VKI Technologies KEURIG Eccellenza touch User manual

March 8, 2018
VKI Publication #100308-003
Operation Manual
1.5.4

Eccellenza Touch
Operation Manual
VKI Publication #100308-003
2
Carefully read this instruction manual before proceeding with the installation and operation
of this equipment. Keep this manual in a safe place for future reference.
Disclaimer:
Although the utmost care was taken putting together this publication, VKI Technologies accepts no liability for inaccuracies or omissions to this
publication. VKI Technologies is not responsible for misinterpretation of any information contained in this publication. VKI Technologies is not
responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the equipment,
the use of non-original replacement components in the equipment, or improper installation of the equipment.
Copyright:
VKI Technologies © 2018
The information and contents of this publication are property of VKI Technologies. No part of this publication can be reproduced, reused,
modified or published in any format without the written permission of VKI Technologies.
VKI Technologies reserves the right to change the specifications to the equipment, and to modify the information contained in this publication
at any time and without prior notification to the purchaser of this equipment. All rights are reserved.
To view and download other equipment documentation, visit the "Documentation" section of our web
site at the following URL: http://www.vkitech.com/documentation.html
Contact Information:
VKI Technologies
3200 2e rue,
St-Hubert, Québec,
Canada, J3Y 8Y7
Phone
Local: 450-676-0504
Customer Service: 1-800-567-2951
Technical Support: 1-888-854-0207
Fax: [phone]
Web Site
www.vkitech.com
Email
Customer Service: [e-mail]
Technical Support: [e-mail]

Table of Contents
Eccellenza Touch
VKI Publication #100308-003
3
Table of Contents
Section 1 - Safety Information & Equipment Specifications .................................................................5
Safety Symbols......................................................................................................................................................5
Important Safeguards and Precautions ................................................................................................................6
Specifications ........................................................................................................................................................8
Capacities..............................................................................................................................................................8
Equipment Dimensions .........................................................................................................................................8
Installation Dimensions.........................................................................................................................................8
Section 2 - Setting up the Equipment ..................................................................................................9
Unpacking.............................................................................................................................................................9
Counter Seal........................................................................................................................................................10
Equipment Overview - Exterior ...........................................................................................................................11
Equipment Overview - Interior............................................................................................................................11
Installation Precautions ......................................................................................................................................11
Water Connection...............................................................................................................................................12
Water Filter.........................................................................................................................................................13
Starting the Equipment.......................................................................................................................................13
The Touch Screen................................................................................................................................................14
Selecting and Dispensing a Beverage ............................................................................................................................... 14
Filling the Coffee Bean Dispensers ......................................................................................................................15
Adjusting the Coffee Dispenser Divider............................................................................................................................ 16
Filling the Powder Dispensers .............................................................................................................................17
Checking Water Temperature.............................................................................................................................18
Initial Adjustments..............................................................................................................................................18
Change PINs for the Operator and Administrator ............................................................................................................ 18
Setting the Date and Time................................................................................................................................................ 18
Water Levels..................................................................................................................................................................... 18
Gram Throws.................................................................................................................................................................... 18
Beverages ......................................................................................................................................................................... 18
Notifications ..................................................................................................................................................................... 18
Clearing Error and Reminder Messages..............................................................................................................19
System Status Report Screen ..............................................................................................................................21
Section 3 - Configuring the Equipment..............................................................................................23
Accessing the Configuration System...................................................................................................................23
Programming Menu Structure............................................................................................................................25
Menu Drop-List Overview ................................................................................................................................................ 25
Sub-Menu Tabs ................................................................................................................................................................ 26
Exiting the Setup .............................................................................................................................................................. 26
Dashboard...........................................................................................................................................................27
Counters ........................................................................................................................................................................... 27
Beverages Tab .................................................................................................................................................................. 29
Ingredients Tab ................................................................................................................................................................ 32
Emailing Data or Saving it to a USB Flash Drive................................................................................................................ 32
System Status......................................................................................................................................................33
Current Status .................................................................................................................................................................. 33
Fault Codes....................................................................................................................................................................... 34
Logs .................................................................................................................................................................................. 35
System Info....................................................................................................................................................................... 35
Event Deactivation ........................................................................................................................................................... 36
General Settings..................................................................................................................................................38
Installation........................................................................................................................................................................ 38
Waste Management (Waste Chute) ............................................................................................................................ 38
Regional............................................................................................................................................................................ 38
Language ..................................................................................................................................................................... 38
Units of Measure ......................................................................................................................................................... 39
Date and Time ............................................................................................................................................................. 40

