VKI Technologies Eccellenza Pod User manual

VKI Publication #100283-001 May 2013
Operation Manual
Customer Service – 800.567.2951 Technical Support – 888.854.0207

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Operation Manual Eccellenza Pod
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Table of Contents
Safety Information ........................................................................................................4
Specifications................................................................................................................6
Equipment Overview.....................................................................................................7
Front Selection Panel ...................................................................................................8
Unpacking .....................................................................................................................9
Plumbing the Machine................................................................................................10
Water Filter..................................................................................................................12
Scalehammer™...........................................................................................................12
Emptying the Drip Tray...............................................................................................13
Emptying the Waste Bin.............................................................................................14
Filling the Powder Hoppers........................................................................................15
Programming...............................................................................................................17
Navigation Flowchart.........................................................................................17
Accessing and Exiting the Set-Up Mode............................................................18
Navigating the Menus........................................................................................18
Counters............................................................................................................19
Language..........................................................................................................20
Powder Rinse....................................................................................................20
Recipes.............................................................................................................21
Water Tank........................................................................................................21
Options..............................................................................................................22
Press & Hold (Hot Water)..................................................................................23
Heating Message ..............................................................................................23
Buzzer...............................................................................................................24
Button Enable....................................................................................................24
Time and Day....................................................................................................25
Power Saving....................................................................................................26
Vending.............................................................................................................27
Presets..............................................................................................................28
Quantity.............................................................................................................29
Maintenance................................................................................................................30
Daily..................................................................................................................30
Weekly ..............................................................................................................30
Monthly..............................................................................................................31
Every 6-12 Months ............................................................................................31
Error Messages...........................................................................................................32

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Safety Information
Your safety is very important to us. It is imperative that you read and understand this
safety information before proceeding with the installation and operation of this coffee
maker.
This coffee maker is designed for indoor use ONLY and must never be installed
outdoors.
The installation of this equipment must comply with all municipal,
state/provincial, and federal electrical and plumbing codes.
Installation and servicing of this equipment must only be performed by
qualified personnel.Do not attempt to install or service this equipment if you
are not qualified as it may result in personal injury. There are no user-
serviceable parts inside the equipment.
This equipment must be installed in a location with an ambient temperature
between 5°C-35°C (40°F-95°F).
The main water supply pressure must be between a minimum of 20psi and a
maximum of 100psi.
This equipment must be positioned so that the wall plug and the main power
switch are both easily accessible.
Do not connect the coffee maker to a voltage supply other than the voltage
indicated on the serial number decal.
Do not immerse this coffee maker or any part of this equipment in liquid.
Do not install the equipment in an area where water spray is present.
This coffee maker must be installed securely on a level surface. If it does not
appear to be a stable location, select another installation location.
Keep hands clear of the dispensing area at the front of the coffee maker.
Liquids being dispensed are extremely hot and can cause severe burns.
Never disconnect the coffee maker by pulling on the service cord, and never
use the coffee maker if the service cord is damaged.
If the service cord is damaged, it must be replaced with a new service
cord that is available from your distributor or the manufacturer of this
equipment.
This equipment must be used specifically for the purpose for which it
is designed. The manufacturer is not responsible for damage or injury
resulting from improper use of this equipment.

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Safety Information
Never attempt to override the safety features incorporated into the equipment.
They are there for your protection and should never be bypassed under any
circumstances.
Always switch the power off and disconnect the service cord when cleaning the
interior of the coffee maker. Components inside the coffee maker can cause
electrical shock resulting in personal injury.
If the coffee maker is not working properly or appears to have a fault, switch
off the power, disconnect the service cord and call an authorized technician
immediately for service. Only qualified personnel should perform service
on this equipment.
Use caution when servicing the water heater or the outlet valves as they may
be extremely hot and can cause severe burns.
Use caution when working inside the coffee maker as there may be sharp edges
on some components that can cause cuts.
To prevent electrical shock, remove all jewelry (rings, watches, etc.) when
servicing the coffee maker.
Use only original manufacturer replacement parts in this coffee maker.
Unapproved replacement parts can result in personal injury, fire and/or further
damage to the equipment.
Do not allow children to access this equipment. They are not aware of the
potential dangers that exist.
Never use ammonia based cleaners on machine surfaces as they will become
discolored and/or damaged permanently. Use milder cleaning products, such as
dish soap.
Unauthorized modifications made to this coffee maker can result in
serious personal injury and/or damage to the equipment, and voids all
warranties and certifications.

