VKI Technologies Eccellenza Express User manual

VKI Publication # 100267-001 August 8, 2013
Operating Manual
Contact:
Customer Service – Service à la clientèle
800.567.2951
Technical Support – Soutiens technique
888.854.0207

Eccellenza Express – Operating Manual
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Table of Contents
Safety Information..............................................................................5
Specifications......................................................................................7
Equipment Overview (Exterior)...........................................................8
Equipment Overview (Interior)...........................................................9
Unpacking .........................................................................................10
Plumbing the Machine.......................................................................11
Water Filter.......................................................................................13
Scalehammer™..................................................................................13
Initial Coffee Water Level Adjustment ..............................................14
Filling the Coffee Bean Hoppers ........................................................15
Filling the Powder Hoppers ...............................................................17
Checking the Water Temperature......................................................19
Emptying the Waste Bin ....................................................................20
Viewing & Resetting the Counters.....................................................22
Error Counter .................................................................................23
Vend Counter .................................................................................24
Total Counter..................................................................................26
Clearing Message Counters...............................................................27
Programming ....................................................................................28
Enter the Set-Up Menu Password ......................................................28
Set-Up Menu Structure ....................................................................31
Set Coffee Menu..............................................................................32
Set Coffee Product .....................................................................32
Set Coffee Water........................................................................32
Set Grinder Time........................................................................32
Beverage Product and Water Settings...........................................33
Set Powder Menu ............................................................................36
Set Powder Product ....................................................................36
Set Powder Water ......................................................................36
Set Powder Pulses......................................................................36
Secondary Settings ....................................................................37
Set Hot Water Menu ........................................................................37
Set Hot Water Times ..................................................................37
Set Press & Hold Hot Water .........................................................37
Set Brewer Menu.............................................................................38
Set Top Pause............................................................................38
Set Bottom Pause.......................................................................38
Set Pouring Time........................................................................38
Set Maximum Cups per Carafe.....................................................38
Brewer Settings .........................................................................39
Double Cup Setting ....................................................................42

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Table of Contents
Set Interface Menu..........................................................................43
Language Setting.......................................................................43
Interface Settings ......................................................................44
Enable/Disable Buttons...............................................................44
Setting the Buzzer Pitch/Volume ..................................................47
Moving Cup Size Button Position ..................................................48
Set Default Cup Size & Strength...................................................50
Setting the Clock........................................................................51
Set Message Menu ..........................................................................52
Enable/Disable Messages ............................................................52
Setting Reminder Message Timers................................................52
Message Settings .......................................................................52
Setting the Message Counters......................................................54
Waste Container Message Settings if Using a Waste Chute ..............56
Counters Menu................................................................................57
Error Counters...........................................................................57
Beverage Counters.....................................................................57
Cash Counters ...........................................................................57
Resetting Counters.....................................................................57
Set Vending Menu ...........................................................................58
Set Beverage Prices....................................................................58
Force Vending............................................................................58
Money System Type ...................................................................58
Bill Denomination Setting............................................................58
Secondary Settings ....................................................................59
Set Gram Throws Menu....................................................................60
Set Gram Throws – Coffee...........................................................60
Set Gram Throws - Powder..........................................................60
Set Powersaving Mode.....................................................................63
Water Tank Temperature Setting ......................................................64
Empty Water Tank (to Valve Level) ...................................................66
Rinse Cycles ......................................................................................68
Brewer Rinse Cycle..........................................................................68
Quick Brewer Rinse Cycle.................................................................69
Powder (Whipper) Rinse Cycle ..........................................................70
Maintenance......................................................................................71
Daily..............................................................................................71
Weekly ..........................................................................................71
Monthly .........................................................................................72
Every 6-12 Months..........................................................................72
Sanitization – Milk System ...............................................................73
Removing the Brewer........................................................................74
Installing the Brewer ........................................................................76
Draining the Water Tank ...................................................................78
Error Messages..................................................................................79
Information in this document is subject to change without notice.

