Vodavi Starplus 2802 User manual

STARPLUS
2800-Series
Te lep hon es
User Guide
TM

I
Issu e Release Date Description
1.0 05 -04 Ne w Product Rele as e
1.1 06-04 Two-line wiring procedure added.
LIFESUPPORTAPPLICATIONS POLICY
VOD AVI Techno logy, In c. products are not authorized
for and should not be used within Life Support
applications. Life Support systems are equipment
intended to support or sustain life and whose failure to
perform when properly used in accordance with
instructions provided can be reasonably expected to
result in significant personal inj ur y or death.
VODAVI Technology, Inc. warrant y is limited to
replacement of defective components and does not
cover injury to persons or property or other
consequential damages
“WARNING: Handling the cord onthis product will expose you to lead, achemical
known to the State ofCaliforniato cause [cancer, an d] birth d efects o r other
reproductiveharm.Wash hands afterhandling.”
Copyright © 2000 VODAVI Technology, Inc.
All Rights Reserved
This material is copyri ghted by VODAVI Technology, Inc. Any
unauthorized reproductions, use or disclosure of this material, or
any part thereof, i s stri ctly prohibited and is a violation of the
CopyrightLawsofthe United States (17 U.S.C.Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any
time and without notice. The information furnished by VODAVI in
this material is believed to b e accurate and reliable, but is not
warranted to be true in all cases.
STARPLUS™ is a registered trademark of VODAVI Technology, Inc.
set/2004
P RIN TE D I N TH AI LAN D

Important Safety Instructions
When using your telephone equipment, basic safety precautions
(including the following) should always be followed to reduce the risk of
fire, electric shock, and injury to persons.
» Read and understand all instructions.
» Follow all warnings and instructions marked on the telephone.
» Do notuseliquid cleaners oraerosol cleaners on the telephone;usea
damp cloth for cl eaning.
» Do not operate the telephone around water (i.e., near a bath tub,
wash bowl, kitchen si nk, laundry tub, swimming pool, or in a wet
basement).
» Do not place this telephone on an unstable cart, stand, or table. The
telephone may fall causing serious damage to the telephone.
» Slots and openings on the bottom of the telephone are provided for
ventilation to protect it from overheating. These openings must not
be blocked or covered. The openings should never be blocked by
placing the telephone on the bed, sofa, rug, or other similar surface.
This telephone should never be placednear orover a radiator orheat
register. This telephone should not be placed in a built-in i nstallation
unless proper ventilation is provided.
» Never push any objects into this telephone through slots as they may
touch dangerous voltage points or short-out parts that could result
in a fire or electric shock. Never pour any liquids on the telephone.
» To reduce the risk of electric shock, do not disassemble this
telephone. Take the telephone to a qualifi ed serviceman when
service or repair work is needed. Opening or removing covers may
expose youto dangerous voltage or other risks. Incorrect reassembly
can cause electric shock when the appliance is subsequently used.
» Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from
lightning.
» Do not use the telephone to report a gas leak in the vicinity of the
leak.
--- SAVE THESE INSTRUCTIONS ---

Product Information 1
Product Information
All three 2800 models are FCC registered, and both hearing aid and
American Disability A ct (ADA) compli ant.
Stand ard Fea tur es include handset volume button, data jack, message
waiting light, redial button, flash button, desk mount, and ri nger control
switch. The STARPLUS 2800 telephones also come with a 5-year standard
manufacturer’s warranty.
Two-line Models also have programming capabilities and separate line-
control functions. The following diagram shows whe re to locate the
feature buttons and switches used to operate the 2800-series telephones.
Memory
Buttons
Feature
Buttons
B/ Z
Line1
Line2
Speaker
Vo l u m e
Ringer
Ringer
Ringer
Data
Jack
FLASH
Switch
Tone/Puls e
Switch
LN2
Jack
LN1
Jack
MUTE SPKR
PAUSE RE DI AL FLASH VO LU ME
CO NF LN 1 LN 2 HOLD
MESSAG E
VODAVI
12ABC DEF
MN OJKLGHI
PQRS TUV WXYZ
OP ER
3
456
789
0#
*
TM
“Hidden”
Programming
Button
MODEL 2803
Fixed
Programmable

