Vivago DOMI User manual

CEN9048-27 Vivago DOMI Users Guide
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Vivago DOMI
Care phone solution users guide CEN9048-27 (2019-09-09)

CEN9048-27 Vivago DOMI Users Guide
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Table of contents
What is Vivago DOMI care phone solution? ...............................................................................................4
Vivago DOMI care phone solution functions..............................................................................................5
Vivago CARE watch manual alarm...............................................................................................................................5
Vivago CARE watch button functions..........................................................................................................................5
Alarm recipients and settings ........................................................................................................................................6
Alarm types in the Vivago DOMI care phone...........................................................................................................6
Voice connection..............................................................................................................................................................6
Buttons, loudspeaker and microphone of the Domi POINT care phone...........................................................7
Signals and lights of Domi POINT care phone .........................................................................................................7
Guidance for the alarm recipient..................................................................................................................................7
Automatic alarms..............................................................................................................................................................8
Automatic notifications ...................................................................................................................................................9
Self-diagnostics .................................................................................................................................................................9
Using the Vivago CARE watch ......................................................................................................................10
Fastening the Vivago CARE watch .............................................................................................................................10
When not wearing the Vivago CARE watch ............................................................................................................10
Shower, bath and sauna ...............................................................................................................................................10
Cleaning the Vivago CARE watch................................................................................................................................11
Going out...........................................................................................................................................................................11
Going away from home for a longer period of time..............................................................................................11
Charging the Vivago CARE watch...............................................................................................................................11
Settings of the Vivago CARE watch ...........................................................................................................................12
Service, liability and warranty........................................................................................................................12
Service ...............................................................................................................................................................................12
Liability...............................................................................................................................................................................13
Warranty ...........................................................................................................................................................................13
Installation of Vivago DOMI care phone solution ....................................................................................14
Domi POINT care phone positioning ........................................................................................................................14
Domi POINT care phone range..................................................................................................................................14
Vivago CARE watch - general instructions.................................................................................................14
Appendix 1 Vivago DOMI solution alarm types and settings ................................................................16

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What is Vivago DOMI care phone
solution?
Vivago DOMI care phone solution contains Vivago CARE watch, Vivago Domi POINT care phone at
home and Vivago Vista software at the service provider. The service provider is responsible for
maintaining the server for the Vista software and configuring the Vista software to transfer alarms to
the alarm recipients.
Domi POINT care phone transfers the alarms to the alarm recipients via the Vista server and the
mobile phone network.
The Vivago DOMI care phone solution comprises of the following:
1. Vivago CARE watch, which you should keep on your wrist all the time. Please,
do not take it off when you go to bed or out since the Vivago CARE watch
continuously monitors your activity level. By pressing the alarm button, you can
trigger the alarm yourself. The Vivago CARE watch can also automatically trigger
an alarm if you are immobile too long.
Note! the alarm will not be transmitted to the Domi POINT care phone if you are
out of its range. The alarm system only works at home. The range of the Domi
POINT care phone is about 20 meters indoors.
You can use the Vivago CARE watch as a normal watch. It shows you the time and date and can be
used as an alarm clock. Besides this you can from the display on the watch view things like how much
you slept last night and how active you were last day.
When needed, you can remove the watch from your wrist, but at this time it will not collect any data
or send automatic alarm. In this case you are not secured by the system, so do not forget to put the
Vivago CARE watch back on your wrist. The manual alarm can be triggered even if the Vivago CARE
watch is not on the wrist, as long as you are inside the range of the Domi POINT care phone.
Depending on the service provider, may be possible to add also second Vivago CARE watch to the
system for example to follow well-being of a couple living at home.
2. Domi POINT care phone, which receives information on alarms and your
activity level from your Vivago CARE watch. The Domi POINT care phone
transmits the alarms, notifications and measurement information via the mobile
phone network to the alarm recipient. In case of an alarm the alarm recipient
can talk to you via the Domi POINT care phone and arrange assistance for you
when needed.
The Domi POINT care phone must be plugged into a wall socket for electricity all the time. If there is
a power failure, the rechargeable battery of the Domi POINT care phone will ensure up to two days
(48 hours) of operation with the mains power off. The rechargeable battery will automatically
recharge when mains power is back. It’s recommended that the Domi POINT care phone is installed
as centrally as possible in the flat to ensure good audibility; it can be placed for example in the lobby
or in the bedroom.