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Safety Information
Your safety is very important to us. It is imperative that you read and understand
this safety information before proceeding with the installation and operation of this
coffee maker.
This coffee maker is designed for indoor use ONLY and must never be
installed outdoors.
The installation of this equipment must comply with all municipal,
state/provincial, and federal electrical and plumbing codes.
Installation and servicing of this equipment must only be
performed by qualified personnel.Do not attempt to install or service
this equipment if you are not qualified as it may result in personal injury.
There are no user-serviceable parts inside the equipment.
This equipment must be installed in a location with an ambient
temperature between 5°C-35°C (40°F-95°F).
The main water supply pressure must be between a minimum of 20psi
and a maximum of 100psi.
This equipment must be positioned so that the wall plug and the main
power switch are both easily accessible.
Do not connect the coffee maker to a voltage supply other than the
voltage indicated on the serial number decal.
Do not immerse this coffee maker or any part of this equipment in liquid.
Do not install the equipment in an area where water spray is present.
This coffee maker must be installed securely on a level surface. If it does
not appear to be a stable location, select another installation location.
Keep hands clear of the dispensing area at the front of the coffee maker.
Liquids being dispensed are extremely hot and can cause severe
burns.
Never disconnect the coffee maker by pulling on the service cord, and
never use the coffee maker if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service
cord that is available from your distributor or the manufacturer of this
equipment.
This equipment must be used specifically for the purpose for which it is
designed. The manufacturer is not responsible for damage or injury
resulting from improper use of this equipment.

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Safety Information
Never attempt to override the safety features incorporated into the
equipment. They are there for your protection and should never be
bypassed under any circumstances.
Always switch the power off and disconnect the service cord when
cleaning the interior of the coffee maker. Components inside the coffee
maker can cause electrical shock resulting in personal injury.
If the coffee maker is not working properly or appears to have a fault,
switch off the power, disconnect the service cord and call an authorized
technician immediately for service. Only qualified personnel should
perform service on this equipment.
Use caution when servicing the water heater or the outlet valves as they
may be extremely hot and can cause severe burns.
Use caution when working inside the coffee maker as there may be sharp
edges on some components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watches, etc.) when
servicing the coffee maker.
Use only original manufacturer replacement parts in this coffee
maker. Unapproved replacement parts can result in personal injury, fire
and/or further damage to the equipment.
Do not allow children to access this equipment. They are not aware of the
potential dangers that exist.
Never use ammonia based cleaners on machine surfaces as they will
become discolored and/or damaged permanently. Use milder cleaning
products, such as dish soap.
Unauthorized modifications made to this coffee maker can result in
serious personal injury and/or damage to the equipment, and voids all
warranties and certifications.

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Specifications
Voltage Rating
120 Volts AC @ 60hz (120 Volt Model)
240 Volts AC @ 50hz (240 Volt Model)
Heater Wattage
1100 Watts
Weight (empty)
76 lbs (34.5 kg)
Coffee Bean Hopper
Capacity (2)
approximately
1.3 lbs (600 g) each
Powder Capacity (2)
approximately 1.1 lbs (500 g) each
Cup Sizes
Variable capacity
Brewing Capacity
60 x 8.0 oz. (240ml) cups/hour
Water Tank Capacity
0.79 gallons (3 liters)
Waste Bin Capacity
1.9 lbs (860 grams)
Temperature Control
Electronic Probe
Heating Time
15-20 minutes after installation
Brew Temperature
198°F (92°C)
Heater Protection
Yes
Overflow Protection
Yes
Circuit Protection
Yes
Certifications/Listings
cCSA
us
, CE, NSF, NAMA
Coffee Maker Dimensions
Height:
28 3/8” (72.1 cm)
Width:
15 1/2” (39.4 cm)
Depth:
23 3/4 ” (60.3 cm)
Minimum
Installation Requirements
Height:
32 5/8” (82.9 cm)
Width:
15 1/2” (39.4 cm)
Depth:
25 3/4” (65.4 cm)
NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actual products used in the
equipment may be different than the examples used in this manual.

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Equipment Overview (Exterior)
Coffee Bean
Hoppers
Bean Hopper
Lock
LCD Display
and Selection
Buttons
(Touch Screen)
Front Door
Lock
Cup Stand &
Grill
NOTE: The Eccellenza Express is equipped with a touch-screen LCD display.
Scrolling through
options and making selections is accomplished by touching
the options or selections required on the front screen of the machine.

