Hughes HN9000 User manual

1037576-0001
Revision A
March 21, 2008
HN9000 Satellite Modem
Installation Guide

Copyright © 2008 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Revision record
Revision Date of issue Scope
A March 21, 2008 Initial release

Contents
Understanding safety messages..........................................................................................xi
Additional safety symbols.......................................................................................................................xi
Scope and audience............................................................................................................xiii
Part I: Satellite modem installation................................................................1
Chapter 1: Satellite modem overview...................................................3
Supported congurations.............................................................................................................4
Satellite modem specications.....................................................................................................5
Chapter 2: Preparing for installation....................................................7
Installation summary....................................................................................................................8
Conducting a site survey..............................................................................................................9
Instructions for other terminal components..................................................................................9
Power supply information............................................................................................................9
Primary tools and equipment needed for installation.................................................................10
Additional equipment ................................................................................................................11
Use a surge protector......................................................................................................11
Requirements for IFL cables, connectors, and ground blocks.......................................11
A hub may be required...................................................................................................12
Computer requirements..............................................................................................................12
Setting the installer laptop IP address........................................................................................13
Setting an alternate IP address on the installer laptop....................................................14
Chapter 3: Installing the satellite modem...........................................17
Selecting the modem location....................................................................................................18
Modem operating position.........................................................................................................18
Powering up the modem.............................................................................................................18
Connecting the installer laptop to the modem............................................................................19
Entering the installation parameters ..........................................................................................20
Chapter 4: Installing outdoor equipment and antenna pointing......27
Installing the IFL cables.............................................................................................................28
Routing and connecting the IFL cables..........................................................................28
IFL grounding requirement................................................................................28
Labeling the IFL cables......................................................................................29
Connecting the IFL cables to the modem...........................................................29
Pointing the antenna...................................................................................................................30
iii

Chapter 5: Commissioning the satellite modem.................................31
Prerequisites for commissioning................................................................................................32
Monitoring the commissioning process ....................................................................................32
Implementation of second IP address.............................................................................34
Commissioning and installation reference information.................................................34
Commissioning activities and progress messages..............................................34
Registration error messages................................................................................36
Terminal Info parameters...................................................................................37
Troubleshooting installation problems.......................................................................................39
Chapter 6: Activating the HughesNet service....................................41
Connecting the satellite modem to the customer’s computer.....................................................42
The customer’s role – Summary of the activation process.........................................................44
Chapter 7: Completing the installation...............................................51
Printing the System Information page........................................................................................52
Creating a shortcut to the System Control Center .....................................................................52
Installation and activation complete...........................................................................................52
Part II: Reference information.....................................................................53
Chapter 8: System Control Center......................................................55
Accessing the System Control Center........................................................................................56
Creating a shortcut to the System Control Center..........................................................56
System Control Center home page.............................................................................................56
Text links........................................................................................................................57
System Control Center common features...................................................................................58
Button links....................................................................................................................58
System Status button..........................................................................................59
Links in left panel...........................................................................................................60
Icon to access Advanced Pages......................................................................................60
Status and information screens.......................................................................................60
State codes on status and information screens...................................................61
Red ag indicator...............................................................................................62
System Status page.....................................................................................................................62
Reception Information page.......................................................................................................63
Information about selected parameters...........................................................................63
Transmission Information page..................................................................................................64
Information about selected parameters...........................................................................64
Terminal Status page..................................................................................................................64
Information about selected parameters ..........................................................................66
iv
Contents

