Vivotek Supreme SD8363E-M User manual

User’s Manual
SD8363E/63E-M Speed Dome
Network Camera
1080P • 20x Zoom • NEMA 4x • IP66 •
Extreme Weatherproof
Rev. 1.2

VIVOTEK
2 - User's Manual
Table of Contents
Overview.......................................................................................................................................................4
Revision History ......................................................................................................................................4
Read Before Use.....................................................................................................................................5
Package Contents ...................................................................................................................................5
Symbols and Statements in this Document.............................................................................................5
Physical Description ............................................................................................... 6
Installation ....................................................................................................................................................9
Hardware Installation .....................................................................................................9
Network Deployment .............................................................................................................................18
Software Installation ..............................................................................................................................21
Ready to Use.........................................................................................................................................22
Accessing the Network Camera .................................................................................................................23
Using Web Browsers.............................................................................................................................23
Using RTSP Players..............................................................................................................................25
Using 3GPP-compatible Mobile Devices...............................................................................................26
Using VIVOTEK Recording Software ....................................................................................................27
Main Page ..................................................................................................................................................28
Client Settings ............................................................................................................................................34
Conguration ..............................................................................................................................................39
System > General settings ....................................................................................................................40
System > Homepage layout .................................................................................................................42
System > Logs ......................................................................................................................................45
System > Parameters ...........................................................................................................................46
System > Maintenance..........................................................................................................................47
Media > Image ....................................................................................................................................51
Media > Video .......................................................................................................................................61
Media > Audio........................................................................................................................................65
Network > General settings...................................................................................................................66
Network > Streaming protocols ...........................................................................................................74
Network > DDNS .................................................................................................................................78
Network > SNMP (Simple Network Management Protocol)..................................................................83
Security > User Account........................................................................................................................84
Security > HTTPS (Hypertext Transfer Protocol over SSL) ........................................................85
Security > Access List .........................................................................................................................92
PTZ > PTZ settings ..............................................................................................................................97
Event > Event settings ........................................................................................................................102
Applications > Motion detection........................................................................................................... 116
Applications > DI and DO .................................................................................................................. 119
Applications > Audio detection ..........................................................................................................120
Recording > Recording settings .........................................................................................................122
Local storage > SD card management................................................................................................127

VIVOTEK
User's Manual - 3
Local storage > Content management ............................................................................................................... 128
Appendix ................................................................................................................................................................. 130
URL Commands for the Network Camera.......................................................................................................... 130
Technical Specications ..................................................................................................................................... 216
Technology License Notice................................................................................................................................. 217
Electromagnetic Compatibility (EMC)................................................................................................................. 218

VIVOTEK
4 - User's Manual
Overview
VIVOTEK SD8363E is part of the SUPREME series product line offering 1080p Full HD
resolution with superb image quality. Adopting a 20x optical zoom lens, the SD8363E is able
to capture details at top-notch quality. The IP66- and NEMA 4X-rated housing protects the
camera body against rain, dust, and corrosion within a wide temperature range of between
-40°C to 55°C. This feature ensures operation under extreme weather conditions and hazardous
environments. It is especially suitable for monitoring wide open indoor/outdoor spaces such as
airports, highways and parking lots where high-level reliability and precision are always required.
The SD8363E supports high-performance H.264/MPEG-4/MJPEG compression technology
and offers extra smooth video quality with resolution up to 30 fps @ 1080p. Boasting WDR Pro
technology, the SD8363E can also cope with challenging lighting conditions and generate image
quality close to the capabilities of the human eye. With a sophisticated pan/tilt mechanism, the
camera provides fast, precise movement with continuous 360-degree pan and 220-degree tilt.
Users can also easily control the lens position via a mouse or a joystick to track the object of
interest and set up to 256 preset positions. With the built-in auto tracking feature, the SD8363E
provides instantaneous reaction to suspicious moving objects in wide area locations before
operators are aware of activity.
As with all VIVOTEK true day/night cameras, the SD8363E features a removable IR-cut lter,
maintaining clear images 24 hours a day. With audio detection, by recognizing increases
or decreases in sound volume, an additional layer of intrusion detection is ensured. Zoom
enhancement provides 60x optical zoom at 640x360 resolution by which VGA-level bandwidth
is used to obtain image details as high as 1080p resolution. With other advanced features such
as SD/SDHC/SDXC card slot, 802.3at compliant PoE Plus and 60 fps high quality video, the
SD8363E is the best choice for the most demanding outdoor surveillance applications.
Revision History
■ Rev. 1.0: Initial release
■ Rev. 1.1: Updated and corrected Auto-tracking specications. Removed the patrol tour number for it is
currently not supported.
■ Rev. 1.2: Corrected and added a note about preset positions and the available positions for patrol.