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Equipment Overview (Interior)
Interior Buttons
Cup Stand &
Grill
Whipper
Waste Bin
Brewer
Coffee Bean
Grinder
Powder
Hoppers
Coffee Bean
Hoppers
Grounds
Tray

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Unpacking
1. Cut the two straps on the outside of the box.
2. Open the flaps on the top of the box and remove the foam bolster from the
top of the machine.
3. Use the box flaps to lift the box up and off of the machine.
4. With the help of a colleague, lift and place the coffee maker onto a
workbench or cabinet.
5. Remove the keys from the small envelope attached to the service cord.
6. Remove all the shipping tape from the outside and inside of the machine.
7. Remove the cup tray shipped inside the coffee maker and install it onto the
front door.
WARNING: DO NOT lift the coffee maker by placing your hand underneath
the front door. It is not designed to support the weight of the machine,
and serious personal injury and/or damage to the unit may occur.
NOTE: Prior to signing for the delivery, check the shipping carton for
damage
. Indicate any damage on the delivery slip and have the driver sign
acknowledging it. Damages during shipping
must be claimed with the
carrier, and not with VKI Technologies.
NOTE: Keep all packaging material in case the equipment must be transported
or shipped. Also, when transporting the unit for installation, leave it on the base
of the packaging to reduce the risk of damage to the levelers.

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Plumbing the Machine
1. Specifications and Limitations:
The total overall length of installed section of water tubing should never exceed 25 feet
(7.6 meters) per unit. In the event more than 25 feet (7.6 meters) of conduit tubing is
required, as measured from the water supply connection (building plumbing) to the
brewing equipment or cooler unit, customer will be required to sign a waiver document
thus releasing the Van Houtte group of companies from any and all responsibility in the
event damage is incurred as a result of a water leak from installed water tubing and/or
fittings and/or equipment.
2. Water Supply & Tubing - Material Requirements (Conforms to NSF-51 & NSF-61):
NOTE: The main water supply pressure must be between a minimum of 20 psi and a
maximum of 100 psi.
Water supply connection (building plumbing to water tubing conduit):
►PREFERENCE: 2” copper shunt & compression tee fitting (multi unit location)
►ALTERNATE: Self-piercing valve (single unit locations only)
Water tubing (water supply to water filter – water filter to brewing equipment):
►NSF CERTIFIED: 3/8” I.D. Reinforced PVC Beverage grade hose tubing
NOTE: If as a result of either building or municipal codes or both, that a copper
conduit connection is deemed required, customer is subsequently
responsible for providing required copper tubing length according to the
customer site’s needs along with a shut-off valve for each individual unit to
be installed at said location.
3. Water Filter - Material Requirements (Conforms to NSF-42 & NSF-53):
Water filter & filter head:
►NSF CERTIFIED: EVERPURE 4H, or 4K-Plus, or 2K-Plus, or OCS (water
filters must be purchased from an approved Van Houtte supplier).
►An Everpure QL3 head with integrated shut-off valve must be installed
NOTE: Accessibility to shut-off valve(s) must be provided and explained to
customer in the event water supply to brewing or cooler equipment must
be shut off.
Installation of this equipment must comply with all local, state/provincial
and federal plumbing codes. It is the responsibility of the installer (and
not VKI Technologies) to research and to comply with all of these codes.
NOTE: When installing the Eccellenza Express onto a cabinet or countertop,
ensure that the machine is level. This is done by adjusting the levelers (legs) at
the bottom of the machine.

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NOTE: For multi-unit locations whereby the main water conduit is supplying
water to more than one unit (including water coolers), a separate in-line
shut off valve must be installed onto each individual equipment unit.
4. Water Fittings & Valves - Material Requirements (Conforms to NSF-51 & NSF-61):
Fittings & valves (water supply connection - water filter head - brewing equipment):
►NSF CONFORMING: BARB type fittings with OERTIKER clamps
►PREFERENCE: Custom nickel plated brass
►ALTERNATE: Stainless Steel (much more costly)
NOTE: The shut-off valve must be easily
accessible by the customer, who
must be informed of its location
during the installation.
MATERIAL REQUIREMENTS:
EQUIPMENT FITTING:Male 3/8 inch NPTF
TUBING (WATER SUPPLY TO FILTER): Reinforced PVC Beverage grade
TUBING (WATER FILTER TO EQUIPMENT): Stainless steel braided hose
Quick-
connect type fittings are not approved for use with any
equipment manufactured by VKI Technologies.

