Virgin MF62 User manual

BROADBAND
Mini WiFi Modem
MF62
User Guide

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IS YOUR ACCOUNT ACTIVATED?
Pre-Paid Customers
First up, you need to activate your service:
CLICK virginmobile.com.au/activate
NB: You’ll need a different internet connection to
activate online.
or CALL 1300 763 039
See page 8 for the final steps to get online.
Post-Paid Customers
Your service is already activated, so head to page 8 for the final steps
to get online.
TOP SECRET NOTES
E-mail Address: @virginbroadband.com.au
E-mail Password:
Service Number:
0 4
Account PIN:
See page 20 for tips on managing your account.
TABLE OF CONTENTS
Is your account activated 2
Welcome to Virgin Mobile! 4
What's in the box 4
System requirements 5
Your first connection 6
Managing your account 8
Equipment Information 9
General information 11
Getting started 14
Using the wireless router 19
Device settings 21
Troubleshooting 28
Technical specifications 30
Safety precautions 31
Questions 32

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WELCOME TO VIRGIN MOBILE!
Congratulations! That cool gadget you’ve got in your hands is going to
let you take the internet with you, so you’ll never have to miss a beat.
Your new modem is easy to connect - you don’t have to waste time
configuring advanced settings. You’ll be surfing the web in no time,
using the latest wireless network technology (where available).
In addition to being a wireless HSPA+ modem, your new modem is
also a WiFi router allowing you to connect up to 8 wireless devices
to the internet! To use your modem wirelessly, follow the steps on
page xx.
Features of your modem
•Easy installation
•Connect wirelessly via WiFi
•Rechargeable Battery
•MicroSD Card Slot
•Check your connection instantly with the built-in OLED Display
•Compatible with any PC, MAC or other device that Supports WiFi
What’s in the box?
•Wireless Router
•AC Charger
•USB charging cable
•Quick Start User Guide
System requirements
•Windows XP Service Pack 2, Windows Vista or Windows 7.
•Mac OS X 10.5 and 10.6 with the latest updates installed.
•The hardware of your computer must meet or exceed the
recommended system requirements for the installed version
of OS.

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YOUR FIRST CONNECTION
The first time you connect, you’ll be taken to a special page to
register your broadband service.
Enter your first and last names and set up your primary Virgin
Broadband email address, which we’ll use to contact you from time
to time.
Make a note of this email address & password – you’ll need them
to check your usage.
You can delete, edit and manage your existing email addresses
or create up to 4 new ones through the following page:
mybroadbandusage.virginbroadband.com.au.
Your username and password are the same as for your primary
email account.
Setting up your e-mail
You can access your email account through our web mail page at:
webmail.virginbroadband.com.au Simply enter your Username
(including the @virginbroadband.com.au bit) and Password to start
emailing. You can access your email account from any Internet
connection on any computer.
Alternatively, you can configure your account to be used through
an email client like Outlook or Apple Mail, by using the basic settings
below:
Account Type POP3
Incoming Mail server mail.virginbroadband.com.au
Outgoing Mail server smtp.virginbroadband.com.au
Account Name Your full email address
([e-mail])
Password The password you created with the email
address.
If you need specific, step by step instructions for any
particular email program, visit our online FAQ’s for detailed help:
virginmobile.custhelp.com