Table of Contents
Operation Manual
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Power Settings ....................................................................................................................................................42
Auto Dim Delay ................................................................................................................................................................ 42
Energy Saving ................................................................................................................................................................... 43
Vending (Coin Acceptor & Cashless) ...................................................................................................................47
General Tab ...................................................................................................................................................................... 47
Beverages Tab .................................................................................................................................................................. 48
Setting the Base Price....................................................................................................................................................... 49
Adjusting the Price for Exceptions.................................................................................................................................... 51
Pricing Hot Water............................................................................................................................................................. 52
Devices Tab ...................................................................................................................................................................... 53
Network ..............................................................................................................................................................54
WIFI .................................................................................................................................................................................. 54
SMTP ................................................................................................................................................................................ 57
Notifications ..................................................................................................................................................................... 58
Setup...................................................................................................................................................................61
Beverages ......................................................................................................................................................................... 61
Cup Size and Strength.................................................................................................................................................. 61
Default Beverage ......................................................................................................................................................... 62
Disabling Beverages ......................................................................................................................................................... 63
Ingredients ....................................................................................................................................................................... 64
Recipes ............................................................................................................................................................................. 67
Setting Coffees ............................................................................................................................................................ 67
Gourmet Mode............................................................................................................................................................ 71
Setting Specialty Beverages......................................................................................................................................... 71
Disabling “Press & Hold” Hot Water............................................................................................................................ 74
Restore Defaults .......................................................................................................................................................... 75
Configuring for Decaf................................................................................................................................................... 76
Water ............................................................................................................................................................................... 77
Brewing ............................................................................................................................................................................ 82
Water Temperature..................................................................................................................................................... 82
Calibration ........................................................................................................................................................................ 83
Security ...............................................................................................................................................................84
Administrator ................................................................................................................................................................... 85
Operator........................................................................................................................................................................... 87
Maintenance.......................................................................................................................................................89
Operations Menu ............................................................................................................................................................. 89
Powder Rinse............................................................................................................................................................... 89
Brewer Rinse................................................................................................................................................................ 89
Wiper Home Position .................................................................................................................................................. 90
Remove Filter .............................................................................................................................................................. 90
Calibrate Powder Level................................................................................................................................................ 90
Manual Activation ............................................................................................................................................................ 91
Coffee System.............................................................................................................................................................. 91
Powder System............................................................................................................................................................ 94
Water System .............................................................................................................................................................. 95
Miscellaneous Components ........................................................................................................................................ 96
Section 4 - Care and Maintenance ....................................................................................................97
Daily Care............................................................................................................................................................97
Every 1-2 Weeks..................................................................................................................................................97
Every 10,000 Cycles or 12 Months ......................................................................................................................97
Every 3 Years.......................................................................................................... Error! Bookmark not defined.
Miscellaneous ........................................................................................................ Error! Bookmark not defined.
Section 5 - Error and Reminder Messages .........................................................................................98
Main Screen ........................................................................................................... Error! Bookmark not defined.
System Status Screen ..........................................................................................................................................99
Section 6 - Updating Firmware .......................................................................................................105
Section 7 - Product Warranty Information ......................................................................................107

Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch
VKI Publication #100308-003
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SECTION 1
Safety Information & Equipment Specifications
Your safety is extremely important to us. To avoid personal injury or damage to the equipment
and its surrounding areas, it is imperative that you read and understand the safety information
outlined in this section before proceeding with the installation and operation of this equipment.
Safety Symbols
The following symbols are used throughout this publication:
Indicates an electrical shock hazard.
Indicates a potential safety risk, or a risk of damage to equipment and/or its
surroundings.
Indicates important information that must be understood before proceeding.
Indicates an important note or useful tip.

