VKI Technologies Eccellenza touch User manual

September 2, 2015
VKI Publication #100309-001
Service Manual

Eccellenza Touch
Service Manual
VKI Publication #100309-001
2
Carefully read this instruction manual before proceeding with the installation and
operation of this equipment. Keep this manual in a safe place for future reference.
Disclaimer:
Although the utmost care was taken putting together this publication, VKI Technologies Inc. accepts no liability for inaccuracies or omissions to
this publication. VKI Technologies Inc. is not responsible for misinterpretation of any information contained in this publication. VKI Technologies
Inc. is not responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the
equipment, use of non-original replacement components in the equipment, or improper installation of the equipment.
Copyright:
VKI Technologies Inc. © 2015
The information and contents of this publication are property of VKI Technologies Inc. No part of this publication can be reproduced, reused,
modified or published in any format without the written permission of VKI Technologies Inc.
VKI Technologies Inc. reserves the right to change the specifications to the equipment, and to modify the information contained in this
publication at any time and without prior notification to the purchaser of this equipment. All rights are reserved.
Contact Information:
VKI Technologies Inc.
3200 2e rue,
St-Hubert, Québec,
Canada, J3Y 8Y7
Phone
Local: 450-676-0504
Customer Service: 1-800-567-2951
Technical Support: 1-888-854-0207
Fax: [phone]
Web Site:
www.vkitech.com
Email:
Customer Service: [e-mail]
Technical Support: [e-mail]

Table of Contents
Eccellenza Touch
VKI Publication #100309-001
3
Table of Contents
SECTION 1 - Safety Information & Equipment Specifications .................................................. 5
Safety Symbols ......................................................................................................................................................5
Important Safeguards and Precautions ................................................................................................................6
Specifications ........................................................................................................................................................8
Capacities..............................................................................................................................................................8
Equipment Dimensions .........................................................................................................................................8
Installation Dimensions.........................................................................................................................................8
SECTION 2 - Care and Maintenance........................................................................................ 9
Daily Care - Caretaker ...........................................................................................................................................9
Every 10,000 Cycles or 12 Months - Service Technician ........................................................................................9
Every 3 Years - Service Technician.......................................................................................................................10
Miscellaneous .....................................................................................................................................................10
SECTION 3 - Error and Reminder Messages .......................................................................... 11
Clearing Error and Reminder Messages..............................................................................................................17
Fault Codes..........................................................................................................................................................19
Logs.....................................................................................................................................................................20
System Info..........................................................................................................................................................20
SECTION 4 - Brewer System ................................................................................................. 21
Replacing the Brewer Assembly..........................................................................................................................21
Replacing the Filter Screen..................................................................................................................................22
Removing the Brewer Piston & Seal....................................................................................................................23
Removing the Brewer Cylinder............................................................................................................................25
Removing the Brewer Motor...............................................................................................................................29
Removing the Wiper Motor Assembly ................................................................................................................30
Removing the Motor from the Wiper Motor Assembly.......................................................................................31
Removing the Wiper Motor Pinion/Coupling......................................................................................................31
Removing a Wiper Motor Switch ........................................................................................................................32
SECTION 5 - Coffee and Powder Dispensing Systems ............................................................ 33
Coffee Dispenser Removal...................................................................................................................................33
Removing the Grinder .........................................................................................................................................35
Powder Dispenser Removal.................................................................................................................................37
Removing Coffee and Powder Dispenser Motors................................................................................................38
Whipper System Removal, Manual Cleaning and Installation............................................................................39
Powder Rinse.......................................................................................................................................................44

