Virgin USB modem User manual
A
USER
GUIDE
USER
GUIDE
B
Virgin Broadband USB Modem•
USB One Port Extension Cable•
MicroSD card slot so your modem can work as a USB drive as well•
Easy Installation, thanks to the Zero CD Plug ‘N’ Play software embedded in the •
modem
Easy connection, directly to your PC or Mac•
Visual feedback on the connection status through the Modem LED (Status •
Indicator Light) and the easy connection software which includes a signal strength
indication
Compatible with nearly all modern Desktop and Laptop computers equipped with •
Microsoft Windows or Apple OS X operating systems
V2.5 1
Virgin Mobile (Australia) has tried its best to make sure all information, graphics and
other items appearing in this document (“Content”) are correct and up to date at the
time of publication. We do not represent or warrant the accuracy or completeness of
the Content and are not liable for any errors, omissions or defects.
To the extent allowed by law, Virgin Mobile and its ofcers, employees, agents and
contractors exclude all liability for any consequential, indirect or incidental loss or
for any loss of prots, income, business or goodwill, that happens from you using or
relying on the Content, whether or not it’s caused by any negligent act or oversight on
our part.
Certain laws, including the Trade Practices Act 1974, can imply warranties or
conditions, or impose obligations on Virgin Mobile that we cannot exclude, restrict
or modify at all, or that we can only exclude, restrict or modify to a limited extent. If
these laws apply, to the extent to which Virgin Mobile is able to do so, our liability will
be limited to the resupplying of the Content.
Virgin Mobile (Australia) and Virgin Broadband are trademarks of Virgin Mobile
(Australia) Pty Limited. All other trademarks mentioned in this manual are the
property of their respective holders.
and HUAWEI are trademarks of Huawei Technologies Co., Ltd. All other
trademarks mentioned in this manual are the property of their respective holders.
The information in this manual is subject to change without notice. Every effort has
been made in the preparation of this manual to ensure accuracy of the contents, but
all statements, information, and recommendations in this manual do not constitute a
warranty of any kind, expressed or implied.
Copyright © 2008 Virgin Mobile (Australia) Pty Limited
Copyright © 2008 Huawei Technologies Co., Ltd
All Rights Reserved
No part of this manual may be reproduced or transmitted in any form or by any
means without the prior written consent of Virgin Mobile (Australia) and Huawei
Technologies Co., Ltd.
V2.5 2
3
3
MAC OS X 10.4 AND ABOVE3
WINDOWS XP SERVICE PACK 23
WINDOWS VISTA HOME BASIC
HOME PREMIUM/ULTIMATE
BUSINESS ENTERPRISE3
4
5
5
5
6
6
6
WINDOWS6
MAC OS X6
6
WINDOWS6
MAC OS X7
7
7
MICROSOFT INTERNET EXPLORER7
SAFARI: OS X 10.4 (TIGER)7
SAFARI: OS X 10.5 (LEOPARD)7
MOZILLA FIREFOX 2.X7
8
OUTLOOK EXPRESS8
OUTLOOK XP OR OUTLOOK 20038
OUTLOOK 20079
WINDOWS MAIL (VISTA)10
APPLE MAIL OS X 10.4 (TIGER)10
APPLE MAIL OS X 10.5 (LEOPARD)11
12
12
12
12
12
12
12
13
14
15
15
15
15
INTERFERENCE15
MEDICAL DEVICES15
INFLAMMABLES AND EXPLOSIVES16
MOTOR VEHICLES AND AIRCRAFT16
CHILD SAFETY16
ENVIRONMENT16
WEEE APPROVAL16
ROHS APPROVAL16
LAWS AND REGULATIONS17
CARE AND MAINTENANCE17
EMERGENCIES17
SPECIFIC ABSORPTION RATE (SAR)17
BODY WORN OPERATION17
REGULATORY INFORMATION18
CE APPROVAL (EUROPEAN UNION)18
FCC STATEMENT18
19
21
V2.5 3
Virgin Broadband offers a simple, easy to use connection: simply plug it into a
compatible Desktop or Laptop computer (meeting the system requirements below)
via its USB connector and shortly thereafter you are ready to surf the Web using the
latest HSPA wireless network technology (where available).
Your Virgin Broadband USB Modem combines the convenience of high-speed wireless
connectivity with extreme ease of use. There is no need to congure advanced
settings or parameters, just plug the USB Modem in and let the installer work its
magic!
You are only one click away from access to the Internet, E-mail, Instant Messaging,
Downloading and more…
Your Virgin Broadband USB Modem is a truly versatile device for easy Internet access.