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MANAGING YOUR ACCOUNT
Checking your data usage & topping up your account
To check your usage, go to mybroadbandusage.virginbroadband.
com.au and log in using your full Virgin Broadband email address and
password.
Need more data?
If you’re getting a bill each month, you can top-up by logging into
My Account (virginmobile.com.au/myaccount) with your service
number & 6-digit PIN. The top-up will be added to your next bill.
Also, if you haven’t already set up direct debit, we fully recommend
it! Just fill out the enclosed form and pop it in the post. Or, to set it up
on a credit card, just give us a call on 1300 555 100.
If you’re on Pre-Paid you can recharge online anytime:
a. Log in at virginmobile.com.au/myaccount with your service
number and the 6-digit PIN you picked when activating the
service.
b. Got a voucher or recharge card? Enter the 12 digit number.
c. Got a credit card? Enter your credit card details & choose
your amount.
The credit will appear on your account within 15 minutes.
Using webmail
To use the Virgin Broadband Webmail service, go to webmail.
virginbroadband.com.au and log in with your full Virgin Broadband
email address and email password.
Checking your account details
To check your account details, go to virginmobile.com.au/myaccount
and log in with your Virgin Broadband Service Number and the 6 digit
PIN you set up when you opened the account.
Managing your email address
You can delete, edit and manage your existing email addresses
or add new ones through the following page: mybroadbandusage.
virginbroadband.com.au.
Log in by using your full Virgin Broadband email address and
email password.
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
EQUIPMENT INFORMATION
SIM card information
•To prevent damage from an electronic discharge (e.g. static
electricity) please do not touch the gold SIM card connectors.
As a precaution, always make sure that your USB Modem is in
your hand before inserting or removing the SIM card.
•You should avoid removing the SIM card where possible, as it may
damage it or the modem.
•Only a Virgin Mobile SIM card will work in your Modem.
•If you remove the SIM, your Modem will not find the network.
•If the SIM is not properly inserted, you’ll see the following error
message. “Remove and re-insert the SIM and try again.”
•To replace the SIM, unplug the Modem first.

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Quick Reference Section
IMPORTANT: Security Settings - SSID and WiFi Security
Key (WPA Key)
•The default security settings are unique for your device and are
printed on the sticker underneath the battery.
•The Security Key is case sensitive and should be entered exactly
as shown.
•You can change the SSID and Security Key to your own
preferences.
•You need this information to log on to your WiFi modem.
•If you cannot log on to your device, please use the Restore defaults
option.
GENERAL INFORMATION
Computer Requirements
The router will operate with any PC, MAC or other device that
supports WiFi. ZTE cannot guarantee that third party hardware or
software is compatible with this product.
Warnings and Safety Notices
Please read all the safety notices before using this device.
Do not use the device near fuel or chemicals or in any prescribed
area such as service stations, refineries, hospitals and aircraft. Obey
all warning signs where posted.
Copyright © 2011 All Rights Reserved.
1st Edition September 2011
No part of this publication may be excerpted, reproduced, translated
or utilized in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
permission of ZTE Corporation.
The pictures, symbols and contents in this manual are for reference
only. They might not be completely identical with your product.
ZTE Corporation operates a policy of continuous development. ZTE
Corporation reserves the right to make changes and improvements
to the products described in this document without prior notice.
Limitation of Liability
ZTE shall not be liable for any loss of profits or indirect, special,
incidental or consequential damages resulting from or arising out of
or in connection with using this product, whether or not ZTE had
been advised, knew or should have known thepossibility of such
Browser home
page
http://virginmf62.com or http://192.168.0.1
(via wireless connection only)
Administrator
Password
admin
Default SSID Virgin Wifi xxxxxx. Details printed under your battery.
Default
Security Key
10 characters which are case sensitive.
Details printed under your battery.
Restore
defaults
From the powered up state:
Press & hold the power key and the WPS key
simultaneously. All passwords and settings will be
restored to defaults and the router will reboot.
From the browser interface:
Settings > Advanced > Restore

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damages. The user should refer to the enclosed warranty card for
full warranty and service information.
RF Safety Information
The router has an internal antenna. For optimum performance with
minimum power consumption do not shield the device or cover with
any object. Covering the antenna affects signal quality, may cause
the router to operate at a higher power level than needed, and may
shorten battery life.
Radio Frequency Energy
Your wireless router is a low-power radio transmitter and receiver.
When switched on it intermittently transmits radio frequency (RF)
energy (radio waves). The transmit power level is optimized for best
performance and automatically reduces when there is good quality
reception. Maximum power is only used at the edge of network
coverage so under most circumstances the power output is very
low. Under poor network conditions the router transmits at a higher
power, may get hot and have a significantly shorter battery life.
Declaration of Conformity – Specific Absorption Rate
(SAR)
We declare that the product detailed in this manual, and in
combination with our accessories, conform with the essential
requirements of The Radio Communications Standard (Electro-
magnetic Radiation Human Exposure) 2003 and the Australian
Communications and Media Authority Section 376 of the
Telecommunications Act 1997. N14945
RoHS Declaration (Restriction of Hazardous
Substances)
ZTE declares that the Wireless Router is free from hazardous
materials and complies with EU directive 2002/95/EC (commonly
known as the RoHS Directive) and the amendments.
WiFi Alliance Interoperability Certification
The Wireless Router has successfully completed the
WiFi Alliance interoperability testing and is compatible
with any wireless device bearing the logo as shown.
The model number is MF62.
Additional information is available at
http://www.WiFi.org/certification_programs.php
is a registered trademark of SD Card Association.

