Vivotek ND9541P User manual

VIVOTEK - Built with Reliability
User's Manual - 1
Rev. 1.6.1.11
Rev. 1.0
User’s Manual
ND9541 / ND9441 Network Video Recorder
H.265 • 32-/16-CH • 16 port PoE • 4 HDDs • ONVIF • PoE Management • Fisheye Dewarp •
HDMI/VGA Monitor Display • RAID • VIVOCloud • POS Integration
ND9541P / ND9441P
Rev. 1.8

VIVOTEK - Built with Reliability
2 - User's Manual
Table of Contents
Chapter One Hardware Installation and Initial Conguration .................................................................................... 10
Introducing the Network Video Recorder ............................................................................................................. 10
Special Features ........................................................................................................................................... 10
Safety ............................................................................................................................................................ 11
Chassis Dimensions .................................................................................................................................. 12
Physical Description ........................................................................................................................................... 13
LED Indicators...................................................................................................................................................... 36
Power Up and Power Down ................................................................................................................................. 37
Section One Management over a Local Console...................................................................................................... 38
Chapter Two Introduction to the Local Console Interface.......................................................................................... 38
2-1. How to Begin.......................................................................................................................................... 40
2-2. Operation on Camera View Cell............................................................................................................. 46
2-2-1. PTZ Panel........................................................................................................................................... 46
2-2-2. Digital zoom Panel.............................................................................................................................. 49
2-2-3. Play Recording Clips Panel ................................................................................................................ 50
2-2-4. DI/DO.................................................................................................................................................. 51
2-2-5. Others ................................................................................................................................................. 51
2-2-6. Right-click Commands........................................................................................................................ 52
Chapter Three Conguation Using the Local Console .............................................................................................. 54
The Main Control Portal ....................................................................................................................................... 54
3-1. Layout .................................................................................................................................................... 54
3-2. DI/DO ..................................................................................................................................................... 54
3-3. Search recording clips ........................................................................................................................... 55
3-3-1. Time Search................................................................................................................................. 55
3-3-2. Alarm Search ............................................................................................................................... 59
3-3-3. POS Search................................................................................................................................. 63
3-3-4. Smart Search II............................................................................................................................ 66
3-3-5. Smart VCA event search ............................................................................................................. 69
3-3-6. Storyboard ................................................................................................................................... 77
3-4. Export recordings................................................................................................................................... 81
3-5. Settings .................................................................................................................................................. 83
3-5-1. Settings - Overview...................................................................................................................... 83
3-5-2. Settings - Camera - Management................................................................................................ 84
3-5-3. Settings - Camera - Recording .................................................................................................... 91
3-5-4. Settings - Camera - Recording .................................................................................................... 92
3-5-5. Settings - Camera - Media........................................................................................................... 94
3-5-6. Settings - Camera - Image......................................................................................................... 102
3-5-7. Settings - Camera - Motion Detection........................................................................................ 105
3-5-8. Settings - Camera - PTZ settings .............................................................................................. 106
3-5-9. Settings - Camera - Port forwarding .......................................................................................... 108