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Specifications
Voltage Rating
120 Volts AC @ 60hz (120 Volt Model)
Heater Wattage
1400 Watts
Weight (empty)
55 lbs (25 kg)
Powder Capacity (2)
Milk - 1 lb (450g)
Chocolate – 1.2 lb (550g)
Cup Sizes
3
Brew Time per Cup
Less than 60 seconds
Water Tank Capacity
0.79 gallons (3 liters)
Waste Bin Capacity
50 Pods
Temperature Control
Electronic Probe
Heating Time
Approx. 15 minutes after installation
Brew Temperature
198°F (92°C)
Heater Protection
Yes
Overflow Protection
Yes
Circuit Protection
Yes
Certifications/Listings
c
CSA
us
Coffee Maker Dimensions
Height:
17.8”(45 cm)
Width:
15” (38 cm)
Depth:
21 ” (53 cm)
Minimum Installation Requirements
Height:
18” (45.5 cm)
Width:
15” (38 cm)
Depth:
24” (61 cm)
NOTE: Any references made in this manual to coffee blends and powder
products are for example purposes only. The actual products used in the
equipment may be different than the examples used in this manual.
NOTE: This machine is factory set on "Preset 2". To change this preset, follow
the instructions in the “Presets” section on page 28 of this manual.

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Equipment Overview
Coffee Pod
Door
Cup Stand and
Grill
Selection Panel
Door Lock
Overflow
Indicator
Exhaust Fan
Main Power
Switch
Inlet Valve
15A Fuse
Service Cord

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Front Selection Panel
.
Installing the French Button Overlay
LCD Display
(2 x 20 characters)
Strength Selection Buttons
(Regular or Bold)
Cup Size Selection Buttons
(Regular, Medium or Large)
START button
(starts brewing process)
Front Fascia and
Beverage Selection Area

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Unpacking
1. Cut the shipping tape on the top of the box.
2. Flip open the four flaps.
3. Remove the upper foam end cap.
4. Using a utility knife, carefully cut down along all four corners of the box.
5. With the help of a colleague, lift and place the coffee maker onto a workbench or cabinet.
Do not attempt to lift the machine by yourself.
6. Pull out the waste bin and remove the drip tray stored inside.
7. Open the front door (the keys are in a small envelope attached to the service cord).
8. Remove all the shipping tape from the outside and inside of the machine.
9. Close the front door, re-install the waste bin and install the drip tray.
WARNING: DO NOT lift the coffee maker by placing your hand underneath
the front door. It is not designed to support the weight of the machine, and
serious personal injury and/or damage to the unit may occur.
NOTE: Prior to signing for the delivery, check the shipping carton for damage.
Indicate any damage on the delivery slip and have the driver sign acknowledging it.
Damages during shipping must be claimed with the carrier
, and not with VKI
Technologies.

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Plumbing the Machine
1. Specifications and Limitations:
The total overall length of installed section of water tubing should never exceed 25 feet (7.6 meters)
per unit. In the event more than 25 feet (7.6 meters) of conduit tubing is required, as measured from
the water supply connection (building plumbing) to the brewing equipment or cooler unit, customer will
be required to sign a waiver document thus releasing the Van Houtte group of companies from any
and all responsibility in the event damage is incurred as a result of a water leak from installed water
tubing and/or fittings and/or equipment.
2. Water Supply & Tubing - Material Requirements (Conforms to NSF-51 & NSF-61):
NOTE: The main water supply pressure must be between a minimum of 20 psi and a maximum of 100
psi.
Water supply connection (building plumbing to water tubing conduit):
►PREFERENCE: 2” copper shunt & compression tee fitting (multi unit location)
►ALTERNATE: Self-piercing valve (single unit locations only)
Water tubing (water supply to water filter – water filter to brewing equipment):
►NSF CERTIFIED: 3/8” I.D. Reinforced PVC Beverage grade hose tubing
NOTE: If as a result of either building or municipal codes or both, that a copper conduit
connection is deemed required, customer is subsequently responsible for providing
required copper tubing length according to the customer site’s needs along with a shut-off
valve for each individual unit to be installed at said location.
3. Water Filter - Material Requirements (Conforms to NSF-42 & NSF-53):
Water filter & filter head:
►NSF CERTIFIED: EVERPURE 4H, or 4K-Plus, or 2K-Plus, or OCS
►An Everpure QL3 head with integrated shut-off valve must be installed
NOTE: Accessibility to shut-off valve(s) must be provided and explained to customer in the event
water supply to brewing or cooler equipment must be shut off.
NOTE: For multi-unit locations whereby the main water conduit is supplying water to more than
one unit (including water coolers), a separate in-line shut off valve must be installed onto
each individual equipment unit.
Installation of this equipment must comply with all local, state/provincial
and federal plumbing codes. It is the responsibility of the installer (and not
VKI Technologies) to research and to comply with all of these codes.
NOTE: When installing the machine onto a cabinet or countertop, ensure that
the machine is level.