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2 GETTING STARTED
1. Power Key - Press and hold the for three seconds to switch
on or off.
2. microSD™ slot for expandable memory up to 32GB
3. WPS – Press to enable WiFi Protected Setup authentication
process.
4. USB charging port - Connect to your PC or AC charger for
battery charging.
5. TS9 Antenna port – Connect an external antenna to boost
your signal.
6. Display Panel:
2.1 Insert your USIM
1. Slide the back cover down to open.
2. Insert the (U)SIM card with the gold contacts facing down and
the bevellededge on the left hand side as shown:
2.1 Insert your USIM
1. Slide the back cover down to open.
2. Insert the (U)SIM card with the gold contacts facing down and the bevelled
edge on the left hand side as shown:
3. Insert the battery with the contacts located against the gold springs:
4. Line up the back cover and slide back into place.
5. Press and hold the power key for 3 seconds to switch the router on.
TIP
The SSID and password
settings are printed in the
battery compartment.
3. Insert the battery with the contacts located against the gold
springs:
2.1 Insert your USIM
1. Slide the back cover down to open.
2. Insert the (U)SIM card with the gold contacts facing down and the bevelled
edge on the left hand side as shown:
3. Insert the battery with the contacts located against the gold springs:
4. Line up the back cover and slide back into place.
5. Press and hold the power key for 3 seconds to switch the router on.
TIP
The SSID and password
settings are printed in the
battery compartment.
4. Line up the back cover and slide back into place.
5. Press and hold the power key for 3 seconds to switch the router
on.
TIP
The SSID and password
settings are printed in the
battery compartment.
USB Charging Port
Antenna
Port OLED Display Power
WPS
microSDTM
slot

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2.2 Charge your Wireless Router
1. Insert the charger lead carefully into the socket at the base of
the router.
2. The plug only fits one way. Do not use excessive force to insert
the plug.
3. Check the plug is the right way round and insert it gently.
4. Insert the other end of the charger lead (Standard USB) into the
AC charger or a USB socket on your computer.

2.2 Charge your Wireless Router
1. Insert the charger lead carefully into the socket at the base of the router.
2. The plug only fits one way. Do not use excessive force to insert the plug.
3. Check the plug is the right way round and insert it gently.
4. Insert the other end of the charger lead (Standard USB) into the AC
charger or a USB socket on your computer.
Please note: Under conditions of extended use, low coverage, high temperature or maximum data
throughput, the battery may not fully charge, even though the router is connected to the AC charger.
For these situations it is recommended that, in addition to the charger being connected, the battery is
fully charged before extended data transfers commence.
2.3 Insert a microSD(HC)™ memory card (Optional Accessory)
Use the device as portable storage drive with up to 32GB microSD(HC)™:
Open the memory card slot cover on the right hand side of the router.
Insert the microSD(HC)™ card and press gently to click into place:
Close the memory card slot cover
Connect the wireless router to your computer using the USB cable
supplied - the memory card will display as an external drive.
TIP
Be careful to avoid tripping or pulling
on the lea
d while plugged in.

