Vodavi Starplus Triad-S User manual

STARPLUSTM Triad-S
Feature Package 4
System Programming & Operation

Copyright © 2002 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only.
Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited
and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any time and without notice. The information
furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in
all cases.
STARPLUS and TriadTM are registered trademarks of VODAVI Technology, Inc.
mlj/2002
Issue Release Date Changes
28-99
 Feature Package 2 {FP2} enhancements have been added.
 Manual content contains extensive revisions.
2.1 12-99
 Feature Package 2 {FP2} updates have been added.
 Manual content has been revised.
35-00
 Feature Package 3 {FP3} enhancements have been added.
 Manual layout has been reformatted.
3.1 8-00 Manual content has been revised.
3.2 3-01 Manual content has been revised for correctness and clarity.
4.0 4-02
 Feature Package 4 {FP4} enhancements have been added.
 Manual incorporates information previously contained in
the Product Description Manual.
 Enhanced flexible numbering is incorporated.
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for and should not be used
within Life Support applications. Life Support systems are equipment intended to
support or sustain life and whose failure to perform when properly used in
accordance with instructions provided can be reasonably expected to result in
significant personal injury or death.
VODAVI Technology, Inc. warranty is limited to replacement of defective
components and does not cover injury to persons or property or other consequential
damages.

Contents i
Contents
General Description ................................................................................................................................ 1-2
System Features ................................................................................................................................ 1-3
Digital Keyset Telephones ............................................................................................................. 1-4
Digital Keyset/Button Diagram .................................................................................................... 1-6
About This Manual .................................................................................................................................. 2-2
Content Summary ............................................................................................................................ 2-2
Manual Format & Description ...................................................................................................... 2-3
911 Feature ................................................................................................................................................ 2-4
911 Alert ............................................................................................................................................... 2-5
Enhanced 911 Integration ............................................................................................................. 2-6
Enhanced 911 Power Failure Station ......................................................................................... 2-7
Account Code ............................................................................................................................................ 2-7
Account Codes - Forced ................................................................................................................. 2-8
Account Codes - Traveling COS (Verified) ................................................................................ 2-9
Initialize Verified Account Code Table ...................................................................................... 2-12
Print Verified Account Codes ....................................................................................................... 2-13
Answering Machine Emulation ........................................................................................................... 2-14
Attendant Assignment / Features ...................................................................................................... 2-15
Automatic Call Distribution (ACD) ..................................................................................................... 2-15
Automatic Privacy .................................................................................................................................... 2-16
Background Music ................................................................................................................................... 2-16
Battery Back-Up (Memory) ................................................................................................................... 2-17
Baud Rate Assignments ......................................................................................................................... 2-17
Call Back ...................................................................................................................................................... 2-18
Manual Callback ................................................................................................................................ 2-18
Automatic Call Back Timer ............................................................................................................ 2-20
Auto Callback - DSS / BLF ............................................................................................................... 2-20
Message Callback - DSS / BLF Flash Rate .................................................................................. 2-21
Call Coverage ............................................................................................................................................. 2-21
Call Coverage Ring Timer ............................................................................................................... 2-23
Call Forward ............................................................................................................................................... 2-23
Call Forwarding ................................................................................................................................. 2-23
Call Forward - All Calls ..................................................................................................................... 2-25
Call Forward - Busy ........................................................................................................................... 2-26
Call Forward - Busy / No Answer ................................................................................................. 2-27
Call Forward - Follow Me ............................................................................................................... 2-28
Call Forward - No Answer .............................................................................................................. 2-29
Call Forward - External (Off-Net) ................................................................................................. 2-30
Call Forward Button Flash Rate .................................................................................................... 2-31
Call Forward Display ........................................................................................................................ 2-31
Call Forward - Preset ............................................................................................................................... 2-32
Preset Call Forward - Station ........................................................................................................ 2-33