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3-5-10. Settings - Camera - Update rmware ..................................................................................... 109
3-5-11. Settings–Alarm–Alarm .............................................................................................................111
3-5-12. Settings - Alarm - Email .......................................................................................................... 124
3-5-13. Settings - System - Information .............................................................................................. 125
3-5-14. Settings - System - Maintenance............................................................................................ 126
3-5-15. Settings - System - Display..................................................................................................... 127
3-5-16. Settings - System - PoE management.................................................................................... 128
3-5-17. Settings - System - UPS......................................................................................................... 130
3-5-18. Settings - System - Log .......................................................................................................... 131
3-5-19. Settings - System - VIVOCloud service.................................................................................. 133
3-5-19. Settings – System - Customer support................................................................................... 134
3-5-20. Settings - User........................................................................................................................ 135
3-5-21. Settings–User-Login / Logout ................................................................................................. 137
3-5-22. Settings - Storage................................................................................................................... 138
Storage Volume RAID Levels..................................................................................................................... 140
Settings - Storage - Scheduled backup............................................................................................... 144
3-5-23. Settings - Network .................................................................................................................. 147
Settings - Network - IP ........................................................................................................................ 148
Settings - DDNS.................................................................................................................................. 149
Settings–Service ................................................................................................................................. 150
3-6. POS .................................................................................................................................................... 154
3-7. Trend Micro IoT Security Service........................................................................................................ 156
3-8. Information .......................................................................................................................................... 158
Section Two Management over a Web Console .................................................................................................... 159
Chapter Four Login and Getting Started ................................................................................................................ 160
4-1. Login .......................................................................................................................................................... 160
4-2. Graphical Layout and Screen Elements - Liveview.................................................................................... 164
4-2-1. Camera List Panel ........................................................................................................................... 165
4-2-2. Layout .............................................................................................................................................. 167
4-2-3. Layout contents ............................................................................................................................... 168
4-2-4. Logo & Menu ................................................................................................................................... 168
4-2-5. View Cell panel ................................................................................................................................ 169
Adding Cameras to View Cells................................................................................................................... 169
4-2-6. PTZ panel ........................................................................................................................................ 178
4-2-7. Alarm panel...................................................................................................................................... 180
4-3. Graphical Layout and Screen Elements - Search recording clips.............................................................. 184
4-3-1. Camera List Panel ........................................................................................................................... 185
4-3-2. Search Recording Clips Layout ....................................................................................................... 186
4-3-3. Logo & Menu ................................................................................................................................... 186
4-3-4. View Cells in Search Recording Clips.............................................................................................. 187
Search Recording Clips Control Panel ...................................................................................................... 188
4-3-5. Alarm Panel ..................................................................................................................................... 190
4-3-6. Calendar Panel ................................................................................................................................ 191
Chapter Five System Settings................................................................................................................................ 192

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Chapter Six Operation............................................................................................................................................. 194
6-1. Liveview ...................................................................................................................................................... 194
6-1-1. Placing Cameras into the Layout...................................................................................................... 194
6-1-2. PTZ and Other Screen Controls ....................................................................................................... 198
6-1-3. Audio................................................................................................................................................. 201
6-1-4. Camera Properties and Controls ...................................................................................................... 202
6-1-5. Alarm Panel ...................................................................................................................................... 203
6-1-6. Layout view Control Buttons ............................................................................................................. 204
6-2. Search Recording Clips .............................................................................................................................. 205
6-2-1. Begin Playback and Search for Past Recordings ............................................................................. 205
6-2-2. Past Alarms and Bookmarks............................................................................................................. 206
6-2-3. Synchronous Playback ..................................................................................................................... 207
6-2-4. Export media..................................................................................................................................... 208
6-2-5. Time Search...................................................................................................................................... 209
Technical Specications .......................................................................................................................................... 211
Safety and Compatibility.......................................................................................................................................... 215
1. The NVR is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
NOTE:
Use the NVR only with a DC power supply that is UL listed, and limited power source (LPS)
certied. The power supply should bear the UL listed and LPS marks. The power supply should
also meet any safety and compliance requirements for the country of use.
1. La NVR ne doit être raccordée qu’à des réseaux PoE, sans routage vers des installations
extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL, avec
une sortie PoE.
REMARQUE :
n’utilisez la NVR qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec une
alimentation limitée (LPS) certiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de sécurité et
de conformité relatives au pays d’utilisation.
NOTE:

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User's Manual - 5
Revision History
* Rev. 1.0: Initial release.
* Rev. 1.1: Updated with H.254 HEVC Advance licensing information.
* Rev. 1.2: New hardware and rmware supports the following:
1. Decoding capability up to 1080px8, 480fps.
2. Supports 4K local display.
3. Supports Scheduled backup to FTP. See page 144.
4. Supports Customized camera stream management for forceful conguration of recording
streams. See page 94 for information.
5. Status and event prompt at the lower center of the screen.
6. Supports the automated remote access between NVR and VAST software. See page
150 for information.
* Rev. 1.3: New hardware and rmware supports the following:
1. Supports connections to legacy cameras via RTSP. See page 85.
2. Supports Trend Micro IoT Security Service and related options. See page 156.
3. Supports plug-in-free web sessions using Chrome and Firefox browsers. Currently only
1 Live view or 1 Playback window is allowed per session. See next page for details.
4. Added the login/logout options. See page 137.
* Rev. 1.4: for rmware rev. 3.0 and above.
- Supports Smart Search II for VCA (Video Contents Analysis) Smart Motion detection. The
occurrences of Smart Motion alerts can be quickly searched and retrieved from stored videos.
See page 66 for details.
- Supports 3D counting analysis and scheduled reports.
- Supports event monitoring & event search for Smart VCA, Smart 360, and Smart Motion
video analytics. See page 69. The triggers from VCA analytics detections can also be
congured into system alarms. When triggered, the related video clips can be exported.
- Cybersecurity management for cybersecurity alert, event log, (page 157) and event logging.
The NVR comes with TrendMicro security package, and can receive cyber attack information
from cameras. Also, these events can be collected by the VAST software.
- Added the protection for access to live view from unauthorized users. See page 137.
- Updated the description for the Alarm search function. See page 59.
* Rev. 1.5:
- Reected the changes of an added SATA power connector for the staggered spin-up feature,
and a new Delta power supply.