System Information page............................................................................................................66
State codes..................................................................................................................................67
Viewing the state codes list............................................................................................70
Connectivity Test page...............................................................................................................71
Chapter 9: LEDs....................................................................................73
Front panel LEDs.......................................................................................................................74
LAN port LEDs..........................................................................................................................75
Chapter 10: Troubleshooting................................................................77
Cannot Access the System Control Center.................................................................................78
Testing connectivity to the satellite............................................................................................78
Chapter 11: Advanced Pages................................................................81
Accessing the Advanced Pages..................................................................................................82
Expanding and collapsing menus...............................................................................................83
Opening the Installation sub-menu.............................................................................................84
Chapter 12: Computer settings............................................................85
Understanding the modem address and computer address ........................................................86
If you don't know the modem’s public IP address….....................................................87
Conguring a computer to use DHCP.......................................................................................87
Conguring Windows Vista to use DHCP.....................................................................87
Conguring Windows XP to use DHCP........................................................................89
Conguring Windows 2000 to use DHCP.....................................................................91
Conguring a computer for a public IP address.........................................................................93
Conguring Windows Vista – Public IP address...........................................................93
Conguring Windows XP – Public IP address..............................................................95
Conguring Windows 2000 – Public IP address...........................................................97
Conguring proxy settings.........................................................................................................99
Conguring Internet Explorer to not use a proxy server................................................99
Conguring Netscape to not use a proxy server .........................................................100
Chapter 13: Conformance with standards and directives...............103
Operational and safety requirements for Canada.....................................................................104
Repairs in Canada.........................................................................................................104
Electromagnetic interference (EMI).........................................................................................104
FCC Part 15..................................................................................................................104
Canada Class B warning...............................................................................................105
Acronyms used in this Guide...........................................................................................cvii
v
Contents

Table of Figures
Figure 1: HN9000 satellite modem .................................................................................................................................3
Figure 2: Single-host conguration..................................................................................................................................4
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................4
Figure 4: Private network conguration..........................................................................................................................5
Figure 5: Satellite modem installation summary..............................................................................................................8
Figure 6: Power supply for the HN9000 satellite modem..............................................................................................10
Figure 7: Internet Protocol Properties dialog.................................................................................................................13
Figure 8: Settings for primary and alternate addresses on the laptop............................................................................15
Figure 9: HN9000 in vertical position............................................................................................................................18
Figure 10: Powering up the modem...............................................................................................................................19
Figure 11: Connecting the installer's laptop computer to the modem............................................................................20
Figure 12: System Control Center home page...............................................................................................................21
Figure 13: Icon for opening Advanced Pages................................................................................................................21
Figure 14: Installation screen.........................................................................................................................................22
Figure 15: Example of a GPS receiver display..............................................................................................................23
Figure 16: Terminal Pointing Info screen.......................................................................................................................24
Figure 17: In-line connection of the DAPT ...................................................................................................................28
Figure 18: Connecting the transmit and receive cables..................................................................................................29
Figure 19: Terminal Initialization Sequence in progress................................................................................................32
Figure 20: Terminal Initialization Sequence complete ..................................................................................................33
Figure 21: Terminal Initialization Sequence screen (top part).......................................................................................42
Figure 22: Activation link on System Control Center home page.................................................................................43
Figure 23: Ethernet and other cables (nal conguration)............................................................................................43
Figure 24: Activation link on the customer’s computer.................................................................................................44
Figure 25: Subscriber agreement....................................................................................................................................45
Figure 26: Subscriber agreement with SAN and PIN elds..........................................................................................46
Figure 27: Welcome screen............................................................................................................................................46
Figure 28: Downloading Software screen......................................................................................................................47
Figure 29: Computer veried screen..............................................................................................................................48
Figure 30: Congure Software (HughesNet Tools) screen............................................................................................48
Figure 31: Implement Public IP? screen........................................................................................................................49
Figure 32: Activation Complete screen..........................................................................................................................49
Figure 33: Icon for creating shortcut..............................................................................................................................56
Figure 34: System Control Center home page...............................................................................................................57
Figure 35: Common features on System Control Center screens..................................................................................58
Figure 36: System Control Center button links..............................................................................................................59
Figure 37: Icon for accessing the Advanced Pages........................................................................................................60
Figure 38: Format of status and information screens.....................................................................................................61
Figure 39: Example of a state code................................................................................................................................61
Figure 40: Red ag problem indicator...........................................................................................................................62
Figure 41: System Status page.......................................................................................................................................62
vii