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3. Alarm recipient, who receives the alarms and notifications from the Domi
POINT care phone. The alarm recipient will arrange help for you when needed.
The alarm recipient can be a member of a professional alarm center staff, a
family member or a friend. Alarms and notifications can be forwarded to mobile
phones. After an alarm has been sent, the alarm recipient is able to open a
voice connection with you.
Vivago DOMI care phone solution
functions
Vivago CARE watch manual alarm
If you feel that you are in need of help, you should immediately press the Vivago-button (Figure 1)
on the watch until the red light appears on the watch (Figure 2). Do not wait for the system to send
an automatic alarm for you. The red light on the watch lights up for about 15 seconds when the alarm
has been sent. Domi POINT care phone gives a signal when it has received a manual alarm.
Figure 1. Vivago - Button
The manual alarm can be triggered even if the Vivago CARE watch is not on the wrist. It is also
possible to trigger the alarm using the alarm button on the Domi POINT care phone, see Figure 3,
or any additional alarm buttons that may be connected to it.
In case the alarm button was pressed in vain, the alarm request can be cancelled from the STOP-
button in Domi POINT care phone, see Figure 3.
Vivago CARE watch button functions
1VIVAGO -button on the watch is used for triggering the
alarms, except when in the watch settings mode.
2LIGHT -button will switch on the display back light easing
reading of the display in dark environment. The light will turn off
automatically after about 12 seconds.
3MODE -button allows browsing through the different
menus of the watch.

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Figure 2. Vivago CARE watch
Alarm recipients and settings
Vivago DOMI care phone can be configured with the alarm recipients, the alarm types in use, and
settings for the alarms including the day/night settings as well as delays in certain alarms. Settings
can be changed when needed. You should agree with your Vivago DOMI service provider about the
alarm recipients and the settings in Vivago DOMI care phone before taking the system in use. The
alarm types and settings of the Vivago DOMI care phone which, depending on the service, can be
changed for individual customers are described in Appendix 1 .
Alarm types in the Vivago DOMI care phone
The following table lists different types of alarms in the Vivago DOMI care phone in general level.
Availability of different alarm functionalities may vary depending on the service or service provider.
A detailed list of alarms with their settings is listed in the Appendix 1 .
Alarm types
Manual alarm via the alarm push button
Automatic alarms
Automatic notifications to inform about changes in well-being
Technical alarms to inform about the condition of the Vivago CARE
watch and the Domi POINT care phone
The watch wearing information: watch off/on wrist.
User’s presence at home
Voice connection
When the Vivago CARE watch user has made an alarm, the Domi POINT care phone sends it to the
alarm recipient via the Vista server and the mobile phone network. After an alarm has been received
the alarm recipient can discuss with you via the loudspeaker and microphone in the Domi POINT
care phone device and arrange help for you if needed.
A nurse or an alarm recipient can also call to the Domi POINT care phone via mobile or landline
telephone. In this case the Domi CARE phone gives an audio signal. The Vivago CARE watch user
can accept the incoming voice call by pressing the Vivago-button until the red light in the watch
lights up. The voice connection can also be established by pressing the red alarm button on the
Domi POINT care phone.
When the voice connection is open, the alarm recipient can tune the volume of the loudspeaker in
the Domi POINT care phone by pressing numbers 4 or 6 in the dial pad of the mobile or the landline
telephone device. (4 = down; 6 = up).

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Figure 3. DOMI care phone
Buttons, loudspeaker and microphone of the Domi POINT care phone
1Microphone in the bottom cover
2Nurse In -button
3Stop -button
4Nurse Out -button
5Loudspeaker
6Alarm Button
Signals and lights of Domi POINT care phone
Situation
Audible signal
LED lights
The power supply is not
connected
Signal every few seconds
Blue light blinks with low
frequency
The care phone initializes its
functions
No signal
Blue light blinks
The care phone is operational,
and alarm is not active
No signal
Blue light is on
An alarm has been raised with
the alarm button on the watch
or care phone
Signal for a short period
Red light is on
An incoming call
Tune until the call is answered.
No change
Guidance for the alarm recipient
Depending on the service, the alarm recipient receives alarm via the Vivago MOBILE application or
as a text message in their mobile phone. Then they can acknowledge the alarm and set up a voice
connection with the care phone from the Vivago MOBILE application or by sending the letters
received in the text message in a reply text message.