Free USB Port (Type A)•
50 MB of free hard disk space•
Macintosh™ computer with an Intel, PowerPC G3, G4 or G5 processor•
512MB of RAM•
Pentium 4 - 1Ghz processor or equivalent•
128MB of RAM•
1 GHz 32-bit (x86) or 64-bit (x64) processor•
512MB of RAM for Vista Basic and 1GB for Vista Premium editions•
V2.5 4
Connect the USB extension cable to your Modem.1.
Or insert the USB Modem in to a spare USB port on your computer.2.
Follow the relevant steps below to install the Virgin Broadband Software.3.
V2.5 5
After connecting the Modem’s USB cable to your computer, the setup software will run
automatically.
If the software does not run automatically, go to “My Computer”, which should
be located on your Windows desktop, and browse to the disk drive labelled
“VIRGINBROADBAND”. Double-click on “Autorun.exe”, to start the installation
program.
Choose and then click
Please read, and agree to, the Software Licence Agreement and leave the
installation directory unchanged. The software will start to install, and a
progress screen will be displayed
Once the software and drivers have installed, click
Your computer will now use the new software to properly congure your
Modem. Please wait until the software tells you it is nished. An information
balloon will pop up from your System Tray area to advise you of this. This
process may take several minutes
When the install is nished the Virgin Broadband connection software
will start
Click . Open your Internet browser (e.g. Internet Explorer). You are
now connected to the Internet and ready to start surng!
After connecting the USB Modem, the disk on the Modem will automatically open
Under or , double-click on to begin
installation
Please read and agree to the Software Licence Agreement and click
to proceed
If you agree to the terms of the Software Licence Agreement, click
to proceed
Select the disk drive where you wish to install the Virgin Broadband
connection software and click to proceed
Choose to proceed with the current install
You will be prompted for an administrator password to allow the software
package to be installed. In most cases this will simply be the password you use
to log onto the computer. Click to continue
When you see the message “The software was successfully installed”, click
to nish
Your computer will now start the Virgin Broadband Connection software which
is already congured for the Virgin Broadband network
Click the button. Open your Internet browser (e.g. Safari). You are
now connected to the Internet and ready to start surng!
V2.5 6
The rst time you connect, you will be taken to a special page to activate your
broadband service.
Enter your rst name, last name and specify your preferred Virgin Broadband
e-mail address. This will become the primary e-mail address that Virgin will send
notications to from time to time.
You will also have 4 additional e-mail addresses available.
Simply log into the section of the Virgin Broadband website to add and
administer your extra addresses or give us a call on for help.
Indicator - This indicator indicates the status of the Virgin Broadband USB Modem:
Off: The Virgin Broadband USB Modem is powered off•
Green: Blinking twice - The Modem is searching for a network or no network is •
available
Green: Blinking once - The GSM network is normal•
Dark Blue: Blinking twice - The Modem is powered on but the Connection software •
is not running
Green: Steady - GPRS data service is established•
Dark Blue: Steady - UMTS data service is established•
Light Blue: Steady - HSPA data service is established•
When you plug in your Modem the Virgin Broadband USB Modem software will now
start automatically. To start the software manually, follow the directions below:
Double click on the icon on your desktop
When you’re nished, click and close the software, or simply
remove the USB Modem
Start the Virgin Wireless Broadband Connection software located in your
Applications folder
Click and you’re online! If you close the software whilst connected,
you will disconnect from the network
To close the Virgin Broadband Connection software, click or the found in the
top right of the application. Alternatively, you can right-click on the
Icon displayed in the Task Bar and select .
V2.5 7
To close the Virgin Broadband Connection software, click the red circle in the top left
of the application.
Your Internet (Web) Browser may need some small settings changed. Virgin
Broadband does not require anything specic to be set but some computers may
already be setup to use old information from an earlier Internet Provider.
Open Internet Explorer. Ignore any errors that may pop up due to your
Internet Browser being congured for another Internet provider
Click on the menu item and then choose
In Internet Options, click on the tab
Ensure the option to is selected
Click on the button
Un-tick all the available options and click
Click again to close Internet Options
Click on the menu item and select
Click on
Beside click on
Select the Network: modem and click on
Click on and select from the list
Ensure the box is empty
Click on and then close the window
Click on the menu item and select
Click on
Beside click on
Select from the list
Ensure the box is empty
Click on and then close the window
From the menu, select
Click the icon
V2.5 8
In the tab, click on the button
Select the button
Click , and again to nish
You can access your email via our web mail page at:
Your Username is your full email address including the “@virginbroadband.com.au” part.