Figure 42: Reception Information page..........................................................................................................................63
Figure 43: Transmission Information page....................................................................................................................64
Figure 44: Terminal Status page (top part).....................................................................................................................66
Figure 45: System Information page (top part)..............................................................................................................66
Figure 46: Examples of state codes................................................................................................................................67
Figure 47: Terminal Connectivity Test page..................................................................................................................71
Figure 48: Front panel LEDs on the HN9000 modem...................................................................................................74
Figure 49: LAN port LEDs............................................................................................................................................75
Figure 50: Satellite loopback connectivity test..............................................................................................................78
Figure 51: Terminal Connectivity Test page..................................................................................................................79
Figure 52: Connectivity Test results page......................................................................................................................79
Figure 53: Icon for accessing Advanced Pages..............................................................................................................82
Figure 54: Advanced Pages example showing the Advanced menu..............................................................................83
Figure 55: Advanced Pages example – Summary Status Results..................................................................................83
Figure 56: Example of Addressing parameters showing available private IP addresses...............................................86
Figure 57: Example of Addressing parameters showing one available public IP address.............................................86
Figure 58: Network connections – Windows Vista........................................................................................................88
Figure 59: Local Area Connection Properties – Windows Vista....................................................................................88
Figure 60: Internet Protocol Properties – Windows Vista..............................................................................................89
Figure 61: Network connections – Windows XP...........................................................................................................90
Figure 62: Local Area Connection Properties – Windows XP.......................................................................................90
Figure 63: Internet Protocol Properties – Windows XP.................................................................................................91
Figure 64: Accessing Local Area Connection Properties – Windows 2000..................................................................98
Figure 65: Local Area Connection Properties Dialog – Windows 2000........................................................................98
Figure 66: Internet Protocol Properties – Windows 2000..............................................................................................99
Figure 67: Network connections – Windows Vista........................................................................................................94
Figure 68: Local Area Connection Properties – Windows Vista....................................................................................94
Figure 69: Internet Protocol Properties – Windows Vista..............................................................................................95
Figure 70: Accessing Local Area Connection Properties – Windows XP.....................................................................96
Figure 71: Local Area Connection Properties Dialog – Windows XP...........................................................................96
Figure 72: Internet Protocol Properties – Windows XP.................................................................................................97
Figure 73: Accessing Local Area Connection Properties – Windows 2000..................................................................98
Figure 74: Local Area Connection Properties Dialog – Windows 2000........................................................................98
Figure 75: Internet Protocol Properties – Windows 2000..............................................................................................99
Figure 76: LAN settings – Internet Explorer................................................................................................................100
Figure 77: Proxy settings in Netscape Preferences window .......................................................................................100
viii
Table of Figures

Table ofTables
Table 1: Specications for the HN9000 satellite modem.................................................................................................5
Table 2: Related installation documents...........................................................................................................................9
Table 3: Power supply specications for the HN9000 satellite modem........................................................................10
Table 4: Commissioning progress messages..................................................................................................................34
Table 5: Reasons for registration errors and corrective actions.....................................................................................36
Table 6: Parameters in Terminal Info section (appears on two installation screens).....................................................37
Table 7: Guidelines for installation troubleshooting......................................................................................................39
Table 8: Button links on System Control Center screens...............................................................................................59
Table 9: Meaning of System Status button colors..........................................................................................................59
Table 10: State codes......................................................................................................................................................67
Table 11: Front panel LED indications...........................................................................................................................74
Table 12: HN9000 standards compliance.....................................................................................................................103
ix