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4. Water Fittings & Valves - Material Requirements (Conforms to NSF-51 & NSF-61):
Fittings & valves (water supply connection - water filter head - brewing equipment):
►NSF CONFORMING: BARB type fittings with OERTIKER clamps
►PREFERENCE: Custom nickel plated brass
►ALTERNATE: Stainless Steel (much more costly)
NOTE: Water cooler equipment arriving pre-fitted with quick connect type fittings must have them
replaced by approved fittings prior to being installed at customer location(s).
NOTE: The shut-off valve must be easily accessible
by the customer, who must be informed of
its location during the installation.
MATERIAL REQUIREMENTS:
EQUIPMENT FITTING:1” GH Type Fitting
TUBING (WATER SUPPLY TO FILTER): Reinforced PVC Beverage grade
TUBING (WATER FILTER TO EQUIPMENT): Stainless steel braided hose
Quick-
connect type fittings are not approved for use with any VKI
manufactured equipment.

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Water Filter
We recommend the use of a high quality water filter (such as Everpure™ Filters) which will eliminate
most odors present in water, and reduce the amount of particles entering the water tank. The following
are basic instructions for installing a cartridge type filter using a head bracket (Everpure™ type filter).
1. Assemble the retaining bracket to the filter head.
2. Insert the cartridge into the filter head and turn the cartridge clockwise.
3. Apply Teflon tape to the threaded portion of two 3/8" x 1/4" fittings and screw each into the
filter head.
4. Mount the water filter at an easily accessible place for servicing, such as:
(a) Under the sink against the back or side wall,
(b) On the back of a utility cabinet,
(c) Any location generally within 20 feet of the machine.
Scalehammer™
VKI also recommends the use of the Scalehammer electronic scale treatment device. The
Scalehammer™ electronically treats incoming water, preventing scale particles from sticking to the
water tank, valves, tubing, etc. As scale is one of the largest causes of service calls on these types of
equipment, using the Scalehammer™ keeps the equipment working efficiently and free of scale
related problems.
Installation instructions are provided in the box with every Scalehammer™ device. Should you require
additional copies, log on to www.scalehammer.com to download the electronic version of the manual.
NOTE: When the filter is installed or replaced, make sure to write the
installation date in the provided area on the filter cartridge. Follow the
manufacturer’s recommendations for filter replacement intervals.

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Emptying the Drip Tray
The drip tray on the front of the coffee maker holds approximately 415 ml (14 oz) of liquid. When too much
liquid has accumulated inside the tray, an overflow indicator (a small float) will rise and protrude through
the drip tray grill. At this point, the drip tray must be emptied.
To empty the drip tray:
1. Pull the tray assembly straight out towards you.
2. Remove the drip tray grill.
3. Empty the drip tray.
4. Rinse both the tray and the grill under running water, and then towel dry both.
5. Install the grill onto the drip tray.
6. Slide the drip tray and grill back into position on the machine.

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Emptying the Waste Bin
The waste bin holds approximately 50 spent coffee pods and it should be emptied at least once a day. To
empty the waste bin,
1. Remove the drip tray and grill assembly.
2. The waste bin assembly represents the lower third of the machine. Grasp the sides of the waste
bin and pull the bin straight out towards you.
3. Discard the contents of the waste bin.
4. Rinse the waste bin under running water, and then towel dry.
5. Re-install the waste bin.
6. If the waste bin has been removed for more than 10 seconds (default setting), the machine will
automatically reset the Waste Bin counter. The “Reset Time Out” setting can be changed from 10
seconds to another value in the Counters menu.
7. The machine will then show the Powder System Rinse menu on the LCD. This rinse is
mandatory must be performed to reduce the possibility of the residual powder clogging whipper
system.
a. Place a large cup or leak-proof container under the dispensing spout.
b. Press the Enter ()button to begin the rinse cycle.
8. Once done, the machine automatically reverts to the Standby (ready) mode.
9. Re-install the drip tray.

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Filling the Powder Hoppers
1. Remove the drip tray.
2. Remove the waste bin.
3. Unlock and open the front door of the machine.
4. Rotate the spout caps to block each of the powder hopper spouts.
5. Remove the powder hoppers by sliding them out towards you.