TIP
Be careful to avoid
tripping or pulling
on the lead while
plugged in.
Please note: Under conditions of extended use, low coverage, high
temperature or maximum data through put, the battery may not fully
charge, even though the router is connected to the AC charger.
For these situations it is recommended that, in addition to the
charger being connected, the battery is fully charged before
extended data transfers commence.
2.3 Insert a microSD(HC)™ memory card (Optional
Accessory)
Use the device as portable storage drive with up to 32GB
microSD(HC)™:
•Open the memory card slot cover on the right hand side
of the router.
•Insert the microSD(HC)™ card and press gently to click into
place:
•

2.2 Charge your Wireless Router
1. Insert the charger lead carefully into the socket at the base of the router.
2. The plug only fits one way. Do not use excessive force to insert the plug.
3. Check the plug is the right way round and insert it gently.
4. Insert the other end of the charger lead (Standard USB) into the AC
charger or a USB socket on your computer.
Please note: Under conditions of extended use, low coverage, high temperature or maximum data
throughput, the battery may not fully charge, even though the router is connected to the AC charger.
For these situations it is recommended that, in addition to the charger being connected, the battery is
fully charged before extended data transfers commence.
2.3 Insert a microSD(HC)™ memory card (Optional Accessory)
Use the device as portable storage drive with up to 32GB microSD(HC)™:
Open the memory card slot cover on the right hand side of the router.
Insert the microSD(HC)™ card and press gently to click into place:
Close the memory card slot cover
Connect the wireless router to your computer using the USB cable
supplied - the memory card will display as an external drive.
TIP
Be careful to avoid tripping or pulling
on the lea
d while plugged in.

•Close the memory card slot cover
•Connect the wireless router to your computer using the USB
cable supplied - the memory card will display as an external drive.

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2.4 Low Power Mode (Standby Mode)
With no WiFi device connected the wireless router will go into low
power mode after 10 minutes.
•The display will extinguish, the WiFi SSID broadcast will switch off.
• Press the Power or WPS key to exit from Low Power Mode.
•To operate as ‘always on’ make sure there is a WiFi device
connected that does not itself go into sleep mode.
•Note: If the device is powered off and charging (power lead
connected) then the charging animation will stop when fully
charged.
2.5 Network Lock
•Your wireless router is locked to the Virgin network.
•When you insert a non-Virgin SIM card you are presented with
unlock instructions in the web interface (http://virginmf.com)
•Contact Virgin to obtain your 16 digit unlock code.
•An unlocking fee may apply.
•5 incorrect attempts will block the unlock process and the device
will then only work with an Virgin SIM card.
•Contact Virgin for more information.
2.6 Connecting an External Antenna
An external antenna may be recommended in areas of lower
coverage to improve your modem performance. TS9 termination
antennas are available from your retailer. Insert the connector
carefully to avoid damage.
3 USING THE WIRELESS ROUTER
3.1 Preparation
Before using the wireless router, make sure that:
•The (U)SIM card is inserted.
•The device is On and the display is visible.
•Search for available Wireless Networks on your computer and
connect.
Example for Windows XP: Start > Network Connections > Wireless
Network Connection > Select the Virgin WiFi Wireless Network and
click Connect.
•Enter the default security key exactly as shown on the sticker
under the battery. Your security key is case sensitive, be sure to
use the correct text.
3.2 Login to the Web based User Interface
The router will work out of the box using the default settings.
If you wish to change any settings please log onto the router using
a standard browser:
•Use your computer to Search and Connect to the Virgin WiFi
Network.
•Open a web browser and enter http://virginmf62.com in the
address bar.
•Enter ‘admin’ into the administrator password box then
press Login

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3.3 Quick Setup
Step through the Quick Setup wizard if you wish to change the
defaults:
APN Auto or Manual Only change if advised by your service
provider
SSID Name Name of your WiFi network
SSID Enabled Select whether to broadcast your WiFi
network name
Encryption mode Select your required mode. No need
to change
WPA Key Define your own access key if required
3.4 WAN Connection
Always On The modem will connect to the cellular network
automatically. Always on does not refer to the
WiFi connection status. To operate as ‘always on’
for WiFi make sure there is a WiFi device connected
that does not itself go into sleep mode.
Manual Select Manual mode to manually control when the
unit connects to the cellular data service. Select
Connect or Disconnect and press Apply to make
the selected action.
3.5 Phone Book
Device View Contacts saved to your Device
SIM Card View Contacts saved on the SIM card
Add New Add a new contact, select the Save location to be the
Device or the SIM card.
Edit Edit a Contact to save it to the SIM card or Device
3.6 Settings
Settings can only be changed with the device disconnected.
When you login, the Home Page is displayed