Section 1 - Safety Information & Equipment Specifications
Operation Manual
VKI Publication #100308-003
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Important Safeguards and Precautions
This equipment is designed for indoor use ONLY and must never be installed outdoors.
The installation of this equipment must comply with all municipal, state/provincial, and
federal electrical and plumbing codes.
Installation and servicing of this equipment must only be performed by qualified
personnel. Do not attempt to install or service this equipment if you are not qualified as
it may result in personal injury. There are no user-serviceable parts inside the
equipment.
Do not use an electrical extension cord or power bar.
This equipment must be installed in a location with an ambient temperature between
5°C-35°C (40°F-95°F).
The main water supply pressure must be between a minimum of 20psi and a maximum
of 100psi.
This equipment must be positioned so that the wall plug and the main power switch are
both easily accessible.
Do not connect this equipment to a voltage supply other than the voltage indicated on
the serial number decal.
Do not immerse this equipment, or any part of this equipment, in liquid.
Do not install the equipment in an area where water spray is present.
This equipment must be installed securely on a level surface. If it does not appear to be
a stable location, select another installation location.
Leave a minimum of 2" (5cm) of space all around this equipment for proper ventilation.
Keep hands clear of the dispensing area at the front of this equipment. Liquids being
dispensed are extremely hot and can cause severe burns.
Never disconnect this equipment from the wall outlet by pulling on the service cord,
and never use this equipment if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service cord that is
available from your distributor or the manufacturer of this equipment.
Never circumvent the safety features incorporated into the equipment. They are there
for your protection and should never be disabled or bypassed under any
circumstances.
Always switch the power off and disconnect the service cord when cleaning the interior
of this equipment. Components inside this equipment can cause electrical shock
resulting in personal injury.

Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch
VKI Publication #100308-003
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Use caution when servicing the water tank or any of its components - the water in the
tank and the tank components may be extremely hot and can cause severe burns.
Use caution when working inside this equipment as there may be sharp edges on some
components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watches, etc.) when servicing this
equipment.
Use only original equipment manufacturer replacement parts. Unapproved
replacement parts can result in personal injury, fire and/or further damage to the
equipment.
Do not allow children to access this equipment. They are not aware of the potential
dangers that exist.
Never use ammonia-based cleaners on the surfaces of this equipment as they will
become discolored and/or damaged permanently. Use mild cleaning products, such as
dish soap.
Do not lean on, push or shake the equipment as there is a risk that it can tip or fall, or
cause water to overflow and contact electrical components creating a shock hazard.
Do not operate the equipment with the rear panel removed.
Unauthorized modifications made to this equipment
can result in serious
personal injury and/or damage to the equipment and its surroundings
(including
a risk of fire), and voids all warranties and safety certifications/listings.