Simply enter your Username and your Email Password to send and receive email. You can
access this from any Internet connection on any computer. Alternatively, you may choose
to congure your email to be used by one of the following popular mail programs:
In Outlook Express, click on the menu and select
Click the button and select
Enter the you would like to be displayed to others when you
send them an email, then click
Enter the you created when you activated your broadband
service, then click
On the screen, enter the following settings and click :
POP3
mail.virginbroadband.com.au
smtp.virginbroadband.com.au
In the Internet Mail Logon screen section, enter the following settings and
click
Your full email address
(username@virginbroadband.com.au)
The password you created with the email address
Ensure is ticked
Leave
un-ticked and click to continue
Click to complete your mailbox setup
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail.
In Outlook XP or 2003, click on the menu and select
Select the a new e-mail account option and click
Select and click
Enter your User Information and the following Server Information:
V2.5 9
The name you would like to be displayed to others
when you send them an email
Your Virgin Broadband email address
mail.virginbroadband.com.au
smtp.virginbroadband.com.au
Your full email address
(username@virginbroadband.com.au)
The password you created with the email address
Ensure is ticked
Leave un-ticked
Click to continue
Click to save the settings and then to exit the Internet Accounts Screen
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail!
In Outlook 2007, click on the menu and select
Select the option and click
Ensure is selected and then click
In the Add New E-mail Account window, select the option to
then click
Ensure is selected and then click
Enter your User Information and the following Server Information:
The name you would like to be displayed to others
when you send them an email
Your Virgin Broadband email address
POP3
mail.virginbroadband.com.au
smtp.virginbroadband.com.au
Your full email address
(username@virginbroadband.com.au)
The password you created with the email address
Ensure is ticked
Leave un-ticked
Click to continue
Click to save the settings
Ensure your new email account is selected, click on then click
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail!
V2.5 10
In Windows Mail, click on the menu and select
Click the button
Select and click
Enter a Display Name and click
Enter your and click
Ensure that is selected in the Incoming e-mail server type eld and
enter the following server details:
mail.virginbroadband.com.au
smtp.virginbroadband.com.au
Click to continue
Enter your full email address in the E-mail username eld.
Enter your password and click
Click
Click to save the settings and access your email
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail!
In Apple Mail client, select from the menu and then click
on the next screen.
On the page, enter the following information:
POP
Virgin Broadband
The name you would like to be displayed to others
when you send them an email
Your Virgin Broadband email address
Then click
Enter the following in the Incoming Mail Server screen:
mail.virginbroadband.com.au
Your full email address
(username@virginbroadband.com.au)
The password you created with the email address
Then click
Leave the default settings and click
Enter the following Outgoing Mail Server:
smtp.virginbroadband.com.au
Then click
Leave the default settings and click
V2.5 11
Conrm that the settings are correct and click
Click
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail!
Open Apple Mail and select from the menu
Enter the following :
The name you would like to be displayed to others
when you send them an email
Your Virgin Broadband email address
The password you created with the email address
Click the button
Enter the following Incoming Mail Server information:
POP
Virgin Broadband
mail.virginbroadband.com.au
Your full email address
(username@virginbroadband.com.au)
The password you created with the email address
Click the button
Ensure the option is
and click
the button
Enter the following Outgoing Mail Server information:
Virgin Broadband
smtp.virginbroadband.com.au
Ensure the option is
and click the
button
Ensure the option is
and click
the button
Conrm that the settings are correct and click the button
You have now completed setting up your mailbox and are ready to start sending and
receiving e-mail!
V2.5 12
To check your usage, go to and
log in using your full Virgin Broadband email address and email password.
To check your account details, go to and log in
using your Virgin Broadband Service Number and your 6 digit Account Security PIN
which you set when you opened your account.
To check your account details, or administer your email addresses, go to
and log in using your Virgin Broadband Phone
Number and your 6 digit Account Security PIN which you set when you opened your
account.
Simply insert a standard MicroSD memory card (4GB Max) into the Modem and then
plug the Modem into your computer. The memory card can then be used as a normal
USB memory drive.
Do not remove the micro SD card when it is being used. Removing the card
during an operation may damage the micro SD card as well as the device, and data
stored on the card may be corrupted.
The USB Modem has a socket for an external antenna connection; however, we do not
currently recommend or provide support for external antennas.
V2.5 13
USB Modem is not
connected to a
working USB port
Check if the USB Modem is rmly
plugged into the USB Port or check the
connection of the USB extension cable
if you are using one. Perhaps try the
double ended USB cable or another USB
port.