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Domi POINT care phone has a call back feature which enables calling back to the Domi POINT care
phone within call back time after the last alarm from the user. During the call back time the voice
connection opens automatically between the alarm recipient and Domi POINT care phone’s user.
It’s recommended that alarm recipient stores the phone number of the Domi POINT care phone into
their phone. With this number they can contact their relative’s or client’s care phone later on.
If the voice connection is not needed, the alarm recipient can just acknowledge the alarm in the
Vivago MOBILE application or by sending a text message reply with the letter or letters for the plain
acknowledgement in the received text message.
Automatic alarms
Vivago DOMI care phone sends automatic alarms in the following cases:
“Deterioration” alarm is triggered if it detects that you have been inactive longer than normal (the
sensitivity level can be adjusted by service provider). During the night-time the alarm is triggered
earliest after one hour longer than normal inactivity and during the day-time the delay is in minimum
half an hour.
When you start using the Vivago CARE watch, it will study your normal activity pattern for day and
night and register your normal inactive periods. During the first few days when the system is learning
the activity pattern there may be unnecessary alarms, as well as later on if there appears a change in
your activity pattern. The system will continuously learn the current activity pattern even after the
adaptation period.
“Low temperature” alarm is triggered if the watch detects that the watch temperature has dropped
under 28 °C (82 F), and your activity has been low for at least for 30 minutes.
Figure 5. Received ALARM on Vivago
MOBILE application of a relative.
Figure 4. Received text message
alarm on mobile phone display.

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Automatic notifications
Vivago DOMI care phone sends automatic notifications in the following cases:
“Daytime activity low” notification is given if your mean daytime activity (from 8:00 to 20:00) during
the last few days shows a deteriorating trend. Your alarm recipient may contact you to ask your
condition.
“Circadian rhythm weak” notification is given if your circadian rhythm during the last few days shows
a deteriorating trend. Your alarm recipient may contact you to ask your condition.
“Passivity Notification” is triggered if the watch detects that you have been passive for a long period
during the daytime, i.e. you have moved only very little. The notification is sent for example in case
you have slept 4 –5 hours during the daytime between the hours of 10:00 to 20:00.
Self-diagnostics
The Vivago DOMI care phone continuously monitors its own performance. If the system identifies a
fault, it will automatically send a relevant fault message to the alarm recipient. For example, if the
power source of the Domi POINT care phone is disconnected it gives a signal immediately and
repeats it every 5 seconds. It’s possible to mute the signal for two hours by pressing the STOP button
on the care phone shortly. After two hours the signal will be repeating again. As an exception the
signal will be silent during the night-time (22:00 –8:00 by default). The signal will mute when the
power source is connected again.
The Vivago CARE watch and the Domi POINT care phone will send automatically alarms if the battery
is draining. Domi POINT care phone sends “Base station mains failure” alarm after one hour it has
been disconnected from the power source.