Table of Contents
Service Manual
VKI Publication #100309-001
4
SECTION 6 - Water System................................................................................................... 45
Draining the Water Tank.....................................................................................................................................45
Replacing the Outlet Valve(s)..............................................................................................................................46
Removing the Water Tank ..................................................................................................................................47
Replacing the Temperature Probe and Water Level Probes ...............................................................................47
Replacing the Heating Element...........................................................................................................................48
Installing the Water Tank Assembly ...................................................................................................................49
Removing Inlet Valve ..........................................................................................................................................52
SECTION 7 - Electrical and Electronic Systems ...................................................................... 53
Replacing the 15A Fuse .......................................................................................................................................53
Replacing the Fuse Holder...................................................................................................................................53
Service Cord.........................................................................................................................................................54
Main Power Switch .............................................................................................................................................54
Exhaust Fan.........................................................................................................................................................55
Removing the Control Board and Power Supply .................................................................................................56
Control Board ................................................................................................................................................................... 56
Power Supply.................................................................................................................................................................... 59
Installing the Control Board and Power Supply ..................................................................................................60
Replacing the HMI (Touch Panel)........................................................................................................................64
SECTION 8 - Updating Firmware........................................................................................... 67

Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch
VKI Publication #100309-001
5
SECTION 1
Safety Information & Equipment Specifications
Your safety is extremely important to us. To avoid personal injury or damage to the equipment
and its surrounding areas, it is imperative that you read and understand the safety information
outlined in this section before proceeding with the installation and operation of this equipment.
Safety Symbols
The following symbols are used throughout this publication:
Indicates an electrical shock hazard.
Indicates a potential safety risk, or a risk of damage to equipment and/or its
surroundings.
Indicates important information that must be understood before proceeding.
Indicates an important note or useful tip.

Section 1 - Safety Information & Equipment Specifications
Service Manual
VKI Publication #100309-001
6
Important Safeguards and Precautions
This equipment is designed for indoor use ONLY and must never be installed outdoors.
The installation of this equipment must comply with all municipal, state/provincial, and
federal electrical and plumbing codes.
Installation and servicing of this equipment must only be performed by qualified
personnel. Do not attempt to install or service this equipment if you are not qualified as
it may result in personal injury. There are no user-serviceable parts inside the
equipment.
Do not use an electrical extension cord or power bar.
This equipment must be installed in a location with an ambient temperature between
5°C-35°C (40°F-95°F).
The main water supply pressure must be between a minimum of 20psi and a maximum
of 100psi.
This equipment must be positioned so that the wall plug and the main power switch are
both easily accessible.
Do not connect this equipment to a voltage supply other than the voltage indicated on
the serial number decal.
Do not immerse this equipment, or any part of this equipment, in liquid.
Do not install the equipment in an area where water spray is present.
This equipment must be installed securely on a level surface. If it does not appear to be
a stable location, select another installation location.
Leave a minimum of 2" (5cm) of space around this equipment for proper ventilation.
Keep hands clear of the dispensing area at the front of this equipment. Liquids being
dispensed are extremely hot and can cause severe burns.
Never disconnect this equipment from the wall outlet by pulling on the service cord,
and never use this equipment if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service cord that is
available from your distributor or the manufacturer of this equipment.
Never circumvent the safety features incorporated into the equipment. They are there
for your protection and should never be disabled or bypassed under any
circumstances.
Always switch the power off and disconnect the service cord when cleaning the interior
of this equipment. Components inside this equipment can cause electrical shock
resulting in personal injury.

Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch
VKI Publication #100309-001
7
Use caution when servicing the water tank or any of its components - the water in the
tank and the tank components may be extremely hot and can cause severe burns.
Use caution when working inside this equipment as there may be sharp edges on some
components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watches, etc.) when servicing this
equipment.
Use only original equipment manufacturer replacement parts. Unapproved
replacement parts can result in personal injury, fire and/or further damage to the
equipment.
Do not allow children to access this equipment. They are not aware of the potential
dangers that exist.
Never use ammonia-based cleaners on the surfaces of this equipment as they will
become discolored and/or damaged permanently. Use mild cleaning products, such as
dish soap.
Do not lean on, push or shake the equipment as there is a risk that it can tip or fall, or
cause water to overflow and contact electrical components creating a shock hazard.
Unauthorized modifications made to this equipment
can result in serious
personal injury and/or damage to the equipment and its surroundings (including
a risk of fire), and voids all warranties and safety certifications/listings.