Understanding safety messages
Three types of safety messages are dened according to the severity of the possible hazard each type of message addresses.
This section explains the meaning of the safety alert symbol and specic words that are used in this Guide to
bring your attention to safety information.
Safety messages are identied by a label that includes the safety alert symbol and the word DANGER, WARNING, or
CAUTION, as shown below. The safety alert symbol alerts you to a potential personal injury hazard. To avoid possible
injury or death, read and comply with all safety messages that are designated by this symbol.
These words indicate the severity of the potential hazard, as follows:
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.
The NOTICE label is used for advisory messages not related to personal injury. Failure to heed a NOTICE message
could result in damage to the product or could cause it not to work properly. In some cases failure to heed a NOTICE
message could result in damage to other property.
A notice is not a safety message but is dened here along with safety messages because notices use a label that looks
similar to the safety message labels.
Additional safety symbols
In addition to the generic safety alert symbol , other symbols may be used with safety messages to indicate the
type of hazard.
This document uses this symbol to indicate a safety message that concerns a potential electric shock hazard.
xi

Scope and audience
This Installation Guide explains how to install, commission, activate, and troubleshoot the Hughes HN9000 satellite
modem. It also contains certain reference information concerning operation of the satellite modem.
This Guide is written primarily for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers’ calls
This Guide is written for satellite modem installations in the United States and Canada.
xiii

Part
I
Satellite modem installation
Topics:
•Satellite modem overview
•Preparing for installation
•Installing the satellite modem
•Installing outdoor equipment and
antenna pointing
•Commissioning the satellite
modem
•Activating the HughesNet service
•Completing the installation
1

Chapter
1
Satellite modem overview
The HN9000 satellite modem connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
Topics:
•Supported configurations or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
•Satellite modem specifications
The modem is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the
modem must be connected to a properly aligned satellite antenna. The modem
has an Ethernet port so it can be connected to a computer or to an Ethernet LAN.
Figure 1: HN9000 satellite modem
Note: Acronyms used in this Installation Guide are identied in Acronyms
used in this Guide on page cvii.
3

Supported configurations
This section shows examples of supported congurations using the HN9000 satellite modem.
The satellite modem may be used in a single-host conguration or multiple-host conguration. In a single-host
conguration, the satellite modem is directly connected to the host (a computer), as shown in Figure 2: Single-host
conguration on page 4. The Hughes Internet Gateway is a Hughes-operated satellite station that provides a connection
between the Internet and the satellite. The gateway routes data to and from the Internet and to and from the satellite,
which in turn beams a signal down to the satellite modem to provide Internet connectivity.
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or internet connectivity through an Ethernet
hub, router, or wireless base station. The satellite modem is connected to the hub, router, or wireless base station, as
shown in Figure 3: Multiple-host conguration in an Ethernet wired LAN on page 4.
Note: The customer must provide and congure hub, router, or wireless base station equipment.
Figure 3: Multiple-host configuration in an Ethernet wired LAN
Figure 4: Private network conguration on page 5 shows a private network using two satellite modems at two locations.
The thick broken line shows how the network connects a PC at one location and to a PC at a second location. This
conguration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and is
4
HN9000 Satellite Modem Installation Guide
1037576-0001 Rev. A
Chapter 1

based upon the network design for the customer private network. Typically this type of conguration is used only in
enterprise (business) environments.
Figure 4: Private network configuration
Satellite modem specifications
Table 1: Specifications for the HN9000 satellite modem
1.6 lb (0.73 kg)Weight
2.4 inch (6.1 cm)Width
7.8 inch (19.8 cm)Height
9.0 inch (22.9 cm)Depth
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
Safe operating temperature range
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
TCP/IP (Transmission Control Protocol / Internet Protocol)
protocol suite
Protocol support
One Ethernet port supporting 10BaseT or 100BaseT
operation, RJ-45-switched
Interface ports
See Power supply information on page 9.
Power supplies and power requirements
5
Chapter 1HN9000 Satellite Modem Installation Guide
1037576-0001 Rev. A