2 Product Information
2800-Series Features
Use this feature/comparison chart t o identify the functions that pertain to
yo ur telep h on e. (Model number located on bottom of telephone base.)
* Wall Mount Kit, optional
Feature 2801 2802 2803
A-Lead Connection
NN
Conference Button
N
Data Jack
NNN
Desk/Wall Mountable*
NNN
Flash Button
NNN
Handset Volume
NNN
Hidden Programming Button (h ot el/ mot el o nly )
N
Hold Button
NN
Hold for Each Line
N
Line In Use Indicator
NN
Low/High Ringer
N
Low/High/Off Ringer
NN
Message Wait Lamp
NNN
Mute Button
NN
Mute with LED
NN
Numb er Me mory (redial function) 111
Pause Function
NN
Progra mm able Me mory Dia l Buttons 10 10
Programmable Flash Time
NNN
Redial Button
NNN
Ring Indicator
N
Speakerphone
NN
Sp eak er with LED
NN
Sp eak er Volume Control
NN
Tone/Pulse Selection
NNN
Two Lines (distinctive ring tones)
N

Installation 3
Telephone Specifications
The following product list shows the distinctive characteristics of the
2800-model telephones.
Installation
Parts List
The 2800-Series Telephones come with all the parts you will need to
operate your telephone. Verify that the items listed below have been
included prior to starting the installation process.
Vodavi 2800-Series Telephone
 Desk-Mount Telephone Base
 Handset
 Handset Cord - 9 ft
 Line Cord - 12 ft
 User Guide
Desk Telephone
To install y our new te le phone:
1. Plug one end of the handset cord into the handset, and plug the
other end into the handset jack on the side of the telephone.
2. Set the B/Z Ringer switch.
3. Plug one end of the line cord into the LINE1 jack, and plug the other
end into the wall jack.
On Two-L ine Mo del s --- Either line jack may be used, LINE1 or LINE2.
Product Detail
Cabling Requirement -- 1pair Minimum Message Waiting -- 70-90VDC
FCC Specifications -- Part 15, Subpart J,
Class A, P ar t 68
Operating Voltage -- 12 to 56 VDC
NonPolarity
Flas h Timing -- 1 00, 300, 600ms (Programmable) Registered Connector -- USOC RJ 11
Footprint -- 8.75" x 6.25" Ringer Equivalence -- B/Z Switchable
Handset -- Standard K Style,
Hearing Aid Compatible
Safety Standard -- NTRL/C
Handset Cord Length -- 9 ft Signaling -- Standard 12tone DTMF
Line Cord Length -- 12 ft Weight -- 2.5 lbs

4Installation
Wa l l Mou nt (optional)
If desired, any 2800 telephone can be converted to a wall mount unit. For
easier mounting, the optional Wall Mount kit comes with a 9-in. line cord.
To installwall mount:
1. Detach one (1) of two
plastic tabs located
on the Wall Mount.
2. Remove the handset
from the cradle; insert
the tab into the slot
bel ow the h oo k swit ch
as shown … ⇒
3. Unplug existing line
cord from telephone
and wall jack.
4. Run the line cord
pr ovided t hr ou gh th e
rectangular opening
of the Wall Mount and plug it into the line jack of the telephone.
5. Insert the “bottom” Wall Mount prongs into the slots on the
“bottom” of the telephone base.
6. Gently press down on the Wall Mount until the prongs on the “top”
snap into the slots on the “top” of the telephone base.
7. Plug the other end of the line cord into the wall jack.
8. Match the two “keyhole” slots on the Wall Mount with the lugs on
the 630-A type jack, and slide the telephone into place.
9. Return the handset to the cradle; the telephone is ready to use.
Connections & Wiring
A-Lead
An A-Lead Connection is
available on the 2801 & 2802
models. The connection is
made via the LINE1 jack
outer pairs as shown … ⇒
Wall Mount Ta b
↓↓
TOP
Handset Cradle
Tabwill hold handset securely when
telephone is used as wall mount.
PI NS 1 2 3 4 5 6