Section 1 - Safety Information & Equipment Specifications
Operation Manual
VKI Publication #100308-003
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Specifications
Voltage Rating
120 Volts AC @ 60hz (120 Volt Model)
Heater Wattage
1300 Watts
Weight
76 lbs (34.5 kg)
Cup Sizes
8-oz, 10-oz, 12-oz
Temperature
Control
Electronic Probe
Heating Time
20 minutes after install
Brew Temperature
198°F (92°C)
Heater Protection
Yes
Overflow Protection
Yes
Circuit Protection
Yes
Certifications &
Listings
Capacities
Coffee Hopper 1
1000 grams (2.25 lbs) with partition at center
or 1350 grams (3 lbs) with partition at right side
Coffee Hopper 2
1000 grams (2.25 lbs) with partition at center
or 650 grams (1.5 lbs) with partition at right side
Powder Hopper 1
1000 grams (2.25 lbs)
Powder Hopper 2
1000 grams (2.25 lbs)
Powder Hopper 3
1000 grams (2.25 lbs)
Water Tank
3.8 litres (1 gallon)
Waste Bin
Approximately 25 cups (10-oz)
Equipment Dimensions
Height:
28.0" (71 cm)
Width:
20.0" (56 cm)
Depth:
20.25" (51 cm)
Installation Dimensions
Height:
34.5" (88 cm)
Width:
24.0" (61 cm)
Depth:
22.5" (57 cm)
Any references made in this manual to coffee blends, powder products and
beverages are for example purposes only. The actual products used in the
equipment may differ from the examples used in this manual.
Please disregard any references to the Carafe feature and settings in the
Eccellenza Touch programming, as the "Carafe" option is not currently available.

Section 2 - Setting Up the Equipment
Eccellenza Touch
VKI Publication #100308-003
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SECTION 2
Setting up the Equipment
Unpacking
Prior to signing for the delivery, check the shipping carton for damage.
Indicate any damage on the delivery slip and have the delivery driver sign to
acknowledge the damage. Damages during shipping must be claimed with
the carrier, and not with VKI Technologies.
1. Cut the straps on the outside of the box, open the flaps on the top of the box and
remove the floor liner (A).
2. Lift the top carton and remove the cup stand assembly that is stored in it (B).
3. Remove the two foam supports (C).
4. Lift the box over the machine (D) and remove the four corner supports (E).

Section 2 - Setting Up the Equipment
Operation Manual
VKI Publication #100308-003
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5. Ensure that all four levelers are installed underneath the machine.
6. With the help of a colleague, lift the coffee maker off the base of the packaging (F) and
place it onto a workbench or cabinet. Do not attempt to lift the machine by yourself.
DO NOT lift the coffee maker by placing your hand underneath the front
door. It is not designed to support the weight of the machine, and serious
personal injury and/or damage to the unit may occur.
7. Remove the blue shipping tape and protective film from the outside of the machine.
8. Remove the keys from the cup stand and the small tubing brush , and then install
the cup stand assembly onto the front door.
Keep all packaging material in case the equipment must be transported or
shipped. When transporting the unit for installation, leave it on the base of
the packaging to reduce the risk of damage to the levelers.
Counter Seal
In order to comply with NSF Certification requirements, the Eccellenza Touch must be installed
on top of the provided counter seal.

Section 2 - Setting Up the Equipment
Eccellenza Touch
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Equipment Overview - Exterior
Equipment Overview - Interior
Coffee Bean Dispensers
Powder
Dispensers
1 2 3
1 2
HMI
(Touch Screen)
Waste
Bin
Cup Stand
USB Port
Lock
*With Waste
Bin Removed
*With Waste
Bin Removed
Cup Stand
Powder
Dispensers
1 2 3
Powder Whippers
Floor Tray
Bean Grinder
Brewer
Lock
LEDs
Coffee Bean
Dispensers

Section 2 - Setting Up the Equipment
Operation Manual
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Installation Precautions
This equipment is designed for indoor use only and must never be installed
outdoors.
Installation of this equipment must comply with all local, state/provincial and
federal codes and regulations. It is the sole responsibility of the installer to
research and to comply with these codes and regulations.
This equipment must be installed on a dedicated 15 amp outlet. Do not
install other equipment on the same outlet/circuit.
Ensure that the equipment is level and stable. This is done by adjusting the
levelers (legs) at the bottom of the machine. Also, do not block any of the
equipment's ventilation ports.
Avoid using extension cords and power bars when connecting this equipment
to a power source. If the use of an extension cord or power bar cannot be
avoided and must be used (this is not recommended by VKI Technologies),
they must be of the heavy duty type with a minimum rating of 15 Amps.
Leave room at the rear of the equipment for the plumbing fitting and water
hose, as well as for adequate ventilation.
Leave ample room above the equipment to open and fill the product
hoppers.
Water Connection
Installation of this equipment must comply with all local, state/provincial
and federal codes and regulations. It is the sole responsibility of the installer
to research and to comply with these codes and regulations.
Accessibility to shut-off valve(s) must be provided and explained to customer
in the event water supply to brewing equipment must be shut off.
For multi-unit locations whereby the main water conduit is supplying water to
more than one unit (including water coolers), a separate in-line shut off valve
must be installed onto each individual equipment unit.

