click Connect, and you’re online! If you close the software whilst connected, it will stay connected and will remain in the system tray.
. When you’re nished, click Disconnect and close the software, or simply remove the USB Modem. In Windows, you can also click on the Virgin
Broadband system tray icon, and then select Disconnect.
The USB Modem will immediately look for the network upon being plugged in. You can check the status of the connection by moving your mouse pointer
over the Virgin Broadband icon in the System Tray to get a quick status report showing the Network Name, Technology being used and the signal quality:
The letters in the bottom left corner of the software will display whether you are connected to a GPRS/EDGE (2G) or HSDPA (HS) network. The bars to the
right of this indicate signal strength (the more bars, the better!).
If you only get 2G when connected to the Internet, try moving locations to improve your connection. Like any mobile, physical location and barriers (walls,
etc) will affect signal.
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When you click “Close” or the “X” (found in the top right of the application) on the Virgin Broadband application, this does not exit the application. It simply
minimises to the System Tray. To end the application, right click on the Title Bar and choose ‘Exit’.
Alternatively you can right click on the Virgin Broadband Icon displayed in the Task Bar and select Exit.
To help protect against damage from electronic discharge (e.g. static electricity) please do not touch the SIM card connectors. As a precaution, always make
sure that your USB Modem device is already in your hand before you insert or remove the SIM card.
Removing the SIM card may cause damage and should be avoided.
Only the SIM card provided by Virgin Broadband will work in your USB Modem.
If you remove your SIM and try to use your USB Modem it will not be able to nd the network. If you do this, remove the USB Modem, replace the SIM and
plug in your Modem again.
If the SIM is not properly inserted, you will see the following error message. Remove and re-insert the SIM and try again.
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Although the Virgin Broadband software comes pre-congured with the optimal settings, there are a number of settings that can be congured.
To change the settings, launch the Virgin Broadband software.
Click on “Show Settings” to make the Conguration Options Visible.
The Access Point Name (APN) denes your connection to the Internet.
For the Virgin Broadband service to connect, this needs to be: “VirginBroadband”.
By clicking on ‘Enabled’ or ‘Disabled’, you can enable or disable the PIN code on your SIM. For security reasons you will have to provide the PIN code before
you can disable the PIN code. If you enable the PIN code you’ll have to enter a new PIN code. (Default PIN is 0000)
Warning: if you enter a PIN code and then enter this incorrectly times, your service will be disabled. If this occurs you will need to contact us on Customer
Service 00 555 00 to remove the block.
Setting to the UMTS preferred will result in the best possible speed of connection at all times.
However, local conditions can sometimes make connecting to the Internet difcult, particularly where high-speed network coverage is not available. In these
circumstances you can try forcing the data connection on to “EDGE/GPRS Preferred”.
You can access your e-mail via our webmail page at:
Simply enter your username (the rst part of your e-mail address before the @) and your password to send and receive e-mail. You can access this from
any Internet connection!
Alternatively, you may choose to congure your e-mail to use one of the following popular mail programs:
. Click Tools, then Accounts
2. Click Add, then Mail
. Type in your preferred display name, then click Next
4. Type in the e-mail address you created when you activated your broadband, then click Next
5. Leave mail server type as POP
Type in the incoming mail server:
Type in the outgoing mail server:
Then click Next
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6. In the Account name section, enter your full e-mail address
Enter your e-mail password
Leave “Log on using Secure Password Authentication” unticked
Click Next
. Click Finish, then Close. You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!
. Click Tools, then E-mail Accounts
2. Select Add new e-mail account and click Next
. Select POP and click Next
4. Under User Information, type in your name, and your e-mail address
5. Under Server Information:
Type in the incoming mail server:
Type in the outgoing mail server:
6. Under Logon Information:
Type in User Name as your full e-mail address
Type in your e-mail password
Leave “Log on using Secure Password Authentication” unticked
. Click Finish. You have now completed setting up your mailbox and are ready to start sending and receiving e-mail!
If this is your rst time using Apple Mail:
. Open Apple Mail from your dock
2. Enter the details as below from after step
If you already have Apple Mail setup with a different e-mail provider:
. Open ‘apple mail’ from your dock
2. Go Mail, Preferences, click the account tab
. Click the plus symbol at the bottom left
Account Type: POP
Account Description: Virgin mail
Full Name: Your full name
E-mail Address: Your full e-mail address
Click Continue
4. Incoming mail server:
User Name: Type in your full e-mail address
Password: Your e-mail password
Click Continue
5. Leave ‘use secure sockets layer’ unticked
Leave Authentication as: Password
Click Continue
6. Outgoing Mail Server:
Leave Authentication unticked
Leave ‘use secure sockets layer’ unticked
Click Continue
. Check that settings are correct on the summary page. You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail!
. From the Tools menu, select Accounts
2. Click the Add button
. Select E-mail Account and click Next
4. Enter a Display Name and click Next
5. Enter your Virgin Broadband E-mail address and click Next
6. Ensure that POP is selected in the Incoming e-mail server type eld and enter the following server details:
Incoming mail (POP or IMAP) server:
Outgoing e-mail server (SMTP ) name:
Click Next
. Enter your full email address in the E-mail username eld. Enter your password and click Next
8. Click Finish, then Close to save the settings and access your email
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To check your usage, log onto “My Account” at and select “My Broadband Usage”.
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- HSDPA/ UMTS Air Interface:
• Triple-band WCDMA 850/ 900/ 200 MHz for USB Modem
• Single Band WCDMA 200 MHz for icon
• UMTS: 84 Kbps in downlink, 84 Kbps in uplink
• HSDPA: .2 Mbps in downlink, 84 Kbps in uplink
• Dual Antenna Receiver diversity (on 200 MHz): Only for USB Modem
• GPP FDD Compliant, up to .2 Mbps Peak Rate
• UE Power Class
• Receiver Equalisation
- EDGE/ GSM Air Interface:
• Quad-Band: 850/ 900/ 800/ 900Mhz (US-Cellular, EGSM, DCS and US-PCS brands)
• EDGE Power Class E2, GSM Power Class at 800/ 900 MHz and Power Class 4 at 850/900 MHz
• GPRS/ EDGE coding Scheme support: CS-4 and MCS-9
• Multislot GPRS/ EDGE Class 2
- Powering is done though the USB Interface
- USB 2.0 Full speed Interface (USB .)
- Status LED, indicating the Connection status
- SIM Card Interface Compliant with GPP .0 and .02 supporting .8 and V UICC’s
- Environmental Operating Temperature: 0o to +40o C
- RoHS Complaint
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