No SIM inserted Disconnect the USB Modem. Insert the
SIM and reconnect the USB Modem to a
USB port.
Insufcient signal Try moving the USB Modem to a
different location (e.g. near a window).
The extension cable may be helpful
in this situation. Refer to the signal
strength meter in the software.
Drivers are not
properly installed
(USB Modem will show
a yellow exclamation
mark in Device
Manager - Microsoft
Windows only)
Try removing ALL USB devices
connected to your computer, close all
software applications and restart your
computer.
The APN (Access Point
Name) is incorrect
Ensure that the APN is set to
‘VirginBroadband’.
You are attempting
to use the service
outside of Australia
This is not currently supported.
No reception or weak
reception where you
are situated
In the Virgin Broadband Wireless
Software, conrm that ‘UMTS Preferred’
is selected under Prole Management.
Additionally, check the signal strength
meter to ensure sufcient network
coverage.
Faulty Driver
Installation
Remove all previously installed instances
of the software. Then connect the USB
modem to re-install the software.
Conicting with other
programs
Disable or Remove any other
communication based program that may
conict with the USB Modem (at your
own discretion).
No or Weak UMTS/
HSPA network where
you are situated
In the Virgin Broadband Connection
Software, conrm that ‘UMTS Preferred’
is selected under Prole Management.
Additionally, check the signal strength
meter to ensure sufcient network
coverage.
If you are unsure, just ask us how on 1300 555 100.
V2.5 14
Sometimes you will get a popup message box with an error code when you try to
connect. Here is what you should do:
This is a temporary error and will resolve itself, give it a minute and try again. •
The APN is possibly wrong. The APN should be: virginbroadband.•
There is no network signal. Move around until you can see UMTS in the bottom •
left of the Connection Software.
The SIM card isn’t set up for data. Please call Customer Service on 1300 555 100.•
There is no SIM card in the Modem or the SIM card is not inserted correctly. •
Remove SIM and then put it back in.
The APN length is over 100 words. The APN should be: virginbroadband.•
The PIN code function may have been enabled and you will need to input the PIN code.•
You are trying to connect whilst the Modem is already connected.•
The Modem driver is corrupt and having problems talking to the Modem. Uninstall •
the software, restart the computer and re-install the Modem.
The SIM card needs a PUK unlock code. You will need to call Customer Service on •
1300 555 100.
The current network is set to only pick up the low speed signal (CS only) - Check •
the Network Settings and the APN. Uninstall and re-install the Modem to restore it
to its Virgin Broadband defaults.
There are possibly other Modems present or the software is confused due to •
the software being installed for other USB Modems. Un-install all USB Modem
software, restart your computer and re-install the Virgin Broadband Modem only.
The TCP/IP protocol may be corrupt, they may need to re-install / repair it. You •
will need to consult your operating system documentation for this process.
You are trying to “dial-up” to the network twice. The Windows Dial-up Network can •
be used to connect to the Virgin Broadband Network but not at the same time as
the Virgin Broadband Connection Software.
V2.5 15
A background program is trying to establish a connection and the Modem is not •
connected (plugged in), has no network connection or a very poor signal.
To help protect against damage from electronic discharge (e.g. static electricity) •
please do not touch the SIM card connectors. As a precaution, always make sure
that your USB Modem is already in your hand before inserting or removing the
SIM card
Removing the SIM card may cause damage and should be avoided•
Only the SIM card provided by Virgin Broadband will work in your USB Modem•
If you remove the SIM and try to use your USB Modem it will not be able to nd •
the network. If you do this, unplug the USB Modem, replace the SIM and plug your
Modem in again
If the SIM is not properly inserted, you will see the following error message, •
“Remove and re-insert the SIM and try again”
Technical standard GSM/GPRS/EDGE 3GPP R99
HSPA/WCDMA
USB interface standard USB 2.0
Radio system GSM/GPRS/EDGE: 900 MHz/1800 MHz/1900 MHz
HSPA /WCDMA: 900 MHz/2100 MHz
Dimensions (D % W % H) 72.15 mmⅹ25.70 mmⅹ12.20 mm
Weight Approximately 40 g
Power supply method USB interface
(excluding low powered USB Interfaces)
Operating temperature -10 to +55
Storage temperature -40 to +70
Read the safety information carefully to ensure the correct and safe use of your
wireless device.
Do not use your wireless device under circumstances where use of such devices are
explicitly restricted or where its use may cause danger or interference with electric
devices.