ii Contents
Preset Call Forward - CO Line ....................................................................................................... 2-35
Preset Forward Voice Mail ID ........................................................................................................ 2-36
Preset Forward Timer (Incoming Call to a Destination) ...................................................... 2-37
Calling Forward Override ...................................................................................................................... 2-38
Calling Station Handsfree Mode Override ...................................................................................... 2-38
Calling Station Tone Mode Override ................................................................................................. 2-38
Call Park ....................................................................................................................................................... 2-39
Call Park - System .............................................................................................................................. 2-39
Call Park Recall Timer ...................................................................................................................... 2-40
Call Park - Personal ........................................................................................................................... 2-40
Call Park - Station .............................................................................................................................. 2-42
Call Pickup .................................................................................................................................................. 2-42
Directed Call Pickup ......................................................................................................................... 2-44
Group Call Pickup ............................................................................................................................. 2-45
Call Transfer ............................................................................................................................................... 2-45
Ringback on Transfer ....................................................................................................................... 2-47
Unanswered CO Call Transfer ....................................................................................................... 2-47
Camp On ..................................................................................................................................................... 2-48
Camp On Button Flash Rate .......................................................................................................... 2-49
Camp On Recall ................................................................................................................................. 2-49
Centrex/PBX ............................................................................................................................................... 2-50
CO / PBX Programming .................................................................................................................. 2-50
Off-Hook Preference ........................................................................................................................ 2-51
Private Line Appearance ................................................................................................................ 2-51
Programming ✳ , #, and Hook-Flashes into Speed Dial ....................................................... 2-51
Centrex/PBX Flash ............................................................................................................................ 2-51
Centrex/PBX Flash Timer ................................................................................................................ 2-52
Centrex / PBX Transfer .................................................................................................................... 2-52
PBX Dialing Codes ............................................................................................................................ 2-53
Class Of Service ......................................................................................................................................... 2-54
Class of Service - CO Line ............................................................................................................... 2-55
Station Day Class of Service .......................................................................................................... 2-56
Station Night Class of Service ....................................................................................................... 2-57
CO Line - Access ....................................................................................................................................... 2-59
CO Line Attributes ................................................................................................................................... 2-60
Initialize CO Line Attributes .......................................................................................................... 2-60
Print CO Line Attributes ................................................................................................................. 2-61
CO Line DTMF Sending .......................................................................................................................... 2-63
DTMF / Dial Pulse Programming ................................................................................................. 2-63
DTMF On/Off Time Operation ...................................................................................................... 2-64
CO Line Group ........................................................................................................................................... 2-64
Line Group Access - Station .......................................................................................................... 2-64
CO Line Group Programming ....................................................................................................... 2-66
CO Line - Identification .......................................................................................................................... 2-67
CO Line Identification Display ...................................................................................................... 2-67

Contents iii
CO Line - Incoming Ringing Assignment ........................................................................................ 2-69
CO Line Ringing Assignments ...................................................................................................... 2-69
Incoming CO Line Ringing - Setting Flash Rate ..................................................................... 2-72
Display Ring Assignments ............................................................................................................. 2-72
Reseize Timer ..................................................................................................................................... 2-73
Guard Timer ........................................................................................................................................ 2-74
Transmit Volume ............................................................................................................................... 2-74
CO Line Loop and Pool Buttons .......................................................................................................... 2-75
In-Use Hold (I-Hold) Flash Rate .................................................................................................... 2-77
CO Line - Loop Supervision .................................................................................................................. 2-78
Loop Supervision Programming ................................................................................................. 2-78
CO Line - Queue ........................................................................................................................................ 2-79
Line Queuing ...................................................................................................................................... 2-79
CO Line Queue Button Flash Rate ............................................................................................... 2-81
CO Line - Ringing Options .................................................................................................................... 2-81
Transfer CO Ringing ......................................................................................................................... 2-82
Recall CO Ringing ............................................................................................................................. 2-83
Queued CO Ringing Flash Rate .................................................................................................... 2-84
Reminder Ring Timer ....................................................................................................................... 2-84
CO Direction ....................................................................................................................................... 2-85
CO Port Parameters ................................................................................................................................. 2-86
Initialize CO Port Assignments / Flexible Numbering Assignments .............................. 2-86
Print CO Port Parameters and Feature Codes ........................................................................ 2-87
CO Ring Detect Timer ............................................................................................................................. 2-88
Conference ................................................................................................................................................. 2-88
Conference Enable/Disable .......................................................................................................... 2-88
Conference / DISA Timer ................................................................................................................ 2-90
Conference Combinations ............................................................................................................ 2-90
Cordless Key Telephone Unit Feature Button ............................................................................... 2-92
Database Administration ...................................................................................................................... 2-94
Administration Access .................................................................................................................... 2-94
Administration Password ............................................................................................................... 2-96
Database Printout (Dump) ................................................................................................................... 2-97
Dial Pulse Sending ................................................................................................................................... 2-98
Dial Pulse Parameters ...................................................................................................................... 2-98
Pulse Dial Inter-Digit Timer ........................................................................................................... 2-98
Pulse-to-Tone Switchover ............................................................................................................. 2-99
ICLID Ringing Assignments ........................................................................................................... 2-99
View ICLID Ringing Assignments ................................................................................................ 2-100
Direct Inward System Access (DISA) ................................................................................................. 2-102
DISA Access Code ............................................................................................................................. 2-102
DISA Programming .......................................................................................................................... 2-102
DISA Call Forwarding ....................................................................................................................... 2-103
DISA CO-to-CO ................................................................................................................................... 2-104
Direct Station Selection / Busy Lamp Field ..................................................................................... 2-105