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* Rev. 1.6: for rmware rev. 3.1 and above.
- Supports camera connection via IPv6, and web console to NVR via IPv6. See page 31 and
page 159 for details.
- Supports port forwarding for Internet access to individual cameras managed by the NVR.
- Supports camera rmware update for either single or batch camera update. See page109.
- Added more camera setting parameters:
* Day & Night.
* White balance & 3D noise reduction.
* Exposure.
* Focus.
* Privacy mask.
* Lens conguration.
- Supports PoE management in the web console (ND94/9541P only), and Trend Micro event
search.
* Rev. 1.7: for rmware rev. 3.2 and above.
- Modied the description for the PoE power management functionality. See page 128.
- Supports Customer support for debug log and remote access. See page 134 for information.
* Rev. 1.8: for rmware rev. 3.2 and above.
- Changed the description for the Stop buzzer button available on the web console overview
page. See page 83 for information.
- Added alarm trigger sources and actions. See page 112 for information.

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User's Manual - 7
A) Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating
ambient temperature of the rack environment may be greater than room ambient. Therefore,
consideration should be given to installing the equipment in an environment compatible with the
maximum ambient temperature (Tma) specied by the manufacturer.
B) Reduced Air Flow - Installation of the equipment in a rack should be such that the amount of
air ow required for safe operation of the equipment is not compromised.
C) Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous
condition is not achieved due to uneven mechanical loading.
D) Circuit Overloading - Consideration should be given to the connection of the equipment to the
supply circuit and the e󰀨ect that overloading of the circuits might have on overcurrent protection
and supply wiring. Appropriate consideration of equipment nameplate ratings should be used
when addressing this concern.
E) Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained.
Particular attention should be given to supply connections other than direct connections to the
branch circuit (e.g. use of power strips)."
IMPORTANT:

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Limitations on text entry length:
* User account: 64 alpha-numeric characters
* Account password: 64 alpha-numeric characters
* Path name: 256 alpha-numeric characters
* Supports all printable ASCII (0x21-0x7E) characters and space (ox20) for password.
!"#$%&\'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklm
nopqrstuvwxyz{|}~
* IP domain name: host.xxx.yyy.zzz - 63 bytes; total: 253 bytes
* Email account: local@domain_name_part - local -63bytes
domain_name_part - 253 bytes.
The NVR also supports the VIVOCloud Retail app. Please refer to the VIVOCloud Retail app
User Guide for details.
IMPORTANT:
The following are the limitations for web access using the non-IE browsers:
1. Playback: fast forward, back forward, next frame buttons are not available.
2. Snapshot and Auto screen ratio not available on Safari.
3. Web browsers supported:
- Chrome v68.0.3440 and later o󰀩cial version
- Firefox v61.02 and later o󰀩cial version
4. OSes supported:
- Windows
■ Windows 7, 64 bit
■ Windows 10
5. Minimum PC hardware requirements:
1. CPU: Intel i5 4th generation and higher
2. RAM: 4GB and higher
NOTE:
セキュリティ基準（新規則第 34 条の 10)
「本製品は 電気通信事業者（移動通信会社、固定通信会社、インターネットプロバイダ等）
の通信回線（公衆無線 LAN を含む ）
に直接接続することができません。本製品をインターネットに接続する場合は、必ずルータ等
を経由し接続してください。」