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Using the Vivago CARE watch
Fastening the Vivago CARE watch
Wear the watch on your weaker hand. If you are right-handed, please fasten the watch on your left
hand and vice versa. Fasten the watch on your wrist so that it feels comfortable and does not restrict
your wrist movements. However, please note that it should be tight enough to ensure that the bottom
face of the watch is in close contact with your skin, even when you move your arm around. This is
important, because your watch can only monitor the activity level and physiological signals when it
is in direct contact with your skin. The watch is too loose if it can be rotated.
The watch detects whether it is on the wrist or not. If the watch is removed from the wrist or it is too
loose on the wrist, it stops measuring activity and “WRIST” text starts blinking on the display. In
addition, a “Watch off wrist” – alarm will be sent to the alarm recipient.
Don’t put paddings or any other material between the watch and the wrist. If one side of your body
is paralyzed, the Vivago CARE watch must be used on the wrist that is not paralyzed so that activity
measurement and automatic alarms are reliable. Make sure that you can make an alarm with the
alarm button. If you have to use the watch in your immobile hand, the automatic alarms can be
configured off.
Agree the settings with the service provider before taking the system into use. Appendix 1
summarizes the alarms and their settings.
When not wearing the Vivago CARE watch
When you take the Vivago CARE watch off your wrist, it shouldn’t be left under direct sunlight or a
place where it can be heated. Do not leave it within reach of children or pets.
If the Vivago CARE watch is off your wrist for more than the defined alarm delay, the system will
automatically send a “Watch off wrist”-notification to your alarm recipient. The alarm is sent only if
the watch was within the range of the Domi POINT care phone when it was taken off the wrist.
Please remember to put the Vivago CARE watch back on your wrist as soon as possible.
If the Vivago CARE watch has not been used for a very long time, a test alarm is recommended.
Shower, bath and sauna
The Vivago CARE watch can be worn in the shower and bath. It is waterproof. This enables you to
send an alarm while taking a shower or bathing. Please do not wear the watch in hot environments
for example in the sauna.
If you forget or are for some reason unable to put your watch back on, the system will automatically
send a “Watch off wrist”-notification to the alarm recipient when the Vivago CARE watch has been
off your wrist longer period of time than the defined alarm delay.

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Cleaning the Vivago CARE watch
Regular cleaning of the watch is important to ensure that the measurement function works properly.
If the watch is in constant use, it is good to clean it once a week. You can wash the watch with running
water and use mild hand dishwashing detergent liquid. Dry the watch and the wrist thoroughly before
fastening the watch.
Do not use washing liquids that contain solvents like alcohol. These might damage the plastic parts
of the watch. Do not scrape or scratch your watch.
Going out
You may move freely with your Vivago CARE watch. If you go out, do not remove your Vivago CARE
watch. You do not need to inform anybody or press any button. When you have gone out, the
DOMI solution will send “Out of range alarm” to the alarm recipient within a delay, see details in
Appendix 1 .
Even if you are several days out of the Domi POINT care phone’s range, the watch will continue to
measure your activity when on wrist. From the display on the watch you can follow your activity level
and sleep time wherever you are. In addition, the watch works as a normal wristwatch.
The alarms and activity level transmission to server work only within the range of the base station,
around 20 meters from the Domi POINT care phone. Depending on the construction material of
your house it may work in some parts of your garden as well. It’s possible to measure the range of
the Domi POINT care phone with test alarms. Agree about the test alarms with your alarm recipient(s).
Going away from home for a longer period of time
If you are leaving your home for a longer period of time, for example going on vacation, please
inform your alarm recipient(s) about your absence. You can leave the watch home. Also inform the
alarm recipient when you have returned home. Do not turn off the power from the electric mains.
Do not unplug the Domi POINT care phone from the power supply.
Do remember to charge the Vivago CARE watch and make a test alarm when you return home and
take the watch in use again.
Charging the Vivago CARE watch
The watch is assembled with a rechargeable battery, which needs to be charged with the charger
delivered with the package. A charged battery lasts for 2 –4 months.
A symbol of a battery appears on the left upper side of the display when the battery is getting empty,
see the Figure 7. The text “BATT” will also blink on the display. The watch will send a “Watch recharge.
battery empty” notification to the alarm recipient.
The battery should be charged as soon as possible, but at latest within three days to make sure that
the watch works properly. However, if the battery has drained and the watch has turned off it will
turn on automatically when connected to the charger. It takes 1 –2 hours to charge an empty battery.