iv Contents
Direct Transfer Mode .............................................................................................................................. 2-106
Directory Dial ............................................................................................................................................. 2-106
Initialize Directory Dial Table Parameters ................................................................................ 2-111
Print Directory Dial Table Parameters ....................................................................................... 2-112
Dial-By-Name ..................................................................................................................................... 2-113
Distinctive Ringing .................................................................................................................................. 2-114
CO Line Distinctive Ring Tone ...................................................................................................... 2-114
Enabling/Disabling Distinctive Ring Tone ............................................................................... 2-116
Ring Tone - Station (User Selectable) ........................................................................................ 2-116
Do Not Disturb .......................................................................................................................................... 2-118
One-Time Do Not Disturb .............................................................................................................. 2-120
Do Not Disturb Button Flash Rate ............................................................................................... 2-120
Do Not Disturb - DSS / BLF Flash Rate ....................................................................................... 2-121
Executive Override .................................................................................................................................. 2-121
Executive Override - Enable/Disable ......................................................................................... 2-121
Executive Override Blocking ......................................................................................................... 2-124
Executive Override Warning Tone .............................................................................................. 2-125
Barge-In Warn Tone ......................................................................................................................... 2-126
Executive / Secretary Pairs .................................................................................................................... 2-127
External Day Ring ..................................................................................................................................... 2-128
External Night Ring ................................................................................................................................. 2-128
Fixed Station/Port Number .................................................................................................................. 2-129
Flash Rates (Programmable) ................................................................................................................ 2-129
Flexible Button Assignment ................................................................................................................. 2-130
Flexible Button ................................................................................................................................... 2-131
Display Flexible Buttons ................................................................................................................. 2-135
Flexible Numbering ................................................................................................................................ 2-138
Station Port Inquiry .......................................................................................................................... 2-140
Group Listening ........................................................................................................................................ 2-140
Headset Mode ........................................................................................................................................... 2-141
Hold - Exclusive ......................................................................................................................................... 2-142
Exclusive Hold Flash Rate ............................................................................................................... 2-143
Exclusive Hold Recall Timer ........................................................................................................... 2-143
Hold - Preference ..................................................................................................................................... 2-144
Hold - System ............................................................................................................................................ 2-144
System Hold Flash Rate .................................................................................................................. 2-144
System Hold Recall Timer .............................................................................................................. 2-145
Hot Keypad ................................................................................................................................................. 2-145
Hot Line / Ring Down ............................................................................................................................. 2-145
Hunt Groups .............................................................................................................................................. 2-146
Station / Pilot / Pilot All Ring -- Hunting Assignments ........................................................ 2-147
Initialize Hunt Group Parameters ................................................................................................ 2-148
Print Hunt Group Parameters ....................................................................................................... 2-148
Idle Speaker Mode ................................................................................................................................... 2-149
Incoming Calling Line Identification ................................................................................................. 2-149

Contents v
Intercom ...................................................................................................................................................... 2-150
Intercom Calling ................................................................................................................................ 2-151
Incoming Intercom Ringing Flash Rate .................................................................................... 2-152
Intercom Hold Button Flash Rate ................................................................................................ 2-153
Intercom Signaling Select .............................................................................................................. 2-153
Intercom Transfer ............................................................................................................................. 2-154
Inter-Digit Time-Out ............................................................................................................................... 2-154
Keyset Mode .............................................................................................................................................. 2-154
Last Number Redial ................................................................................................................................. 2-157
LCD ................................................................................................................................................................ 2-158
LCD Display - Contrast .................................................................................................................... 2-158
LCD Interactive Display .................................................................................................................. 2-158
Leading Digit ............................................................................................................................................. 2-165
Least Cost Routing ................................................................................................................................... 2-165
Message Wait ............................................................................................................................................ 2-167
Message Waiting Reminder Tone ...................................................................................................... 2-168
Music-On-Hold .......................................................................................................................................... 2-169
MOH Assignments ............................................................................................................................ 2-169
Music-On-Hold - Enable/Disable ................................................................................................. 2-170
Music-On-Hold (per CO Line) ....................................................................................................... 2-170
Mute Key ..................................................................................................................................................... 2-172
Name In Display ........................................................................................................................................ 2-172
Name / Number Display At Idle ................................................................................................... 2-173
Name / Number Translation Table .................................................................................................... 2-174
Night Service ............................................................................................................................................. 2-176
Automatic / Manual Operation .................................................................................................... 2-177
Day of Week Programming ........................................................................................................... 2-178
Automatic Night Mode Operation ............................................................................................. 2-178
External Night Ringing .................................................................................................................... 2-178
Manual Operation ............................................................................................................................ 2-178
Night Class of Service (COS) .......................................................................................................... 2-178
Night Ringing Assignments .......................................................................................................... 2-178
Universal Night Answer (UNA) ..................................................................................................... 2-178
Weekly Night Mode Schedule ...................................................................................................... 2-179
Off-Hook Signaling .................................................................................................................................. 2-179
Off-Hook Voice Over ............................................................................................................................... 2-179
Outside Calls .............................................................................................................................................. 2-183
Paging .......................................................................................................................................................... 2-183
Paging Access .................................................................................................................................... 2-184
Paging - Meet Me .............................................................................................................................. 2-186
Paging Time-Out Timer .................................................................................................................. 2-186
Page Warning Tone .......................................................................................................................... 2-186
Paging Zone(s) ................................................................................................................................... 2-187
Pause Timer ................................................................................................................................................ 2-188
Personal Messages .................................................................................................................................. 2-189