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3G Settings
WiFi Settings
Wireless
info
View network status
Network
Select
Select your preferred network mode. Only change if
instructed by your service provider.
APN
Setting
Select or change your APN settings. Only change if
instructed by your service provider.
Station
List
View number of connected WiFi devices
Security Select or change your WiFi security mode and
password
WPS WPS uses a PIN number to share with compatible
devices.
WiFi Security Settings
•OPEN: Anyone can connect to your network without
authentication.
•SHARED: WLAN clients who have the same WEP key as the
wireless router can access the wireless network.
•WPA-PSK: WPA Pre-Shared Key, plain text with at least 8
characters.
•WPA2-PSK: A more secure version of WPA using the 802.11i
standard.
•WPA-PSK/WPA2-PSK: Apply both the WPA-PSK and WPA2-PSK
scheme.
•WEP Keys: Up to four keys can be set. The primary key is the only
key in use at a given time. Whatever keys you enter for an access
point, you must also enter the same keys for the clients in the
same order. In other words, WEP key 1 on the AP must match
WEP key 1 on the client.
•If the Authentication type is OPEN or SHARED, the bottom part
of the configuration page displays further parameters.
•If the Authentication type is WPA-PSK , WPA2-PSK or WPA-PSK/
WPA2-PSK , the bottom part of the configuration page displays
the WPA parameters.
•WPA Algorithm: TKIP, AES or AUTO.
•Pass phrase: You can input a pass phrase encryption key format
•Click Apply to save your configuration.

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Firewall Settings
Firewall settings are intended for advanced users and network
administrators.
There is usually no need to apply any settings in a home
environment.
Note: You can set up to a maximum of 10 filter items for MAC/IP/
Port Filtering and Port Forwarding.
MAC / IP / Port filtering
• Default Policy: Set how to handle the packet if none of the rules
match.
• MAC address: Set the MAC address to be filtered.
• Destination IP Address: Set the destination IP address to be
filtered.
• Source IP Address: Set the source IP address to be filtered.
• Protocol: Set which protocol to be used for filtering.
• Destination Port Range: Set the destination port numbers to
be filtered
• Source Port Range: Set the source port numbers to be filtered.
• Action: Set how to handle the detected packet.
Note: Filtering rules are matched one by one, if a provision is met
it will not continue to match against the other rules set.

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Port Forwarding Settings
You can set up virtual servers to provide internet services. Select
Firewall > Port Forwarding > Enable to configure the Virtual Server
Settings.
IP Address: Set the IP address for the virtual server.
Port Range: Set the port numbers for the virtual server.
Protocol: Set the protocol for the virtual server.
Advanced Settings
Status View your device firmware and IMEI
information
Management Set the Administrator password, default is
‘admin’
Restore Press to restore device to factory defaults
PIN
Management
Set or change your SIM PIN status
Router Set the IP address range and DHCP settings
for your router
3.8 Warranty and Support Service
•All calls and support for PIN numbers, SIM card registration,
account and billing information, network services and other
general enquiries should be directed to your Service Provider.
•All calls and support for PIN numbers, SIM card registration,
account and billing information, network services and other
general enquiries should be directed to your Service Provider.
•See your warranty card for warranty and service information.
•View Frequently Asked Questions on line: www.zte.com.au/
virgin