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6. Remove the hopper lids.
7. Refill the two hoppers with product – milk in the left hopper and chocolate in the right hopper.
NOTE: Do not pack the powder inside the hoppers.
8. Re-install the powder hoppers, and rotate the spout caps to unblock each of the hopper spouts.
NOTE: To reduce the risk of powder ‘bearding’ or clogging the dispenser spouts, make
sure the spouts are pointing straight down (as illustrated above). A retainer on the
upper vacuum duct plate will stop the spouts when they are in their proper position.
9. If the hoppers have been removed for more than 10 seconds, the machine will automatically reset
the Powder (1 and/or 2) counter(s).
10. The machine will then show the Powder System Rinse menu on the LCD. This rinse is
mandatory must be performed to reduce the possibility of the residual powder clogging whipper
system.
11. Place a large cup under the dispensing spouts.
12. Press the Start button to begin the powder rinse cycle.
13. Once the cycle is finished, the machine automatically reverts to the Standby (ready) mode.
14. Re-install the waste bin.
15. If the waste bin has been removed for more than 10 seconds (default setting), the machine will
automatically reset the Waste Bin counter. The “Reset Time Out” setting can be changed from 10
seconds to another value in the Counters menu.
16. The machine will then show the Powder System Rinse menu on the LCD. This rinse is mandatory
must be performed to reduce the possibility of the residual powder clogging whipper system.
17. Once done, the machine automatically reverts to the Standby (ready) mode.
18. Re-install the drip tray.

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Programming
Navigation Flowchart

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Accessing and Exiting the Set-Up Mode
To gain access to the Set-Up mode of the machine, press the “Set-Up” button on the inside of the front
door. The message on the LCD will read;
To exit the Set-Up mode, press the “Set-Up” button once more.
Navigating the Menus
There are four buttons on the front selection panel that are used for navigating through the Set-Up mode
of the equipment. The buttons and their functions are identified in the table below.
Button Function for Navigating
Scroll UP through the menus in the Set-Up
Increase values while in a specific selection in the Set-Up
Scroll DOWN through the menus in the Set-Up
Decrease values while in a specific selection in the Set-Up
Enter Button
oEnter a menu
oEnter a specific selection in the Set-Up
oSave a change
oClear a counter
Large Cup Button (Back button while in Set-Up)
oMove back to previous menu
oExit a specific setting without saving

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Counters
1. Enter the Set-Up mode and scroll to the Counters menu.
2. The first three options in this menu are used for resetting the Powder 1, Powder 2 and Waste Bin
counters.
3. Select the counter to be reset and press the Enter ()button to reset it.
4. The “Reset Time Out” option allows you to change the amount of time the waste bin needs to be
removed before the Waste Bin Counter gets reset automatically. The default setting is 10 seconds.
5. To view and/or to reset the product vend counters, scroll to the Vend Counters menu and press
Enter ().
6. To view the number of vends, scroll to the counter required. The following counters are available,
Total Absolute – this counter displays the number of beverages dispensed by the equipment
since it was put into service. It cannot be reset to Zero.
Total Public – this counter displays the number of beverages dispensed since this counter
was reset last.
Pod Only – this counter displays the number of straight coffee beverages dispensed (specialty
beverages are not included).
Pod + Powder – this counter displays the number of specialty coffee beverages dispensed.
Powder Only – this counter displays the number of straight powder beverages dispensed
(non-pod beverages).
7. To reset the counters, scroll to the Clear All option and press the Enter ()button.
NOTE: Selecting the Clear All option resets all of the resettable counters to zero simultaneously. The
Total Absolute counter is not resettable and cannot be cleared.
8. The “P1 Counter” and “P2 Counter” options allow you to set the frequency at which the refill
hopper messages appear. For example, if the setting is 425 grams, this means that after 425
grams of powder have been dispensed by the hopper, the refill hopper message will be displayed.
To increase the frequency at which this message appears, this setting should be decreased.
To decrease the frequency of the message, increase this setting.
9. With the “Waste Counter”option, you can set the number of coffee (pod) beverages the machine
can dispense before the “Empty Waste Bin” message appears on the screen. The counter can
be set to 50, 100, 200 or 600 cups. The default setting for the standard waste bin is 50 cups.

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Language
This setting allows you to change the language of the messages that appear on the LCD display to either
English or French.
To change the language,
1. Enter the Set-Up mode and scroll to the Language menu.3
2. Press the Enter ()button.
3. Scroll UP to the language required.
4. Press the Enter ()button to save the change.
NOTE: The menus while in the Set-Up mode are displayed in English.
Powder Rinse
Access this menu to periodically rinse the Powder System (the whipper motor, whipper components and
hoses.
To access the powder rinse cycle,
1. Enter the Set-Up mode and scroll to the Powder Rinse menu.
2. Place a large cup or leak-proof container under the dispensing spout.
3. Press the Enter ()button to begin the rinse cycle.
4. Repeat step #3 if more rinsing is required.
NOTE: The Powder System rinse menu automatically appears after the powder hoppers have been
removed, refilled and replaced. Performing this cycle is mandatory and once it is completed,
the machine will automatically revert to Standby (ready) mode.