vi Contents
Pre-assigned Messages ................................................................................................................... 2-189
Custom Messages ............................................................................................................................. 2-190
Date and Time Entry Messages .................................................................................................... 2-191
Scrollable Canned Messages ........................................................................................................ 2-192
Personal Messages Flexible Button ............................................................................................ 2-193
Preferred Line Answer ............................................................................................................................ 2-194
Privacy Release .......................................................................................................................................... 2-195
Per CO Line Option ........................................................................................................................... 2-195
Per Station Option ............................................................................................................................ 2-197
Private Line ................................................................................................................................................. 2-199
Recall ............................................................................................................................................................ 2-199
Answering a Recall ........................................................................................................................... 2-199
Transfer Recall Timer ....................................................................................................................... 2-199
Repeat Redial ............................................................................................................................................. 2-200
Relay Programming ................................................................................................................................ 2-201
Remote Administration ......................................................................................................................... 2-202
Program Mode Entry ....................................................................................................................... 2-202
Modem Answer Timer ..................................................................................................................... 2-202
Database Upload/Download ........................................................................................................ 2-203
Remote System Monitor And Maintenance ................................................................................... 2-203
Maintenance ....................................................................................................................................... 2-203
Monitor ................................................................................................................................................. 2-203
Ring Down/Hot Line/Off-Hook Preference ..................................................................................... 2-204
Save Number Redial (SNR) .................................................................................................................... 2-207
Serial Number (MPB) ............................................................................................................................... 2-207
Single Line Telephone ............................................................................................................................ 2-208
Compatibility ...................................................................................................................................... 2-208
SLT DTMF Receiver Timer .............................................................................................................. 2-208
SLT Hook Flash Timer ...................................................................................................................... 2-208
SLT Hook Flash Bounce Timer ...................................................................................................... 2-209
Software Version (MPB) ......................................................................................................................... 2-210
Speakerphone ........................................................................................................................................... 2-210
Speakerphone Options ................................................................................................................... 2-210
Speakerphone Operation .............................................................................................................. 2-212
Speed Dial ................................................................................................................................................... 2-212
Station Speed Dial Numbers ........................................................................................................ 2-212
System Speed Dial Access ............................................................................................................. 2-214
System Speed Bin Access ............................................................................................................... 2-215
Speed Bins/Chaining ....................................................................................................................... 2-217
Initialize System/Station Speed Numbers ............................................................................... 2-217
Print System Speed Numbers ...................................................................................................... 2-218
Station Attributes ..................................................................................................................................... 2-219
Initialize Station Attributes ............................................................................................................ 2-219
Print Station Attributes ................................................................................................................... 2-221
Station Identification .............................................................................................................................. 2-222