Use your wireless device taking care to follow the rules and regulations set forth •
by hospitals and health care facilities where applicable
Some wireless devices may affect the performance of hearing aids. For any such •
V2.5 16
problem, consult your hearing aid service provider
If you are using an electronic medical device, consult your doctor or device •
manufacturer to conrm whether the radio waves emitted by the Modem may
affect the operation of this medical device
To prevent explosions and res, do not use your wireless device in areas where
inammable and explosive devices may be stored. These areas include but are not
limited to the following:
Petrol stations•
Fuel depots (such as the bunk below the deck of a ship)•
Containers/Vehicles for storing or transporting fuels or chemical products•
Areas where the air contains chemical substances and particles (such as granule, •
dust, or metal powder)
Areas indicated with the “Explosives” sign•
Areas indicated with the “Power off bi-direction wireless equipment” sign•
Areas where you are generally advised to stop the engine of a vehicle•
Observe local laws and regulations while using the wireless device. To prevent •
accidents, do not use your wireless device whilst driving
Radio signals may affect electronic systems used in motor vehicles. For more •
information, consult the vehicle manufacturer
In a motor vehicle, do not place the wireless device over the air bag or in the •
air bag deployment area. In the event of deployment of the air bag, the wireless
device may cause injury due to the extreme forces at play
Observe the rules and regulations of airline companies. When boarding an aircraft, •
switch off your wireless device. Radio signals emitted by the wireless device may
interfere with the aircraft’s electrical systems
Do not allow children to use the wireless device without guidance. Small and sharp
components of the wireless device may cause danger to children or cause suffocation
if swallowed.
Observe the local regulations regarding the disposal of packaging materials, used
wireless devices and accessories. Promote recycling where possible.
This wireless device is in compliance with the essential requirements and other
relevant provisions of the Waste Electrical and Electronic Equipment Directive
2002/96/EC (WEEE Directive).
This wireless device is in compliance with the restrictions on the use of certain
V2.5 17
hazardous substances in electrical and electronic equipment Directive 2002/95/EC
(RoHS Directive).
Observe laws and regulations when using your wireless device. Respect the privacy
and legal rights of others.
It is normal for your wireless device to get hot during operation. Before you clean or
maintain the wireless device, stop all applications and disconnect the wireless device
from your computer
Use your wireless device and accessories with care and in a clean environment. •
Keep the wireless device away from res, lit cigarettes and other direct ame
sources
Protect your wireless device and accessories from water and vapour and keep them dry•
Do not drop, throw or bend your wireless device•
Clean your wireless device with a piece of damp, soft, anti-static cloth. Do not •
use any chemical agents (such as alcohol and benzene), chemical detergent, or
powder when cleaning
Do not leave your wireless device and accessories in a place with a considerably •
low or high temperature
Only use accessories approved by the manufacturer. Contact an authorised service •
centre to address any abnormalities with the wireless device or accessories
Do not dismantle the wireless device or accessories. This will void the warranty•
This wireless device functions through receiving and transmitting radio signals.
Therefore, the connection cannot be guaranteed in all conditions. In an emergency,
you should not rely solely on the wireless device for essential communications.
Your wireless device is a radio transmitter and receiver. It is designed not to exceed
the limits for exposure to radio waves recommended by international guidelines.
These guidelines were developed by the independent scientic organisation
ICNIRP and include safety margins designed to assure the protection of all persons,
regardless of age and health.
The guidelines use a unit of measurement known as the Specic Absorption Rate, or
SAR. The SAR limit for wireless devices is 2.0 W/kg and the highest SAR value for this
device when tested complied with this limit.
Important safety information regarding radiofrequency radiation (RF) exposure:
To ensure compliance with RF exposure guidelines, this device must be used with a
minimum of 1.5 cm separation from the body.
Failure to observe these instructions could result in your RF exposure exceeding the
relevant guideline limits.
V2.5 18
The following approvals and notices apply in specic regions as noted.
The wireless device is approved to be used in the member states of the EU. The
wireless device is in compliance with the essential requirements and other relevant
provisions of the Radio and Telecommunications Terminal Equipment Directive
1999/5/EC (R&TTE Directive).
Federal Communications Commission Notice (United States): Before a wireless device
model is available for sale to the public, it must be tested and certied to the FCC that
it does not exceed the limit established by the government-adopted requirement for
safe exposure.
The SAR limit adopted by the USA and Canada is 1.6 watts/kilogram (W/kg) averaged
over one gram of tissue. The highest SAR value reported to the FCC for this device
type was compliant with this limit.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
* This device should be installed and operated with a minimum distance of 20 cm
between the radiator (USB modem) and your body when using it via USB cable.
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