Installation 5
Data J ack
The data jack on the 2803 model is wired to LINE2 from the factory. To
change from LINE2 to LINE1, perform these steps:
1. Remove the 4 screws on the bottom of the telephone, and separate
the bottom housing from the upper housing.
2. Remove wire/plug from connector CN21 (L2) & place on CN11 (L1).
3. Reassemble the telephone, making sure all wires are plugged in.
Two-Line Connections
When connecting two phone lines to the 2803-model telephone, observe
the following recommendations.
» If you utilize the LN1 connector
to bring in Lines 1 and 2 in your
installation, use a 4 -pin (2 pair)
line cord as shown … ⇒
-- green &red wires for Line1
-- yello w & bl ack wires for Line2
In this installation method, no connection should be made to the LN2
connector. (Failure to do so could result in a conference situation
between Lines 1 and 2. )
» If you utilize both the LN1 and LN2 connectors in your installation,
make sure that a 2-pin ( 1 pair) line cord is used.
Connecting a Modem to Your Telephone
This feature allows data transmission via the DATA jack on the telephone
using a computer equipped with the modem function, or a modem
connected by hard-wiring. Single-line models (2801 and 2802) use LINE1
for modem transmissions, two-line models (2803) use LINE2.
To connecta modem toyour telephone:
1. Locate the DATA jack on the right-side of the telephone, and the
telephone jack connecti on on the modem.
2. Connect a line cord to the jack on the modem; plug the other end
of the cord into the DATA jack on the telephone (RJ11 connection).
The modem is now connected through your telephone on LINE1 or
LINE2. Calls can be originated and passed on to the modem.
Consult the instructions provided with your modem.
Two-LineModels (2803) --- LINE2 can be usedfor incoming&
outgoing calls whe n modem is not in use.
RBK
GY
Line 1Line 2
LN
1
28 03

6Installation
Setting the Volume
Ringer Volume Switch
This switch is located on the right side of the telephone. You may set the
ringer volume switch to HI, LO, or OFF. When the switch is moved to the
OFF position you will not hear ringing from that telephone. However , an
extension telephone using the same line will ring during an incoming call.
Tw o-Li ne Mod els - -- The 2803 telephone has two volume switches, one for
each line. This hospitality model does not have an OFF position, the
volume can only be changed to HI or LO.
B/Z -Type Ringer
The B/Z Ringer switch is located on the right side of the telephone near
the Ringer Volume switches. This switch should be set to “B” for residential
use, and “Z” for business/hospitality applications.
Handset Volume
Each 2800-model telephone has a volume button that allows you to
increase or decrease the handset volume while on an active call. The
settings are: Normal and High.
Speakerphone Volume Switch
Speakerphone models (2802 & 2803) are equipped with a sliding volume
switch to adjust the speakerphone volume. Slide the switch toward you
for lower volume, or away from you for higher volume.
Acc essing th e Directo ry Card
Frequently dialed numbers may be recorded on the Directory Card. For
models with speed dial memory, the card can be used to record the
telephone numbers stored in One-Touch speed dial memory.
To remove the ca rd:
1. Insert a paper clip in the hole at the top of the vinyl overlay
covering the card.
2. Lift the overlay and remove the card.
The MSG li ght and the Line In Use (LIU) LEDswillnot operate when set
in the “B” ringe r mode.

Ope ra tion 7
Operation
Two-Line Models - If you have a 2803-model telephone, press the
appropriate LINE button before lifting the handset, or press the SPKR
button. The -green- LIU indicator on your telephone will then illuminate,
as wellas any extension telephones with LIU indicators. Each LINE button
has two indicators:
» The -green- indicator illuminates whe n the line is in use.
» The -red- indicator illuminates when the line is placed on Hold, or to
show an incoming call.
Single-Line Models - The HOLD button serves as the LIU indicator. The
LED will be -green- when you lift the handset, or press the SPKR button.
The LED will be -red- when a call is waiting to be answered.
Message Waiting Indicator
If you have a telephone m essaging service, the MSG lamp will illuminat e
to indicate a message is waiting. Information regarding availability and
operation may be obtained through your service.
Two-Line Models (2803) --- The MSG lamp wi ll illuminate on LINE1 only.
Flash
The Flash feature will allow you to access features available through
Custom Calling services. Flashes may be stored in the telephone memory.
Press the FLASH button while on a call to generate a flash.
Last Number Redial
The last number dialed from the telephone will be stored when you hang
up. LNR memory can store a telephone number up to 32-digits in length.
To access the last number dialed from your telephone ( 2802/2 803):
1. Lift the handset, or press the SPKR button.
2. Press the REDIAL button, the number will automatically dial out.
To dial the last number called from your telephone ( 280 3):
1. Press a LINE button.
2. Lift the handset, or press the SPKR button.
3. Press the REDIAL button, the number will automatically dial out.