Contents vii
Station ID Lock ................................................................................................................................... 2-224
Station Message Detail Recording ..................................................................................................... 2-225
SMDR Enable / Disable .................................................................................................................... 2-227
Long Distance / All Calls ................................................................................................................. 2-228
Character Print Assignment .......................................................................................................... 2-228
Baud Rate Display ............................................................................................................................. 2-228
SMDR Port Assignments ................................................................................................................. 2-229
SMDR Call Qualification Timer ..................................................................................................... 2-229
Station Relocation ................................................................................................................................... 2-230
System Parameters .................................................................................................................................. 2-231
Initialize System Parameters ......................................................................................................... 2-231
Print System Parameters ................................................................................................................ 2-234
System Reset .............................................................................................................................................. 2-237
Text Messaging (Silent Response) ..................................................................................................... 2-237
Toll Restriction .......................................................................................................................................... 2-239
Entering Toll Table ........................................................................................................................... 2-242
Allow Table ......................................................................................................................................... 2-243
Deny Table .......................................................................................................................................... 2-245
Special Table ....................................................................................................................................... 2-246
Display Toll Table Entries ............................................................................................................... 2-247
Initialize Exception Tables ............................................................................................................. 2-248
Print Exception Tables .................................................................................................................... 2-249
Toll Restriction Related Items ....................................................................................................... 2-250
Uniform Call Distribution ...................................................................................................................... 2-251
Universal Day/Night Answer ................................................................................................................ 2-251
Universal Day Answer (UDA) ........................................................................................................ 2-252
Universal Night Answer (UNA) ..................................................................................................... 2-253
Voice Mail .................................................................................................................................................... 2-254
Alternate Voice Mail Group ........................................................................................................... 2-255
Standard Leave Mail Index Entry ................................................................................................. 2-256
Retrieve Mail Index Entry ............................................................................................................... 2-256
Station Assignments ........................................................................................................................ 2-257
No Answer Leave Mail Index Entry ............................................................................................. 2-257
Busy Leave Mail Index Entry ......................................................................................................... 2-258
VMID Station Numbers ................................................................................................................... 2-258
VM Transfer with ID Digits ............................................................................................................. 2-259
VM Tone Mode Calling Option .................................................................................................... 2-260
Voice Mail ID Translation ................................................................................................................ 2-260
Message Waiting Indication ......................................................................................................... 2-261
Message Wait / VM Button Flash Rate ....................................................................................... 2-262
Voice Mailbox Button ...................................................................................................................... 2-263
Voice Mail Group Button ................................................................................................................ 2-263
Initialize Voice Mail Group Parameters ..................................................................................... 2-264
Print Voice Mail Group Parameters ............................................................................................ 2-265
Voice Mail In-Band Features ................................................................................................................. 2-266

viii Contents
In-Band Signaling Integration ...................................................................................................... 2-266
Voice Mail In-Band Digits ............................................................................................................... 2-267
Voice Mail Transfer / Forward ....................................................................................................... 2-267
Voice Mail Broker .............................................................................................................................. 2-268
Voice Mail ID Digit Length ............................................................................................................. 2-268
Voice Mail Modem Access ............................................................................................................. 2-269
Voice Mail One-Touch Recording ...................................................................................................... 2-270
One-Touch Recording Warning Tone ....................................................................................... 2-271
Voice Mail Outpulsing Table ................................................................................................................ 2-272
Voice Mail In-Band Signaling ........................................................................................................ 2-272
Voice Mail Disconnect Table ......................................................................................................... 2-274
Volume Control ......................................................................................................................................... 2-275
Introduction ............................................................................................................................................... 3-3
Attendant Features - Index ................................................................................................................... 3-4
911 Alert ............................................................................................................................................... 3-5
Attendant CO Line External (Off-Net) Forward ............................................................................. 3-5
Attendant Custom Message ................................................................................................................ 3-6
Attendant Day/Night/Special .............................................................................................................. 3-8
Attendant Directory List Programming ...........................................................................................3-8
Attendant Disable Outgoing CO Line ............................................................................................... 3-12
Attendant Override ................................................................................................................................. 3-12
Attendant Setting Time and Date ...................................................................................................... 3-13
Attendant Station Assignment ........................................................................................................... 3-14
Attendant Unavailable ........................................................................................................................... 3-15
Attendant Voice Mail Alarm Clear ...................................................................................................... 3-16
DSS/BLF Console with Map .................................................................................................................. 3-16
Busy Lamp Field Indicators ........................................................................................................... 3-16
Direct Station Calling ....................................................................................................................... 3-16
Release Key ......................................................................................................................................... 3-16
Transfer Search .................................................................................................................................. 3-16
Mapping Options .............................................................................................................................. 3-17
Station ID for DSS / BLF Console With Map ............................................................................. 3-18
Display Timer ............................................................................................................................................. 3-19
ICLID Call Management Tables ........................................................................................................... 3-19
Answered Call Management Table ............................................................................................ 3-19
Unanswered Call Management Table ....................................................................................... 3-20
Recall ............................................................................................................................................................ 3-21
Attendant Recall Timer ................................................................................................................... 3-21
Release Button .......................................................................................................................................... 3-22
Speed Dial - System Storing ................................................................................................................. 3-22
Automatic Call Distribution .................................................................................................................. 4-3
ACD Help .............................................................................................................................................. 4-3
ACD/UCD Calls In Queue Status Display .................................................................................. 4-4
ACD/UCD Available/Unavailable ................................................................................................ 4-5
ACD Call Factor .................................................................................................................................. 4-6