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Place the charger on the watch as shown on the Figure 6 and plug the charger into a power socket.
Place the charger on the same side as the MODE button. Make sure that the charger is correctly
placed on the watch and in contact with the charging contacts at the bottom of the watch.
When the charger is correctly attached and it starts to charge the watch, a symbol of the charging
process appears on the display.
When the battery is full the charge animation stops and there appears a “Battery full” – symbol on
the display. A “Watch battery full” notification will now be sent to the alarm recipient. You can now
detach the charger from the watch and the power socket.
Note! If the watch battery isn’t fully charged or the charging is interrupted for some reason, the
battery symbol doesn’t turn off. When the watch battery is fully charged, the battery symbol turns
off.
Settings of the Vivago CARE watch
Please take a look at the Quick Reference Guide delivered in the package together with the Vivago
CARE watch.
Service, liability and warranty
Service
Regular cleaning of the Vivago CARE watch is essential to assure the correct operation of the product.
The rechargeable battery of the watch must be charged every 2 –4 months. The watch automatically
informs about the need for charging on its display and with the technical notification sent via the
Domi POINT care phone to the alarm recipient.
Damaged Vivago CARE watches, Domi POINT care phones and device interfaces can be serviced by
Vivago Ltd, via your local supplier.
Figure 7. Vivago CARE watch indicates with
the battery symbol when the battery is nearly
empty
Figure 6. Vivago CARE watch connected to
the charger

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Liability
The Vivago DOMI care phone constantly monitors its own technical performance. If there is a
malfunction, it will automatically send a notification to the alarm recipient. The alarm recipient can
then take the necessary measures to fix the situation.
A malfunction in the mobile phone operator’s network can prevent the alarms to proceed to the
alarm recipient. Under no circumstances, is the manufacturer liable for any indirect damages caused
by the system not making or transmitting an alarm or making unnecessary alarms.
The manufacturer assumes no liability for malfunctions of the system, which are caused or occasioned
by the system not being used and maintained in the manner described in the operating instructions.
Warranty
The Vivago system carries a warranty for 24 months from the date of purchase. The warranty covers
the cost of repairing any defect in the system caused by faults in assembly, manufacture or raw
materials.
The warranty does not cover any damage that is caused or occasioned by improper use or user’s
negligence. It does not cover any damage caused by the system not being used and maintained in
the manner described in the operating instructions, nor by an external factor outside the
manufacturer’s reasonable control or normal wear and tear.

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Installation of Vivago DOMI care phone
solution
Note! Errors in installation or maintenance may be dangerous, prevent the correct operation of the
device, and may void the product warranty.
If you want to change the phone numbers of the alarm recipients or other settings in the Vivago
DOMI care phone, please contact your service provider.
Domi POINT care phone positioning
It is recommended that the Domi POINT care phone is installed as centrally as possible in the flat to
ensure a good audibility; it can be placed for example in the lobby or in the bedroom. To ensure the
connection between the watch and the base unit, you should avoid placing the base unit in the
vicinity of a computer, a record player, a television, fluorescent lamps and also be placed as far away
as possible from any fuse boards. Thick stonewalls and metal constructions may also prevent data
transfer between the watch and Domi POINT care phone.
Domi POINT care phone range
The alarms work only within the range of the base station, around 20 meters from the Domi POINT
care phone. Depending on the construction material of your house range may reach to some parts
of your garden as well. It is possible to measure the range of the Domi POINT care phone with test
alarms. Agree about the test alarms with your service provider.
Vivago CARE watch - general instructions
Important!
The Vivago DOMI care phone is NOT a substitute for proper medical care. The Vivago system should
never be used for delaying medical help.
General
• The system can only help when it makes an automatic alarm or when you trigger a manual alarm.
Make sure that you understand the limits of the device and the safety that it provides.
• The Vivago CARE watch is a safety device, which aims to detect the changes in the user’s activity
level as comprehensively as possible, but the system does not detect most minor deviations. This
means that you should never postpone calling for help, if you are concerned for your safety or
wellbeing.
• In emergency situations, do not wait for the automatic alarms created by the system. Always in an
emergency situation, if you are able to do so, press the manual alarm button until the red alarm
indicator light turns on.