8Operation
Changing from Handset to Speakerphone (2802 & 2803)
While using the handset:
1. Press the SPKR button.
2. Hang up the handset, the SPKR indicator will light.
While using the speakerphone:
Lift the handset, the SPKR indicator will turn off.
Mu te (2802 & 2803 models)
To mute your voice while on a call:
1. Press the MUTE button, the -red- Mute indicator will illuminate.
2. Press any key to resume conversation; Mute indicator will turn off.
The Mute feature will automatically disengage when changing
from handset to speaker.
Hold (2802 model)
To place a call on hold:
1. Press the HOLD button, the LIU indicator will illuminate - red-.
2. Hang-u p the handset.
To retrieve a call from hold:
» If you have already hung-up the handset, lift the handset or press
the SPKR button on your telephone.
» If the handset is not hung-up, press the HOLD button to resume
conversation. The LIU indicator will illuminate -green-.
Hold (2803 model)
To place a call on hold:
Press the HOLD button, the Line indicator will change to -red- for
that line.
To retrieve a call from hold:
Lift the handset, or press the SPKR button on your telephone or an
extension telephone.
If t he call was placed on HOLD without hanging up the handset:
press the hookswitch to recover the call and resume your
conversation.

Ope ra tion 9
Me mory Dial ing (2802 and 2803 models)
Ten frequently dialed telephone numbers can be stored in the telephone
memory. A number stored in memory can be accessed with one-touch of
a Speed Dial button.
Memory Retention Time
Typically, the numbers you choose to store will remain in memory until
they are overwritten with a new number.
Model 2802 --- If the telephone is “unplugged” from an active telephone
line, stored numbers will only stay in memory for 24 hours.
Model 2803 -- - The two-line model contains a lithium battery that allows
stored numbers to be retained indefinitely, or until changed.
To store a telephone number in memory:
1. Lift the handset, or press the SPKR button.
2. Then press the STORE button.
» For 2803model … remove overlay to access STORE button.
3. Dial the number you want to store into memory.
(The choices are: 0-9, *, #, PAUSE, or FLASH).
» For 2802model … use REDIAL button for Pause function.
4. Press one of the ten Speed Dial buttons where you want to store
that telephone number.
To enter “multiple” memory locations … press the hookswitch and
repeat Steps 2 through 4 for each number you want to store.
5. Wh en fi ni shed, han g u p the handset.
To dial a telephone number stored in memory:
1. Lift the handset, or press the SPKR button.
2. Press the Speed Dial button where you stored the number.
A “dial tone” willbe heard while performing this operation.

10 Operation
Conferencing (2803 model)
To initiate a conference call:
1. Press a LINE button and dial the first par ty’s telephone number.
2. When the first party answers, advise them that a conference call is
being established and press the HOLD button.
The -green- Line indicator will extinguish, and the Hold indicator
will illuminate -red- for that line.
3. Press the other LINE button; di al seco nd par ty’s telephone nu mber.
4. When the second party answers, advise them of the conference call
and then press the CONF button.
» The first call will be released from Hold and you will be able to
converse with both parties at the same time.
» The -red- Conference LED illuminates steady, and the-green-
LEDs for both lines will remain li t.
If the se con d part y’s li ne i s b usy:
Press the first LINE button to return to the first party.
The first party is released from Hold; resume your conversation.
To terminate a conference call:
1. Hang up the handset, or press the SPKR button if in SPKR mode.
Both Line indicators will extinguish.
2. Press the CONF button in order to terminate this function.
To talk with only one party from the conference:
1. Press the LINE button for the desired conversation.
The -red- Conference LED will extinguish; Line LED will light steady
for selectedline; the otherline willbe disconnected.
2. Resume the conversation.
To end a conference, placing both lines on Hold:
Press the HOLD button.
The -red- Conference LED will extinguish, and the LIU LEDs will light
steady -red-. Both first and second parties are placed on Hold.
If the CONF button is not pressed after you hang up, both
lines will be accessed simultaneously the next time the
telephone is used.