Contents ix
ACD Call Qualifier ............................................................................................................................. 4-7
ACD Member Status ........................................................................................................................ 4-8
ACD Overflow Station Assignment ............................................................................................ 4-9
ACD Overflow Available/Unavailable ........................................................................................ 4-9
Agent Login/Logout ........................................................................................................................ 4-10
Agent Recall ........................................................................................................................................ 4-11
Alternate ACD Group Assignments ............................................................................................ 4-12
Call Qualifier Tone ............................................................................................................................ 4-12
Calls in Queue Threshold ............................................................................................................... 4-13
Group Name ....................................................................................................................................... 4-13
Guaranteed Message Announcement ...................................................................................... 4-14
Guaranteed Message Timer .......................................................................................................... 4-15
Incoming CO Direct Ringing ......................................................................................................... 4-15
Message Interval Timer ................................................................................................................... 4-15
No-Answer Recall Timer ................................................................................................................. 4-16
No-Answer Retry Timer .................................................................................................................. 4-16
Overflow Station Forwarding ....................................................................................................... 4-17
Overflow Timer .................................................................................................................................. 4-18
PC/ACD Baud Rate Display ............................................................................................................ 4-18
PC/ACD Interface Trace .................................................................................................................. 4-19
PC/ACD Trace Port Assignment ...................................................................................................4-19
Primary Agents .................................................................................................................................. 4-20
Primary Recorded Announcement ............................................................................................. 4-20
Recorded Announcements ........................................................................................................... 4-21
Recorded Announcement Tables ............................................................................................... 4-21
Ring Timer ........................................................................................................................................... 4-24
Secondary Agents ............................................................................................................................ 4-24
Secondary Recorded Announcement ....................................................................................... 4-25
Supervisor Calls in Queue Status Display ................................................................................. 4-25
Supervisor Login/Logout ............................................................................................................... 4-26
Supervisor Monitor with Barge-In .............................................................................................. 4-27
Supervisor Station Assignment ................................................................................................... 4-29
Transferred Recorded Announcement ..................................................................................... 4-30
Wrapup Timer .................................................................................................................................... 4-30
Zap Tone .............................................................................................................................................. 4-31
Initialize ACD Group Parameters ................................................................................................. 4-32
Print ACD Group Parameters ........................................................................................................ 4-33
Uniform Call Distribution ...................................................................................................................... 4-34
UCD Calls In Queue Status Display ............................................................................................. 4-34
Alternate UCD Group Assignments ........................................................................................... 4-34
Incoming CO Direct Ringing ......................................................................................................... 4-35
Message Interval Timer ................................................................................................................... 4-35
No-Answer Recall Timer ................................................................................................................. 4-36
No-Answer Retry Timer .................................................................................................................. 4-36
Overflow Station Assignment ...................................................................................................... 4-37

xContents
Overflow Station Forwarding ....................................................................................................... 4-38
Overflow Timer .................................................................................................................................. 4-39
Primary Agent Assignments ......................................................................................................... 4-39
Primary Recorded Announcement ............................................................................................. 4-40
Recorded Announcements ........................................................................................................... 4-40
Recorded Announcement Tables ............................................................................................... 4-40
Ring Timer ........................................................................................................................................... 4-43
Secondary Recorded Announcement ....................................................................................... 4-43
UCD Available/Unavailable ........................................................................................................... 4-44
UCD Calls In Queue Display .......................................................................................................... 4-45
Wrap-up Timer ................................................................................................................................... 4-45
Initialize UCD Group Parameters ................................................................................................4-46
Print UCD Group Parameters ........................................................................................................ 4-47
Introduction ............................................................................................................................................... A-3
Functional Performance ........................................................................................................................ A-4
Caller ID Name/Number ................................................................................................................. A-4
Caller ID Name/Number ........................................................................................................................ A-4
Calling Number / Name Display ..................................................................................................A-5
Incoming Number/Name for SMDR Records .......................................................................... A-6
Caller-Entered ICLID Digits ............................................................................................................ A-6
Local Name Translation .................................................................................................................. A-7
ICLID Programming ................................................................................................................................. A-7
Enable / Disable ................................................................................................................................. A-8
Name in Display ................................................................................................................................ A-8
Baud Rate Display ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-9
Ring Delay Timer ............................................................................................................................... A-9
Initialize ICLID Tables ....................................................................................................................... A-10
Print ICLID Tables .............................................................................................................................. A-11
ICLID Call Management Tables ........................................................................................................... A-14
Answered Call Management Table ............................................................................................ A-14
Unanswered Call Management Table ....................................................................................... A-15
Introduction ............................................................................................................................................... B-3
LCR Tables ........................................................................................................................................... B-3
LCR Flowchart .................................................................................................................................... B-4
Operation (When LCR is Enabled) ............................................................................................... B-5
Programming LCR Tables ...................................................................................................................... B-5
3-Digit Area / Office Code Table .................................................................................................. B-6
6-Digit Office Code Table ............................................................................................................... B-7
Exception Code Table ..................................................................................................................... B-8
Route List Table ................................................................................................................................. B-8
Insert / Delete Table ......................................................................................................................... B-10
Daily Start Time Table ..................................................................................................................... B-11
Weekly Schedule Table ................................................................................................................... B-12
LCR Routing for Toll Information ................................................................................................ B-14