Section 2 - Setting Up the Equipment
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Water Filter
We recommend the use of a high quality water filter which eliminates most odors present in
water, and reduces the amount of particles entering the water tank.
When installing a water filter, you must refer to the water filter manufacturer's installation
instructions.
When the filter is installed or replaced, make sure to write the installation
date in the provided area on the filter cartridge. Always follow the
manufacturer’s recommendations for filter replacement intervals.
Starting the Equipment
The main power switch for the Eccellenza Touch is located at the rear of the machine, on the
right side.
To switch the power ON, toggle the power switch to the " l " position.
The Eccellenza Touch now goes through a quick initialization process, after which, it is ready to
be used.

Section 2 - Setting Up the Equipment
Operation Manual
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The Touch Screen

Language Selection (secondary) - can be set for French or Spanish

Shows currently selected product (in this case, Coffee)

Available beverage list - swipe left or right to change selection

Shows available product types and what is currently selected (in this case, House Blend)
- swipe up or down to change selection.

Hot Water option

Cup size selection area - also displays the cup size value, if enabled

Strength selection area

Start button - begins beverage preparation cycle

Vending Price and Credit information (if applicable)
Selecting and Dispensing a Beverage
1. Place your cup or mug on the cup stand at the bottom of the door.
2. Swipe to the left or to the right on the screen to select the type of beverage desired.
3. Select the options or specific ingredients desired for the beverage type that was initially
selected.
4. Chose the cup size and the strength (if applicable) for the beverage that you selected.
5. Press the 'Start'button to begin the brewing or dispensing cycle.
6. Remove your cup or mug and enjoy your delicious beverage!










Section 2 - Setting Up the Equipment
Eccellenza Touch
VKI Publication #100308-003
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Filling the Coffee Bean Dispensers
The Eccellenza Touch comes pre-configured as follows:
Coffee 1 - French Roast (bolder blend), Coffee 2 - Colombian
Should you prefer a different configuration, you can reconfigure the coffee
dispensers and blend names it in the 'Setup' menu (see page 64).
Do NOT pack the coffee beans into the dispensers!
1. To fill the Coffee 1 dispenser, lift the left side lid towards the right, fill the dispenser
with the desired coffee beans, and then close the lid. We recommend you use the
bolder of the two coffee blends in the Coffee 1 dispenser.
2. To fill the Coffee 2 dispenser, lift the right side lid towards the left, fill the dispenser
with the desired coffee beans, and then close the lid.
If the dispensers are completely empty, you need to make a few vends until
the dispensers are properly primed. During this time, you may notice
dispenser-related errors on the screen - these errors will clear automatically
once the dispenser is primed.
Any ingredient references made in this manual are for example purposes
only. The actual products used in the equipment may differ from the
examples used in this manual.
Coffee 1
Coffee 2

Section 2 - Setting Up the Equipment
Operation Manual
VKI Publication #100308-003
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Adjusting the Coffee Dispenser Divider
The coffee dispenser in the Eccellenza Touch can be reconfigured to increase the bean capacity
for Coffee 1 by approximately 35% (note, however, that doing so decreases the bean capacity
for Coffee 2). This is accomplished by changing the position of the center divider inside the
coffee bean dispenser.
To reconfigure the coffee bean dispensers:
1. By default, the coffee bean dispenser is configured with the divider in the center.
2. Lift the complete coffee lid assembly until the divider disengages from the rear of the
lid.
3. Slide the divider towards the right side, making certain it engages with the rear of the
lid.
4. Close the lid assembly locking the divider in its new position.

