Vivo MOUNT-E-UP80D User manual

MOUNT-E-UP80D Remote & Mobile App
Instruction Manual
TUYA SMART
DOWNLOAD TUYA SMART APP
Scan the QR code with your mobile device or follow the link
for helpful videos and specifications related to this product.
https://vivo-us.com/products/mount-e-up80d
SKU: MOUNT-E-UP80D
[email protected]om www.vivo-us.com 309-278-5303
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If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified
technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or
serious injury. Do not use this product for any purpose that is not explicitly specified in this manual and do not exceed weight
capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or inappropriate use.
WARNING!
REMOTE CONTROL INSTRUCTIONS
Button Functions
Setting Up & Pairing the Remote Reset Mode
Troubleshooting
UPWARD
MOVEMENT
NOTE: SIDE
ARROWS HAVE
NO FUNCTION
USING ARROW KEYS
Press and hold the button for the mount to begin
liing. Release when at desired height. To lower the
mount, press and hold the button until desired
height reached.
USING MEMORY FUNCTIONS
Use the up and down arrow buttons to set your desired TV height. Then press and hold any of the
Memory Buttons for 3 seconds. The mount will beep once to indicate that the location has been
saved. To return to a preset, simply press the acommpanying recall button. For example, to return to
Memory Setting 1, press .
LOWEST HEIGHT LIMIT SETTING
Short press the button 5 times. The mount will beep aer each press, with a two beeps emitted
at final press. This indicates the current height is now saved as the lowest height setting. the lowest
height limit will be erased if the li is ever reset.
The Mount Does Not Respond to Remote Control
Solutions - TV Mount
1. System Error: The system may have encountered an error. If the mount emits three
beeps aer pressing a button on the remote, the system needs to be reset. Please
follow the instructions above for resetting the mount.
2. Overheated: If the mount beeps four times aer pressing a button on the remote,
the system has overheated. Allow the mount to cool down for 30 minutes before
attempting to use again.
3. Disconnected Cord: A cord may be loose or no longer connected. Check all power
connections and proceed.
4. Incorrect Operation: If the mount emits one beep aer attemping to perform
a function, it may be an incorrect operation attempted. Please refer to “Button
Functions” for proper functions of remote.
Solutions - Remote Control
1. Operating Distatance: The remote may be too far away from the mount and out of
proper range. Move closer to the mount so that you are within the 30  (10m) range of
remote.
2. Low Batteries: Batteries may be low or dead. Replacement batteries and attempt use
again.
3. Broken Remote: If not LED light is found on remote when in use, the remote
may be faulty. Please contact our Product Support Team at 309-278-5303
or [e-mail].
DEFAULT SETTING
Short press the button and the mount will automatically retract to the lowest position. To stop it,
press the again.
DOWNWARD
MOVEMENT
MEMORY
SET 
MEMORY
SET 
MEMORY
RECALL 
MEMORY
RECALL 
STOP/RETRACT/
RESET
SET
Install two AAA batteries (not included) in the
remote. Plug the mount in.
Press the side button on Control Unit (G) using
a pencil or small tool. The li will beep once,
indicating the li is ready to be paired with the
Remote (K). Press the button on the remote.
The li will beep for 10 seconds, and then emit
one final beep to indicate successful paring.
Long press the button for 3 seconds until you hear a beep and the mount begins to move
downwards. Once it reaches the bottom, it will pop up slightly and stop. The mount will emit two beets
indicating sucessful reset.
SETSET
K
G
SETSET