Contents xi
LCR Call Progress ............................................................................................................................... B-14
Default LCR Database ...................................................................................................................... B-15
Forced Least Cost Routing (LCR) ................................................................................................. B-15
LCR Class of Service (COS) ............................................................................................................. B-16
Enable / Disable Least Cost Routing .......................................................................................... B-18
Call Cost Display ................................................................................................................................ B-18
Initialize LCR Tables .......................................................................................................................... B-19
Print LCR Tables ................................................................................................................................. B-20
LCR Printout ........................................................................................................................................ B-21
Introduction ............................................................................................................................................... C-3
Program Mode Entry (Key Station) .................................................................................................... C-5
Program Mode Entry (Data Terminal or PC) ................................................................................... C-5
Initialization ............................................................................................................................................... C-5
Database Programming Worksheets ................................................................................................C-6
Database Upload/Download Routine .............................................................................................. C-6
Upload/Download through Remote Administration .......................................................... C-6
Programming Tables .............................................................................................................................. C-11
Quick Reference Tables .......................................................................................................................... D-3
Flash Code Index ............................................................................................................................... D-3
Default Numbering Plan ........................................................................................................................ D-13
Part Numbers ............................................................................................................................................. D-17

xii Contents

Figures xiii
Figures
Digital Key Telephone ....................................................................................................................................... 1-6
Flash 31 Button Mapping ................................................................................................................................ 2-10
Verified Account Codes Printout ................................................................................................................... 2-13
CO Line Attributes Printout ............................................................................................................................. 2-62
Dial Pad Keys ........................................................................................................................................................ 2-68
CO Port Attributes and Feature Codes Printout ...................................................................................... 2-87
Directory List Keypad Map .............................................................................................................................. 2-108
Directory Dialing Keypad Map ....................................................................................................................... 2-109
Directory Dialing Table Printout .................................................................................................................... 2-112
Dial-By-Name Keypad Map ............................................................................................................................. 2-113
Hunt Group Parameters Printout .................................................................................................................. 2-148
Wiring - Music Source to a CO Line .............................................................................................................. 2-169
Name In Display Keypad Map ........................................................................................................................ 2-172
Other Keypad Codes (Date and Time) ......................................................................................................... 2-191
Hook Switch Activity .......................................................................................................................................... 2-209
System Speed Numbers Printout .................................................................................................................. 2-218
Station Attributes Printout .............................................................................................................................. 2-221
SMDR Printout ...................................................................................................................................................... 2-226
System Parameters Printout ........................................................................................................................... 2-235
Exception Tables Printout ................................................................................................................................ 2-249
Voice Mail Group Parameters Printout ....................................................................................................... 2-265
Directory List Keypad Map .............................................................................................................................. 3-9
DSS Console Map #1 .......................................................................................................................................... 3-17
DSS Console Map #2 .......................................................................................................................................... 3-18
Caller ID System Configuration ...................................................................................................................... A-3
ICLID Translation Tables Printout .................................................................................................................. A-12
LCR Flowchart ...................................................................................................................................................... B-4
Daily Start Time and Weekly Schedule Tables .......................................................................................... B-12
Daily and Weekly Start Time Table ............................................................................................................... B-13
Data Terminal Program Codes Cross Reference ...................................................................................... C-4
Programming Button Mapping ..................................................................................................................... C-4
KSU to PC Connection Configuration .......................................................................................................... C-6