VIVOTEK - Built with Reliability
User's Manual - 9
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitate an installation, function, or
process.
WARNING! or IMPORTANT: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the
Network Camera is installed; then carefully read and follow the instructions in the Installation
chapter to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the
URL Commands of the Network Camera section serves as a helpful reference to customizing
existing homepages or integrating with the current web server.
Package Contents
■ ND9541P, ND9441P, ND9541, or ND9441
■ Power cord
■ Software CD
■ Quick Installation Guide
■ Mouse
■ Screws and HDD brackets
■ Slide rails (separately purchased)
The operating system and management software are installed on a ash memory mounted on
the main board. Except for running the plug-ins for the onscreen control on a web console, there
is no need to install software.
NOTE:

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10 - User's Manual
Chapter One Hardware Installation and
Initial Conguration
Introducing the Network Video Recorder
VIVOTEK’s ND9441P and ND9541P are H.265 Linux-based standalone NVRs with embedded
PoE. Equipped for up to 16-CH/32-CH network cameras, the NVRs both support 16x 802.3 at/af
PoE ports which feature PoE Management function to help users troubleshoot the physical layer
structure. Both also display the PoE power information, providing for a more convenient and
smarter installation.
The ND9441P/ND9541P also supports remote and mobile access via VIVOCloud and iViewer
apps for both iOS and Android handheld devices. The VIVOCloud app provides instant push no-
tification and direct video playback functions when triggered by an alarm notification, providing
users with a flexible and intelligent NVR for seamless use in small to medium sized video sur-
veillance applications.
With H.265 compression technology and embedded with 4 HDD’s providing up to 32TB, the
ND9441P/ND9541P offers greater than 30% more recording capacity than H.264 systems. This
advancement provides users with more storage space for longer durations of video recording. In
addition, the RAID 0/1/5 configurations provide further data security in the rare event of a hard
drive failure.
For high-quality and detailed images, the ND9441P/ND9541P supports a maximum network
camera resolution of 12-Megapixels. To intelligently manage bandwidth while maintaining this
high-quality, the “Auto Adaptive Stream” function will adjust the display resolution automati-
cally for each different layout type. Furthermore, the NVR supports VIVOTEK’s fisheye network
camera “Fisheye Dewarp” function, which provides multiple de-warping modes in live view and
playback, ensuring the correct angle of video view and detailed information for flexible usage.
Lastly, to quickly and intuitively find any target event, the ND9441P/ND9541P is equipped with
the “Story-Board Search” function, which provides a glimpse of past recordings over an intuitive
timeline.
The ND9441P/ND9541P supports HDMI and VGA local video output, so users can control the
GUI OSD interface via mouse & keyboard, eliminating the need for a separate PC to search vid-
eo or playback from the NVR. Additionally, the intuitive and friendly VIVOTEK GUI design gives
users a smoother control experience than ever before.
Special Features
● Runs on embedded Linux
● 1 x HDMI and 1 x VGA for local display
● 4 x HDD bay, for a max. capacity of 24TB
● 2 x Gigabit RJ45 Ethernet ports;
● 3 x USB Ports (2 USB 2.0 in front and 1 USB 3.0 in Back)
● Size: 430 mm (W) x 400 mm (D) x 44.5 mm (H). Weight: 3.87kg.
● 32- or 16-CH Live View & 4-CH Synchronous Playback (web console)
● H.265 / H.264 / MJPEG
● Supports RAID0, 1, 5. volume configuration.

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User's Manual - 11
Safety
 Connect the system to an earthed main power outlet.
 Never open the housing of the power supply unit.
 Install and operate the system only in a dry, weather-proof location.
Observe the following safety factors:
• Is there visible damage to the system or power cord?
• Is the system operating correctly?
• Has the system been exposed to rain or moisture?
• Has the system been in a long storage under harsh conditions or exposed to
unconforming stress?
The relevant electrical engineering regulations must be complied with at all times during
installation.
Ensure that all maintenance and repair work is handled by qualified personnel such as
electrical engineers or network specialists.
 Read this manual before installing or operating the system. The documentation contains
important safety instructions about permitted uses.
The rated AC input is: 100-240V~ 6-3A, 60-50Hz; the max. consumption: 295W
ND9441, ND9541: DC input - 56V, 2.32A, max power consumption: 76W.
If a fault occurs, disconnect the power cord from the power supply.
Do not install the system close to heaters or other heat sources. Avoid locations with direct
sunlight.
All ventilation openings must not be blocked.
Use only the cables shipped with system or use appropriate cables that can withstand elec-
tromagnetic interference.
● PTZ Support
● Snapshot / Export Media
● Digital zoom Video Control
● VIVOCloud for effortless access from cell phones using a QR code
● Terminal block pins for DI/DO and RS-485 connection.
● Configuration Backup / Restore
● Compatible with VIVOTEK VAST Central Management Software*
● Integration with VIVOTEK Network Cameras
● VIVOTEK iViewer Support (iOS/Android cellphone/hand-held devices)
*The VIVOTEK VAST Central Management Software is not included in the package.