VIVOTEK
User's Manual - 5
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
Package Contents
■ SD8363E/63E-M (-M species the camera that comes with a dehumidier unit)
■ Wall Mount Bracket / Screws
■ Waterproof Connectors / Terminal Blocks / Ethernet Cable / Ground Wire
■ Screws / Alignment Sticker / T25 Stardriver / Seal Ring / Desiccant Bags
■ Quick Installation Guide
■ Software CD / Warranty Card
■ PC/ABS /Smoked Dome Cover / IO Combo Cable (Separately Purchased)
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING! or IMPORTANT!: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.

VIVOTEK
6 - User's Manual
Physical Description
Lens
Outer View
Status LED
Network LED
Reset Button
This drawing shows a camera with its dome cover
removed.
Inner View
Board-to-board Connector
SD/SDHC/SDXC Card Slot
Camera Body
The card slot is accessed by removing the top
section using the T25 stardriver.

VIVOTEK
User's Manual - 7
Status LED
Item LED status Description
1 Steady red Power on and system booting
Red LED off Power off
2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)
Steady red & Green LED off Network failed
3Red blinking every 0.15 sec. & Green blinking
every 1 sec.
Upgrading rmware
4Red blinking every 0.15 sec. & Green blinking
every 0.15 sec.
Restoring default
Hardware Reset
The reset button is used to reset the system or to restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, restore the factory settings and install again.
Reset: Press and release the recessed reset button with a paper clip or thin object. Wait for the
Network Camera to reboot.
Restore: Press and hold the recessed reset button for a while to restore. Note that all settings
will be restored to factory default.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 32GB, 64GB, and other preceding
standard SD cards.
Ethernet 10/100 RJ45 Plug
Spring Contacts for Dehumidier
General I/O Terminal Block
Ethernet
DI GND
DI4
DI3
DI2
DI1
DO2
DO1
DO+(12V)
AC24V
AC24V
Reserved
MIC IN
Line OUT
Audio GND
RS485-
RS485+
Interface Section

VIVOTEK
8 - User's Manual
DI/DO Diagram
Please refer to the following illustration for the connection method. Please note that the
maximum load on the DO pins is 50mA.
Gnd
Camera Power
Input
Output
+12
VDC
Max.
VDC
Switch
BJT transistor
Gnd
Camera Power (DO+ 12V)
Input
Output
+12
VDC
VDC
Switch
BJT transistor
Relay Relay
1. The camera can be driven by an Ethernet connection to a PoE Plus switch (30W output). You
can connect both the PoE Plus and the 24V power for fail-safe redundancy.
2. If the installation requires heating in the winter (<-5ºC), you require approximately 60 Watts of
power to drive the embedded heater. You can either connect the 24V power lines or a High
Power PoE power injector (separately purchased).
IMPORTANT:

VIVOTEK
User's Manual - 9
Installation
Hardware Installation
RJ45 Cable Dimension (unit: mm)
Use CAT5e cables only.
1. Connecting RJ45 Ethernet Cable
12
3
45
6
78
(D) (B) (C)
(A)
(E)
Components of the Waterproof
Connector
Screw Nut (C)
Housing (D)
Gasket (E)
Seal (B)
Sealing Nut (A)
100
Prepare an Ethernet cable
and strip part of the sheath.
Insert the housing into the
screw nut.
Insert the seal into the hous-
ing.
Insert the stripped Ethernet
cable through the sealing nut
and the housing.
Clamp the cable with
an RJ45 plug.
Push the RJ45 plug into
the housing, then secure
the sealing nut tightly.
Attach the gasket to the
front of the housing.
Assembling Steps
Recommended cable gauge: O.D. 5.5~7
Connect the Ethernet cable to the RJ45 cable and secure
the connectors tightly.

VIVOTEK
10 - User's Manual
2. Connecting Power and I/O Wires
If you need to connect I/O wires and 24V power, disassemble the top section of the camera. It is highly
recommended to complete the following before you can mount the speed dome camera at the installation
site:
Skip this section and move to Section 3-3 if you connect the Ethernet cable only.
1-3
1-2
1-1
Plan the wire length and complete cabling to the
Interface Section
Cabling through the dome cap and waterproof
connectors
Connect with the mount bracket
2-1. Cabling through the Waterproof Connectors
Components of the Waterproof Connector
Seals (C)
Housing (D)
Sealing Nut (E)
Seal (B)
Screw Nut (A) • Wire range: 13~16AWG (1.2~1.8mm)
• A socket wrench for the M20 hex nut is required.