xiv Figures

Tables xv
Tables
Digital Key Telephone Buttons ...................................................................................................................... 1-7
Verified Account Code Table Defaults ........................................................................................................ 2-12
Class of Service (COS) ........................................................................................................................................ 2-54
CO Line Attribute Defaults .............................................................................................................................. 2-60
CO Line Ringing Assignments ........................................................................................................................ 2-71
DID/ICLID Ringing Assignments .................................................................................................................... 2-100
CO Line Conference Flag .................................................................................................................................. 2-104
Directory Dial Table Defaults .......................................................................................................................... 2-111
Ringing Tones ...................................................................................................................................................... 2-115
Ringing Tones ...................................................................................................................................................... 2-117
CO Line Barge In Flag ........................................................................................................................................ 2-126
Flash Rates ............................................................................................................................................................. 2-130
Hunt Group Defaults .......................................................................................................................................... 2-148
Liquid Crystal Displays (LCD) .......................................................................................................................... 2-159
MOH Programming Codes .............................................................................................................................. 2-171
CO Line Privacy Flag ........................................................................................................................................... 2-195
Station Privacy Flag ............................................................................................................................................ 2-197
Station Attribute Defaults ................................................................................................................................ 2-219
System Parameter Defaults ............................................................................................................................. 2-231
Class of Service .................................................................................................................................................... 2-240
Allow / Deny Table ............................................................................................................................................. 2-241
Exception Table Defaults ................................................................................................................................. 2-248
Voice Mail Group Defaults ............................................................................................................................... 2-264
Attendant Features ............................................................................................................................................ 3-4
ICLID Answered Call Management ............................................................................................................... 3-20
ICLID Unanswered Call Management .......................................................................................................... 3-21
Dial Pad Keys ........................................................................................................................................................ 4-14
Voice Mail RAN Announcer Options ............................................................................................................ 4-22
ACD Group Defaults ........................................................................................................................................... 4-32
Voice Mail RAN Announcer Options ............................................................................................................ 4-41
UCD Group Defaults .......................................................................................................................................... 4-46
ICLID Table Defaults ........................................................................................................................................... A-10
Caller ID Display (Answered Calls) ................................................................................................................ A-14
Caller ID Display (Unanswered Calls) ........................................................................................................... A-15
LCR Class of Service Table ................................................................................................................................ B-9
LCR Table Defaults .............................................................................................................................................. B-19
System Parameters ............................................................................................................................................. C-11
Directory Dialing Defaults (FLASH 23) ......................................................................................................... C-25
Hunt Group Parameters (FLASH 30) ............................................................................................................. C-28
Verified Account Codes (FLASH 31) ............................................................................................................. C-29
CO Line Programming (FLASH 40) ................................................................................................................ C-33
Miscellaneous CO Parameters (FLASH 40/41) .......................................................................................... C-34

Tables xvi
CO Line Ringing Assignments (FLASH 40) ................................................................................................. C-34
ICLID Default Ringing Assignments (FLASH 43) ...................................................................................... C-35
Station Programming (FLASH 50/51) .......................................................................................................... C-41
Button Assignment Chart (FLASH 50/51) ................................................................................................... C-43
Name/Number Translation Table (FLASH 55) .......................................................................................... C-44
System Speed Dial Numbers .......................................................................................................................... C-47
ACD Group Parameters (FLASH 60) .............................................................................................................. C-49
UCD Group Parameters .................................................................................................................................... C-58
Voice Mail Group Parameters ......................................................................................................................... C-59
Exception Tables (FLASH 70) .......................................................................................................................... C-60
Least Cost Routing (FLASH 75) ....................................................................................................................... C-62
Route List Table ................................................................................................................................................... C-63
Insert/Delete Tables ........................................................................................................................................... C-65
3-Digit Area/Office Code Route List Table ................................................................................................. C-67
6-Digit Area Code/Routing Table .................................................................................................................. C-68
6-Digit Office Code Table ................................................................................................................................. C-69
Feature Default Values ...................................................................................................................................... D-3
Triad-S Part Numbers ........................................................................................................................................ D-17

1Introduction
This manual provides the information necessary to operate and maintain the Triad-S
System. The described features are based on the current software release. If any of
these features do not work on your system, call your sales representative regarding
upgrade of your system.

1-2 General Description
Chapter 1 - Introduction
General Description
Allows Flexibility and Software Control
The Triad-S Digital Key Telephone System is a fully digital hybrid Key Telephone System,
designed to meet the telecommunication needs of small to medium-sized business offices.
The system has been designed to allow a high level of software control over the system's
hardware. The software incorporates a vast array of features and capabilities including PC
Database Administration, Least Cost Routing, ACD, etc.
Incorporates Command Processing & Voice Switching
The Triad-S System incorporates state of the art digital technology for command processing
and voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM,
"A" law or "U" law) distributed switching matrix.
Supports Multiple Devices
The Triad-S system supports a combination of Digital Keysets and wireless terminals as well
as analog single line devices. With the keysets, commonly used features are activated by
direct button selection. Additionally, many functions may be accessed by dialing specific
codes or optionally, by assigning these dial codes to Flexible Buttons on the keyset. In
addition to key telephones, an array of optional terminals is available.
With the flexibility of the Triad-S extensive feature content, and the capability to use an array
of instruments, the Triad-S can be tailored to meet the short and long term needs of the most
demanding customer requirements.