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• The Vivago CARE watch must not be removed for the night as this may cause false alarms. The
Vivago CARE watch cannot send automatic alarms when taken off wrist.
• The system only operates when the Domi POINT care phone is registered to the mobile phone
network.
• Normally the Vivago CARE watch does not send an automatic alarm if you are able to send a
manual alarm, or if the change in your physiological state is not significant. For example, pain attack,
mental confusion, slowly decreased activity level and other mild changes may not necessarily send
an alarm if you are still able to move.
• The Vivago CARE watch is manufactured of non-irritant components, but if you notice any allergic
reactions, please contact your local supplier.
• After the "Watch recharg. Battery empty" notification, the watch needs to be charged within three
days. If the battery drains out and the watch turns off, you can’t make an alarm with the watch.
• Major changes or intermittent swings in your physiological condition within a scope of few days
may interfere with your personal profile study and consequently affect reliability or result to extra
alarms being generated.
• Very thin skin tissue or, alternatively, excessive fluid retention in the wrist area may cause
malfunction in the system.
• Do not use washing liquids that contain solvents like alcohol. These might damage the plastic parts
of the watch.
• Do not try to open the Vivago CARE watch as this may cause damage to it. This should only be
done by authorized individuals.
• Do not drop, hit or shake the products. Rough handling may damage the electrical circuits inside
the product.
• Do not paint the product. Paint may prevent proper operation of the product.
• Use only the power cords, chargers or power supplies delivered with the product.
• The Vivago system alarm settings can be modified to suit individual needs. Any specific alarm
feature may be deactivated by remote programming if necessary.
• The system uses radio signals and the mobile telephone network, whose transmission cannot be
guaranteed in all circumstances.

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Appendix 1 Vivago DOMI solution alarm
types and settings
The alarm types, notifications and messages and their availability or delivery may vary depending on
the service settings, service type, region, and service provider.
If you want to have changes to the individual settings contact your service provider.
Alarm type
Setting
Default
value
Individual
setting
Service
setting
Acute alarms
Manual alarm
Manual alarm block time:
10 sec–30 min
10 sec
X
X
Deterioration
alarm
Fast, Normal, Slow
Slowest
Normal
X
X
Low temperature
alarm
X
Individual alarms
High Activity
Activity limit, time to
exceed the limit
X
X
Low Activity
Activity limit, time to go
under the limit
X
X
Notifications
Passivity
notification
X
Circadian rhythm
weak
Sensitivity, rate of
change
X
X
Daytime activity
low
Sensitivity, rate of
change
X
X
Going away
from home
Out of range
Alarm delay:
15 min–240 min
or
Not in use
120 min
X
X
Back in range
X
In case of Device
Interface
User gone out
Alarm delay:
1 min –60 min
or
Not in use
Not in
use
X
X
User come home
X
Technical alarms
of the Vivago
CARE watch
Watch recharg.
Battery empty
X
Watch battery full
X
Watch charging
X
Watch off wrist
Alarm delay:
5 min - 240 min
or
Not used
120 min
X
X
Watch back on
wrist
X

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Alarm type
Setting
Default
value
Individual
setting
Service
setting
Watch loose
X
Watch connection
failure
X
Watch malfunction
X
Technical alarms
of the Vivago
DOMI care
phone
Base station mains
failure
X
Base station mains
OK
X
Base station
battery nearly
empty
X
Base station not in
use
Alarm delay: 1 h–72 h
3 h
X
X
Base station OK
X
Setting Description
Setting
Default value
Individual
/service
setting
Call back time in case of an alarm
Time 1 min–60 min
15 min
X
SMS Alarms
X
MOBILE application alarms
X
Voice connections
X
Nursing visits functions
X
Extra alarm sources / devices
X
Number of watches assigned
1 –2 pcs
1 pcs
X
Watch user’s MOBILE app access
X
Relatives’ MOBILE app access
X

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Vivago® develops smart safety and wellbeing solutions for preventive care. The innovative solutions
cover the whole chain of care from home care to assisted living, care homes, hospitals and
rehabilitation.
Vivago’s solutions increase the feeling of safety with automatic alarms and by providing wide range
of wellbeing information to support daily care and to follow-up the effectiveness of care. Real-time
notifications inform about changes in the person’s wellbeing and it enables care providers to react
proactively and focus on individual care.
Vivago Ltd
Itsehallintokuja 6
FI-02600 Espoo,
Finland
www.vivago.com
Contact us!
expor[email protected]
Tel. [phone]