Programming 11
Programming
The Tone/Pulse & Flash Timing settings may be changed by moving their
respective “recessed” switches located at the top of a 2800-telephone.
Tone/Pulse
Move the switch to the desired position: “T” or “P”
Flash Timing
Slide the switch to one of these settings: 100, 300, or 600 ms
Troubleshooting Guide
If this telephone does not work properly, try the following suggestions.
Cond it ion Sugg est ion
No Dial Tone » Check all cables to make sure that all connections
are secure and not damaged.
» Check the hookswitch. Does it fully extend when the
handset is lifted from the cradle?
» Check to make sure the telephone is not on Hold.
» Unplug the telephone and connect it to another
modular jack. If it still does not work, and other
telephones in your home are working, the problem
is with this telephone.
Telephone does not
dial out
Check the dial mode in the prog ramming area.
Is it set to tone, which may not be compatible with your
local dial ing service?
Telephone does not
ring
Are you using too many telephones on one line?
The total REN of all telephones on the same line should
not be greater than the maximum REN for your calling
area. (Refer to the FCC Registration Information.)
Incoming and
outgoing v oi ce
volume is low
Are other telephones off hook at the same time?
If so, this is a normal condi tion. The volume level drops
when additional telephones are used at the same time.
Speakerphone
does not work
If the other person cannot hear you, make sure the
MUTE li ght i s off.
Difficulty storing
numbers in memory
Make sure you are pressing the correct sequence of
buttons for storing memory.

REGULATORY INFORMATION
FCC Part 68 Compliance
These telephones are hearing-aid compatible
and complywith Part 68 of the Federal
Communications Commission (FCC) rules. On
the bottom of the telephone is a label that
co ntains, am on g ot her info rmatio n, t he FC C
registration number and Ringer Equivalence
Number (REN) for the telephone. If
requested, this information must be
provided to the telephone company.
Installation
The modular telephone outlet or jack to
which the telephone must be connected is a
Un iversal Servic e Order Co de ( USOC ) R J1 1C
or RJ11W. For modem interface purposes on
two-line models, the connection may be
made using a USOC RJ14 type jack. The
telephones are registered to operate in
Central Office (CO), private branch exchange
(PABX), key system and Centrex applications.
The telephones cannot be used on telephone
company-provided coin service. Connection
to Party Line Service is subject to state tariffs.
Ring er E quivale nce Num ber
The REN is used to determine the quantity of
devices which may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices not
ringing in response to an incoming call. In
most, but not all, areas the sum of the RENs
should not exceed 5. To be certain of the
nu mb er o f d evic es th at m ay b e co nn ected t o
the line, as determined by the total RENs,
contact the telephone company to
determinemaximum REN for calling area.
Incide nce of Harm
If this equipment causes harm to the
t elep ho ne n etwo rk th e telep ho ne c om pan y
will notify you in advance that temporary
discontinuance of service may be required. If
advance notice isn't practical, the telephone
company will notify you as soon as possible.
Also, you will be advised of your right to filea
complaint with the FCC if you believe it is
necessary.
Telep hon e Com pany Rights
The telephone company may make
modifications in its communications facilities,
equipment, ope rations, or procedures that
could affect the operation of the equipment.
If this happens, the telephone company will
provide advance notice in order for you to
make the necessary changes to maintain
un int err upted ser vic e.
FCC Part 15 Compliance
These telephones have been tested and
found to comply with the limits for a Class B
dig it al devic e, p ur suan t t o P art 15 of th e FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment may generate, use, and/or
radiate radio frequency, and if not installed
and used in accordance with theinstructions,
may cause some interference to radio
communications. However, there is no
guarantee that interference will not occur in
a particular installation. If equipment does
cause interference to radio or television
reception, which can be determined by
turning equipment on and off, try to correct
the interference by one or more of the
following measures:
 Reorient or relocate receiving antenna.
 Increase the separation between the
equipment and the receiver.
 Connect equipment to an outlet on a
circuit different from that to which the
receiver is connected.
 Consult the dealer or an experienced
rad io/TV technician for as sistance.
 Changes or modifications not expressly
approved can void the user's authority
to operate the equipment.
UL Compliance
These telephones comply with UL 1459,
second edition requirements and bear the
NRTL/C label denoting compliance. For your
own protection, observe the following:
 Never install tele phone wiring during a
lightning storm.
 Never install telephone jacks in wet
locations unless the jack is specifically
designed for use in wet locations.
 Never touch uninsulated telephone
wires or terminals unless the telephone
line has been disconnected at the
network interface.
 Use every caution when installing or
modifying telephone lines.
WARRANTY INFORMATION
If you experience any trouble with the
telephone, please contact your servicing
agent/distributor for repair and/or warranty
information.

VODAVITECHNOLOGY, INC.
4717EastHiltonAvenue
Phoenix,AZ85034
June, 2004 - Issue 1.1 P/N:2850-00