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Water Filter
To maintain the equipment warranty, VKI requires the use of a high quality water
filter (such as Everpure™ Filters) which will eliminate most odors present in water,
and reduce the amount of particles entering the water tank. The following are basic
instructions for installing a cartridge type filter using a head bracket (Everpure™ type
filter).
1. Assemble the retaining bracket to the filter head.
2. Insert the cartridge into the filter head and turn the cartridge clockwise.
3. Apply Teflon tape to the threaded portion of two 3/8" x 1/4" fittings and
screw each into the filter head.
4. Mount the water filter at an easily accessible place for servicing, such as:
(a) Under the sink against the back or side wall,
(b) On the back of a utility cabinet,
(c) On the back of the coffee maker,
(d) Any location generally within 20 feet of the machine.
Scalehammer™
VKI also recommends the use of the Scalehammer™ electronic scale treatment
device. The Scalehammer™ electronically treats incoming water, preventing scale
particles from sticking to the water tank, valves, tubing, etc. As scale is one of the
largest causes of service calls on these types of equipment, using the
Scalehammer™ keeps the equipment working efficiently and free of scale related
problems.
Installation instructions are provided in the box with every Scalehammer™ device.
Should you require additional copies, log on to www.scalehammer.com to download
the electronic version of the manual.
NOTE: When the filter is installed or replaced, make sure to write the
installation date in the provided area on the filter cartridge. Follow the
manufacturer’s recommendations for filter replacement intervals.

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Initial Coffee Water Level Adjustment
When the Eccellenza Express is initially installed, you may be required to adjust the coffee
water level in the cup. Instead of going into the set-up and changing multiple water
settings, you can simply adjust the restrictor on the coffee valve to compensate.
1. Remove the right side panel.
a) Remove the two screws securing the panel to the machine.
2. Adjust the restrictor on the coffee valve using an Allen key.
a) Turn the restrictor clockwise to decrease the water flow.
b) Turn the restrictor counter-clockwise to increase the water flow.
3. Re-install the water tank valve cover.
Restrictor

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Filling the Coffee Bean Hoppers
1. Unlock the coffee bean hopper cover, lift it up to remove it, and set it aside.
2. Remove the individual hopper lids and set them aside.
3. Fill the hoppers with fresh coffee beans.
a) Coffee blend 1* beans in the left hopper (labeled Coffee 1).
b) Coffee blend 2* beans in the right hopper (labeled Coffee 2).
*The milder of the two blends must always be used in the Coffee 1 hopper and the stronger in the
Coffee 2 hopper. If configured for Decaf, the decaf beans are used in the Coffee 2 hopper.

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4. Replace the individual hopper lids.
5. Replace the coffee bean hopper cover and lock it in place.
6. Open the front door and press the “CYCLE BREWER” button. The brewer will
cycle and stop, and the screen now displays the following:
a) Press the “Clear Coffee 1” button to reset the “Refill” reminder
message for the left bean hopper.
b) Press the “Clear Coffee 2” button to reset the “Refill” reminder
message for the right bean hopper.
7. Press the “CYCLE BREWER” button once more to cycle the brewer back to the
home position and exit back into standby mode.
8. Close the front door and lock it.
NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actu
al products used in the
equipment may be different than the examples used in this manual.

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Filling the Powder Hoppers
1. Open the front door, remove the lid from the powder hopper to be refilled and
set it aside.
2. Fill the hopper with powder product and re-install the hopper lid.
3. Repeat the same procedure for the other powder product hopper, if required.
Powder 1 = Milk*
Powder 2 = Hot Chocolate*
*
For reference purposes only.

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4. Press the “CYCLE BREWER” button. The brewer will cycle and stop, and the
screen now displays the following:
a) Press the “Clr Powder 1” button to reset the “Refill” reminder
message for Milk.
b) Press the “Clr Powder 2” button to reset the “Refill” reminder
message for Chocolate.
5. Press the “CYCLE BREWER” button once more to cycle the brewer back to the
home position and exit back into standby mode.
6. Perform a “Powder Rinse” cycle to flush any powder that fell into the
whipper bowl [see “Rinse Cycles” on page 68].

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Checking the Water Temperature
The temperature of the water in the water tank can be checked at any time while the
machine is in standby mode. To check the water temperature, press the “Language”
button and keep it pressed for five seconds.
The temperature is then displayed in the lower center of the screen.
The remove the temperature reading from the screen, press the “Language” button and
keep it pressed for five seconds.
NOTE: When pressing the Language button to view the temperature, the
language setting will change. Use the Language button to re-set the language
back to its original setting.

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Emptying the Waste Bin
1. Unlock and open the front door.
2. Lightly lift and swing open the powder hopper support.
3. Remove and empty the waste bin.
4. Re-install the waste bin and swing the powder hopper support back to its
original position.