Section 1 - Safety Information & Equipment Specifications
Service Manual
VKI Publication #100309-001
8
Specifications
Voltage Rating
120 Volts AC @ 60hz (120 Volt Model)
Heater Wattage
1300 Watts
Weight
76 lbs (34.5 kg)
Cup Sizes
8-oz, 10-oz, 12-oz
Temperature
Control
Electronic Probe
Heating Time
20 minutes after install
Brew Temperature
203°F (95°C)
Heater Protection
Yes
Overflow Protection
Yes
Circuit Protection
Yes
Certifications &
Listings
Capacities
Coffee Hopper 1
1000 grams (2.25 lbs) with partition at center
or 1350 grams (3 lbs) with partition at right side
Coffee Hopper 2
1000 grams (2.25 lbs) with partition at center
or 650 grams (1.5 lbs) with partition at right side
Powder Hopper 1
1000 grams (2.25 lbs)
Powder Hopper 2
1000 grams (2.25 lbs)
Powder Hopper 3
1000 grams (2.25 lbs)
Water Tank
3.8 litres (1 gallon)
Waste Bin
27 cups (10-oz)
Equipment Dimensions
Height:
28.0" (71 cm)
Width:
20.0" (56 cm)
Depth:
20.25" (51 cm)
Installation Dimensions
Height:
34.5" (88 cm)
Width:
22.0" (56 cm)
Depth:
22.5" (57 cm)
Any references made in this manual to coffee blends, powder products and
beverages are for example purposes only. The actual products used in the
equipment may differ from the examples used in this manual.

Section 2 - Maintenance
Eccellenza Touch
VKI Publication #100309-001
9
SECTION 2
Care and Maintenance
To keep the Eccellenza Touch running efficiently and at peak performance, the following
maintenance procedures must be performed at their specified intervals. It is recommended that
equipment maintenance be scheduled at a time that would be the least disruptive to your
customers. Whenever possible, replace the components requiring maintenance with new or
refurbished ones, and then refurbish the older components at your shop.
Daily Care - Caretaker
►Empty the Cup Stand – empty the contents of the cup stand and rinse the stand
and grill under clean running water.
►Empty the Waste Bin – empty the contents of the waste bin.
►Refill the Coffee Dispensers and Powder Dispensers – top off the coffee and
powder dispensers.
►Wipe Exterior and Countertop – using a clean towel, wipe any coffee grounds and
spills from the exterior of the machine and the countertop.
Every 10,000 Cycles or 12 Months - Service Technician
►Clean the brewer components with warm water and dish soap. For detailed
information about removing and disassembling the brewer, go to page 21.
►Replace Brewer Seals and Gaskets - there are several seals and gaskets located
throughout the brewer assembly that need to be replaced every 12 months. The
brewer 'Yearly Maintenance Kit' (p/n - 202341-001) contains everything required.
Contents of Yearly Maintenance Kit (202341-001)
►Clean the whipper components - for detailed information about disassembling and
cleaning the whipper components, consult the "Whipper System Removal, Manual
Cleaning and Installation" section on page 39.

Section 2 - Maintenance
Service Manual
VKI Publication #100309-001
10
Every 3 Years - Service Technician
►Replace the following: heater element, thermal cut-off switch, external relays, all
seals and gaskets and o-rings.
►Refurbish the Brewer - the brewer must be disassembled and all worn components
must be replaced.
Miscellaneous
►Run the Brewer Rinse Cycle when prompted by the machine (a message appears
on the touch screen).
►Run the Powder Rinse Cycle when prompted by the machine (a message appears
on the touch screen).
►Verify Water Tank Components - dependant on the local water conditions, inspect,
clean or replace components, as required.
►Cleaning the Coffee Dispenser - empty, remove, and clean the coffee dispenser
with warm water and dish soap. Thoroughly dry the dispenser before re-installing
it. For detailed information about removing the coffee dispenser, go to page 33.
►Cleaning the Powder Dispensers - empty, remove, and clean the powder
dispensers with warm water and dish soap. Thoroughly dry the dispensers before
re-installing them. For detailed information about removing the powder
dispensers, go to page 37.