Section 2 - Setting Up the Equipment
Eccellenza Touch
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Filling the Powder Dispensers
The Eccellenza Touch comes pre-configured as follows:
Powder 1 - Hot Chocolate
Powder 2 - French Vanilla
Powder 3 – Milk*
Do NOT pack the powder into the dispensers!
*Do NOT use coffee whitener instead of milk as it may create blockages in
the whipper system!
1. To fill the powder dispensers, lift the main powder lid, remove the individual lid and fill
the respective dispenser with the desired powder product. Once filled, re-install the
individual lid back onto the dispenser and proceed to the next dispenser, if required.
If the dispensers are completely empty, you'll need to make a few vends until
the dispensers are properly primed. During this time, you may notice
dispenser-related errors on the screen - these errors will clear automatically
once the dispenser is primed.
Any ingredient references made in this manual are for example purposes
only. The actual products used in the equipment may differ from the
examples used in this manual.
Powder
1
Powder
2
Powder
3

Section 2 - Setting Up the Equipment
Operation Manual
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18
Checking Water Temperature
To check the current water temperature in the hot water tank, remove and re-install the waste
bin. The machine will display the water temperature in the lower center of the screen during re-
initialization.
Initial Adjustments
Change PINs for the Operator and Administrator
To prevent unauthorized access to the Eccellenza Touch programming, we highly recommend
that you change the default PIN (Personal Identification Numbers) for both the Operator and
Administrator.
Both PIN numbers can be changed in the 'Security' menu (see page 84).
Setting the Date and Time
Enter the set up of the machine and set the correct date and time. This is extremely useful when
setting the Energy Savings features, tracking data that the equipment has collected and when
reports are sent to the operator of the equipment.
The date and time settings are found in the 'General Settings' menu (see page 38).
Water Levels
The Eccellenza Touch is factory preset to only dispense 8-oz, 10-oz, and 12-oz cups sizes. The
water levels can be fine-tuned in the 'Setup' menu (see page 61).
Gram Throws
You will also need to calibrate the gram throws for the coffee blends and powder types you will
be using in the equipment. Calibration ensures that the equipment delivers the best tasting
beverage possible.
Product settings are adjusted in the 'Setup' menu (see page 61).
Beverages
The Eccellenza Touch is preset with all of the beverages and beverage options (such as cup sizes
and strengths) enabled.
Beverage options are set in the 'Setup' menu (see page 61).
Notifications
The Eccellenza Touch can be configured to provide notifications about usage and consumption,
counters, faults and messages, etc.
To configure the 'Notifications' feature, go to the 'Network' menu (see page 54).

Section 2 - Setting Up the Equipment
Eccellenza Touch
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Clearing Error and Reminder Messages
Should an error or reminder message be triggered, the error or message is displayed at the
lower left of the screen. In the example below, the message reads "Powder #2 low level".
However, in our example, there are three messages present, as indicated by the number "3" in
the upper right corner of the message box. Messages are stacked in the order in which they
occur.
Tap the message box to view more details about the message and the steps required to rectify
the issue.
The following symbol is used to identify a "touch" location on the machine's
touch screen.

Section 2 - Setting Up the Equipment
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In this case, the 'Powder 2' dispenser is running low and must be refilled. Open the powder
dispenser lid and refill the dispenser.
Once done, tap the checkmark to clear this message. If you cannot immediately refill the
dispenser, tap the 'X' to close this window without clearing the message.
In a case where multiple messages are present, after clearing the first message, any
subsequent messages are displayed (one at a time) until they are all cleared.
If a "Call for Service" error is displayed, you need to go to the "System
Status" menu to get more details about the error.