VIVOTEK
User's Manual - 11
1. Disassemble the components of the waterproof connector into parts (A) ~ (E) as
shown above.
2. Remove the plastic stopper from the bottom of the dome cap and keep the M20 hex
nut for later use.
3. Depending on the number of wires, remove seals (C) from the rubber seal (B).
4. If you have external devices such as sensors and alarms, feed IO wires through the
waterproof connector (E --> D --> B --> A) as the illustrated below. Note that there are
16 holes on the seal (B), and wire range is beteen 1.2 and 1.8mm.
5. Push the seal (B) into the housing (D).
6. Secure the sealing nut (E) tightly.
(E)(D)(B)(A)
(C)
(B)
(D)
2-2. Connect cables:
Ethernet
DI GND
DI4
DI3
DI2
DI1
DO2
DO1
DO+(12V)
AC24V
AC24V
Reserved
MIC IN
Line OUT
Audio GND
RS485-
RS485+
AC24V DI GND
AC24V DI4
Reserved DI3
MIC IN DI2
Line OUT DI1
Audio GND DO2
RS485- DO1
RS485+ DO+(12V)
Wire range: 13~16AWG
Strip length: 6~7mm
Screw: M2
1. Use a small-size at-blade screwdriver to secure IO
wires to the included terminal blocks. You may also
purchase an IO combo cable from VIVOTEK.
M20 hex
nut

VIVOTEK
12 - User's Manual
2. Feed the Ethernet cable and IO wires through the mounting bracket, the openings on the
dome cap, and to the interface section. Attach the rubber seal plug to dome cap for water
proong.
1. IO wires are user-supplied.
2. Avoid touching the circuit boards to prevent damage by electro static discharge.
NOTE:
3. Secure the included ground wire to the dome cap, pass it through the mount bracket, and con-
nect the other end to a grounded conduit later.
4. Remove seal from the breathe hole on the top section if your camera comes with the dehu-
midier.
Mount bracket
Dome cap
Interface Section
2
3
4

VIVOTEK
User's Manual - 13
Combine the components of the top section.
1. Press the seal ring into the groove on the interface section. Use the black machine screws
(M4x8) to attach the interface section to the dome cap. Note that you should orient and align
the spring contacts with the dehumidier unit on the dome cap.
2. Secure the dome cap to the mount bracket.
3. Use the included hex wrench to secure the connection.
When done, the top section will look
like this. You can now carry the cam-
era and the top section
to the installation site.
Mount
Bracket
Interface Section
Board-to-board
Connector
Dehumidier Unit
1-3. Connect with the Mount Bracket
1
2
3
Seal Ring

VIVOTEK
14 - User's Manual
2. Mounting the Network Camera
243,8140
200
107,8
165,5
10
R5
225,2
20
9
13,9
R253,2
156
170,06
3mm Hexagon Socket
Headless Set Screw
Cable Clamp
1-1/2" (PS11)
Shown below are the dimensions of the wall mount bracket and its mounting holes:
You can nd the installation instructions on VIVOTEK’s website for
other options such as parapet mount: http://www.vivotek.com/web/
product/accessories.aspx

VIVOTEK
User's Manual - 15
IMPORTANT:
If your camera comes without the dehumidier,
you should examine whether the color of the
silica gel inside the chassis has turned red. If so,
you should replace the desiccant bag.
To replace the desiccant bags:
1. Remove the dome cover by loosening 4 T25
anti-tamper screws.
2. Replace the desiccant bags by attaching them
rmly to the inside of the chassis.
3. Re-install the dome cover.
Note that it takes approximately 2 days
to suppress the moisture level to 30% or
lower, either using the desiccant bags or the
dehumidier. Before that, condensation may still
be observed from on the dome cover.
HD WDR Pro

VIVOTEK
16 - User's Manual
1
23
5
4
HD WDR Pro
1. The camera weighs 3.66kg. Select a rigid mounting location to prevent vibration to the
camera. Attach the alignment sticker to the wall.
2. Drill 4 pilot holes (10mm in diameter and 4cm deep) into the wall, and then hammer in
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
3. Secure the wall mount bracket to wall using 4 sets of captive washers and nuts.
4. Align the camera with the wall mount bracket.
5. Tighten 3 included screws using a Phillips screwdriver. Make sure all parts have been
securely tightened.
1. Mounting with Ethernet Connection Only
Before mounting the camera, install an SD card if you prefer recording to local storage.
NOTE:

VIVOTEK
User's Manual - 17
1
23
4
5
6
4
HD WDR Pro
HD WDR Pro
HD WDR Pro
Alignment Mark
C Mark
1. The camera weighs 3.66kg. Select a rigid mounting location to prevent vibration to the
camera. Attach the alignment sticker to the wall.
2. Drill 4 pilot holes (10mm in diameter and 4cm deep) into the wall, and then hammer in
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
3. Secure the wall mount bracket to wall using 4 sets of captive washers and nuts.
4. Align the camera body with the top section. Align the alignment mark on the camera with that
on the interface section. Push the camera up to match the top section.
5. Rotate the camera clockwise until its alignment mark is aligned with the "C" mark.
6. Use the included T25 stardriver to tighten the 3 anti-tamper screws from the top. Make sure
all parts have been securely tightened.
2. Mounting with Ethernet & I/O Wires

VIVOTEK
18 - User's Manual
Network Deployment
Setting up the Network Camera over the Internet
There are several ways to set up the Network Camera over the Internet. The rst way is to set
up the Network Camera behind a router. The second way is to utilize a static IP. The third way is
to use PPPoE.
Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow
the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 21 for
details.
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ Secondary HTTP port: 8080
■ RTSP port: 554
■ RTP port for audio: 5558
■ RTCP port for audio: 5559
■ RTP port for video: 5556
■ RTCP port for video: 5557
If you have changed the port numbers on the Network page, please open the ports accordingly
on your router. For information on how to forward ports on the router, please refer to your
router’s user’s manual.
3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).
Use the public IP and the secondary HTTP port to access the Network Camera from the
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
LAN (Local Area Network)
Router IP address : 192.168.0.1
WAN (Wide Area Network )
Router IP address : from ISP
Cable or DSL Modem
POWER COLLISION
LINK
RECEIVE
PARTITION
12345
Internet

VIVOTEK
User's Manual - 19
Internet. Please refer to Network Type on page 66 for details.
For example, your router and IP settings may look like this:
Device IP Address: internal
port
IP Address: External Port (Mapped port on the
router)
Public IP of router 122.146.57.120
LAN IP of router 192.168.2.1
Camera 1 192.168.2.10:80 122.146.57.120:8000
Camera 2 192.168.2.11:80 122.146.57.120:8001
... ... ...
Congure the router, virtual server or rewall, so that the router can forward any data coming
into a precongured port number to a network camera on the private network, and allow data
from the camera to be transmitted to the outside of the network over the same path.
From Forward to
122.146.57.120:8000 192.168.2.10:80
122.146.57.120:8001 192.168.2.11:80
... ...
When properly congured, you can access a camera behind the router using the HTTP request
as follows: http://122.146.57.120:8000
If you change the port numbers on the Network conguration page, please open the ports
accordingly on your router. For example, you can open a management session with your router
to congure access through the router to the camera within your local network. Please consult
your network administrator for router conguration if you have troubles with the conguration.
For more information with network conguration options (such as that of streaming ports),
please refer to Conguration > Network Settings. VIVOTEK also provides the automatic port
forwarding feature as an NAT traversal function with the precondition that your router must
support the UPnP port forwarding feature.

VIVOTEK
20 - User's Manual
General Connection
HD WDR Pro
1. Connect the Network Camera's Ethernet cable (CAT5e) to a PoE Plus switch. A 30W PoE
output port alone can not drive the onboard heater, and hence if using the PoE switch alone,
the application does not apply in low-temperature condition. 30W PoE plus can only drive the
camera when it is working at a temperature higher than -5ºC.
HD WDR Pro
When using a non-PoE switch
Use a High Power PoE power injector (separately purchased) capable of 60W output to connect
between the Network Camera and a non-PoE switch. Sufcient power is required for low tem-
perature conditions when the onboard heater is activated.
Non-PoE Switch
High Power PoE
Power Injector
2. Connect the power wires to an AC 24V power adaptor (user-supplied). The AC 24V adapter
can drive the camera and the onboard heater.
You can connect both power sources for redundancy in power supply.
Power over Ethernet (High Power PoE)
AC 24V 3.5A Adapter
(User-supplied)
IEEE 802.3at PoE Switch (30W output)
and / or
Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera.
Please refer to LAN on page 66 for details.
Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to
PPPoE on page 67 for details.