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Symptoms Possible Problems/ Solutions
I cannot access
the internet at all.
Check the LCD display which shows the
number of active connections. If this is 0
or x then WiFi is notconnected. Verify your
password is correct. Make sure your SIM card
is inserted correctly. Check you have network
coverage in your area. Check that your SIM
card is active and enabled with data services.
Please wait 1 - 2 minutes for the router to
initialize.
The download or
upload speeds
are very slow.
The speed is dependent on signal strength.
Check your signal strength and network type.
The signal
strength is always
low.
This indicates poor reception. Try moving the
router to another location nearer the window.
You can purchase an external antenna with
connector type TS9 to improve your signal
strength
I secured my
router and
have lost my
password(s).
Reset your router to factory defaults to erase
all stored passwords and encryption settings.
From the powered up state:
Press the power key and the WPS key
simultaneously.
Symptoms Possible Problems/ Solutions
My battery has
not charged
while in use and
connected to the
charger.
In low coverage or high data transfer modes
the internal temperature of the device can
rise above 45°C. In these conditions the
battery cannot be charged due to safety
limits with Li-ion battery technology.
My WiFi device
goes to sleep and
disconnects.
This is dependant on the other devices, ie
your WiFi clients. If the WiFi client (PC or
other device) has a WiFi sleep policy then
WiFi signals are switched off after a period.
With no active WiFi connections your wireless
router will go into low power mode. To
maintain an ‘always on’ service make sure you
have a WiFi device connected to your router.
4 TROUBLESHOOTING

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• Network & Frequency Band WCDMA: 900, 2100MHz
• GSM 850, 900, 1800, 1900MHz
• Data Services HSDPA Downlink: up to
21.6Mb/s*
• HSUPA Uplink: up to 5.76Mb/s*
• WiFi working range approx 25m radius in free space
• WiFi Connections supports up to 8 users
• Dimensions (W×H×D) 99.6 x 54 x 14.6mm
• Weight: 86g
• microSD™ card microSD™ or microSDHC™ up to 32GB
• External Antenna Port TS9
• Battery 1500mAh Li-ion
• Standby time up to 80 hours
(low power mode)
• Working time up to 4hours, depending on usage
and network conditions.
• Working Temperature 0 to +40°C
Range
• Operating Systems Microsoft Windows 7, Vista & XP
MAC OS 10.4.11 and above.
5 TECHNICAL SPECIFICATIONS
* HSDPA / HSUPA: 21.6Mbps downlink & 5.8 Mbps uplink rated
device. Actual customer peak download/upload speeds will be less
due to network sharing, signal strength and other factors.
6 SAFETY PRECAUTIONS
Some electronic devices may be susceptible to electromagnetic
interference.
The router may interfere with medical devices like hearing aids and
pacemakers.
1. Do not use your router in dangerous environments such as oil
terminals, fuel depots, chemical factories or service stations.
Obey all warning notices and switch off your router in such
environments.
2. Please use original accessories or accessories that are
authorized by ZTE. Unauthorized accessories may affect the
router performance, damage the router or invalidate your
warranty.
3. Do not dismantle the router. There are no user serviceable
parts.
4. Do not allow the router or accessories to come into contact
with liquid or moisture at any time. The router contains a liquid
detection sticker that changes colour when exposed to liquids.
Liquid damage will invalidate your warranty.
5. Do not place objects on top of the router or restrict air flow
around the device. This may lead to overheating of the device
or affect signal quality.
6. 6. Do not expose the router to direct sunlight or store it in hot
areas. High temperature can shorten the life of electronic
devices.
7. Do not allow children to play with the router or charger.

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GOT A QUESTION WE HAVEN’T
ANSWERED HERE ?
•Tr y virginmobile.custhelp.com or
•Email virginmobile.com.au/contactus
•Virgin Mobile stores are dotted around Oz – check online for
your nearest
•Old school mail can be addressed to:
Virgin Mobile
Locked Bag 17
Royal Exchange NSW 1225
Or Reply Paid 68456 NSW 2001
When you connect to Virgin Mobile, we need to collect personal
information from you. We follow strict guidelines to keep your
details safe. You can read these online at virginmobile.com.au
Just click on ‘Privacy Policy’ at the bottom of the Home Page.
8. The router and charger are for indoor use only.
9. Use an antistatic cloth to clean the router. Do not use harsh
chemicals solvents or abrasive cleaners as these could
damage the case.

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