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Setting Up & Creating Account
MOBILE APP INSTRUCTIONS
DOWNLOAD TUYA SMART APP IN YOUR APP STORE
TUYA® SMART
Mobile App
TURN ON WIFI
Before you begin, ensure that Wifi is
switched on your phone.
CREATE ACCOUNT
Open Tuya Smart App and select Sign-Up from
start screen. Follow on screen prompts.
Only one Tuya Smart account can be synced to
mount at one time.
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Mount Stops Working Mid-Operation & Emits Long Beep
TV Mount is Making Abnormal Noise or Sound
Solutions:
1. Obstruction: There may be an obstruction blocking the movement of the mount.
Check for any objects or obstructions and remove before proceedng.
2. Weight Capacity Exceeded: The TV may exceed the maximum allowed weight
capacity of the mount. Check to ensure your TV is not more than 130 lbs/60 kg.
3. Motor Wire: There may be a faulty wire or broken connection. Attempt to reset
mount. If unsuccessful contact our Product Support Team at 309-278-5303
or [e-mail] for further assistance.
Solutions:
1. Power Connections: Check to ensure all cables are properly connected or in
place. If noise persists, please ontact our Product Support Team at 309-278-5303
or [e-mail] for further assistance.
PREPARING MOUNT TO CONNECT
Before pairing to app, ensure that you
have paired the mount to the remote.
Short press the “mem2” button on the
remote five times, aer each press you
will hear a beep and at the fih press
two beeps, which indicates the mount is
ready to be paired with the app.
ADD DEVICE
Tap Add Device or the + icon in upper
right corner to begin device pairing.
Pairing App to Mount
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MOTORIZED TV SOLUTION
Your TV Mount will show under Add Device
as Motorized TV Solutiuon. Select this device
and tap + to continue.
CONNECT TO WIFI
Select your Wifi from available list and
enter password to enable mount access.
Unpairing Mount
from App
DEVICE ADDED SUCCESSFULLY
Once connection is made, a confirmation
screen will show. From here, you can tap
the icon to change the name of your TV
mount, if desired.
Motorized Tv Solution
Add Device Done
Being added
1 device(s) being added
Motorized Tv Solution
Add Device Done
Tap to add this device
1 device(s) being added
MOUNT ADDED
Mount has been added successfully.
Click on mount name to activate controls.
New Home...
All Devices
Motorized TV Solution
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From the Home screen, locate your TV mount,
then long press to open device options. Select
Remove Device at the bottom of the screen
to unpair the mount from your app. OR short
press 5 times on the app. The mount will
beep aer each press, with two beeps emitted
at final press, indication successfully unpairing
of the app.
CONNECTION SCREEN
If Wifi connection was successful, connection
to your TV mount will begin. Please allow
10-60 seconds for connection process to be
completed.
DISCOVERING DEVICES
Screen will begin searching for nearby
devices. Tap Add next to Discovering
Devices when it appears.
Searching for nearby devices. Make sure your device has
entered pairing mode.
Discovering devices...
Add
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UPWARD
MOVEMENT
DOWNWARD
MOVEMENT
MEMORY
SET 
MEMORY
SET 
MEMORY
SET 
MEMORY
RECALL 
MEMORY
RECALL 
MEMORY
RECALL 
STOP
Button Functions
Syncing Other Mobile Devices
HOME MANGEMENT
Select the icon to navigate to the Home
screen. Tap Home Management.
CREATE A HOME
Tap Create A Home to proceed.
To allow other mobile devices to control the TV mount, you will need to first create Home in
the app and then invite other users to your Home.
SET UP HOME
Complete required information to set up a
HOME and tap SAVE to continue.
Please note: The Home Name has a 25
character limit.
HOME
Return to Home Management screen and
tap the Home you just created.
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NOTE: SIDE
ARROWS HAVE
NO FUNCTION
USING ARROW KEYS
Press and hold the button for the mount to begin liing. Release when at desired height. To lower
the mount, press and hold the button until desired height reached.
USING MEMORY FUNCTIONS
Use the up and down arrow buttons to set your desired TV height. Then press and hold any of the
Memory Buttons for 3 seconds. The mount will beep once to indicate that the location has been
saved. To return to a preset, simply press the acommpanying recall button. For example, to return to
Memory Setting 1, press .
DEFAULT SETTING
Short press the button and the mount will automatically retract to the lowest position. To stop it,
press the again.

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INVITE OTHER MEMBERS
Tap Add Member and choose an invitation
method. New users will receive link to
download Tuya Smart app with an invitation
code to join your Home. Users will need
to download app and create an account to
procced.
ENTER INVITATION CODE
Enter the code that was received with the
invitation and tap to continue.
HOME ADDED
The new Home will now show under Home
Management.
JOINING A HOME
Once app is installed and registered, new
user will tap the ME ( ) icon on the bottom
of the screen. From that screen, tap Home
Management and then Join a Home.
Join a home
Please contact with the administrator to get
invitation (Home Settings > Add Member)
Invitation code
My Home...
No devices
Add Device
CHANGING HOME SCREEN
Select the icon to navigate to the Home
screen. Tap the next to My Home... at
the top of the screen.
SELECT NEW HOME
From dropdown, select the name of the
new home you were invited to.
Please note: You may be asked to allow
Wifi permissions.
DEVICE ADDED
New home screen will now show mount.
Click on mount name to activate controls.
No devices
Add Device
N
Add
D
e
v
ice
My Home...
New Home Name
Home Management
New Home...
All Devices
Motorized TV Solution
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910
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LAST UPDATED: 08/03/2023
REV1
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
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