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Chassis Dimensions
430
400
44.5
7
140 92.1 92.1
IMPORTANT:
1. Installation and maintenance service should only be performed by qualied technicians.
2. At all times, maintenance of the inside of the chassis should be carried out after all power is
disconnected.

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User's Manual - 13
Physical Description
Front View
Rear View
4
5
1 23
6
9
1
2
345
6
7
8
10
11
1System status LED
2Recording activity LED
3Network uplink status/activity LED
4HDD activity LED (#1 ~ 4)
5USB 2.0 ports for mouse, keyboard, or joystick
6#1 ~ 16 PoE port status/activity LED
1PoE ports # 1 to #16 7Audio IN
2Net 1 RJ45 port - GbE uplink 8VGA
3Net 2 RJ45 port - GbE uplink 9DI/DO terminal block
4HDMI 10 Reset button
5 USB 3.0 port 11 Power socket (100/240 Vac), w/ a power
button
6Audio OUT
1

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14 - User's Manual
IMPORTANT:
It is important to leave a clearance of 25cm behind the chassis. The clearance is required to
ensure an adequate airow through the chassis to ventilate heat.
25cm
SATA hard disk(s) are user-supplied. The network video recorder can readily accommodate
most of the o󰀨-the-shelf SATA hard drives.
Hardware Installation
2
To ensure normal operation, maintain ambient airow. Do not block the airow around chassis
such as placing the system in a closed cabinet.
1. Use a screwdriver to loosen the retention screw on the sides of the chassis. Slide the top
cover back, and then remove the top cover.
NOTE:
You can also use the Reset button to restore system defaults. Press and hold down the button
for longer than 5 seconds. The system should start restoring defaults.
1

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User's Manual - 15
2. Secure the HDD brackets to the hard drives.
2
Label side
3. Note the locations of hard drives and the connectors on the main board.
3
12
3
4
1
3
4
2
1234
HDD connectors
HDD positions
SATA Power
SATA Data

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SATA Data SATA Power
4. Connect SATA data and power cables to the hard drives.
4
SATA Power
1234

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User's Manual - 17
5
6. When done, install the top cover.
5. Secure the hard disks to the mounting positions in the chassis with its label side facing up,
and the connectors facing the inside of the chassis. The sample drawing below shows the
position of drive #2.
6
12
3
4
1234
1
3
4
2

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Rack-mounting (Optional, and the slide rails are separately purchased)
x4
If you need to install the NVR system into a rack cabinet,
1. Remove the foot pads from underneath the chassis.
2. Unpack the rack-mount rails' package, and detach the inner rails from the rail assembly.
Detach the inner rail by pressing on the release tab.
Inner rail
Release tab
If you have either a round-holed or square-holed rack, install cage nuts or clip nuts to the
desired positions on the rack posts.
The instructions below are based on the installation to a 4-post equipment rack.
The slide rails apply to rack cabinet of a depth of 700 to 900mm. With 4 hard drives, the
chassis can weigh up to 7kg.
IMPORTANT:

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User's Manual - 19
3. Secure the inner rails to the sides of the chassis using the M4 screws.
M4 x6
Locking Clip to the rear
4. Secure the L-shape brackets to the front- and rear-ends of outer rails using the black round
head screws and washers. Do not completely tighten the screws yet. Adjust the length of slide
rails by extending and matching the rails between rack posts.
M4 screws

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The side w/ a locking clip to the front
Adjust the length of rails to match the rack posts.
5. Secure the slide rails to rack posts using the #10 screws.